Concierge PPT

CONCIERGE SERVICES
• Reduce Business Expenses : A recent survey suggests, having a concierge service desk at office, can
reduce business expenses by over 50%, since corporate pays for the amount of work needs to get done. It
eliminates the cost of training employees and reduces administrative costs, associated with hiring staff.
• Save Time : Instead of trying to handle everything self, one can save time with personal concierge services.
Concierge can schedule meetings, manage properties, running errands, organize home or office and even
shopping.
• Experience & Quality : By hiring a professional concierge services, corporate get a highly skilled person(s)
who has a thorough understanding of the deliverable.
• Providing specific needs : Every employee, has specific needs from personal shopping, providing office
solutions, running errands to property management. Instead of doing all these tasks by him/herself,
outsourcing them to concierge services is a great idea to save time, money and able to remain focus on
his/her work or business.
• Increased Flexibility : When day gets very crucial to handle being busy, people often tend to forget to do
other activities that are crucial to running and maintaining a profitable business. Hiring a Concierge Assistant
frees up time so as to have more flexibility to attend the most important tasks in hand.
• Reliability & Stability : A professional concierge service guarantees the quality of work by providing reliable
and stable assistance, in accordance to contract. This enables the corporate a complete peace of mind to run
the business.
• Affordable price : instead of hiring several people for specific tasks, it saves money by hiring a tested and
professional concierge services that can fulfill a vast number of responsibilities. While it reduces cost and
hence increase profitability.

CURRENT NUMBER OF DESK 147
SL # NO OF DESK SERVICES No OF CLIENTS BILLING AMT
1 Bangalore Concierge 73 993864
2 Hyderabad Concierge 13 146300
3 Pune Concierge 22 264133
4 Mumbai Concierge 9 133394
5 Chennai Concierge 10 116500
6 Delhi Concierge 14 164631
7 Kolkata Concierge 4 37000
8 Jaipur Concierge 2 24000
Total 147 1879822

CURRENT USAGE DETAILS
NO OF DESK
CUSTOMER USAGE
NO OF
REQUEST
CURRENT
EARNINGS
147 12% 10150 340000
MONTH
TARGET FOR Q1
NO OF DESK CUSTOMER USAGE
NO OF
REQUEST
EARNINGS
May 150 20% 12180 408000
June 155 25% 15225 510000
July 160 30% 19792 663000

FORESIGHT ON OPPORTUNITIES
• App and Just a call away : In this model, an employee can order for different tasks at all
strategic locations, across India. Documentation & Certificate Facilitation, Running Errands
for their families, back in India etc. are the ones to be targeted to
• Online Product Portal : Selected products I.e. Customised Gifts, Decorative items,
Traditional Indian Fancy & Food Products etc.
• Periodical visit to corporate and collecting feedback from individual customers and client.
• Continuous Primary & Secondary Research on different requirements of Products and
Services and thereby periodical promotion of such items.
• Continuous Value Addition on Primary Service Model and other Cross selling activities.
• Engagement in generation of referral from both individual and corporate.

SECOND IN COMMAND
• The second in command under the department and their responsibilities .
• Jobs that are entrusted should be performed by the designated person. In case of any
changes the same should be informed to the department head in advance.
• A payment register to be maintained for follow up on a monthly basis to keep track and to
have hard record.
• People Management –Employee Engagement.

OPERATION DEVITION
(Challenges)
• In Corporate Concierge Industry, the biggest challenge lies in its Operation & Manpower.
• Marketing of Services : A sound base is required to showcase the full potential of the
organization to do so Minor and Major Marketing stints have to be made.
• Vendor Management : Income and expenditure statement are to be maintained at branch
level to monitor expenses against service request ID number.
• Tie up with vendors : To provide us with country wide services on some specific tasks
that will be monitored in the HO and Operation team
• Target are being given to all branches to convert them as a ‘Profit Center’ and they have
to take them on a serious note.
• All the Company Norms and policies have to be followed by each and every individual
working with Timesol in the branch levels.

THANK YOU