Air IT - Sucess Through Technology

Discover how partnering with us will help you
compete, grow and achieve your business goals.
Your Success is Our Success
Success Through
Technology
Award Winning IT and Communications

“ICT is key to commercial success.
Getting the most from technology
takes more than just expertise.
Air-IT is an award-winning
Managed Service Provider and
trusted ICT partner, reinforcing
your success through IT,
communications and telephony.”
Amy Cotterill,
Business Support Specialist

Success with Our Award Winning
ICT Services
Always approachable and responsive, for over a
decade now Air-IT has provided IT, communications
and telephony services in a client-focused and productive
way, without compromising on efficiency, technical
expertise or service quality.
Award Winning
We’re extremely proud to have been
recognised through a range of awards,
from success as a business, change through
innovation, use of technology, and our
world-ranking as an ICT provider.
Great People
We take staff development very seriously.
The training and support our staff enjoy,
in combination with a rewarding and
stimulating work environment, means our
people stay with us. Through having an
experienced, loyal and passionate team of
technical professionals we’re able to provide
our clients with a world-class service.
Values
We’re passionate about our operational
innovation, honesty and commitment,
doing things in the best way we can, and
being mindful of the interests of our clients –
your success is our success.
Accreditations
We commit to our technology providers,
undertaking full training and certification.
We’re compliant to ISO 9001 Quality
Management standards and Investors in
People accredited. We’re members of key
industry associations, such as the Service
Desk Institute and the Federation of
Communication Services.
ISO 9001
Registered Firm
International
Accreditation Board
Certificate No. GB2004011 Registration No. 0044/1
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A Complete Range of ICT
Services for Your Business
IT Support
Managed ICT
Cloud
Data Centre
IT Consultancy
and Projects
Backup, Continuity
and Recovery
IT Security
Telephony
Mobiles
Broadband and
Connectivity
We reduce the complexity
of IT, communications and
telephony, to maximise
efficiency and productivity.
Every business is unique so we
offer a full portfolio of services
to suit your requirements.
These services include advice, solution design,
ICT procurement, project management,
installations and relocations, and technical
support.
Whether you’ve already got an in-house ICT team
or you’d like a “Virtual” IT Director, we can help.
Your ICT is managed in a cost-effective and
informed way so you’re free to make the most
of your own expertise.
www.air-it.co.uk

Technical Help – Whatever Your Needs
Aligning technology with business goals makes us a trusted ICT partner
for our clients, who range from local SMBs to international enterprises,
spread across diverse market sectors.
Whether you’re looking to fully outsource services, temporarily increase resource or compliment your
in-house ICT Team, we’re ready to work with you.
Managing Resource Costs
Employing a team with broad technical expertise is
costly. Partnering with us, you’ll gain as much technical
expertise as needed at a predictable cost.
Working with your ICT Team
You won’t always have the specialism or manpower
needed. Our services can be ad-hoc or continuous,
even white-labelled. We use ITIL-based practice and
align reporting and SLAs with your own.
High Quality Professional Services
Our professional services cover everything from new
installations to Cloud migration. We follow structured
project management techniques to ensure success.
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IT Support
Flexible packages for business and in-house ICT teams
with world-class service.
Pay as You Go
Ad-hoc support ideal for one off issues,
emergencies, or complementary support –
simply pay for the service you need.
24x7 Monitoring
Be a step ahead of outages with
scheduled patching, and 24x7 remote
system management.
Remote Support
Unlimited remote support provided by our
fully managed Service Desk – a nationwide
centre of excellence.
Onsite Support
Comprehensive package including
monitoring, unlimited remote support
plus onsite engineer time.
Tailored Support
Pick the right blend of options from
packages above with tailored reporting,
SLAs, and strategic help.
Outsourced Service Desk
1st to 3rd line support (flexible on
escalation levels provided) – overspill
cover – full service – you choose.
Tailored packages to suit you
Industry leading systems
Immediate access to certified
technicians
World-class KPIs and service
ISO and ITIL best practice
White labelled options
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Provides direct access to our Service Desk
from desktop or mobile for issue resolution
and live updates.
A secure portal where authorised users can
access critical technical information about
your systems.

Our Service Desk
We focus on service quality because you’re our top priority –
but we’re still passionate about technical improvements.
Quick and Thorough Resolution
Expanding on the latest standards, our Service Desk will intercept any evolving problems,
manage the progress of any issues, and keep you updated on progress.
Client
Air-IT Service Desk
Users
Case
Reported
1st Line
Management
& Diagnostics
Case
Resolved
Case Review
& Closed
Phone, Web Chat,
In Person, Email,
Service Hub
Alerts
Case
Escalated
ICT Infrastructure
24/7
Monitoring
2nd/3rd Line
Diagnostics
3rd Party
Vendor
Management
Maintenance
& Updates
Engineer
Visit
Measuring Success
Our published service delivery KPIs are authentic and reflect true world-class performance,
measured in accordance with industry benchmarks. There are no exemptions or provisos to our
claims, and we can prove it.
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Managed ICT
Skilled ICT resource is a major cost, both on the ground and at
board level. We can manage your systems, and build a strategy
so technology supports your key objectives.
What is Managed ICT?
Our managed ICT services give you deep expertise on demand, just as though you had
your own top-flight team in place to administer your systems and help build the perfect
ICT strategy.
We provide up-to-the-minute technical knowledge and skills. There’s no cost of training and
HR for in-house expertise. Our economies-of-scale mean you only pay for what you need,
when it’s needed.
With our Cloud-based managed services and hosted options, you can also reduce your
capital expenditure on ICT.
How Managed Services Ease Your Pain
Replacing
Old Systems
Minimising
Risks
Managing
Costs
Change in
Business
Needs
Company
Growth &
Scalability
Our Managed ICT Services
ICT Budget Planning
Network Management
Change Management
ICT Procurement
Managed Print
Cloud Services
Email and Spam Filtering
Backup and Continuity
System Monitoring
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Cloud Solutions
Cloud offers many benefits. We cut through the hype and
design and implement the Cloud solution that’s best for
your business.
We offer advice, installations, migration,
ongoing expert support, and everything
in between.
With our secure UK Data Centres
and expertise in connectivity and
communications, Air-IT is the right partner
when it comes to ensuring that you have
the correct infrastructure in place.
Advantages of Air-IT Cloud
Reduce capital expenditure
Latest software
Secure – UK based
Grows with you
Work from anywhere
“Sooner rather than later, you’ll need
to consider how Cloud fits into your
ICT strategy. With all the hype you
need to get a complete and unbiased
picture of what’s available and what
will work best for your business.”
Tim Wiser, Head of Centralised Services
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Data Centre Services
Cloud computing and hosted services use Data Centres for
enhanced security, and round-the-clock accessibility to data
and information.
Our Data Centres
We take away the headache of critical ICT
systems on your premises, ensuring that they
are reliable, secure and fully supported.
Our Data Centres are all located in the UK.
The underlying infrastructure is without
compromise in terms of performance,
security and resilience.
Data Centre Services
We cover Cloud migration, managed
hosted services and colocation – from
implementation through to ongoing support.
We can manage and maintain your physical
infrastructure, hardware and systems offsite
in our Data Centres.
Benefits with Our Data Centres
All UK based
Guaranteed SLAs and uptime
High performance systems
ISO 27001 security accredited
Resilient infrastructure
Full disaster recovery and continuity
High availability on demand computing
24x7 physical access
Access expert technical support
We can also provide broadband and
connectivity solutions to ensure you have
everything you need.
“Air-IT are always quick to respond, their helpful team
never fails to deliver professional and prompt solutions
that support the on-going success of our business.”
Carl Clements, Operations Manager, Mirage Machines
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An Experienced
Team Here for You
We know that not all businesses are
the same. Our experienced team offer
advice that’s right for you.

Consultancy and Projects
It’s sensible to seek advice from experts before any large
capital spend. ICT should fit the way you work. It shouldn’t
create problems of its own. And it should align with your
business strategy.
In Tune with Your Strategy
With us you’ll build an ICT strategy that
fits your business culture and goals. We’ll
bring technical expertise throughout your
organisation, at all levels.
Project Management
We use a structured approach throughout
your project. We manage progress, risk, costs,
quality and adherence to timescales.
Sound Advice
We look to your future – part of a continual
cycle of improvement.
Get Optimised for Success
We make technology work hard for your
business. The ICT solutions we recommend
will be aligned with your objectives and
support your success and growth.
Ensure we’re aligned with your
strategic goals
Unique coverage of IT and business
communications
Close relationships with technology
leaders
Accredited technical knowledge
Passion and expertise
“I have been impressed with the expertise,
knowledge, guidance and commitment to excellent
customer care standards – apparent throughout the
company from Service Desk through to Directors”
Mark Stephens, Director of Operations and Finance, New Art Exchange
16

Project Coverage
Change needn’t bring risk. With a well-planned and controlled
project, the risk is minimised and success ensured. With
our expertise, combined with trusted project management
methods, you can be sure of success.
Our technical expertise covers everything from virtualisation to business broadband and
telephony, and from software setup to cabling.
Our Process Ensures That Your Project Goes Smoothly
Review
and Audits
Advice,
Consultation
and Design
Procurement
and Licensing
Project
Planning/
Management
Installation and
Configuration
Remote
Management
and Monitoring
Infrastructure
Support
End-User and Technical Training
A key requirement for getting the best from technology change is through ensuring that
everyone knows how to make best use of it. Whatever your requirements, we can help.
Types of Projects we Cover
Offices Relocations
System Audits
ICT Strategy to Board Level
Infrastructure Design
Installations
Upgrades / Refreshes
Networks and Cabling
Virtualisation
Cloud Infrastructure / Migration
Business Communications
Disaster Recovery and Continuity
IT Security
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Backup, Continuity and Recovery
Keeping your business running is the prime goal.
Our continuity and recovery solutions will ensure you
come out unscathed when something goes wrong.
Reduce the Risks
We have experience and expertise in a wide
range of industry leading solutions which will
protect your business from risk.
Full Range of Options
We offer solutions for all types and sizes of
business. We cater for all levels of reliability
and recovery speed.
Understanding the Risks
After reviewing your systems and recovery
requirements we’ll advise and implement the
best continuity option to ensure that your
business is safe.
Recovery Time
If the worst happens we’ll help you recover
with ease and in some cases may eliminate
downtime. We can save you days of
disruption and ensure you survive.
How We Can Help
We can help any sized organisation and offer:
Failsafe and resilient solutions
High continuous uptime
Keep running in the Cloud
Operate from any location
Multiple versions of changed data
Restore recently changed data
“Air-IT’s people are knowledgeable, professional and
courteous. Technology can be outside the comfort
zone of many, so their ‘user friendly’ approach is a
key asset to our business.”
Nigel Baxter, Managing Director, RH Commercial Vehicles
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IT Security
Our IT security services will help to protect your systems,
minimise data theft and safeguard your critical business data
from internal and external threats.
Up-to-date Protection
Attacks are more-and-more common and
the best approach is prevention.
It’s critical that your systems are up-to-date
and patched for new threats.
The Real Costs
It’s not just simple financial cost – there’s
loss of reputation and harm to business
relationships.
The result of a single attack can easily
outweigh the cost of prevention.
We work with you to ensure that your
systems are updated and evolving along
with current threats.
How We Can Help
Some of the technologies where we
can help include:
Anti-spam and anti-virus
Email filtering and security
Securing your computers
Management of updates and patches
Firewalls and threat management
SSL and security certificates
Managing access rights to your data
Web access and content filtering
“Air-IT are an integral part of our team, they’re
always on hand to quickly resolve issues. They have
a fabulous team of friendly and experienced staff
who always go above and beyond.”
Steve Smith, General Manager, Nottingham Rugby
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Free Telecoms Review
We’ll review your services so they’re as
efficient and cost-effective as possible.

Telephony
Modern telephone systems are flexible, feature-rich and
cost-effective. Through us you can take full advantage.
We guide you through the options.
Phone Systems
We offer a choice of cost effective, feature rich
phone systems, designed for mobility and
unified communications, that easily scale-up
as you grow.
Lines and Calls
Save money on line rental and call charges
with our tailored business packages. We can
install new lines or transfer existing ones
without disruption.
Numbers
Choose from a range of great,
easy-to-remember numbers. Options
include non-geographic numbers and virtual
UK codes to give you a local presence.
VoIP and SIP
Take advantage of digital technology and
the functionality of traditional phone
systems with our feature rich, office-based
and hosted VoIP and SIP solutions.
“With unique expertise in IT,
communications and telephony
under one roof, we’ve got everything
covered – so you only need to speak
to one supplier.”
Billi Martin, Client Services
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Free Tariff Review
With so many options it’s well worth
seeking help to get the best deal.

Mobiles
We cover all major UK networks with cost-effective call
plans and supporting services to suit all sized businesses.
For convenience we provide a single billing platform and
point of contact for help.
Free Call/Spend Analysis
We perform a no-obligation free
analysis, covering your business usage
(e.g. international travel, calling patterns,
text and data usage).
Tailored Business Packages
We’ll find the best combination of
tariffs and packages together with setup
and data transfer.
Simple Monthly Billing
Our billing platform makes everything
easy to manage with a single monthly bill for
all your mobiles. New starters can be aligned
(“co terminus”) with your company-wide
review date.
Mobile Services
Latest Handsets and Devices
Data Transfer and Email Setup
SIM Only Packages
Data Share Plans
International Packages
Fleet Management
Phone Insurance
Mobile Device Management
Lone Worker Solutions
Car Kits, Tracking and Accessories
All major networks covered
Genuine expertise in all technologies
Free review with impartial advice
Tailored business solutions
Simple monthly billing
UK based account management,
support and customer service
4G
Wireless 4G Data Text Voice Email
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Free Audit
We’ll audit your connectivity
and identify your best options.

Broadband and Connectivity
Enjoy faster connectivity with our range of great value,
high speed business broadband and connectivity solutions
designed to meet your specific usage needs.
Best for Connectivity
Whether it’s Internet connectivity or building
a private network between offices, it makes
sense to work with someone who has
complete expertise.
We’re vendor-neutral with close relationships
with all leading UK providers, and, with our
full IT and telephony experience, no one else
is better placed to deliver the best-fit solution
for your business.
Our Services
We offer a range of business grade solutions
depending on your needs and the available
infrastructure in your area.
We make our broadband and connectivity
solutions affordable, reliable and scalable.
Through 24-hour monitoring we can begin to
fix problems immediately. It’s all underpinned
with our expertise, and a single-point-ofcontact
for comprehensive support.
Complete Broadband and Connectivity Solutions
Business
Broadband
EFM and
FTTC Fibre
Wireless
Fibre
4G Mobile
Solutions
Leased
Lines
MPLS
Networks
Ethernet
Networks
Tailored business solutions
Fully managed service
One supplier to deal with
Cost savings identified
Expert support
Vendor-neutral
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Everything we do Focuses on Our
Clients – Our Number 1 Priority
“For over 10 years now, Air-IT has provided
our business with tailored ICT support services
which are quick, efficient and user-friendly.
They’ve always worked to the very high
standards we expect.”
Nigel Skill, Chairman of Skills Group
“Air-IT help implement our ICT upgrades as
our business grows. Everyone from Service
Desk Support to Senior Director has shown an
‘above and beyond’ approach, and have been
integral in future-proofing our ICT.”
Kevin Jackson, IT Manager, Paragon Interiors
“We pride ourselves on achieving excellence in
client service and have chosen a partner that
shares this ethos. Air-IT react quickly to resolve
issues and never compromise.”
Matt Craven, Head of IT, Browne Jacobson

Why Others Have
Chosen Us
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2
3
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You come first – your
success is our success.
It’s simple.
We know there’s more to
business than technology –
we align with your strategic
goals and aspirations.
You get the complete
picture – deep expertise
across IT, communications
and telephony. No hidden
costs either.
We work hard to be the
best – we’re our own
biggest critics and no
statistic gets left unturned.
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Discover how partnering with us will help you
compete, grow and achieve your business goals
Your Success is Our Success
Head Office
H3 Ash Tree Court
Mellors Way
Nottingham Business Park
Nottingham
NG8 6PY
0115 880 0044
01332 898 122
info@air-it.co.uk
air-it.co.uk