2015-2016

New build update
Since the start of our new build programme in 2014, we have
completed 41 new council homes plus a 41-bed homeless hostel.
During 2015-16 we completed six roof-top flats as part of the
refurbishment works at Longlands, Adeyfield and started work
on many more:
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36 flats at Aspen Court, Apsley
(completion summer 2016)
Five new homes at Elizabeth Court,
Queen Street, Tring (completion
September 2016)
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14 flats at Able House,
Hemel Hempstead Old Town
(completion February 2017)
Wood House
Longlands
In 2016-17 we will start work on:
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31 new homes for social rent at
Stationer’s Place, Apsley
Aspen
Court
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79 at Wood House, Maylands
(39 flats for social rent and
40 shared ownership)
14 new homes for social rent at
Swing gate Lane, Berkhamsted
Investing in our partnership
Improving your Repairs Service
Our partner Osborne has been working
together with tenants and housing staff
to look at how we can improve the
‘journey’ that our tenants travel when
their home needs a repair.
They held three ‘Journey mapping’
sessions, looking at every part of your
customer experience, from the time
you report a repair right through to the
completion of the job.
Osborne brought together tenants
and our staff to agree which processes
need improvement, and what are the
key points in the journey from start
to finish.
Everyone who took part agreed that
it was very useful. Tenant Debbie said:
“It’s great to see that Osborne and
DBC are interested in tenants’ views
and taking their points forward.”
As a result of tenants getting involved
in journey mapping, Osborne have
introduced many changes and
improvements to communicate
more effectively during the repairs
process and make it easier for tenants
to report repairs.
Valuing our community
Osborne have supported 82 community
initiatives in Dacorum, which have
benefited 5401 local people.
Hundreds turned out at our Northend
Community Orchard planting day, our
summer Fun Day and a series of events
in our sheltered schemes.
Annual Report 2015-16
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