Sorted Support Brochure

Welcome to
Sorted Support

Hi I’m Nick, your Sorted
Support Assistant. I know you may
have lots of questions about our
company and our services. Let me
start by telling you a little bit about
ourselves.

At Sorted Support, our team specializes in providing customized and
personalized business, administrative, research and technical
support to companies and individuals.
Our team of professionals can take care of your work and life tasks
so you can focus your energies on operating your business. You will
be surprise of the wide range of tasks we can support.
You get all the advantages of having your own dedicated Sorted
Support team 24 X 5 without having to worry about employee salary,
vacations, insurance, additional office space and other overheads.
Our company is locally owned and operated. We pride ourselves in
hiring local professionals whose personality is as great as their
output.

Our Sorted Support Assistants
are smart, motivated but most
importantly friendly. Here are a
few other qualities we possess.

PROFESSIONAL EXPERTISE
♦ College graduates with high levels of organizational and interpersonal skills
♦ Proactive, quick learners who can adapt to your style of working
♦ Professional, empathetic, solution-oriented and with a can-do approach
♦ Willing to learn, collaborate and build relationships
COMMUNICATION
♦ Good verbal / written communication and listening skills
♦ Conversant with working styles of global clientele
♦ Promptly responds to requests with accuracy and a courteous demeanour
♦ Balances conflicting priorities and meets critical deadlines
♦ Ability to present ideas clearly and effectively
PROJECT MANAGEMENT
♦ Efficient in handling multiple projects and meeting deadlines
♦ Methodical, Organized and vigilant approach to details
♦ Ability to assist a group or individuals to accomplish specific goals
♦ Ability to allocate resources and oversee budgets
♦ Ability to plan and monitor expenditure to meet organizational objectives
TECHNICAL PROFICIENCY
♦ SharePoint - for uploading documents, granting permissions etc.,
♦ Google Analytics - To track the traffic of a website
♦ Adobe Suite- To create / edit images, HTML pages
♦ MS Office (Outlook, Word, Excel, PowerPoint), Visio, Access)
♦ Internet Research skills - Secondary research

By now you may be wondering how
you or your company can benefit
from using our service. Here are a
few ways we can do this.

Productivity
o Increase employee focus
on business strategy,
customers & innovative
thinking.
o 30% increase in
productivity.
o Employees’ engagement
levels increase with their
focus on meaningful work.
Convenience
o One-stop shop for all
types of business
assistance.
o Gain instant expertise
and bandwidth.
o Helps you get a better
work/life balance.
Flexibility
o 24 X 5 access to multiskilled
and reliable talent.
o You can have a dedicated
assistant or a team to
work with you. You are in
control.
o We can be engaged fulltime,
part-time, seasonal
or on a project basis.
Cost Optimization
o Reassign employees
from transactional to
more value-added work.
o Lower indirect
organization expenses.
o Create a flexible cost
structure to fit your
specific need.

Our Sorted Support Assistants
have many varied skills and
expertise to sort out whatever
task you may have.

Admin Sorted Support Assistant
Our Admin SSA supports you on all your routine tasks such as
managing your calendar and meetings, travel bookings, expense
reports, coordinating events, managing SharePoint, tracking
budgets, formatting PowerPoint presentations, creating POs,
updating databases and preparing various reports.
Knowledge Sorted Support Assistant
Our Knowledge SSA has subject matter expertise in different
domains, and support you in analyzing and presenting
information to help you make business decisions. They support
you with business and market research reports, supply chain
support, sales and marketing, content development, digital
marketing, finance and accounting etc.
Technical Sorted Support Assistant
Our Technical SSA supports you in all IT related tasks, including
web designing on open source or Microsoft technologies,
ecommerce solutions, open-source CRM solutions, mobile
application development, logo, poster and banner designs, email
newsletters, stationary, brochures etc.

Digital Marketing
♦ Search engine optimization
♦ Social media marketing
♦ Reputation management
♦ Monitoring blogs, social networks,
There are hundreds of tasks
we can support. Here are a
few of our popular services.
♦ Tracking products, companies,
♦ Summarizing online info
♦ Google analytics
Desktop Research
♦ Company profiling & SWOT analysis
♦ Executive briefing documents
♦ Backgrounders / biographies
♦ Market & industry trends
♦ Country and region analysis
♦ Benchmarking studies
♦ Competitor tracking
Content Development
♦ Website Content
♦ Article & blog writing
♦ Social media content
♦ Proof reading & formatting
Supply Chain
♦ Purchase order creation
♦ Supplier analysis
♦ Supplier evaluation
♦ Supplier selection
♦ Order and invoice management
♦ Supplier administration

Admin Support
♦ Scheduling meetings
♦ Mailbox management
♦ Travel coordination
♦ Preparing expense reports
♦ Organizing events
♦ Online search
♦ Support for: CRM, SAP, Ariba etc..
Finance and Accounting
♦ Purchase order creation
♦ Order management
♦ Vendor management
♦ Budget tracking
♦ Bookkeeping
♦ Accounts payable & receivable
♦ Cost analysis & saving
♦ Budget forecasting & tracking
♦ Contract management
Document & Design
♦ PowerPoint basic to board room quality
♦ Flyers, web banners, newsletters
♦ Visio-Org charts & flow charts
♦ Process & information diagrams
♦ Posting embedded videos
♦ Creating HTML e-mailers
SharePoint Services
♦ Upload/download files
♦ Metadata (manage folders)
♦ Content migration
♦ Manage information
♦ Permissions and access levels
♦ Create surveys
♦ Web analytics
♦ Customize web paths
♦ Create site pages
Data Entry & Digitization
♦ PDF conversion
♦ Scanning, OCR clean-up
♦ Catalogue conversion and digitization
♦ Data extraction & tabulation
Survey Support
♦ Creating questionnaire
♦ Distribution list
♦ Sending out questionnaire
♦ Generating report
♦ Online data entry and remote verification
♦ Email mining and customized list making

Here are a few examples of
how we support some of our
clients.
#GetItSorted

Sorted Support Assistants armed with MBA degrees, have supported the
Sales & Marketing team at a logistics software provider with back-end
research on all prospective clients to qualify them before the sales call,
thus improving the efficiency of the sales team.
An Insurance company in Trinidad has engaged our team of Sorted
Support Assistants to free up their managers to focus more on marketing
activities. Our team supports at least 12 managers in all meeting
coordination activities including scheduling meetings, booking
conference rooms, organizing catering, making travel arrangements,
submitting timely expense report etc.
Sorted Support has worked with a leading engineering consulting firm in
the UK to enter the Trinidad market. Our market research gave them an
insight into the growth and market opportunities in important subsectors
such as roadways, telecom, and water treatment, to name a few.
We also conducted strategic due diligence analysis to identify the right
local company to partner with the client.
Our team of procurement assistants conducted due diligence research
of Trinidad based vendors and provided end-to-end procurement
services to a Canadian firm.
Our Sorted Support Assistant worked with an owner of a small business
to support them with all of their accounting functions. Our Assistant
helped with day to day bookkeeping, AP/AR and generating financial
reports every month.

We have made it simple for you
engage our services. We have
developed four options to support
your specific needs.

So now you may be asking
how it works. We have kept
it very simple, ensuring you
are always in control.

Travel Sorted is a full service concierge travel company that caters
specifically to corporate clients. What makes this company unique is their
ability to balance both work and personal needs of their client. Client’s
specific needs are taken into consideration when developing a trip plan. Trip
plans come with a dedicated assistant that works with the client during their
trip to ensure that needs and timelines are met. Travel Sorted is a subsidiary
of Sorted Support.
Perfect Pitch is a boutique call center support company. What makes this
company unique is their high level of customer service and their wide variety
of call center service options they offer at an economical price. They only
work with a few clients at a time to ensure that they get the attention they
need. They offer first level customer support, marketing surveys, lead
generation, and hotline support.

We believe in the entrepreneurial
spirit and we embrace innovation in
business through partnerships with
other local startups.

Now that you have gotten a
little tour of our company it’s
time to contact us today for a
free consultation.

P.O. Bag 636 Couva, Trinidad
www.sortedsupport.com
contactus@sortedsupport.com
www.facebook.com/sortedsupport
#WeHaveItSorted