Eurostar Samsung- Business Proposal
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Beyond Technology<br />
presents<br />
AFTER SALES SUPPORT
EUROSTAR<br />
CHAIRMANS MESSAGE<br />
We are living in fast changing times, where technology takes the lead in the<br />
introduction of better lifestyles and a more end consumer focused business. <strong>Eurostar</strong><br />
Group takes pride in its ability to bring forth products, solutions and services that are<br />
demanded by consumers and various verticals. The success and the leadership we<br />
enjoy today is backed by two decades of excellence and the long term vision of<br />
building globally recognized businesses. My vision has always been to define a client's<br />
'sense of purpose' and to use this as an internal compass, ably guiding me in<br />
navigating the company's journey towards exceeding customer experience.<br />
Raju T. Jethwani<br />
Chairman, <strong>Eurostar</strong> Group
DIVISION<br />
TABLETS<br />
SMART PHONES<br />
DIGITAL SATELLITE RECEIVING SYSTEMS<br />
DTDC DISTRIBUTION & LOGISTICS<br />
LED LIGHTING<br />
SECURITY SOLUTIONS<br />
CONSUMER ELECTRONICS<br />
ELECTRONIC MULTIMEDIA & PAY TV<br />
BUSINESS DEVELOPMENT<br />
REAL ESTATE
STB<br />
ZAPPER<br />
SMART<br />
HOME<br />
PVR<br />
UHD<br />
H.265<br />
STB<br />
41<br />
COMBO<br />
S2+T2/C2<br />
CI+
LNB<br />
Ku BAND<br />
KA BAND<br />
UNICABLE<br />
C BAND<br />
LNBF<br />
23<br />
dCSS<br />
SAT CR
DISH ANTENNA<br />
180CM<br />
240CM<br />
PRIME<br />
FOCUS<br />
300CM<br />
320CM<br />
420CM<br />
130CM<br />
110CM<br />
100CM<br />
90CM<br />
65CM<br />
OFFSET<br />
DISH<br />
ANTENNA<br />
30<br />
POLAR<br />
MOUNT<br />
240CM<br />
300CM<br />
320CM<br />
45CM<br />
420CM
CABLES<br />
CABLES<br />
31<br />
RG6<br />
RG11<br />
RG59+2DC<br />
QUAD SHIELD<br />
TRISHIELD<br />
JELLY FILLING
BASIC SERVICE PHILOSOPHY<br />
BEFORE SERVICE<br />
• Merchandising focused on customer needs /<br />
expectations<br />
• Quality check / assurance<br />
FAST<br />
SERVICE<br />
ACCURATE<br />
SERVICE<br />
IN SERVICE<br />
• Explaining feature & correct use of product<br />
• On Time Delivery<br />
• Immediate Installation & Product Demo<br />
RELIABLE<br />
SERVICE<br />
AFTER SERVICE<br />
• Immediate Response and Feedback<br />
• Quick and Quality Repairing<br />
• Meeting above Customers Expectations<br />
• Follow up on Service Provided<br />
CUSTOMER DELIGHT
SERVICE OFFERED<br />
Rework/Engineering Change Notices<br />
Inspection & Verification<br />
1. Changing BGA & other SMD components<br />
1. Microscopic inspection<br />
2. Changing PTH device using a unique De soldering.<br />
2. General Inspection<br />
3. Changing the components & circuit,<br />
3. In – depth Inspection<br />
4. Corrective action and preventive action<br />
modification<br />
REWORK/ENGINEERING<br />
CHANGE NOTICES<br />
COMPONENT LEVEL<br />
DEBUG<br />
4. Reduce defect rates<br />
Component Level Debug<br />
1. Troubleshooting component<br />
2. Identify the component fault and resolve<br />
3. Debug the failing circuits to the exact component<br />
failure.<br />
INSPECTION &<br />
VERIFICATION<br />
REFURBISHING<br />
Refurbishing<br />
1. Fully re-engineered<br />
2. Cosmetic enhancements and deep clean<br />
3. Re Packed & Labeling.<br />
4. Corrective action
SERVICE POINTS & CENTERS<br />
UAE<br />
KUWAIT<br />
OMAN<br />
JORDAN<br />
KHAMIS<br />
MUSHAIT<br />
DAMMAM<br />
RIYADH<br />
JEDDAH<br />
EUROSTAR COMMUNICATIONS LLC.<br />
Plot No.598-389,<br />
Dubai Investment Park<br />
P.O.Box : 51098, Dubai, UAE<br />
T: +971 4 8854373 Ext 844<br />
F: +971 4 8851240<br />
M: +971552009745<br />
Al Hamli Trading ,<br />
11th street Dhahran Road,<br />
Opp Al Rajhi Bank Dammam,<br />
P O Box 8727,<br />
Dammam 31492, KSA<br />
T: 00966-13-8284579<br />
F: 00966-13-4660781<br />
preetam.mithran@eurostar-digital.com<br />
muhammad.amjad@eurostargroup.com<br />
<strong>Eurostar</strong> International Satellite Est<br />
Ibrahim Nasser Al-Hajri Bldg,<br />
Block 8, Street 260, Tunis Street,<br />
P.O. BOX : 44607,<br />
Hawally - 32061, KUWAIT<br />
T: +965 22621459, F: +965 22621276,<br />
M: +965 90920587<br />
Al Hamli Trading LLC ,1st level:<br />
AlAmeera Bldg. Olaya,<br />
Riyadh PO Box 20585<br />
Riyadh 11465, K.S.A<br />
T: 00966-11-661720<br />
oommen.philip@eurostar-digital.com<br />
sadasivan.a@eurostar-digital.com<br />
Al Hamli Telecommunications<br />
Building no.120,Ware house no.11,<br />
Way no 55,<br />
Street Name AL OMRAN,<br />
GHALA INDUSTRIAL AREA NO. 266,<br />
MUSCAT P.O. Box : 982<br />
P. C. 117 Sultanate of Oman<br />
Tel: 00968 22304800<br />
AL HAMLI TRADING LLC,<br />
Office # 31,<br />
Mohommadiya Plaza,<br />
Madina Road, Jeddah ,<br />
P.O. Box : 16651,<br />
Jeddah 21474 (KSA)<br />
T: 00966-12-6636566<br />
tasawwur.husain@eurostargroup.com<br />
rahit.manzoor@eurostargroup.com<br />
Alsmadi For electronics Est.<br />
P.O Box 6230 Amman 11118,<br />
Jordan.<br />
Mobile +962-79-9204804<br />
Tel +962-6-5541221.<br />
Fax +962-6-5541222.<br />
Al-hamli trading llc,<br />
Balad,<br />
Near al jawad hotel,<br />
Kahmish mushyath – 61361<br />
M; +966172378716<br />
hdsmadi@yahoo.com<br />
johnel.alcoseba@eurostargroup.com
SERVICE INFRASTRUCTURE<br />
ACCESS<br />
CONTROL<br />
SATELLITE FEED<br />
CCTV<br />
BGA<br />
ESD SETUP<br />
TEST<br />
EQUIPMENTS<br />
SECURITY
TESTING SETUP ESD SETUP<br />
SECURITY<br />
SYSTEM<br />
TEST<br />
EQUIPMENT<br />
SERVICE CENTER - INFRASTRUCTURE
REWORK<br />
SECTION<br />
BGA REPAIR<br />
SECTION<br />
SIGNAL<br />
TESTING<br />
SOFTWARE<br />
TESTING<br />
HDD TESTING<br />
LIVE SOAKING<br />
SERVICE CENTER - INFRASTRUCTURE
REPAIRED & DELIVERED<br />
UAE KSA KUWAIT JORDAN<br />
10020<br />
9237<br />
31,232<br />
5951<br />
5835<br />
15,756<br />
6,994<br />
2544<br />
0<br />
3685<br />
1953<br />
1019<br />
3346<br />
2753<br />
2126 1959 1897<br />
1425<br />
1219<br />
561<br />
278<br />
396<br />
0<br />
41<br />
138115197<br />
2,713<br />
56,695<br />
2011 2012 2013 2014 2015 2016
OSN QC FAILURE ANALYSIS<br />
RCU<br />
HANG<br />
SIGNAL<br />
NO VOD<br />
AV FAULT<br />
HDMI<br />
FRONT PANEL<br />
OTA FAIL<br />
COMPONENT MISSING<br />
IMPROPER REWORK<br />
NOT BOOTING<br />
REBOOTING<br />
NO POWER<br />
NA<br />
SCR FAULT<br />
HDD FAULT<br />
JORDAN KUWAIT KSA UAE<br />
0 50 100 150 200 250<br />
2 849<br />
384 138<br />
TOTAL NO OF UNITS REPAIRED 56695<br />
OSN QC PASSED 55322<br />
OS QC FAIL 1373<br />
TOTAL % OF OSN QC FAIL 2.42<br />
HDD FAULT 0.56<br />
NA + NO VOD + SC FAULT 0.22<br />
TOTAL % OF REPAIRS FAILURE 1.64
SERVICE OPERATION<br />
OSN<br />
OSN CALL<br />
CENTER<br />
SERVICE CENTER<br />
CUSTOMER<br />
FINISHED GOODS<br />
NFF<br />
AR<br />
FF<br />
CUSTOMER<br />
Booking In /<br />
Initial Analysis<br />
IN BOUND<br />
REPAIR & TEST<br />
REFURBISH &<br />
PACKING<br />
NFF – NO FAULT FOUND<br />
AR – AFTER REPAIRS<br />
FF – FAULT FOUND<br />
REPAIR & TEST<br />
L2 & L3 SERVICE CENTER
DAILY WORK REPORT SHARING<br />
SECURED FTP SERVER<br />
ALL LOCATIONS<br />
USER NAME<br />
PASSWORD<br />
EUROSTAR<br />
ALL LOCATIONS DATABASE<br />
Maintained by<br />
AUTHORIZED BY<br />
EUROSTAR<br />
RETAIL<br />
OUTLET/DEALERS<br />
1. SYSTEM INTEGRATED TEST REPORT<br />
2. SERIALIZATION REPORT<br />
3. UNITS REPAIR STATUS<br />
4. UNITS INWARD & OUTWARD REPORT<br />
5. SPARES REPORT<br />
USER NAME<br />
PASSWORD
ORGANIZATION CHART<br />
Azeez Khan<br />
Divisional Manager<br />
Satellite receiving system<br />
• Team Management<br />
• 3 rd party service expansion<br />
• Direct Coordination with supplier & customer<br />
Abdul Azeez<br />
TL-QC SAT-<br />
DIP Dubai<br />
• Shipment quality control<br />
• Accessories development<br />
• Market feedback<br />
DAVID ANTONY<br />
PRODUCT DEVELOPMENT<br />
DIP-DUBAI<br />
• Receiver development<br />
• Accessories development<br />
• Product enhancement<br />
• Software testing<br />
SAJJAD BHATTI<br />
Exe Service DIP Dubai<br />
1. Service – local & 3 rd party<br />
2. BGA Repairs<br />
3. GRV, Sales support<br />
Preetam Mithran<br />
Team Lead<br />
Service Satellite Products<br />
• Satellite Product service- UAE/Overseas<br />
• Third party service: reports & deliveries<br />
• Spare parts inventory maintenance.<br />
Anil<br />
Exe Service Riyadh KSA<br />
1. Service – local & 3 rd party<br />
2. BGA Repairs<br />
3. Fault Analysis<br />
4. GRV, Sales Support<br />
LABOURS<br />
P.D TEAM-1<br />
QC-1<br />
SERVICE-8<br />
LABOUR-2 DIP<br />
KISHAN<br />
BORLAKUNTA<br />
DIP - DUBAI<br />
VIPIN DAS<br />
MOHANDAS<br />
DIP - DUBAI<br />
Oommen Philip<br />
TL Service Kuwait<br />
1. Service – local & 3 rd party<br />
2. BGA Repairs<br />
3. Fault Analysis<br />
4. GRV, Sales Support<br />
Tasawwur hussain<br />
Exe Service-OMAN<br />
1. Service – local & 3 rd party<br />
2. BGA Repairs<br />
3. Fault Analysis<br />
4. GRV, Sales Support<br />
Mr. Rahit,<br />
Exe Service-Jeddah<br />
1. Service – local & 3 rd party<br />
2. Fault Analysis<br />
3. GRV, Sales Support<br />
Mr. Amjad<br />
Exe Service Riyadh KSA<br />
1. Service – local & 3 rd party<br />
2. Fault Analysis<br />
3. GRV, Sales Support<br />
Mr. Johnel Dion say alcoseba<br />
Exe Service Khamis mushait<br />
KSA<br />
1. Service – local & 3 rd party<br />
2. Fault Analysis<br />
3. GRV, Sales Support
Thank You
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