Recordkeeping maturity model and road map

Recordkeeping maturity model and road map: Improving recordkeeping in Queensland public authorities
2 About the recordkeeping maturity model
2.1 Introducing the maturity model
A maturity model is a structured collection of elements based on levels of achievement. It enables
an organisation’s performance to be assessed against external benchmarks and provide a more
detailed picture than a simple “yes / no” check. Maturity assessments guide future improvements
and achievements.
The recordkeeping maturity model is a framework to assess current performance and set targets
for improvement. It defines the characteristics of recordkeeping at different levels, allowing for
staged progress.
The maturity assessment and road map process covers all recordkeeping processes in an
organisation. It covers physical and electronic records, systems and programs, requiring public
authorities to look holistically at their recordkeeping practices. However, a targeted assessment
can be made of particular areas of an organisation if desired.
2.2 Benefits
Upon completion of a maturity assessment, an organisation will have an accurate and reliable
summary of the current level of recordkeeping maturity. This will help a public authority to:
raise the overall profile of records management as a strategic priority
provide data to inform the development or review of a strategic approach to recordkeeping
provide evidence to help inform risk management decisions
provide data for internal audit and quality assessment purposes
identify areas of good practice which can act as exemplars to encourage further development
identify gaps and weaknesses and thus where best to target resources and focus efforts
assess the impact of previous and/or current investment in this area
provide evidence of its ability to comply with the Public Records Act 2002, and
measure progress in this area over time through repeated maturity assessments at set intervals.
2.3 Levels of maturity
Within the maturity model, statements or indicators summarise the characteristics of recordkeeping
at each level of maturity. In general, indicators at higher levels build on and incorporate the
requirements of the lower levels.
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