STRATEGIC_PLAN_2016_2019V1.0
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Lumacare Strategic Plan <strong>2016</strong> - 2019<br />
PROCESS<br />
In order to develop our Strategic Plan “Leading with Care” Lumacare engaged in a comprehensive planning<br />
process, which included:<br />
1<br />
ENVIRONMENTAL<br />
SCAN<br />
2 5<br />
SENIOR STAFF<br />
<strong>PLAN</strong>NING<br />
AND INPUT<br />
ED - STAKEHOLDER<br />
(CLIENT)<br />
ENGAGEMENT<br />
6<br />
DATA SYNTHESIS<br />
AND ANALYSIS<br />
3<br />
STAFF<br />
ENGAGEMENT<br />
SESSIONS<br />
4<br />
BOARD<br />
<strong>PLAN</strong>NING<br />
SESSIONS<br />
7<br />
SYSTEMS<br />
AND CAPACITY<br />
REVIEW<br />
8<br />
BOARD<br />
APPROVAL<br />
<strong>STRATEGIC</strong> PRIORITES<br />
1. SUPPORT AND EMPOWER OUR<br />
CLIENTS, FAMILIES, AND COMMUNITIES<br />
2. ENHANCE QUALITY AND<br />
RISK MANAGEMENT<br />
3. DEVELOP A S<br />
IDENTITY AND BU<br />
Leverage our competencies, technology<br />
and innovation to provide high quality<br />
care with exceptional customer service.<br />
Maximize resources to build complementary<br />
programs/services, embrace new<br />
populations and support and empower<br />
all members of the family.<br />
Continuously evaluate programs against<br />
a defined set of criteria established by<br />
the Board to ensure we are meeting the<br />
needs of our community members.<br />
Utilize evidence-based practices to<br />
ensure that clients and staff operate<br />
in a safe environment.<br />
Embed continuous quality improvement<br />
processes to achieve Accreditation<br />
Qmentum Certification and strengthen<br />
our quality infrastructure.<br />
Continue to instill a “just culture”<br />
where event reporting is welcomed<br />
and encouraged to better learn from<br />
incidents and risk identification.<br />
Reposition the agenc<br />
minds to be identifie<br />
provision of health a<br />
older adults an<br />
Coordinate commun<br />
and activities to b<br />
residents, partner orga<br />
Market our servi<br />
attract Clients, pa<br />
donors and enha<br />
in the care<br />
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