2015-2016
1775-dacorum-annual-report-2016-for-web
1775-dacorum-annual-report-2016-for-web
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Our Promises for <strong>2016</strong>-17<br />
1.<br />
We will continue to invest in providing<br />
new homes and other housing options,<br />
to work towards meeting Dacorum’s<br />
need for more affordable homes<br />
To achieve this we will:<br />
✓✓<br />
Develop a new housing strategy so<br />
we have a positive influence across<br />
all housing tenures in the borough<br />
2.<br />
We will work with Osborne to improve<br />
the replacement programme for planned<br />
works, including kitchens and bathrooms<br />
To achieve this we will:<br />
✓✓<br />
Promote the new five-year planned<br />
works programme and make it easier<br />
for you to find out when your home<br />
is due for improvements<br />
✓✓<br />
Work with housing partners to maximise<br />
alternatives to social rented homes such<br />
as help to rent and self-build options<br />
✓✓<br />
Include information on planned<br />
works within adverts for properties<br />
on the allocations list<br />
✓✓<br />
Continue to promote ‘Moving to a smaller<br />
home’ and offer financial incentives for<br />
tenants wishing to downsize<br />
✓✓<br />
Report on the number of kitchens<br />
and bathrooms that have been<br />
replaced each year<br />
3.<br />
We will develop more opportunities<br />
for tenants and leaseholders to<br />
influence our services<br />
4.<br />
We will deliver a more responsive<br />
service by improving our<br />
communication channels<br />
To achieve this we will:<br />
To achieve this we will:<br />
✓✓<br />
✓✓<br />
✓✓<br />
✓✓<br />
Re-establish the Tenant<br />
and Leaseholder Committee<br />
Create more involvement activities so that<br />
everyone has a chance to have their say<br />
Develop more opportunities for young<br />
people to get involved<br />
Keep you informed about the difference<br />
you made to shape our services<br />
✓✓<br />
✓✓<br />
✓✓<br />
✓✓<br />
Increase our use of social media<br />
and respond to any questions<br />
within three working days<br />
Review our website to make it easier<br />
for you to find the information you need<br />
Develop a ‘contact us’ page that lists all<br />
the teams within our housing service<br />
Develop more ways for you to update<br />
your contact details<br />
5.<br />
We will work with our repairs<br />
and maintenance partners to offer<br />
a positive customer experience<br />
To achieve this we will:<br />
✓✓<br />
✓✓<br />
Continually monitor satisfaction results<br />
and customer experience and investigate<br />
any problem areas<br />
Develop a new Repairs Handbook<br />
to give you a clearer understanding<br />
of the service we offer and your rights<br />
and responsibilities<br />
Annual Report <strong>2015</strong>-16<br />
Page 7
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