You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
NEWS<br />
The man behind our new menu to North America<br />
Our Hong Kong to North America routes<br />
are now featuring a new inflight menu<br />
specially designed by celebrity chef<br />
Daniel Green for First and Business Class<br />
passengers.<br />
CX World: Daniel, can you tell us a little bit<br />
about yourself?<br />
I’ve never tried to be this Michelin-starred<br />
chef; I just try to make really good choices<br />
of lightening food up. You know there are<br />
many diet trends going full circle, but my real<br />
philosophy is about low fat, which helped<br />
me to lose weight many years ago.<br />
CX World: Isn’t fat an essential ingredients<br />
in tasty meals – cheese, cream…<br />
I’d never believed when you hear chefs say<br />
fat is flavour. If you have some bad food and<br />
you can sure throw some cream and cheese<br />
in it and say fat is flavour. My counterexample<br />
is that if you have tom yum gong<br />
soup – that’s flavour.<br />
CX World: This leans towards the Asian<br />
styles of cooking which rely more on<br />
seasonings, herbs and spices…<br />
If you are doing a Thai curry, you can really<br />
make it like a Thai curry, you don’t have to<br />
tone it down. And Cathay is quite authentic<br />
to let you have a free rein with that, so I<br />
think if you were a European<br />
airline you might be a little<br />
bit more restricted. I<br />
think Cathay has taken<br />
cuisine very well, you<br />
can make it exactly<br />
how you want to.<br />
Daniel Green’s exclusive menu of<br />
three salads, two power drinks and five<br />
main courses will be featured onboard<br />
selected flights from Hong Kong to North<br />
American destinations from August.<br />
And in the outports...<br />
Many exceptional stories are created across the<br />
network every day, and our outports are putting their<br />
own spin into the Work Well Done campaign.<br />
Here’s a taste of what they have been doing.<br />
Japan<br />
Clockwise from left: Managers<br />
in Tokyo put on aprons to<br />
serve breakfast to surprised<br />
colleagues. Fukuoka engineers<br />
celebrated with sandwiches! At<br />
Narita Airport, staff cut a special<br />
cake featuring B-LAK with a cute<br />
nose!<br />
Living and breathing<br />
Work Well Done<br />
Two of our great Work Well Done stories from around the network... visit our Recognition Wall for more<br />
Amazing can-do spirit &<br />
excellent camaraderie<br />
Total dedication &<br />
drive to succeed<br />
Kaohsiung Airport Services Team<br />
Lead Consultant Employee<br />
Experience Sandy Tang<br />
Dubai<br />
Thank-you cupcakes<br />
coated with gold butter<br />
cream were given<br />
to staff as token of<br />
appreciation by the<br />
local management<br />
team.<br />
Auckland<br />
The Town Office team<br />
have created their own<br />
physical Recognition<br />
Wall to keep the spirit of<br />
WWD going!<br />
Johannesburg<br />
Department heads<br />
cooked up a feast for<br />
their team. Manager<br />
People SAMEA Neil<br />
Andrade says: “It’s great<br />
to see such initiatives in<br />
our region!”<br />
Kaohsiung Manager on Duty Lily Lu wrote<br />
on the Recognition Wall: All flight services<br />
at Kaohsiung were suspended from the<br />
afternoon of 8 July to 9 July, when Taiwan was<br />
hit by super typhoon Nepartak.<br />
By the morning of 10 July, more than 1,400<br />
of our passengers were stranded in the<br />
departure hall, with very long queues waiting<br />
behind our check-in counters.<br />
The situation was tough, but the Dragonair<br />
Airport team tried their best to help the<br />
disrupted passengers, assisting them to<br />
rebook seats on the earliest available flights,<br />
so that they could continue their journeys as<br />
soon as possible.<br />
Our Airport Services Manager helped to<br />
supervise crowd control and gave passengers<br />
on-hand assistance. Colleagues who were on<br />
leave also volunteered their help.<br />
By the end of the day, as colleagues<br />
stepped down from the counters, they were<br />
so exhausted that they just slumped on chairs,<br />
although feeling fulfilled and heartened.<br />
Our Baggage Services team also worked<br />
diligently with limited manpower, to serve<br />
1,441 arrival passengers.<br />
A big thank to the KHH Airport team!<br />
Director People Tom Owen wrote on<br />
the Recognition Wall: Sandy is doing<br />
a remarkable job in the Employee<br />
Experience team, working long hours on<br />
building the soon-to-be-launched new<br />
Performance Management System.<br />
There is significant complexity on<br />
the systems side and problems and<br />
inconsistencies in organising the data,<br />
which has meant a significant amount of<br />
extra work for Sandy. But she is quietly<br />
achieving, and creating a new system<br />
which will bring tremendous benefits to<br />
the company and its people ahead.<br />
Thank you Sandy for the amazing<br />
commitment you are showing which<br />
will make such a positive difference to<br />
properly managing performance in the<br />
future.<br />
Have you nominated recently? It only takes two minutes www.cathaypacific.com/workwelldone<br />
10
Change language