Professional Protocol (ESCO)
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While we all take the courtesy to inform the caller on why you're<br />
transferring, the same respect should be given to your colleagues<br />
instead of blindly transferring without any message to them.<br />
Moreover, you wouldn't want to frustrate your caller by having your<br />
teammate asking the same set of questions that you have asked.<br />
This will also give your teammate the chance to prepare for the call.<br />
Put yourself in the shoes of the caller and your teammate. Your<br />
innocent teammate may very well be on the receiving end of the<br />
customer's frustration / annoyance. This can be prevented if you<br />
could spare 2-3 minutes explaining the call just as you made the<br />
transfer.<br />
Proper business telephone etiquette can make a positive impressive<br />
on our callers and among ourselves.
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