DF A5 Booklet 'A Complete Service' standalone FINAL Single Pages No Crops PR

A service you can trust

A service you can trust 

TIME AFTER TIME 

Buying or selling a house is for most of us the single largest financial 

transaction we make in our lives. 

We can find ourselves talking about tens or even hundreds of thousands of 

pounds. 

And that’s not the half of it. 

Because buying and selling a house is not just a financial consideration, it’s an 

emotional one too and we know what an effect a move has on every aspect of 

our client’s lives. 

After all, it’s not just bricks and mortar, it’s homes - people’s homes. 

That’s why at Debbie Fortune Estate Agents we strive to do all we can to take 

the stress out of buying and selling and get the very best results for all our 

clients and customers. 

Our two country offices in Wrington and Chew Magna benefit from a 

senior management team with over 70 years combined, local, estate agency 

experience, and we all have a deserved reputation for the highest of 

customer service, demonstrating a level of local knowledge that simply 

cannot be challenged. 

That’s why our customer questionnaire analysis tells us that over 60% of our 

business comes from previous clients or recommendation, over 90% of those 

clients would recommend us to their friends and 100% judge our service to be 

excellent (76%) or good (24%). 

We are all utterly dedicated to simply doing the best job we possibly can and 

our philosophy is... 

Nothing is too much trouble - put us to the test!

Selling your home? ...our promise to you 

All of our team, whatever their roles in our company, aim to make the 

experience of moving as smooth as possible, so we promise to treat all our 

clients and buyers as people not statistics, and do so in a courteous, friendly 

and professional manner. This is our pledge. 

• Showing a potential buyer your home is a specific skill, so we like to 

accompany all viewings. We know the best way to conduct a viewing, when 

to talk, when to listen, how to overcome objections and how to sell your 

home’s key features 

• We will guarantee you feedback after each and every viewing 

• Our sales team will visit each and every property as soon as it comes onto the 

market, and often before. That way we ALL meet you, see your home and 

know what we are talking about from day one 

• Your own personal and dedicated team member will keep in contact with you, 

at least once a fortnight and you will have a written report once a month 

• We will carry out regular advertising reviews including content and 

photography 

• We will regularly review your property details including asking price, 

photography and brochures 

• We will continuously advertise your property until it is sold 

• We will only recommend acceptance of an offer when we have verified your 

potential buyers and checked their finances and chain from start to finish 

• We will chase all solicitors and agents throughout your chain during the 

period from ‘under offer’ to exchange and on to completion and keep you 

regularly updated right up to moving day 

We are proud members of ‘The Guild of Professional Estate Agents’ and 

the‘Ombudsman Scheme for Estate Agents.’ We adhere strictly to their 

codes of practice and constantly endeavour to raise standards in our 

industry whilst providing exceptional service to clients and customers

Selling your home? ...what’s it worth? 

So much for our promise, but what do we actually do at Debbie Fortune 

Estate Agents? 

Firstly, we provide you with a market appraisal - our opinion of the likely 

selling price and the price we need to quote to get this or above - and this is a 

combination of art and science. 

The science comes from quantifiable factors like the square footage, the 

condition of the property, local comparable properties, market conditions and 

financial forecasts. We draw on our years of experience and combine this 

with quantifiable statistical information which we can provide to prove the 

accuracy of our advice. 

The art bit is much harder. 

Your house may be utterly unique with a great view, so the science goes out 

of the window and the art takes over; after all, what‘s a view worth? For some 

buyers it will be priceless. 

That’s where we again call on our expertise. We want to get it right. 

We will never over value your home simply to win your business or under 

value it to get a quick sale. Our job is to advise you honestly and professionally 

and get you as much for your home as we possibly can and in the timescale 

that suits you.

We offer a face to face service 

service and personal attention 

property sales the Chew Valley 

Somerset 


a service that is friendly 

totally independent agent 

the Yeo Valley 

the Mendips 


lettings and management 

auctions 

Adding value to your home 

We want you to sell your home for the best possible price, that’s why we are 

here to help you present it to the market in the best possible light, and that’s 

why we offer a free house doctor service, with lots of tips that will help 

you sell. From a simple decluttering to more radical action, like decoration or 

rearranging furniture. Full colour professionally printed brochures come next. 

These cover everything a buyer needs including a personal ‘why I bought 

my home’ quote from you, floor plans and extensive photography, whilst at 

the same time, emphasising the lifestyle aspects of your home like schools, 

transport links, the locality, shopping, social and recreational facilities. 

Then there’s our extensive marketing package that includes representation 

of our property portfolio in our Guild of Professional Estate Agents London 

Office in Park Lane, plus extensive local and regional press advertising and 

representation on all the major property portals, plus our own much admired 

and easy to use website www.debbiefortune.co.uk This, together with our 

distinctive Debbie Fortune Estate Agent’s for sale board effectively gives us 24 

hour marketing coverage for your home. 

If national advertising and professional photography are appropriate for 

your property then we can organise this. If your home has an historic past or 

a story to tell we write this into your sales particulars. This makes it stand out 

from the crowd, and wherever we can we use our local and national media 

contacts to provide us feature editorial comment about your home. All of this 

is designed to attract as many buyers as possible, making sure you get the 

best possible price for your home when you sell. 

Finally, do you remember when estate agents showed people round houses? 

Well so do we. And we still do. As so many of us have hectic workloads 

and busy family lives, we can even launch your home at an ‘Open House’ 

viewing event, arranging viewings by appointment in one session, this 

concentrates the initial interest and can result in multiple offers. 

This means that you can get on with your life whilst we get on with 

selling your home. 


mortgages 


personal and professional 


We offer a face to face service


Lettings and management 

Landlords - letting your property with Debbie Fortune Estate Agents could 

not be easier. You may be a part time landlord with only a couple of properties 

to rent out or you may have an extensive portfolio. Whatever your needs we 

offer a complete range of services from ‘introductory let only’ where we 

find you the right tenant and then leave the rest to you, to a ‘fully managed 

approach‘ where we look after the whole thing for you - you simply hand us 

the keys and walk away. 

Or a combination of the two. 

Our services also include a health check of your property portfolio, covering 

• Review of your existing rental contracts - are they as watertight as they 

should be? 

• Review of your current rental yields - are you getting the correct rent or 

should you be asking more? 

• Review of all your documentation and certification by our company lawyers - 

have they kept up with the constant changes in legislation? 

• Are you within the law? 

• Our documentation is continually reviewed by our company lawyers to 

ensure that we comply with ever changing legislation 

• Any rental contracts that are out of the ordinary will be reviewed, usually free 

of charge, by our company lawyers 

We know the area inside out, know how to attract the right tenants to your 

property, and provide a full credit checking and tenancy deposit service. We 

can also help you with removals and storage, energy performance certificates, 

safety certificates, inventories, maintenance, utilities, insurance (including rental 

guarantee insurance), income reports for tax returns and all the paperwork 

associated with letting a property. 



Somerset 





the Mendips 



auctions 


mortgages 





Auctions 

Debbie Fortune Estate Agents, working together with other local independent 

agents hold regional collective auctions on a regular basis. 

SO WHAT IS THE BEST SORT OF PROPERTY TO TAKE TO AUCTION? 

• Properties with potential, to renovate, repossessions, development 

possibilities, barns to convert, probate sales, forced sales, land, building plots 

plus properties that need to be sold quickly or in a transparent manner 

WHAT ARE THE ADVANTAGES OF SELLING BY AUCTION? 

• Certainty - it is the buyer’s responsibility to carry out all legal checks, searches 

and surveys before they purchase at auction. As contracts are exchanged on 

the night properties are therefore not sold ‘subject to contract’ in the same 

way as happens via a traditional estate agency sale method 

• The successful bidder is legally obliged to complete the sale once the 

gavel falls 

• Good marketing exposure - a collective auction always generates huge 

interest 

• Good sale price - with a set guide price and a sensible reserve a suitable 

auction property should be able to achieve the best possible market price 

• Speed - completion usually takes place 20 working days after the auction

Mortgages 

So you’ve seen your dream home, now how do you pay for it? 

Well, sadly, if you’ve left it until now to sort out your finances it really is much 

too late. 

It is crucial that you get sound and independent mortgage advice before 

you start looking. 

In the same way that you need to know what your home is worth, if you are 

selling before you can buy, you also need to know what you can borrow. 

That’s where we come in. We pride ourselves in professional, friendly and 

expert mortgage advice and our in-house mortgage advisor will guide you 

through the minefield of rates and special offers and find the product that is 

tailored particularly to your needs, without the hard sell normally associated 

with the mortgage industry. That way you can offer on a property in the 

knowledge that you CAN afford it and not waste your time or mislead the 

agent you wish to purchase through. 

You can even use our mortgage service if you have found your new home 

through another agent, we don’t mind, we’re here to help in any way we can. 

Any good agent will ask you how you will fund your purchase when you first 

register with them and will certainly ask for documentary proof of your 

ability to purchase when you make an offer ...so the mantra is ‘be prepared’.

New homes and land 

Our new homes and land department is an expert in the sale of development 

land, with successes ranging from the sale of a single and individual building 

plot, to a site for multiple dwellings. 

Our services include advice on development prospects and values - so if you feel 

your property has potential we are the agent to talk to. 

We help with architects, planning consultants and specialist reports and provide 

a comprehensive service, but that’s just half the story, we are also regional 

experts in selling new homes. 

We work closely with builders and developers both large and small, finding 

them land to develop and selling their finished homes for them. 

From a single bespoke dwelling, to larger sites of multiple homes, our clients 

range from smaller building contractors to larger developers and national firms. 

We sell and advise on everything, from apartments to houses and bungalows, 

from conversions to purpose built retirement developments. 

We like to be involved from the earliest possible planning stage so our experts 

can advise on everything from the best layout and orientation of the home, 

taking into account plot size, aspect and outlook, to the smaller details like 

kitchens, bathrooms and decor. 

Our full marketing package can be tailored to the needs of our clients, 

whatever size their development and includes brochures, site plans, site boards, 

advertising and the planning and staffing of show homes. 

A truly comprehensive new homes service from start to finish. 




Somerset 



tally independent agent 


the Mendips 



auctions 


mortgages 





Supporting our Community 

Without the loyalty of our local community we would never have expanded 

and been as successful as we are, so quickly. 

We will always be grateful for all the support from our clients, business 

colleagues and friends, many of whom have gone out of their way to 

recommend us and have helped grow our business and create 

employment opportunities for local people, including yearly apprenticeships 

through the National Apprenticeships Service. 

To say a big thank you we have ring fenced a percentage of our income to 

support our local community and raise money for charity ...so how do we do this? 

We raise money for local schools, clubs and societies by organizing 

competitions and donating prizes, we support local events like agricultural 

shows, classic car runs, the National Gardens scheme, fetes and fun runs, and 

we sponsor sports kits for rugby, cricket and football teams. 

As well as these, every year we also nominate a charity of the year, usually 

a locally based worthy cause and we fund raise for this throughout the year 

with raffle events, cake sales and sponsored events, like skydives and half 

marathons. We are all very proud to say that since 2009 we estimate that we 

have raised over £70,000 for charity in our area.

How do we help the environment? 

Any responsible business needs to do their bit to save energy, so, at both our 

offices we have adopted a policy to minimise our impact on the environment 

and develop a ‘green’ corporate ethos. 

• We recycle everything, including all paper, card, glass, card and plastic 

• We re - use paper by creating rough pads for office use 

• We print on both sides in all documentation 

• We default all our printing to black and white 

• We walk to viewing and valuation appointments where we can 

• We use our economical company cars when we can’t walk 

• We never print emails, but save them to computer folders 

• We email most of our documentation including contracts, forms, sales 

particulars and letters 

• We have insulated both of our offices to the highest standard 

• We purchase all office supplies locally 

• We always use local businesses for services and maintenance 

• We always recommend local businesses to all our clients and customers 

• We employ staff who live locally 

• We hate plastic bags so we print our own sustainable bags for life and we 

give away them away! 

All of these initiatives make a small contribution to the health of our 

environment, to make sure that we run our business in an ethical and 

responsible manner.


Thank you... 

for taking the time to read this and we genuinely hope you have found 

it helpful. 

Our success speaks for itself with a huge proportion of our growth 

since 2009 coming from personal and professional recommendation. 

In fact, we like to say that the best compliment that anyone can pay us 

is to recommend us to a friend, their family or a colleague. 

So call in and see us for a coffee, give us a call for a chat or simply drop 

us an email. You can always be sure of a warm welcome and always 

with a smile. 



Somerset 




Wrington Office 

The Clock House 

High Street 

Wrington 

BS40 5QA 


the Mendips 



auctions 


mortgages 





Chew Magna Office 

9 South Parade 

Chew Magna 

BS40 8SH 

01934 862370 

salesadmin@debbiefortune.co.uk 

www.debbiefortune.co.uk 

01275 333888 

chewsales@debbiefortune.co.uk 

www.debbiefortune.co.uk 

Debbie Fortune Estate Agents is a trading name of Yeoward Limited. 

Company No. 6651852 Registered office: Acre House, 11/15 William Road, London NW1 3ER

DF A5 Booklet 'A Complete Service' standalone FINAL Single Pages No Crops PR

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