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"The 8 Step Guide to create an Integrated Marketing Communication Plan"

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"<strong>The</strong> 8 <strong>Step</strong> <strong>Guide</strong> <strong>to</strong><br />

<strong>create</strong> <strong>an</strong> <strong>Integrated</strong><br />

<strong>Marketing</strong><br />

<strong>Communication</strong><br />

Pl<strong>an</strong>"<br />

By:<br />

Lh Design <strong>an</strong>d <strong>Marketing</strong>


THE 6 STEP GUIDE TO CREATE AN INTEGRATED<br />

MARKETING COMMUNICATION PLAN<br />

marketers recognize that <strong>to</strong> increase<br />

Retail<br />

equity, shoppers must be led along a<br />

br<strong>an</strong>d<br />

A path that does not only result in a<br />

path.<br />

but one that causes the cus<strong>to</strong>mer<br />

purchase<br />

<strong>to</strong> be <strong>an</strong> advocate for the br<strong>an</strong>d.<br />

integrated marketing communication<br />

An<br />

uses the same thematic message in<br />

pl<strong>an</strong><br />

types of promotions. <strong>The</strong> idea<br />

different<br />

the message remains consistent<br />

behind<br />

consumers see a magazine ad or<br />

whether<br />

comp<strong>an</strong>y's web page.<br />

the<br />

consistent messaging plays <strong>an</strong><br />

This<br />

role in delivering the right br<strong>an</strong>d<br />

import<strong>an</strong>t<br />

STEP 1:<br />

STEP 2:<br />

STEP 3:<br />

STEP 4:<br />

STEP 5:<br />

STEP 6:<br />

STEP 7:<br />

STEP 8:<br />

Identify Target Audience<br />

Create Br<strong>an</strong>d Strategy<br />

Situational Analysis<br />

Determine Objectives<br />

<strong>Communication</strong>s Strategy<br />

Create a Schedule<br />

Make a Budget<br />

Implement, Moni<strong>to</strong>r, <strong>an</strong>d Control<br />

<strong>to</strong> the right shopper, at the right<br />

message,<br />

via the right interaction ch<strong>an</strong>nel <strong>to</strong><br />

time,<br />

in a purchases decision or build<br />

assist<br />

awareness.<br />

br<strong>an</strong>d


STEP 1: CLEARLY DEFINE YOUR<br />

TARGET AUDIENCE<br />

you develop your message, you must<br />

Before<br />

<strong>to</strong> whom you're going <strong>to</strong> be<br />

determine<br />

the end of your information gathering,<br />

At<br />

will be able <strong>to</strong> <strong>create</strong> a cus<strong>to</strong>mer<br />

you<br />

One of the first steps in<br />

communicating.<br />

<strong>an</strong> integrated marketing<br />

developing<br />

Once you have <strong>create</strong>d this profile.<br />

profile.<br />

will have all the information needed <strong>to</strong><br />

you<br />

pl<strong>an</strong> is identifying the<br />

communications<br />

cus<strong>to</strong>mer.<br />

your cus<strong>to</strong>mer at the appropriate<br />

target<br />

<strong>an</strong>d place with content that appeals<br />

time<br />

<strong>to</strong> them.<br />

cus<strong>to</strong>mer <strong>an</strong>alysis determines what makes<br />

A<br />

target consumer unique. This includes<br />

the<br />

characteristics, such as age,<br />

demographic<br />

level, gender, income, <strong>an</strong>d<br />

education<br />

geographic location.<br />

you know who you're going <strong>to</strong> target,<br />

Once<br />

also need <strong>to</strong> determine how you're<br />

you'll<br />

<strong>to</strong> reach your audience. An <strong>an</strong>alysis<br />

going<br />

the media <strong>an</strong> audience is likely <strong>to</strong><br />

identifies<br />

including specific magazines,<br />

use,<br />

<strong>an</strong>d television<br />

newspapers


STEP 2: CREATE A BRAND<br />

STRATEGY<br />

br<strong>an</strong>d is more th<strong>an</strong> just a name, a logo<br />

A<br />

or a snazzy strapline – it is<br />

design<br />

of a br<strong>an</strong>d like a person, each<br />

Think<br />

has their own personality, way of<br />

individual<br />

that encompasses your<br />

everything<br />

<strong>an</strong>d helps <strong>to</strong> set you apart<br />

org<strong>an</strong>isation<br />

communicating, their own values,<br />

dressing,<br />

characteristics <strong>an</strong>d s<strong>to</strong>ry <strong>to</strong> tell. It is<br />

friends,<br />

others. For example, br<strong>an</strong>ding c<strong>an</strong> be<br />

from<br />

through:<br />

achieved<br />

that makes up who we are <strong>an</strong>d it is also<br />

this<br />

characteristics which make a br<strong>an</strong>d.<br />

these<br />

br<strong>an</strong>d identity (logo, website <strong>an</strong>d colors)<br />

-<br />

advertising <strong>an</strong>d communications<br />

-<br />

a unique identity, or "positioning,"<br />

Creating<br />

import<strong>an</strong>t, because it distinguishes your<br />

is<br />

product <strong>an</strong>d packaging design<br />

-<br />

in-s<strong>to</strong>re experience<br />

-<br />

from the competition. <strong>The</strong> message<br />

product<br />

your integrated marketing<br />

in<br />

- pricing<br />

pl<strong>an</strong> will embody this<br />

communications<br />

identity.<br />

unique<br />

you determine who your cus<strong>to</strong>mer is,<br />

Once<br />

w<strong>an</strong>t <strong>to</strong> <strong>create</strong> a unique identity for<br />

you'll<br />

br<strong>an</strong>d or comp<strong>an</strong>y. <strong>The</strong> identity that<br />

your<br />

<strong>create</strong> will be more effective if it<br />

you<br />

appeals <strong>to</strong> <strong>an</strong> import<strong>an</strong>t need or value.


STEP 3: DEVELOPE A SITUATIONAL<br />

ANALYSIS<br />

<strong>an</strong>alysis refers <strong>to</strong> a collection of<br />

Situation<br />

that m<strong>an</strong>agers use <strong>to</strong> <strong>an</strong>alyse <strong>an</strong><br />

methods<br />

TYPES OF SITUATIONAL ANALYSIS<br />

internal <strong>an</strong>d external<br />

org<strong>an</strong>ization's<br />

<strong>to</strong> underst<strong>an</strong>d the<br />

environment<br />

Analysis: a study undertaken by <strong>an</strong><br />

SWOT<br />

<strong>to</strong> identify its internal<br />

org<strong>an</strong>ization<br />

capabilities, cus<strong>to</strong>mers, <strong>an</strong>d<br />

org<strong>an</strong>ization's<br />

environment.<br />

business<br />

<strong>an</strong>d weaknesses, as well as its<br />

strengths<br />

opportunities <strong>an</strong>d threats.<br />

external<br />

situation <strong>an</strong>alysis c<strong>an</strong> provide much<br />

A<br />

in<strong>to</strong> both internal <strong>an</strong>d external<br />

insight<br />

5 FORCES: Porter's five forces<br />

PORTER's<br />

is a framework that attempts <strong>to</strong><br />

<strong>an</strong>alysis<br />

that c<strong>an</strong> lead <strong>to</strong> a more<br />

conditions<br />

marketing communications<br />

effective<br />

the level of competition within <strong>an</strong><br />

<strong>an</strong>alyze<br />

<strong>an</strong>d business strategy<br />

industry<br />

development.<br />

strategy.<br />

Analysis: A framework or <strong>to</strong>ol used<br />

PESTEL<br />

marketers <strong>to</strong> <strong>an</strong>alyse <strong>an</strong>d moni<strong>to</strong>r the<br />

by<br />

is import<strong>an</strong>t <strong>to</strong> be aware of the fact that<br />

It<br />

are various types of situational<br />

there<br />

marketing environment fac<strong>to</strong>rs<br />

external<br />

have <strong>an</strong> impact on <strong>an</strong> org<strong>an</strong>isation.<br />

that<br />

that aim <strong>to</strong> better underst<strong>an</strong>d<br />

<strong>an</strong>alysis<br />

internal <strong>an</strong>d external forces that<br />

different<br />

c<strong>an</strong> affect your org<strong>an</strong>isation.


emember <strong>to</strong> ensure that the objectives that you have <strong>create</strong>d<br />

Always<br />

S.M.A.R.T:<br />

are<br />

SPECIFIC:<br />

Well defined<br />

-<br />

MEASURABLE:<br />

Know if the goal is obtainable <strong>an</strong>d how far away completion is<br />

-<br />

AGREED:<br />

Agreement with all the stakeholders what the goals should be<br />

-<br />

REALISTIC:<br />

Within the availability of resources, knowledge <strong>an</strong>d time<br />

-<br />

TIMED:<br />

Enough time <strong>to</strong> achieve the goal<br />

-<br />

STEP 4: DETERMINE YOUR MARKETING<br />

COMMUNICATIONS OBJECTIVES<br />

NOTE<br />

OBJECTIVES<br />

are basic <strong>to</strong>ols that underlie all<br />

Objectives<br />

<strong>an</strong>d strategic activities within a<br />

pl<strong>an</strong>ning<br />

- Clear <strong>to</strong> <strong>an</strong>yone that has a basic knowledge of the project<br />

<strong>The</strong>y serve as the basis for<br />

comp<strong>an</strong>y.<br />

comp<strong>an</strong>y policy. Additional, they<br />

creating<br />

- Find out when you have achieved your goal<br />

concrete goals <strong>an</strong>d provides a<br />

represent<br />

<strong>to</strong> measure progress.<br />

way<br />

CREATING OBJECTIVES<br />

you sit down <strong>to</strong> develop your<br />

When<br />

objectives, make sure that they<br />

marketing<br />

- Not <strong>to</strong>o much time, which c<strong>an</strong> affect project perform<strong>an</strong>ce<br />

clear <strong>an</strong>d easily unders<strong>to</strong>od. That<br />

are<br />

when you return <strong>to</strong> the table months<br />

me<strong>an</strong>s<br />

you will know exactly what you me<strong>an</strong>t<br />

later,<br />

each of the specific objectives.<br />

by


are 6 different elements that c<strong>an</strong> be used in a<br />

<strong>The</strong>re<br />

strategy. <strong>The</strong>se are:<br />

communications<br />

All messages a business pays <strong>to</strong> deliver<br />

Advertising:<br />

a medium <strong>to</strong> reach a targeted audience.<br />

through<br />

Selling: Using people <strong>to</strong> sell your product after<br />

Personal<br />

face-<strong>to</strong>-face with cus<strong>to</strong>mer.<br />

meeting<br />

Relations: Public Relations involves a message<br />

Public<br />

conveyed through mass media at no cost via<br />

being<br />

<strong>Marketing</strong>: It is interactive communication with<br />

Direct<br />

where the comp<strong>an</strong>y's message seeks or<br />

cus<strong>to</strong>mers<br />

a response from targeted cus<strong>to</strong>mers (i.e. e-mail<br />

implores<br />

marketing)<br />

Sponsorship: Event sponsorship occurs with a<br />

Event<br />

pays <strong>to</strong> have a presence at a sports,<br />

comp<strong>an</strong>y<br />

STEP 5: CREATE A COMMUNICATIONS<br />

STRATEGY<br />

COMMUNICATION STRATEGY (MIX) ELEMENTS<br />

back at the objectives you <strong>create</strong>d<br />

Looking<br />

step three, you will w<strong>an</strong>t <strong>to</strong> develop<br />

in<br />

which are ideas on how you will<br />

strategies<br />

those objectives.<br />

accomplish<br />

COMMUNICATION STRATEGY (MIX)<br />

communications strategy (mix) is a<br />

<strong>The</strong><br />

of activities that you will<br />

coordination<br />

Sales Promotion: Offering a discount price <strong>to</strong> a cus<strong>to</strong>mer<br />

<strong>to</strong> directly interact with your<br />

perform<br />

<strong>The</strong> main purpose of the<br />

cus<strong>to</strong>mers.<br />

newspaper or TV.<br />

mix is <strong>to</strong> inform, persuade<br />

communications<br />

remind your cus<strong>to</strong>mer about your<br />

<strong>an</strong>d<br />

product or service.<br />

entertainment, nonprofit or community events


STEP 6: CREATE A<br />

SCHEDULE<br />

TIMELINE<br />

a project timeline requires<br />

Creating<br />

project activities in<br />

coordinating<br />

with the ongoing business<br />

conjunction<br />

activities.<br />

project m<strong>an</strong>ager will identify <strong>an</strong>d detail<br />

A<br />

required in each phase of a<br />

activities<br />

<strong>an</strong>d lead teams with members of<br />

project<br />

staff <strong>to</strong> carry out each phase.<br />

your<br />

within the parameters of a project<br />

Working<br />

pl<strong>an</strong> sets out target dates for<br />

m<strong>an</strong>agement<br />

of tasks within each phase. <strong>The</strong><br />

completion<br />

is directly correlated <strong>to</strong> the scope<br />

timeline<br />

a project <strong>an</strong>d will ensure each task in<br />

of<br />

pl<strong>an</strong> will start <strong>an</strong>d finish on time <strong>an</strong>d<br />

your<br />

remain within the budget.


1: Org<strong>an</strong>ise your fin<strong>an</strong>ces by taking<br />

<strong>Step</strong><br />

account how much you have <strong>to</strong> spend.<br />

in<strong>to</strong><br />

2: Consider the cost of all the<br />

<strong>Step</strong><br />

elements that will need <strong>to</strong> be<br />

different<br />

3: Determine how long your campaign<br />

<strong>Step</strong><br />

be <strong>to</strong> see if your fin<strong>an</strong>ces c<strong>an</strong> match<br />

will<br />

4: Prioritise spending on aspects of<br />

<strong>Step</strong><br />

pl<strong>an</strong> that has the best ability <strong>to</strong> reach<br />

your<br />

STEP 7: FORMULATE<br />

BUDGET<br />

Who? Who are your cus<strong>to</strong>mers?<br />

HOW TO CREATE AN EFFECTIVE BUDGET<br />

What do you hope <strong>to</strong> achieve in<br />

What?<br />

them?<br />

targeting<br />

Where do you pl<strong>an</strong> on targeting<br />

Where?<br />

them?<br />

purchased in order <strong>to</strong> execute your pl<strong>an</strong>.<br />

When? When are you going <strong>to</strong> implement?<br />

now we would've <strong>an</strong>swered the 4 major<br />

By<br />

of this process. However. before<br />

questions<br />

the dist<strong>an</strong>ce.<br />

pl<strong>an</strong> c<strong>an</strong> be executed, the budget<br />

this<br />

<strong>to</strong> be taken in<strong>to</strong> account. Without<br />

needs<br />

a good enough budget, your pl<strong>an</strong><br />

creating<br />

underperform (due <strong>to</strong> lack of funds) or<br />

c<strong>an</strong><br />

your cus<strong>to</strong>mers.<br />

a lot of resources (due <strong>to</strong> over<br />

waste<br />

spending.


M<strong>an</strong>age (Moni<strong>to</strong>r)<br />

1.<br />

the campaign <strong>to</strong> see how well<br />

Moni<strong>to</strong>r<br />

Control 2.<br />

you have identified what works <strong>an</strong>d<br />

Once<br />

F<br />

I<br />

N<br />

I<br />

S<br />

H<br />

STEP 8: IMPLEMENT, MANAGE AND<br />

CONTROL<br />

you have implemented your<br />

Once<br />

marketing communications pl<strong>an</strong><br />

integrated<br />

you will need <strong>to</strong> do two things:<br />

elements are performing. By doing<br />

different<br />

you will have a clear indication of<br />

this,<br />

is currently working how you hoped it<br />

what<br />

work <strong>an</strong>d what is performing in a<br />

would<br />

way you didn't w<strong>an</strong>t it <strong>to</strong>.<br />

doesn't; make some ch<strong>an</strong>ges. Adjust<br />

what<br />

integrated marketing communications<br />

your<br />

<strong>to</strong> perform more <strong>to</strong> your liking in order<br />

pl<strong>an</strong><br />

get the desired results.<br />

<strong>to</strong>

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