Maintenance & Turnaround Management Services
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www.wipro.com<br />
<strong>Maintenance</strong> & <strong>Turnaround</strong><br />
<strong>Management</strong> <strong>Services</strong><br />
ENU<br />
DO BUSINESS BETTER
Typically, an oil and gas (O&G)<br />
company, both upstream and<br />
downstream, goes through cycles of<br />
scheduled maintenance. Efficient and<br />
effective maintenance requires detailed<br />
planning of repairs, plant services,<br />
overhauls and projects. This work must<br />
be coordinated well to have the<br />
minimum effect on the overall<br />
production plan. Analysis of the data<br />
provides feedback that the manager<br />
can use to assess actual performance<br />
against a target, and so monitor the<br />
effect of changes in maintenance policy.<br />
<strong>Turnaround</strong> <strong>Management</strong>, which forms<br />
a part of <strong>Maintenance</strong> <strong>Management</strong>,<br />
consists of specifically complex projects<br />
that have a substantial impact on<br />
business performance.<br />
Improve Efficiency<br />
Wipro’s <strong>Maintenance</strong> & <strong>Turnaround</strong> <strong>Management</strong> <strong>Services</strong> for O&G<br />
companies reduce the overall time for maintenance and turnaround<br />
operations and help meet KPIs and business objectives.<br />
• Information gathering and reporting from Primavera and other<br />
reporting software<br />
• Data conversion and conditioning – standardizing data from any<br />
form or format<br />
• Reports and work orders around:<br />
a. Daily reporting for assets and maintenance schedule<br />
b. Emergency shutdown and maintenance reports<br />
c. Scheduled shutdown and de-bottlenecking reports<br />
• Effective manpower management<br />
• Streamlined and effective inspection reports, operations request,<br />
historical estimates for accurate planning and scheduling<br />
Key Features<br />
• Asset Operations and <strong>Maintenance</strong> <strong>Management</strong><br />
• Operations Reports and Analytics<br />
• Work Order Processing: Order creation, revision, dispute<br />
management, clearances integration of Primavera / MS Project<br />
with Oracle WBS, customer master data<br />
• Work Order <strong>Management</strong>: Order tracking and reporting, contract<br />
management, inventory management support, pricing and product<br />
workflow<br />
Continuous<br />
Analytics<br />
• Regular (Weekly / Monthly<br />
/ Quarterly) Reports<br />
• Category Analysis<br />
• Event Reviews<br />
Advanced<br />
Analytics<br />
• Resource Optimization<br />
• Analysis<br />
• Assortment Optimization<br />
• Planogramming<br />
• Resource Segmentation and<br />
• Targeting Strategies<br />
• Forecasting<br />
• Inventory Optimization<br />
• Distribution Analytics<br />
• Store Clustering<br />
• Engineering Work Force<br />
Optimization<br />
Big Data<br />
Analytics<br />
• Text, Social Media and<br />
Web Analytics<br />
• Geo-Spatial Analysis<br />
• Descriptive<br />
• Low Turn Around Time<br />
• Descriptive Statistical<br />
Techniques<br />
• Predictive / Prescriptive<br />
• Higher <strong>Turnaround</strong> Time<br />
• Advanced Statistical<br />
Techniques<br />
• Large Volume Unstructured<br />
/ Structured Data<br />
• Fusion Internal and External<br />
Data sources
<strong>Maintenance</strong> <strong>Management</strong> Helpdesk<br />
• Asset ownership and <strong>Management</strong><br />
• Asset Issues Ticketing<br />
• Validate Environment Supported<br />
• Maintain Asset Outage Diary<br />
• Resolve Non-Defective Service Requests<br />
• Resolve Known Defects<br />
• Manage Escalation<br />
• Assist with asset configuration for Field Force by<br />
reading manuals<br />
• Problem resolution Using broad Asset Knowledge<br />
• Manage Escalation<br />
• Verify L1 / L2 support<br />
• Address complex / critical issues<br />
• Resolve Service Request Using Interoperability &<br />
Multi-Vendor Issues<br />
• Problem Simulation<br />
• Provide Workarounds Suggest fixes for<br />
Known Outage Problems<br />
• Engage Engineering Field Force Teams as required<br />
Level 0-1 Support<br />
• Scheduling<br />
• Work Order <strong>Management</strong><br />
• Data Entry<br />
Level 2 Support<br />
• Technical trouble shooting (Asset, network,<br />
multi-vendor platform support)<br />
• Escalation Handling<br />
• Problem Simulation / Triage, Hot Fix,<br />
Workarounds<br />
• Access to Asset Manuals, <strong>Maintenance</strong> History,<br />
• Location, Design and previous solution base<br />
Overall Benefits<br />
Quality<br />
• Efficient maintenance and turnaround<br />
management<br />
• Complete tracking and closure of all work<br />
orders<br />
• Enhanced planning and scheduling visibility<br />
• 100% requirements coverage through<br />
bidirectional traceability<br />
Value for Money<br />
• Cost benefit through early detection<br />
variance reporting<br />
• Cost reduction through reusability<br />
and tools usage<br />
• Reduced monitoring effort through<br />
end-to-end ownership of work order<br />
management<br />
Time to market<br />
• Meeting stringent deadlines through<br />
effort optimization<br />
• Reduced rework effort due to early<br />
detection of defects<br />
Case Study – Asset Data <strong>Management</strong> For O&G Exploration Contractor<br />
Client<br />
Goals<br />
• Integration of legacy systems data into rig<br />
management system<br />
• Combat key challenges pertaining to large<br />
volumes, forthcoming new projects, inadequate<br />
personnel and high costs<br />
• Clear huge backlog of approximately<br />
15,000+change request transactions to complete<br />
• Put in place a streamlined workflow for<br />
processing of asset related changes in database<br />
Areas<br />
Supported<br />
• Manage the database for maintenance and technical<br />
support department<br />
• Areas / services handled<br />
Change Requests (CR)<br />
Dropped Objects Prevention<br />
System (DROPS<br />
Subsea (BOP)<br />
Rig Condition<br />
Assessment (RCA)<br />
Oil Sampling (OS)<br />
Engagement<br />
Highlights<br />
• Bespoke integrated IT / BPO approach that<br />
combined process and platform ownership<br />
• Successful data migration<br />
• Customized one single view of performance<br />
management<br />
• Processes made efficient by modification of SOPs,<br />
SIPOCs and flowcharts post go-live<br />
• Improvement in Overall Coverage: Scope of work<br />
` increased from one rig division to nine rig divisions<br />
(global coverage), which resulted in addition of<br />
more sub-processes<br />
Benefits<br />
Realized<br />
• Streamlined maintenance plans, proper maintenance of<br />
asset hierarchy leading to improved visibility<br />
• TAT Improvement: 62% improvement in TAT across<br />
various lines of businesses. Cleared the huge backlog<br />
of 35,000 CRs and reduced the average TAT from<br />
>360 days to
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