"The 8 Step Guide to create an Integrated Marketing Communication Plan"
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"<strong>The</strong> 8 <strong>Step</strong> <strong>Guide</strong> <strong>to</strong><br />
<strong>create</strong> <strong>an</strong> <strong>Integrated</strong><br />
<strong>Marketing</strong><br />
<strong>Communication</strong><br />
Pl<strong>an</strong>"<br />
By:<br />
Lh Design <strong>an</strong>d <strong>Marketing</strong>
THE 6 STEP GUIDE TO CREATE AN INTEGRATED<br />
MARKETING COMMUNICATION PLAN<br />
marketers recognize that <strong>to</strong> increase<br />
Retail<br />
equity, shoppers must be led along a<br />
br<strong>an</strong>d<br />
A path that does not only result in a<br />
path.<br />
but one that causes the cus<strong>to</strong>mer<br />
purchase<br />
<strong>to</strong> be <strong>an</strong> advocate for the br<strong>an</strong>d.<br />
integrated marketing communication<br />
An<br />
uses the same thematic message in<br />
pl<strong>an</strong><br />
types of promotions. <strong>The</strong> idea<br />
different<br />
the message remains consistent<br />
behind<br />
consumers see a magazine ad or<br />
whether<br />
comp<strong>an</strong>y's web page.<br />
the<br />
consistent messaging plays <strong>an</strong><br />
This<br />
role in delivering the right br<strong>an</strong>d<br />
import<strong>an</strong>t<br />
STEP 1:<br />
STEP 2:<br />
STEP 3:<br />
STEP 4:<br />
STEP 5:<br />
STEP 6:<br />
STEP 7:<br />
STEP 8:<br />
Identify Target Audience<br />
Create Br<strong>an</strong>d Strategy<br />
Situational Analysis<br />
Determine Objectives<br />
<strong>Communication</strong>s Strategy<br />
Create a Schedule<br />
Make a Budget<br />
Implement, Moni<strong>to</strong>r, <strong>an</strong>d Control<br />
<strong>to</strong> the right shopper, at the right<br />
message,<br />
via the right interaction ch<strong>an</strong>nel <strong>to</strong><br />
time,<br />
in a purchases decision or build<br />
assist<br />
awareness.<br />
br<strong>an</strong>d
STEP 1: CLEARLY DEFINE YOUR<br />
TARGET AUDIENCE<br />
you develop your message, you must<br />
Before<br />
<strong>to</strong> whom you're going <strong>to</strong> be<br />
determine<br />
the end of your information gathering,<br />
At<br />
will be able <strong>to</strong> <strong>create</strong> a cus<strong>to</strong>mer<br />
you<br />
One of the first steps in<br />
communicating.<br />
<strong>an</strong> integrated marketing<br />
developing<br />
Once you have <strong>create</strong>d this profile.<br />
profile.<br />
will have all the information needed <strong>to</strong><br />
you<br />
pl<strong>an</strong> is identifying the<br />
communications<br />
cus<strong>to</strong>mer.<br />
your cus<strong>to</strong>mer at the appropriate<br />
target<br />
<strong>an</strong>d place with content that appeals<br />
time<br />
<strong>to</strong> them.<br />
cus<strong>to</strong>mer <strong>an</strong>alysis determines what makes<br />
A<br />
target consumer unique. This includes<br />
the<br />
characteristics, such as age,<br />
demographic<br />
level, gender, income, <strong>an</strong>d<br />
education<br />
geographic location.<br />
you know who you're going <strong>to</strong> target,<br />
Once<br />
also need <strong>to</strong> determine how you're<br />
you'll<br />
<strong>to</strong> reach your audience. An <strong>an</strong>alysis<br />
going<br />
the media <strong>an</strong> audience is likely <strong>to</strong><br />
identifies<br />
including specific magazines,<br />
use,<br />
<strong>an</strong>d television<br />
newspapers
STEP 2: CREATE A BRAND<br />
STRATEGY<br />
br<strong>an</strong>d is more th<strong>an</strong> just a name, a logo<br />
A<br />
or a snazzy strapline – it is<br />
design<br />
of a br<strong>an</strong>d like a person, each<br />
Think<br />
has their own personality, way of<br />
individual<br />
that encompasses your<br />
everything<br />
<strong>an</strong>d helps <strong>to</strong> set you apart<br />
org<strong>an</strong>isation<br />
communicating, their own values,<br />
dressing,<br />
characteristics <strong>an</strong>d s<strong>to</strong>ry <strong>to</strong> tell. It is<br />
friends,<br />
others. For example, br<strong>an</strong>ding c<strong>an</strong> be<br />
from<br />
through:<br />
achieved<br />
that makes up who we are <strong>an</strong>d it is also<br />
this<br />
characteristics which make a br<strong>an</strong>d.<br />
these<br />
br<strong>an</strong>d identity (logo, website <strong>an</strong>d colors)<br />
-<br />
advertising <strong>an</strong>d communications<br />
-<br />
a unique identity, or "positioning,"<br />
Creating<br />
import<strong>an</strong>t, because it distinguishes your<br />
is<br />
product <strong>an</strong>d packaging design<br />
-<br />
in-s<strong>to</strong>re experience<br />
-<br />
from the competition. <strong>The</strong> message<br />
product<br />
your integrated marketing<br />
in<br />
- pricing<br />
pl<strong>an</strong> will embody this<br />
communications<br />
identity.<br />
unique<br />
you determine who your cus<strong>to</strong>mer is,<br />
Once<br />
w<strong>an</strong>t <strong>to</strong> <strong>create</strong> a unique identity for<br />
you'll<br />
br<strong>an</strong>d or comp<strong>an</strong>y. <strong>The</strong> identity that<br />
your<br />
<strong>create</strong> will be more effective if it<br />
you<br />
appeals <strong>to</strong> <strong>an</strong> import<strong>an</strong>t need or value.
STEP 3: DEVELOPE A SITUATIONAL<br />
ANALYSIS<br />
<strong>an</strong>alysis refers <strong>to</strong> a collection of<br />
Situation<br />
that m<strong>an</strong>agers use <strong>to</strong> <strong>an</strong>alyse <strong>an</strong><br />
methods<br />
TYPES OF SITUATIONAL ANALYSIS<br />
internal <strong>an</strong>d external<br />
org<strong>an</strong>ization's<br />
<strong>to</strong> underst<strong>an</strong>d the<br />
environment<br />
Analysis: a study undertaken by <strong>an</strong><br />
SWOT<br />
<strong>to</strong> identify its internal<br />
org<strong>an</strong>ization<br />
capabilities, cus<strong>to</strong>mers, <strong>an</strong>d<br />
org<strong>an</strong>ization's<br />
environment.<br />
business<br />
<strong>an</strong>d weaknesses, as well as its<br />
strengths<br />
opportunities <strong>an</strong>d threats.<br />
external<br />
situation <strong>an</strong>alysis c<strong>an</strong> provide much<br />
A<br />
in<strong>to</strong> both internal <strong>an</strong>d external<br />
insight<br />
5 FORCES: Porter's five forces<br />
PORTER's<br />
is a framework that attempts <strong>to</strong><br />
<strong>an</strong>alysis<br />
that c<strong>an</strong> lead <strong>to</strong> a more<br />
conditions<br />
marketing communications<br />
effective<br />
the level of competition within <strong>an</strong><br />
<strong>an</strong>alyze<br />
<strong>an</strong>d business strategy<br />
industry<br />
development.<br />
strategy.<br />
Analysis: A framework or <strong>to</strong>ol used<br />
PESTEL<br />
marketers <strong>to</strong> <strong>an</strong>alyse <strong>an</strong>d moni<strong>to</strong>r the<br />
by<br />
is import<strong>an</strong>t <strong>to</strong> be aware of the fact that<br />
It<br />
are various types of situational<br />
there<br />
marketing environment fac<strong>to</strong>rs<br />
external<br />
have <strong>an</strong> impact on <strong>an</strong> org<strong>an</strong>isation.<br />
that<br />
that aim <strong>to</strong> better underst<strong>an</strong>d<br />
<strong>an</strong>alysis<br />
internal <strong>an</strong>d external forces that<br />
different<br />
c<strong>an</strong> affect your org<strong>an</strong>isation.
emember <strong>to</strong> ensure that the objectives that you have <strong>create</strong>d<br />
Always<br />
S.M.A.R.T:<br />
are<br />
SPECIFIC:<br />
Well defined<br />
-<br />
MEASURABLE:<br />
Know if the goal is obtainable <strong>an</strong>d how far away completion is<br />
-<br />
AGREED:<br />
Agreement with all the stakeholders what the goals should be<br />
-<br />
REALISTIC:<br />
Within the availability of resources, knowledge <strong>an</strong>d time<br />
-<br />
TIMED:<br />
Enough time <strong>to</strong> achieve the goal<br />
-<br />
STEP 4: DETERMINE YOUR MARKETING<br />
COMMUNICATIONS OBJECTIVES<br />
NOTE<br />
OBJECTIVES<br />
are basic <strong>to</strong>ols that underlie all<br />
Objectives<br />
<strong>an</strong>d strategic activities within a<br />
pl<strong>an</strong>ning<br />
- Clear <strong>to</strong> <strong>an</strong>yone that has a basic knowledge of the project<br />
<strong>The</strong>y serve as the basis for<br />
comp<strong>an</strong>y.<br />
comp<strong>an</strong>y policy. Additional, they<br />
creating<br />
- Find out when you have achieved your goal<br />
concrete goals <strong>an</strong>d provides a<br />
represent<br />
<strong>to</strong> measure progress.<br />
way<br />
CREATING OBJECTIVES<br />
you sit down <strong>to</strong> develop your<br />
When<br />
objectives, make sure that they<br />
marketing<br />
- Not <strong>to</strong>o much time, which c<strong>an</strong> affect project perform<strong>an</strong>ce<br />
clear <strong>an</strong>d easily unders<strong>to</strong>od. That<br />
are<br />
when you return <strong>to</strong> the table months<br />
me<strong>an</strong>s<br />
you will know exactly what you me<strong>an</strong>t<br />
later,<br />
each of the specific objectives.<br />
by
are 6 different elements that c<strong>an</strong> be used in a<br />
<strong>The</strong>re<br />
strategy. <strong>The</strong>se are:<br />
communications<br />
All messages a business pays <strong>to</strong> deliver<br />
Advertising:<br />
a medium <strong>to</strong> reach a targeted audience.<br />
through<br />
Selling: Using people <strong>to</strong> sell your product after<br />
Personal<br />
face-<strong>to</strong>-face with cus<strong>to</strong>mer.<br />
meeting<br />
Relations: Public Relations involves a message<br />
Public<br />
conveyed through mass media at no cost via<br />
being<br />
<strong>Marketing</strong>: It is interactive communication with<br />
Direct<br />
where the comp<strong>an</strong>y's message seeks or<br />
cus<strong>to</strong>mers<br />
a response from targeted cus<strong>to</strong>mers (i.e. e-mail<br />
implores<br />
marketing)<br />
Sponsorship: Event sponsorship occurs with a<br />
Event<br />
pays <strong>to</strong> have a presence at a sports,<br />
comp<strong>an</strong>y<br />
STEP 5: CREATE A COMMUNICATIONS<br />
STRATEGY<br />
COMMUNICATION STRATEGY (MIX) ELEMENTS<br />
back at the objectives you <strong>create</strong>d<br />
Looking<br />
step three, you will w<strong>an</strong>t <strong>to</strong> develop<br />
in<br />
which are ideas on how you will<br />
strategies<br />
those objectives.<br />
accomplish<br />
COMMUNICATION STRATEGY (MIX)<br />
communications strategy (mix) is a<br />
<strong>The</strong><br />
of activities that you will<br />
coordination<br />
Sales Promotion: Offering a discount price <strong>to</strong> a cus<strong>to</strong>mer<br />
<strong>to</strong> directly interact with your<br />
perform<br />
<strong>The</strong> main purpose of the<br />
cus<strong>to</strong>mers.<br />
newspaper or TV.<br />
mix is <strong>to</strong> inform, persuade<br />
communications<br />
remind your cus<strong>to</strong>mer about your<br />
<strong>an</strong>d<br />
product or service.<br />
entertainment, nonprofit or community events
STEP 6: CREATE A<br />
SCHEDULE<br />
TIMELINE<br />
a project timeline requires<br />
Creating<br />
project activities in<br />
coordinating<br />
with the ongoing business<br />
conjunction<br />
activities.<br />
project m<strong>an</strong>ager will identify <strong>an</strong>d detail<br />
A<br />
required in each phase of a<br />
activities<br />
<strong>an</strong>d lead teams with members of<br />
project<br />
staff <strong>to</strong> carry out each phase.<br />
your<br />
within the parameters of a project<br />
Working<br />
pl<strong>an</strong> sets out target dates for<br />
m<strong>an</strong>agement<br />
of tasks within each phase. <strong>The</strong><br />
completion<br />
is directly correlated <strong>to</strong> the scope<br />
timeline<br />
a project <strong>an</strong>d will ensure each task in<br />
of<br />
pl<strong>an</strong> will start <strong>an</strong>d finish on time <strong>an</strong>d<br />
your<br />
remain within the budget.
1: Org<strong>an</strong>ise your fin<strong>an</strong>ces by taking<br />
<strong>Step</strong><br />
account how much you have <strong>to</strong> spend.<br />
in<strong>to</strong><br />
2: Consider the cost of all the<br />
<strong>Step</strong><br />
elements that will need <strong>to</strong> be<br />
different<br />
3: Determine how long your campaign<br />
<strong>Step</strong><br />
be <strong>to</strong> see if your fin<strong>an</strong>ces c<strong>an</strong> match<br />
will<br />
4: Prioritise spending on aspects of<br />
<strong>Step</strong><br />
pl<strong>an</strong> that has the best ability <strong>to</strong> reach<br />
your<br />
STEP 7: FORMULATE<br />
BUDGET<br />
Who? Who are your cus<strong>to</strong>mers?<br />
HOW TO CREATE AN EFFECTIVE BUDGET<br />
What do you hope <strong>to</strong> achieve in<br />
What?<br />
them?<br />
targeting<br />
Where do you pl<strong>an</strong> on targeting<br />
Where?<br />
them?<br />
purchased in order <strong>to</strong> execute your pl<strong>an</strong>.<br />
When? When are you going <strong>to</strong> implement?<br />
now we would've <strong>an</strong>swered the 4 major<br />
By<br />
of this process. However. before<br />
questions<br />
the dist<strong>an</strong>ce.<br />
pl<strong>an</strong> c<strong>an</strong> be executed, the budget<br />
this<br />
<strong>to</strong> be taken in<strong>to</strong> account. Without<br />
needs<br />
a good enough budget, your pl<strong>an</strong><br />
creating<br />
underperform (due <strong>to</strong> lack of funds) or<br />
c<strong>an</strong><br />
your cus<strong>to</strong>mers.<br />
a lot of resources (due <strong>to</strong> over<br />
waste<br />
spending.
M<strong>an</strong>age (Moni<strong>to</strong>r)<br />
1.<br />
the campaign <strong>to</strong> see how well<br />
Moni<strong>to</strong>r<br />
Control 2.<br />
you have identified what works <strong>an</strong>d<br />
Once<br />
F<br />
I<br />
N<br />
I<br />
S<br />
H<br />
STEP 8: IMPLEMENT, MANAGE AND<br />
CONTROL<br />
you have implemented your<br />
Once<br />
marketing communications pl<strong>an</strong><br />
integrated<br />
you will need <strong>to</strong> do two things:<br />
elements are performing. By doing<br />
different<br />
you will have a clear indication of<br />
this,<br />
is currently working how you hoped it<br />
what<br />
work <strong>an</strong>d what is performing in a<br />
would<br />
way you didn't w<strong>an</strong>t it <strong>to</strong>.<br />
doesn't; make some ch<strong>an</strong>ges. Adjust<br />
what<br />
integrated marketing communications<br />
your<br />
<strong>to</strong> perform more <strong>to</strong> your liking in order<br />
pl<strong>an</strong><br />
get the desired results.<br />
<strong>to</strong>