Lumacare Annual Report, 2011-12

Caring for Our Communities
since 1974
Quality Integrity Respect Innovation Dignity Inclusion

Respect, Inclusion
and Dignity x
Respectful of
all persons and
appreciating their
differences, sharing
resources with
partners, facilitating
positive, affirming
relationships amongst
the staff and Board
and with each other,
recognizing the work
of staff and volunteers.
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Contents
Catchment Area
DSS Mission, Vision, Values & Bill of Rights
Message from the Board of Directors Chairperson and the
Executive Director
Board of Directors/Our Partners
Numbers/Statistics
Tina and Leonard’s Stories
Events: Niagara Falls, St. Patrick’s Day, Staff Wellness Day,
Staff Halloween Party
Events: Annual Open House, Valentine’s Day, Premier Dalton
McGuinty visit, Dr. Sloan at AGM/Community Conversation
Events: Downsview Walking Club with Donovan Bailey,
Bangladesh Day, Holiday Party – Northwood Community
Centre
Events: African Cultural Day, Beating the Winter Blues,
Yoga and Zumba Classes, Client Outing
United Way Leadership Award, New Transportation Van
for Clients
Catchment area
DSS serves a geographic area that is
bounded by Bathurst Street to the East,
Lawrence Avenue (approximately) to
the South, Humber River to the West and
Steeles Avenue to the North. This area
includes North York West and parts of
North York Central -- areas of Toronto
that are challenged in significant ways.
Central LHIN’s 2008 Health Service
Needs Assessment and Gap Analysis
(SNAGA) project identified the long-term
health needs in the LHIN. According to
that study, almost 17% of North York
Central residents are over the age of
65 and there is a significant percentage
(12.94%) of low income families.
North York West has the second oldest
population (after North York Central)
in the Central LHIN, with 14.8% of
the residents over the age of 65. This
planning area also has the highest
percentage of low income families in the
Central LHIN at 20.47%.
Weston Rd.
1
2
3
4
400
Jane St.
7
7
Steeles Ave. W.
5
Finch Ave. W.
2
Sheppard Ave. W.
Wilson Ave.
Main Office
BOOST / Northwood
Arleta
Valleyview
3
Lawrence Ave. W.
Keele St.
Dufferin St.
407
401
Bathurst St.
DSS Catchment with High Needs Areas Highlighted
5
6
7
7
6
Shoreham
Walking Program
Services to Seniors Apt.
Services to Seniors Apt
1
4
2
Quality Integrity
Respect

Downsview Services for Seniors –
Revised Client Bill of Rights
This policy complies with the Home Care and
Community Services Act, 1994. Refer to the Act
for further details [1994, c. 26, s. 3 (1)].
1. A person receiving a community service
has the right to be dealt with by Downsview
Services for Seniors (“DSS”) in a courteous
and respectful manner, and to be free from
psychological, physical, financial, sexual and
systemic abuse by DSS.
2. A person receiving a community service has
the right to be dealt with by DSS in a manner
that respects the person’s dignity and privacy
and that promotes the person’s autonomy.
3. A person receiving a community service has
the right to be dealt with by DSS in a manner
that recognises the person’s individuality and
that is sensitive to and responds to the person’s
needs and preferences, including preferences
based on ethnic, spiritual, linguistic, familial and
cultural factors.
4. A person receiving a community service has
the right to information about the community
services provided to him or her and to be
told who would be providing the community
services.
5. A person applying for a community service
has the right to participate in DSS’ assessment
of his or her requirements and a person who
is determined under the Act to be eligible
for a community service has the right to
participate in DSS’ development of the person’s
plan of service, DSS’ review of the person’s
requirements and DSS’ evaluation and revision
of the person’s plan of service.
6. A person has the right to give or refuse
consent to the provision of any community
service. If consent is refused, service will not be
provided.
7. A person receiving a community service
has the right to raise concerns or recommend
changes in connection with the community
service provided to him or her and in
connection with policies and decisions that
affect his or her interest, to DSS, government
officials or any other person, without fear
of interference, coercion, discrimination or
reprisal.
8. A person receiving a community service has
the right to be informed of the laws, rules and
policies affecting the operation of DSS and to
be informed in writing of the procedures for
initiating complaints about DSS.
9. A person receiving a community service
has the right to have his or her records kept
confidential in accordance with the law.
misSion
DSS aspires to meet the needs of older adults and their
caregivers in our diverse community by providing equitable,
accessible, high quality services to support and foster
independent living.
vision
We will be life changing and make a difference to both
individuals and the community we serve. We will recognize
“the tipping points” of older adults and caregivers in our
community and help put supports in place so they are able
to live well at home. We will champion the needs of older
adults and caregivers, and develop partnerships in our diverse
community that capitalize on our strengths and those of others
to do even more.
values
Compassion
Genuine concern and attention giving older adults and
caregivers whatever support they need and striving to help
regardless of obstacles.
Integrity
Being honest, doing what we say we are going to do, and being
accountable.
Respect, Inclusion and Dignity
Respectful of all persons and appreciating their differences,
sharing resources with partners, facilitating positive, affirming
relationships amongst the staff and Board and with each other,
recognizing the work of staff and volunteers.
Person Focused
Putting the older adult and caregiver first, taking a “whole
person” approach to our care and support, supporting and
fostering their quality of life, honouring preferences and
the clients’ knowledge of what works best for them, also
recognizing the “whole person” in our staff and volunteers.
Quality
Being the best we can be, valuing the ability to listen, learning
from each other and continuously improving, aiming to meet
and exceed standards, recognizing that safety is a necessary
foundation of quality.
Innovation
Welcoming change and new ways of doing things, having the
courage to try new things.
Innovation Dignity Inclusion
3

Sharing our Values
Message from the Board of Directors
Chairperson and the Executive Director
Welcome, and thank you for taking the time to view our
2011-2012 Annual Report. It is our pleasure to share
some of the exciting developments at Downsview Services
for Seniors (DSS) from this past year.
It has been a truly outstanding year for our organization.
We have begun the important process of preparing for
our first Accreditation Survey, and therefore have been
directing our attention to the detail of what we do, how
we do it and most importantly, who we do it for. Already
we are realizing how this process will bring us together
as an organization and how it will help us focus on
serving the needs of our clients more effectively. The
Survey itself will occur in late June 2012.
As you will see in the coming pages, we are a very
active and engaged organization. Our many programs
celebrate the older adults of our community as we foster
an environment that promotes the self-worth and dignity
of those whom we serve. Our mission is to assist these
older adults in their areas of need and to help them live
rewarding and substantive lives from their homes for as
long as possible.
We verbalized our values a few years ago as we prepared
for the development of our Strategic Plan 2011-2014 and
now we face them squarely in front of us as the process of
Accreditation asks us to name them and to live them. Our
values are as follows:
It is our pledge to meet or exceed this
standard in all that we do.
We know that there will be challenges ahead as we
endeavour to establish these advancements. At times we
will be called upon to have the courage and faith that the
decisions we make are the correct ones. However, after
37 years of service we feel fully prepared to advance this
organization towards an even higher standard of care
for our clients. The coming year will be an exciting one
for us.
Finally, we would like to extend our gratitude to the
whole DSS family, including clients, Board of Directors,
volunteers, staff, funders and partners. Without the
synergistic operation of all levels of this organization, we
would not be able to function as we do.
Thank you! Thank you! Thank you, to YOU who help us
fulfill our mission, move closer to our vision, promote our
values and assist us in attaining our Strategic Goals and
Objectives. It is only with your help that we improve the
quality of life of the older adults and their caregivers of
our community.
Sincerely Yours,
Person-focused, quality, dignity, integrity,
respect, compassion, innovation and
inclusion.
They speak to our mission of providing the older adults
in our diverse community with equitable, accessible and
high quality service; our values also provide guidance
to the way people are expected to treat all people. You
will see our values listed frequently in this report as
we remind our clients, stakeholders, supporters and
ourselves of the standard that we have created for this
organization.
Gavin F. McIntosh – Board Chair
Joanne M. Jasper – Executive Director
4
Quality Integrity
Respect

Board Members
[2011 - 2012]
Gavin McIntosh (Chair)
Marcel Beals (Vice Chair)
Alex Remedios (Treasurer)
Marie Bova
Frances Chapkin
Marissa Colalillo
Gabriella Fasciani
Ricki Grushcow
Alexandra Harris
Beverley McClelland
Ashley Melo
David Mousavi
Lorne Shapiro
Board member Frances Chapkin dancing with her husband
at Art in the Park client-caregiver social event
[
OUR
[
PARTNERS
Downsview Services for Seniors believes that in our rapidly evolving healthcare environment,
effective partnerships build the biggest win-wins for person-centred care.
Altruvest
Alzheimer Society of York Region
Bathurst-Finch Network
Bernard Betel
Better Living Health and Community
Services
Black Creek Community Health Centre
Canada Summer Jobs Program (Service
Canada)
Canadian Research Network for Care in
the Community
Canadian Red Cross
CANES
Carefirst Seniors and Community
Services Association
Central Community Care Access Centre
(CCAC)
Central Local Health Integration
Network (LHIN)
CHATS – Community and Home
Assistance to Seniors
Christian Horizons
Circle of Care
City of Toronto:
• Social Development, Finance and
Administration
• Employment & Social Services
• Forestry, Parks and Recreation
Community Living Toronto
Community Police Liaison
Committee-32 Division
Community Support Services (CSS)
Network
Downsview Park Sports Operations
Etobicoke Support Services
George Brown College
Grant Thornton
Greater Toronto Civic Action Alliance
Home Instead Senior Care
Humber River Regional Hospital – Church
Street, Finch Avenue and Keele Street sites
Human Endeavour Organization
International Federation on Aging
Jamaican Canadian Association
Jane-Finch Community and Family Services
Kerry’s Place
Kristus Darzs
LOFT Community Services
Maytree Foundation
Meals on Wheels and More
Meta Centre
Ministry of Citizenship and Immigration
Ministry of Health Promotion and Sport
Montage Support Services
North York Elder Abuse Network
North York General Hospital
North York Healthy Aging Network
North York Senior Games
North York Seniors Centre
Older Women’s Network
Ontario Association of Coalition of Adult
Centre (OACAO)
Ontario Community Support Association
Ontario Gerontology Association
Organization of the Seniors Coalition of
Ontario
PEACH
The Regional Municipality of York
Ryerson University Department of Politics
and Public Administration
St. Clair West Services for Seniors
St. Johns Rehabilitation Hospital
Streetsport
Toronto Community Housing Corporation
Toronto Council on Aging Toronto District
School Board (via intergenerational
walking club partnership)
Toronto Elderly Persons Centre Network
Toronto Public Health (via Toronto Falls
Prevention Community Consultants
Committee)
Toronto West Stroke Network
Transcare
Unionville Home Society
Unison Health Care – Bathurst Finch Hub
United Way Toronto:
• Community Advisory Committee
• Speakers Bureau
University of Toronto:
• Faculty of Health Policy, Management &
Evaluation, Faculty of Medicine
Villa Colombo
Yee Hong Centre for Geriatric Care –
Markham
York University
• Faculty of Health
• Faculty of Social Work
York West Active Living Centres
Innovation Dignity Inclusion
5

DSS Client Service Data
our services
our services
clients served
Service Units
2010/11 2011/12 2010/11 2011/12
Homemaking
168
195
Homemaking (HOURS OF CARE)
11,564
8,779
Respite Care
7
11
Respite Care (NUMBER OF HOURS)
4.453
3,112
Personal Care
27
20
Personal Care (HOURS OF CARE)
3,318
1,460
Client Intervention & Support
319
255
Client Intervention & Support (VISITS)
794
588
Transportation
347
306
Transportation (CLIENT RIDES)
8,070
12,049
Meals on Wheels
370
358
Meals on Wheels (MEALS DELIVERED)
39,067
36,047
Diner’s Club
181
140
Diner’s Club (ATTENDANCE DAYS)
6,140
5,300
Healthier Living Centre
271
280
Healthier Living Centre (ATTENDANCE DAYS)
5,833
6,798
Branson Place
86
75
Branson Place (ATTENDANCE DAYS)
3,926
5,018
Interlude Program
16
34
Interlude Program (RESIDENCE DAYS)
200
834
BOOST
84
74
BOOST (ATTENDANCE DAYS)
4,279
4,193
Home at LasT
1625
1558
Home at LasT (HOURS OF CARE)
3,890
3,806
valleyview
79
94
valleyview (ATTENDANCE DAYS)
4,035
4,487
BALANCE OF CARE
110
116
BALANCE OF CARE
16,831
17,054
2011-2012 actual revenueS / expenses
Donation
$14,364
revenues $5,857,242 expenses $5,845,749
Supportive Housing
$889,047
CCAC
$1,128,375
Senior Care-clients fees
$739,893
Supportive Housing
$869,018
Central LHIN
$2,321,403
United Way
$107,578
Volunteer Services
$70,317
Other
$40,865
General Administration
$858,959
Healthier Living Centre
$192,727
Senior Care
$3,793,734
Ministry of Health and LTC
$85,400
Other
$513,891
City of Toronto
$77,320
6
Quality Integrity
Respect

My name is Tina. I am 56 years
old. A few months ago, after a
scary visit to my doctor, I was
advised that my blood pressure
was on the rise and, at times, was
spiking. After researching the
internet regarding the dangers
of high blood pressure, and on
doctor’s orders, I decided it was
time to make some changes in my
lifestyle.
TESTIMONIALS
I heard through neighbours that
Downsview Services for Seniors
provide classes to seniors 55 plus
(with age related conditions) at a
nearby Community Centre. I immediately checked out the program
and started attending the classes the following day.
On my first day I was immediately greeted and welcomed by
DSS staff. Within the first week of attending the classes I had
approximately 10 new friends and a whole new network of
acquaintances.
The instructors are very professional, knowledgeable, enthusiastic
and attentive to individual’s needs. There is line dancing on
Mondays with Joe; Yoga and Zumba on Tuesdays with Miriam;
Wednesdays and Thursdays walking club with Jody; and Latin
dancing with Juanita and fun workouts on Fridays with Michelle
who always tries to provide a challenge and encourages us to go
that “extra mile.”
I enjoy all the classes equally. Each class provides a different
challenge for me whether it’s a new dancing step, extra push-ups
or the will to pick up heavier weights.
This program not only provides excellent physical exercises for the
community, but it has an atmosphere that promotes the “social
aspect”. The recent success of our Christmas Party was testimonial
to the closeness of this group. We are now planning a Niagara
Falls/Casino trip for January 2012!!!
As stated previously, during my first week of attending the
program I made 10 new friends. Two months later... I now have
at least 40 new friends!!!!!!!!!!
This program is so much fun, I enjoy it immensely and attending
the classes has now become part of my day-to-day activities.
I would highly recommend it to anyone.
I would like to thank Jeff (Jeff Gruchy) and Meghan (Meghan
Lipp) for making this program so successful. Meghan is
always available to gather feedback, provide us with the latest
information on trips and activities and most and foremost is our
number one cheerleader. By the way, I am feeling so much better
now and my B/P IS GOING DOWN!!!!!!!!!!!!!!
Hi my name is Leonard Taylor and I was asked
to write a few words about the Healthier
Living Center.
Well, I started attending class in January 2011
at the “hangar” where I learned about the
classes held at Northwood C.C. I now attend
these classes five days a week. There are
all types of classes from fitness, to zumba,
to line dancing to walking. The instructors
keep the class fun and non- stop for the full
hour. I have made many friends there. These
classes have helped me in so many ways from
health reasons to friendships and a great way
to spend my mornings since my retirement
in Sept 2010. Other services offered that I
have taken advantage of and recommend
highly is the Foot Care Clinic. The nurse does
that little extra to make you feel like you’re
walking on air when she is finished. I would
also like to thank the staff and coordinators
of the Healthier Living Center for all the work
they do and the trips provided – such as the
Niagara Falls Festival of Lights held Jan.19,
2012 and also the trip to the Dominican
coming in March 2012. My congratulations
to all the staff associated with Downsview
Services for Seniors. Well done!
Leonard T. – Participant in all classes.
Tina G.
Innovation Dignity Inclusion
7

Events at Downsview Services for Seniors
St. Patrick’s Day 2012
Niagara Falls 2012
On Thursday January 19th 2012, 30 clients from The
Healthier Living Centre, Diner’s Club, and B.O.O.S.T
(Building our Strengths Together) programs went on
a full day excursion to Niagara Falls. The trip consisted
of wine tasting, lunch at Betty’s Restaurant, Fallsview
Casino (where everyone was given $10 of playing
money), and it ended with the Festival of Lights tour.
It was a fun-filled day with lots to do and lots to see –
everyone had a fantastic time!
On Thursday, March 15th 2012 The Healthier Living Centre
and B.O.O.S.T programs came together and celebrated St.
Patrick’s Day. The day consisted of a festive St. Patrick’s Day
meal including a fresh feta salad, chicken cutlet, broccoli,
mashed potatoes and some green beans. For dessert we served
green cake with peppermint ice cream and a green lemonade
punch to drink. The theme of the party was GREEN, where
we asked all guests to dress in green. On top of that we had a
fantastic entertainer that sang Irish songs and also provided the
guests with a sing-a-long sheet. The music was great because
it allowed for all of us to come together to dance, to enjoy the
music and to share in the company of others.
Staff Halloween Gathering 2011
Staff Wellness Day on Toronto Island
In September 2011, DSS went on a company-wide trip to Toronto
Island. It was so much fun!
We rode the bus to Queen’s Quay and then got on the ferry.
When we reached the picnic spot we played tug of war, bag races,
and volleyball. We had a delicious lunch afterwards. Toronto
Island is very scenic. There are beautiful landscaped gardens with
fountains and a gorgeous beach. Our favourite thing about the trip
was exploring the island on our rented quadricycle.
The trip gave us the opportunity to meet the friends and families of
our co-workers. We can’t wait for our next trip to Toronto Island!
8
Quality Integrity
Respect
Quality x
Being the best we can
be, valuing the ability to
listen, learning from each
other and continuously
improving, aiming to meet
and exceed standards,
recognizing that safety is
a necessary foundation
of quality.

Events at Downsview Services for Seniors
Downsview
Services for
Seniors Annual
Open House
Left to Right:
Gabriella Fasciani (DSS Board member), Tina (DSS client), Councillor Anthony
Perruzza (Ward 8, York West), Tom Rakocevic (assistant to Councillor Perruzza)
In December 2011, Downsview Services for Seniors joined
with its clients, caregivers, volunteers and staff, at the
Northwood Community Centre for an afternoon of socializing,
celebration at our 16th annual Open House. The attendees
enjoyed sandwiches, cookies, fruits, pastries and lots of festive
foods. There were photos with Santa, artwork and used books
for sale, and an afternoon raffle. Retailer gift cards were
available for purchase to help with fundraising. The event was
the perfect display of the holiday spirit.
Valentine’s
Day at the
Healthier
Living
Centre
On Tuesday February 14th 2012 the Healthier
Living Centre (HLC) came together and celebrated
Valentine’s Day. The event, “Love is in the Air”
was a great way for loved ones and friends to
come together, wear the colours of love and to
mingle amongst their new found friends. We
had approximately 50 HLC members attend
where snacks, beverages, and great company was
provided. We showed a romantic-comedy film
“When Harry Met Sally”, which was a hit - laughter
was shared by all. The event was a real success!
Premier Dalton
McGuinty at DSS
Left to Right:
Monte Kwinter, MPP (York Centre), Sophia Aggelonitis, MPP (Federal Minister responsible for Seniors), Dalton
McGuinty, MPP (Ontario Premier), Joanne Jasper (Executive Director, Downsview Services for Seniors), Lori Hales
(Branson Place Program Supervisor), David Harvey (Chief Public Policy & Program Initiatives Officer, Alzheimer
Society of Ontario)
Dr. Sloan speaking at the
Downsview Services for Seniors
Community Conversation and
Annual General Meeting 2011
Innovation Dignity Inclusion
9

Events at Downsview Services for Seniors
Donovan Bailey and the Ontario Lung Association ask Ontarians “How Old Are Your Lungs?”
Twenty-five Downsview Services for Seniors clients and 15 youths experienced a once in a lifetime opportunity on
November 16, 2011 when they met Canada’s very own 1996 Olympic Games Gold Medal Winner and then holder of title
of Fastest Man in the World - Donovan Bailey.
Donovan hosted a walking clinic at Lawrence Square Mall, followed by a media challenge to help raise awareness of
Chronic Obstructive Pulmonary Disease (COPD). A big thank you to Donovan for sharing his time, knowledge and
passion with us!
Bangladesh Day
On February 21, 2012
Branson Place clients enjoyed
a special Bangladesh Day
presentation by staff member
Tabinda. Clients made special
Bangladeshi crafts, ate an
ethnic meal and snacks,
experienced traditional
henna and everyone got the
opportunity to dress up in
traditional costumes such as
sarees and salwar kameezes.
Holiday Party
at Northwood
Community Centre
Downsview
Walking
Club joins
Donovan
Bailey
On Wednesday December 14th 2011, Downsview Services for Seniors hosted its
annual Holiday Party at the Northwood Community Centre where clients of the
B.O.O.S.T Program, Diner’s Club and Healthier Living Centre all came together to
celebrate the season. In addition to the clients there were family, friends, volunteers,
students and staff that filled the banquet hall. The hall was alive with 220 guests
enjoying live entertainment with many singing and dancing along to Christmas songs.
Downsview Services for Seniors Executive Director, Joanne Jasper, presented
Toronto Humber Rotary Club President, Diane Lowe, with a framed client art piece,
recognizing the Rotary’s continued support of this event. A special thank you to all
those who helped to make this special event such a success!
10
Quality Integrity
Respect

Events at Downsview Services for Seniors
Beating the
winter blues
at Downsview
Services for
Seniors
Photo by DAN PEARCE
“Regina P. walks with fellow
seniors at the Downsview
Services for Seniors Beat
the Winter Blues walking
event at Northwood
Community Centre.”
AFRICAN CULTURAL DAY
February is Black History Month.
To kick off the month, our George
Brown Activation student held a special
presentation in association with her
African Cultural Day event. Clients
danced and enjoyed entertainment.
They also learned about the various
African cultures.
The Walking Club at Downsview Services for seniors takes place at the
Northwood Community Centre and The Hangar inside Downsview Park.
It is a very popular way for seniors to ward off those winter blues. A
group of at least 25 older adults meets each Wednesday to get some much
appreciated exercise while being a part of a community of like-minded
individuals.
After a few minutes of light cardio and stretching, the men and women
are off, some walking with the aid of walking poles, others pushing their
walkers. Some race around the gym alone, while others stroll at a leisurely
pace with friends.
It is a great way for older adults to be active and involved during a time of
year when it is difficult to be outdoors and involved.
YOGA AND
ZUMBA CLASSES
Classes offered by the Healthier Living Centre at Northwood Community Centre are
growing. In November, there were 6-10 clients that participated in yoga classes – now
there are 30+!
Integrity x
Being honest, doing what
we say we are going to do,
and being accountable.
Client trip to
the Mandarin
Restaurant
Innovation Dignity Inclusion
11

Caring for Our Communities since 1974
Bhayana Family
Foundation Award
for Leadership 2011
Our very own Susan Doyle,
Assistant Executive Director, wins
the Bhayana Family Foundation
Award for Leadership 2011.
The Bhayana Family Foundation
Awards recognize extraordinary
contributions made by staff at
United Way Toronto funded
agencies. They are awarded by
United Way Toronto based on
peer nominations received in the
following five categories: Dedication,
Leadership, Team Achievement,
Innovation and Creativity,
Partnership Builder, and selfnomination
for the sixth category,
Community Partnership.
Did you know?
The offices of the Toronto
Council on Aging
are located at the main
office of Downsview
Services for Seniors
TORONTO
Council on Aging
Engaging in leadership and education
New Transportation Van for DSS
We are excited to announce that DSS has introduced a new
vehicle in early 2012 to our Transportation Department. With
funding from the Central LHIN, we were able to retire and replace
one of our older vehicles. The new one will enhance rider comfort
and increase service efficiency. Keep an eye out for our new
Toyota Sienna on the road!
We would like to thank our many donors who so generously
help support the ongoing needs of our various programs.
Funding support provided by
Charitable No. 10703 4134 RR0001
497 Wilson Avenue, North York, ON M3H 1V1
T: 416.398.5510 F: 416.398.5535
E: caring.matters@downsviewservices.com W: www.downsviewservices.com