2407 VTS User Manual

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IMPORTANT INFORMATION Please instruct your passenger NOT to insert, swipe or tap their card until prompted to do so by the passenger terminal Chip & PIN Chip & PIN users must insert their card into the VX820 passenger terminal when prompted. The card should be fully inserted ‘chip upwards’ until it clicks into place. The passenger will then be prompted to enter their four digit PIN. NOTE Please remind the passenger NOT to remove their Chip & PIN card until both receipts have printed. Swipe The passenger can swipe their card when prompted by their screen (see page 14). The driver terminal will then print a receipt for them to sign. You must confirm that their signature matches the one on the card. Contactless Contactless cards can be ‘tapped’ when prompted by the passenger screen. The total amount that can be charged to a contactless transaction is £30*. A merchant and customer receipt will be printed. * Limit set by banks and subject to periodical review and change. IMPORTANT NOTE To confirm that a Chip & PIN, swipe or contactless payment has been successful, check for an authorisation code on the merchant and customer receipts before the passenger departs. If there is no authorisation code, please ask the customer for an alternative method of payment. REMINDER PLEASE REMEMBER TO LOG IN AT THE START OF YOUR SHIFT AND LOG OUT AT THE END TO ENSURE THAT ALL YOUR TRANSACTIONS ARE PROCESSED Remember to print your end-of-day report before you log out (see page 13 for details) DRIVER HELPDESK 0333 666 1000
WELCOME This manual is your official source of technical information about Verifone payment equipment used by taxi drivers. Each section describes the payment system thoroughly, and explains how to use it. Also included is a troubleshooting guide and step-by-step instructions showing you how to use the eFleet website. CONTENTS Your taxi payment system includes: Your Verifone driver terminal (VX510) A Verifone passenger terminal (VX820) A central processing unit (CPU) which processes all card payment transactions and displays all information on the screen The CPU is located to the left of the driver and is encased in a metal safe at floor level A GPRS antenna used to communicate, authorise or decline payments The antenna is situated on the inside of the windshield, in the bottom left hand corner OPTIONAL PASSENGER INFORMATION SYSTEM A passenger information monitor displays information including safety advice and instructions on how to pay by card Two 10 watt speakers Two remote control pads VX820 PASSENGER TERMINAL MONITOR SPEAKERS CPU VX510 DRIVER TERMINAL GPRS ANTENNA TAXI METER DRIVER TERMINAL OPERATIONS Menus explained 4 How to login/logout 5 Step-by-step explanation of a sale 6 The sales receipt 9 How to take a flat rate sale 10 End of day reports 13 PASSENGER TERMINAL OVERVIEW Overview 14 How to insert a card 14 How to swipe a card 14 Using contactless cards 14 PASSENGER INFORMATION MONITOR General overview 15 Remote control functions 15 The speakers 15 CENTRAL PROCESSING UNIT (CPU) General overview 16 Power on indicators 16 CHECKING TRANSACTIONS How to login to the website 17 How to check transactions 18 Checking transactions on your mobile phone 20 FAQ & TROUBLESHOOTING 21 You will also be able to to view your transactions at any time using the Verifone eFleet website via your mobile phone: https://www.taxitronic.org/taxicell-uk/ USEFUL CONTACTS 27 DRIVER HELPDESK 0333 666 1000 3
Page 1: TAXI SOLUTIONS DRIVER MANUAL Techni
Page 5 and 6: HOW TO LOGIN In order to take card
Page 7 and 8: DRIVER SCREEN VX510 PASSENGER SCREE
Page 9 and 10: THE SALES RECEIPT Once the transact
Page 11 and 12: DRIVER SCREEN VX510 PASSENGER SCREE
Page 13 and 14: END OF DAY REPORTS Scroll down to M
Page 15 and 16: THE PASSENGER INFORMATION SYSTEM PA
Page 17 and 18: E-FLEET: YOUR ONLINE ACCOUNT eFleet
Page 19 and 20: E-FLEET: YOUR ONLINE ACCOUNT If you
Page 21 and 22: FREQUENTLY ASKED QUESTIONS & TROUBL
Page 27 and 28: USEFUL CONTACTS For all card paymen

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