DMRGlatest

Document Manager 

Resource Guide 

2018/2019 

DOCUMENT 

M A N A G E R 

Dm 

A REFERENCE GUIDE TO DOCUMENT MANAGEMENT SOFTWARE 

AND RELATED PRODUCTS AND SERVICES AVAILABLE IN THE UK 

A DM MAGAZINE/ 

BTC PUBLICATION

EASY SOFTWARE UK (PLC) - CASE STUDY 

CASE STUDY 

FISHPOOLS FURNITURE 

Back in the last years of Queen 

Victoria's reign, Ernest Fishpool took 

out the then huge loan of £85 to go 

into the furniture business on his own. 

Over a century later that business - 

Fishpools Furniture 

(www.fishpools.co.uk) - is still based in 

the same location, Waltham Cross, 

Herts, and is now the largest quality 

furniture store in the South East of 

England. 

TIME EATEN UP BY 

ADMINISTRATION 

Up until 2014, the business stored all 

financial information and 

correspondence manually. This meant 

time had to be spent in paper-heavy 

business processes and workflows, 

recalls Alice Norris, its Operations 

Director. 

Alice and the rest of her management 

team recognised that a more digital 

way of working would be valuable for 

the company - and the decision was 

made to embrace an electronic filing 

culture. 

"It came down to managing growth," 

says Alice. "The amount of filing was 

leading to blockage - but the business 

hadn't stopped growing." 

DIGITAL EFFICIENCIES 

For the last four years Alice has been 

working with Enterprise Content 

2 DMRG2018/2019 l www.document-manager.com 

@DMMagAndAwards

EASY SOFTWARE UK (PLC) - CASE STUDY 

Management (ECM) leader EASY 

Software UK to help deliver that 

digital transformation. 

"We didn't research too many other 

ECM options because I had used 

EASY, I knew how it worked - and I 

knew that it would work for us," she 

says. 

In preparation for the changeover 

Alice had already started to get 

important internal Fishpools 

paperwork barcoded as she knew this 

would make future EASY-based 

archiving a more streamlined process. 

What's happened since EASY came on 

board? Scanning and storage of 

Fishpools' financial documentation is 

the answer - a task that includes 

everything that comes in through the 

front door for the busy SME's 

purchasing and invoicing needs: 

Fishpools processes about 800 sales 

orders and delivery notes and about 

400 invoices per week. 

This now means team members are as 

productive as they can be, as client, 

supplier and order information is far 

easier to store and search 

electronically than searching through 

filing cabinets, she notes. 

Alice explains that one of the biggest 

benefits is the time saving. "The 

amount of time that has been saved 

by senior members of staff like 

accountants, the finance director, 

myself, and at our distribution centre 

to be able to get access to delivery 

notes, is huge," she confirms. 

EASY CLEARLY BENEFITS OUR 

BUSINESS 

Another benefit is increased physical 

space at the company, which is freed 

up as it's no longer taken up by 

cabinets. In fact, as a result of the 

switch to Document Management, 

Fishpools has four extra desks in the 

office: "If we did not have this space 

we would be looking at extending, 

which would mean huge expense." 

The team has been able to free the 

equivalent of a full time employee 

now EASY is in place. "Our 

receptionist scans everything in, it's 

automatically filed - and then what 

paper we do receive gets recycled." 

"EASY has been very helpful, and on 

the support side whenever we have 

had issues it's been very prompt in 

coming back." 

EASY SOFTWARE UK (PLC) 

Reflection House Olding Road Bury St 

Edmunds Suffolk IP33 3TA 

01284 727870 

@ info@easysoftware.co.uk 

@EASYSoftwareUK 

www.easysoftware.co.uk 

CASE STUDY 

@DMMagAndAwards 

www.document-manager.com l DMRG2018/2019 

3

DOCUMENT MANAGER RESOURCE GUIDE 2018/2019 

PRODUCTION: Abby Penn 

(abby.penn@btc.co.uk) 

EDITOR: David Tyler 

(david.tyler@btc.co.uk) 

DESIGN: Ian Collis 

(ian.collis@btc.co.uk) 

SALES: David Hammond 

(david.hammond@btc.co.uk) 

PUBLISHER: John Jageurs 

(john.jageurs@btc.co.uk) 

Published by Barrow & Thompkins 

Connexion Ltd, 

35 Station Square, Petts Wood, 

Kent, BR5 1LZ, UK 

Tel: +44 (0)1689 616 000 

Fax: +44 (0)1689 82 66 22 

© 2018 Barrow & Thompkins 

Connexion Ltd. All rights reserved. 

No part of this guide may be 

reproduced without prior consent, 

in writing, from the publisher. 

INTRO 

By David Tyler, Editor, Document Manager Magazine 

Digital transformation is central to any 

modern organisation’s business planning 

– and document and content 

management technologies are 

increasingly recognised as critical 

components in successfully addressing 

those strategies. 

The mission of the Document Manager Resource Guide 

remains, as it has always been, to bring you the information 

you need to make informed buying decisions, in the format 

that you will find most useful. The DMRG is the most reliable 

source of information on the market: from scanning hardware 

through bespoke software development, and from the sole 

trader to the largest international enterprise. 

CONTENTS 

CASE STUDY 

2 EASY SOFTWARE UK (Plc) 

DIRECTORY - COMPANY A-Z 

5 Brother UK 

6 Capita Intelligent Communications 

7 EASY SOFTWARE UK 

8 e-ImageData Corporation 

9 PFU (EMEA) Limited 

10 ibml 

11 ITESOFT UK 

12 M-Files 

13 Northamber 

14 Restore Document Management 

15 Storetec Services 

4 DMRG2018/2019 l www.document-manager.com @DMMagAndAwards


Brother UK 

Brother UK 

Shepley St 

Audenshaw 

Manchester 

M34 5JD. 

08444 999 444 

@ scan@brother-uk.com 

brother-uk-ltd 

Brother_UK 

www.brother.co.uk 

Brother UK is an information, communications technology services provider, supplying 

businesses of all sizes with specialist print, scan, labelling and software solutions. 

As one of the fastest growing scanner brands in the UK, Brother offers a range of 

models spanning portable, compact, desktop and departmental scanners. It 

specialises in working with businesses across a range of sectors including healthcare, 

education, legal and insurance to deliver document capture and workflow solutions 

which increase efficiency and productivity while keeping costs to a minimum. 

Brother's innovative portfolio is designed to help businesses overcome the very latest 

business challenges and manage current business trends. All of its scanners are 

designed to support collaborative working environments, offering a range of 

connectivity options including NFC and Wi-Fi, and allowing users to scan directly to 

business software such as Sharepoint. In addition Brother's desktop scanners have 

been produced to easily integrate with existing document management software with 

TWAIN drivers and KOFAX compatibility. 

Certain scanner models can have their LCD screen customised based on 

requirements; this can be done either via Brother's Solutions Interface (BSI), allowing 

third-party developers to build, or integrate with, standing solutions, or alternatively 

Brother's Custom User Interface, software to alter the standard design and functions 

on the home screen. 

Brother's document capture specialists work with businesses to ensure that the 

document capture and workflow solution is tailored to meet their specific needs. The 

portable scanner range includes compact and lightweight designs to ensure they are 

easily transported, while the desktop scanner series features a variety of models to 

meet scan requirements in the office. 

Renowned for reliability, Brother's products have won a range of awards for their 

innovation and design. 

BROTHER UK 

To find out more please visit www.brother.co.uk 



5


Capita Intelligent Communications 

CAPITA INTELLIGENT COMMUNICATIONS 

Capita Intelligent Communications 

Stead House, Faverdale House, 

Faverdale Industrial Estate 

Darlington. DL3 0PS 

0800 313 4910 

@ info-cic@capita.co.uk 

capita-intelligent-communications 

@CapitaCIC 

capitaintelligentcommunications.co.uk 

Capita Intelligent Communications is a wholly owned subsidiary of Capita Plc 

delivering integrated multi-channel communication and digitisation solutions. 

We work with clients across a range of sectors and support them with expertise from 

across our business - in customer and property management, software and hardware, 

back and front office operations, recruitment and training - working together to 

provide a seamless, multidisciplinary solution. 

Our services range from traditional document management solutions, such as digital 

mailroom scanning, storage and retrieval services, as well as transactional and critical 

mailings, through to full digital multi-channel solutions. 

We implement industry-tailored solutions across a wide range of sectors resulting in 

significant process improvements and attractive ROI models. 


@DMMagAndAwards


EASY SOFTWARE UK 


Reflection House 

Olding Road 

Bury St Edmunds 

Suffolk 

IP33 3TA 

01284 727870 

@ info@easysoftware.co.uk 

easysoftwareuk 

www.easysoftware.co.uk 

EASY SOFTWARE is Europe's foremost provider of integrated, scalable document 

management technologies with more than 12,000 customers worldwide. 

These companies rely on EASY's comprehensive suite of substantially pre-configured 

yet customisable document process solutions to automate their businesses, improve 

productivity and efficiency to meet increasing regulatory requirements. 

The multiple award-winning product portfolio with its flagship product EASY 

ENTERPRISE is the document management solution of choice for organisations such 

as the FA Premier League, Johnson Cleaners UK, Home Retail Group, Smiths Group, 

the Mediterranean Shipping Company, Lidl and a host of local government 

authorities. 

EASY SOFTWARE is a Microsoft Gold Independent Software Partner and the second 

largest provider of SAP archiving solutions worldwide with its product, EASY for SAP. 

EASY's award winning business process solutions include: 

EASY Invoice - automates an organisation's invoicing processes. Capture, data 

synchronisation, verification, allocation, approval, posting, search/retrieval, and 

reliable revision-proof storage. 

EASY for HR - allows organisations to remove the paper mountain and control the 

flow of electronic information for the complexities associated with personnel 

management. With short implementation times, immediate benefits are guaranteed 

coupled with a fast return on investment. 

EASY Contract - a flexible, integrated solutions suite that stores sales and procurement 

contracts together with related documents in a central document management system 

providing electronic approval and financial insight with reporting dashboards. EASY 

Contract is also available as a managed service. 

EASY technologies are seamlessly integrated with many other popular ERP systems, 

such as MS Dynamics NAV, GP, SUN Accounts and mail systems such as Microsoft 

Exchange and Lotus Notes. More than 100 software development companies have 

created interfaces to EASY Enterprise. 




7


e-ImageData Corporation 

E-IMAGEDATA CORPORATION 

e-ImageData Corp 

340 Grant St 

Hartford, WI 53027 

USA 

1-800-251-2261 

@eImageData 

www.e-imagedata.com 

e-ImageData is the world industry leader in the design, manufacture, marketing, sales, 

and distribution of micrographic film equipment. Founded in 1989, e-ImageData 

forever changed the way people work with microfilm. Today, our products are built in 

the United States under the ScanPro® brand and shipped worldwide. 

The latest in our product development is the ScanPro All-In-One microfilm scanner 

- the only universal compact desktop scanner in the micrographics industry. The All-In- 

One scanner is an easy-to-use on-demand reader/printer/scanner for all microfilm 

types and a high-speed conversion scanner for microfiche and roll film. The All-In- 

One scanner is fast, accurate, and it's affordable - saving customers time and money. 

Our patented technology provides a vast array of features and functions such as the 

new AUTO-Carrier featured on the ScanPro All-In-One. Operated entirely by onscreen 

controls, users are able to move directly through fiche image-by-image, or 

anywhere on the fiche, with a single click. The AUTO-Carrier automatically scans a 

range of images, groups of images or the entire fiche, seamlessly and with 

unparalleled accuracy. In addition to its fiche-scanning capability, the AUTO-Carrier, 

automatically scans microfilm - allowing users to work with their entire film collection. 

No other equipment on the market can match the ScanPro product line for its 

proven track record of innovation, performance, and reliability. Backed by a three-year 

factory warranty, trained and certified dealers and the highest level of customer service, 

we continue to be the world industry leader in microfilm. To learn more about e- 

ImageData and our ScanPro products, visit our website www.e-ImageData.com. 


@DMMagAndAwards


PFU (EMEA) Limited 

PFU (EMEA) Limited 

Hayes Park Central, 

Hayes End Road, 

Hayes, 

Middlesex, UB4 7FE 

+44 (0) 208 5734444 

@ marketing@uk.fujitsu.com 

http://emea.fujitsu.com/scanners 

PFU (EMEA) Limited: Operating in Europe / Middle East / Africa, PFU (EMEA) Limited 

a subsidiary of Fujitsu are a market leading provider of document image scanners for 

personal, professional desktop, workgroup, departmental and high volume 

production environments. 

Fujitsu ScanSnap Series Scanners: Fujitsu's ScanSnap range of scanners take the 

complications out of document imaging with one-touch ease of use allowing users to 

scan everyday documents and seamlessly link to cloud accounts, smart devices and 

applications. Perfect for home and small business environments, the ScanSnap family 

of scanners brings duplex multisheet scanning to everyone, combining performance 

and affordability in a compact size along with a host of bundled software. 

Fujitsu SP Series Scanners: The SP models are a versatile entry point into professional 

document management offering intuitive and dependable scanning routines, a 

compact and easy to use design, reliable performance and bundled with an efficient 

document scanning software suite. 

Fujitsu fi Series Scanners: Organizations of all sizes can benefit from the awardwinning 

Fujitsu fi Series scanner products. Delivering an unbeatable combination of 

reliability, flexibility, affordability and performance these scanners range in speeds from 

20-135 colour pages per minute. These scanners offer a variety of innovative features 

such as automated image clean-up, ultrasonic double-feed detection and centralised 

administration. Additionally they include PaperStream IP and PaperStream Capture; 

best-in-class scanner driver and image capturing/processing software. 

Fujitsu Assurance Program: Fujitsu scanners have a well deserved reputation for being 

the most reliable and hard-wearing devices on the market. With the growing demand 

for document imaging solutions and an increase in business dependency on scanning 

and managing documents electronically, the Assurance Program provides the peace 

of mind and business continuity that customers demand, allowing you to focus on 

your business while Fujitsu focuses on your scanner. 

PFU (EMEA) LIMITED 



9


ibml 

IBML 

ibml 

1 Farnham Road, Guildford, Surrey. 

GU24RG 

+44 1483 549 818 

ibmlnews 

ibml 

ibmlnews 

www.ibml.com 

Headquartered in Birmingham, Alabama, ibml is a global provider of intelligent 

document scanning solutions that drive business process improvements from the point 

of capture, whether its a mid to high-volume centralized operation or a remote office. 

Combining hardware, software and services, ibml's comprehensive solutions automate 

the most demanding document applications in banking, financial services, healthcare, 

government services, outsourcing and more. 

Company Products and Services: ibml's solutions transform paper documents into 

usable electronic content with increased efficiency and quality, and reduced cost. 

Our products and services include ImageTrac scanners, SoftTrac Capture Suite, 

business and support services. The ImageTrac scanners, the leading devices in their 

class, capture data with fewer steps and less handling and have the flexibility to 

accommodate paper of all sizes, orientations and image quality. Combining superior 

throughput with exceptional scanning intelligence, ImageTrac scanners reduce manual 

prep work, re-scans, hand counting, staffing demands, and the need for separator 

sheets. 

Our SoftTrac Capture Suite centralises the management of document scanning 

operations, providing unmatched control, reporting and tracking. With the operational 

tools provided in SoftTrac Capture Suite, ibml users can more easily standardise their 

document scanning operations and integrate other scanners into their capture 

environment. 

Customer Base/Customers: Used by a wide variety of bureaus, outsourcing specialists, 

systems integrators and end-user organisations; everyday ibml customers in 43 

countries rely on our technology to accurately and efficiently capture millions of 

document images. 


@DMMagAndAwards


ITESOFT UK 

ITESOFT UK 

Unit C5 Nib 

Block C 

Dukes Court 

Duke Street 

WOKING 

SURREY. GU21 5BH 

01252 741 500 

@ uk.marketing@itesoft.com 

www.itesoft.com/contact/ 

ITESOFT is a software vendor that specialises in the digitalisation and automation of 

financial processes 

Our SCPA (Secure Capture and Process Automation) platform supports our clients in 

the digital transformation of their processes. Leveraging the latest in RPA (Robotic 

Process Automation) ICR (Intelligent Capture Recognition) and AI (Artificial Intelligence) 

our products are designed to deliver the highest rates of capture, throughput and 

protection to our clients. 

ITESOFT UK 

SCPA is developed on 3 pillars: 

• Omnichannel capture, ensuring that information from any source, in any format is 

captured without manual intervention. 

• Process Automation, allowing organisations to effectively and securely flow 

information around the organisation for approval, governance and productivity. 

• Fraud Detection, tools designed to provide security and protection from the moment 

that an invoice is received, significantly reducing risk and cost to business. 

Using these 3 core pillars, ITESOFT can: 

• Capture and STP (Straight Through Process) 100% of supplier invoices. 

• Process more than 60,000 invoices per FTE (Full Time Equivalent). 

• Save organisations upwards of 2% of their total supplier spend through fraud risk 

reduction. 

The core product within the SCPA platform is StreamLine for Invoices, a unique, record 

breaking, product leveraging the latest in as-a-service technology“ CAAS (Capture As 

A Service). 

ITESOFT was founded in 1984, and has been listed on the Euronext, Paris since 

February 2001. The business has offices in The United Kingdom, France, USA, 

Canada and Germany. 

ITESOFT has more than 650 clients across 35 countries. 


www.document-manager.com l DMRG2018/2019 11


M-Files 

M-FILES 

FileExpert Document Management 

Abbey House 

25 Clarendon Road 

Redhill 

Surrey 

RH1 1QZ 

01737 852130 

@ info@fileexpert.co.uk 

www.fileexpert.co.uk 

M-Files is acknowledged as a leader and visionary in the field by leading research 

organisations such as Gartner and Nucleus Research. Its capabilities have routinely 

exceeded its competitors at a similar price and the current product widens the gap 

even further. 

M-Files is a Software as a Service but offers additional benefits including full onpremise 

operation should you prefer. You can select a dedicated or hybrid 

environment and have the ability to transition seamlessly from your existing systems. 

AI-powered metadata controls content chaos with context: AI identifies and brings 

together information from legacy "dark data" silos, providing immediate access to 

critical information. For example, it enables you to discover Personal Identifiable 

Information in documents assisting you in GDPR compliance. 

M-Files connects to a variety of systems and repositories: from network folders and 

SharePoint, to file sharing services, existing DMS and ECM systems, as well as ECP 

and CRM systems, without requiring data migration. This helps to expose and 

interconnect information from hitherto disparate systems. 

Sophisticated: Absolutely! - Difficult: Absolutely Not! 

M-Files is one of the simplest systems to install and begin using immediately with the 

minimum of user training. This explains M-Files' high user adoption rates. M-Files 

brings order to your documentation ending duplication, version inconsistencies, 

security anomalies and vague business processes. 

FileExpert brings 9 years of experience in supplying M-Files systems and providing any 

required integration services along with full life-cycle support. So you can be confident 

of a successful implementation whether you need a simple 'out of the box' solution or 

a multinational deployment. 


@DMMagAndAwards


Northamber 

Northamber plc 

Namber House 

23 Davies Rd 

Chessington 

Surrey 

KT9 1HS 

020 8296 7000 

www.northamber.com 

Northamber is the UK’s largest distributor of document scanners and scanning 

software. 

Our partnerships include Fujitsu, Brother, Canon, Iris, Kodak Alaris, Kofax and 

Dokmee. Northamber is the longest established independent trade-only distributor in 

the UK, founded over 35 years ago with well over a decade of experience in 

document capture technology. Northamber has a dedicated, specialist team focused 

on delivering market leading; service, support and logistics to the channel. We also 

have partnerships with some of the largest independent software vendors in the UK 

meaning regardless of your requirements, Northamber can help. 

NORTHAMBER 




Restore Document Management 

RESTORE DOCUMENT MANAGEMENT 


Redhill Distribution Centre 

Redhill, RH1 5DY 

03332 206 937 

@ sales@restore.co.uk 

RestoreDocumentManagement 

Restore – Document Management 

@RestoreStorage 


www.restore.co.uk 

We are the largest UK-owned business dealing in records management and, as part 

of the Restore Plc group of office services companies,we havea solid support network 

and a clear mandate for continued growth 

“Service, service, service. With Restore you feel like you’re their only customer.” 

Mayur Patel, Director of Facilities, RPC Lawyers, London 

From 100 facilities the length and breadth of the country, we serve blue-chip 

businessesfrom the FTSE100, large legal practices, NHS trusts and local authorities 

and most of the top 25 accountancy firms, as well as many SMEs and third sector 

organisations. We are UK-focused, so we understand what it takes for offices to work 

well and we understand our customers: managers responsible for keeping their offices 

running smoothly. 

We are expert data handlers and,in a world of change surrounding GDPR, work with 

you to update and improve your records management processes so that you are fully 

compliant. Our aim is to give you back control over your business information - 

whether that’s through a root and branch indexing exercise, by installing our 

Dovetailasset management software, or by freeing up hospital space for clinical use. 

We look after all manner of documents, such as deeds, customer and employee 

data, x-rays, film and ancient maps, and even irreplaceable heritage items from 

museums and galleries who put their trust in our specialist security and services to care 

for objects for future generations. 

We are proud to stand by a strong set of company values. These include trust, care, 

security, value for money and being good people to do business with. Our 

knowledgeable and approachable account managers offer a level of service that’s 

second to none and you can count on us to help you achieve your goals in areas 

such as: compliance and legal exposure; privacy and security; access to information; 

cost control, and space restrictions. At Restore, we always listen to what you need and 

come up with a tailored solution. But don’t take our word for it, come and take a 

look round one of our wholly owned facilities, talk to our people. There’s bound to be 

a centre near you! 


@DMMagAndAwards


Storetec Services 

Storetec Services 

Sidings Business Park 

Freightliner Road 

Hull, East Yorkshire 

HU3 4XA 

0800 612 4065 

@ support@storetec.net 

StoretecHull 

www.storetec.net 

Storetec are market leaders in the document management industry providing a range 

of scanning and storage services to assist companies in the seamless transition of 

going paperless. Operating throughout the UK, Storetec have developed an 

unrivalled reputation for: innovation, service and excellent customer support. We are 

proud to have assisted some of the largest businesses in the UK and worldwide to go 

digital, by digitising their business-critical records into an accessible, readable format. 

We've been scanning, storing and managing documents for over 15 years. And 

we’re well known for our expertise, outstanding customer service and attention to 

detail. 

We understand that every project is unique, which is why we offer our clients bespoke 

scanning services including: Document Scanning, Archive & Bulk Scanning, Book 

Scanning, Forward Scanning, Medical Record Scanning, Microfilm & Microfiche 

Scanning and Large Format Scanning, in addition to our other services including: Box 

Storage, Scan on Demand, Records Management, Digital Mailroom and Data 

Capture. To aid our client’s scanning services, we have also launched a cloud- based 

system called FreeDocs to give clients the ability to access and manage their scanned 

documents at any time, from anywhere worldwide. 

STORETEC SERVICES 

Information security and confidentiality are of the upmost importance to us, and we 

have worked hard to ensure our operations are accredited to the latest standards. 

Storetec are accredited to ISO 27001 for Information Security, ISO 9001 for Quality 

Management, Cyber Essentials and many more, in addition to being GDPR compliant 

and ISSA approved. 

Storetec have been nominated for, and won, various awards at the Document 

Manager awards including BPO/Outsourcing Scanning Bureau of the Year in 2017, 

2015, 2014 and 2013 and Service/Support Business of the Year in 2016.

DMRGlatest

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