Maintenance & Turnaround Management Services

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Maintenance & Turnaround
Management Services
ENU
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Typically, an oil and gas (O&G)
company, both upstream and
downstream, goes through cycles of
scheduled maintenance. Efficient and
effective maintenance requires detailed
planning of repairs, plant services,
overhauls and projects. This work must
be coordinated well to have the
minimum effect on the overall
production plan. Analysis of the data
provides feedback that the manager
can use to assess actual performance
against a target, and so monitor the
effect of changes in maintenance policy.
Turnaround Management, which forms
a part of Maintenance Management,
consists of specifically complex projects
that have a substantial impact on
business performance.
Improve Efficiency
Wipro’s Maintenance & Turnaround Management Services for O&G
companies reduce the overall time for maintenance and turnaround
operations and help meet KPIs and business objectives.
• Information gathering and reporting from Primavera and other
reporting software
• Data conversion and conditioning – standardizing data from any
form or format
• Reports and work orders around:
a. Daily reporting for assets and maintenance schedule
b. Emergency shutdown and maintenance reports
c. Scheduled shutdown and de-bottlenecking reports
• Effective manpower management
• Streamlined and effective inspection reports, operations request,
historical estimates for accurate planning and scheduling
Key Features
• Asset Operations and Maintenance Management
• Operations Reports and Analytics
• Work Order Processing: Order creation, revision, dispute
management, clearances integration of Primavera / MS Project
with Oracle WBS, customer master data
• Work Order Management: Order tracking and reporting, contract
management, inventory management support, pricing and product
workflow
Continuous
Analytics
• Regular (Weekly / Monthly
/ Quarterly) Reports
• Category Analysis
• Event Reviews
Advanced
Analytics
• Resource Optimization
• Analysis
• Assortment Optimization
• Planogramming
• Resource Segmentation and
• Targeting Strategies
• Forecasting
• Inventory Optimization
• Distribution Analytics
• Store Clustering
• Engineering Work Force
Optimization
Big Data
Analytics
• Text, Social Media and
Web Analytics
• Geo-Spatial Analysis
• Descriptive
• Low Turn Around Time
• Descriptive Statistical
Techniques
• Predictive / Prescriptive
• Higher Turnaround Time
• Advanced Statistical
Techniques
• Large Volume Unstructured
/ Structured Data
• Fusion Internal and External
Data sources

Maintenance Management Helpdesk
• Asset ownership and Management
• Asset Issues Ticketing
• Validate Environment Supported
• Maintain Asset Outage Diary
• Resolve Non-Defective Service Requests
• Resolve Known Defects
• Manage Escalation
• Assist with asset configuration for Field Force by
reading manuals
• Problem resolution Using broad Asset Knowledge
• Manage Escalation
• Verify L1 / L2 support
• Address complex / critical issues
• Resolve Service Request Using Interoperability &
Multi-Vendor Issues
• Problem Simulation
• Provide Workarounds Suggest fixes for
Known Outage Problems
• Engage Engineering Field Force Teams as required
Level 0-1 Support
• Scheduling
• Work Order Management
• Data Entry
Level 2 Support
• Technical trouble shooting (Asset, network,
multi-vendor platform support)
• Escalation Handling
• Problem Simulation / Triage, Hot Fix,
Workarounds
• Access to Asset Manuals, Maintenance History,
• Location, Design and previous solution base
Overall Benefits
Quality
• Efficient maintenance and turnaround
management
• Complete tracking and closure of all work
orders
• Enhanced planning and scheduling visibility
• 100% requirements coverage through
bidirectional traceability
Value for Money
• Cost benefit through early detection
variance reporting
• Cost reduction through reusability
and tools usage
• Reduced monitoring effort through
end-to-end ownership of work order
management
Time to market
• Meeting stringent deadlines through
effort optimization
• Reduced rework effort due to early
detection of defects
Case Study – Asset Data Management For O&G Exploration Contractor
Client
Goals
• Integration of legacy systems data into rig
management system
• Combat key challenges pertaining to large
volumes, forthcoming new projects, inadequate
personnel and high costs
• Clear huge backlog of approximately
15,000+change request transactions to complete
• Put in place a streamlined workflow for
processing of asset related changes in database
Areas
Supported
• Manage the database for maintenance and technical
support department
• Areas / services handled
Change Requests (CR)
Dropped Objects Prevention
System (DROPS
Subsea (BOP)
Rig Condition
Assessment (RCA)
Oil Sampling (OS)
Engagement
Highlights
• Bespoke integrated IT / BPO approach that
combined process and platform ownership
• Successful data migration
• Customized one single view of performance
management
• Processes made efficient by modification of SOPs,
SIPOCs and flowcharts post go-live
• Improvement in Overall Coverage: Scope of work
` increased from one rig division to nine rig divisions
(global coverage), which resulted in addition of
more sub-processes
Benefits
Realized
• Streamlined maintenance plans, proper maintenance of
asset hierarchy leading to improved visibility
• TAT Improvement: 62% improvement in TAT across
various lines of businesses. Cleared the huge backlog
of 35,000 CRs and reduced the average TAT from
>360 days to

About Wipro Ltd.
Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to
enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree
view of "Business through Technology.” By combining digital strategy, customer centric design, advanced analytics and product engineering
approach, Wipro helps its clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio
of services, strong commitment to sustainability and good corporate citizenship, Wipro has a dedicated workforce of over 160,000, serving
clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com
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