Professional Protocol (ESCO)

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BE INTERESTED
Do not sound distracted or disinterested in the call. If needed, reschedule the call instead of creating the wrong impression to your caller. Put yourself in the shoes of your caller and think about how you would like to be spoken to if you’re calling in as the customer.
Page 1: PROTOCOL AT WORK: EMAILS & CALLS
Page 4 and 5: USE A PROFESSIONAL SALUTATION
Page 6 and 7: ✗ Hey
Page 8 and 9: ✗ Yo
Page 10 and 11: USE OF SLANGS IN EMAILS
Page 12 and 13: ✗ How are u?
Page 14 and 15: MISSPELLINGS
Page 16 and 17: ✗ They’re services
Page 18 and 19: CAPITALISATION OF PROPER NOUN AND P
Page 20 and 21: ✗ your brilliant lets proceed and
Page 22 and 23: BEWARE OF “REPLY ALL”
Page 24 and 25: EMAILING FROM MOBILE
Page 26 and 27: BE IMAGE CONSCIOUS
Page 29 and 30: CALL ETIQUETTE
Page 31 and 32: Always identify yourself to the cal
Page 33 and 34: ! “Hello. Good afternoon, this is
Page 35: Maintain a level of professionalism
Page 39 and 40: Thank the caller for calling in! Be
Page 41 and 42: While we all take the courtesy to i
Page 43 and 44: 2 Give your info first Give the cal
Page 45 and 46: 4. Wait for an answer (from your te
Page 47: PROPER ETIQUETTE GOES A LONG WAY, S

Professional Protocol (ESCO)

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