2015/16
uFvS3034TBY
uFvS3034TBY
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Patient-Centred Care in<br />
<strong>2015</strong>/<strong>16</strong><br />
91.7%<br />
of our patients<br />
with complex care<br />
needs received their<br />
first personal support<br />
worker (PSW) visit within five days<br />
after their assessment. *<br />
5 Days<br />
95.6%<br />
of all patients<br />
received nursing<br />
care through<br />
home visits<br />
or clinics, within five days after<br />
their assessment. *<br />
84%<br />
of all our patients<br />
discharged from<br />
hospital were not readmitted<br />
within the first 30 days<br />
(excluding planned admissions). **<br />
96.2%<br />
of all our<br />
patients<br />
discharged from hospital did not<br />
visit the emergency department<br />
within the first 30 days. **<br />
Cared for<br />
48,000<br />
patients, including 13%<br />
more patients with complex<br />
care needs than in 2014/15.<br />
6<br />
95%<br />
of patients said<br />
they would<br />
recommend the Mississauga<br />
Halton CCAC to their family<br />
and friends. ***<br />
Notes:<br />
* Internal data, based on<br />
Ministry of Health and Long-term<br />
Care indicators, average for April 1,<br />
<strong>2015</strong> to March 31, 20<strong>16</strong> (Q1 - Q4<br />
<strong>2015</strong>/<strong>16</strong>).<br />
** Available hospital statistics, average for<br />
July 1, 2014 to June 30, <strong>2015</strong> (Q2 - Q4<br />
2014/15 & Q1 <strong>2015</strong>/<strong>16</strong>).<br />
*** Based on independently conducted<br />
Client & Caregiver Experience<br />
Evaluation, average from April 1<br />
to December 31, <strong>2015</strong> (Q1 - Q3<br />
<strong>2015</strong>/<strong>16</strong>).
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