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80% Poland Child helpline name: Telefon Zaufania dla Dzieci i Młodzieży Child helpline organisation: Empowering Children Foundation Website address: www.116111.pl Child helpline number: 116 111 Operating hours: Every day from 12:00 until 20:00 Year of establishment: 2008 117,137 Contacts with known reasons 17% 26% 16% 11% 11% 49% 51% 0% 139,412 Attempted contacts 139,412 Answered contacts 95% 0% 1% 0% 4% 0% 0% 0% DISTRIBUTION OF CONTACTS PER AGE AND SEX 1% 1% 58% 60% 39% 41% 20% 38% 62% 74% 1% 9% 61% 38% 17% TOP 5 REASONS FOR CONTACT Psychosocial, mental health Sexuality and sexual awareness Peer relationships Family relationships Abuse and violence 13-15 10-12 16-17 18-25 7-9 0-6 years old 58,528 23,388 17,609 2,385 1,265 65 contacts 40
2,027 Contacts with known reasons 42% Portugal 23% 0% 0% 100% Child helpline name: SOS Criança Child helpline organisation: Instituto de Apoio à Criança Website address: www.iacrianca.pt Child helpline number: 116 111 Operating hours: Mon - Fri from 9:00 until 17:00 Year of establishment: 1988 2,621 Attempted contacts 2,621 Answered contacts 7% TOP 5 REASONS FOR CONTACT Psychosocial, mental health Legal matters Abuse and violence Information requested Homelessness 15% 4% 30% 49% 90% 0% 0% 0% 7% 0% 0% 4% 6% 20% 25% Neglect Physical abuse Emotional abuse Sexual abuse Other forms of abuse 321 163 133 41 200 SPOTLIGHT ON ABUSE AND VIOLENCE 41
Page 2 and 3: Colophon Child Helpline Internation
Page 4 and 5: Forewords CHILD HELPLINES REMAIN TH
Page 6 and 7: Introduction VOICES OF CHILDREN AND
Page 9 and 10: How can we ease the burden of refug
Page 11: Intervention Centers, mobile medica
Page 14 and 15: Have a look at the numbers. In 2015
Page 16: February to August 2016, ALO 116-11
Page 19 and 20: 33% 46% 21% SWEDEN FINLAND IRELAND
Page 21 and 22: 206,331 Attempted contacts Belgium
Page 23 and 24: 21% 44% Czech Republic Child helpli
Page 25 and 26: 319,953 Attempted contacts Finland
Page 27 and 28: Because she was anxious and cutting
Page 29 and 30: Germany Child helpline name: Kinder
Page 31 and 32: 965,238 Attempted contacts Hungary
Page 33 and 34: 17% Italy Child helpline name: Tele
Page 35 and 36: Anna, who was 15 years old, called
Page 37 and 38: Lithuania Child helpline name: Vaik
Page 39: 4,707,128 Attempted contacts Nether
Page 43 and 44: "I'm afraid to go back home", said
Page 45 and 46: Slovakia Child helpline name: LDI -
Page 47 and 48: Spain Child helpline name: Teléfon
Page 49 and 50: United Kingdom Child helpline name:
Page 51 and 52: 14,151 Contacts with known reasons
Page 53 and 54: The child helpline counsellor answe
Page 55 and 56: ICELAND 43% 49% 9% 13-15 NORWAY SWI
Page 57 and 58: Azerbaijan Child helpline name: Aze
Page 59 and 60: 2,588 Contacts with known reasons 3
Page 61 and 62: 40% 20% 14% 48% 52% Israel Child he
Page 63 and 64: Yosef, a 15-year-old Israeli boy ha
Page 65 and 66: Montenegro Child helpline name: Dje
Page 67 and 68: 12,329 Attempted contacts Norway Ch
Page 69 and 70: Serbia Child helpline name: NADEL -
Page 71 and 72: Ukraine Child helpline name: La Str
Page 73 and 74: To talk about her family problems,
Page 75 and 76: I think a lot about ending my life.

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