2015 Annual Report Sleek Version Booklet

Missouri
Ozarks
Community
Action
2015 Annual Report

Our Mission
“We will empower our community, families,
and agency; change lives, and inspire hope.”
The economic and social costs of poverty are
enormous and the consequences have
significant effects on everyone.
Missouri Ozarks Community Action is a non-profit
organization first created in 1964 to serve Camden,
Crawford, Gasconade, Laclede, Maries, Miller,
Phelps, and Pulaski County. Helping build bridges
in these beautiful Ozark counties for our
communities, families, and individuals to overcome
the barriers of poverty and gain self-sufficiency.
Our agency actively seeks to involve the
community, including elected officials, private
sector representatives, and low income residents
through board representation, volunteerism, and
active engagement.
Our mission as an agency and a community is
empowerment, change, and inspiration.
Our Vision
“To be a catalyst for social and economic
prosperity by being a vital, progressive, and
proactive partner in all our communities.”

From the Desk of our Executive Director, David Miller:
Dear Friends,
“Community” is one of the most powerful words in our language. It is the root of Community
Action and this agency; to empower, change, and inspire community. Thank you for
making 2015 a memorable year; our community, our family, our agency has seen firsthand the
power of our mission. We have been inspired, we have changed, and we are empowered in our
pursuit of Community Action and ending poverty.
Your Community Action agency, Missouri Ozarks Community Action, began in 1964 as agents
of social change for the community; we were yesterday – we are today – we will be tomorrow –
agents of social change. From the Front Line Staff to the Board of Directors; as agents of
change for your community you’ve done an incredible job at expanding our outreach while
strengthening our programs and services.
A tremendous Thank You to our exceptional staff and board. We have amazing leadership from
our Board of Directors, our Program Directors, and leaders who are behind the scene supporting
the agency and its programs. Thank You to our shareholders and community members who so
graciously support the mission of Community Action and this agency; without you our mission
would be much more difficult.
Thank you for your continued investment into this agency and your community; we look forward
to next year and making an even greater contribution of change,
inspiration,
and empowerment to our community.
Table of Contents
Sincerely,
David Miller, CCAP
History of MOCA…………………………………………………………….………1 Agency Programs……………..……………………………………………….7-12
Letter from Executive Director………………………………………..……..2 Partners and Volunteer……...………………………………………..……..13
Locations…………………………….……………………..……………………..…..3 Donations and Financials…..………………………………………..……….14
Board of Directors/Leadership Team……….………………………..…..3 Employee Recognition………………………………………………….……...15
Poverty Statistics……………………………………………………………..…….4 Success Stories………………………………………………………….………….16
2014 At A Glance………………………………………………………….….……5 Customer Notes……………………………………………………….…………..17
MOCA Programs……………………………………………………….….……….6
Community Action Coverage………………………………………………..18

MOCA Locations
Missouri Ozarks
Community Action
Central Office
PO Box 69
Richland, MO 65556
1-800-876-3264
Local: 573-765-3263
Community Services
PO Box 69
Richland, MO 65556
573-765-3263
Fax: 573-765-3625
Section 8 Housing
Weatherization
PO Box 69
Richland, MO 65556
573-765-3263
Fax: 573-765-5624
Energy Assistance
PO Box 69
306 Pine Street
Richland, MO 65556
573-765-3183
Fax: 573-765-0026
Head Start Centers
Belle: 573-859-6074 Camdenton: 573-346-7730
Crawford County: 573-885-2696 Eldon: 573-392-4822
Gasconade County: 573-437-3332 Iberia: 573-793-6713
Lebanon: 471-532-4989 Osage: 573-365-7203
Richland: 573-765-5592 Rolla: 573-364-8252
St. James: 573-265-3257 Waynesville: 573-774-2460
Board of Directors
Don Myers (Chairman) Rev. Danny Kemp
Rev. Lee Todd (Vice Chairman) Larry Miskel
David Miller, CCAP
Leadership Team
Executive Director
Jared Gottman (Treasurer)
Pat Thompson (Secretary)
Judy Crawford
Brian Duncan
Dwight Franklin
Richard Fennessy
Jackie Gray
Hazel Green
Marshall Hagler
Gary Hicks
Mayor James Morgan
Danny Rhoades
Debbie Rosipal
Charles (Chip) Sanders
Terry Schwartze
Kimberly Wood-Smith
Kathy Snead
Allen Teal
Paul Watson
Jayne Williams
Heather Shortell
Fiscal Director
Mary Leonard, CCAP
CSBG Director
Tawana Harper
Head Start Director
Donna Hendrix, CCAP
LIHEAP Deputy Director
Melinda Smith, CCAP
Section 8 Housing & Weatherization Director

Poverty Statistics
Employment insecurity is a major barrier of poverty. Without the
means to earn a living self-sufficiency is impossible. This chart shows
the change in the unemployment rate for our counties for FFY 2014.
The most significant change in unemployment rate was in Laclede
county, with a dramatic decrease in the unemployment rate. For the
most part, the unemployment rate either decreased or remained
steady.
Child care is a necessity for many working families in our area. A lack
of affordable child care prevents many families from working. This
chart shows the number of licensed child care facilities in our area.
Maries county shows the lowest number of facilities at 4, while
Camden county shows the highest number of facilities at 23. MOCA’s
Head Start program provides a child care option for income-qualified
families, which helps in areas where childcare is scare.
Lack of access to affordable housing is a major barrier of poverty. This
chart shows the hourly wage one must earn to rent a 2 bedroom home
in our areas for FY 2014. As one can clearly see, the wage needed is
well above minimum wage in all eight of the counties served by MOCA.
Pulaski county requires the highest wage of 14.23, while Crawford,
Gasconade, Laclede, and Maries counties all require the lowest wage
of 11.46. Public housing assistance is often difficult to find, leaving
many families without safe housing.
A high-school diploma or equivalency is vital for an individual to gain
employment. This chart shows the graduation rate in our service area.
The rate overall is relatively high, with the lowest graduation rate of
84.47% being in Maries county. However, those individuals that do not
graduate will face a difficult barrier in obtaining employment, which
keeps them in poverty. Programs like MOCA’s HiSET assistance
program helps these individuals obtain their equivalency, and a chance
at a better life.
Healthcare is important for individuals to remain prosperous. One
illness without health insurance can financially cripple a family. The
Affordable Healthcare Act has opened the door for many individuals,
regardless of income, to obtain health insurance in the private market.
Medicaid is still an option for the low-income families of Missouri.
However, the number of providers accepting Medicaid in our area can
be low in some areas. Half of our counties have less than 100
providers in their area. This causes them to have to travel to larger
areas to obtain medical services, which in turn creates new barriers.

2015 At A Glance
Results Oriented Management &
Accountability (ROMA) 2015
24 previously unemployed individuals obtained a job.
88 individuals increased their employment income and/or benefits.
114 individuals attended MOCA Life Skills classes, obtaining vital skills to maintaining a
stable lifestyle.
7 individuals received their HiSET Diploma and 5 individuals received certification through
a technical education program.
672 children participated in pre-school (Head Start) activities to develop school readiness.
612 infants and children obtained age appropriate immunizations, medical, and dental
care
211 families improved their family functioning skills.
114 families homes were weatherized; providing safe and affordable housing units.
22,579 individuals received emergency food resources.
383 individuals received emergency protection from violence.
1604 pounds of food was gathered in partnership with Boy Scouts through Food Drives
with 1392 hours of volunteer service by youth members.
3,172 seniors, 4,370 vulnerable individuals with disabilities received services to maintain an
independent living situation as a result of services.
60 packages of diapers were gathered through Diaper Drives and distributed to families in
need.
453 members of the community mobilized by Community Action and participated in
community revitalization and anti-poverty initiatives.
49,421 hours of volunteer service dedicated to the Missouri Ozarks Community Action
agency.
33,799 hours of volunteer services donated to the Missouri Ozarks Community Action
agency by low-income volunteers.
233 low-income individuals participated in community activities or groups created or
supported by Missouri Ozarks Community Action.

Community Needs Assessment
Through the Community Needs
Assessment process community members,
MOCA Board Members, and staff
collaborated and prioritized the found
needs. These barriers were identified as:
Employment Opportunities:
Limited living wage jobs throughout the
eight county area.
Education/Social Issues: Limited or
unaffordable opportunities for
formal education. Substance Abuse,
Teen Pregnancy, and Crime are shown
as barriers in this spectrum.
Strategic Planning
Through the strategic planning
process the agency identified
it’s practical vision, answering
the question: “Where do we,
as an agency, want to be in 5
years?”
The agency is committed to:
Comprehensive Bundled
Services
Culture of Teamwork
Housing: Absence of decent, safe, and
affordable housing.
Child Care: Limited or unavailable
quality child care facilities; child care is
unaffordable.
Health & Nutrition: Limited affordable
healthy food. Lack of access to
affordable health opportunities or
initiatives.
Transportation: Absence of public
transportation opportunities; personal
transportation unaffordable or not
operational.
Effective Marketing
Participant Independence
Effective Communication
Agency Sustainability
Diverse Partnership Growth
In fulfilling it’s practical Vision
the agency can better serve
communities and fill the needs
identified in the Community
Needs Assessment.

Diaper Drive raised 60 packages of diapers for families.
Boy Scout partnership food drive raised 1604 pounds of food, 1392 hours of youth volunteer time and
817 hours of adult volunteer time.
School supplies and hygiene kits were delivered to 10 schools, 3 food pantries, and 2 community outreach
resource centers.
Community participation: 1 staff member is a Vista Advisory Board member, 1 staff member is an Extension
Council member, 1 staff is a Laclede Literacy Council Member, 1 staff member is a Lake Career
&Technical Center Adult and Community Education Advisory Board member, and 1 staff is a Warren
Senior Center Board member.
Attended 16 Back to School Fairs throughout the eight counties and served 3,011 individuals.
15 vehicles were repaired so families could get to work and/or education.
Staff attended five job fairs or community expos; visiting with 597 individuals regarding MOCA services,
community resources, and self-sufficiency.
43 individuals received Education/Employment supports enabling them to keep their jobs or continue
their education.
578 pounds of produce was raised in the Community Gardens; 553.5 hours of volunteer services has
been donated through the gardens.
97 adults and 35 children participated in the 3 rd Annual Health Fair; 29 vendors were present.
22,579 individuals received food assistance through the local Food Pantry supports.
184 children have received back pack meals through the local Food Pantry supports.
249 individuals have received shelter through the Homeless Shelter supports.
134 individuals have received protection through the Domestic Violence Shelter supports.
51 individuals involved in Case Management to improve their employment and/or education.
15 individuals have attained employment through supportive services.
56 individuals are members of the Health & Wellness Center receiving physical fitness and nutritional
services.
185 seniors participated in monthly Community Health Services including Health Stats, Nutrition,
Diabetes, and Blood Pressure monitoring.
Community Services Funding Sources
Base Community Services Block Grant (CSBG) $815,728.06
Local In-Kind Donations $64,847.79
Total All Sources: $880575.85

Funding Sources
Department of Health and Human Services
PA-4122: Base Grant $4,135,240.00
PA-4120: Training 47,001.00
Total Federal HHS 4,182,241.00
Local In-Kind Donations/
Non-Federal Share
Department of
Agriculture (CACFP)
1,045,560.00
227,843.32
Total: $5,505,644.57
Missouri Ozarks Community Action’s Head Start Program offers educational services
for income qualified families. These programs prepare children for kindergarten,
emphasize parent involvement, family partnerships, health services, and a commitment
to serving all children regardless of disability.
Each Head Start center is staffed with high-quality teachers and aides who ensure the
curriculum and the classroom environment are both developmentally and age
appropriate to meet each child’s developmental level.
MOCA Head Start fosters the role of parents as primary educators and nurturers.
Parents work in close partnership with Head Start teachers and Family Advocates in
developing and utilizing individual and family strengths in order to successfully meet
their goals and objectives.
Parents are encouraged to be involved in all aspects of the program, from participation
in children’s activities to direct involvement in policy and program decision. Each Head
Start child is provided health services and screenings upon enrollment.
In 2015, 672 families were served through the Head Start Program. MOCA Head Start
has a commitment to serving all children, knowing that children with special needs also
bring special gifts. This passion is abound throughout the MOCA Head Start program.
MOCA Head Start utilizes the tools and resources needed to help families with
identifying, accommodating, and creating a student friendly curriculum for children
with disabilities.

The Low-Income Home Energy Assistance Program
(LIHEAP) is a federal program established in 1981, and has
since been funded annually by Congress through the
Department of Health and Human Services. These federal
dollars are released directly to states to use for providing
energy assistance to low-income households. LIHEAP offers
financial assistance to qualifying low-income individuals
and families who meet the current guideline at or below
135% poverty level. This financial assistance enables these
individuals and families to keep their home warm in winter
and cool in summer, helping them stay in their own homes
rather than seek shelter elsewhere. In 2015, LIHEAP
processed 7,579 Energy Assistance applications between
October 1st and March 1st for our 8 county area.
LIHEAP Funding Per Source
Summer Energy Crisis Intervention Program (ECIP) $282,468.00
Winter Energy Crisis Intervention Program (ECIP) 1,004,939.87
$More 12,833.86
Energy Assistance 1,792,339.00
Total All Sources: $3,092,580.73

Through grant funding secured through Federal Home Loan
Bank, HUD-Continuum of Care, Community Development
Block Grant, and Missouri Ozarks Community Action, the
agency was able to build two units of duplex housing in
2003. This housing provides four safe affordable and secure
three-bedroom homes to low-income families or individuals
who are disabled and previously homeless.
The resident’s rent is very minimal, amounting to no more
than 30% of their monthly adjusted income. Any revenue
above and beyond maintenance costs for the duplexes are
utilized within the agency for sustainability.

Funding Sources
Housing and Urban Development Housing Assistance
Payments Funding
$1,433,197.00
Shelter Plus Care Housing Assistance Payments Funding 123,316.00
Rental Assistance Program Housing Assistance Payments
Funding
Camden County Developmental Disabilities Resources
Inspection Funds
4,728.00
5,275.00
Fraud Recovery Collected 13,091.00
Total All Sources: $1,579,607.00
The Housing Department is responsible for administering the Housing and Urban
Development Section 8 Housing Choice Vouchers Program. The Housing Choice
Voucher program is a federally funded program for assisting very low-income families,
the elderly, and the disabled in affording decent, safe, and sanitary housing in the
private market. Participants find appropriate housing in the community they choose to
live in. Housing Choice vouchers are administered by the Pulaski County Public
Housing Authority, and are funded federally by the U.S Department of Housing and
Urban Development. Rental units must meet minimum standards of health and safety,
as determined by the PHA. The PHA provides services to Camden, Laclede, Miller, and
Pulaski counties.
MOCA’s Housing program has a cooperative agreement with Camden County
Developmental Disability Resources, where our housing inspector performs inspections
for disabled individuals assisted by CCDDR. We have completed 31 initial inspections
at $125.00 per inspection totaling $3,875.00 and 14 re-inspections at $100.00 totaling
$1,400.00.
The Missouri Ozarks Community Action Housing program served 415 families with the
Housing and Urban Development Section 8 Housing Choice Vouchers program. Our
Housing Program spent $1,433,197.00 in Housing Assistance payments. MOCA’s
Housing program also serves as a business associate to the Missouri Department of
Mental Health. Through this association MOCA administers the Shelter Plus Care
Program and Rental Assistance program. Both programs are housing assistance programs
that serve homeless and disabled individuals. During 2015, 27 families were served
through the Shelter Plus Care program. During 2015, 1 family was served with the Rental
Assistance program through the Missouri Department of Health.
Our Housing Authority served 11 families that ported to our agency’s area from another
housing agency. We billed those agencies for the Housing Assistance payments paid on
their behalf. We also collected $13,091.00 in Fraud Recovery.
During 2015, 74 families voluntarily elected to stop receiving Housing Choice Voucher
Assistance due to their circumstances improving and no longer needing the service.
That’s a great success for our program!

The Low-Income Weatherization Program (LIWAP) was established
through the Missouri Department of Natural Resources in 1977 as a
response to the energy crisis. Since its creation, more than 155,000
homes have been weatherized across the state of Missouri.
Missouri Ozarks Community Action has served the communities
throughout the counties of Camden, Crawford, Gasconade,
Laclede, Maries, Miller, Phelps and Pulaski since 1977.
Today this program is still funded by the Missouri Department of
Economic Development/Division of Energy. This program provides
the cost effective energy-efficient home improvements to low-income
households, especially for the elderly, children, and those with physical
disadvantages, among others hit hardest by high utility costs.
Weatherization measures may include: installing insulation in walls,
floors, and attics, reducing air infiltration and pressure imbalances,
sealing and repairing ductwork and tuning or repairing heating and
cooling units.
In FY2015, our Weatherization program weatherized 114 homes. The
program used $385,706.30 in grant funding for material and labor alone
to weatherize homes in 2015. Landlords for renters receiving
Weatherization services paid $3,038.00 towards weatherizing their
tenant’s homes.
Our Weatherization program has several partnerships. Associated
Electric has provided a total of $32,253.31 towards the
Weatherization of eligible homes. Eligible homes must be served by a
Rural Electric Cooperative in our service area. Associated Electric also
paid MOCA’s Weatherization Program $7,800.00 to perform 26
energy audits for Rural Electric Cooperative customers. These audits
are for non-eligible Weatherization families. The City of Lebanon has
provided a total of $1,300.00 in 2015 towards the Weatherization of
homes located within the city limits of Lebanon.
Weatherization Funding Per Source
Funding Sources
Regular DOE Fund FY15 $220,288.00
LIHEAP Fund Source
FY15
Associated Electric
Contributions
City of Lebanon
Contributions
329,476.00
32,253.31
1,300.00
Landlord Contributions 3,038.00
Associated Electric
Audits (26 completed)
7,800.00
Total All Sources: $594,415.31

Missouri Ozarks Community Action would like to thank these organizations, businesses, and individuals who contribute a great deal to keeping our communities connected and dedicated
to helping those living in poverty. Our partners and volunteers are the building blocks of our community and our agency.
Thank you for all you do!
AARP Crawford County R - I School District Iberia R-V School District MERS Goodwill Rolla Technical Center
Aetna Better Health of Missouri Crawford County R - II School District Integrity Home Care MFA Rolla Technical Institute
Ameren UE Crawford County Sheriff’s Department Intercounty Electric Mid-County Fire Protection District Russell House
American Homecare Crawford Electric Karen Shackleford Miller County Child Advocacy Council S & W Propane
American Professional Driver Academy
Crocker Food Pantry KCLQ Miller County R-III School District SCAN
American Red Cross Crocker R-II School District KFLW Miller County Sheriff’s Department School of the Osage
Amerigas Crosslines Ministries Kid's Harbor Missouri Association for Community Action Shannon Huff
Arthur Ansley Cuba Ministerial Alliance KJEL Missouri Career Center Share The Harvest
Austin Peay State University Deborah Powell KJPW Missouri Department of Social Services SIDS Resources, Inc.
Bank of Crocker Department of Corrections Krinda Reagan Missouri Division Family Services Smitty's
Bays Chiropractic Department of Energy KRMS Missouri Division of Vocational Rehabilitation Southwest Electric
Bourbon Schools Department of Economic Development KZWV Missouri Housing Trust Fund Special Home Care Needs
Boy Scouts - River Trails District Department of Natural Resources Laclede County C-5 School District Missouri Probation and Parole St. Anthony’s Catholic Church
Brooks Gas Dierberg's Laclede County Health Department Missouri Science & Technology St. Elizabeth R-IV School District
Camden County Sheriff’s Department Division of Employment Security Laclede County Library Missouri State Nutrition Association St. James Caring Center
Camdenton R-III School District Dixon Caring Center Laclede County Literacy Council Missouri Veteran's Commission St. James Municipal
CAPLAW Dixon R-I Schools Laclede County R-I School District Mountain County Propane St. James R-I School District
CAS Projects Dollar General Stores Laclede County Sheriff’s Department National Community Action Foundation St. John’s Clinic
Central Ozarks Medical Center Dr. Bernebes Laclede Electric Newburg R-II School District Steelville R-III School District
Central Ozarks Medical Center - Dental
Dr. Jerry King
Clinic
Central Ozarks Private Industry
Council
Central Region Workforce Investment
Board
City of: Belle
Laclede-Lebanon Interagency Food
Enrichment
Ozarks Technical Schools
Stoutland R-II School District
Dr. Young Lake Area Career & Technical Center Pathways Stryker Orthodontics
Eldon Advertiser Lake Area Helping Hands Patsy Geddes Sullivan Municipal Utilities
Eldon Food Pantry
Lake Area Missouri Re-Entry Process
Association
Paul's Supermarket
Summit Natural Gas
City of: Bourbon Eldon Methodist Church Lake Area Salvation Army Phelps County Community Partnership Supporting All Lives Together
City of: Camdenton Eldon R-I School District Lake Human Trafficking Council Phelps County R-III School District Swedborg R-III Schools
City of: Cuba Experience Works Lake Ozark Regional Hospital Phelps County Sheriff’s Department The Gathering Place
City of: Eldon Ferrell Gas Lake Ozarks Employment Services Phillipsburg Food Pantry Three Rivers Electric
City of: Iberia Free Women's Clinic of Pulaski County Lake Sun Poe's Gas Tony Morgan
City of: Lebanon Friends Helping Friends Laquey R-V Schools Point Look Out Apartments Town & Country
City of: Osage Beach Garner & Smith Insurance, LLC Lebanon Career Center Pulaski County Ambulance District Turn Around Tuesday Club
City of: Owensville Garstang Gas Company Lebanon Daily Record Pulaski County Health Department Tuscumbia School
City of: Richland Gasconade County C-4 School District Lebanon Housing Authority Pulaski County Maternal Child Health Coalition United Way
City of: Rolla Gasconade County R-I School District Lebanon Parents as Teachers Pulaski County Sheltered Workshop University of Missouri Extension - Pulaski
City of: St. Robert Gasconade County R-II School District Lebanon R-III School District Pulaski County Sheriff’s Department University of Missouri Extension—Camden
City of: Steelville Gasconade County Sheriff’s Department Legal Services of Southern Missouri Pulaskic County Mirror University of Missouri Extension—Laclede
City of: Tuscumbia Gascosage Electric Light House Pyramid Home Health University of Missouri Extension—Miller
City of: Vienna Genesis House Linn Creek Career Center Randall’s Veda Asher
City of: Waynesville Good Samaritan Loaves & Fishes Food Pantry Recovery Group of Laclede County Vienna United Methodist Church
CLAIM Good Samaritan of the Ozarks Lowe's Hardware # 2769 Regional Hospice Visions Unlimited
Climax Springs R-IV School District Goodrich Gas Mace Supermarkets Rehabilitation Services for the Blind Volunteers In-Service to America
Cobie Harrell Greater Rolla Area Charitable Enterprise Macks Creek R-V School District Richland Care Center Wal-Mart
Columbia College Heartland Independent Living Center Maries County R-I School District Richland Housing Authority Wal-Mart Visions Services
Community Action Partnership Helping Hands Outreach Food Pantry Maries County R-II School District Richland Police Department Waynesville Career Center
Community Christian Church in
Camdenton
Hermann Municipal Utilities Maries County Sheriff’s Department Richland R-IV Schools Waynesville Daily Guide
Co-Mo Electric Heroes Sport Saloon Maries County Women's Crisis Center Rolla Church of the Nazarene Waynesville Methodist Church
Country Mart Hilton's Chiropractic Mary Foster Rolla Farmer's Exchange Waynesville R-VI Schools
Cowan Civic Center Hope House Medical Mission for Christ Rolla Municipal Utilities Zollicker Propane
Crawford County Food Coalition Housing and Urban Development, R D Meramec Regional Planning Commission Rolla Public Library

Missouri Ozarks Community Action has several volunteers who
dedicate their time through the Community Services Program and
the Head Start Program. The value of their volunteering is much
more than the financial aspect; we truly thank them for their time,
expertise, and dedication.
In 2015, Missouri Ozarks Community Action received 49,421
hours of service from our community volunteers.
Missouri Ozarks Community Action receives donations of goods
and services from businesses and individuals who partner with the
agency to ensure program success. Without the help of these
partners our programs would not be as effective or efficient. In
2015, Missouri Ozarks Community Action received donations
totaling $974,747.86.
To Volunteer or support any of the
Missouri Ozarks Community
Action programs, please contact:
Missouri Ozarks
Community Action
PO Box 69
Richland, MO 65556
volunteer@mocacaa.org
573-765-3263
Early Childhood (50%)
Housing (20%)
Community Services (10%)
Energy Assistance (16%)
Weatherization (4%)
Missouri Ozarks Community Action, Inc., is a
nonprofit organization established in 1965 that
serves the economically and socially
disadvantaged persons in Camden, Crawford,
Gasconade, Laclede, Maries, Miller, Phelps and
Pulaski counties. The consolidated financial
statements include the accounts of Missouri
Ozarks Community Action, Inc., and an
affiliated organization, Pulaski Housing
Authority (PHA). The affiliated organization is
reported separately, to emphasize that it is
legally separate from the organization.
The organization provides services to stimulate a better focusing of all available local, state, federal, and private resources
upon the goal of enabling low-income families and individuals to attain the skills, knowledge, motivations, and opportunities
needed for them to become more self-sufficient. The organization administers the following major sources of revenue to meet
the needs of the area it serves: Head Start Programs, Weatherization Assistance Programs, Low-Income Home Energy
Assistance Programs, Community Services Block Grant Programs, Housing Choice Voucher Programs, and others.
For more information regarding the FY 2015 consolidated financial statements and independent auditor’s report, please
contact the Finance Director at 573-765-3263.

Thank you to all employees for your valuable contribution to Community Action
and its mission. These individuals have shown dedication and loyalty to
Missouri Ozarks Community Action, and are honored for their years of service.
Five Years:
Gary Baker
Donna Owen
Cynthia Sherrell
Judith Smith
Ten Years:
Michael Hable
Suzanne Shaw
Fifteen Years:
Twenty Years:
Sabrena Decker
Donna Hendrix
Kathryn Green
Regina Lowrance
Thirty and Up:
Twenty-Five Years:
Teresa Heimbeaugh
Karen Erickson—34 years
Sanda Perry—34 years
David Miller—35 years
Doris Callahan—48 years

...Mission Update
Empowerment, Change, Inspiration…
One of our young men had dropped out of high school in the 11th grade. He joined the
HiSET tutoring class at MOCA and was very diligent in his studies. He progressed quickly
with the tutor and when he was ready to test MOCA took care of the financial burden and
helped with transportation. He tested at a local testing center and passed with such a score
to earn two years of paid tuition at a local technical college. He enrolled and is
currently working on his Computer Information Sciences degree. Through this progress he
stated that this would never have been possible without the assistance he’d received through
MOCA and the tutor. It has been our honor to be part of his inspiration.
Inspiration, Empowerment, Change…
One of our young men in the Health & Wellness Center joined us after he’d went to the
doctor. His doctor advised him that he needed to get on an exercise program and lose
weight so he could manage his blood pressure. Since he began this journey he has been
very dedicated to progress. He has went from being unable to complete an exercise routine
and having difficulty breathing to completing his routine daily. He has lost over 80 pounds
and no longer needs his blood pressure medicine. It has been our honor to follow him in his
journey of change.
Change, Inspiration, Empowerment…
A young mother and her one year old daughter was living in a local domestic response
shelter. She came to MOCA for assistance through the Tuition and Certificate Supports; in
August of 2014 she started the Emergency Medical Technician program. Through her hard
work and stick with it-ness she completed her EMT Certification and passed the
International Trauma Life Support Program. She has been employed with the county
ambulance district for almost all of 2015 and plans on beginning her Paramedic Courses in
January of 2016. It has been our honor to follow her journey of empowerment.

A Word from Our Customers...
Thank you! MOCA’s help
with our needs is truly a
blessing! And very much
appreciated! Thank you!
As a single parent it’s hard to
provide for my kids on one
income. Very helpful and got
things started right away!
Every session (class) we’ve had
has been uplifting and
inspiring! She is great! Thank
you for sending her to us!
I can’t tell you how much I
appreciate how you’ve helped my
family. I did not know there were
people like MOCA in Camden
County. I know I will be safer thanks
to you all. Bless you and your work.

Central Missouri Community Action (CMCA)
Darin Preis, Executive Director
807B North Providence Road
Columbia, MO 65203-4359
Phone number: (573) 443-8706
Serving counties: Audrain, Boone, Callaway, Cole, Cooper,
Howard, Moniteau, Osage
Community Action Agency of St. Louis County (CAASTLC)
Merline Anderson, Executive Director
2709 Woodson Road
St. Louis, MO 63114
Phone number: (314) 863-0015
Serving counties: St. Louis County
East Missouri Action Agency (EMAA)
William (Bill) Bunch, Executive Director
403 Parkway Drive
P.O. Box 308
Park Hills, MO 63601
Phone number: (573) 431-5191
Serving counties: Bollinger, Cape Girardeau, Iron, Madison,
Perry, St. Francois, Ste. Genevieve, Washington
Economic Security Corporation of the Southwest Area
(ESC)
John Joines, Chief Executive Officer
P.O. Box 207
302 South Joplin Street
Joplin, MO 64802-0207
Phone number: (417) 781-0352
Serving counties: Barton, Jasper, McDonald, Newton
North East Community Action Corporation (NECAC)
Don Patrick, Executive Director
P.O. Box 470
16 North Court Street
Bowling Green, MO 63334-0470
Phone number: (573) 324-2231
Serving counties: Lewis, Lincoln, Macon, Marion,
Monroe,
Montgomery, Pike, Ralls,
Randolph, Shelby, St. Charles, Warren
Northeast Missouri Community Action Agency
(NMCAA)
Penny Miles, Executive Director
215 N. Elson St.
Kirksville, MO 63501
Phone number: (660) 665-9855
Serving counties: Adair, Clark, Knox, Scotland,
Schuyler
Community Action Partnership of St. Joseph (CAPSTJOE)
Steve Wenger, Executive Director
817 Monterey Street
St. Joseph, MO 64503
Phone number: (816) 233-8281
Serving counties: Andrew, Buchanan, Clinton, Dekalb
Green Hills Community Action Agency (GHCAA)
Aaron Franklin, Executive Director
1506 Oklahoma Avenue
Trenton, MO 64683-0278
Phone number: (660) 359-3907
Serving counties: Caldwell, Daviess, Grundy, Harrison,
Linn, Livingston, Mercer, Putnam, Sullivan, Carroll, Ray
Ozark Action, Inc. (OAI)
Bryan Adcock, Executive Director
710 East Main
West Plains, MO 65775
Phone number: (417) 256-6147
Serving counties: Douglas, Howell, Oregon, Ozark,
Texas, Wright
Community Services, Inc. of Northwest Missouri (CSI)
Bonnie Patterson, Executive Director
P.O. Box 328
1212B South Main
Maryville, MO 64468-0328
Phone number: (660) 582-3113
Serving counties: Atchison, Gentry, Holt, Nodaway, Worth
People’s Community Action Corporation (PCAC)
Mark Sanford, Executive Administrator
5701 Delmar Boulevard
St. Louis, MO 63112
Phone number: (314) 367-7848
Serving: The City of St. Louis and Wellston
Ozarks Area Community Action Corporation (OACAC)
Carl Rosenkranz, Executive Director
215 South Barnes
Springfield, MO 65802-2204
Phone number: (417) 862-4314
Serving counties: Barry, Christian, Dade, Dallas,
Greene, Lawrence, Polk, Stone, Taney, Webster
Delta Area Economic Opportunity Corporation (DAEOC)
Joel Evans, Executive Director
99 Skyview Road
Portageville, MO 63873
Phone number: (573) 379-3851
Serving counties: Dunklin, Mississippi, New Madrid,
Pemiscot, Scott, Stoddard
Jefferson-Franklin Community Action Corporation
(JFCAC)
Bob Owen, Executive Director
#2 Merchant Dr.
P.O. Box 920
Hillsboro, MO 63050
Phone number: (636) 789-2686
Serving counties: Jefferson, Franklin
South Central Missouri Community Action Agency
(SCMCAA)
Judy Young, Executive Director
Old Alton Road
Winona, MO 65588-0006
Phone number: (573) 325-4255
Serving counties: Butler, Carter, Dent, Reynolds,
Ripley, Shannon, Wayne
Missouri Ozarks Community Action, Inc. (MOCA)
David Miller, Executive Director
306 South Pine Street
Richland, MO 65556
Phone number: (573) 765-3263
Serving counties: Camden, Crawford, Gasconade, Laclede,
Maries, Miller, Phelps, Pulaski
United Services Community Action Agency (USCAA)
Albert Dudley, Executive Director
6323 Manchester
Kansas City, MO 64133-4717
Phone number: (816) 358-6868
Serving counties: Jackson, Clay, Platte
Missouri Valley Community Action Agency (MVCAA)
Pam LaFrenz, Executive Director
1415 South Odell
Marshall, MO 65340-0550
Phone number: (660) 886-7476
Serving counties: Carroll, Chariton, Johnson, Lafayette,
Pettis, Ray, Saline
West Central Missouri Community Action Agency
(WCMCAA)
Amos Jackson, Executive Director
106 West 4th Street
Appleton City, MO 64724-0125
Phone number: (660) 476-2185
Serving counties: Bates, Benton, Cass, Cedar, Henry,
Hickory, Morgan, St. Clair, Vernon

To reach any program listed in this
material or to support our mission
contact:
Missouri Ozarks Community Action
PO Box 69
306 South Pine
Richland, MO 65556
573-765-3263 or 800-876-3264
Fax: 573-765-4426
www.mocaonline.org
www.mocaonline.org