transtec360 Brochure - TS_en_book

MULTI VENDOR SERVICE
An opportunity to optimize costs and
simplify your processes
Cost optimization
Manufacturers charge a lot for their services. This
often leads to increased costs after purchasing the
hardware. It doesn’t have to be that way.
The transtec Multi Vendor Service can offer savings
up to 50% compared to the manufacturer’s original
service, depending on the system. This includes a
whole range of manufacturers and device classes.
> Covered device classes
We support the device classes of almost all
renowned manufacturers.
Server
Storage
Network Library
Infrastructure
Office
Workstation Desktop
Notebook Printer
Runtime optimization
Many systems are used in critical environments over extended periods of time. However, manufacturer services
often have a limited duration and thus the systems are either replaced although still fully functional,
or operated without service. Thus in case of failure, procuring spare parts and restoring the device becomes
a problem for the customer.
The transtec Multi Vendor Service provides a solution. For all systems that are still in working order maintenance
can be provided even after the manufacturer's warranty has expired. This increases the service life
and usage cycles of your systems.
> Phase model of the device runtime
Options of the service purchase in relation to the age of the device.
„Starting on day one, we
may handle the entire
service for you.“
„Basis“ warranty
by the manufacturer or distributor
within the legal framework
„Extended“ warranty
by the manufacturer, distributor or
service provider beyond
the legal framework
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
Warranty extension
by the manufacturer or service provider
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
Offered solutions
from the provider's
perspective
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
care services
→ Core Pack or
only basic warranty?
end of
warranty
→ extension?
End-of-Service (EOS)
by manufacturer
→ Who takes over?
Issues from the
customer's perspective
1 - 3 years
4 - 6 years 7 - X years
Age/phases
14