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38,388 Contacts with known reasons 49% Latvia Child helpline name: Uzticības Tālrunis 116111 Child helpline organisation: The State Inspectorate for Protection of Children’s Rights Website address: www.bti.gov.lv Child helpline number: 116 111 Operating hours: Variable hours Year of establishment: 2006 5,084 Attempted contacts 5,084 Answered contacts 14% TOP 5 REASONS FOR CONTACT Abuse and violence Information requested Psychosocial, mental health Peer relationships Family relationships 9% 6% 6% 0% 0% 100% 42% 98% 0% 0% 0% 0% 0% 2% 0% 37% 5% 3% Boredom 5% 7% 18,716 contacts Fear and anxiety Lack of confidence Feelings of sadness Loneliness Other forms of psychosocial, mental health 36 SPOTLIGHT ON PSYCHOSOCIAL, MENTAL HEALTH
Lithuania Child helpline name: Vaikų linija Child helpline organisation: Vaikų linija Website address: www.vaikulinija.lt Child helpline number: 116 111 Operating hours: Every day from 9:00 until 21:00 Year of establishment: 1997 25,258 Contacts with known reasons 20% 22% 17% 34% 60% 7% 1,306,578 Attempted contacts 141,463 Answered contacts 99% 0% 0% 0% 1% 0% 0% 0% DISTRIBUTION OF CONTACTS PER AGE AND SEX 3% 10% 10% 3% 1% 49% 63% 1% 69% 35% 48% 30% 36% 64% 9% 63% 27% TOP 5 REASONS FOR CONTACT Psychosocial, mental health Bullying Peer relationships Family relationships Abuse and violence 13-15 7-9 16-17 18-25 0-6 10-12 years old 70,426 17,624 11,284 2,253 560 0 contacts 37
Page 2 and 3: Colophon Child Helpline Internation
Page 4 and 5: Forewords CHILD HELPLINES REMAIN TH
Page 6 and 7: Introduction VOICES OF CHILDREN AND
Page 9 and 10: How can we ease the burden of refug
Page 11: Intervention Centers, mobile medica
Page 14 and 15: Have a look at the numbers. In 2015
Page 16: February to August 2016, ALO 116-11
Page 19 and 20: 33% 46% 21% SWEDEN FINLAND IRELAND
Page 21 and 22: 206,331 Attempted contacts Belgium
Page 23 and 24: 21% 44% Czech Republic Child helpli
Page 25 and 26: 319,953 Attempted contacts Finland
Page 27 and 28: Because she was anxious and cutting
Page 29 and 30: Germany Child helpline name: Kinder
Page 31 and 32: 965,238 Attempted contacts Hungary
Page 33 and 34: 17% Italy Child helpline name: Tele
Page 35: Anna, who was 15 years old, called
Page 39 and 40: 4,707,128 Attempted contacts Nether
Page 41 and 42: 2,027 Contacts with known reasons 4
Page 43 and 44: "I'm afraid to go back home", said
Page 45 and 46: Slovakia Child helpline name: LDI -
Page 47 and 48: Spain Child helpline name: Teléfon
Page 49 and 50: United Kingdom Child helpline name:
Page 51 and 52: 14,151 Contacts with known reasons
Page 53 and 54: The child helpline counsellor answe
Page 55 and 56: ICELAND 43% 49% 9% 13-15 NORWAY SWI
Page 57 and 58: Azerbaijan Child helpline name: Aze
Page 59 and 60: 2,588 Contacts with known reasons 3
Page 61 and 62: 40% 20% 14% 48% 52% Israel Child he
Page 63 and 64: Yosef, a 15-year-old Israeli boy ha
Page 65 and 66: Montenegro Child helpline name: Dje
Page 67 and 68: 12,329 Attempted contacts Norway Ch
Page 69 and 70: Serbia Child helpline name: NADEL -
Page 71 and 72: Ukraine Child helpline name: La Str
Page 73 and 74: To talk about her family problems,
Page 75 and 76: I think a lot about ending my life.

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