BWWB_SPRING16Newsletter

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WATER WORKS FOR THE COMMUNITY H2O Foundation kicks-off annual campaign In an effort to reach out into the community and help customers, the Birmingham Water Works (BWW) has kicked off its annual Employee Payroll Deduction Campaign for 2016 - 2017. The BWW is asking each employee to make a payroll deduction, or a onetime donation, to the Help 2 Others (H2O) Foundation for a worthy cause. CUSTOMER RELATIONSHIP AND BILLING ON THE RIGHT TRACK SAP Phase 2 update "No matter how big or little you give it will tremendously help our customers as they continue to let us be their water providers,” said H2O Foundation Coordinator Joyce Jordan. The campaign began on June 6 and will continue through June 17. The H2O Foundation was established in 2003 to assist customers with paying their water bills, as well as plumbing repair costs. 2 - Board of Directors Ronald A. Mims Chairman/President Kevin B. McKie, Esq. First Vice-Chairman/ First Vice President Ann D. Florie Second Vice-Chairman/ Second Vice President Dr. George Munchus Secretary-Treasurer Sherry W. Lewis Assistant Secretary-Treasurer Executive Staff Mac Underwood General Manager Darryl R. Jones, P.E. Assistant General Manager Operations and Technical Services T.M. “Sonny” Jones IV, P.E. Assistant General Manager Engineering and Maintenance Michael Johnson, CPA Assistant General Manager Finance and Administration Dorian Kendrick, Lewis & Company Editor BreAndrea Rudolph, Lewis & Company Creative Director The Birmingham Water Works (BWW) has decided to move forward with its Realization Phase of the Customer Relationship and Billing (CR&B) project. The purpose of the Realization Phase is to build and test the complete business and system environment, develop training materials and end-user documentation, in addition to obtaining business sign-offs. The graph above depicts the BWW's movement along the roadmap as progress is being made through the Realization Phase, approaching final prep. "The entire BWW Team is working very hard to meet the various deadlines in conjunction with daily responsibilities,” said Business Systems/Transformation Manager Barry Williams. "BWW will continue to have great representation from all departments,” said Williams. As the team moves closer to Go-Live, like with all projects, higher stress levels are anticipated. Therefore, thank you everyone in advance for your patience and understanding. “We look forward with great anticipation and excitement as work on the CR&B project continues,” said Williams. 2
DRINKING WATER WEEK 2016 Customers learn the value of water - Willie Waterdrop greeting customers in the Call Center. In an effort to draw awareness to drinking water and healthy living, the Birmingham Water Works (BWW) joined forces with the American Water Works Association (AWWA) to campaign Drinking Water Week (DWW). For more than 35 years the AWWA and its members have celebrated DWW – a time where both water professionals and the communities they serve join together in recognizing the vital role water plays in our daily lives. "Celebrating Drinking Water Week is an easy way to educate the public, connect Students gather to create slime during the school program’s award ceremony held at Regions Field. with the community and promote employee morale,” said Executive Assistant Anitra Hendrix. "Too often, water utilities receive publicity only when something bad happens - a water main breaks in the middle of rush hour or you have to raise your rates, again. Drinking Water Week celebrations allow an opportunity for positive communication." Throughout the week customers participated in the BWW’s Fruit Infusion Challenge, where they posted selfies drinking water and fruit-infused recipes to Facebook. DWW also served as the perfect time to educate children about their water supply in an atmosphere of fun. With this in mind, the BWW closed the week with its annual community outreach program - Learning the Wonderful Works of Water Award Ceremony. Students from Gardendale, Lipscomb and C.J. Donald Elementary Schools shared what they learned and love about water during the poster contest award ceremony held at Regions Field. Students learned how the BWW provides clean, safe drinking water for the public. 2 Practice Safety Daily Safety isn’t just about preventing falls and slips, or labeling hazardous materials. The core objective of safety is to protect a company’s most valuable resource: its employees. “My goal is to ensure that employees arrive home safely just like they left – uninjured,” said Cortez Tolbert, <strong>BWWB</strong> Safety Officer. “Safety First on our t-shirt sleeves promotes safety awareness and sends the message to employees and the public that Birmingham Water Works is serious about safety.” When employees have to deal with situations – coworkers being injured – they become distracted.Distractions lead to a loss in productivity and poor work quality. Too often these distractions lead to other workplace accidents, said Tolbert. Workers thrive, however, in safe, healthy environments and that is the ultimate goal of the <strong>BWWB</strong>’s safety program. “We’re serious about safety and have no problem wearing our feelings on our sleeve,” said Tolbert. 3
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