ZaraAnnual-English2014

9 (C) Qualification and training programs for Company employees
Course Description
Number of
Employees
Natural Enjoyment 886
Quality Service Standards 662
Guest Experience Quality Standards 624
English Language 434
Excellence in Managing Performance 329
Complains Handling - Restoring the trust
employees and leaders
262
Diversity Training - Kitchen, HK, Laundry,
Stewarding, F&B
371
Sustainability 230
Communication Skills 175
Civil Defense Training (Fire & Safety, 1st
Aid)
151
Orientation 150
Diversity chemical training 130
green key , blue flag 130
Hygiene & Food Safety 125
Data Privacy 230
Environment Training/ workshops 109
ISSO 22000 101
Back to Excellence 114
Service Recovery 70
Meetings & Events Coaching 64
Lessons in Leadership 60
Security Awareness Course 57
Computer Skills (Windows, MS Office,
Internet Support, Micros...)
55
Managing Training & Development 51
Grooming & Hygiene 50
Cultural Sensitivity 48
Time Management 47
Emergency procedure & Plans 32
Reservations Coaching 30
On Job Training Skills 28
Essential Management Techniques 27
Coaching for Success 25
Life – saving( lifeguards) 21
Motivation 18
Gender Equity 18
Language departments (Arabic) 18
Community Management and Social
Media Training
14
Off Job Training Skills 14
Key Essentials of Food & Beverage
Management
13
Accounting Trainings 11
Finance for non financials 10
Bakery Professional Standard 6
Internship for students - Royal Academy 50
Hospitality 6
Selecting and Hiring 5
Executive Revenue Management 3
Housekeeping Management 2
Compliance Training 1
Engineering Trainings 1
Train the trainers 1
Total 6,069
10 Risks
The Company does not foresee any risks that may have a material impact on its operations during the coming fiscal year.
Annual Report 2014 29