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FORD AUTOTEAM<br />
THE MAGAZINE FOR ALL FORD DEALER STAFF ISSUE 6/2016
EDITORIAL<br />
Celebrating Success<br />
and Looking Forward<br />
It’s been a great 2016, not only for us here at the Henry Ford Academy, but for<br />
the Ford brand as a whole. Ford have come out of a challenging period for the<br />
automotive industry and are now enjoying great success. Our vehicles are<br />
more popular than ever, with Fiesta and Transit topping the sales charts and<br />
global profits have exceeded all expectations.<br />
While everyone in the Ford family should be extremely proud of this success, we<br />
cannot stand still. Here at the Academy, we are continually striving to improve<br />
and expand our training. Our courses are constantly evolving and our team is<br />
always looking to make improvements to everything we do. Our commitment to<br />
training for Dealer staff at every level remains firm and this is demonstrated by<br />
the Basic Electrics and Electronics course covered on page 12, while our<br />
commitment to new technology is discussed in the Henry Ford Academy News<br />
section on page 36.<br />
It’s not just the Henry Ford Academy that is embracing new technology though.<br />
Turn to page 18 and you can get a glimpse at the stunning All-new Fiesta. This<br />
iconic vehicle goes from strength to strength and the latest generation model<br />
features more technology than ever. It demonstrates our commitment to<br />
serving all types of customer, with the Fiesta Active set to<br />
kick-off a whole new range of crossover vehicles.<br />
2017 looks to be another great year for Ford, with our Parts and Accident Repair<br />
Centre curriculums launching, so keep an eye out for more great training<br />
opportunities in the coming year.<br />
Mark Jones<br />
Manager, Henry Ford Academy<br />
The information contained in Autoteam is produced in good faith by<br />
Clifford Thames (and its contributing agencies) and is based upon Ford<br />
published information including; order and technical guides, competitor<br />
manufacturer brochures and websites and is believed to be correct at<br />
the time of going to print. The articles based around dealer visits reflect<br />
the conditions and practices of the country featured. Where these differ<br />
from local practice, the latter should apply.<br />
Whilst the team have gone to great lengths to ensure its accuracy, Ford<br />
policy is one of continuous development and no liability can be<br />
accepted for any inaccuracies or omissions in this publication. Vehicles<br />
shown may not be to exact UK specification. Competitive<br />
manufacturers may change their specification and pricing at short<br />
notice. Some articles in Autoteam may not therefore reflect the short<br />
term, or locally based consumer offers made available after<br />
publication. Views expressed in Autoteam are not necessarily those of<br />
Ford Motor Company.<br />
Autoteam is designed for Ford Dealer staff and Ford Motor Company<br />
employees. It is not designed for distribution to the general public. The<br />
information contained within Autoteam is confidential.<br />
Correct at the time of going to print. Errors and omissions excepted.<br />
Autoteam Administration, Springfield Lyons House, Chelmsford<br />
Business Park, Chelmsford, Essex, CM2 5TH.<br />
Designed and produced by Clifford Thames Limited, Chelmsford, Essex.<br />
2 FORD AUTOTEAM 6/2016
CONTENT<br />
CAR AND VAN<br />
Stay Switched On 12<br />
Electronics are becoming ever more integral to Ford vehicles; are you equipped<br />
to work with them?<br />
Technical Networking 20<br />
Technical Service Dealer Clinics are a great way to keep on top of the latest<br />
developments.<br />
BODY<br />
Tackling Corrosion 22<br />
Correct repair of corrosion is vital, so we take a look at the process.<br />
SERVICE<br />
Quick Lane Goes Digital 25<br />
Quick Lane results show a strong increase in all-new retail custom.<br />
FORD eCHECK Video Reporting - Unleash your Service Potential 32<br />
FORD eCHECK Video Reporting is taking the nation by storm – do you have it yet?<br />
Tyre Safety Month - 2016 33<br />
Ford link up with TyreSafe to support the annual Tyre Safety Month campaign.<br />
PARTS<br />
FordEcat Refreshed 21<br />
The all-new FordEcat is much more than just a parts catalogue.<br />
Perfect Parking 26<br />
Xvision rear Parking Distance Control (PDC) kits could help you to increase profits.<br />
Mustang Must-Haves 29<br />
There are some great accessories available for Mustang, so let’s take a look at<br />
one of the most useful – the Wind Deflector.<br />
SALES<br />
KA+ is Ascot Favourite 4<br />
KA+ offers driving dynamics based on the Fiesta in a practical, great value package.<br />
New Ford Kuga 8<br />
Ford’s SUV family is strengthened by the additions of the new Ford Kuga,<br />
Kuga ST-Line and the upscale Ford Kuga Vignale.<br />
GENERAL<br />
Fords Dominate RallyFest 16<br />
Classic Fords of all shapes starred at the Wales Rally GB RallyFest event, held at<br />
Cholmondeley Castle in October.<br />
Icon Reimagined 18<br />
Ford has revealed the next generation Ford Fiesta – the world’s most technologically<br />
advanced small car – at a special Go Further event in Cologne, Germany.<br />
Ford Masters Apprenticeship Programme 34<br />
We look at the Apprentice Levy and how it could impact your learners.<br />
Henry Ford Academy News 36<br />
All the latest news from Ford’s purpose-built training facility.<br />
Ford Performance 38<br />
The FIA World Endurance Championship, IMSA Weathertech Sportscar<br />
Championship and FIA World Rallycross have all reached their exciting climaxes.<br />
Click Training on the<br />
dealer portal for training<br />
from the<br />
HENRY FORD ACADEMY<br />
e-mail us at: autoteam@clifford-thames.com Call us on: 01245 236769<br />
FORD AUTOTEAM 6/2016 3
SALES<br />
KA+ offers driving<br />
dynamics based on the<br />
Fiesta in a practical,<br />
great value package.<br />
KA+ is Ascot Favourite<br />
The KA+ offers Dealerships the<br />
opportunity to sell to a whole<br />
new customer base. Using the<br />
great underpinnings of the<br />
Fiesta, KA+ offers technology, safety,<br />
economy and practicality to customers<br />
who may not have experienced the Ford<br />
brand before. KA+ is manufactured at<br />
Ford’s biggest and most advanced<br />
production facility at Sanand in India.<br />
Ford Live KA+, held at Ascot, Aintree<br />
and Edinburgh, was a chance for<br />
delegates to see what KA+ is all about<br />
and gain the skills they need to take<br />
advantage of the opportunity this great<br />
new vehicle represents.<br />
The impressive Queen Anne Enclosure greeted<br />
delegates as they arrived at Ascot.<br />
Delegates being introduced to<br />
Ford Live.<br />
4 FORD AUTOTEAM 6/2016
SALES<br />
An autotest gave delegates the chance to put their driving skills to the test.<br />
Daily Driver<br />
The Daily Driver Experience was a<br />
chance for delegates to get behind the<br />
wheel of KA+ and see exactly what it<br />
offers to customers. This session was<br />
split into two different elements. The<br />
first was an autotest, where a special<br />
course was laid out to put the<br />
manoeuvrability of KA+ to the test.<br />
The course featured tight turns and<br />
reversing tests, with delegates given<br />
points, not only for their driving skills,<br />
but also for their knowledge on KA+.<br />
Prizes were awarded to the team that<br />
scored the highest number of points.<br />
The second part of the session saw<br />
the delegates take to the roads<br />
around Ascot, completing a 30 minute<br />
drive, where they got to experience<br />
KA+ on a variety of different roads and<br />
have their knowledge tested even<br />
further by the trainers that<br />
accompanied them. Testing KA+ in<br />
the real world gave delegates a real<br />
taste of what the vehicle offers,<br />
enabling them to give customers the<br />
expert advice that will help them<br />
choose KA+.<br />
Prizes were awarded to the autotest<br />
winners.<br />
There was a chance to take KA+ out on to the road to really get a feel for this new vehicle.<br />
FORD AUTOTEAM 6/2016 5
SALES<br />
KA+ Story<br />
This session was, again, broken down into<br />
two elements; where the group was split in<br />
order to look at two different aspects of<br />
KA+. In one part of the session; KA+ Up-<br />
Close, they got to look at KA+ and discuss<br />
the differences between the Studio and<br />
Zetec trim levels. Correctly identifying the<br />
differences between the models is vital, as<br />
it will demonstrate to customers that you<br />
have a good knowledge of our products,<br />
giving them confidence in you and our<br />
brand. While KA+ is offered as a lower cost<br />
vehicle, that doesn’t mean that it is short of<br />
technology. This part of the session allowed<br />
delegates to look at some of the equipment<br />
available, such as the DAB audio on KA+<br />
Zetec, or optional extras such as climate<br />
control and the City Pack.<br />
KA+ shares many of the great driving<br />
dynamics of Fiesta.<br />
In addition, KA+ Up-Close discussed<br />
how KA+ compares to the Fiesta, with<br />
which it shares its underpinnings.<br />
Understanding how the models differ is<br />
really important when it comes to being<br />
able to sell those differences in a positive<br />
way. While KA+ is aimed at buyers looking<br />
for a more cost effective vehicle, the fact<br />
that it offers the great driving dynamics of<br />
Fiesta is a real selling point. Fiesta is a<br />
class-leading vehicle, so KA+ benefits from<br />
the technology and development that has<br />
gone into it, while offering customers a<br />
unique product in its own right. The use of<br />
some of Fiesta’s dynamic features and<br />
even the same leather steering wheel, help<br />
to give KA+ a premium feel.<br />
The second part of KA+ Story<br />
highlighted the strengths of the technology<br />
included in KA+ even further, as delegates<br />
got the chance to look at some rival<br />
vehicles. They discussed their expectations<br />
of each of the rival products, what each<br />
brand means to customers, as well as what<br />
might make people choose these vehicles.<br />
One thing that the session really<br />
demonstrated is just how much technology<br />
and quality KA+ packs when compared to<br />
the competition.<br />
Delegates got the opportunity to<br />
look at rival vehicles in detail.<br />
Delegates could explore KA+ in detail<br />
throughout the day.<br />
6 FORD AUTOTEAM 6/2016
SALES<br />
KA+ offers practicality and value.<br />
Trainers were on hand to help delegates get the most from the day.<br />
Inside KA+<br />
As with the other sessions, Inside KA+<br />
was broken down into two elements.<br />
The first was KA+ Challenge, where<br />
delegates got the chance to get to grips<br />
with the technology in KA+. Working in<br />
teams, each of which had their own<br />
vehicle to explore, the trainer set a<br />
series of challenges designed to help<br />
delegates better understand the<br />
technology and features found within<br />
KA+. The challenges included<br />
answering questions to test delegate’s<br />
knowledge, as well as testing their<br />
ability to use the features within the<br />
vehicle, connecting mobile devices and<br />
identifying storage. Understanding the<br />
technology and features of KA+ is vital<br />
to being able to give your customers all<br />
the information they need and to show<br />
them why it is the vehicle for them.<br />
TPMS. If you can demonstrate how the<br />
technology in a vehicle has helped you,<br />
or even someone you know, the<br />
customer will be able to relate to the<br />
benefits it may bring to them much<br />
more easily. This personalised<br />
approach will help you to build a<br />
lasting relationship.<br />
Great Opportunity<br />
The final Ford Live of 2016 offered<br />
delegates the chance to experience<br />
just what makes KA+ such an<br />
important vehicle. The sub-B segment<br />
is a great growth area for Ford and<br />
KA+ offers technology, driving<br />
enjoyment, low running costs and<br />
class-leading space, all for a great<br />
price.<br />
Radio handsets were used to connect<br />
all delegates together to test their<br />
ability to use the features within the<br />
vehicle, connecting mobile devices and<br />
identifying storage.<br />
Technology Stories<br />
The second part of Inside KA+ was a<br />
classroom session; Technology<br />
Stories, where delegates got to<br />
discuss some of the features of KA+<br />
and the importance of presenting<br />
those features to our customers in the<br />
right way. The “feature, advantage,<br />
benefit” approach is a useful basis for<br />
selling; where you describe a feature,<br />
the advantages it gives and then the<br />
benefits for the customer. However,<br />
while this gives the customer the<br />
information, using your own<br />
experience to engage with the<br />
customer on a personal level is much<br />
more effective.<br />
This session challenged delegates<br />
to draw on their personal experiences<br />
to create a scenario where they could<br />
really sell a feature, such as MyKey or<br />
Technology Stories session helped delegates to improve the way they sell the<br />
benefits of KA+.<br />
FORD AUTOTEAM 6/2016 7
SALES<br />
Ford’s SUV family is<br />
strengthened by the<br />
additions of the New Ford<br />
Kuga, Kuga ST-Line and the<br />
upscale Ford Kuga Vignale.<br />
New Ford Kuga<br />
“New Kuga offers cuttingedge<br />
new features and<br />
technologies that will help<br />
drivers stay connected,<br />
comfortable, safe and stylish<br />
on the road. The sophisticated<br />
redesign has given Kuga a<br />
fresh and modern feel, while<br />
SYNC 3 enables drivers to<br />
communicate with their<br />
vehicle and connected devices<br />
in seamless ways that would<br />
have seemed impossible just a<br />
few years ago.”<br />
Joe Bakaj, Vice President, Product<br />
Development, Ford of Europe.<br />
The New Kuga has undergone a<br />
number of changes, from<br />
cutting-edge features,<br />
enhanced safety and comfort,<br />
to a stylish on-road presence. For the<br />
first time, the most comprehensive<br />
Kuga line-up ever will include a Ford<br />
Performance inspired Kuga ST-Line and<br />
a luxurious, premium Ford Kuga Vignale.<br />
The new line-up is expected to further<br />
boost European Kuga sales in an<br />
increasingly popular SUV marketplace.<br />
Design<br />
Exterior changes to the New Kuga<br />
significantly differentiate it from the<br />
outgoing model, utilising Ford’s latest<br />
design language. The New Kuga now<br />
has a bold and sporty look similar to<br />
that of the EcoSport and Edge.<br />
Key exterior features include:<br />
n Large trapezoidal upper grille<br />
n Smaller lower grille<br />
n Stylish wide-set fog lights<br />
n Sleek looking Bi-Xenon Headlamps<br />
with Adaptive Lighting and Integrated<br />
LED day running lights<br />
n Narrow, restyled tail lamps<br />
n New range of 17 – 19-inch alloy<br />
wheels<br />
n 2 new exterior colours (Guard Grey<br />
and Copper Pulse).<br />
Maintaining the attractive look of the<br />
New Kuga, a power-operated<br />
retractable tow bar is available. This<br />
neat feature stores itself out of sight<br />
below the rear bumper when not in use.<br />
The New Kuga can also be fitted with a<br />
Hands Free Tailgate; the tailgate can be<br />
opened and closed by waving a foot<br />
under the rear bumper. This feature has<br />
proven extremely popular across<br />
Europe with more than 1-in-3 Kuga<br />
customers specifying it.<br />
8 FORD AUTOTEAM 6/2016
SALES<br />
Inside the cabin of the New Kuga, the<br />
interior has been carefully designed to<br />
provide occupants with a more refined<br />
experience. The ergonomics have been<br />
improved with intuitive air-conditioning<br />
controls, a new three-spoke steering<br />
wheel that has easily distinguishable<br />
buttons and switches for ease of<br />
operation and satin chrome finishing<br />
touches to help reduce in-car reflections.<br />
A heated leather steering wheel is also<br />
available for added comfort on cold days<br />
and models fitted with an automatic<br />
transmission come with automatic<br />
paddle shift.<br />
For the first time, an electronic parking<br />
brake is available which can be activated<br />
via a large push/pull switch at the front<br />
of the centre console. The electronic<br />
parking brake helps free up space for the<br />
centre console, which has two large<br />
cupholders and a convenient stowage<br />
area with sliding cover.<br />
Key interior features include:<br />
n Ergonomic three-spoke steering wheel<br />
n Electronic parking brake<br />
n Large centre console<br />
n Ford SYNC 3 with voice control and<br />
touchscreen.<br />
SYNC 3<br />
The New Kuga is fitted with the faster<br />
performing SYNC 3 connectivity system<br />
and a capacitive 8-inch touch screen.<br />
The simplified user interface of SYNC 3 is<br />
split into three sections for navigation,<br />
audio and phone; at the bottom of the<br />
screen there is a clear-to-understand<br />
menu bar with large buttons. The<br />
capacitive 8-inch touch screen can be<br />
used in a similar way to a mobile phone<br />
or tablet’s screen, with pinch and swipe<br />
gestures providing a more user-friendly<br />
interface.<br />
Helping drivers to seamlessly<br />
integrate their phones with SYNC 3, both<br />
Android Auto and Apple CarPlay can be<br />
used for a safer, smarter way to use<br />
mobile devices in the car. SYNC 3 also<br />
delivers AppLink, enabling voiceactivation<br />
of smartphone apps such as<br />
Spotify and Glympse.<br />
New interior<br />
features.<br />
To achieve this, the system takes into<br />
account ambient light conditions, the<br />
vehicle’s speed, steering angle and the<br />
distance to objects in front of the<br />
vehicle. In extreme weather conditions<br />
the system can shorten and widen the<br />
headlight beam to reduce on-road glare<br />
that may affect other drivers.<br />
Active City Stop now operates at<br />
speeds of up to 31mph (increased from<br />
19mph). The system uses sensors at the<br />
front of the vehicle to look for stationary<br />
objects in the road ahead. If the vehicle<br />
approaches an object too quickly, the<br />
brakes are pre-charged; finally, if the<br />
driver still does not respond, the system<br />
automatically applies the brakes to<br />
reduce the impact or avoid it altogether.<br />
Convenient Parking<br />
The advanced driver assistance<br />
technology of Active Park Assist<br />
(enhanced) is now available on New<br />
Kuga. New perpendicular parking<br />
functionality enhances the semiautonomous<br />
Active Park Assist system<br />
which was specified by almost half of<br />
Kuga customers in 2015.<br />
Visibility and Safety<br />
For the first time Ford’s Adaptive Front<br />
Lighting System is available on Kuga.<br />
Bi-Xenon Headlamps with Adaptive<br />
Lighting automatically optimise visibility<br />
of the road ahead by adjusting the beam<br />
angle to one of seven settings.<br />
Bi-Xenon Headlamps<br />
with Adaptive Lighting.<br />
FORD AUTOTEAM 6/2016 9
SALES<br />
Powertrains<br />
The New Kuga features the latest<br />
EcoBoost petrol and TDCi diesel<br />
engines from Ford, offering excellent<br />
performance, low CO2 emissions and<br />
running costs. For the first time, Kuga<br />
will be available with an economical<br />
120PS 1.5-litre TDCi diesel engine with<br />
six-speed manual transmission and<br />
front-wheel drive. An automatic<br />
PowerShift variant will be added in<br />
January. The 1.5-litre TDCi will be the<br />
most fuel efficient engine with<br />
combined fuel economy figures of:<br />
urban 58.9mpg, extra urban 67.3mpg,<br />
and combined 64.2mpg.<br />
Intelligent All-Wheel Drive is<br />
available with both petrol and diesel<br />
engines (see table). Intelligent<br />
All-Wheel Drive helps enhance the<br />
safety of the vehicle by adjusting the<br />
amount of torque sent to each wheel;<br />
this in turn optimises handling, stability,<br />
and traction in slippery conditions.<br />
Powertrain Options<br />
Engine Transmission Power (PS) Torque (Nm) CO2 (g/km)<br />
1.5l EcoBoost (Start/Stop) FWD M6 120 240 145<br />
1.5l EcoBoost (Start/Stop) FWD M6 150 240 145<br />
1.5l EcoBoost AWD A6 182 240 173<br />
1.5l TDCi FWD M6 120 270 115<br />
2.0l TDCi FWD M6 150 370 122<br />
2.0l TDCi AWD M6 150 370 135<br />
2.0l TDCi AWD PowerShift 150 370 134<br />
2.0l TDCi AWD M6 180 400 135<br />
2.0l TDCi AWD PowerShift 180 400 134<br />
Intelligent All-Wheel Drive.<br />
10 FORD AUTOTEAM 6/2016
SALES<br />
Kuga ST-Line<br />
For those looking for a bold, sporty<br />
looking SUV with engaging driving<br />
dynamics inspired by Ford<br />
Performance, there is the Kuga ST-Line.<br />
Kuga ST-Line joins the recent line-up of<br />
Fiesta ST-Line, Focus ST-Line and<br />
Mondeo ST-Line models.<br />
Key features that give Kuga ST-Line its<br />
unique look include:<br />
n Upper grille finished in high-gloss<br />
Ebony Black; honeycomb design for<br />
the lower front grille in high-gloss<br />
Ebony Black; unique matching sports<br />
mesh finish on the fog lamp bezels<br />
n Body coloured front skid plate, sideskirts,<br />
mirror caps, door handles, door<br />
cladding and wheel arches; highgloss<br />
Ebony Black rear skid plate;<br />
black roof rails<br />
n ST-Line badging on front wings<br />
n Unique 18-inch 5x2 spoke Dark<br />
Machine alloy wheels<br />
n Unique partial leather sport seat<br />
design with contrast stitching on the<br />
seats, gear knob gaiter and steering<br />
wheel; ST-Line floor mats with<br />
contrast stitching; dark headliner,<br />
alloy pedals<br />
n Sports suspension.<br />
Chassis and vehicle dynamics of the<br />
Kuga ST-Line are enhanced through<br />
thicker anti-roll bars and a 10mm lower<br />
ride height for reduced body roll and<br />
fun-to-drive handling. The suspension is<br />
further optimised using stiffer<br />
suspension bushes, combined with<br />
spring and damper rates that have been<br />
finely tuned for both comfort and<br />
performance. For a tighter, more<br />
Kuga ST-Line with Options.<br />
responsive and sporty steering<br />
sensation, the Electronic Power<br />
Assisted Steering (EPAS) system has<br />
been specially calibrated.<br />
All powertrains will be offered on<br />
Kuga ST-Line apart from the 120PS<br />
1.5-litre EcoBoost.<br />
Ford Kuga Vignale<br />
Expanding the Vignale model portfolio,<br />
the New Ford Kuga Vignale will help to<br />
meet growing consumer demand for<br />
upmarket SUVs. The Ford Kuga Vignale<br />
delivers a premium specification and<br />
exclusivity with the unique pearlescent<br />
Vignale colour – Milano Grigio, Vignale<br />
hexagonal front grille, a luxurious<br />
interior with quilted Windsor leather<br />
seats and sophisticated technologies<br />
such as SYNC 3 and Bi-Xenon<br />
Headlamps with Adaptive Lighting<br />
fitted as standard.<br />
Powertrain options for the Ford Kuga<br />
Vignale include the 182PS 1.5-litre<br />
EcoBoost, 150PS 2.0-litre TDCi and<br />
180PS 2.0-litre TDCi.<br />
Key standard features include:<br />
n 18-inch alloy wheels<br />
n Vignale body styling kit<br />
n Bi-Xenon Headlamps with Adaptive<br />
Lighting<br />
n LED tail lamps<br />
n Power fold mirrors<br />
n Full leather seats<br />
n Ford SYNC 3 with navigation and<br />
Premium Sound System<br />
n Quickclear Heated Windscreen<br />
n Electronic parking brake<br />
n Dual electronic automatic<br />
temperature control.<br />
With the New Ford Kuga, Kuga ST-Line<br />
and Ford Kuga Vignale, Ford’s SUV<br />
range will be considerably strengthened<br />
helping to achieve a projected 200,000<br />
European SUV sales in 2016; an<br />
increase of over 58,000 from 2015.<br />
Ford Kuga Vignale in<br />
Milano Grigio with Options.<br />
FORD AUTOTEAM 6/2016 11
CAR AND VAN<br />
Electronics are becoming ever<br />
more integral to Ford vehicles;<br />
are you equipped to work with<br />
them?<br />
Stay Switched On<br />
With each new generation<br />
of Ford vehicle,<br />
electronics become more<br />
and more important, so it<br />
is vital that Technicians are able to<br />
keep up with these changes. A<br />
Technician’s daily activities now<br />
involve working on electrical systems<br />
on a regular basis, so Basic Electrics<br />
and Electronics (T50.1E) has been<br />
designed to give delegates an<br />
understanding of the basic principles<br />
of electricity, how they can be related<br />
to the latest technology in Ford<br />
products and how to get the most out<br />
of the tools at their disposal.<br />
Before attending, delegates are asked<br />
to complete eLearning modules, which<br />
cover a large amount of underpinning<br />
knowledge, allowing delegates to focus<br />
on learning new skills. The course starts<br />
with a test to assess what they have<br />
understood from the eLearning. This<br />
allows the Henry Ford Academy’s<br />
trainers to better understand the skill<br />
level of the delegates, in order to give<br />
them the most beneficial learning<br />
experience. Following this initial<br />
assessment, the course moves on to the<br />
basic tools associated with performing<br />
diagnostics on vehicle electrical<br />
systems.<br />
Tools of the Trade<br />
As a Technician, you have a number of tools<br />
at your disposal; from a simple Digital Multi-<br />
Meter (DMM), to wiring diagrams and<br />
oscilloscopes. With all diagnostic tools, the<br />
information that comes out is only as good<br />
as the information that is input in the first<br />
place, so T50.1E gives delegates the skills<br />
they need to get the most from these<br />
diagnostic tools and processes. Ensuring you<br />
follow the correct steps could be as simple<br />
as making sure that you wait for the modules<br />
in a vehicle to fully power down before<br />
taking current draw measurements. Getting<br />
this right will ensure that you get the best<br />
answer from your electrical diagnostics.<br />
12 FORD AUTOTEAM 6/2016
CAR AND VAN<br />
A multi-meter is probably the most important tool for diagnosing electrical faults.<br />
Practical exercises help delegates to<br />
develop their diagnostic skills.<br />
One of the most important diagnostic<br />
aids is actually one of the simplest<br />
electrical tools available; the DMM.<br />
Sessions throughout the two day course<br />
give delegates guidance on how to<br />
correctly use a DMM, explaining how it<br />
gives Technicians the ability to measure<br />
a wide variety of parameters; such as<br />
voltage, current and resistance. However,<br />
if the information gained from those<br />
parameters is not interpreted correctly, it<br />
can lead to misdiagnosis. Activities in the<br />
classroom and workshop cover how to<br />
correctly connect the DMM to the<br />
vehicle, including using the correct type<br />
of probe, as well as methods of<br />
measuring voltage, current or resistance<br />
in order to aid Technicians in different<br />
diagnostic situations.<br />
Another useful, but often underused,<br />
tool in the Technician’s toolbox is the<br />
oscilloscope, built into FordEtis IDS. This<br />
offers a range of diagnostic capability<br />
that a DMM cannot give, including<br />
capturing live or switching data. With<br />
Contoller Area Network Bus (CAN)<br />
technology now integrated widely into<br />
Ford vehicles and factory data available<br />
through for comparison, an oscilloscope<br />
can be a valuable tool when trying to<br />
diagnose electrical faults. In addition to<br />
these tools, the dangers of power probes<br />
are also discussed. Whilst these may<br />
appear to be a useful tool, their use<br />
should be avoided where possible.<br />
Incorrect use of a power probe could<br />
lead to damage of vehicle modules, or<br />
even deployment of airbags, so extreme<br />
caution is required.<br />
Understanding the Basics<br />
One of the key elements of T50.1E is to<br />
confirm delegates understanding of the<br />
fundamental principles of electricity,<br />
including Ohm’s and Watt’s Laws. An<br />
understanding of these basic principles<br />
helps delegates to understand how<br />
systems work in order to diagnose<br />
faults. There are a series of activities<br />
that make use of circuit boards,<br />
allowing delegates to construct some<br />
example circuits to help them visualise<br />
the theories in action. They are then<br />
able to carry out simple calculations to<br />
help them understand voltage drop,<br />
resistance and current flow. These<br />
principles are ones that many<br />
Technicians may not have encountered<br />
in the past, but that can be very useful.<br />
For example, by using the wiring<br />
diagrams for a particular system, it<br />
should be possible to work out the<br />
resistance that should be present,<br />
helping the Technician to identify<br />
exactly where a fault may be occurring.<br />
Parallel circuits are used widely in automotive applications as, even if one<br />
component has failed, the others in the circuit will continue to function.<br />
FORD AUTOTEAM 6/2016 13
CAR AND VAN<br />
In addition, the circuit board exercises<br />
are utilised to help delegates gain a<br />
better understanding of the differences<br />
between series, parallel and mixed<br />
circuits. Parallel circuits are used widely<br />
in automotive applications, as they offer<br />
a number of advantages. A useful<br />
example of this is headlamp bulbs<br />
which, if connected in series, a single<br />
bulb failure could cause complete<br />
headlamp failure. Connecting them in<br />
parallel means that, if one bulb fails, the<br />
other will continue to function.<br />
Understanding these fundamental<br />
principles of electricity and circuit<br />
design is vital when diagnosing faults in<br />
the much more complex systems found<br />
in Ford vehicles as, no matter how<br />
complex the system in the vehicle may<br />
appear; it is still built on these basic<br />
principles.<br />
Voltage Drop<br />
A voltage drop test can be a really<br />
useful way of diagnosing an issue with a<br />
vehicle. Doing simple voltage checks<br />
with a DMM at various points within a<br />
circuit can be a great indication of<br />
where there may be a fault. When<br />
carrying out this process, the circuit that<br />
is being tested should be switched on<br />
and the first stage is to check the<br />
battery, as this is your data reference.<br />
The voltage at the point of concern can<br />
then be checked; a headlight bulb for<br />
example. If this is lower than expected<br />
(remember, it might not have the same<br />
voltage as the battery, some voltage<br />
drop is normal), it may be that there is<br />
Measuring voltage drop at multiple points in a circuit can help to diagnose faults<br />
more effectively.<br />
an issue with the bulb. If the voltage is<br />
normal at this point, this can be ruled<br />
out and then other parts of the circuit<br />
checked with the DMM to try and<br />
pinpoint the fault.<br />
T50.1E gives delegates the skills to<br />
carry out these types of diagnostic<br />
tasks with a number of activities, both<br />
in the classroom and workshop, and<br />
these form part of the course<br />
assessment. The tasks cover basic<br />
voltage tests, also considering some<br />
of the features found in modern<br />
vehicles. A good example of this is<br />
Pulse Width Modulation, which is used<br />
to regulate voltage and preserve<br />
components, such as a headlamp<br />
bulb.<br />
Batteries and Charging Systems<br />
While the battery may seem like a<br />
component that has changed little over<br />
the years, there have been significant<br />
developments that have increased<br />
battery performance. In addition, the way<br />
the battery is monitored and charged has<br />
also changed dramatically in recent<br />
years. T50.1E helps to give delegates a<br />
basic understanding of how the battery<br />
works from a chemical perspective, as<br />
well as outlining the different types of<br />
battery they may find when working on<br />
different vehicles. Improvements in<br />
battery design have led to increased<br />
efficiency, both in size and performance,<br />
so it is important for Technicians to be<br />
aware of these changes.<br />
Workshop activities allow delegates to put their theoretical knowledge into practice.<br />
Understanding the principles of how a<br />
battery works can assist with diagnosing<br />
faults. The negative electrodes are made<br />
from lead (Pb), the positive electrodes<br />
are made of lead dioxide (PbO2), while<br />
the electrolyte contains Sulfuric Acid<br />
(H2SO4).<br />
14 FORD AUTOTEAM 6/2016
CAR AND VAN<br />
In addition, methods of charging<br />
and jump starting need to be<br />
considered carefully. There are a<br />
number of practices that should be<br />
followed when working with<br />
batteries and charging equipment:<br />
Hints and Tips<br />
n When charging the battery, you<br />
should earth using the vehicle<br />
body and not the negative battery<br />
terminal to avoid issues with the<br />
Battery Monitoring System (BMS)<br />
n When you fit a new battery,<br />
always reset the BMS<br />
n Jump starting should be avoided<br />
where possible, as it can cause<br />
voltage spikes that could damage<br />
the vehicle electrical system. If<br />
jump starting is necessary, ensure<br />
you use the dedicated jump post<br />
and not the battery negative<br />
terminal (refer to owners manual<br />
or FordEtis for guidance)<br />
n The top of the battery should be<br />
kept clean and dry to avoid<br />
additional current drain caused<br />
by terminal shorting.<br />
The course incorporates a number<br />
of activities to assist Technicians<br />
with understanding how to<br />
correctly maintain the battery and<br />
charging system. This includes<br />
understanding battery labelling, as<br />
well as an assessment task<br />
designed to assist them with using<br />
the Ford approved battery testing<br />
equipment.<br />
Practical assessments are included to help delegates demonstrate their skills.<br />
Wiring Harness Repair<br />
Sometimes an electrical fault may require<br />
a more substantial repair to be made. In<br />
some instances, a faulty wiring harness<br />
may be easily removed and replaced,<br />
while in other cases, a repair to the<br />
existing harness may have to be made.<br />
There are a number of tools that can<br />
help with this and T50.1E gives delegates<br />
all the information they need on how to<br />
correctly repair a wiring harness,<br />
including how to find repair information<br />
in FordEtis, as well as practical exercises<br />
where delegates can practice making<br />
repairs to improve their skills.<br />
Getting Involved<br />
Basic Electrics and Electronics<br />
(T50.1E) helps delegates to<br />
broaden their understanding of<br />
electrics and electronic systems,<br />
giving them the tools they need to<br />
work with all aspects of modern<br />
vehicles. For more information, or to<br />
book your place on the course,<br />
contact the Henry Ford Academy on<br />
01327 305232, or email<br />
hfacad@ford.com<br />
FordEtis is a valuable resource to help locate specific wiring harness features, as well<br />
as wiring diagrams and repair information.<br />
Diagnosing electrical faults requires a<br />
methodical approach.<br />
FORD AUTOTEAM 6/2016 15
GENERAL<br />
Classic Fords of all shapes<br />
starred at the Wales Rally GB<br />
RallyFest event, held at<br />
Cholmondeley Castle in October.<br />
Fords Dominate RallyFest<br />
The Ford brand has been<br />
associated with rallying for many<br />
decades and, while the<br />
penultimate round of the World<br />
Rally Championship thundered through<br />
the forests of Wales in October, the rally<br />
organisers hosted RallyFest at<br />
Cholmondeley Castle in Cheshire, where<br />
fans could get up-close to some of the<br />
greatest rally cars of all time.<br />
Group B Heroes<br />
The main event of RallyFest was a<br />
display of cars from the flame-spitting<br />
Group B era. This iconic period saw<br />
manufacturers going all-out to produce<br />
some of the fastest and wildest rally<br />
cars of all time. The horsepower arms<br />
race ultimately ended in tragedy, with a<br />
number of serious accidents resulting in<br />
the banning of Group B cars at the end<br />
of 1986.<br />
Despite the dangers, this era has gone<br />
down as one of the greatest periods in<br />
rallying and the cars are considered<br />
icons of the sport. One of the most<br />
recognised Group B shapes is Ford’s<br />
own RS200, which featured a midmounted,<br />
turbocharged twin cam<br />
engine, four-wheel drive and a fibreglass<br />
body. There were a number of roadgoing<br />
and rally spec RS200s on display,<br />
along with an extremely rare Escort<br />
RS1700T, which was Ford’s first attempt<br />
at a Group B car. The RS1700T, which<br />
used a very similar engine to the RS200,<br />
never made it beyond the prototype<br />
stage. It became clear to Ford engineers<br />
that four-wheel driv was essential to<br />
compete with other manufacturers, so<br />
the rear-wheel drive RS1700T was<br />
consigned to the history books. With less<br />
than 20 cars built, seeing one in the<br />
metal at RallyFest was a unique<br />
experience for many showgoers.<br />
The rare Ford Escort RS1700T features a turbocharged version<br />
of the Cosworth BDA engine fitted into the MK2 Escort RS1800.<br />
This Escort RS2000 Kit Car was a star of the British Rally<br />
Championship in the 1990s.<br />
16 FORD AUTOTEAM 6/2016
GENERAL<br />
MK1 Escort is a rally legend.<br />
The Ford RS200 is one of the most iconic cars of the Group B era.<br />
Opportunities to see Group B cars in<br />
action are few and far between, so<br />
fans were privileged to get the chance<br />
to see them running on a speciallycreated<br />
rally stage that would also<br />
play host to the current stars of the<br />
World Rally Championship as they<br />
completed their final stage at the end<br />
of the second day of Wales Rally GB.<br />
Escort Domination<br />
Alongside the Group B legends was a<br />
huge selection of historic rally cars,<br />
spanning from the 1960s, right up until<br />
the early part of the 21st century. This<br />
display was dominated by Ford<br />
Escorts, with an army of MK1 and MK2<br />
variants on show. These also took to<br />
the rally stage, putting on a number of<br />
demonstration runs. The Escort<br />
remains popular to this day, with a<br />
number of the cars in the display still<br />
working rally cars that compete on<br />
events all over the world. Their<br />
success, both in their heyday and<br />
today has made the Escort the most<br />
iconic rally car of all time.<br />
Alongside the MK1 and 2 Escorts,<br />
many of which were original<br />
examples driven by the likes of<br />
Hannu Mikkola and Ari Vatenen,<br />
there were a number of more modern<br />
Fords on show. These included a<br />
Sierra Cosworth from the 1980s and<br />
two rare Escort F2 Kit Cars from the<br />
1990s, as well as an Escort World<br />
Rally Car that had just undergone a<br />
complete restoration to its original<br />
1997 livery and specification.<br />
RallyFest proved a great success,<br />
attracting around 10,000 spectators<br />
who were able to see some of the most<br />
iconic competition vehicles of all time in<br />
action, as well as witnessing the<br />
spectacle of the stars in the latest cars<br />
while they battled for victory in the<br />
World Rally Championship.<br />
Fords of all ages starred at Wales<br />
Rally GB RallyFest.<br />
Spectators could get up-close to a great selection of rare<br />
vehicles.<br />
Sierra RS Cosworth in action on roads that featured in the<br />
route for Wales Rally GB 2016.<br />
FORD AUTOTEAM 6/2016 17
GENERAL<br />
Ford has revealed the<br />
next generation Ford<br />
Fiesta – the world’s<br />
most technologically<br />
advanced small car –<br />
at a special Go Further<br />
event in Cologne,<br />
Germany.<br />
Icon Reimagined<br />
Over the last 40 years, Fiesta<br />
has become one of the most<br />
iconic cars on our roads. It<br />
remains the best-selling car in<br />
Europe, offering excellent driving<br />
dynamics, style, technology and<br />
economy. Building on the great qualities<br />
of previous generation Fiestas, the Allnew<br />
Fiesta is unveiled with the most<br />
sophisticated range of driver assistance<br />
technologies and connectivity features<br />
ever in a volume small car in Europe.<br />
Floating high definition touch screen<br />
features SYNC 3 connectivity.<br />
Wide Ranging<br />
Ford revealed four distinctive<br />
production variants of the Fiesta,<br />
including the stylish Fiesta Titanium,<br />
the Ford Performance-inspired Fiesta<br />
ST-Line, the upscale Fiesta Vignale<br />
and the Fiesta Active crossover – the<br />
first in a new line-up of Active<br />
vehicles to be rolled out across the<br />
Ford range in years to come.<br />
“It's because we share our<br />
customers’ passion for Fiesta that<br />
we’ve been able to take this iconic<br />
small car’s lovable, fun and sporty-todrive<br />
character to the next level, with a<br />
greater choice of models than ever<br />
and each with a distinctive<br />
personality,” said Jim Farley,<br />
Executive Vice president and<br />
President, Europe Middle East and<br />
Africa, Ford Motor Company. "We<br />
now have a Fiesta option for every<br />
driver, including the luxurious Fiesta<br />
Vignale and the Fiesta Active<br />
crossover, with advanced technologies<br />
and features that small-car customers<br />
could only have dreamed of just a few<br />
years ago."<br />
Exciting Technology<br />
Technology is at the heart of Fiesta, with<br />
its fun-to-drive character enhanced by<br />
new suspension and Electronic Torque<br />
Vectoring Control. Cornering grip has<br />
been improved by 10 per cent with<br />
braking distances improved by eight per<br />
cent. It’s not just about driving<br />
enjoyment though. Fiesta is the first Ford<br />
to be fitted with Pedestrian Detection<br />
that can help prevent collisions at night,<br />
as well as Active Park Assist with brake<br />
interventions to prevent low-speed<br />
bumps when parking hands-free. Fiesta<br />
is also the first Ford to feature a<br />
premium B&O PLAY Sound System<br />
alongside SYNC 3 connectivity that is<br />
supported by a distinctive floating highdefinition<br />
touchscreen.<br />
All of this technology is wrapped in an<br />
elegant exterior, while EcoBoost<br />
technology will remain at the heart of<br />
making Fiesta an exciting, yet<br />
affordable, car to drive. Powertrain<br />
options include the 140PS 1.0-litre<br />
EcoBoost, 120PS 1.5-litre TDCi – Fiesta’s<br />
first high power diesel – and a new sixspeed<br />
transmission.<br />
18 FORD AUTOTEAM 6/2016
GENERAL<br />
Fiesta range will feature an upscale Vignale option for the<br />
first time.<br />
Fiesta ST-Line is inspired by Ford Performance.<br />
Global First<br />
While the Fiesta represents the latest in<br />
Ford technology, the development<br />
won’t stop there. In early 2018, building<br />
on the success of the already multiaward<br />
winning 1.0-litre EcoBoost<br />
engine, Ford will be the first<br />
manufacturer to offer cylinder<br />
deactivation technology on a three<br />
cylinder engine. This will deliver reduced<br />
running costs for 1.0-litre EcoBoost<br />
customers by automatically stopping<br />
fuel delivery and valve operation for one<br />
of the engine’s cylinders in conditions<br />
where full capacity is not needed, such<br />
as when coasting or cruising with light<br />
demand on the engine. The technology<br />
can disengage or re-engage one<br />
cylinder in 14 milliseconds – 20 times<br />
faster than the blink of an eye.<br />
“Ford has pushed back the boundaries<br />
of powertrain engineering once again to<br />
further improve the acclaimed 1.0-litre<br />
EcoBoost engine and prove that there is<br />
still untapped potential for even the best<br />
internal combustion engines to deliver<br />
better fuel efficiency for customers,” said<br />
Bob Fascetti, Vice President, Global<br />
Powertrain Engineering, Ford Motor<br />
Company.<br />
New Technologies<br />
In addition to launching the latest<br />
Fiesta, Ford also used the Cologne<br />
event to make an exciting new<br />
announcement regarding autonomous<br />
vehicles. Ford is committed to<br />
innovation and plans to start testing<br />
autonomous vehicles on European<br />
roads in 2017. “We have already<br />
announced plans to use an autonomous<br />
vehicle for a ride-sharing service in the<br />
US in 2021 and it is important that we<br />
extend our testing to Europe,” said<br />
Thomas Lukaszewicz, manager,<br />
Automated Driving, Ford of Europe.<br />
“Rules of the road vary from country to<br />
country here, traffic signs and road<br />
layouts are different and drivers are likely<br />
to share congested roads with cyclists.”<br />
Keep an eye out for more information<br />
on the All-new Fiesta in the coming<br />
months, as Ford continues to be at the<br />
forefront of innovation and technology.<br />
Stylish interior features a range of new technologies.<br />
Fiesta Active is the first in a new range<br />
of crossover models.<br />
FORD AUTOTEAM 6/2016 19
CAR AND VAN<br />
Technical Networking<br />
Technical Service Dealer Clinics are a great way to keep on top of the latest developments.<br />
The automotive world is<br />
ever- changing, with more<br />
advanced technology being<br />
fitted into each new Ford<br />
vehicle. As Technicians, it is vital that<br />
you keep up with these developments,<br />
not only in new vehicles, but as<br />
changes are made through the life of a<br />
vehicle, or as updates to maintenance<br />
procedures are implemented.<br />
Technical Service Dealer Clinics help<br />
to ensure that you receive the latest<br />
information, as well as giving you an<br />
opportunity to share your experiences<br />
with Technicians from all over the UK.<br />
FordEtis IDS<br />
The Dealer Clinic was an opportunity<br />
for delegates to receive an update on<br />
the ongoing process of improving the<br />
performance of FordEtis IDS. Dan<br />
Carter, Technical Services Manager,<br />
discussed some of the key changes<br />
that have been made in recent<br />
months, that have helped to reduce<br />
issues when Technicians are trying to<br />
utilise FordEtis IDS.<br />
It was also an opportunity for<br />
delegates to relay any concerns back<br />
to Technical Services, as this feedback<br />
is vital in the process of continually<br />
improving the system. Further<br />
information on the updates to FordEtis<br />
can be found in Green Top PS/16/153.<br />
Global Concern Reporting<br />
The session also looked in more detail<br />
at different vehicle lines and was an<br />
opportunity for Technicians to feed<br />
back any difficulties they may be<br />
having. Global Concern Reporting<br />
(GCR) is of real benefit here, as it allows<br />
Technical Services to build up a good<br />
understanding of the jobs that<br />
Technicians may be struggling with.<br />
You should always ensure that you<br />
submit a GCR if you are noticing specific<br />
problems occurring with certain vehicle<br />
lines, as it will help you and others in the<br />
network.<br />
In addition, the session was also an<br />
opportunity to discuss some of the<br />
exciting new Ford products that are<br />
entering the market; including New KA+<br />
and New Kuga, as well as SYNC 3 and<br />
the new EcoBlue diesel engine.<br />
Understanding these products is vital<br />
for Technicians, so the Technical<br />
Service Dealer Clinic is another great<br />
opportunity to improve your knowledge.<br />
Getting Involved<br />
Technical Service Dealer Clinics are a<br />
great way to network with other<br />
Technicians and share resources. It is<br />
highly recommended that someone<br />
from your Dealership attends these<br />
events, as they help you to keep up to<br />
date with the latest developments. For<br />
more information contact Daniel Carter,<br />
Technical Service Manager, on<br />
dcarte13@ford.com<br />
Delegates got an insight into the new<br />
SYNC 3 connectivity system.<br />
20 FORD AUTOTEAM 6/2016
PARTS<br />
FordEcat Refreshed<br />
The all-new FordEcat is much more than just a parts catalogue.<br />
FordEcat is being redesigned for<br />
2017 so that it offers Dealers an<br />
even greater service and more<br />
functionality than ever before.<br />
The new FordEcat is being developed in<br />
conjunction with Clifford Thames and is<br />
built on the latest technology, featuring<br />
an improved Graphic User Interface<br />
(GUI), as well as an optimised search<br />
feature to make finding the right parts<br />
even easier.<br />
Enhanced Functionality<br />
One of the key users of FordEcat is the<br />
Parts Advisor and the improvements to<br />
the system will help them to identify the<br />
required parts from multiple databases,<br />
such as OEM, Motorcraft or<br />
remanufactured sources quickly and<br />
simply. It will display detailed part<br />
information, including supersessions<br />
and supersession history, as well as<br />
providing flexible parts price<br />
information; allowing discounting of<br />
specific lines to be included for targeted<br />
groups or promotions. For the Parts<br />
Manager, the improved FordEcat will<br />
give a simple window into Parts,<br />
Service and Warranty that will enable<br />
them to support management or<br />
commercial decisions and strategic<br />
direction.<br />
For Service Advisors, the new<br />
FordEcat will make it easier to identify<br />
what is needed to carry out a service,<br />
with a simple menu that will allow the<br />
creation of shopping lists. FordEcat<br />
will also be fully integrated with Ford<br />
eCheck. Service Technicians will be<br />
able to utilise FordEcat as an<br />
information source for simple parts<br />
queries and access to Check Sheet<br />
Generator. FordEcat will also be<br />
beneficial for Warranty, supporting<br />
the claim process by providing<br />
approved warranty menus and<br />
general parts and labour information.<br />
From a parts distribution<br />
perspective, FordEcat will facilitate<br />
the simple identification of parts,<br />
including the parts information and<br />
discounting functionality noted<br />
above. It will also allow the creation<br />
of quotations for customers, which<br />
will be printable with customer details and<br />
embedded Dealer information.<br />
Key Benefits<br />
Just some of the benefits of the new<br />
FordEcat are detailed below:<br />
n Supports the workflow through the<br />
Service and Parts department within the<br />
Dealership<br />
n Provides up-to-date and accurate data<br />
(Gold Source)<br />
n Quick and comprehensive<br />
n Supported by a professional multilingual<br />
service desk<br />
n Available in all main European<br />
languages<br />
n Used within more than 50 major markets<br />
n Available in DVD and online versions<br />
n Fully supports IMT’s with FordEcat+<br />
version.<br />
For more information on the all-new<br />
FordEcat, which is due to launch in<br />
February 2017, contact the FordEcat help<br />
desk on 01277 252301 or email<br />
EcatHelp@ford.com<br />
FORD AUTOTEAM 6/2016 21
BODY<br />
These images show where corrosion may occur; where water may become trapped, or where parts may rub together.<br />
Tackling Corrosion<br />
Correct repair of corrosion is vital, so we take a look at the process.<br />
Despite all the protective<br />
measures that are incorporated<br />
during the design and<br />
manufacture of Ford vehicles;<br />
from the careful choice of materials, to<br />
paint and underbody protection, vehicle<br />
corrosion can never be entirely<br />
prevented. The last two decades have<br />
seen significant improvements in this<br />
area, meaning that pitting and rust<br />
perforation are rare on modern vehicles.<br />
Nevertheless, there are occasionally<br />
cases – usually if the rust is spotted too<br />
late and no remedial action has been<br />
taken – where the corrosion has to be<br />
professionally removed at your Ford<br />
Accident Repair Centre. This repair<br />
procedure, based around that outlined<br />
in TSB 15/1032, should help to deal with<br />
light body corrosion repairs.<br />
Ford have worked in conjunction with<br />
well-known paint and body repair<br />
suppliers such as Wieländer and Schill,<br />
Cromax, Spies Hecker and Standox to<br />
develop specific repair procedures to<br />
deal with pitting corrosion or<br />
perforation. A special 2K epoxy putty<br />
has been developed by Wieländer and<br />
Schill, which enables extensive load<br />
bearing repairs to be made which<br />
provide excellent final strength. The<br />
material is temperature resistant, has a<br />
high mechanical load capacity and is<br />
easy to grind, making it ideally suited to<br />
these types of repair.<br />
It is important to note, however, that<br />
should the visible perforation exceed<br />
the maximum outer diameter of 5mm,<br />
the application of the 2K epoxy putty is<br />
not recommended. If the corroded area<br />
is larger than this, it may be more cost<br />
effective to replace the panel. You<br />
should also ensure that, before the<br />
epoxy putty is applied, the edges of the<br />
perforated metal are set down if<br />
possible. This will ensure a sufficient<br />
adhesion between the putty and metal<br />
surface.<br />
22 FORD AUTOTEAM 6/2016
BODY<br />
Typical examples of pitting or smaller<br />
patches of rust perforation on flat<br />
surfaces. Shown here: top edge of<br />
door (1) and boot lid with handle<br />
removed (2).<br />
Preparation<br />
Once you have visually inspected the<br />
corroded area and are happy that it<br />
can be repaired, you should mask off<br />
the surrounding areas to protect the<br />
paint from damage during the repair<br />
process. The corroded area can then<br />
be cleaned up using a narrow, coarse<br />
rotating wire brush or other similar<br />
tool. You should ensure that you<br />
remove all traces of the corrosion<br />
before proceeding any further with<br />
the repair. The panel needs to be<br />
clean in order for the epoxy putty to<br />
bond to the surface metal. You can<br />
use 40 grit sand paper to further<br />
prepare the surface, before final<br />
cleaning with a suitable solvent.<br />
The 2K epoxy putty consists of<br />
metal powder and a polyesterbased<br />
curing agent. You should<br />
always follow the manufacturer’s<br />
instructions when preparing and<br />
mixing the putty before application.<br />
It can be applied using a spatula, or<br />
by using a mechanically driven 1K<br />
cartridge piston, but the use of a<br />
compressed air-driven cartridge<br />
pistol is not permitted. Once the<br />
putty has been applied to the repair<br />
area, any surplus should be<br />
removed, before it is left to cure for<br />
10 minutes at 20°C. Remember not<br />
to apply too much filler, as this will<br />
increase curing times. You can<br />
always add more putty later if<br />
required.<br />
Once the 10 minute curing time<br />
has passed, to aid with the curing<br />
process, you can use a radiation<br />
dryer or a hot hair gun, but you<br />
should avoid placing the hot air gun<br />
too close to the repair. Excessive<br />
heat may cause the epoxy putty to<br />
lose its adhesion properties or go<br />
brittle, which would require the area<br />
to be cleaned and the putty<br />
reapplied. You should carefully heat<br />
the repair area to 40°C for 10<br />
minutes, followed by a second heat<br />
treatment of 10 minutes at 80°C.<br />
The whole area around the repair has to be masked before all traces of corrosion<br />
are removed.<br />
The 2K expoxy putty can be applied with a small spatula.<br />
FORD AUTOTEAM 6/2016 23
BODY<br />
Sanding<br />
With the epoxy putty fully cured, you<br />
can now sand the area in preparation<br />
for painting. Sand paper or an abrasive<br />
pad can be used to shape the repair to<br />
match the surrounding area, but you<br />
must ensure you wear the correct<br />
Personal Protective Equipment, as the<br />
dust could be harmful. Care should be<br />
taken at this stage to ensure you<br />
follow any surrounding panel contours.<br />
Once you have sanded the area,<br />
compressed air can be used to remove<br />
any dust and a solvent used to finally<br />
clean the repair.<br />
At this stage, you should visually<br />
inspect the area to ensure it is<br />
perfectly smooth. If necessary, apply<br />
more of the 2K epoxy putty to fill any<br />
imperfections, before repeating the<br />
sanding process. If you are happy with<br />
the shape, final preparation for<br />
painting can be completed.<br />
Once the epoxy putty has cured, the area should be carefully sanded smooth.<br />
Painting<br />
All of the bare metal surfaces should<br />
be treated with wash primer and 2K<br />
acrylic filler. The specific manufacturer<br />
instructions should be followed when<br />
applying these primers and they<br />
should be left to dry for the<br />
manufacturer’s recommended times.<br />
Once the repair area has been primed,<br />
base coat and lacquer can be applied,<br />
either with a Ford aerosol touch-up kit,<br />
or with a compressor and spray gun.<br />
Again, it is important to follow the<br />
paint manufacturer guidelines at this<br />
stage, ensuring that painting is<br />
completed in a suitably ventilated<br />
area.<br />
Once the paint has cured, any joins<br />
can be polished to ensure a perfect<br />
finish. It is also vital to apply corrosion<br />
prevention wax to the rear of the<br />
repaired area. This will help to prevent<br />
the corrosion resurfacing at a later<br />
date.<br />
You should always ensure you use<br />
the correct safety equipment when<br />
working with paint and body repair<br />
products, as well as ensuring that you<br />
refer to FordEtis and manufacturer<br />
guidelines at all times. You should only<br />
use solvents in a well-ventilated area<br />
and always dispose of waste properly.<br />
The repair should be cleaned thoroughly before any primer or paint is applied.<br />
Note: In some countries, prior<br />
authorisation by the warranty<br />
department may be required before<br />
proceeding with this type of repair.<br />
Once the paint repair is complete, it is vital that anti-corrosion wax is applied to the<br />
rear of the repaired area to help prevent future corrosion.<br />
24 FORD AUTOTEAM 6/2016
SERVICE<br />
Quick<br />
Lane<br />
Goes<br />
Digital<br />
Quick Lane results show a<br />
strong increase in all-new<br />
retail custom.<br />
Quick Lane has proven to be a<br />
great success story in 2016<br />
and it continues to go from<br />
strength to strength. All Quick<br />
Lane locations are reporting<br />
significant increases in retail custom<br />
thanks to the launch of their own<br />
individual websites. Each microsite is<br />
fully responsive so that it works<br />
seamlessly on PC, tablet and Android,<br />
making it easily accessible for your<br />
customers, wherever they are. Each<br />
Quick Lane site has access to the Quick<br />
Lane Marketing Service, which can<br />
update their website to include local<br />
tactical offers. This enables them to<br />
respond to their competitors, as well<br />
keeping their websites fresh with<br />
regular updates and allowing them to<br />
set-up affinity schemes with local<br />
companies.<br />
Promising Start<br />
Every marketing campaign and<br />
website has a trackable phone<br />
number so that response rates can be<br />
measured and the early results are<br />
extremely promising. The websites<br />
were only launched in September and<br />
they have already generated 450<br />
phone calls. The microsites have<br />
been visited on over 5000 occasions<br />
and nearly 80% of those are new<br />
visits, with viewers accessing over<br />
two web-pages per visit. Quick Lane<br />
Grays have reported receiving 96<br />
calls since launching their website<br />
and recorded an impressive answer<br />
rate of 95.8%. This high number was<br />
translated into an all new retail<br />
customer volume of 49 which helped<br />
to deliver another budget busting<br />
performance.<br />
All locations are benefitting from<br />
this new digital presence which will<br />
only improve awareness. With further<br />
functional upgrades planned,<br />
expectations are running high for 2017.<br />
You can access the Quick Lane<br />
microsites at:<br />
www.quicklanederby.co.uk<br />
www.quicklanegrays.co.uk<br />
www.quicklanewokingham.co.uk<br />
www.quicklaneashton.co.uk<br />
www.quicklaneportishead.co.uk<br />
www.quicklaneyarmouth.co.uk<br />
www.quicklanehuntingdon.co.uk<br />
Getting Involved<br />
For more information on Quick Lane or<br />
how to take advantage of their digital<br />
content, contact John Dines at<br />
jdines4@ford.com<br />
Quick Lane website - www.quicklanederby.co.uk<br />
FORD AUTOTEAM 6/2016 25
PARTS<br />
Xvision rear Parking Distance Control (PDC) kits could help you increase profits.<br />
Perfect Parking<br />
If you are looking to make your vehicles<br />
stand out from the crowd, choosing<br />
the right accessories can be a great<br />
way to increase desirability to<br />
customers. Adding accessories, like the<br />
Xvision rear PDC kit can enhance your<br />
vehicles and is a great way to increase<br />
profits. Following the fitting of a front<br />
PDC kit covered in Autoteam 4/2016, in<br />
this issue we look at fitting the rear PDC<br />
kit to a Ford Fiesta.<br />
Installation<br />
Installing the Xvision rear PDC kit into<br />
the Fiesta is a simple process. The first<br />
step is to paint the sensors, which can<br />
be done with a Ford aerosol kit. It is<br />
important to select the correct sensor<br />
bezels for each vehicle application. For<br />
the Fiesta, angled bezels are used, but<br />
details are given in the fitting<br />
instructions for each vehicle and a<br />
mixture of angled and flat bezels are<br />
supplied.<br />
Sales Opportunity<br />
The suggested fitted price of the rear<br />
PDC system is £299 including VAT and<br />
can, depending on the vehicle type, be<br />
installed in around 45 minutes. This<br />
makes the kit extremely good value for,<br />
not only you as a Dealer, but also your<br />
customers, helping you to provide them<br />
with a vehicle that meets all of their<br />
needs.<br />
Each kit comes with a detailed generic<br />
installation guide and model specific<br />
guides can be downloaded from the<br />
following sources:<br />
www.xvisionsystems.com<br />
www.etis.ford.co.uk<br />
Xvision kit includes everything needed to install rear PDC system.<br />
26 FORD AUTOTEAM 6/2016
PARTS<br />
1. Before painting, each sensor should<br />
be prepared with a Scotch Bright pad.<br />
Before painting, the sensors should<br />
be prepared with a Scotch Bright pad,<br />
getting into all the recesses (1). This<br />
ensures that the paint applies evenly<br />
and does not react with unprepared<br />
plastic. Each sensor should be wiped<br />
down with a lint free cloth before<br />
painting and you should try not to<br />
touch the sensor surface. Painting<br />
should be carried-out in a suitably<br />
ventilated area and the instructions for<br />
the Ford touch-up kit should be<br />
followed at all times (2).<br />
While the sensors are drying, the<br />
boot carpet and lower trim should be<br />
removed. Then, the boot side carpet<br />
can also be removed and the power<br />
feed for the reversing lights should be<br />
located. FordEtis can also be used to<br />
assist with this process. The Xvision<br />
PDC module comes with a wiring loom<br />
long enough to fit a variety of vehicle<br />
types, so this can be trimmed to a<br />
5. Xvision PDC module can then be connected.<br />
2. Sensors should be painted with a Ford<br />
aerosol kit in a well ventilated area.<br />
suitable length before the module is<br />
fitted. The module takes its power from<br />
the reverse light circuit (3 and 4) so,<br />
using the specific instruction manual,<br />
the module can be connected (5).<br />
A suitable earth near the module<br />
should then be located. The blue and<br />
black wires from the module connect<br />
to the earth. Should the vehicle be<br />
fitted with a tow bar, the blue wire<br />
should be connected to the red wire.<br />
This means that the tow bar will not be<br />
detected.<br />
It is recommended that you test the<br />
module before final fitting so, at this<br />
point, you can reconnect the battery,<br />
switch on the ignition and select<br />
reverse gear to check that the module<br />
has powered-up. Once this has been<br />
done, the module can be fitted. In the<br />
case of the Fiesta, it can be mounted<br />
behind the boot side carpet with the<br />
sticky pads included in the kit (6).<br />
3. Reverse light feed provides power for<br />
the rear PDC module…<br />
4 …so should be connected to the wiring<br />
harness with solder.<br />
6. Module is held in place with a sticky<br />
pad. In the case of the Fiesta, it can be<br />
mounted behind the boot side carpet.<br />
FORD AUTOTEAM 6/2016 27
PARTS<br />
7. Sensor wires are fed from the boot,<br />
through a suitable grommet.<br />
8. Pilot holes for the sensors should be<br />
drilled. In the case of the Fiesta, these<br />
are already marked on the rear of the<br />
bumper.<br />
9. The holes should be finished using<br />
the special Xvision cutting tools.<br />
Sensor Fitting<br />
The sensor wires can be fed through a<br />
suitable grommet in the vehicle’s rear<br />
panel (7). The specific instructions give<br />
guidance on where to feed the sensor<br />
wiring and also on drilling the holes in<br />
the bumper. The reverse of the Fiesta<br />
bumper already has marks for the<br />
sensor holes, as well as clips for the<br />
sensor wiring. These markings will<br />
assist when drilling the pilot holes (8),<br />
before they are finished in the same<br />
way as with the front PDC kit.<br />
The holes are enlarged using two<br />
unique Xvision cutting tools and it is<br />
important at this stage to carefully<br />
follow the instructions included in the<br />
kit. Only Xvision cutting tools should be<br />
used to enlarge the holes as they have<br />
been designed specifically for this<br />
purpose. The larger cutter is used to<br />
create a step around the edge of the<br />
hole (9). The depth of this step can be<br />
tested by offering up the bezel and<br />
ensuring it fits neatly. The second,<br />
smaller Xvision cutter is then used to<br />
cut the final hole, leaving the required<br />
step around the edge.<br />
The sensor wiring should be<br />
positioned and fed through the sensor<br />
holes. The plugs are labelled for each<br />
sensor as they have a different range,<br />
as per EU guidelines. With the sensors<br />
fitted loosely into positon, the wiring<br />
loom is then taped and, in the case of<br />
the Fiesta, secured in the standard<br />
retaining clips behind the bumper (10).<br />
This may not be possible in the case of<br />
other vehicles, so you should refer to<br />
FordEtis and the Xvision instructions<br />
for each vehicle in this case.<br />
At this point, the system can then be<br />
tested, ensuring that the sensors<br />
sound correctly when an object is<br />
presented (11). The buzzer has three<br />
10. Once the sensors are loosely<br />
fitted, the wiring can be taped and<br />
secured behind the bumper.<br />
volume settings so this should be<br />
checked and adjusted to a suitable<br />
setting, depending on the vehicle type.<br />
Any trim that was removed can then be<br />
refitted.<br />
More Information<br />
For more information on Xvision PDC<br />
systems, contact Xvision on<br />
0845 2700862 or email<br />
customerservice@xvisionsystems.com<br />
11. With the installation complete, the<br />
system should be tested.<br />
28 FORD AUTOTEAM 6/2016
PARTS<br />
There are some great<br />
accessories available for<br />
Mustang, so let’s take a<br />
look at one of the most<br />
useful – the wind deflector.<br />
Mustang Must-Haves<br />
Anybody who has ever travelled<br />
in a convertible, either as the<br />
driver or a passenger, knows<br />
what a special experience it<br />
can be; with the sun, a fresh breeze and<br />
a magnificent panoramic view.<br />
However, on brisk days, or when<br />
travelling at speed, there can be<br />
drawbacks; most notably the air<br />
turbulence caused by the open top. This<br />
causes increased cabin noise, while the<br />
The wind deflector helps to reduce air<br />
turbulence above and around the<br />
driver’s and passenger’s heads.<br />
cold air can cause neck aches for some<br />
passengers. To help combat these<br />
drawbacks, a wind deflector has been<br />
created for Mustang Convertible, which<br />
can be mounted quickly and easily,<br />
helping to make those top-down<br />
experiences more enjoyable whatever<br />
the weather.<br />
The stylish wind deflector, FINIS code<br />
2063486 can be viewed on the Online<br />
Accessories Catalogue:<br />
www.fordaccessories.co.uk/mustang/<br />
2015/comfort/ and features a stylish<br />
Mustang logo to help your customers<br />
really stand out from the crowd.<br />
Concept<br />
The wind deflector is actually a very<br />
simple device, constructed from a<br />
tubular frame and covered with a net<br />
made from textile fibres, which is<br />
mounted behind the driver’s and<br />
passenger’s seat. Driving with the roof<br />
down creates air turbulence above the<br />
heads of the vehicle occupants, as you<br />
can see in the air flow image on page 30.<br />
The effects of this turbulence can be<br />
dramatically reduced when the wind<br />
deflector is fitted, making driving with the<br />
roof down an even more enjoyable<br />
experience.<br />
With the Genuine Ford wind deflector,<br />
the frame was designed so that fitting is<br />
quick and easy. It was subjected to<br />
rigorous testing during the development<br />
of Mustang, ensuring that it meets the<br />
highest quality standards. You should<br />
always remind your customers of the<br />
benefits of using Genuine or Approved<br />
Ford accessories, as third party<br />
equivalents are unlikely to offer the same<br />
quality and performance.<br />
FORD AUTOTEAM 6/2016 29
PARTS<br />
These are just some of the benefits<br />
offered by the Mustang Convertible wind<br />
deflector:<br />
The wind deflector features<br />
the Mustang emblem.<br />
n Significantly reduced air turbulence<br />
and reduced noise levels<br />
n Protects against air turbulence, even at<br />
higher speeds<br />
n Increases driving enjoyment<br />
n Simple to fit and remove<br />
n Compact design means the wind<br />
deflector can be folded and stored in<br />
the boot<br />
n Does not affect roof operation.<br />
Note: You should make it clear to<br />
customers that the horizontal part of the<br />
wind deflector should not be used to store<br />
items. This could damage the wind<br />
deflector or the items could be thrown<br />
around, or out of, the car when<br />
accelerating, braking or cornering.<br />
Top Picks<br />
As well as the wind deflector, there is a<br />
great range of accessories available to<br />
suit Mustang. We’ve picked out a<br />
selection below that we think could<br />
really wow your customers.<br />
19-inch Alloy Wheels: These can be<br />
ordered with summer or winter tyres and<br />
add a new level of style to Mustang. We<br />
advise that you also recommend locking<br />
wheel nuts to your customers, as these<br />
offer an additional level of security.<br />
Protective Car Cover: For customers<br />
looking to protect their car from dirt, dust<br />
and bird droppings, a tailor-made<br />
protective cover has been designed<br />
specifically for Mustang. For customers<br />
who choose to keep their Mustang for<br />
As well as reducing air turbulence, the wind deflector does not intrude, even with<br />
the roof raised.<br />
special occasions, perhaps only using it<br />
as a second car, the protective cover is a<br />
great product. The tarpaulin cover<br />
protects the car from the elements,<br />
maintaining that showroom shine. It is<br />
important to remind your customers<br />
that, before the cover is fitted, the car<br />
must be perfectly clean. Even though<br />
the underside of the cover is finished in<br />
a soft material, residual dirt could cause<br />
scratches on the vehicle surface.<br />
Note: Ford also offers a protective cover<br />
produced by Noah Design for the<br />
Mustang. This, however, is designed<br />
solely for indoor use, as it does not offer<br />
the same weatherproof protection as the<br />
Ford cover.<br />
The blue lines show the improvement in<br />
air flow with the wind deflector fitted.<br />
30 FORD AUTOTEAM 6/2016
PARTS<br />
The tailored boot liner protects the luggage space from dirt and<br />
fluids thanks to their 35mm raised edging.<br />
Rear Parking Distance Control can be fitted to help protect<br />
Mustang from unwanted parking prangs.<br />
Boot Liners: These tailored boot liners<br />
protect the boot space from dirt and<br />
damage caused by items being loaded<br />
into the boot of the vehicle. Loose<br />
items in the boot can move around<br />
when the vehicle is accelerating,<br />
braking and cornering, so the liners<br />
help to prevent this, while protecting<br />
the boot from damage. Boot liners are<br />
suitable for vehicles with and without<br />
the factory installed subwoofer.<br />
Front and rear Xvision Parking<br />
Distance Control (PDC): These are a<br />
great upgrade for vehicles which are<br />
not equipped with the PDC system as<br />
standard. The Xvision front and rear<br />
PDC kit can be fitted in your<br />
Dealership, so offers a great upselling<br />
opportunity. Fitting of the front PDC kit<br />
was covered in more detail in<br />
Autoteam 4/2016, while the rear kit is<br />
covered on page 26.<br />
Herpa Racing Stripes enhance the performance styling of Mustang.<br />
Note: An additional cable is required for<br />
the front PDC kit. Visit<br />
www.xvision.co.uk for more details. The<br />
sensors in the kit can be painted in the<br />
same colour as the car to make them<br />
more discreet.<br />
Herpa Racing Stripes: The Herpa<br />
Racing Stripes really emphasise the<br />
performance look, with dual over-thetop<br />
stripes that cover the front bumper,<br />
bonnet, roof, boot lid and rear bumper.<br />
They are available in two different<br />
colour finishes; matt black and gloss<br />
black and are made from 3M foil, which<br />
features 3M Controltac Technology,<br />
making them easy to position, reducing<br />
the risk of air bubbles. They also come<br />
with a three year warranty, ensuring<br />
your customer’s car will retain that<br />
unique sporty look for years to come.<br />
The tailored car cover can be used to protect Mustang from the elements when it<br />
is not being enjoyed on the road.<br />
Locking wheel nuts.<br />
For more information on Mustang<br />
Accessories, visit http://www.fordaccessories.co.uk/mustang/2015.<br />
19-inch Alloy Wheels.<br />
FORD AUTOTEAM 6/2016 31
SERVICE<br />
FORD eCHECK Video Reporting -<br />
Unleash your Service Potential<br />
FORD eCHECK Video Reporting is taking the nation by storm – do you have it yet?<br />
Let’s get straight to the point:<br />
Video Reporting has proven its<br />
worth in gold – and that gold is<br />
visible within the facts:<br />
n Customer Feedback is<br />
overwhelmingly positive: Customers<br />
have highlighted the benefits of being<br />
able to see their vehicle’s troubles<br />
and appreciate the video reponse,<br />
whether it be Red or Amber work or<br />
receiving the ‘All Green’<br />
n CVP scores positively influenced:<br />
Transparancy, trust, satisfaction and<br />
great service produce loyalty,<br />
retention and praise<br />
n Average SOLD has increased: The<br />
difference between Video Reporting<br />
jobs VS Non-Video Reporting jobs is<br />
around £35. £88 with Video Reporting<br />
compared to £53 without. Massively<br />
increasing longterm conversion rate<br />
n Beneficial to all: Video Reporting is<br />
now the standard that customers<br />
expect. It is not the future, it is the<br />
present and it benefits both<br />
Aftersales and Sales, Dealer and<br />
Customer.<br />
Video Reporting shines a great light on<br />
Ford customer service and highlights<br />
our duty of care to our customers.<br />
Video Reporting is now part of a<br />
FORD eCHECK: It has been embedded<br />
in such a way as to help Ford Dealers<br />
provide a consistent and linear<br />
approach to conducting, identifying<br />
and reporting observations from a<br />
vehicle inspection as part of a FORD<br />
eCHECK. There is also an official guide<br />
which includes customer touch point<br />
walkthroughs, preferred video route,<br />
detail on the recording process, best<br />
practice tips and key video qualities.<br />
By utilising Video Reporting<br />
technology, Dealers can provide<br />
consistent and professional advice to<br />
customers in a transparent and timely<br />
manner. This promotes accurate<br />
reporting and helps to build customer<br />
trust..<br />
Coverage and Setup: Video Reporting<br />
already covers a significant percentage<br />
of the Ford Dealer network, with over<br />
300 sites already reaping the benefits.<br />
Our goal is 100% coverage and it<br />
couldn’t be easier to sign up and get<br />
started – just contact any Video<br />
Reporting Supplier (See references) or<br />
let your SBM know you are interested<br />
and they will start the ball rolling for<br />
you. For any further information,<br />
please see the references:<br />
References<br />
Green Top PS/15/134: notifies the<br />
launch of Video Reporting as an<br />
official part of the FORD eCHECK<br />
process and offers some example<br />
suppliers.<br />
Green Top PS/16/148: distributed<br />
version 3 of the Official guide to FORD<br />
eCHECK which includes Video<br />
Reporting as a key part of the process.<br />
32 FORD AUTOTEAM 6/2016
SERVICE<br />
Tyre Safety Month Campaign - 2016<br />
In October, Ford linked up<br />
with TyreSafe to support the<br />
annual Tyre Safety Month<br />
campaign which has the<br />
theme of Don’t chance it,<br />
Check it.<br />
The background to this campaign<br />
was a survey of over 340,000<br />
tyres in partnership with<br />
Highways England. The findings<br />
were that more than one-in-four British<br />
motorists are replacing their tyres when<br />
they were already illegal. In 2016, that<br />
equates to potentially over 10 million<br />
illegal and dangerous tyres on Britain’s<br />
roads.<br />
With 5,677* incidents over the last five<br />
years, resulting from tyre-related incidents<br />
and 2.2 million MOT failures** annually<br />
due to defective tyres, the objective of the<br />
campaign is to raise motorists’ awareness<br />
of tyre safety issues and change attitudes.<br />
Routine tyre checks can prevent many of<br />
these incidents.<br />
While the need to carry out regular tyre<br />
checks may seem obvious, an alarming<br />
number of Britain’s motorists are<br />
replacing their tyres only when they have<br />
already become illegal and dangerous. If<br />
they carried out regular tyre checks, this<br />
avoidable safety issue could be rectified.<br />
All motorists should be aware of the<br />
importance of tyres:<br />
n Driving on tyres with illegal tread<br />
depth not only reduces your safety<br />
on the road but also risks a fine of up<br />
to £2,500 and three penalty points.<br />
TyreSafe recommends drivers check<br />
their tyres at least once a month and<br />
before long journeys. There are three<br />
key elements to check:<br />
Air pressure: The vehicle<br />
manufacturer will typically provide<br />
two air pressure levels, one for light<br />
loads and the other for when fully<br />
laden. Over inflation causes<br />
accelerated wear in the centre of the<br />
tyre, while under inflation causes wear<br />
on the outside edges. Both will<br />
negatively impact the way a vehicle<br />
corners and brakes and increase the<br />
risks of tyre damage, while under<br />
inflation also increases fuel<br />
consumption. You can find your<br />
vehicle’s correct pressures in the filler<br />
cap, owner’s manual, door shut or at<br />
tyresafe.org<br />
Condition: Lumps and bumps may be signs<br />
of structural damage and objects<br />
embedded in a tyre can lead to<br />
catastrophic failure on the road. If any of<br />
these are present, the tyre should be<br />
checked immediately by a professional.<br />
Tread depth: The minimum legal limit is<br />
1.6mm. As a guide to how close a tyre’s tread<br />
depth is to this limit, simply insert a 20p into<br />
the main grooves across its centre section and<br />
at several points around the circumference. If<br />
the rim of the 20p is visible or close to being<br />
visible at any point, the tyre may be illegal,<br />
endangering the driver and other road users,<br />
and should be inspected by a professional.<br />
*Department for Transport five years to<br />
2014<br />
**Driver and Vehicle Standards Agency<br />
figures 2012 to 2014<br />
More information<br />
General information:<br />
www.ford.co.uk/tyres<br />
TyreSafe: http://www.tyresafe.org<br />
n Tyre tread depth has a decisive influence<br />
on the way your vehicle accelerates,<br />
brakes and corners<br />
n Safe tyres with legal tread depth will<br />
reduce the risks to you, your passengers<br />
and all road users<br />
FORD AUTOTEAM 6/2016 33
FORD MASTERS APPRENTICESHIP<br />
All Apprentices who start before May 2017 will be funded as they are today, meaning no cost to<br />
your business for training.<br />
How Will You Take on<br />
the Apprentice Levy?<br />
No doubt the majority of you<br />
will be aware that there are<br />
some big changes coming to<br />
the world of Apprenticeship<br />
training in the UK in 2017. In addition to<br />
the much publicised Apprenticeship<br />
Levy, there will be changes to funding<br />
rates as well as programme content<br />
and delivery.<br />
The Apprenticeship Levy is<br />
fundamentally a payroll tax payable<br />
by employers with an annual pay bill of<br />
more than £3 million. The levy will be<br />
paid by all such businesses in the UK ,<br />
regardless of whether they employ<br />
Apprentices now or in the future. So if<br />
your pay bill is more than £3 million<br />
you should be budgeting for an extra<br />
0.5% payroll cost from April 2017.<br />
Following the Levy, the funding of<br />
Apprenticeship training provided to<br />
new starters in England will change.<br />
Right now, employers of<br />
Apprentices on the Ford Masters<br />
Apprenticeship Programme (FMAP)<br />
are not required to make any<br />
contribution towards training – very<br />
simply, the Government pays for it. But,<br />
for anyone starting after May 1st, 2017,<br />
employers will either pay for the training<br />
out of their Levy contributions or, if not a<br />
levy payer, pay 10% of the training cost.<br />
So, with these extra costs on the<br />
horizon, many within the Ford Dealer<br />
network are reviewing their hiring needs<br />
for 2017, to consider bringing forward<br />
their Apprentice recruitment to sign up<br />
new trainees before the changes take<br />
effect.<br />
34 FORD AUTOTEAM 6/2016
FORD MASTERS APPRENTICESHIP<br />
If this is something your business is<br />
looking at, you should ensure that your<br />
new Apprentice is signed up before the<br />
end of April. The Apprentice recruitment<br />
process takes an average of eight weeks,<br />
so ensure you get your vacancy request<br />
over to Skillnet as early as you can. For<br />
the Skillnet recruitment team to source<br />
you the right candidate, it is best to act<br />
by end of January at the latest.<br />
If you are new to Apprenticeships,<br />
here’s a reminder of why FMAP has been<br />
so successful in recent years.<br />
Why take on an Apprentice?<br />
A great example of the impact a learner<br />
can have on a business is ex-Apprentice,<br />
Stephen Harrison, who works at Lookers<br />
Ford, Chelmsford in their Commercial<br />
department. Ryan Humphreys, Service<br />
Manager of the branch gives us some<br />
feedback from his experience of putting<br />
learners through FMAP and the results<br />
that come.<br />
“Stephen Harrison is a recently<br />
qualified Technician at Lookers Ford<br />
Commercial on Robjohns Road,<br />
Chelmsford. Stephen went through the<br />
apprenticeship programme with FMAP<br />
and has come on from the start, with an<br />
ambition to become one of the best. He<br />
has learnt an exceptional amount of skills<br />
through the programme and has carried<br />
them through to his Technician career. He<br />
has had a great deal of support from<br />
FMAP on the Apprenticeship and I think<br />
has learnt more skills by coming through<br />
this way, rather than just a college-led<br />
training programme. I believe that, with<br />
the support you have offered, he will<br />
become the next Master Technician here<br />
at Lookers Ford.”<br />
Ryan goes on to say: “I think FMAP has<br />
a great background and skilled tutors to<br />
bring our next star Technicians through<br />
and with this I am also looking at joining<br />
the queue for a non-technical Service<br />
Advisor Apprentice. I believe they will<br />
bring a great quality to the business and<br />
be trained to a very high standard as we<br />
have always received and will push our<br />
Ford (Robjohns Road) branch forward to<br />
succeed in the future.”<br />
Lookers Ford has relied on FMAP and<br />
Skillnet for many years to source new<br />
learners and continue to build a strong<br />
work force. In recent months we have<br />
worked together to plan how to<br />
maximise value from the forthcoming<br />
Levy and devise a strategy to ensure<br />
ongoing learning and training<br />
requirements are met. Lookers<br />
currently supports Apprentice<br />
Technicians, Parts Advisors, Service<br />
Advisors and Body Repair/Paint<br />
Technicians.<br />
Right now, FMAP have funding<br />
available for 16-24 year olds on<br />
technical Apprenticeships and for all<br />
ages on non-technical Apprenticeships<br />
– funding that is also a great way to<br />
upskill and train current employees.<br />
We would encourage Dealers to<br />
consider making use of this funding<br />
before the rules change next May. The<br />
Ford Masters Apprenticeship<br />
Programme always attracts high calibre<br />
candidates all year round and there are<br />
currently many looking for their next big<br />
career move.<br />
Should you wish to invest in the<br />
future of your Dealership and expect to<br />
generate a vacancy through FMAP<br />
before the Apprenticeship Levy is<br />
introduced please contact our Ford<br />
Business Development Manager,<br />
Natasha Ord on<br />
natasha.ord@skillnet.org.uk or call<br />
01923 630800.<br />
Stephen Harrison became a Technician at Lookers Ford, Chelmsford, having<br />
completed the Ford Masters Apprenticeship Programme.<br />
FORD AUTOTEAM 6/2016 35
TRAINING<br />
HENRY FORD ACADEMY NEWS<br />
What a year!<br />
2016 saw a significant amount of change for the Academy.<br />
With a full management<br />
restructure, we welcomed<br />
five new members to the<br />
Academy management<br />
team and this was completed with the<br />
final addition, appointed on December 1.<br />
Jo Selby joins the Academy as Non-<br />
Technical Curriculum Manager, with a<br />
managerial background and wealth of<br />
experience, Jo finishes off our new<br />
management team, ready to start the<br />
New Year with fresh eyes.<br />
It’s not just the staff that have<br />
changed; 2016 saw the Henry Ford<br />
Academy reinvent product launches<br />
with Ford Live. Feedback from these<br />
events has been fantastic and we will<br />
continue to listen to feedback from<br />
delegates to ensure we are a centre of<br />
excellence for Dealership training.<br />
In April, Ford Store delegates were<br />
invited to an exclusive Mustang and<br />
Focus RS event, held at the prestigious<br />
Silverstone Wing, with unlimited access<br />
to normally restricted areas, as well as<br />
the opportunity to drive on the F1 circuit.<br />
July saw the Future of Auto Retailing<br />
conference, where Simon Weston gave<br />
an inspiring speech to Dealer Principals<br />
and Senior Management. Day two of<br />
this event had three keynote speakers<br />
and a fantastic future technology<br />
seminar by Bosch.<br />
More in 2017<br />
Our Social Media has become more<br />
engaging and, as we continue to push<br />
this through to 2017, we hope for this to<br />
evolve into a communication tool for<br />
delegates, who can get in contact with<br />
the Academy at their convenience and<br />
get an answer quickly and swiftly.<br />
The Academy has delivered over<br />
20,000 days training, gone through<br />
more cups of coffee than we could<br />
count, served 28,150 meals taken 14,981<br />
calls and made 7,371 phone calls. Q4<br />
also saw a training page launch on the<br />
new Dealer Portal to give clear and<br />
concise information and we aim to do<br />
even more in 2017.<br />
2017 will see a digital age reach the<br />
Academy as we focus on;<br />
n Virtual Classrooms - providing online<br />
learning straight to Dealerships,<br />
reducing travel and delivering training<br />
in the most modern way<br />
Skills Minister, Nick Boles, MP, officially<br />
opened the Henry Ford Academy in<br />
March 2016.<br />
n Mobile - Ensuring that our delegates<br />
can access relevant training<br />
requirements on any mobile device,<br />
anywhere<br />
n Video Learning - Providing delegates<br />
short video nuggets of learning<br />
information from training courses<br />
that can be referred back to, such as<br />
how-to guides and helpful hints.<br />
Our new Learning Technologies<br />
Manager, Jack Sumery, had this to say<br />
“As we head into 2017 it is important<br />
that we cater for all learning styles in a<br />
variety of delivery methods. Rather than<br />
learn something just in case we want<br />
delegates to learn just in time.”<br />
This technology is currently in the<br />
early stages with the Academy<br />
however look out for more<br />
information in a future issue of<br />
Autoteam.<br />
36 FORD AUTOTEAM 6/2016
TRAINING<br />
Technical eLearning<br />
There are some important<br />
new eLearning modules<br />
available, be sure to check<br />
them out.<br />
Now available on the Learning<br />
Centre, hosted by STARS, is<br />
TAU.1ME – MOT Annual Update<br />
eLearning, which comprises of<br />
three modules; including Changes in<br />
MOT Training, MOT Tester’s CPD<br />
Syllabus and DVSA On-Line Assessment.<br />
The aim of this eLearning is to provide<br />
Ford-trained MOT Technicians with<br />
knowledge of the inspection procedures<br />
for the latest products in the Ford Car<br />
and Commercial Vehicle range, as well as<br />
to deliver the DVSA training syllabus for<br />
2016-2017. A link is also provided to the<br />
MOT tester annual assessment.<br />
New eLearning modules will help Technicians stay up-to-date.<br />
Annual Updates<br />
Also available on the Learning Centre is<br />
TAU.1SVE – Technician Annual Update<br />
for Van eLearning. This module aims to<br />
provide Service Technicians with<br />
knowledge of the maintenance and<br />
overhaul procedures for the Ford<br />
Commercial Vehicle range.<br />
TAU.1SCE – Technician Annual<br />
Update of Car eLearning aims to<br />
provide Ford Trained Service<br />
Technicians with knowledge of the<br />
service, maintenance and inspection<br />
procedure for the latest Ford Car range.<br />
For any Service Technicians also<br />
qualified as an MOT specialist we<br />
advise you to complete both courses.<br />
It is important to note that TAU.1ME<br />
meets CPD requirements for the DVSA<br />
for this year. There is a link available at<br />
the end of the eLearning for an online<br />
test; this test will require your STARS<br />
PIN. Please provide the Academy with<br />
a copy of your completed certificate.<br />
FORD AUTOTEAM 6/2016 37
FORD PERFORMANCE<br />
The All-new Ford GT has had a fantastic debut<br />
season, which included an historic Le Mans victory.<br />
Endurance Star<br />
The 2016 FIA World Endurance<br />
Championship (WEC) came to a<br />
close in Bahrain for the Ford Chip<br />
Ganassi Racing team. It’s been a<br />
highly successful inaugural campaign that<br />
featured poles, victories and plenty of<br />
excitement in between. Bahrain was a tough<br />
race for the team, but they still managed to<br />
secure fourth and sixth positions, rounding<br />
off a great season.<br />
The highlight of 2016 has to be a historic victory at the 24 Hours of Le Mans.<br />
Le Mans Success<br />
The highlight of 2016 for the Ford Chip<br />
Ganassi Racing team was undoubtedly the<br />
historic win at the 24 Hours of Le Mans for<br />
the number 68 GT line-up of Dirk Muller,<br />
Sebastian Bourdais and Joey Hand. The<br />
IMSA Weathertech Sportscar Championship<br />
runners joined the WEC regulars to repeat<br />
the success that Ford achieved fifty years<br />
ago with the GT40. Overall, it was a season<br />
of highs and lows but, for such a young<br />
team, it was a resounding success, with wins<br />
for WEC regulars, Andy Priaulx and Harry<br />
Tincknell at Fuji and Shanghai.<br />
38 FORD AUTOTEAM 6/2016
FORD PERFORMANCE<br />
Strong US Showing<br />
Ford Chip Ganassi Racing’s IMSA Weathertech Sportscar<br />
Championship season has also come to a close, following a<br />
second place finish at Petit Le Mans in Georgia. It was a<br />
successful season for the Ford GT team in the US, earning<br />
three race wins, at Laguna Seca, Watkins Glen and<br />
Canadian Tire Motorsport Park, securing Richard Westbrook<br />
and Ryan Briscoe joint second place in the GTLM driver’s<br />
championship and Ford Chip Ganassi Racing second in the<br />
team’s championship.<br />
Following all of their success in 2016, the team are looking<br />
forward to an even more successful 2017.<br />
2017 Race Calenders for Ford GT<br />
FIA World Endurance Championship Calendar<br />
6 Hours of Silverstone, United Kingdom – April 16<br />
6 Hours of Spa-Francorchamps, Belguim – May 6<br />
24 Hours of Le Mans, France – June 17-18<br />
6 Hours of Nürburgring, German – July 16<br />
6 Hours of Mexico, Mexico – September 3<br />
6 Hours of Austin, USA – September 16<br />
6 Hours of Fuji, Japan – October 15<br />
6 Hours of Shangai, China – November 5<br />
6 Hours of Bahrain, Bahrain – November 18<br />
IMSA Weathertech Sportscar Championship Calendar<br />
Rolex 24 at Daytona, Florida – January 28-29<br />
Mobil 1 12 Hours of Sebring, Florida – March 18<br />
BUBBBA Burger Sports Car Grand Prix at Long Beach,<br />
California – April 8<br />
Lone Star Le Mans, Texas – May 7<br />
Sahlen’s 6 Hours of the Glen, New York – July 2<br />
TBA, Ontario – July 9<br />
TBA, Connecticut – July 22<br />
Continental Tire Road Race Showcase, Wisconsin –<br />
August 6<br />
Michelin GT Challenge at VIR, Virginia – August 27<br />
Continental Tire Monterey Grand Prix Powered by Mazda,<br />
California – September 24<br />
Petit Le Mans, Georgia – October 7<br />
It’s been a great first season for the All-new Ford GT.<br />
2017 Rally Star<br />
You should have already seen images of<br />
the New Fiesta on page 18 and the<br />
M-Sport World Rally Team have wasted<br />
no time in turning the latest Fiesta into a<br />
potential rally winner. For 2017, new<br />
regulations are being introduced to the<br />
FIA World Rally Championship, allowing<br />
larger aerodynamic devices, wider body<br />
work and more powerful engines.<br />
EcoBoost technology remains at the<br />
heart of the Fiesta WRC, with the revised<br />
1.6 litre turbocharged unit expected to<br />
develop in the region of 380bhp.<br />
Sébastien Ogier, four times WRC<br />
champion, has also signed for the team<br />
for 2017, giving the Cumbrian rally<br />
experts an even greater chance of<br />
securing the title.<br />
FORD AUTOTEAM 6/2016 39
The Focus RS RX<br />
has proven itself<br />
to be right on the<br />
pace in 2016.<br />
Bakkerud Ends Season on a High<br />
Andreas Bakkerud scored victory at the final round of the 2016 FIA World Rallycross Championship,<br />
rounding off a great first season.<br />
Hoonigan Racing Division have wrapped-up the 2016 FIA<br />
WorldRX in style by scooping victory at the final round<br />
of the season in Argentina. Norwegian driver, Andreas<br />
Bakkerud continued the good form he has shown<br />
throughout the year to take his third win in the Focus RS RX.<br />
Classy Drive<br />
Bakkerud eased through the qualifying stages, meaning he was<br />
able to start on pole position in his semi-final. It was an incidentpacked<br />
race but the Norwegian avoided all the trouble to take a<br />
commanding win. This meant he started the final in pole<br />
position, taking another lights to flag victory. Bakkerud’s reaction<br />
after the race said it<br />
all: “I’ve had so many<br />
people supporting me<br />
on my route to be<br />
here today, and it’s a<br />
great feeling,” he said<br />
with emotion. “I’m<br />
very proud of myself<br />
and of the people<br />
supporting me.<br />
Hoonigan Racing<br />
Division, Ford<br />
Performance, and<br />
M-Sport put together<br />
a great car.”<br />
Andreas Bakkerud scored three wins<br />
in 2016.<br />
Early Promise<br />
It’s been a great season for the Hoonigan Racing Division team<br />
with the Focus RS RX, which was designed in conjunction with<br />
M-Sport and Ford Performance, showing its pace right from<br />
the start of the year, despite its rapid development. Following<br />
their promising start, along with Bakkerud’s three wins in<br />
Norway, Sweden and Argentina, he has also scored six podium<br />
finishes, securing him third in the driver’s championship and<br />
fourth in the team standings for Hoonigan Racing Division.<br />
2017 promises to be a great year.<br />
2017 FIA World Rallycross Championship Calendar*<br />
Barcelona, Spain – April 1-2<br />
Montalegre, Portugal –April 22-23<br />
Hockenheim, Germany – May 5-7<br />
Mettet, Belgium – May 13-14<br />
Lydden Hill, United Kingdom – May 27-28<br />
Hell, Norway – June 10-11<br />
Holjes, Sweden – July 1-2<br />
Trois-Rivieres, Canada – August 5-6<br />
Loheac, France – September 2-3<br />
Riga, Latvia – September 16-17<br />
Estering, Germany – September 30-October 1<br />
Cape Town, South Africa – November 11-12<br />
*Subject to confirmation by the FIA World Motor Sport<br />
Council in December<br />
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