2016 Spring Primary Care Conference Program
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Northwest Regional <strong>Primary</strong> <strong>Care</strong> Association<br />
Seeking excellence<br />
beneath the<br />
Northern Lights<br />
<strong>Spring</strong> <strong>Primary</strong> <strong>Care</strong> <strong>Conference</strong><br />
and Annual Membership Meeting<br />
May 14–17, <strong>2016</strong><br />
Anchorage, Alaska<br />
<strong>Conference</strong> <strong>Program</strong>
Welcome<br />
to beautiful Anchorage and to our 30th annual<br />
Region X <strong>Spring</strong> <strong>Primary</strong> <strong>Care</strong> <strong>Conference</strong>!<br />
We’re thrilled that you’ve decided to join us during this historic time in health care transformation. Last year,<br />
the health center movement celebrated its 50th anniversary. As we embark on the next half-century of the<br />
movement, we truly appreciate your taking the time to “dive” into the issues and opportunities presented at this<br />
event, from operational and fiscal efficiencies to engaging and retaining a quality workforce to developing the<br />
kinds of local and state partnerships that will most advance community health.<br />
We’re also tremendously honored to have Valerie “Nurr’araaluk” Davidson, Commissioner of the Alaska<br />
Department of Health and Social Services, join us as our Opening Plenary keynote speaker. As a tribal member<br />
of the Orutsararmiut Native Council, Valerie’s career has been dedicated to improving the health of some of the<br />
most medically underserved in our nation. We're also so pleased to have our NACHC and HRSA colleagues<br />
join us to provide timely, insightful, and inspiring updates on care model developments and advocacy efforts at<br />
the federal level.<br />
It’s been remarkable and heartening to see the continued growth and evolution of CHCs in recent years. Now<br />
really is the time to “lean in” and help bring about the changes in health care delivery and community health<br />
that we’ve been seeking for years. We hope you’ve come prepared to learn and share and network, that you<br />
enjoy your time here, and that you remain throughout your stay inspired to “seek excellence beneath the<br />
northern lights!”<br />
Bruce Gray<br />
Chief Executive Officer<br />
NWRPCA<br />
TABLE OF CONTENTS<br />
Keynote & Plenary Speakers...................5<br />
Exhibitors and I Know My 19....................6<br />
<strong>Conference</strong> Schedule.............................10<br />
Session Descriptions............................... 14<br />
Hotel Floor Plan......................................36<br />
Access to session information, including<br />
supporting documents, can be found here:<br />
www.nwrpca.org/my-events<br />
Your log-in information is the email address you used<br />
to register for the conference, along with the password<br />
NWRPCA. Upon successful log-in, please change your<br />
password in order to secure your access.<br />
If you have any questions regarding the log-in please<br />
check with the registration desk.<br />
2<br />
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human<br />
Services (HHS) under grant number U58CS06846, “S/RPCAs,” total award $900K, with 65 percent of program funded by<br />
nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official<br />
position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.
CONFERENCE AGENDA<br />
at a glance<br />
Saturday<br />
<strong>Conference</strong> Registration<br />
7:30–8:30 a.m.<br />
Ballroom Foyer<br />
Continental Breakfast<br />
7:30–8:30 a.m.<br />
Kenai<br />
Concurrent Sessions<br />
8:30 a.m.–12 p.m.<br />
Break with Exhibitors<br />
10–10:30 a.m.<br />
Ballroom Foyer<br />
Lunch on Your Own<br />
12–1:30 p.m<br />
CHC 101 Lunch<br />
(by RSVP only)<br />
12–1:30 p.m.<br />
Kenai<br />
Concurrent Sessions<br />
1:30–5 p.m.<br />
Break with Exhibitors<br />
3–3:30 p.m.<br />
Ballroom Foyer<br />
Sunday<br />
<strong>Conference</strong> Registration<br />
7:30–8:30 a.m.<br />
Ballroom Foyer<br />
Continental Breakfast<br />
7:30–8:30 a.m.<br />
Kenai<br />
Concurrent Sessions<br />
8:30 a.m.–12 p.m.<br />
Break with Exhibitors<br />
10–10:30 a.m.<br />
Ballroom Foyer<br />
Lunch on Your Own<br />
12–1:30 p.m.<br />
Exhibitor Lunch<br />
(by invite only)<br />
12–1:30 p.m.<br />
Skagway/Valdez<br />
Concurrent Sessions<br />
1:30–5 p.m.<br />
Break with Exhibitors<br />
3–3:30 p.m.<br />
Ballroom Foyer<br />
NWRPCA Board of<br />
Directors Meeting<br />
4:30–6:30 p.m.<br />
Skagway/Valdez<br />
Welcome & Networking<br />
Reception<br />
(sponsors: Bastyr University,<br />
Alaska Native Health Board)<br />
5:30–7:30 p.m.<br />
Anchorage<br />
Monday<br />
<strong>Conference</strong> Registration<br />
7:30–8:30 a.m.<br />
Ballroom Foyer<br />
Continental Breakfast<br />
7:30–8:30 a.m.<br />
Kenai<br />
Keynote Plenary<br />
8:30–10:30 a.m.<br />
Anchorage<br />
Break with Exhibitors<br />
10:30–11 a.m.<br />
Ballroom Foyer<br />
Concurrent Sessions<br />
11–12:30 p.m.<br />
Lunch on Your Own<br />
12:30–1:30 p.m.<br />
Alaska <strong>Primary</strong> <strong>Care</strong><br />
Association Annual<br />
Meeting<br />
12–1 p.m.<br />
CHC Tour at Anchorage<br />
Neighborhood Health<br />
Center<br />
(registration and payment<br />
required)<br />
2–3:30 p.m.<br />
Meet in the hotel lobby at 1:30<br />
p.m.<br />
Concurrent Sessions<br />
1:30–3 p.m.<br />
Dessert Break with<br />
Exhibitors<br />
3–3:30 p.m.<br />
Ballroom Foyer<br />
Tuesday<br />
2017 <strong>Spring</strong> <strong>Conference</strong><br />
Planning Committee<br />
Meeting<br />
7:30–8:15 a.m.<br />
Skagway<br />
<strong>Conference</strong> Registration<br />
7:30–8:30 a.m.<br />
Ballroom Foyer<br />
Continental Breakfast<br />
7:30–8:30 a.m.<br />
Kenai<br />
Concurrent Sessions<br />
8:30–10 a.m.<br />
Break with Exhibitors<br />
10–10:30 a.m.<br />
Ballroom Foyer<br />
Concurrent Sessions<br />
10:30–12 p.m.<br />
Concurrent Sessions<br />
3:30–5 p.m.<br />
Annual Membership<br />
Meeting Reception<br />
(NWRPCA Members only)<br />
5–6:30 p.m.<br />
Anchorage/Fairbanks<br />
Quiet Time with NACHC<br />
6:30–7:30 p.m.<br />
Skagway<br />
3
CONTINUING EDUCATION UNITS<br />
CONTINUING EDUCATION PROCESS<br />
All CEU certificates will be accessed online by attendees. <strong>Conference</strong> attendees will be sent an email after the conference with instructions on<br />
how to process CEUs online. Attendees will be responsible for for completing the process online and printing certificates.<br />
Continuing Dental Education (CDE)<br />
This program has been approved by the PACE program provided by the<br />
Academy of General Dentistry. The formal education<br />
programs are accepted by the Academy for Fellowship,<br />
Mastership and Membership Maintenance credit.<br />
Approval does not imply acceptance by a state or<br />
provincial board of dentistry.<br />
Continuing Governance Credit (GOV)<br />
NACHC will allow credit for NWRPCA Governance Credits (up to 6<br />
credit hours) applied toward the NACHC Governance Certificate. If<br />
you are enrolled in the NACHC Board Governance program, please log<br />
into mylearning.nachc.com to see your progress. Please contact Narine<br />
Hovnanian at nhovnanian@nachc.com for more information.<br />
Continuing Human Resources Education<br />
NWRPCA has applied for approval for certification credit hours<br />
toward Professional in Human Resources (PHR)<br />
and Senior Professional in Human Resources<br />
(SPHR) recertification through the Human<br />
Resource Certification Institute (HRCI). For more<br />
information about certification or recertification,<br />
please visit the HRCI homepage at www.hrci.org.<br />
Continuing Medical Education (CME)<br />
Application for CME credit has been filed with the American<br />
Academy of Family Physicians. Determination of credit is pending.<br />
Past conferences have offered up to 25.5 credit hours.<br />
Continuing Nursing Education (CNE)<br />
Continuing Nursing credit will be awarded through Migrant Clinicians<br />
Network. Migrant Clinicians Network is accredited as a provider of<br />
continuing nursing education by the American Nurses Credentialing<br />
Center’s Commission on Accreditation.<br />
Continuing Professional Education (CPE)<br />
NWRPCA is registered with the National Association of State Boards<br />
of Accountancy (NASBA) as a sponsor of continuing professional<br />
education on the National Registry of CPE Sponsors. State boards<br />
of accountancy have final authority on the acceptance of individual<br />
courses for CPE credit. Complaints regarding registered sponsors<br />
may be addressed to the National Registry of CPE<br />
Sponsors, 150 Fourth Avenue North, Suite 700,<br />
Nashville, TN, 37219-2417. Visit www.nasba.org for<br />
more information.<br />
Thank you to our sponsors<br />
NWRPCA’s Annual Sponsors<br />
GOLD<br />
BRONZE<br />
COPPER<br />
<strong>Conference</strong> Sponsors<br />
CHAMPION SPONSORS<br />
ADVOCATE SPONSOR<br />
SUPPORTING SPONSORS<br />
Other <strong>Conference</strong> Sponsors<br />
4
KEYNOTE AND PLENARY<br />
speakers<br />
KEYNOTE SPEAKER<br />
VALERIE “NURR’ARAALUK” DAVIDSON<br />
Commissioner, Alaska Department of Health and Social Services<br />
Valerie “Nurr’araaluk” Davidson is an enrolled tribal member of the Orutsararmiut Native Council<br />
(ONC). Davidson has worked for over 15 years as a national policy maker on matters affecting Indian<br />
health. Most recently, she served as the Senior Director of Legal and Intergovernmental Affairs for the<br />
Alaska Native Tribal Health Consortium, where she represented Alaska Native health needs at federal<br />
and state levels. Davidson served as Chair of the Tribal Technical Advisory Group to the Centers for<br />
Medicare and Medicaid Services (CMS) from its inception in 2004 until August 2014. She represented all tribes over<br />
a period that spanned the terms of several Secretaries of Health & Human Services and under both Republican and<br />
Democratic administrations. Davidson was also the spokesperson, chief political and legal strategist for ANTHC’s<br />
Dental Health Aide Therapy <strong>Program</strong>, the country’s first mid-level dental program.<br />
HRSA Update<br />
ANGELA R. POWELL, MPH, CPH<br />
Director, Office of Southern Health Services, Bureau of <strong>Primary</strong> Health <strong>Care</strong> Health Resources &<br />
Services Administration U.S. Department of Health and Human Services<br />
NACHC Update<br />
AMANDA PEARS KELLY<br />
Director of National Advocacy & Civic Engagement for the National Association of Community<br />
Health Centers<br />
Go Green<br />
Reuse: Reusable bags will be distributed to carry<br />
conference materials. At the end of the conference,<br />
you may choose to drop off your bag at the<br />
registration desk so it can be reused/recycled.<br />
Recycle: Please leave your recyclables in<br />
designated containers after the conference. We<br />
encourage you to drop off your nametag holder at the<br />
registration desk for reuse at the next conference.<br />
SPEAKER DISCLOSURES<br />
» Charlie Alfero, Southwest Center for Health Innovation<br />
» Adele Allison, DST Health Solutions, LLC<br />
» Lisa Hardmeyer Gray, Intrinsic, LLC<br />
» Rebecca Johnson, Health Center Solutions<br />
» Ray Jorgensen, PMG<br />
» Andrew Spottswood, Nuvodia<br />
» Steven Weinman, FQHC Assiciates<br />
» Anthony Werner, CliftonLarsonAllen<br />
5
MEET OUR<br />
sponsors & exhibitors<br />
They have the answers to your “I Know My 19!” game. Just ask them.<br />
Alaska AHEC (Area Health Education<br />
Centers)<br />
www.uaa.alaska.edu/acrh-ahec/<br />
A statewide university-industry partnership focused on<br />
strengthening, diversifying and improving distribution of our<br />
health workforce<br />
We can help you with program requirements 2, 3 and 9.<br />
(This table generously donated by our regular supporter<br />
and frequent exhibitor, NextGen Healthcare.)<br />
uaa_ahec@uaa.alaska.edu 907-786-6589<br />
Alaska Communications<br />
SPONSOR<br />
www.alaskacommunications.com/business<br />
Alaska Communications is the leading provider of broadband<br />
and managed IT services for Alaska businesses.<br />
tellmemore@acsalaska.com 562-690-4001<br />
Alaska Native Health Board<br />
CHAMPION SPONSOR<br />
www.anhb.org<br />
ANHB — the voice of Alaska Tribal Health since 1968<br />
anhb@anhb.org 907-562-6006<br />
American Cancer Society<br />
NWRPCA ASSOCIATE MEMBER<br />
www.cancer.org<br />
Helping people get well, stay well, find cures and fight back!<br />
(This table donated to our nonprofit member by<br />
Anchorage Sleep Center)<br />
Abby.Struffert@cancer.org 907-273-2080<br />
Amerigroup<br />
SPONSOR<br />
www.amerigroup.com<br />
Real solutions that improve health care access and quality for<br />
our members, while reducing the cost of care to taxpayers<br />
pamela.perry@amerigroup.com<br />
Anchorage Sleep Center, LLC<br />
www.ancsleep.com<br />
Anchorage Sleep Center, providing comprehensive and<br />
compassionate sleep services for Alaskans.<br />
We can help you with program requirements 2 and 11.<br />
(Please find us on Monday or Tuesday. We have donated<br />
our table to the American Cancer Society on Saturday and<br />
Sunday.)<br />
info@ancsleep.com 907-743-0050<br />
Angel Flight West<br />
www.angelflightwest.org<br />
We arrange free air transportation for people who need to<br />
travel for non-emergency medical care.<br />
We can help you on Saturday or Sunday with requirements<br />
2, 4, 6, 8, and 11.<br />
(This table generously donated by our regular supporter<br />
and frequent exhibitor, NP Solutions)<br />
info@angeleflightwest.org 888-426-2643<br />
ATSU-SOMA NWRPCA Campus –<br />
A program of Northwest Regional<br />
<strong>Primary</strong> <strong>Care</strong> Association<br />
www.nwrpca.org/?page=atsu_soma<br />
We help build the Region X workforce pipeline by<br />
introducing more students to opportunities in Northwest<br />
health centers.<br />
Please let us help you fulfill program requirements 1, 2, 3, 4<br />
and 11.<br />
kmsiri@atsu.edu 503-504-1014<br />
6
Bastyr University<br />
SPONSOR<br />
www.bastyr.edu<br />
Bastyr University offers graduate and undergraduate degrees<br />
with a multidisciplinary curriculum in science-based natural<br />
medicine.<br />
425-602-3000<br />
Benco Dental<br />
www.benco.com<br />
It’s a Brand New Day! Benco Dental is a full service dental<br />
distributor.<br />
We’ll be happy to help you fulfill requirements 2, 8, 10, 11,<br />
12, 14, 15 and 16.<br />
jlamb@benco.com 830-399-3986<br />
California <strong>Primary</strong> <strong>Care</strong> Association<br />
www.cpca.org<br />
CPCA: Enhancing and transforming the operational,<br />
financial, and clinical capacity of CHCs<br />
We can help you address all 19 federal program<br />
requirements!<br />
916-440-8170<br />
Community Health Center, Inc., and its<br />
Weitzman Institute<br />
www.chc1.com<br />
www.weitzmaninstitute.org<br />
The Community Health Center's Weitzman Institute<br />
inspires innovation and develops best practice models to<br />
transform primary care.<br />
Come to us for help with program requirements 1, 2, 3, 4,<br />
5, 11 and 15.<br />
Community Health Ventures<br />
ADVOCATE SPONSOR<br />
www.communityhealthventures.com<br />
CHV, NACHC’s business development affiliate, operates<br />
the Value in Purchasing, Value in Staffing and Value in<br />
Benefits programs. Stop by our booth for a quick camera<br />
demonstration and help with program requirements.<br />
We are experts on program requirement 12. Let us tell you<br />
how we can help. CHV will be conducting a drawing for a<br />
$100 VISA card. Stop by our table to enter.<br />
djhawkins@nachc.com 301-347-0400<br />
Community Link Consulting<br />
www.communitylinkconsulting.com<br />
Management, financial, billing, compliance, and grant<br />
support services for Federally Qualified Health Centers<br />
We can help you with ALL of the 19 requirements for<br />
FQHCs.<br />
info@communitylinkconsulting.com 509-226-1393<br />
Council Connections<br />
SPONSOR, ANNUAL NWRPCA COPPER SPONSOR<br />
www.councilconnections.com<br />
Providing access to thousands of discounts designed<br />
specifically to enhance Community Health Centers’ financial<br />
strength.<br />
We’ll be happy to assist you in fulfilling program<br />
requirements 7, 12, 14 and 16.<br />
info@councilconnections.com 619-542-4392<br />
Coverys<br />
ANNUAL NWRPCA COPPER SPONSOR<br />
www.coverys.com<br />
Coverys serves CHCs, Hospitals, & Physicians with<br />
experienced underwriting and exceptional claims and risk<br />
management services.<br />
Stop by our booth for help with program requirements<br />
8,10, 11, 12 and 18.<br />
sbrecker@coverys.com 425-505-3083<br />
Dentrix Enterprise<br />
www.dentrixenterprise.com<br />
Dentrix Enterprise from Henry Schein is the best-in-class<br />
dental software for community health organizations.<br />
We can help you with federal program requirements 1, 3, 7<br />
and 15.<br />
todd.greenway@henryschein.com 801-560-8556<br />
EyePACS, LLC<br />
www.eyepacs.com<br />
A simple, affordable telemedicine solution to screen for<br />
diabetic retinopathy in the primary care clinic<br />
Stop by our booth for a quick camera demonstration and<br />
for help with program requirements 2, 8 and 11.<br />
contact@eyepacs.com 800-228-6144<br />
7
Foundation for Healthy Generations<br />
www.healthygen.org<br />
Enabling hope-filled action toward enduring health equity<br />
through community wisdom, emerging science and effective<br />
policy.<br />
Please ask how we can help you fulfill program<br />
requirements 2 and 11.<br />
206-824-2907<br />
FQHC Associates<br />
SPONSOR<br />
www.FQHC.org<br />
National consulting firm FQHC Associates provides<br />
strategic, operational, fiscal, IT, 340B training and other<br />
services.<br />
We aren’t exhibiting, but we can help with those program<br />
requirements, especially 1,3,7,8,9,10,11,12,13,14,15,17 and 18.<br />
SDWeinman@FQHC.org 239-850-1754<br />
HealthLandscape – A program of HRSA<br />
www.healthlandscape.org<br />
HealthLandscape collaborates with you to analyze health<br />
data and build meaningful data display tools.<br />
We will help you with program requirements 1, 4, 11 and 16.<br />
info@healthlandscape.org 513-458-6722<br />
Interpath Laboratory<br />
Interpath Laboratory provides clinical and anatomic<br />
pathology services to physicians and hospitals through the<br />
Pacific Northwest.<br />
Please visit our table on Monday or Tuesday. We have<br />
donated our table to NW ADA Training Center on the<br />
weekend. We can help with program requirements 2, 3, 4,<br />
7, 8, 12, 13 and 15.<br />
cmoore@interpathlab.com 541-278-4331<br />
MediQuire<br />
www.mediquire.com<br />
MediQuire’s QI and P4P platform maximizes Health<br />
Centers’ effectiveness to earn incentives and meet goals.<br />
We are happy to assist you with program requirements 8<br />
and 15.<br />
drankart@mediquire.com 850-340-1462<br />
Merces Consulting Group, Inc.<br />
Get the right people in the right jobs at the right pay — we’ll<br />
show you how.<br />
Stop by and talk with us about help for program<br />
requirements 3, 9, 12, 14, and 17.<br />
www.mercesconsulting.com<br />
ebura@mercesconsulting.com (248) 507-4670<br />
Nonstop Administration & Insurance<br />
Services<br />
SPONSOR, ANNUAL NWRPCA COPPER SPONSOR<br />
www.nonstopwellness.com<br />
We provide premium health care benefits and administrative<br />
services at a reduced cost to community health centers.<br />
Come to us for help with program requirements 3, 9, 12<br />
and 14.<br />
info@nonstopwellness.com 877-626-6057<br />
North Star Behavioral Health<br />
www.northstarbehavioral.com<br />
Reaching across Alaska, helping children, supporting families<br />
and touching lives<br />
We would love to help you with program requirement 4.<br />
Northwest ADA Center<br />
nwadacenter.org<br />
Providing information, training and guidance on the<br />
Americans with Disabilities Act to Alaska, Idaho, Oregon<br />
and Washington<br />
We can help you with program requirements 2, 4 and 8.<br />
(This table generously donated by Interpath Laboratory)<br />
nwadactr@uw.edu 800-949-4232<br />
NP Solutions, Inc.<br />
www.NPSol.com<br />
Helping Health Clinics with their fiscal transparency for the<br />
past 20+ years.<br />
Let us help you fulfill requirements 12 and 14.<br />
(Please visit us on Monday and Tuesday. We have donated<br />
our table to Angel Flight West on Saturday and Sunday.)<br />
info@npsol.com 800-452-6599<br />
Nuvodia<br />
www.nuvodia.com<br />
A 115-person health care IT consulting and support<br />
organization in the Northwest with two decades’ experience<br />
We will help you address program requirements 5, 11, 14<br />
and 15.<br />
aspottswood@nuvodia.com<br />
855-5-NUVODIA<br />
(855-568-8634)<br />
Parker Smith & Feek<br />
SPONSOR<br />
www.psfinc.com<br />
Parker, Smith & Feek is a full-service brokerage firm<br />
providing commercial insurance and employee benefits<br />
solutions.<br />
See us for program requirements 8, 10, 12 and 18.<br />
reroberts@psfinc.com 425-709-3786<br />
8
Quest Diagnostics<br />
CHAMPION SPONSOR<br />
www.questdiagnostics.com<br />
Quest Diagnostics is driven to discover and deliver<br />
diagnostic insights that help improve human health.<br />
Happy to help you address program requirements 2, 7, 8<br />
and 15.<br />
800-433-2750<br />
Southcentral Foundation<br />
NWRPCA MEMBER, GRAND PRIZE DONOR<br />
www.scf.cc/nuka<br />
Southcentral Foundation’s Nuka System of <strong>Care</strong> now offers<br />
trainings, workshops and consulting on proven best practices.<br />
Come see us; we can help you with ALL 19 program<br />
requirements!<br />
SCFNukaInstitute@scf.cc 907-729-8608<br />
The Delta Companies<br />
www.thedeltacompanies.com<br />
The Delta Companies offer permanent and temporary<br />
staffing for physicians, nursing, allied, and therapy health<br />
care professionals.<br />
We will be happy to show you how we can help you with<br />
program requirements 2 and 3. Stop by our booth to enter<br />
a drawing for a $250 VISA gift card.<br />
pdept@thedeltacompanies.com 214-442-4000<br />
Visualutions<br />
www.visualutions.com<br />
We provide innovative Clinical, Financial, and IT solutions<br />
that transform health care organizations.<br />
We can help with those federal program requirements!<br />
Let’s talk about 7, 8, 11, 12, 13 and 15.<br />
info@visualutions.com 281-297-2257<br />
I KNOW MY 19!<br />
The 19 <strong>Program</strong> Requirements for FQHCs<br />
Play to Win!<br />
Become eligible to win these great prizes by playing the “I Know My 19!” game with our exhibitors.<br />
Find the game card in your conference bag. (Extras at the registration desk)<br />
Follow the simple instructions on the card:<br />
• Chat with an exhibitor<br />
• Write very briefly how they can help you with a program requirement<br />
• Let them stamp over your writing<br />
• Move on to another one<br />
19 requirements – 19 different exhibitors. Need advice? Ask a staff member of NWRPCA, including those<br />
at the registration desk. Prizes to be given Tuesday morning at 10:15 in the exhibitor area.<br />
Grand Prize: (Must be present to win) $3,400 full registration to Southcentral Foundation’s 6th Annual Nuka<br />
System <strong>Conference</strong> and Pre-conference in Anchorage in June<br />
Second Prize: (Do not have to be present to win) $2,100 registration to the CHI in Chicago in August,<br />
compliments of NACHC<br />
Third Prize: (Do not have to be present to win) $1,200 registration for a member or nonmember to NWRPCA’s<br />
<strong>Spring</strong> <strong>Primary</strong> <strong>Care</strong> <strong>Conference</strong>, May, 2017, Spokane, WA.<br />
9
Saturday, May 14<br />
Community Health<br />
Imrpovement/ Health Equity<br />
1 - Assessing and Addressing<br />
Social Determinants of<br />
Health: Frameworks for<br />
Action (Part 1)<br />
Alicia Atalla-Mei, OPCA<br />
2 - Assessing and Addressing<br />
Social Determinants of<br />
Health: Frameworks for<br />
Action (Part 2)<br />
Shelley Yoder and Rachel Smith,<br />
Providence Health and Services;<br />
Jana Hakova, Impact NW<br />
7:30–8:30 a.m. • Registration (Ballroom Foyer) and Continental Breakfast (Kenai)<br />
8:30 a.m.–12 p.m. • <strong>Conference</strong> Sessions (Break with Exhibitors 10–10:30 a.m.) • Ballroom Foyer<br />
Workforce Governance Operations Fiscal/BIX<br />
3 - The Keys to<br />
Clinician Recruitment<br />
and Retention:<br />
Factors and<br />
Strategies for Success<br />
Allison Abayasekara,<br />
Association of Clinicians<br />
for the Underserved;<br />
Pamela Byrnes, John<br />
Snow, Inc; Michelle<br />
Varcho, 3RNet<br />
4 - Ensuring a<br />
Highly Effective,<br />
Highly Efficient<br />
Board: Developing<br />
A Model for<br />
Success<br />
Julie Boden<br />
Schmidt, NACHC<br />
5 - Becoming a Health<br />
Center of Choice:<br />
Customer Service for<br />
Patient Engagement<br />
and Retention<br />
Sonia Lee, Health<br />
Outreach Partners<br />
6 - Hallmark<br />
of Operational<br />
Excellence: Using<br />
Benchmarking<br />
Technologies<br />
Johnathan Chapman,<br />
Capital Link<br />
Denali Haines Fairbanks Juneau Anchorage<br />
7 - Health <strong>Care</strong> and Public<br />
Health: Collaborating to<br />
Improve Population Health<br />
Charlie Alfero, Southwest Center<br />
for Health Innovation; Patrick<br />
Luedtke, Community Health<br />
Centers of Lane County<br />
8 - Social Determinants of<br />
Health, Community Health<br />
Workers, and Economic<br />
Development<br />
Elizur Bello and Jody O'Connor,<br />
The Next Door, Inc.<br />
12–1:30 p.m. • Lunch on your own<br />
12–1:30 p.m. • (CHC 101 Lunch, by RSVP only) • Kenai<br />
1:30–5 p.m. • <strong>Conference</strong> Sessions (Break with Exhibitors 3–3:30 p.m.)<br />
3 - Continued: The<br />
Keys to Clinician<br />
Recruitment and<br />
Retention Factors and<br />
Strategies for Success<br />
9 - Creating a Culture<br />
of Workplace Wellness<br />
(3:30-5 p.m.)<br />
Lisa Hardmeyer,<br />
Intrinsic, LLC.<br />
10 - Better<br />
Boardwork: Best<br />
Practices in Board<br />
Engagement —<br />
From CEO to<br />
Community<br />
Mauree McKaen,<br />
Leadership<br />
Unlimited Inc.;<br />
Nathan Brown,<br />
TrueBearing;<br />
Liz Latonero,<br />
Consultant<br />
11 - Patient<br />
Engagement: Smart<br />
Etiquette Training<br />
Adele Allison, DST<br />
Health Solutions, LLC<br />
12 - Building Your<br />
House Right the<br />
First Time: Making<br />
Medical Home<br />
Meaningful to Your<br />
Staff and Patients<br />
Chris Espersen,<br />
Espersen and Associates<br />
13 - Group Purchasing:<br />
Exploiting the Full<br />
Benefit of Your GPO<br />
Affiliation<br />
Daniel Hawkins,<br />
Community Health<br />
Ventures; Rasaun<br />
Robinson, Council<br />
Connections<br />
14 - The Medicare<br />
Shared Saving<br />
<strong>Program</strong>: A Pathway to<br />
Clinical Integration<br />
Shawn Frick and Jennifer<br />
Nolty, NACHC<br />
Denali Haines Fairbanks Juneau Anchorage<br />
10
Sunday, May 15<br />
7:30–8:30 a.m. • Registration (Ballroom Foyer) and Continental Breakfast (Kenai)<br />
8:30 a.m.–12 p.m. • <strong>Conference</strong> Sessions (Break with Exhibitors 10–10:30 a.m.)<br />
Rural Health Workforce Governance Operations Fiscal<br />
15 - Rural Recipe for Success:<br />
Partnerships Maximizing CHC<br />
Impact<br />
Gloria Burnett, University of<br />
Alaska Anchorage; Robert<br />
Trachtenberg, National AHEC<br />
Organization, Rachel Gonzales-<br />
Hanson, Community Health<br />
Development, Inc; Pat Carr,<br />
Alaska State Office of Rural<br />
Health<br />
16 - How to Fix<br />
Compensation<br />
<strong>Program</strong>s that<br />
Reduce Engagement,<br />
Performance and<br />
Productivity<br />
Ed Ura, Merces<br />
Consulting Group, Inc<br />
17 - Integration<br />
of Culturally<br />
Competent Practices<br />
in Health <strong>Care</strong><br />
Service Delivery<br />
Continued:<br />
18 - Better<br />
Boardwork: Best<br />
Practices in Board<br />
Engagement —<br />
From CEO to<br />
Community<br />
Mauree McKaen,<br />
Leadership Unlimited<br />
Inc.; Nathan Brown,<br />
TrueBearing; Liz<br />
Latonero, Consultant<br />
19 - The 19 <strong>Program</strong><br />
Requirements and the<br />
Consequences of Non-<br />
Compliance<br />
Rebecca Johnson; Health<br />
Center Solutions; Beryl<br />
Cochran, Retired Project<br />
Officer<br />
20 - CyberCrime in<br />
Health <strong>Care</strong><br />
Aaron Hayden,<br />
ClifftonLarsonAllen;<br />
Andrew Spottswood,<br />
Nuvodia<br />
21 - CHC Self-Pay<br />
Payment … Maximize<br />
the Opportunity<br />
Ray Jorgensen, PMG<br />
Alicia Gonzales, NCFH<br />
Denali Haines Fairbanks Juneau Anchorage<br />
12–1:30 p.m. • Lunch on your own<br />
12–1:30 p.m. • Exhibitor Lunch (by invitation only) • Skagway /Valdez<br />
1:30–5 p.m. • Workshops continue (Break with Exhibitors 3–3:30 p.m.)<br />
22 - Hot Topics in Rural<br />
Health: Workforce Model<br />
Solutions<br />
Melany Cueva and Gary<br />
Ferguson, Alaska Native Tribal<br />
Health Consortium, Charlie<br />
Alfero, Southwest Center for<br />
Health Innovation<br />
23 - ACEs in Rural Health:<br />
Building Awareness and<br />
Response in the <strong>Primary</strong> <strong>Care</strong><br />
Setting<br />
Chris Blodgett, Washington State<br />
University, Child and Family<br />
Research Unit<br />
24 - Adaptive<br />
Leadership:<br />
Understanding the<br />
Changing Health<br />
<strong>Care</strong> Landscape and<br />
Identifying Leaders<br />
to Best Lead the<br />
Change<br />
Ann Hogan, Ann<br />
Hogan Consulting,<br />
LLC; Rachel Gonzales-<br />
Hanson, Community<br />
Health Development,<br />
Inc.; Velma<br />
Hendershott, Inter<strong>Care</strong><br />
Community Health<br />
Network<br />
Continued:<br />
18 - Better<br />
Boardwork: Best<br />
Practices in Board<br />
Engagement —<br />
From CEO to<br />
Community<br />
Mauree McKaen,<br />
Leadership Unlimited<br />
Inc.; Nathan Brown,<br />
TrueBearing; Liz<br />
Latonero, Consultant<br />
25 - Understanding<br />
Risk Management<br />
Adele Allison, DST<br />
Health Solutions, LLC<br />
26 - Exploring Health<br />
<strong>Care</strong> Options for<br />
Nonprofits with More<br />
Than 50 Employees<br />
Danielle Ledford and<br />
David Sloves, Nonstop<br />
27 - Data Data<br />
Everywhere:<br />
Developing a Winning<br />
IT Strategy for your<br />
Health Center<br />
Steve Weinman, FQHC<br />
Associates<br />
28 - Simple<br />
Diagnostics for<br />
Revenue Cycle Health<br />
William Augustine,<br />
Asante Physician Partners<br />
Kenai Denali Fairbanks Juneau Haines<br />
4:30–6:30 p.m. • NWRPCA Board Meeting • Skagway/Valdez<br />
5:30–7:30 p.m. • Welcome and Networking Reception • Anchorage<br />
11
Monday, May 16<br />
12<br />
7:30–8:30 a.m. • Registration (Ballroom Foyer) and Continental Breakfast (Kenai)<br />
8:30–10:30 a.m. • Plenary with Keynote Speaker Commissioner Valerie Davidson<br />
and updates from HRSA and Amanda Pears Kelly of NACHC • Anchorage/Fairbanks<br />
10:30–11 a.m. • Break with Exhibitors • Ballroom Foyer<br />
11 a.m.–12:30 p.m. • <strong>Conference</strong> Sessions<br />
Policy/ Environment Workforce/HR Operations Quality Fiscal<br />
29 - Upstream Grassroots<br />
Advocacy: Impacting<br />
Policy Change from a<br />
Community Level<br />
Amanda Pears Kelly,<br />
NACHC; Rachel Gonzales-<br />
Hanson, Community Health<br />
Development, Inc.; Velma<br />
Hendershott, Inter<strong>Care</strong><br />
Community Health Network<br />
30 - Upending the<br />
Paradigm: Using<br />
Technology to Transform<br />
the Interface Between<br />
<strong>Primary</strong> and Specialty<br />
<strong>Care</strong><br />
Agi Erickson, Ianita<br />
Zlateva, and Kevin Massey,<br />
Weitzman Institute<br />
31 - Screening, Brief<br />
Intervention and<br />
Referral to Treatment<br />
(SBIRT)<br />
Rose Ness, Sound<br />
Integration for Behavioral<br />
Healthcare<br />
32 - Quality<br />
and Efficiency<br />
Measurement in<br />
Health <strong>Care</strong><br />
Adele Allison, DST<br />
Health Solutions, LLC<br />
33 - Creating a<br />
Comprehensive Denial<br />
Management <strong>Program</strong><br />
William Augustine,<br />
Asante Physician Partners<br />
Kenai Haines Denali Juneau Fairbanks<br />
34 - Medicaid Expansion,<br />
Now What: Onward to<br />
Reform!<br />
Preston Cody, Washington<br />
Healthcare Authority;<br />
Monique Martin, State of<br />
Alaska Department Health<br />
and Social Services<br />
12–1 p.m. • APCA Annual Meeting Lunch<br />
12:30–1:30 p.m. • Lunch on your own<br />
2–3:30 p.m. • CHC Tour at Anchorage Neighborhood Health Center (meet in hotel lobby at 1:30 p.m.)<br />
35 - Lessons from Alaska<br />
Health Workforce<br />
Coalition<br />
Gloria Burnett, University<br />
of Alaska Anchorage;<br />
Nancy Merriman, Alaska<br />
<strong>Primary</strong> <strong>Care</strong> Association;<br />
Dan Robinson, Alaska<br />
Department of Labor and<br />
Workforce Development<br />
1:30–3 p.m. • <strong>Conference</strong> Sessions<br />
36 - Implementing a<br />
<strong>Primary</strong> Behavioral<br />
Health Integrated <strong>Care</strong><br />
Practice<br />
Joel Hornberger and Dennis<br />
Freeman, Cherokee Health<br />
Systems; Jenny Love,<br />
Anchorage Neighborhood<br />
Health Center<br />
37A - Quality<br />
Improvement: An<br />
Approach from the<br />
Field<br />
Tara Ferguson and<br />
Patty Linduska,<br />
Alaska <strong>Primary</strong> <strong>Care</strong><br />
Association<br />
38 - Actionable<br />
Analytics: Improving<br />
Revenue Cycle<br />
Outcomes<br />
Anthony Werner,<br />
and Kyla Delgado,<br />
CliftonLarsonAllen LLP<br />
Kenai Haines Denali Juneau Fairbanks<br />
39 - Road Map to Payment<br />
Reform: Key Take-Aways<br />
for PCAs and Health<br />
Centers<br />
Stacey Moody, John Snow<br />
Inc.; Kersten Burns Lausch,<br />
NACHC<br />
40 - Alaska’s SHARP<br />
<strong>Program</strong>: Tips for<br />
Running a Successful<br />
Loan Repayment and<br />
Direct Incentive <strong>Program</strong><br />
Robert Sewell, State of<br />
Alaska Department of<br />
Health and Social Services<br />
3–3:30 p.m. • Dessert Break with Exhibitors<br />
3:30–5 p.m. • <strong>Conference</strong> Sessions<br />
Continued:<br />
36 - Implementing a<br />
<strong>Primary</strong> Behavioral<br />
Health Integrated <strong>Care</strong><br />
Practice<br />
Joel Hornberger and Dennis<br />
Freeman, Cherokee Health<br />
Systems; Jenny Love,<br />
Anchorage Neighborhood<br />
Health Center<br />
37B - Quality<br />
Improvement:<br />
Examples from the<br />
Field<br />
Tara Ferguson and Patty<br />
Linduska, Alaska <strong>Primary</strong><br />
<strong>Care</strong> Association;<br />
Charles Ashou and Krista<br />
Collins, Oregon <strong>Primary</strong><br />
<strong>Care</strong> Association<br />
Continued:<br />
38 - Actionable<br />
Analytics: Improving<br />
Revenue Cycle<br />
Outcomes<br />
Anthony Werner,<br />
and Kyla Delgado,<br />
CliftonLarsonAllen LLP<br />
Kenai Haines Denali Juneau Fairbanks<br />
MEMBERS ONLY: 5–6:30 p.m. • NWRPCA Annual Membership Meeting & Reception • Anchorage<br />
6:30-7:30 p.m. • Quiet Time with NACHC • Skagway
Tuesday, May 17<br />
7:30–8:30 a.m. • Registration (Ballroom Foyer) and Continental Breakfast (Kenai)<br />
7:30–8:15 a.m. • 2017 <strong>Spring</strong> <strong>Conference</strong> Planning Committee Meeting • Skagway<br />
8:30–10 a.m. • <strong>Conference</strong> Sessions<br />
HR Operations Fiscal<br />
41 - Human Resources for Health<br />
Centers with No Dedicated Human<br />
Resources Staff<br />
Ann Hogan, Ann Hogan Consulting, LLC<br />
42 - Amazing Technology Innovations<br />
Adele Allison, DST Health Solutions, LLC<br />
43 - Staffing of the Revenue Cycle<br />
Management (RCM) Team and Goal<br />
Setting<br />
Gervean Williams, NACHC<br />
Fairbanks Haines Juneau<br />
10–10:30 a.m. • Break with Exhibitors<br />
10:30 a.m.–12 p.m. • <strong>Conference</strong> Sessions<br />
44 - The Importance of Resolving<br />
Employee Conflict within Your<br />
Organization<br />
45 - Health <strong>Care</strong> Law in <strong>2016</strong>: What do<br />
you need to know?<br />
46 – Overview of 340B <strong>Program</strong><br />
“Mega-Guidance” and the Impact<br />
Carolyn Heyman-Layne, Sedor Wendlandt Steve Weinman, FQHC Associates<br />
Ann Hogan, Ann Hogan Consulting, LLC Evans and Filippi, LLC<br />
Fairbanks Haines Juneau<br />
CONFERENCE PLANNING COMMITTEE<br />
NWRPCA extends its sincerest thanks to the following individuals and organizations for their<br />
contributions in planning the <strong>2016</strong> <strong>Spring</strong> <strong>Primary</strong> <strong>Care</strong> <strong>Conference</strong>:<br />
Abbie Chandler-Doran · WACMHC<br />
Barbara Middleton · NE Washington Health <strong>Program</strong>s<br />
Bob Maxwell · Oregon <strong>Primary</strong> <strong>Care</strong> Association<br />
Dawn Juker · Glenns Ferry Health Center<br />
Debra Morrison · Neighborcare<br />
Eric Holland · Alaska<br />
Gloria Burnett · Alaska Center for Rural Health<br />
Janine Childs · Neighborcare<br />
Jeannie Monk · Alaska State Hospital and Nursing<br />
Home Association<br />
Jesus Blanco · Glenns Ferry Health Center<br />
Kathy Coumerilh · Idaho <strong>Primary</strong> <strong>Care</strong> Association<br />
Krista Collins · Oregon <strong>Primary</strong> <strong>Care</strong> Association<br />
Michael Baldwin · Alaska Mental Health Trust Authority<br />
Michelle Sullivan · Yakima Neighborhood Health Services<br />
Nancy Merriman · Alaska <strong>Primary</strong> <strong>Care</strong> Association<br />
Patricia Carr · Alaska State Office of Rural Health<br />
Patrick Linton · Seward Health Center<br />
Rhonda Hauff · Yakima Neighborhood Health Services<br />
Tara Ferguson · Alaska <strong>Primary</strong> <strong>Care</strong> Association<br />
Tim Heinze · Idaho <strong>Primary</strong> <strong>Care</strong> Association<br />
Tom Taylor · Alaska <strong>Primary</strong> <strong>Care</strong> Association<br />
Verne Boerner · Alaska Native Health Board<br />
Vicki Hammond · HealthPoint<br />
13
SESSION<br />
descriptions<br />
Saturday, May 14<br />
SESSION 1<br />
Assessing and Addressing<br />
Social Determinants of Health:<br />
Frameworks for Action (Part 1)<br />
Track: Community Health Improvement<br />
Millions of people, particularly medically underserved<br />
populations, face social risks that influence their health<br />
outcome, known as the social determinants of health (SDH).<br />
When the Affordable <strong>Care</strong> Act became law, health systems<br />
began to shift focus to population health, addressing SDH,<br />
and incorporating alternative workforce models to achieve<br />
the Triple Aim. In Part 1 of this workshop, Oregon <strong>Primary</strong><br />
<strong>Care</strong> Association will describe their participation in a national<br />
initiative currently underway to develop an evidence-based<br />
and consensus-driven patient risk assessment tool that<br />
includes validated measures related to race and ethnicity,<br />
veteran status, English proficiency, income, insurance,<br />
residence, education, employment, material security,<br />
housing status, social integration, stress, transportation, and<br />
incarceration history.<br />
Learning Objectives:<br />
1. Describe methods and tools for screening for social<br />
determinants of health in the primary care setting.<br />
2. Outline ways to use data on the social determinants of<br />
health to inform population health planning and build<br />
cross-sector community partnerships.<br />
3. Identify essential elements and strategies needed to<br />
implement programs addressing social determinants of<br />
health, including payment reform and risk adjustment<br />
policies.<br />
SESSION 2<br />
Assessing and Addressing<br />
Social Determinants of Health:<br />
Frameworks for Action (Part 2)<br />
Track: Community Health Improvement<br />
In part 2, Providence Health & Services will describe a pilot<br />
program launched in 2015 aimed at improving the health and<br />
well-being of high-risk populations by directly connecting<br />
individuals and families in the clinical setting with culturally<br />
and language specific social service resource specialists.<br />
Learning Objectives:<br />
1. Describe methods and tools for screening for social<br />
determinants of health in the primary care setting.<br />
2. Outline ways to use data on the social determinants of<br />
health to inform population health planning and build<br />
cross-sector community partnerships.<br />
3. Identify essential elements and strategies needed to<br />
implement programs addressing social determinants of<br />
health, including payment reform and risk adjustment<br />
policies.<br />
Presenters: Shelley Yoder and Rachel Smith, Providence<br />
Health & Services; Jana Hakova, Impact NW<br />
FIND US ON SOCIAL MEDIA<br />
@NWRPCA | #spcc16<br />
Presenter: Alicia Atalla-Mei, Oregon <strong>Primary</strong> <strong>Care</strong><br />
Association<br />
in<br />
Northwest Regional <strong>Primary</strong><br />
<strong>Care</strong> Association<br />
14<br />
www.NWRPCA.org
SESSION 3<br />
The Keys to Clinician Recruitment<br />
and Retention: Factors and<br />
Strategies for Success<br />
Track: Workforce<br />
CEUs: 4.5 HR<br />
This workshop offers a combination of speaker presentations<br />
and participant work groups to review key components<br />
and fresh ideas for improving Health Center clinician<br />
recruitment and retention. The recruitment elements will<br />
focus on identifying and understanding the key factors to<br />
community recruitment. The work groups will help participants<br />
conceptualize how those factors apply to their communities<br />
and facilities in order to communicate strengths and invest in<br />
challenges. Recruitment factors focus on areas of geography,<br />
economy, scope of practice, medical support, facility support,<br />
and community support. The retention elements will center on<br />
data and programmatic strategies to improve overall provider<br />
retention, such as Stay interviews, professional development,<br />
and supervisor training. Special attention will be paid to the<br />
challenge of clinician burnout. Participants will share their<br />
questions, insights, and concerns in work groups led by the<br />
team of presenters in order to leave the session with concrete<br />
next steps and ideas for their workforce programs.<br />
Learning Objectives:<br />
1. Understand how a range of community factors can be<br />
leveraged to maximize recruitment success.<br />
2. Explore concepts and strategies to maximize clinician<br />
retention.<br />
3. Identify signs of clinician burnout and strategies to address<br />
the issues.<br />
Presenters: Allison Abayasekara, Association of Clinicians for<br />
the Underserved; Michelle Varcho, 3RNet; Pamela Byrnes,<br />
John Snow, Inc.<br />
SESSION 4<br />
Ensuring a Highly Effective, Highly<br />
Efficient Board: Developing a Model<br />
for Success<br />
Track: Governance<br />
CEUs: 3 GOV<br />
This session is a practical, interactive program that will provide<br />
the basics regarding the roles and responsibilities of a health<br />
center board of directors, while discussing the practical<br />
CHAMPS/NWRPCA<br />
Fall <strong>Primary</strong> <strong>Care</strong> <strong>Conference</strong><br />
OCTOBER 15–18, <strong>2016</strong><br />
DENVER, CO<br />
Do you have innovative processes or practices<br />
that may be of interest to your CHC colleagues,<br />
especially other CEOs, financial, operations, HR,<br />
IT and outreach staff, as well as clinicians and<br />
other providers? Be recognized as a leader in the<br />
CHC community and beyond!<br />
Hurry! The deadline for submissions is<br />
June 17, <strong>2016</strong>!<br />
Go to this link, take note of the topics of interest,<br />
and submit your presentation ideas in our online<br />
abstract submission portal:<br />
https://nwrpca.confex.com/nwrpca/fl16/cfp.cgi<br />
Registration will open soon! Stay tuned for<br />
announcements on our website, NWRPCA.org.<br />
implications. This will include a discussion of the characteristics<br />
of a high performing board as well as what can get a board<br />
into trouble. For relatively new board members, this will serve<br />
as a primer for what it means to be a board member of a<br />
community health center. For more seasoned board members,<br />
this will serve as an overview and a discussion of how to ensure<br />
that a board is high performing.<br />
Learning Objectives:<br />
1. Describe the CHC board’s legal and program<br />
responsibilities.<br />
2. Demonstrate an understanding of the roles of the board.<br />
Are responsibilities being met in the "right" way on your<br />
board?<br />
3. Describe how boards know when they are working well and<br />
how to apply that information in board meetings.<br />
Presenter: Julie Boden Schmidt, NACHC<br />
15
SESSION 5<br />
Becoming a Health Center of<br />
Choice: Customer Service for<br />
Patient Engagement and Retention<br />
Track: Operations<br />
As health insurance coverage increases, health care consumers<br />
are being asked to make more choices, from selecting a health<br />
plan, to deciding where to seek care, to choosing a primary<br />
care provider. In order to compete in the current health care<br />
environment, health centers need to prioritize providing excellent<br />
customer service through a patient-centered approach. Health<br />
Outreach Partners (HOP) has developed a training curriculum<br />
to support health center staff at all levels in providing positive<br />
customer service experiences. This 3-hour session will draw from<br />
the full-day training curriculum and will equip participants with<br />
information and tools to develop trust and respect with patients<br />
and to establish health centers as “providers of choice" in their<br />
communities. Through the sessions, participants will gain a<br />
deeper understanding of the needs of customers, and will practice<br />
strategies and methods of prioritizing customer service through<br />
small and large group activities.<br />
Learning Objectives:<br />
1. Describe the core components of providing positive<br />
customer service experiences.<br />
2. Identify the three basic needs of customers in a health care<br />
setting.<br />
3. Identify strategies for prioritizing customer service at all<br />
levels of a health center.<br />
SESSION 6<br />
Hallmark of Operational<br />
Excellence: Using Benchmarking<br />
Technologies<br />
Track: Fiscal/ Business Intelligence<br />
CEUs: 3 CPE<br />
So what does “operational excellence” actually look like?<br />
Capital Link will help your health center explore this question<br />
by presenting highlights from a new study that explores the<br />
relationship between health center financial and operational<br />
performance and strong clinical outcomes. Additionally, the<br />
session will define predictive analytics, address some of the<br />
data possibly considered in evaluating a patient population’s<br />
future behavior, identify how a health center might consider<br />
utilizing that data, and highlight specific examples of the<br />
center’s success in the field.<br />
Learning Objectives:<br />
1. Understand how to use comparative data to benchmark and<br />
improve performance.<br />
2. Learn 15 key performance metrics that health centers should<br />
monitor and the financial profile of the health centers<br />
nationally.<br />
3. Learn about the connections between health centers with<br />
high quality outcomes and their financial performance.<br />
Presenter: Jonathan Chapman, Capital Link<br />
Presenter: Sonia Lee, Health Outreach Partners<br />
EHCI CONSULTING SERVICES<br />
A service of both regional PCAs<br />
An exciting partnership between NWRPCA and CHAMPS, the Educational Health Center Initiative (EHCI) has sponsored<br />
trainings on the Education Health Center model.<br />
EHCI provides financial, academic, and legal consulting<br />
services for the development or expansion of:<br />
»»<br />
Family Medicine Residency <strong>Program</strong>s<br />
»»<br />
Dental Residency <strong>Program</strong>s<br />
»»<br />
Nurse Practitioner (NP) <strong>Program</strong>s<br />
»»<br />
Physician Assistant (PA) <strong>Program</strong>s<br />
A 10-minute survey will unlock a free one-hour<br />
phone consultation for your organization.<br />
Go here to access the survey:<br />
www.nwrpca.org/surveys/?id=EHCI_Assessment<br />
QUESTIONS?<br />
Contact Naveen Kanithi, Workforce <strong>Program</strong> Manager:<br />
nkanithi@nwrpca.org<br />
206.783.3004 x 20
SESSION 7<br />
WHAT’S ON<br />
YOUR HORIZON?<br />
Be part of the mission-driven CHC<br />
movement to serve the underserved and<br />
explore your next career opportunity today.<br />
Our <strong>Care</strong>er Center has numerous job<br />
postings across the northwest, and FQHCs<br />
are able to list available positions at their<br />
own organization.<br />
Start your life-changing search<br />
today and access the <strong>Care</strong>er Center:<br />
www.nwrpca.org/networking<br />
Health <strong>Care</strong> and Public Health:<br />
Collaborating to Improve<br />
Population Health<br />
Track: Community Health Improvement<br />
The Affordable <strong>Care</strong> Act has ushered in a new era of population<br />
health improvement goals that go far beyond coverage and<br />
access to care, and seek to address determinants of health<br />
outside of the clinical setting. Chief among these goals is the<br />
recognition of the key roles that both health care and public<br />
health play in an integrated system of services and care delivery.<br />
Current investments in community prevention and health<br />
homes, including PCMH and ACO formation, offer tremendous<br />
opportunities for CHCs to strengthen their partnerships with<br />
public health and build capacity to achieve better health<br />
outcomes in the communities they serve. This workshop will<br />
explore the shared goals of health care and public health in<br />
working together to achieve the Triple Aim.<br />
Learning Objectives:<br />
1. Define population health and its varied usages across public<br />
health and health care sectors.<br />
2. Identify models of community collaboration, prevention and<br />
clinical care delivery that help improve health outcomes.<br />
3. Describe both clinical and financial metrics that are utilized<br />
to advance population health improvement.<br />
Presenters: Charlie Alfero, Southwest Center for Health<br />
Innovation; Patrick Luedtke, Lane County Public Health<br />
SESSION 8<br />
Social Determinants of Health,<br />
Community Health Workers and<br />
Economic Development<br />
Track: Community Health Improvement<br />
Community Health Workers (CHWs) play a key role in addressing<br />
Social Determinants of Health. This workshop presents an<br />
expanded vision of the potential roles and impacts CHWs can<br />
have in their communities. Community Health Workers will<br />
guide participants through Popular Education activities to build<br />
upon and share knowledge about Social Determinants of Health.<br />
Examples of how CHWs can drive innovative solutions to social<br />
and health disparities will be presented interactively, with particular<br />
focus on the field of economic development.<br />
Learning Objectives:<br />
1. Define ‘Social Determinants of Health’ and recognize roles<br />
Community Health Workers (CHWs) can play in addressing<br />
Social Determinants of Health.<br />
2. Understand why Community Health Workers are well<br />
positioned to address Social Determinants of Health,<br />
including job creation.<br />
3. Experience Popular Education learning methods that you<br />
can take back to your CHC..<br />
Presenters: Jody O'Connor and Elizur Bello, The Next<br />
Door, Inc.<br />
<strong>2016</strong> GOVERNANCE<br />
WEBINAR SERIES<br />
JUNE 1–29, <strong>2016</strong><br />
NWRPCA will be offering a series of five<br />
Governance webinars throughout the<br />
month of June that will focus on the 19<br />
program requirements as they relate directly<br />
to Community Health Center Board of<br />
Directors. Led by Dr. Pam Byrnes, each<br />
session will be 30 minutes long plus time<br />
for a 10-minute Q&A. This is a perfect<br />
opportunity to gather your board each week<br />
for convenient, real-time learning — let<br />
each webinar session help guide discussions<br />
relevant to your CHC!<br />
REGISTRATION IS OPEN:<br />
www.nwrpca.org/event/<br />
GovernanceWebinars<br />
17
SESSION 9<br />
Creating a Culture of Workplace<br />
Wellness<br />
Track: Workforce<br />
CEUs: 1.5 CDE, CME, CNE, HR<br />
In the context of high provider and staff burnout in the health<br />
care industry, this session will focus on creating a culture of<br />
wellness within Community Health Centers as a means to<br />
address both retention and recruitment. Topics covered will<br />
include the multi-generational landscape of the workplace,<br />
current trends in the talent pool and what CHCs need to do<br />
to be considered an employer-of-choice. The session will also<br />
look at best practices around Wellness plans, what works and<br />
what doesn’t, what style of leadership is most effective for<br />
employee engagement and how to create a culture of wellness<br />
that is authentic and effective. The session will be interactive<br />
and experiential. The presenter will also offer an overview of<br />
Mindfulness training as a means of building stress management<br />
and resiliency in an ever-changing work environment.<br />
Learning Objectives:<br />
1. Ensure workforce engagement and improved staff<br />
retention.<br />
2. Learn how health centers can create an environment that<br />
helps their employees avoid burnout, keeps them healthy,<br />
and allows them to find joy in their work.<br />
3. Learn introductory Mindfulness skills that address stress<br />
management and resiliency.<br />
Presenter: Lisa Hardmeyer Gray, Founder and Director,<br />
Intrinsic, LLC<br />
SESSION 10<br />
Better Boardwork: Best Practices in<br />
Board Engagement – From CEO to<br />
Community<br />
Track: Governance<br />
CEUs: 3 GOV<br />
During this one-and-a-half day series of interactive workshops,<br />
participants are invited to take a fresh look at not only what<br />
CHC boards are supposed to do, but at how they can perform<br />
those duties sustainably and with enthusiasm. Led by a trio<br />
of experienced trainers, Better Boardwork will take a close,<br />
practical, and hands-on look at best practices in key areas of<br />
boardwork, including essential board roles, fiduciary duties,<br />
recruitment, retention, succession planning, organizational<br />
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decision making, and fundraising. Participants will explore<br />
two essential aspects of board functioning that cut across<br />
all aspects of how effective boards function: member<br />
engagement and decision-making practices. In addition<br />
to the group workshops, all of the trainers will be available<br />
to participants throughout the weekend for one-on-one<br />
opportunities to discuss specific challenges their CHCs face.<br />
For a full description of this session please see the agenda at<br />
the registration desk.<br />
These workshops will not follow the typical conference<br />
schedule — please see registration for a detailed agenda and<br />
timeline. Continued in Session 18.<br />
Learning Objectives:<br />
1. Understand core board roles, responsibilities and fiduciary<br />
duties.<br />
2. Understand how engagement skills can improve a board's<br />
capacity to meet its responsibilities.<br />
3. Identify and apply four key personal and relational practices.<br />
Presenters: Mauree McKaen, Leadership Unlimited Inc.;<br />
Nathan Brown, TrueBearing; Liz Latonero, Independent<br />
Consultant<br />
18
SESSION 11<br />
Patient Engagement — Smart<br />
Etiquette Training<br />
Track: Operations<br />
While watching a patient in a cardiology clinic cancel his<br />
appointment after waiting an hour for the physician, it occurred<br />
to me that the patient’s irritation could have been completely<br />
avoided. You need not be Emily Post to understand simple<br />
courtesy — proactively announcing a hospital emergency<br />
causing the delay and offering patients the option to<br />
reschedule – could have prevented any annoyance. In 2015,<br />
an open rant between patients and clinicians was held on<br />
Twitter about pet peeves. Both voiced legitimate issues. The<br />
cultural shift to patient-centeredness spotlights communication<br />
that can ease misconceptions and harmonize the providerpatient<br />
relationship. This cultural shift is a critical element<br />
impacting reimbursement, public ratings and overall quality.<br />
This session will explore these issues and offer patient etiquette<br />
considerations designed to strengthen practice rapport with the<br />
patients you serve.<br />
Learning Objectives:<br />
1. Analyze provider and patient rants about common<br />
relationship pet peeves.<br />
2. Compile patient etiquette techniques designed to balance<br />
the provider-patient relationship.<br />
3. Initiate a training plan to share relevant techniques among<br />
staff in your practice.<br />
Presenter: Adele Allison, DST Health Solutions, LLC.<br />
SESSION 12<br />
Building Your House Right the<br />
First Time: Making Medical Home<br />
Meaningful to Your Staff and<br />
Patients<br />
Track: Operations<br />
Whether you are a medical home coach, team member or an<br />
innocent bystander, this session is for you. Come prepared<br />
for a "Choose Your Own Adventure" session on attaining<br />
medical home certification. The session will be dynamic to<br />
meet the audience needs. Participants can ask questions about<br />
elements that they struggle with, or we can discuss challenging<br />
elements together in a structured presentation. In either case,<br />
participants will gain tools and tips for staff engagement, useful<br />
data practices, and other best practices from an organization<br />
that received Level 3 NCQA PCMH Certification the first<br />
time they submitted for the 2011 standards, and that recently<br />
recertified for Level 3 under 2014 standards. No matter where<br />
you are in the certification process, come prepared for an<br />
energetic, action-packed presentation tailored to meet your<br />
needs.<br />
Learning Objectives:<br />
1. Identify ways to prioritize standards and better align with<br />
other efforts.<br />
2. Create systems to make medical home a streamlined, ongoing<br />
process instead of a "once every three years" process.<br />
3. Make Medical Home certification a more engaging process<br />
for staff and patients.<br />
Presenter: Chris Espersen, Espersen & Associates<br />
SESSION 13<br />
Group Purchasing: Exploiting the<br />
Full Benefit of Your GPO Affiliation<br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
Health care organizations, including some health centers, don’t<br />
often appreciate the level of strategic approach necessary<br />
in order to exploit the full benefit of a group purchasing<br />
affiliation. Greater responsibility now falls on the provider in<br />
order to achieve group purchasing benefits, mostly because of<br />
how group purchasing organizations (GPO) operate and the<br />
way agreements are now negotiated. Learn from two experts<br />
with over 25 years of combined GPO experience in the health<br />
center movement and learn some practical ways to ensure that<br />
your health center gets the most out of your GPO affiliation.<br />
Learning Objectives:<br />
1. Attendees will have guidelines by which to evaluate and<br />
choose a GPO partner.<br />
2. Gain full understanding (and appreciation) of industry terms<br />
necessary in understanding group purchasing mechanisms<br />
and concepts.<br />
3. Understand the construct of these varying GPO<br />
mechanisms and how they together comprise group<br />
purchasing contracts.<br />
Presenters: Daniel Hawkins, Community Health Ventures;<br />
Rasaun Robinson, Council Connections<br />
19
MARK YOUR CALENDAR!<br />
2017 <strong>Spring</strong> <strong>Primary</strong> <strong>Care</strong> <strong>Conference</strong><br />
+ Annual Membership Meeting<br />
MAY 20–23, 2017<br />
SPOKANE, WASHINGTON<br />
SESSION 14<br />
The Medicare Shared Saving<br />
<strong>Program</strong>: A Pathway to Clinical<br />
Integration<br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
First there was the Affordable <strong>Care</strong> Act and now there is the<br />
Medicare Access and CHIP Reauthorization Act of 2015<br />
(MACRA). Meanwhile HHS Secretary Burwell has clearly<br />
articulated goals of 30% of traditional Medicare payments tied<br />
to alternative payment methodologies by the end of <strong>2016</strong>, and<br />
50% by the end of 2018. We all know the old saying that, as<br />
goes Medicare, so goes the rest of health care. So what gives?<br />
This session will focus on the recent changes to our system and<br />
present the Medicare Shared Savings <strong>Program</strong> as a strategy for<br />
Health Centers to enter into accountable care platforms, learn<br />
new skills, increase revenues and prepare for the inevitable<br />
changes coming to Medicaid and commercial plans.<br />
Learning Objectives:<br />
1. Appreciate how the U.S. health care delivery system has<br />
changed due to recent federal legislation.<br />
2. Understand how private managed care plans (Medicare,<br />
Medicaid and private markets) have been ahead of the<br />
federal laws and how their new practices are impacting<br />
health centers and other safety net providers.<br />
3. Recognize the value of Medicare patients and the potential<br />
Medicare Shared Savings <strong>Program</strong> as a strategy for success<br />
for health centers.<br />
Presenters: Shawn Frick and Jennifer Nolty, NACHC<br />
Sunday, May 15<br />
SESSION 15<br />
Rural Recipe for Success:<br />
Partnerships Maximizing CHC<br />
Impact<br />
Track: Rural Health<br />
Rural Community Health Centers face many barriers and<br />
challenges to delivering care. Their remote locations make it<br />
difficult to obtain resources and a workforce to provide a full<br />
spectrum of health services. Though lacking in some areas,<br />
rural communities are rich in relationships, often relying on<br />
one another to complement programs and services. This<br />
session will discuss how rural organizations (Area Health<br />
Education Center/State Office of Rural Health) are working on<br />
programs and services to assist rural CHCs in providing care<br />
to their communities. The session will also address ways rural<br />
CHCs can cultivate partnerships on their own through civic<br />
engagement. Participants will hear examples of how each of<br />
these organizations’ rural collaboration efforts maximize impact<br />
to CHCs.<br />
Learning Objectives:<br />
1. Develop an understanding of the AHEC and SORH<br />
program and mission.<br />
2. Understand how rural organizations are leveraging<br />
collaborations to enhance CHC services and impact.<br />
3. Describe methodology for developing partnerships to<br />
support rural civic engagement<br />
Presenters: Gloria Burnett, University of Alaska Anchorage;<br />
Robert Trachtenberg, National AHEC Organization; Rachel<br />
Gonzales-Hanson, Community Health Development, Inc.; Pat<br />
Carr, Alaska State Office of Rural Health<br />
MANAGEMENT TRAINING<br />
Join us for the upcoming First Time<br />
Management workshop!<br />
CORE COMPETENCIES FOR FIRST<br />
TIME SUPERVISORS<br />
Lisa Mouscher, Sogence Training and Consulting<br />
SEPTEMBER 20–21, <strong>2016</strong> IN SEATTLE, WA<br />
20
You have questions,<br />
we have answers. Let’s talk!<br />
Stop by the Quest Diagnostics booth and give us 5 Minutes of<br />
your time to answer questions you may have while learning<br />
how our solutions can help you meet your quality metrics and<br />
results for better patient outcomes.<br />
© 2015 Quest Diagnostics Incorporated. All rights reserved.
SESSION 16<br />
How to Fix Compensation <strong>Program</strong>s<br />
that Reduce Engagement,<br />
Performance and Productivity<br />
Track: Workforce<br />
CEUs: 1.5 PHR<br />
More than two-thirds of the typical health center’s expenses go<br />
to the wages and benefits of its employees, and unquestionably<br />
how successful a health center is at delivering its services is<br />
completely dependent on the efforts and engagement of its<br />
workforce. Unfortunately, the approaches to compensation<br />
taken by most health centers lead directly to higher employee<br />
turnover, impede efforts to improve employee engagement,<br />
and serve as one of the biggest barriers to improving<br />
productivity.<br />
This program will examine the most commonly used<br />
compensation and performance management models, illustrate<br />
how they lead to adverse operational consequences, and<br />
provide solutions that can be implemented to improve the<br />
performance of health centers.<br />
The program begins by asking the key question, “With basic<br />
information about your organization, knowing an employee’s<br />
job and their performance, could an outsider accurately predict<br />
what you will pay them?” It then proceeds to examine what<br />
makes a compensation program successful, and how many<br />
common methods are achieving the exact opposite of “best<br />
practices.” This program is designed for CEOs, as well as top<br />
finance, operations, clinical and human resources management.<br />
Learning Objectives:<br />
1. Identify the weaknesses in your own compensation<br />
programs.<br />
2. Understand the relationship between employee<br />
compensation, performance, engagement and productivity.<br />
3. Identify opportunities to improve your compensation<br />
programs to strengthen your workforce<br />
Presenter: Ed Ura, Merces Consulting Group, Inc.<br />
22<br />
SESSION 17<br />
Integration of Culturally Competent<br />
Practices in Health <strong>Care</strong> Service<br />
Delivery<br />
Track: Workforce<br />
CEUs: 1.5 PHR<br />
Cultural competence is arguably the most important skill for<br />
effective work performance. During this session, participants<br />
will explore strategies to effectively deliver culturally<br />
competent services. We will explore the meaning of diversity,<br />
consider beliefs and behaviors that can impact health care<br />
delivery, and identify key skills for improved cross-cultural<br />
communication.<br />
Learning Objectives:<br />
1. Describe the meaning of cultural competency and identify<br />
practical strategies to enhance delivery of services.<br />
2. Describe the qualities of a culturally competent system of<br />
care.<br />
3. Understand how CLAS supports the implementation of<br />
successful strategies.<br />
Presenter: Alicia Gonzales, National Center for Farmworker<br />
Health, Inc.
SESSION 18<br />
Better Boardwork: Best Practices in<br />
Board Engagement - From CEO to<br />
Community<br />
(continuation of Session 10)<br />
Track: Governance<br />
CEUs: 6 GOV<br />
During this one-and-a-half day series of interactive<br />
workshops, participants are invited to take a fresh look<br />
at not only what CHC boards are supposed to do, but at<br />
how they can perform those duties sustainably and with<br />
enthusiasm. Led by a trio of experienced trainers, Better<br />
Boardwork will take a close, practical, and hands-on look at<br />
best practices in key areas of boardwork, including essential<br />
board roles, fiduciary duties, recruitment, retention,<br />
succession planning, organizational decision making,<br />
and fundraising. Participants will explore two essential<br />
aspects of board functioning that cut across all aspects<br />
of how effective boards function: member engagement<br />
and decision-making practices. In addition to the group<br />
workshops, all of the trainers will be available to participants<br />
throughout the weekend for one-on-one opportunities to<br />
discuss specific challenges their CHCs face.<br />
Learning Objectives:<br />
1. Gain a deeper understanding of the board’s role and<br />
responsibilities, especially as engagers at all levels.<br />
2. Develop organizational decision-making skills and identify<br />
practical ways to make decisions as a board.<br />
3. Understand the relationship of a board with their<br />
organization’s staff and community and the role of the<br />
board as community leaders.<br />
Presenters: Liz Latonero, Consultant; Mauree McKaen,<br />
Leadership Unlimited Inc.; Nathan Brown, TrueBearing<br />
When your message has to<br />
STAND OUT<br />
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marketing strategy, and we ended up with new branding and a highly<br />
focused campaign for new market development.”<br />
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“Lynn takes the time to truly hear our objectives and then works<br />
alongside us strategically and creatively to deliver our message.”<br />
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Nonstop<br />
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23
SESSION 19<br />
The 19 <strong>Program</strong> Requirements<br />
and the Consequences of Non-<br />
Compliance<br />
Track: Operations<br />
New federal funding awards are being severely restricted<br />
by conditions of award, which may be the result of an<br />
operational site visit, missed reporting deadlines, a poorly<br />
written grant application or actual non-compliance. A notice<br />
of award with multiple grant conditions may result in a one<br />
year project period or ineligibility for a funding opportunity.<br />
This session will review all ‘19 <strong>Program</strong> Requirements’<br />
with a focus on how to demonstrate your health center’s<br />
compliance during site visits, in grant applications, in written<br />
policies and in board minutes. In this interactive session,<br />
Health Center Solutions, Inc. consultant Rebecca Johnson<br />
and retired HRSA project officer Beryl Cochran will provide<br />
an overview of the 330 program requirements. This is a<br />
great program for health center staff who are gearing up for<br />
an operational site visit, staff and board members new to<br />
the 330 world, and health centers planning a SAC or NAP<br />
grant.<br />
Learning Objectives:<br />
1. Understand the importance of meeting 100% of the<br />
program requirements.<br />
2. Identify any program requirements that you should be<br />
focusing your health center’s resources on to bring into<br />
compliance.<br />
3. Understand HRSA’s process of verifying compliance with<br />
the 19 program requirements and the consequences of not<br />
complying.<br />
Presenters: Rebecca Johnson, Health Center Solutions; Beryl<br />
Cochran, Retired Project Officer<br />
24
SESSION 20<br />
CyberCrime in Health <strong>Care</strong><br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
How do you protect your organization from cyberattacks?<br />
While IT services are an integral part of daily operations for<br />
every industry, the health care sector faces some particular<br />
challenges that aren’t faced by other businesses. Health care<br />
organizations are targeted primarily for the Protected Health<br />
Information (PHI) they collect from patients — a valuable asset<br />
on the black market. In addition, regulations have increased on<br />
requirements to protect, transmit, and report from your facility.<br />
Learning Objectives:<br />
1. Identify the weak points in your network and fix them.<br />
2. Turn off unneeded services, change default passwords, and<br />
apply updates and security patches on a timely basis.<br />
3. Train your workforce to identify strange activity that might<br />
indicate a security issue.<br />
Presenters: Andrew Spottswood, Nuvodia; Aaron Hayden,<br />
CliftonLarsenAllen<br />
SESSION 21<br />
CHC Self-Pay Payment: Maximize<br />
the Opportunity<br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
Attend this session to learn how to use a patient-friendly<br />
flat fee sliding scale and take advantage of opportunities<br />
for “amnesty” periods for older balances. Understand which<br />
patient payment plans work and are easiest to administer.<br />
Perhaps most important, understand with which BPHC policies<br />
you must comply and how to assure proof around Payer of<br />
Last Resort requirements. By learning about best practices<br />
from other CHC’s successfully maneuvering through this<br />
challenging arena, take away pragmatic options for improving<br />
your operations and top line.<br />
Learning Objectives:<br />
4. Learn Self-Pay targets in terms of average payment/visit<br />
and SFDS flat rate options.<br />
5. Learn training and measurement techniques utilized by<br />
CHC peers.<br />
6. Assure compliance with BHPC's SFDS program and federal<br />
Payer of Last Resort statutes.<br />
Presenter: Ray Jorgensen, PMG<br />
SESSION 22<br />
Hot Topics in Rural Health:<br />
Workforce Model Solutions<br />
Track: Rural Health<br />
CEUs: 1.5 PHR<br />
Workforce continues to be one of the biggest challenges<br />
facing rural communities today. Whether it's a lack of<br />
needed providers or an inability to recruit qualified<br />
providers, workforce shortages can hinder a community<br />
health center from providing high quality care to its<br />
community. Thinking outside the box is key for CHCs<br />
to address their workforce challenges. Learn about<br />
innovative strategies, program models and how to tap the<br />
often underutilized Community Health Worker (CHW)<br />
workforce. This session will provide an overview of<br />
workforce challenges rural CHCs face today and discuss<br />
inventive workforce model solutions, emphasizing the key<br />
role that CHWs and Community Health Aides can play in<br />
helping to fill the workforce gap.<br />
Learning Objectives:<br />
1. Describe current rural health workforce challenges facing<br />
rural communities today.<br />
2. Describe innovative workforce training programs aimed<br />
at building the pipeline for rural primary care and dental<br />
providers.<br />
3. Discuss CHW efforts in digital storytelling as a culturally<br />
relevant health-messaging tool.<br />
Presenters: Melany Cueva and Gary Ferguson, Alaska Native<br />
Tribal Health Consortium; Charlie Alfero, Southwest Center<br />
for Health Innovation<br />
Mark Your Calendar<br />
Join us in the heart of the Golden Gate City!<br />
2017<br />
Western Forum for Migrant<br />
and Community Health<br />
FEBRUARY 22–24, 2017<br />
SAN FRANCISCO, CA<br />
25
SESSION 23<br />
ACEs in Rural Health: Building<br />
Awareness and Response in the<br />
<strong>Primary</strong> <strong>Care</strong> Setting<br />
Track: Rural Health<br />
CEUs: 1.5 CDE, CME, CNE<br />
In the United States, one in four children grow up in families<br />
and communities that put their lifelong social success<br />
and physical health at risk because of adverse childhood<br />
experiences (ACEs). Exposure to ACEs, complex trauma,<br />
and toxic stress occurs in all communities, but increases<br />
significantly in low-income communities, including rural<br />
communities. ACEs are now established as the principal<br />
social determinant of health in the United States. The<br />
challenge is that this understanding of risk has not translated<br />
to scalable health care solutions. While ACEs help us<br />
understand the staggering nature of the risks that are dealt<br />
with in primary health care, understanding risk does not<br />
describe what can be done to address the problem. This<br />
session will review the impact of ACEs on health across<br />
the lifespan and facilitate a dialogue with participants on<br />
how community health centers can help advance general<br />
community education and capacity building to foster<br />
resiliency and mitigate the long-term health effects of<br />
exposure to ACEs.<br />
Learning Objectives:<br />
1. Describe how exposure to ACEs, complex trauma, and<br />
toxic stress impacts health across the lifespan.<br />
2. List examples of how community-based initiatives and<br />
public policy are being used to address ACEs.<br />
3. Discuss opportunities and strategies for community health<br />
centers to mitigate the impact of ACEs through a traumainformed<br />
primary care approach.<br />
Presenter: Chris Blodgett, Washington State University, Child<br />
and Family Research Unit<br />
inspire<br />
HOPE<br />
trust<br />
science<br />
relationships<br />
At Healthy Gen we appreciate the above and beyond health practitoners put in for their patients.<br />
We have great research-based resources to help you implement community-based health strategies<br />
to improve your patients’ health and well-being and decrease some of your own stress as well.<br />
Get in touch to learn more!<br />
www.healthygen.org<br />
26
SESSION 24<br />
Adaptive Leadership:<br />
Understanding the Changing<br />
Health <strong>Care</strong> Landscape and<br />
Identifying Leaders to Best Lead the<br />
Change<br />
Track: Leadership<br />
CEUs: 3 PHR<br />
In order for an organization to be effective and productive<br />
in this ever-changing health care environment, it must be<br />
continually identifying, developing and supporting new leaders.<br />
This session will combine presentation with interactive small<br />
group discussion in order to facilitate learning. Topics will<br />
include understanding what personality traits are conducive<br />
to effective leadership, how to identify those traits in your<br />
employees and, finally, how to provide support to the<br />
employee in the new leadership role within your health<br />
center. Further, the various institutions that contribute to the<br />
evolving health care landscape will be discussed, with particular<br />
attention on best practices for working with these entities in a<br />
productive way.<br />
Learning Objectives:<br />
1. Learn the "big" picture of how agencies, institutions,<br />
regulations and policies impact CHC operations and how<br />
to remain nibble in this ever changing landscape.<br />
2. Learn from two distinguished leaders in the field what<br />
leadership qualities it takes to oversee a health center,<br />
what they have learned and what skills are absolutely<br />
necessary.<br />
3. Learn how to identify and develop leaders within your own<br />
organization. Identify future leaders, what to do once you<br />
have identified Them and why it is important to develop<br />
them within the health center.<br />
Presenters: Ann Hogan, Ann Hogan Consulting,<br />
LLC; Rachel Gonzales-Hanson, Community Health<br />
Development, Inc.; Velma Hendershott, Inter<strong>Care</strong><br />
Community Health Network<br />
SESSION 25<br />
Understanding Risk Management<br />
Track: Operations<br />
Health care reform has triggered a plethora of alternative<br />
payment models (APMs) throughout the U.S., from incentives<br />
to shared-savings under an accountable care organization<br />
(ACO) to global capitation. This session examines<br />
payment reform from least risk to most risk under evolving<br />
reimbursement and care delivery models. Join Adele as she<br />
evaluates the pros and cons of emerging models from both<br />
the payer and provider perspective. Learn how a well-plotted<br />
journey and effective cultural change can lead to success in a<br />
risk-assumption payment era. Explore how data is being used<br />
for payment determination under various APMs and how to<br />
address priority opportunities for quality improvement and cost<br />
containment.<br />
Learning Objectives:<br />
1. Identify barriers to engaging providers (and patients) in an<br />
accountable care age.<br />
2. Evaluate a phased approach to bearing risk under advanced<br />
APMs.<br />
3. Assess the tools being used to evaluate patient populations<br />
for quality improvement and cost containment.<br />
Presenter: Adele Allison, DST Health Solutions, LLC<br />
27
SESSION 26<br />
Exploring Health <strong>Care</strong> Options<br />
for Nonprofits with More Than 50<br />
Employees<br />
Track: Operations<br />
CEUs: 1.5 PHR<br />
If your organization is — or soon will be — an applicable large<br />
employer (ALE), then you’re probably quite keenly aware of all of the<br />
ACA requirements around employer-sponsored health care. With<br />
these mandates comes the responsibility of nonprofit executive and<br />
board leadership teams to ensure that all requirements are met, while<br />
also providing high-quality affordable health care for employees.<br />
While on paper that may seem like an easy task, the reality is that it’s a<br />
complicated endeavor that requires much due diligence.<br />
Learning Objectives:<br />
1. Develop a timeline/checklist for exploring alternative health<br />
care options.<br />
2. Develop a guidelines/sample board presentation template to<br />
explain partial self insurance.<br />
3. Assess an organization's eligibility to partially self insure.<br />
Presenters: Danielle Ledford and David Sloves, Nonstop<br />
SESSION 27<br />
Data Data Everywhere: Developing<br />
a Winning IT Strategy for Your Health<br />
Center<br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
We are in a movement towards more data for decision making<br />
and over the last ten years there has been an abundance of<br />
changes in Practice Management, Electronic Health Records,<br />
Accounting Systems and Special Purpose systems. Those changes<br />
include choices in delivery systems such as owned and operated;<br />
hosted models; partnership systems; controlled networks and<br />
cloud based including what data you want to generate. This<br />
session shall do a brief overview of these systems, delivery<br />
methods and what data is now becoming important as well as<br />
where the industry is heading and how not be left behind.<br />
Learning Objectives:<br />
1. Understand the evolution of the delivery systems<br />
2. Able to identify the Pros and Cons of each type of delivery<br />
system<br />
3. Gain an understanding of the information available and<br />
where we are heading<br />
Presenter: Steven Weinman, FQHC Associates<br />
SESSION 28<br />
Simple Diagnostics for Revenue<br />
Cycle Health<br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
When a patient arrives for an appointment, the clinic staff<br />
performs a variety of simple diagnostics – checking pulse<br />
rate, temperature, weight, etc. From these simple tests, the<br />
clinician gains vital information that can lead to a successful<br />
course of treatment. The same is true with revenue cycle. In this<br />
presentation, participants will learn three simple yet critical metrics<br />
to begin to diagnose the health of their practice’s revenue cycle.<br />
Using case studies, participants will gain experience diagnosing<br />
revenue cycle issues, and learn how to choose successive<br />
diagnostic tests to further define and address problem areas.<br />
Learning Objectives:<br />
1. Learn how to calculate three simple diagnostic metrics<br />
2. Learn how to use those metrics to effectively diagnose<br />
common revenue cycle issues<br />
3. Identify additional metrics to more specifically diagnose<br />
issues and chart next steps<br />
Presenter: William Augustine, Asante Physician Partners<br />
28
Monday, May 16<br />
SESSION 29<br />
Upstream Grassroots Advocacy:<br />
Impacting Policy Change from a<br />
Community Level<br />
Track: Policy<br />
Advocacy, especially grassroots advocacy, is a critical factor<br />
for impacting change at a policy level. Establishing a culture<br />
of advocacy at the Community Health Center (CHC)<br />
level can empower CHCs to effectively engage in the<br />
policy-making process. This can be done through upstream<br />
advocacy and institutionalizing advocacy throughout<br />
operations. Participants in this session will learn about<br />
effective advocacy strategies and roles for leadership, in<br />
particular, at rural health centers. Learn about a statewide<br />
CHC civic engagement program and how to communicate<br />
the importance of advocacy, in particular, the role rural<br />
CHCs can and should play and action steps to establish<br />
a culture of advocacy to ensure success and ongoing<br />
engagement.<br />
Learning Objectives:<br />
1. Utilize the fundamentals of engaging leadership and<br />
CHCs in grassroots advocacy.<br />
2. Implement action steps to effectively communicate,<br />
engage and promote a culture of advocacy.<br />
3. Understand NACHC and rural advocacy program tools<br />
and how they can be used in your health center.<br />
Presenters: Amanda Pears Kelly, National Association of<br />
Community Health Centers; Rachel Gonzales-Hanson,<br />
Community Health Development, Inc.; Velma Hendershott,<br />
Inter<strong>Care</strong> Community Health Network<br />
SESSION 30<br />
Upending the Paradigm: Using<br />
Technology to Transform the<br />
Interface between <strong>Primary</strong> and<br />
Specialty <strong>Care</strong><br />
Track: Workforce/HR<br />
The session will describe a large, randomized trial of<br />
eConsults and review the core clinical and financial outcomes<br />
that resulted from this statewide implementation in a large<br />
FQHC in Connecticut. It will then review how the findings<br />
led to policy change at the state and federal level that<br />
have enabled the development of a new, flexible eConsult<br />
platform with mutli-state and multi-payer engagement.<br />
Project ECHO will also be discussed, providing relevant and<br />
beneficial examples from the field.<br />
Learning Objectives:<br />
1. Understand what eConsults are, how they fit into the larger<br />
telehealth field, and understand the results of a large trial in<br />
an FQHC from a clinical and financial perspective.<br />
2. Learn about novel telehealth solutions for supporting pain<br />
care in primary care.<br />
3. Learn how Project ECHO benefits a primary care practice.<br />
Presenters: Agi Erickson, Ianita Zlateva and Kevin Massey,<br />
Weitzman Institute<br />
SESSION 31<br />
Screening, Brief Intervention and<br />
Referral to Treatment (SBIRT)<br />
Track: Operations<br />
CEUs: 1.5 CDE, CME, CNE<br />
SBIRT isn’t just a new service added to an old system. The<br />
system itself must change to accommodate a new approach<br />
to providing substance use services. By changing how we<br />
understand, identify, and treat substance use problems,<br />
we can expand the continuum of care, more appropriately<br />
providing services to those who are at risk for psycho-social<br />
and health care problems related to their substance use<br />
choices, as well as to those who are substance dependent.<br />
SBIRT mirrors what the public health system has always<br />
done by seeking to identify potential problems via screening<br />
for them before they are acute or chronic (and become<br />
more expensive to treat). SBIRT incorporates several types<br />
of brief interventions by educating, increasing awareness,<br />
enhancing motivation to change and assisting in the change<br />
process.<br />
Learning Objectives:<br />
1. Identify SBIRT as a systems change initiative.<br />
2. Understand the benefits of addressing substance abuse with<br />
a public health approach.<br />
3. Describe the goals of conducting a brief negotiated interview<br />
Presenter: Rose Ness, Sound Integration for Behavioral<br />
Healthcare<br />
29
SESSION 32<br />
Quality and Efficiency<br />
Measurement in Health <strong>Care</strong><br />
Track: Quality<br />
CEUs:<br />
Health care reform is focused on delivery and payment<br />
transformation. Health IT plays a significant role in driving<br />
these changes. Five years into Meaningful Use and clinical<br />
automation, an abundance of structured information is being<br />
captured by providers. This data will drive new value-based<br />
payment models emerging in your market. Defining value<br />
requires payers to measuring provider quality and efficiency.<br />
Join Adele Allison for this session to learn how CMS derives<br />
measures, and the various types of quality and efficiency<br />
measures used by payers to determine the value of services<br />
delivered. This session will underscore the importance of<br />
consistent data capture during the clinical workflow and the<br />
various sources and uses of data produced by providers.<br />
Learning Objectives:<br />
1. Identify common categories of quality and efficiency<br />
measurement.<br />
2. Evaluate the use of quality and efficiency measures in<br />
determining value-based payment.<br />
3. Integrate best practices in structured data capture during<br />
the clinical workflow.<br />
Presenter: Adele Allison, DST Health Solutions, LLC<br />
SESSION 33<br />
Creating a Comprehensive Denial<br />
Management <strong>Program</strong><br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
Claims denials are an integral part of the revenue cycle<br />
function, as insurance companies are financially motivated<br />
to scrutinize and deny our claims as often as possible. This<br />
presentation will demonstrate how to create a comprehensive<br />
denial management program that strengthens claims and limits<br />
the occurrence of denials. Participants will identify and discuss<br />
the elements of a comprehensive denial management program<br />
including tracking, categorizing, educating, and resolving.<br />
Participants will also learn techniques to educate practitioners<br />
and staff on these issues, in order to gain buy-in at all levels<br />
across the practice.<br />
Learning Objectives:<br />
1. Identify key elements of a comprehensive denial<br />
management program.<br />
2. Learn tools to educate staff on claims denials and<br />
appropriate denial management procedures.<br />
3. Learn methods to track progress.<br />
Presenter: William Augustine, Asante Physician Partners<br />
SESSION 34<br />
Medicaid Expansion, Now What:<br />
Onward to Reform!<br />
Track: Policy<br />
Alaska and Washington recently celebrated the success of<br />
expanding their state Medicaid programs. Expanding this program<br />
enables individuals to have greater access to primary care,<br />
emergency services and prescriptions to manage their health.<br />
Though passing this measure is a great accomplishment, there are<br />
still sections of the program that need modification to enhance<br />
services and coverage. This session will provide a two-state<br />
perspective on Medicaid expansion efforts, specifically, the journey<br />
to reform. Participants will hear about Alaska’s current efforts on<br />
developing recommendations for reform and Washington will<br />
discuss the reform outcomes in their state program.<br />
Learning Objectives:<br />
1. Understand Medicaid Expansion reform efforts in<br />
Washington and Alaska.<br />
2. Learn strategies to gain consensus on developing<br />
recommendations for reform.<br />
3. Identify specific program and service reforms made to<br />
Washington’s Medicaid program.<br />
Presenters: Preston Cody, Washington Healthcare Authority;<br />
Monique Martin, Alaska DHSS<br />
SESSION 35<br />
Lessons from Alaska Health<br />
Workforce Coalition<br />
Track: Workforce/HR<br />
CEUs: 1.5 PHR<br />
The Coalition brings together health care industry leaders with<br />
government policymakers to share the benefits of working as<br />
a collaborative to develop and implement statewide health<br />
workforce strategies. The Action Agenda, Scorecard and<br />
Health Workforce Profile survey tool will be shared, along<br />
with strategies for engaging multiple sectors in planning and<br />
implementation. An update will be provided on the industry<br />
sector crosswalk (Health, Mining, Oil & Gas, Fishing/Seafood/<br />
30
Maritime) developed to assist with economical and efficient<br />
pathways to prepare Alaskans for occupations within the state.<br />
Learning Objectives:<br />
1. Participants will learn strategies to bring leaders and staff<br />
together to create sustainable change and impact planning<br />
for the health care workforce.<br />
2. Participants will gain insight into the benefits of statewide<br />
efforts in industry-driven sector strategies and workforce<br />
development plans.<br />
3. Participants will be provided data and information from the<br />
Alaska Health Workforce Profile survey.<br />
Presenters: Gloria Burnett, University of Alaska Anchorage;<br />
Nancy Merriman, Alaska <strong>Primary</strong> <strong>Care</strong> Association; Dan Robinson,<br />
Alaska Department of Labor and Workforce Development<br />
From deciding which model of integration to pursue, to<br />
strategic planning, workforce development, training of<br />
providers and clinicians, workflow adjustments, sustaining<br />
it financially, the implementation impacts every area of<br />
your health center. Countless efforts around the country to<br />
integrate care in hundreds of clinics have started and stalled<br />
due to poor planning, a sense of feeling overwhelmed,<br />
apathy, and lack of buy-in from providers and stakeholders.<br />
Hear from Cherokee Health Systems and its nearly 40<br />
years of experience in integrated care, and Anchorage<br />
Neighborhood Health Center on its current implementation<br />
process. You will hear both national and local perspectives<br />
on the operational steps to implement integrated care that<br />
you can use in your clinic.<br />
Learning Objectives:<br />
1. Identify at least three points that differentiate the colocation<br />
of mental health services from true integrated care.<br />
2. State at least three key points to consider in terms<br />
of implementing an integrated practice model in the<br />
organization’s strategic plan.<br />
3. Describe the preliminary plan for next steps to begin the<br />
process at your organization.<br />
Presenters: Bob Franko, Joel Hornberger and Dennis<br />
Freeman, Cherokee Health Systems; Jenny Love, Anchorage<br />
Neighborhood Health Center<br />
SESSION 37A<br />
Quality Improvement: An Approach<br />
from the Field<br />
Track: Quality<br />
Attendees will be walked through one approach to Quality<br />
Improvement (QI) as presenters from the Alaska <strong>Primary</strong> <strong>Care</strong><br />
Association (APCA) share insights about their work with QI.In<br />
addition, representatives from several of the organizations the<br />
APCA has worked with on QI will be present and will share<br />
how this QI approach has impacted them and their respective<br />
organizations.<br />
SESSION 36<br />
Implementing a <strong>Primary</strong> Behavioral<br />
Health Integrated <strong>Care</strong> Practice<br />
Track: Operations<br />
CEUs: 3 CDE, CME, CNE<br />
The implementation of a primary behavioral health<br />
integrated care practice is full of many twists and turns.<br />
Learning Objectives:<br />
1. Identify a variety of Quality Improvement tools.<br />
2. Identify one Quality Improvement tool you can use at your<br />
organization by "next Tuesday.”<br />
3. Understand how the use of Quality Improvement processes<br />
can help an organization focus on improvement.<br />
Presenters: Patty Linduska and Tara Ferguson, Alaska <strong>Primary</strong><br />
<strong>Care</strong> Association<br />
31
SESSION 37B<br />
Quality Improvement: Examples<br />
from the Field<br />
Track: Quality<br />
Attendees will be walked through one approach to Quality<br />
Improvement (QI) as presenters from the Alaska <strong>Primary</strong> <strong>Care</strong><br />
Association (APCA) share insights about their work with QI.<br />
In addition, representatives from several of the organizations<br />
the APCA has worked with on QI will be present and will share<br />
how this QI approach has impacted them and their respective<br />
organizations.<br />
Learning Objectives:<br />
1. Identify a variety of Quality Improvement tools.<br />
2. Identify one Quality Improvement tool you can use at your<br />
organization by "next Tuesday.”<br />
3. Understand how the use of Quality Improvement processes<br />
can help an organization focus on improvement.<br />
Presenters: Tara Ferguson and Patty Linduska, Alaska <strong>Primary</strong><br />
<strong>Care</strong> Association; Charles Ashou and Krista Collins, Oregon<br />
<strong>Primary</strong> <strong>Care</strong> Association<br />
SESSION 38<br />
Actionable Analytics — Improving<br />
Revenue Cycle Outcomes<br />
Track: Fiscal<br />
CEUs: 3 CPE<br />
Finding reliable and relevant data to measure revenue cycle<br />
and practice performance can be difficult. Therefore, having<br />
the proper comparable data can be extremely meaningful and<br />
insightful. We will discuss how using a robust analytic tool with<br />
proven payer claim data can provide actionable information<br />
for medical groups to analyze and benchmark critical revenue<br />
cycle performance, monitor ICD-10 outcomes and improve<br />
practice profitability.<br />
Learning Objectives:<br />
1. Use claims data for improving practice profitability.<br />
2. Understand how Titan can provide relevant and reliable<br />
benchmark data.<br />
3. Understand how monitoring claims data allows providers to<br />
identify the impacts of ICD.<br />
Presenters: Anthony Werner and Kyla Delgado,<br />
CliftonLarsonAllen LLP<br />
SESSION 39<br />
Road Map to Payment Reform: Key<br />
Take-Aways for PCAs and Health<br />
Centers<br />
Track: Policy<br />
National health policy discussions are increasingly focused<br />
on health service delivery and payment reform to support<br />
the Triple Aim, but there is no one “right” way for health<br />
centers and PCAs to engage in payment reform. The<br />
experience of health centers and PCAs in other states<br />
provides important insight into key steps to be taken and<br />
challenges to anticipate.<br />
This interactive session will draw on interviews JSI has<br />
conducted with PCAs, their key partners, and state agency<br />
personnel under a NACHC project to identify a Road Map<br />
for Payment reform. The session will highlight important<br />
junctures on the payment reform highway, including:<br />
building understanding and consensus among health centers;<br />
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32
Tuesday, May 17<br />
key barriers and important facilitators of health center<br />
involvement in state-level reform; assessing payment reform<br />
alternatives; identifying and engaging key partners; important<br />
steps in policy formulation; and critical steps in the process.<br />
Learning Objectives:<br />
1. Identify three important process considerations for PCAs<br />
and Health Centers interested in pursuing payment<br />
reform.<br />
2. Identify two common barriers faced by health centers<br />
and PCAs as they pursue payment reform efforts at the<br />
state level.<br />
3. Identify two steps you plan to take to advance health<br />
center payment reform efforts within your state.<br />
Presenters: Stacey Moody, JSI; Kersten Burns Lausch,<br />
National Association of Community Health Centers<br />
SESSION 40<br />
Alaska’s SHARP <strong>Program</strong>: Tips<br />
for Running a Successful Loan<br />
Repayment & Direct Incentive<br />
<strong>Program</strong><br />
Track: Workforce/HR<br />
CEUs: 1.5 PHR<br />
SESSION 41<br />
Human Resources for Health<br />
Centers with No Dedicated Human<br />
Resources Staff<br />
Track: HR<br />
CEUs: 1.5 PHR<br />
This session will focus on three areas of human resource<br />
responsibility within a Community Health Center. Many health<br />
centers don’t have a dedicated person to perform these functions.<br />
We will focus on those responsibilities that need to be taken care<br />
of, regardless of the size of health center, and ways to get them<br />
accomplished.<br />
Learning Objectives:<br />
1. Develop employment policies and procedures tailored to<br />
your CHC.<br />
2. Learn how to staff your CHC.<br />
3. Develop appropriate employee compensation and benefit<br />
plans.<br />
Presenter: Ann Hogan, Ann Hogan Consulting, LLC<br />
This session will explore Alaska’s innovative SHARP loan<br />
repayment and direct incentive program. The main drivers of<br />
problems in clinician recruitment, retention and distribution will<br />
be discussed, including economic, geographic, occupational,<br />
employer and system factors. <strong>Program</strong> data and other related<br />
results will be presented. Key program attributes and lessons<br />
learned will be discussed, with the aim that participants will<br />
be able to relate this knowledge to their home states and<br />
organizations.<br />
Learning Objectives:<br />
1. Briefly describe the history and main attributes of Alaska's<br />
SHARP <strong>Program</strong>.<br />
2. Describe the main factors that drive problems in clinician<br />
recruitment, retention and adequate distribution.<br />
3. Describe SHARPs main lessons learned, and do an exercise<br />
that applies these lessons.<br />
Presenter: Robert Sewell, PhD, Section of Health Planning<br />
& Systems Development, Division of Public Health, Alaska<br />
DHSS<br />
33
SESSION 42<br />
Amazing Technology Innovations<br />
Track: Operations<br />
UPCOMING TRAININGS<br />
NWRPCA is pleased to announce two new<br />
trainings in Washington and Idaho that will<br />
take your CHC to the next level of delivering<br />
quality health care!<br />
MANAGEMENT TRAINING<br />
JULY 18–19, <strong>2016</strong> IN YAKIMA, WA<br />
Register here:<br />
www.nwrpca.org/event/SBRYakima<br />
BEHAVIORAL HEALTH<br />
INTEGRATION TRAINING<br />
AUGUST 8–9, <strong>2016</strong> IN BOISE, IDAHO<br />
Register here:<br />
www.nwrpca.org/event/SBRBoise<strong>2016</strong><br />
Technology is on the forefront of innovation. According to<br />
Moore’s Law, computer processing speed doubles every 18<br />
months. When you think about the technical changes even<br />
in the last 10–15 years — Twitter, Facebook, smartphones,<br />
Fitbits — it becomes hard to imagine where the future will<br />
take us in health care over the next few decades. Will we have<br />
individualized digital copies of our genome for personalized<br />
medical therapies; will there be sensors that can detect<br />
medication compliance? Many believe technology is on the<br />
verge of creating the cost inflection point sought under health<br />
care reform. Join Adele Allison as she explores the world of<br />
health care technologies and advances from third-generation<br />
electronic health records to 3D printing to nanomedicine.<br />
Investigate Gartner Group’s predictions about the evolution<br />
of digital business. Designed to stimulate the imagination, this<br />
session will provide ideas for the use of current technology such<br />
as telemedicine, as well as introduce mobile apps that can help<br />
your patients.<br />
Learning Objectives:<br />
1. Explain and assess technology advances according to<br />
Moore’s Law and Gartner’s Hype Cycle.<br />
2. Study future roadmaps for established technologies such<br />
as EHRs and mobile health care apps.<br />
3. Explore imaginative new ideas in health care technical<br />
developments.<br />
Presenter: Adele Allison, DST Health Solutions, LLC<br />
SESSION 43<br />
Staffing of the Revenue Cycle<br />
Management (RCM) Team and<br />
Goal Setting<br />
Track: Fiscal<br />
CEU’s: 1.5 CPE<br />
How efficiently does your RCM team perform? In today’s<br />
revenue cycle world, it is hard to determine where to begin to<br />
improve the process. One of the first steps is to identify staff to<br />
handle the processes in the revenue cycle. From charge entry<br />
to claims follow-up, to identifying and benchmarking, team<br />
performance is crucial. This session will examine the numbers,<br />
such as production numbers and activities performed centrally<br />
vs. clinic location. We will also cover what we have learned six<br />
months into ICD-10.<br />
Learning Objectives:<br />
1. Identify key characteristics of the right people for your<br />
revenue cycle management team.<br />
2. Align your staff with the processes in your revenue cycle.<br />
3. Define critical processes to improve and boost efficiency<br />
Presenter: Gervean Williams, NACHC<br />
SESSION 44<br />
The Importance of Resolving<br />
Employee Conflict within Your<br />
Organization<br />
Track: HR<br />
CEUs: 1.5 PHR<br />
When two or more individuals work together there is always<br />
opportunity for conflict. Conflict can be beneficial to an<br />
organization if it is managed well, but if it is ignored it can be<br />
very detrimental. There are very few people who like to deal<br />
with conflict, but it is going to happen and leaders within the<br />
organization need to identify it, attempt to resolve it and take<br />
steps to minimize the likelihood of it occurring again.<br />
Learning Objectives:<br />
1. Understand the ramifications of conflict between employees<br />
within your organization.<br />
2. Develop strategies to resolve the conflict between<br />
employees.<br />
3. Establish parameters of behavior as the employees begin to<br />
move forward after the conflict.<br />
Presenter: Ann Hogan, Ann Hogan Consulting, LLC<br />
34
SESSION 45<br />
Health <strong>Care</strong> Law in <strong>2016</strong>: What Do<br />
You Need to Know?<br />
Track: Operations<br />
This session will provide an overview of recent legal<br />
developments affecting health care providers, with a focus on<br />
those issues that affect Community Health Centers. Topics<br />
will include health information exchanges, breach response<br />
and notification, Medicaid expansion and the Affordable<br />
<strong>Care</strong> Act. Following the presentation, attendees will have<br />
the opportunity to ask questions about legal issues they are<br />
currently facing in their own health centers.<br />
Learning Objectives:<br />
1. Learn what changes may be necessary to policies and<br />
procedures when joining a health information exchange.<br />
2. Gain tools to analyze and address breaches of protected<br />
health information.<br />
3. Learn about the benefits and drawbacks of Medicaid<br />
expansion and how it may affect providers.<br />
Presenter: Carolyn Heyman-Layne, Sedor Wendlandt Evans<br />
& Filippi, LLC<br />
SESSION 46<br />
Overview of 340B <strong>Program</strong> “Mega-<br />
Guidance” and the Impact<br />
Track: Fiscal<br />
CEUs: 1.5 CPE<br />
The 340B <strong>Program</strong> has become an important source of<br />
revenue for many Federally Qualified Health Centers. Many<br />
fear that without 340B their programs will not survive. With<br />
a draft Mega Guidance under consideration by HRSA and<br />
new CMS rules governing Medicaid reimbursement, 340B is<br />
going to change. The extent to which this will affect FQHCs<br />
is currently a matter of speculation. Meanwhile, in order to<br />
understand where this crucial program is likely headed, it is<br />
important to know where we are now, and how we got here.<br />
Learning Objectives:<br />
1. Understand basic 340B history and current regulations.<br />
2. Identify potential areas of non-compliance.<br />
3. List necessary steps for implementing and maintaining a<br />
compliant program.<br />
Presenter: Steven Weinman, FQHC Associates<br />
Alaska Native Health Board is proud to support the health centers of HRSA<br />
Region X and their regional PCA, Northwest Regional <strong>Primary</strong> <strong>Care</strong> Association.<br />
Members of the Alaska Native Health Board:<br />
Alaska Native Tribal Health Consortium<br />
Aleutian Pribilof Islands Association<br />
Arctic Slope Native Association<br />
Bristol Bay Area Health Corporation<br />
Chugachmiut<br />
Copper River Native Association<br />
Council of Athabascan Tribal Governments<br />
Eastern Aleutian Tribes<br />
Karluk IRA Tribal Council<br />
Kenaitze Indian Tribe<br />
Ketchikan Indian Community<br />
Kodiak Area Native Association<br />
Maniilaq Association<br />
Metlakatla Indian Community<br />
Sanford Tribal Consortium<br />
Native Village of Eklutna<br />
Native Village of Eyak<br />
Native Village of Tyonek<br />
Ninilchik Traditional Council<br />
Norton Sound Health Corporation<br />
Seldovia Village Tribe<br />
Southcentral Foundation<br />
SouthEast Alaska Regional Health Consortium<br />
Tanana Chiefs <strong>Conference</strong><br />
Valdez Native Tribe<br />
Yukon Kuskokwim Health Corporation<br />
It is our privilege to sponsor the Health Equity and Rural Health sessions<br />
as well as the Networking Reception.<br />
35
MARRIOT<br />
ANCHORAGE, ALASKA<br />
WIRELESS ACCESS<br />
Network Name: Marriott <strong>Conference</strong><br />
Access Code: NWRPCA<strong>2016</strong><br />
(Open a web page, and then enter<br />
the password.)<br />
DENALI<br />
FAIRBANKS ANCHORAGE HAINES<br />
KENAI<br />
JUNEAU<br />
ELEVATORS<br />
KODIAK<br />
BOARDROOM<br />
BALLROOM FOYER<br />
(EXPO HALL)<br />
STAIRS<br />
RESTROOMS<br />
VALDEZ<br />
SKAGWAY<br />
Find us on social media:<br />
in<br />
@NWRPCA │ #spcc16<br />
Northwest Regional<br />
<strong>Primary</strong> <strong>Care</strong> Association<br />
www.NWRPCA.org
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