20.12.2016 Views

AT6

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

FORD AUTOTEAM<br />

THE MAGAZINE FOR ALL FORD DEALER STAFF ISSUE 6/2016


EDITORIAL<br />

Celebrating Success<br />

and Looking Forward<br />

It’s been a great 2016, not only for us here at the Henry Ford Academy, but for<br />

the Ford brand as a whole. Ford have come out of a challenging period for the<br />

automotive industry and are now enjoying great success. Our vehicles are<br />

more popular than ever, with Fiesta and Transit topping the sales charts and<br />

global profits have exceeded all expectations.<br />

While everyone in the Ford family should be extremely proud of this success, we<br />

cannot stand still. Here at the Academy, we are continually striving to improve<br />

and expand our training. Our courses are constantly evolving and our team is<br />

always looking to make improvements to everything we do. Our commitment to<br />

training for Dealer staff at every level remains firm and this is demonstrated by<br />

the Basic Electrics and Electronics course covered on page 12, while our<br />

commitment to new technology is discussed in the Henry Ford Academy News<br />

section on page 36.<br />

It’s not just the Henry Ford Academy that is embracing new technology though.<br />

Turn to page 18 and you can get a glimpse at the stunning All-new Fiesta. This<br />

iconic vehicle goes from strength to strength and the latest generation model<br />

features more technology than ever. It demonstrates our commitment to<br />

serving all types of customer, with the Fiesta Active set to<br />

kick-off a whole new range of crossover vehicles.<br />

2017 looks to be another great year for Ford, with our Parts and Accident Repair<br />

Centre curriculums launching, so keep an eye out for more great training<br />

opportunities in the coming year.<br />

Mark Jones<br />

Manager, Henry Ford Academy<br />

The information contained in Autoteam is produced in good faith by<br />

Clifford Thames (and its contributing agencies) and is based upon Ford<br />

published information including; order and technical guides, competitor<br />

manufacturer brochures and websites and is believed to be correct at<br />

the time of going to print. The articles based around dealer visits reflect<br />

the conditions and practices of the country featured. Where these differ<br />

from local practice, the latter should apply.<br />

Whilst the team have gone to great lengths to ensure its accuracy, Ford<br />

policy is one of continuous development and no liability can be<br />

accepted for any inaccuracies or omissions in this publication. Vehicles<br />

shown may not be to exact UK specification. Competitive<br />

manufacturers may change their specification and pricing at short<br />

notice. Some articles in Autoteam may not therefore reflect the short<br />

term, or locally based consumer offers made available after<br />

publication. Views expressed in Autoteam are not necessarily those of<br />

Ford Motor Company.<br />

Autoteam is designed for Ford Dealer staff and Ford Motor Company<br />

employees. It is not designed for distribution to the general public. The<br />

information contained within Autoteam is confidential.<br />

Correct at the time of going to print. Errors and omissions excepted.<br />

Autoteam Administration, Springfield Lyons House, Chelmsford<br />

Business Park, Chelmsford, Essex, CM2 5TH.<br />

Designed and produced by Clifford Thames Limited, Chelmsford, Essex.<br />

2 FORD AUTOTEAM 6/2016


CONTENT<br />

CAR AND VAN<br />

Stay Switched On 12<br />

Electronics are becoming ever more integral to Ford vehicles; are you equipped<br />

to work with them?<br />

Technical Networking 20<br />

Technical Service Dealer Clinics are a great way to keep on top of the latest<br />

developments.<br />

BODY<br />

Tackling Corrosion 22<br />

Correct repair of corrosion is vital, so we take a look at the process.<br />

SERVICE<br />

Quick Lane Goes Digital 25<br />

Quick Lane results show a strong increase in all-new retail custom.<br />

FORD eCHECK Video Reporting - Unleash your Service Potential 32<br />

FORD eCHECK Video Reporting is taking the nation by storm – do you have it yet?<br />

Tyre Safety Month - 2016 33<br />

Ford link up with TyreSafe to support the annual Tyre Safety Month campaign.<br />

PARTS<br />

FordEcat Refreshed 21<br />

The all-new FordEcat is much more than just a parts catalogue.<br />

Perfect Parking 26<br />

Xvision rear Parking Distance Control (PDC) kits could help you to increase profits.<br />

Mustang Must-Haves 29<br />

There are some great accessories available for Mustang, so let’s take a look at<br />

one of the most useful – the Wind Deflector.<br />

SALES<br />

KA+ is Ascot Favourite 4<br />

KA+ offers driving dynamics based on the Fiesta in a practical, great value package.<br />

New Ford Kuga 8<br />

Ford’s SUV family is strengthened by the additions of the new Ford Kuga,<br />

Kuga ST-Line and the upscale Ford Kuga Vignale.<br />

GENERAL<br />

Fords Dominate RallyFest 16<br />

Classic Fords of all shapes starred at the Wales Rally GB RallyFest event, held at<br />

Cholmondeley Castle in October.<br />

Icon Reimagined 18<br />

Ford has revealed the next generation Ford Fiesta – the world’s most technologically<br />

advanced small car – at a special Go Further event in Cologne, Germany.<br />

Ford Masters Apprenticeship Programme 34<br />

We look at the Apprentice Levy and how it could impact your learners.<br />

Henry Ford Academy News 36<br />

All the latest news from Ford’s purpose-built training facility.<br />

Ford Performance 38<br />

The FIA World Endurance Championship, IMSA Weathertech Sportscar<br />

Championship and FIA World Rallycross have all reached their exciting climaxes.<br />

Click Training on the<br />

dealer portal for training<br />

from the<br />

HENRY FORD ACADEMY<br />

e-mail us at: autoteam@clifford-thames.com Call us on: 01245 236769<br />

FORD AUTOTEAM 6/2016 3


SALES<br />

KA+ offers driving<br />

dynamics based on the<br />

Fiesta in a practical,<br />

great value package.<br />

KA+ is Ascot Favourite<br />

The KA+ offers Dealerships the<br />

opportunity to sell to a whole<br />

new customer base. Using the<br />

great underpinnings of the<br />

Fiesta, KA+ offers technology, safety,<br />

economy and practicality to customers<br />

who may not have experienced the Ford<br />

brand before. KA+ is manufactured at<br />

Ford’s biggest and most advanced<br />

production facility at Sanand in India.<br />

Ford Live KA+, held at Ascot, Aintree<br />

and Edinburgh, was a chance for<br />

delegates to see what KA+ is all about<br />

and gain the skills they need to take<br />

advantage of the opportunity this great<br />

new vehicle represents.<br />

The impressive Queen Anne Enclosure greeted<br />

delegates as they arrived at Ascot.<br />

Delegates being introduced to<br />

Ford Live.<br />

4 FORD AUTOTEAM 6/2016


SALES<br />

An autotest gave delegates the chance to put their driving skills to the test.<br />

Daily Driver<br />

The Daily Driver Experience was a<br />

chance for delegates to get behind the<br />

wheel of KA+ and see exactly what it<br />

offers to customers. This session was<br />

split into two different elements. The<br />

first was an autotest, where a special<br />

course was laid out to put the<br />

manoeuvrability of KA+ to the test.<br />

The course featured tight turns and<br />

reversing tests, with delegates given<br />

points, not only for their driving skills,<br />

but also for their knowledge on KA+.<br />

Prizes were awarded to the team that<br />

scored the highest number of points.<br />

The second part of the session saw<br />

the delegates take to the roads<br />

around Ascot, completing a 30 minute<br />

drive, where they got to experience<br />

KA+ on a variety of different roads and<br />

have their knowledge tested even<br />

further by the trainers that<br />

accompanied them. Testing KA+ in<br />

the real world gave delegates a real<br />

taste of what the vehicle offers,<br />

enabling them to give customers the<br />

expert advice that will help them<br />

choose KA+.<br />

Prizes were awarded to the autotest<br />

winners.<br />

There was a chance to take KA+ out on to the road to really get a feel for this new vehicle.<br />

FORD AUTOTEAM 6/2016 5


SALES<br />

KA+ Story<br />

This session was, again, broken down into<br />

two elements; where the group was split in<br />

order to look at two different aspects of<br />

KA+. In one part of the session; KA+ Up-<br />

Close, they got to look at KA+ and discuss<br />

the differences between the Studio and<br />

Zetec trim levels. Correctly identifying the<br />

differences between the models is vital, as<br />

it will demonstrate to customers that you<br />

have a good knowledge of our products,<br />

giving them confidence in you and our<br />

brand. While KA+ is offered as a lower cost<br />

vehicle, that doesn’t mean that it is short of<br />

technology. This part of the session allowed<br />

delegates to look at some of the equipment<br />

available, such as the DAB audio on KA+<br />

Zetec, or optional extras such as climate<br />

control and the City Pack.<br />

KA+ shares many of the great driving<br />

dynamics of Fiesta.<br />

In addition, KA+ Up-Close discussed<br />

how KA+ compares to the Fiesta, with<br />

which it shares its underpinnings.<br />

Understanding how the models differ is<br />

really important when it comes to being<br />

able to sell those differences in a positive<br />

way. While KA+ is aimed at buyers looking<br />

for a more cost effective vehicle, the fact<br />

that it offers the great driving dynamics of<br />

Fiesta is a real selling point. Fiesta is a<br />

class-leading vehicle, so KA+ benefits from<br />

the technology and development that has<br />

gone into it, while offering customers a<br />

unique product in its own right. The use of<br />

some of Fiesta’s dynamic features and<br />

even the same leather steering wheel, help<br />

to give KA+ a premium feel.<br />

The second part of KA+ Story<br />

highlighted the strengths of the technology<br />

included in KA+ even further, as delegates<br />

got the chance to look at some rival<br />

vehicles. They discussed their expectations<br />

of each of the rival products, what each<br />

brand means to customers, as well as what<br />

might make people choose these vehicles.<br />

One thing that the session really<br />

demonstrated is just how much technology<br />

and quality KA+ packs when compared to<br />

the competition.<br />

Delegates got the opportunity to<br />

look at rival vehicles in detail.<br />

Delegates could explore KA+ in detail<br />

throughout the day.<br />

6 FORD AUTOTEAM 6/2016


SALES<br />

KA+ offers practicality and value.<br />

Trainers were on hand to help delegates get the most from the day.<br />

Inside KA+<br />

As with the other sessions, Inside KA+<br />

was broken down into two elements.<br />

The first was KA+ Challenge, where<br />

delegates got the chance to get to grips<br />

with the technology in KA+. Working in<br />

teams, each of which had their own<br />

vehicle to explore, the trainer set a<br />

series of challenges designed to help<br />

delegates better understand the<br />

technology and features found within<br />

KA+. The challenges included<br />

answering questions to test delegate’s<br />

knowledge, as well as testing their<br />

ability to use the features within the<br />

vehicle, connecting mobile devices and<br />

identifying storage. Understanding the<br />

technology and features of KA+ is vital<br />

to being able to give your customers all<br />

the information they need and to show<br />

them why it is the vehicle for them.<br />

TPMS. If you can demonstrate how the<br />

technology in a vehicle has helped you,<br />

or even someone you know, the<br />

customer will be able to relate to the<br />

benefits it may bring to them much<br />

more easily. This personalised<br />

approach will help you to build a<br />

lasting relationship.<br />

Great Opportunity<br />

The final Ford Live of 2016 offered<br />

delegates the chance to experience<br />

just what makes KA+ such an<br />

important vehicle. The sub-B segment<br />

is a great growth area for Ford and<br />

KA+ offers technology, driving<br />

enjoyment, low running costs and<br />

class-leading space, all for a great<br />

price.<br />

Radio handsets were used to connect<br />

all delegates together to test their<br />

ability to use the features within the<br />

vehicle, connecting mobile devices and<br />

identifying storage.<br />

Technology Stories<br />

The second part of Inside KA+ was a<br />

classroom session; Technology<br />

Stories, where delegates got to<br />

discuss some of the features of KA+<br />

and the importance of presenting<br />

those features to our customers in the<br />

right way. The “feature, advantage,<br />

benefit” approach is a useful basis for<br />

selling; where you describe a feature,<br />

the advantages it gives and then the<br />

benefits for the customer. However,<br />

while this gives the customer the<br />

information, using your own<br />

experience to engage with the<br />

customer on a personal level is much<br />

more effective.<br />

This session challenged delegates<br />

to draw on their personal experiences<br />

to create a scenario where they could<br />

really sell a feature, such as MyKey or<br />

Technology Stories session helped delegates to improve the way they sell the<br />

benefits of KA+.<br />

FORD AUTOTEAM 6/2016 7


SALES<br />

Ford’s SUV family is<br />

strengthened by the<br />

additions of the New Ford<br />

Kuga, Kuga ST-Line and the<br />

upscale Ford Kuga Vignale.<br />

New Ford Kuga<br />

“New Kuga offers cuttingedge<br />

new features and<br />

technologies that will help<br />

drivers stay connected,<br />

comfortable, safe and stylish<br />

on the road. The sophisticated<br />

redesign has given Kuga a<br />

fresh and modern feel, while<br />

SYNC 3 enables drivers to<br />

communicate with their<br />

vehicle and connected devices<br />

in seamless ways that would<br />

have seemed impossible just a<br />

few years ago.”<br />

Joe Bakaj, Vice President, Product<br />

Development, Ford of Europe.<br />

The New Kuga has undergone a<br />

number of changes, from<br />

cutting-edge features,<br />

enhanced safety and comfort,<br />

to a stylish on-road presence. For the<br />

first time, the most comprehensive<br />

Kuga line-up ever will include a Ford<br />

Performance inspired Kuga ST-Line and<br />

a luxurious, premium Ford Kuga Vignale.<br />

The new line-up is expected to further<br />

boost European Kuga sales in an<br />

increasingly popular SUV marketplace.<br />

Design<br />

Exterior changes to the New Kuga<br />

significantly differentiate it from the<br />

outgoing model, utilising Ford’s latest<br />

design language. The New Kuga now<br />

has a bold and sporty look similar to<br />

that of the EcoSport and Edge.<br />

Key exterior features include:<br />

n Large trapezoidal upper grille<br />

n Smaller lower grille<br />

n Stylish wide-set fog lights<br />

n Sleek looking Bi-Xenon Headlamps<br />

with Adaptive Lighting and Integrated<br />

LED day running lights<br />

n Narrow, restyled tail lamps<br />

n New range of 17 – 19-inch alloy<br />

wheels<br />

n 2 new exterior colours (Guard Grey<br />

and Copper Pulse).<br />

Maintaining the attractive look of the<br />

New Kuga, a power-operated<br />

retractable tow bar is available. This<br />

neat feature stores itself out of sight<br />

below the rear bumper when not in use.<br />

The New Kuga can also be fitted with a<br />

Hands Free Tailgate; the tailgate can be<br />

opened and closed by waving a foot<br />

under the rear bumper. This feature has<br />

proven extremely popular across<br />

Europe with more than 1-in-3 Kuga<br />

customers specifying it.<br />

8 FORD AUTOTEAM 6/2016


SALES<br />

Inside the cabin of the New Kuga, the<br />

interior has been carefully designed to<br />

provide occupants with a more refined<br />

experience. The ergonomics have been<br />

improved with intuitive air-conditioning<br />

controls, a new three-spoke steering<br />

wheel that has easily distinguishable<br />

buttons and switches for ease of<br />

operation and satin chrome finishing<br />

touches to help reduce in-car reflections.<br />

A heated leather steering wheel is also<br />

available for added comfort on cold days<br />

and models fitted with an automatic<br />

transmission come with automatic<br />

paddle shift.<br />

For the first time, an electronic parking<br />

brake is available which can be activated<br />

via a large push/pull switch at the front<br />

of the centre console. The electronic<br />

parking brake helps free up space for the<br />

centre console, which has two large<br />

cupholders and a convenient stowage<br />

area with sliding cover.<br />

Key interior features include:<br />

n Ergonomic three-spoke steering wheel<br />

n Electronic parking brake<br />

n Large centre console<br />

n Ford SYNC 3 with voice control and<br />

touchscreen.<br />

SYNC 3<br />

The New Kuga is fitted with the faster<br />

performing SYNC 3 connectivity system<br />

and a capacitive 8-inch touch screen.<br />

The simplified user interface of SYNC 3 is<br />

split into three sections for navigation,<br />

audio and phone; at the bottom of the<br />

screen there is a clear-to-understand<br />

menu bar with large buttons. The<br />

capacitive 8-inch touch screen can be<br />

used in a similar way to a mobile phone<br />

or tablet’s screen, with pinch and swipe<br />

gestures providing a more user-friendly<br />

interface.<br />

Helping drivers to seamlessly<br />

integrate their phones with SYNC 3, both<br />

Android Auto and Apple CarPlay can be<br />

used for a safer, smarter way to use<br />

mobile devices in the car. SYNC 3 also<br />

delivers AppLink, enabling voiceactivation<br />

of smartphone apps such as<br />

Spotify and Glympse.<br />

New interior<br />

features.<br />

To achieve this, the system takes into<br />

account ambient light conditions, the<br />

vehicle’s speed, steering angle and the<br />

distance to objects in front of the<br />

vehicle. In extreme weather conditions<br />

the system can shorten and widen the<br />

headlight beam to reduce on-road glare<br />

that may affect other drivers.<br />

Active City Stop now operates at<br />

speeds of up to 31mph (increased from<br />

19mph). The system uses sensors at the<br />

front of the vehicle to look for stationary<br />

objects in the road ahead. If the vehicle<br />

approaches an object too quickly, the<br />

brakes are pre-charged; finally, if the<br />

driver still does not respond, the system<br />

automatically applies the brakes to<br />

reduce the impact or avoid it altogether.<br />

Convenient Parking<br />

The advanced driver assistance<br />

technology of Active Park Assist<br />

(enhanced) is now available on New<br />

Kuga. New perpendicular parking<br />

functionality enhances the semiautonomous<br />

Active Park Assist system<br />

which was specified by almost half of<br />

Kuga customers in 2015.<br />

Visibility and Safety<br />

For the first time Ford’s Adaptive Front<br />

Lighting System is available on Kuga.<br />

Bi-Xenon Headlamps with Adaptive<br />

Lighting automatically optimise visibility<br />

of the road ahead by adjusting the beam<br />

angle to one of seven settings.<br />

Bi-Xenon Headlamps<br />

with Adaptive Lighting.<br />

FORD AUTOTEAM 6/2016 9


SALES<br />

Powertrains<br />

The New Kuga features the latest<br />

EcoBoost petrol and TDCi diesel<br />

engines from Ford, offering excellent<br />

performance, low CO2 emissions and<br />

running costs. For the first time, Kuga<br />

will be available with an economical<br />

120PS 1.5-litre TDCi diesel engine with<br />

six-speed manual transmission and<br />

front-wheel drive. An automatic<br />

PowerShift variant will be added in<br />

January. The 1.5-litre TDCi will be the<br />

most fuel efficient engine with<br />

combined fuel economy figures of:<br />

urban 58.9mpg, extra urban 67.3mpg,<br />

and combined 64.2mpg.<br />

Intelligent All-Wheel Drive is<br />

available with both petrol and diesel<br />

engines (see table). Intelligent<br />

All-Wheel Drive helps enhance the<br />

safety of the vehicle by adjusting the<br />

amount of torque sent to each wheel;<br />

this in turn optimises handling, stability,<br />

and traction in slippery conditions.<br />

Powertrain Options<br />

Engine Transmission Power (PS) Torque (Nm) CO2 (g/km)<br />

1.5l EcoBoost (Start/Stop) FWD M6 120 240 145<br />

1.5l EcoBoost (Start/Stop) FWD M6 150 240 145<br />

1.5l EcoBoost AWD A6 182 240 173<br />

1.5l TDCi FWD M6 120 270 115<br />

2.0l TDCi FWD M6 150 370 122<br />

2.0l TDCi AWD M6 150 370 135<br />

2.0l TDCi AWD PowerShift 150 370 134<br />

2.0l TDCi AWD M6 180 400 135<br />

2.0l TDCi AWD PowerShift 180 400 134<br />

Intelligent All-Wheel Drive.<br />

10 FORD AUTOTEAM 6/2016


SALES<br />

Kuga ST-Line<br />

For those looking for a bold, sporty<br />

looking SUV with engaging driving<br />

dynamics inspired by Ford<br />

Performance, there is the Kuga ST-Line.<br />

Kuga ST-Line joins the recent line-up of<br />

Fiesta ST-Line, Focus ST-Line and<br />

Mondeo ST-Line models.<br />

Key features that give Kuga ST-Line its<br />

unique look include:<br />

n Upper grille finished in high-gloss<br />

Ebony Black; honeycomb design for<br />

the lower front grille in high-gloss<br />

Ebony Black; unique matching sports<br />

mesh finish on the fog lamp bezels<br />

n Body coloured front skid plate, sideskirts,<br />

mirror caps, door handles, door<br />

cladding and wheel arches; highgloss<br />

Ebony Black rear skid plate;<br />

black roof rails<br />

n ST-Line badging on front wings<br />

n Unique 18-inch 5x2 spoke Dark<br />

Machine alloy wheels<br />

n Unique partial leather sport seat<br />

design with contrast stitching on the<br />

seats, gear knob gaiter and steering<br />

wheel; ST-Line floor mats with<br />

contrast stitching; dark headliner,<br />

alloy pedals<br />

n Sports suspension.<br />

Chassis and vehicle dynamics of the<br />

Kuga ST-Line are enhanced through<br />

thicker anti-roll bars and a 10mm lower<br />

ride height for reduced body roll and<br />

fun-to-drive handling. The suspension is<br />

further optimised using stiffer<br />

suspension bushes, combined with<br />

spring and damper rates that have been<br />

finely tuned for both comfort and<br />

performance. For a tighter, more<br />

Kuga ST-Line with Options.<br />

responsive and sporty steering<br />

sensation, the Electronic Power<br />

Assisted Steering (EPAS) system has<br />

been specially calibrated.<br />

All powertrains will be offered on<br />

Kuga ST-Line apart from the 120PS<br />

1.5-litre EcoBoost.<br />

Ford Kuga Vignale<br />

Expanding the Vignale model portfolio,<br />

the New Ford Kuga Vignale will help to<br />

meet growing consumer demand for<br />

upmarket SUVs. The Ford Kuga Vignale<br />

delivers a premium specification and<br />

exclusivity with the unique pearlescent<br />

Vignale colour – Milano Grigio, Vignale<br />

hexagonal front grille, a luxurious<br />

interior with quilted Windsor leather<br />

seats and sophisticated technologies<br />

such as SYNC 3 and Bi-Xenon<br />

Headlamps with Adaptive Lighting<br />

fitted as standard.<br />

Powertrain options for the Ford Kuga<br />

Vignale include the 182PS 1.5-litre<br />

EcoBoost, 150PS 2.0-litre TDCi and<br />

180PS 2.0-litre TDCi.<br />

Key standard features include:<br />

n 18-inch alloy wheels<br />

n Vignale body styling kit<br />

n Bi-Xenon Headlamps with Adaptive<br />

Lighting<br />

n LED tail lamps<br />

n Power fold mirrors<br />

n Full leather seats<br />

n Ford SYNC 3 with navigation and<br />

Premium Sound System<br />

n Quickclear Heated Windscreen<br />

n Electronic parking brake<br />

n Dual electronic automatic<br />

temperature control.<br />

With the New Ford Kuga, Kuga ST-Line<br />

and Ford Kuga Vignale, Ford’s SUV<br />

range will be considerably strengthened<br />

helping to achieve a projected 200,000<br />

European SUV sales in 2016; an<br />

increase of over 58,000 from 2015.<br />

Ford Kuga Vignale in<br />

Milano Grigio with Options.<br />

FORD AUTOTEAM 6/2016 11


CAR AND VAN<br />

Electronics are becoming ever<br />

more integral to Ford vehicles;<br />

are you equipped to work with<br />

them?<br />

Stay Switched On<br />

With each new generation<br />

of Ford vehicle,<br />

electronics become more<br />

and more important, so it<br />

is vital that Technicians are able to<br />

keep up with these changes. A<br />

Technician’s daily activities now<br />

involve working on electrical systems<br />

on a regular basis, so Basic Electrics<br />

and Electronics (T50.1E) has been<br />

designed to give delegates an<br />

understanding of the basic principles<br />

of electricity, how they can be related<br />

to the latest technology in Ford<br />

products and how to get the most out<br />

of the tools at their disposal.<br />

Before attending, delegates are asked<br />

to complete eLearning modules, which<br />

cover a large amount of underpinning<br />

knowledge, allowing delegates to focus<br />

on learning new skills. The course starts<br />

with a test to assess what they have<br />

understood from the eLearning. This<br />

allows the Henry Ford Academy’s<br />

trainers to better understand the skill<br />

level of the delegates, in order to give<br />

them the most beneficial learning<br />

experience. Following this initial<br />

assessment, the course moves on to the<br />

basic tools associated with performing<br />

diagnostics on vehicle electrical<br />

systems.<br />

Tools of the Trade<br />

As a Technician, you have a number of tools<br />

at your disposal; from a simple Digital Multi-<br />

Meter (DMM), to wiring diagrams and<br />

oscilloscopes. With all diagnostic tools, the<br />

information that comes out is only as good<br />

as the information that is input in the first<br />

place, so T50.1E gives delegates the skills<br />

they need to get the most from these<br />

diagnostic tools and processes. Ensuring you<br />

follow the correct steps could be as simple<br />

as making sure that you wait for the modules<br />

in a vehicle to fully power down before<br />

taking current draw measurements. Getting<br />

this right will ensure that you get the best<br />

answer from your electrical diagnostics.<br />

12 FORD AUTOTEAM 6/2016


CAR AND VAN<br />

A multi-meter is probably the most important tool for diagnosing electrical faults.<br />

Practical exercises help delegates to<br />

develop their diagnostic skills.<br />

One of the most important diagnostic<br />

aids is actually one of the simplest<br />

electrical tools available; the DMM.<br />

Sessions throughout the two day course<br />

give delegates guidance on how to<br />

correctly use a DMM, explaining how it<br />

gives Technicians the ability to measure<br />

a wide variety of parameters; such as<br />

voltage, current and resistance. However,<br />

if the information gained from those<br />

parameters is not interpreted correctly, it<br />

can lead to misdiagnosis. Activities in the<br />

classroom and workshop cover how to<br />

correctly connect the DMM to the<br />

vehicle, including using the correct type<br />

of probe, as well as methods of<br />

measuring voltage, current or resistance<br />

in order to aid Technicians in different<br />

diagnostic situations.<br />

Another useful, but often underused,<br />

tool in the Technician’s toolbox is the<br />

oscilloscope, built into FordEtis IDS. This<br />

offers a range of diagnostic capability<br />

that a DMM cannot give, including<br />

capturing live or switching data. With<br />

Contoller Area Network Bus (CAN)<br />

technology now integrated widely into<br />

Ford vehicles and factory data available<br />

through for comparison, an oscilloscope<br />

can be a valuable tool when trying to<br />

diagnose electrical faults. In addition to<br />

these tools, the dangers of power probes<br />

are also discussed. Whilst these may<br />

appear to be a useful tool, their use<br />

should be avoided where possible.<br />

Incorrect use of a power probe could<br />

lead to damage of vehicle modules, or<br />

even deployment of airbags, so extreme<br />

caution is required.<br />

Understanding the Basics<br />

One of the key elements of T50.1E is to<br />

confirm delegates understanding of the<br />

fundamental principles of electricity,<br />

including Ohm’s and Watt’s Laws. An<br />

understanding of these basic principles<br />

helps delegates to understand how<br />

systems work in order to diagnose<br />

faults. There are a series of activities<br />

that make use of circuit boards,<br />

allowing delegates to construct some<br />

example circuits to help them visualise<br />

the theories in action. They are then<br />

able to carry out simple calculations to<br />

help them understand voltage drop,<br />

resistance and current flow. These<br />

principles are ones that many<br />

Technicians may not have encountered<br />

in the past, but that can be very useful.<br />

For example, by using the wiring<br />

diagrams for a particular system, it<br />

should be possible to work out the<br />

resistance that should be present,<br />

helping the Technician to identify<br />

exactly where a fault may be occurring.<br />

Parallel circuits are used widely in automotive applications as, even if one<br />

component has failed, the others in the circuit will continue to function.<br />

FORD AUTOTEAM 6/2016 13


CAR AND VAN<br />

In addition, the circuit board exercises<br />

are utilised to help delegates gain a<br />

better understanding of the differences<br />

between series, parallel and mixed<br />

circuits. Parallel circuits are used widely<br />

in automotive applications, as they offer<br />

a number of advantages. A useful<br />

example of this is headlamp bulbs<br />

which, if connected in series, a single<br />

bulb failure could cause complete<br />

headlamp failure. Connecting them in<br />

parallel means that, if one bulb fails, the<br />

other will continue to function.<br />

Understanding these fundamental<br />

principles of electricity and circuit<br />

design is vital when diagnosing faults in<br />

the much more complex systems found<br />

in Ford vehicles as, no matter how<br />

complex the system in the vehicle may<br />

appear; it is still built on these basic<br />

principles.<br />

Voltage Drop<br />

A voltage drop test can be a really<br />

useful way of diagnosing an issue with a<br />

vehicle. Doing simple voltage checks<br />

with a DMM at various points within a<br />

circuit can be a great indication of<br />

where there may be a fault. When<br />

carrying out this process, the circuit that<br />

is being tested should be switched on<br />

and the first stage is to check the<br />

battery, as this is your data reference.<br />

The voltage at the point of concern can<br />

then be checked; a headlight bulb for<br />

example. If this is lower than expected<br />

(remember, it might not have the same<br />

voltage as the battery, some voltage<br />

drop is normal), it may be that there is<br />

Measuring voltage drop at multiple points in a circuit can help to diagnose faults<br />

more effectively.<br />

an issue with the bulb. If the voltage is<br />

normal at this point, this can be ruled<br />

out and then other parts of the circuit<br />

checked with the DMM to try and<br />

pinpoint the fault.<br />

T50.1E gives delegates the skills to<br />

carry out these types of diagnostic<br />

tasks with a number of activities, both<br />

in the classroom and workshop, and<br />

these form part of the course<br />

assessment. The tasks cover basic<br />

voltage tests, also considering some<br />

of the features found in modern<br />

vehicles. A good example of this is<br />

Pulse Width Modulation, which is used<br />

to regulate voltage and preserve<br />

components, such as a headlamp<br />

bulb.<br />

Batteries and Charging Systems<br />

While the battery may seem like a<br />

component that has changed little over<br />

the years, there have been significant<br />

developments that have increased<br />

battery performance. In addition, the way<br />

the battery is monitored and charged has<br />

also changed dramatically in recent<br />

years. T50.1E helps to give delegates a<br />

basic understanding of how the battery<br />

works from a chemical perspective, as<br />

well as outlining the different types of<br />

battery they may find when working on<br />

different vehicles. Improvements in<br />

battery design have led to increased<br />

efficiency, both in size and performance,<br />

so it is important for Technicians to be<br />

aware of these changes.<br />

Workshop activities allow delegates to put their theoretical knowledge into practice.<br />

Understanding the principles of how a<br />

battery works can assist with diagnosing<br />

faults. The negative electrodes are made<br />

from lead (Pb), the positive electrodes<br />

are made of lead dioxide (PbO2), while<br />

the electrolyte contains Sulfuric Acid<br />

(H2SO4).<br />

14 FORD AUTOTEAM 6/2016


CAR AND VAN<br />

In addition, methods of charging<br />

and jump starting need to be<br />

considered carefully. There are a<br />

number of practices that should be<br />

followed when working with<br />

batteries and charging equipment:<br />

Hints and Tips<br />

n When charging the battery, you<br />

should earth using the vehicle<br />

body and not the negative battery<br />

terminal to avoid issues with the<br />

Battery Monitoring System (BMS)<br />

n When you fit a new battery,<br />

always reset the BMS<br />

n Jump starting should be avoided<br />

where possible, as it can cause<br />

voltage spikes that could damage<br />

the vehicle electrical system. If<br />

jump starting is necessary, ensure<br />

you use the dedicated jump post<br />

and not the battery negative<br />

terminal (refer to owners manual<br />

or FordEtis for guidance)<br />

n The top of the battery should be<br />

kept clean and dry to avoid<br />

additional current drain caused<br />

by terminal shorting.<br />

The course incorporates a number<br />

of activities to assist Technicians<br />

with understanding how to<br />

correctly maintain the battery and<br />

charging system. This includes<br />

understanding battery labelling, as<br />

well as an assessment task<br />

designed to assist them with using<br />

the Ford approved battery testing<br />

equipment.<br />

Practical assessments are included to help delegates demonstrate their skills.<br />

Wiring Harness Repair<br />

Sometimes an electrical fault may require<br />

a more substantial repair to be made. In<br />

some instances, a faulty wiring harness<br />

may be easily removed and replaced,<br />

while in other cases, a repair to the<br />

existing harness may have to be made.<br />

There are a number of tools that can<br />

help with this and T50.1E gives delegates<br />

all the information they need on how to<br />

correctly repair a wiring harness,<br />

including how to find repair information<br />

in FordEtis, as well as practical exercises<br />

where delegates can practice making<br />

repairs to improve their skills.<br />

Getting Involved<br />

Basic Electrics and Electronics<br />

(T50.1E) helps delegates to<br />

broaden their understanding of<br />

electrics and electronic systems,<br />

giving them the tools they need to<br />

work with all aspects of modern<br />

vehicles. For more information, or to<br />

book your place on the course,<br />

contact the Henry Ford Academy on<br />

01327 305232, or email<br />

hfacad@ford.com<br />

FordEtis is a valuable resource to help locate specific wiring harness features, as well<br />

as wiring diagrams and repair information.<br />

Diagnosing electrical faults requires a<br />

methodical approach.<br />

FORD AUTOTEAM 6/2016 15


GENERAL<br />

Classic Fords of all shapes<br />

starred at the Wales Rally GB<br />

RallyFest event, held at<br />

Cholmondeley Castle in October.<br />

Fords Dominate RallyFest<br />

The Ford brand has been<br />

associated with rallying for many<br />

decades and, while the<br />

penultimate round of the World<br />

Rally Championship thundered through<br />

the forests of Wales in October, the rally<br />

organisers hosted RallyFest at<br />

Cholmondeley Castle in Cheshire, where<br />

fans could get up-close to some of the<br />

greatest rally cars of all time.<br />

Group B Heroes<br />

The main event of RallyFest was a<br />

display of cars from the flame-spitting<br />

Group B era. This iconic period saw<br />

manufacturers going all-out to produce<br />

some of the fastest and wildest rally<br />

cars of all time. The horsepower arms<br />

race ultimately ended in tragedy, with a<br />

number of serious accidents resulting in<br />

the banning of Group B cars at the end<br />

of 1986.<br />

Despite the dangers, this era has gone<br />

down as one of the greatest periods in<br />

rallying and the cars are considered<br />

icons of the sport. One of the most<br />

recognised Group B shapes is Ford’s<br />

own RS200, which featured a midmounted,<br />

turbocharged twin cam<br />

engine, four-wheel drive and a fibreglass<br />

body. There were a number of roadgoing<br />

and rally spec RS200s on display,<br />

along with an extremely rare Escort<br />

RS1700T, which was Ford’s first attempt<br />

at a Group B car. The RS1700T, which<br />

used a very similar engine to the RS200,<br />

never made it beyond the prototype<br />

stage. It became clear to Ford engineers<br />

that four-wheel driv was essential to<br />

compete with other manufacturers, so<br />

the rear-wheel drive RS1700T was<br />

consigned to the history books. With less<br />

than 20 cars built, seeing one in the<br />

metal at RallyFest was a unique<br />

experience for many showgoers.<br />

The rare Ford Escort RS1700T features a turbocharged version<br />

of the Cosworth BDA engine fitted into the MK2 Escort RS1800.<br />

This Escort RS2000 Kit Car was a star of the British Rally<br />

Championship in the 1990s.<br />

16 FORD AUTOTEAM 6/2016


GENERAL<br />

MK1 Escort is a rally legend.<br />

The Ford RS200 is one of the most iconic cars of the Group B era.<br />

Opportunities to see Group B cars in<br />

action are few and far between, so<br />

fans were privileged to get the chance<br />

to see them running on a speciallycreated<br />

rally stage that would also<br />

play host to the current stars of the<br />

World Rally Championship as they<br />

completed their final stage at the end<br />

of the second day of Wales Rally GB.<br />

Escort Domination<br />

Alongside the Group B legends was a<br />

huge selection of historic rally cars,<br />

spanning from the 1960s, right up until<br />

the early part of the 21st century. This<br />

display was dominated by Ford<br />

Escorts, with an army of MK1 and MK2<br />

variants on show. These also took to<br />

the rally stage, putting on a number of<br />

demonstration runs. The Escort<br />

remains popular to this day, with a<br />

number of the cars in the display still<br />

working rally cars that compete on<br />

events all over the world. Their<br />

success, both in their heyday and<br />

today has made the Escort the most<br />

iconic rally car of all time.<br />

Alongside the MK1 and 2 Escorts,<br />

many of which were original<br />

examples driven by the likes of<br />

Hannu Mikkola and Ari Vatenen,<br />

there were a number of more modern<br />

Fords on show. These included a<br />

Sierra Cosworth from the 1980s and<br />

two rare Escort F2 Kit Cars from the<br />

1990s, as well as an Escort World<br />

Rally Car that had just undergone a<br />

complete restoration to its original<br />

1997 livery and specification.<br />

RallyFest proved a great success,<br />

attracting around 10,000 spectators<br />

who were able to see some of the most<br />

iconic competition vehicles of all time in<br />

action, as well as witnessing the<br />

spectacle of the stars in the latest cars<br />

while they battled for victory in the<br />

World Rally Championship.<br />

Fords of all ages starred at Wales<br />

Rally GB RallyFest.<br />

Spectators could get up-close to a great selection of rare<br />

vehicles.<br />

Sierra RS Cosworth in action on roads that featured in the<br />

route for Wales Rally GB 2016.<br />

FORD AUTOTEAM 6/2016 17


GENERAL<br />

Ford has revealed the<br />

next generation Ford<br />

Fiesta – the world’s<br />

most technologically<br />

advanced small car –<br />

at a special Go Further<br />

event in Cologne,<br />

Germany.<br />

Icon Reimagined<br />

Over the last 40 years, Fiesta<br />

has become one of the most<br />

iconic cars on our roads. It<br />

remains the best-selling car in<br />

Europe, offering excellent driving<br />

dynamics, style, technology and<br />

economy. Building on the great qualities<br />

of previous generation Fiestas, the Allnew<br />

Fiesta is unveiled with the most<br />

sophisticated range of driver assistance<br />

technologies and connectivity features<br />

ever in a volume small car in Europe.<br />

Floating high definition touch screen<br />

features SYNC 3 connectivity.<br />

Wide Ranging<br />

Ford revealed four distinctive<br />

production variants of the Fiesta,<br />

including the stylish Fiesta Titanium,<br />

the Ford Performance-inspired Fiesta<br />

ST-Line, the upscale Fiesta Vignale<br />

and the Fiesta Active crossover – the<br />

first in a new line-up of Active<br />

vehicles to be rolled out across the<br />

Ford range in years to come.<br />

“It's because we share our<br />

customers’ passion for Fiesta that<br />

we’ve been able to take this iconic<br />

small car’s lovable, fun and sporty-todrive<br />

character to the next level, with a<br />

greater choice of models than ever<br />

and each with a distinctive<br />

personality,” said Jim Farley,<br />

Executive Vice president and<br />

President, Europe Middle East and<br />

Africa, Ford Motor Company. "We<br />

now have a Fiesta option for every<br />

driver, including the luxurious Fiesta<br />

Vignale and the Fiesta Active<br />

crossover, with advanced technologies<br />

and features that small-car customers<br />

could only have dreamed of just a few<br />

years ago."<br />

Exciting Technology<br />

Technology is at the heart of Fiesta, with<br />

its fun-to-drive character enhanced by<br />

new suspension and Electronic Torque<br />

Vectoring Control. Cornering grip has<br />

been improved by 10 per cent with<br />

braking distances improved by eight per<br />

cent. It’s not just about driving<br />

enjoyment though. Fiesta is the first Ford<br />

to be fitted with Pedestrian Detection<br />

that can help prevent collisions at night,<br />

as well as Active Park Assist with brake<br />

interventions to prevent low-speed<br />

bumps when parking hands-free. Fiesta<br />

is also the first Ford to feature a<br />

premium B&O PLAY Sound System<br />

alongside SYNC 3 connectivity that is<br />

supported by a distinctive floating highdefinition<br />

touchscreen.<br />

All of this technology is wrapped in an<br />

elegant exterior, while EcoBoost<br />

technology will remain at the heart of<br />

making Fiesta an exciting, yet<br />

affordable, car to drive. Powertrain<br />

options include the 140PS 1.0-litre<br />

EcoBoost, 120PS 1.5-litre TDCi – Fiesta’s<br />

first high power diesel – and a new sixspeed<br />

transmission.<br />

18 FORD AUTOTEAM 6/2016


GENERAL<br />

Fiesta range will feature an upscale Vignale option for the<br />

first time.<br />

Fiesta ST-Line is inspired by Ford Performance.<br />

Global First<br />

While the Fiesta represents the latest in<br />

Ford technology, the development<br />

won’t stop there. In early 2018, building<br />

on the success of the already multiaward<br />

winning 1.0-litre EcoBoost<br />

engine, Ford will be the first<br />

manufacturer to offer cylinder<br />

deactivation technology on a three<br />

cylinder engine. This will deliver reduced<br />

running costs for 1.0-litre EcoBoost<br />

customers by automatically stopping<br />

fuel delivery and valve operation for one<br />

of the engine’s cylinders in conditions<br />

where full capacity is not needed, such<br />

as when coasting or cruising with light<br />

demand on the engine. The technology<br />

can disengage or re-engage one<br />

cylinder in 14 milliseconds – 20 times<br />

faster than the blink of an eye.<br />

“Ford has pushed back the boundaries<br />

of powertrain engineering once again to<br />

further improve the acclaimed 1.0-litre<br />

EcoBoost engine and prove that there is<br />

still untapped potential for even the best<br />

internal combustion engines to deliver<br />

better fuel efficiency for customers,” said<br />

Bob Fascetti, Vice President, Global<br />

Powertrain Engineering, Ford Motor<br />

Company.<br />

New Technologies<br />

In addition to launching the latest<br />

Fiesta, Ford also used the Cologne<br />

event to make an exciting new<br />

announcement regarding autonomous<br />

vehicles. Ford is committed to<br />

innovation and plans to start testing<br />

autonomous vehicles on European<br />

roads in 2017. “We have already<br />

announced plans to use an autonomous<br />

vehicle for a ride-sharing service in the<br />

US in 2021 and it is important that we<br />

extend our testing to Europe,” said<br />

Thomas Lukaszewicz, manager,<br />

Automated Driving, Ford of Europe.<br />

“Rules of the road vary from country to<br />

country here, traffic signs and road<br />

layouts are different and drivers are likely<br />

to share congested roads with cyclists.”<br />

Keep an eye out for more information<br />

on the All-new Fiesta in the coming<br />

months, as Ford continues to be at the<br />

forefront of innovation and technology.<br />

Stylish interior features a range of new technologies.<br />

Fiesta Active is the first in a new range<br />

of crossover models.<br />

FORD AUTOTEAM 6/2016 19


CAR AND VAN<br />

Technical Networking<br />

Technical Service Dealer Clinics are a great way to keep on top of the latest developments.<br />

The automotive world is<br />

ever- changing, with more<br />

advanced technology being<br />

fitted into each new Ford<br />

vehicle. As Technicians, it is vital that<br />

you keep up with these developments,<br />

not only in new vehicles, but as<br />

changes are made through the life of a<br />

vehicle, or as updates to maintenance<br />

procedures are implemented.<br />

Technical Service Dealer Clinics help<br />

to ensure that you receive the latest<br />

information, as well as giving you an<br />

opportunity to share your experiences<br />

with Technicians from all over the UK.<br />

FordEtis IDS<br />

The Dealer Clinic was an opportunity<br />

for delegates to receive an update on<br />

the ongoing process of improving the<br />

performance of FordEtis IDS. Dan<br />

Carter, Technical Services Manager,<br />

discussed some of the key changes<br />

that have been made in recent<br />

months, that have helped to reduce<br />

issues when Technicians are trying to<br />

utilise FordEtis IDS.<br />

It was also an opportunity for<br />

delegates to relay any concerns back<br />

to Technical Services, as this feedback<br />

is vital in the process of continually<br />

improving the system. Further<br />

information on the updates to FordEtis<br />

can be found in Green Top PS/16/153.<br />

Global Concern Reporting<br />

The session also looked in more detail<br />

at different vehicle lines and was an<br />

opportunity for Technicians to feed<br />

back any difficulties they may be<br />

having. Global Concern Reporting<br />

(GCR) is of real benefit here, as it allows<br />

Technical Services to build up a good<br />

understanding of the jobs that<br />

Technicians may be struggling with.<br />

You should always ensure that you<br />

submit a GCR if you are noticing specific<br />

problems occurring with certain vehicle<br />

lines, as it will help you and others in the<br />

network.<br />

In addition, the session was also an<br />

opportunity to discuss some of the<br />

exciting new Ford products that are<br />

entering the market; including New KA+<br />

and New Kuga, as well as SYNC 3 and<br />

the new EcoBlue diesel engine.<br />

Understanding these products is vital<br />

for Technicians, so the Technical<br />

Service Dealer Clinic is another great<br />

opportunity to improve your knowledge.<br />

Getting Involved<br />

Technical Service Dealer Clinics are a<br />

great way to network with other<br />

Technicians and share resources. It is<br />

highly recommended that someone<br />

from your Dealership attends these<br />

events, as they help you to keep up to<br />

date with the latest developments. For<br />

more information contact Daniel Carter,<br />

Technical Service Manager, on<br />

dcarte13@ford.com<br />

Delegates got an insight into the new<br />

SYNC 3 connectivity system.<br />

20 FORD AUTOTEAM 6/2016


PARTS<br />

FordEcat Refreshed<br />

The all-new FordEcat is much more than just a parts catalogue.<br />

FordEcat is being redesigned for<br />

2017 so that it offers Dealers an<br />

even greater service and more<br />

functionality than ever before.<br />

The new FordEcat is being developed in<br />

conjunction with Clifford Thames and is<br />

built on the latest technology, featuring<br />

an improved Graphic User Interface<br />

(GUI), as well as an optimised search<br />

feature to make finding the right parts<br />

even easier.<br />

Enhanced Functionality<br />

One of the key users of FordEcat is the<br />

Parts Advisor and the improvements to<br />

the system will help them to identify the<br />

required parts from multiple databases,<br />

such as OEM, Motorcraft or<br />

remanufactured sources quickly and<br />

simply. It will display detailed part<br />

information, including supersessions<br />

and supersession history, as well as<br />

providing flexible parts price<br />

information; allowing discounting of<br />

specific lines to be included for targeted<br />

groups or promotions. For the Parts<br />

Manager, the improved FordEcat will<br />

give a simple window into Parts,<br />

Service and Warranty that will enable<br />

them to support management or<br />

commercial decisions and strategic<br />

direction.<br />

For Service Advisors, the new<br />

FordEcat will make it easier to identify<br />

what is needed to carry out a service,<br />

with a simple menu that will allow the<br />

creation of shopping lists. FordEcat<br />

will also be fully integrated with Ford<br />

eCheck. Service Technicians will be<br />

able to utilise FordEcat as an<br />

information source for simple parts<br />

queries and access to Check Sheet<br />

Generator. FordEcat will also be<br />

beneficial for Warranty, supporting<br />

the claim process by providing<br />

approved warranty menus and<br />

general parts and labour information.<br />

From a parts distribution<br />

perspective, FordEcat will facilitate<br />

the simple identification of parts,<br />

including the parts information and<br />

discounting functionality noted<br />

above. It will also allow the creation<br />

of quotations for customers, which<br />

will be printable with customer details and<br />

embedded Dealer information.<br />

Key Benefits<br />

Just some of the benefits of the new<br />

FordEcat are detailed below:<br />

n Supports the workflow through the<br />

Service and Parts department within the<br />

Dealership<br />

n Provides up-to-date and accurate data<br />

(Gold Source)<br />

n Quick and comprehensive<br />

n Supported by a professional multilingual<br />

service desk<br />

n Available in all main European<br />

languages<br />

n Used within more than 50 major markets<br />

n Available in DVD and online versions<br />

n Fully supports IMT’s with FordEcat+<br />

version.<br />

For more information on the all-new<br />

FordEcat, which is due to launch in<br />

February 2017, contact the FordEcat help<br />

desk on 01277 252301 or email<br />

EcatHelp@ford.com<br />

FORD AUTOTEAM 6/2016 21


BODY<br />

These images show where corrosion may occur; where water may become trapped, or where parts may rub together.<br />

Tackling Corrosion<br />

Correct repair of corrosion is vital, so we take a look at the process.<br />

Despite all the protective<br />

measures that are incorporated<br />

during the design and<br />

manufacture of Ford vehicles;<br />

from the careful choice of materials, to<br />

paint and underbody protection, vehicle<br />

corrosion can never be entirely<br />

prevented. The last two decades have<br />

seen significant improvements in this<br />

area, meaning that pitting and rust<br />

perforation are rare on modern vehicles.<br />

Nevertheless, there are occasionally<br />

cases – usually if the rust is spotted too<br />

late and no remedial action has been<br />

taken – where the corrosion has to be<br />

professionally removed at your Ford<br />

Accident Repair Centre. This repair<br />

procedure, based around that outlined<br />

in TSB 15/1032, should help to deal with<br />

light body corrosion repairs.<br />

Ford have worked in conjunction with<br />

well-known paint and body repair<br />

suppliers such as Wieländer and Schill,<br />

Cromax, Spies Hecker and Standox to<br />

develop specific repair procedures to<br />

deal with pitting corrosion or<br />

perforation. A special 2K epoxy putty<br />

has been developed by Wieländer and<br />

Schill, which enables extensive load<br />

bearing repairs to be made which<br />

provide excellent final strength. The<br />

material is temperature resistant, has a<br />

high mechanical load capacity and is<br />

easy to grind, making it ideally suited to<br />

these types of repair.<br />

It is important to note, however, that<br />

should the visible perforation exceed<br />

the maximum outer diameter of 5mm,<br />

the application of the 2K epoxy putty is<br />

not recommended. If the corroded area<br />

is larger than this, it may be more cost<br />

effective to replace the panel. You<br />

should also ensure that, before the<br />

epoxy putty is applied, the edges of the<br />

perforated metal are set down if<br />

possible. This will ensure a sufficient<br />

adhesion between the putty and metal<br />

surface.<br />

22 FORD AUTOTEAM 6/2016


BODY<br />

Typical examples of pitting or smaller<br />

patches of rust perforation on flat<br />

surfaces. Shown here: top edge of<br />

door (1) and boot lid with handle<br />

removed (2).<br />

Preparation<br />

Once you have visually inspected the<br />

corroded area and are happy that it<br />

can be repaired, you should mask off<br />

the surrounding areas to protect the<br />

paint from damage during the repair<br />

process. The corroded area can then<br />

be cleaned up using a narrow, coarse<br />

rotating wire brush or other similar<br />

tool. You should ensure that you<br />

remove all traces of the corrosion<br />

before proceeding any further with<br />

the repair. The panel needs to be<br />

clean in order for the epoxy putty to<br />

bond to the surface metal. You can<br />

use 40 grit sand paper to further<br />

prepare the surface, before final<br />

cleaning with a suitable solvent.<br />

The 2K epoxy putty consists of<br />

metal powder and a polyesterbased<br />

curing agent. You should<br />

always follow the manufacturer’s<br />

instructions when preparing and<br />

mixing the putty before application.<br />

It can be applied using a spatula, or<br />

by using a mechanically driven 1K<br />

cartridge piston, but the use of a<br />

compressed air-driven cartridge<br />

pistol is not permitted. Once the<br />

putty has been applied to the repair<br />

area, any surplus should be<br />

removed, before it is left to cure for<br />

10 minutes at 20°C. Remember not<br />

to apply too much filler, as this will<br />

increase curing times. You can<br />

always add more putty later if<br />

required.<br />

Once the 10 minute curing time<br />

has passed, to aid with the curing<br />

process, you can use a radiation<br />

dryer or a hot hair gun, but you<br />

should avoid placing the hot air gun<br />

too close to the repair. Excessive<br />

heat may cause the epoxy putty to<br />

lose its adhesion properties or go<br />

brittle, which would require the area<br />

to be cleaned and the putty<br />

reapplied. You should carefully heat<br />

the repair area to 40°C for 10<br />

minutes, followed by a second heat<br />

treatment of 10 minutes at 80°C.<br />

The whole area around the repair has to be masked before all traces of corrosion<br />

are removed.<br />

The 2K expoxy putty can be applied with a small spatula.<br />

FORD AUTOTEAM 6/2016 23


BODY<br />

Sanding<br />

With the epoxy putty fully cured, you<br />

can now sand the area in preparation<br />

for painting. Sand paper or an abrasive<br />

pad can be used to shape the repair to<br />

match the surrounding area, but you<br />

must ensure you wear the correct<br />

Personal Protective Equipment, as the<br />

dust could be harmful. Care should be<br />

taken at this stage to ensure you<br />

follow any surrounding panel contours.<br />

Once you have sanded the area,<br />

compressed air can be used to remove<br />

any dust and a solvent used to finally<br />

clean the repair.<br />

At this stage, you should visually<br />

inspect the area to ensure it is<br />

perfectly smooth. If necessary, apply<br />

more of the 2K epoxy putty to fill any<br />

imperfections, before repeating the<br />

sanding process. If you are happy with<br />

the shape, final preparation for<br />

painting can be completed.<br />

Once the epoxy putty has cured, the area should be carefully sanded smooth.<br />

Painting<br />

All of the bare metal surfaces should<br />

be treated with wash primer and 2K<br />

acrylic filler. The specific manufacturer<br />

instructions should be followed when<br />

applying these primers and they<br />

should be left to dry for the<br />

manufacturer’s recommended times.<br />

Once the repair area has been primed,<br />

base coat and lacquer can be applied,<br />

either with a Ford aerosol touch-up kit,<br />

or with a compressor and spray gun.<br />

Again, it is important to follow the<br />

paint manufacturer guidelines at this<br />

stage, ensuring that painting is<br />

completed in a suitably ventilated<br />

area.<br />

Once the paint has cured, any joins<br />

can be polished to ensure a perfect<br />

finish. It is also vital to apply corrosion<br />

prevention wax to the rear of the<br />

repaired area. This will help to prevent<br />

the corrosion resurfacing at a later<br />

date.<br />

You should always ensure you use<br />

the correct safety equipment when<br />

working with paint and body repair<br />

products, as well as ensuring that you<br />

refer to FordEtis and manufacturer<br />

guidelines at all times. You should only<br />

use solvents in a well-ventilated area<br />

and always dispose of waste properly.<br />

The repair should be cleaned thoroughly before any primer or paint is applied.<br />

Note: In some countries, prior<br />

authorisation by the warranty<br />

department may be required before<br />

proceeding with this type of repair.<br />

Once the paint repair is complete, it is vital that anti-corrosion wax is applied to the<br />

rear of the repaired area to help prevent future corrosion.<br />

24 FORD AUTOTEAM 6/2016


SERVICE<br />

Quick<br />

Lane<br />

Goes<br />

Digital<br />

Quick Lane results show a<br />

strong increase in all-new<br />

retail custom.<br />

Quick Lane has proven to be a<br />

great success story in 2016<br />

and it continues to go from<br />

strength to strength. All Quick<br />

Lane locations are reporting<br />

significant increases in retail custom<br />

thanks to the launch of their own<br />

individual websites. Each microsite is<br />

fully responsive so that it works<br />

seamlessly on PC, tablet and Android,<br />

making it easily accessible for your<br />

customers, wherever they are. Each<br />

Quick Lane site has access to the Quick<br />

Lane Marketing Service, which can<br />

update their website to include local<br />

tactical offers. This enables them to<br />

respond to their competitors, as well<br />

keeping their websites fresh with<br />

regular updates and allowing them to<br />

set-up affinity schemes with local<br />

companies.<br />

Promising Start<br />

Every marketing campaign and<br />

website has a trackable phone<br />

number so that response rates can be<br />

measured and the early results are<br />

extremely promising. The websites<br />

were only launched in September and<br />

they have already generated 450<br />

phone calls. The microsites have<br />

been visited on over 5000 occasions<br />

and nearly 80% of those are new<br />

visits, with viewers accessing over<br />

two web-pages per visit. Quick Lane<br />

Grays have reported receiving 96<br />

calls since launching their website<br />

and recorded an impressive answer<br />

rate of 95.8%. This high number was<br />

translated into an all new retail<br />

customer volume of 49 which helped<br />

to deliver another budget busting<br />

performance.<br />

All locations are benefitting from<br />

this new digital presence which will<br />

only improve awareness. With further<br />

functional upgrades planned,<br />

expectations are running high for 2017.<br />

You can access the Quick Lane<br />

microsites at:<br />

www.quicklanederby.co.uk<br />

www.quicklanegrays.co.uk<br />

www.quicklanewokingham.co.uk<br />

www.quicklaneashton.co.uk<br />

www.quicklaneportishead.co.uk<br />

www.quicklaneyarmouth.co.uk<br />

www.quicklanehuntingdon.co.uk<br />

Getting Involved<br />

For more information on Quick Lane or<br />

how to take advantage of their digital<br />

content, contact John Dines at<br />

jdines4@ford.com<br />

Quick Lane website - www.quicklanederby.co.uk<br />

FORD AUTOTEAM 6/2016 25


PARTS<br />

Xvision rear Parking Distance Control (PDC) kits could help you increase profits.<br />

Perfect Parking<br />

If you are looking to make your vehicles<br />

stand out from the crowd, choosing<br />

the right accessories can be a great<br />

way to increase desirability to<br />

customers. Adding accessories, like the<br />

Xvision rear PDC kit can enhance your<br />

vehicles and is a great way to increase<br />

profits. Following the fitting of a front<br />

PDC kit covered in Autoteam 4/2016, in<br />

this issue we look at fitting the rear PDC<br />

kit to a Ford Fiesta.<br />

Installation<br />

Installing the Xvision rear PDC kit into<br />

the Fiesta is a simple process. The first<br />

step is to paint the sensors, which can<br />

be done with a Ford aerosol kit. It is<br />

important to select the correct sensor<br />

bezels for each vehicle application. For<br />

the Fiesta, angled bezels are used, but<br />

details are given in the fitting<br />

instructions for each vehicle and a<br />

mixture of angled and flat bezels are<br />

supplied.<br />

Sales Opportunity<br />

The suggested fitted price of the rear<br />

PDC system is £299 including VAT and<br />

can, depending on the vehicle type, be<br />

installed in around 45 minutes. This<br />

makes the kit extremely good value for,<br />

not only you as a Dealer, but also your<br />

customers, helping you to provide them<br />

with a vehicle that meets all of their<br />

needs.<br />

Each kit comes with a detailed generic<br />

installation guide and model specific<br />

guides can be downloaded from the<br />

following sources:<br />

www.xvisionsystems.com<br />

www.etis.ford.co.uk<br />

Xvision kit includes everything needed to install rear PDC system.<br />

26 FORD AUTOTEAM 6/2016


PARTS<br />

1. Before painting, each sensor should<br />

be prepared with a Scotch Bright pad.<br />

Before painting, the sensors should<br />

be prepared with a Scotch Bright pad,<br />

getting into all the recesses (1). This<br />

ensures that the paint applies evenly<br />

and does not react with unprepared<br />

plastic. Each sensor should be wiped<br />

down with a lint free cloth before<br />

painting and you should try not to<br />

touch the sensor surface. Painting<br />

should be carried-out in a suitably<br />

ventilated area and the instructions for<br />

the Ford touch-up kit should be<br />

followed at all times (2).<br />

While the sensors are drying, the<br />

boot carpet and lower trim should be<br />

removed. Then, the boot side carpet<br />

can also be removed and the power<br />

feed for the reversing lights should be<br />

located. FordEtis can also be used to<br />

assist with this process. The Xvision<br />

PDC module comes with a wiring loom<br />

long enough to fit a variety of vehicle<br />

types, so this can be trimmed to a<br />

5. Xvision PDC module can then be connected.<br />

2. Sensors should be painted with a Ford<br />

aerosol kit in a well ventilated area.<br />

suitable length before the module is<br />

fitted. The module takes its power from<br />

the reverse light circuit (3 and 4) so,<br />

using the specific instruction manual,<br />

the module can be connected (5).<br />

A suitable earth near the module<br />

should then be located. The blue and<br />

black wires from the module connect<br />

to the earth. Should the vehicle be<br />

fitted with a tow bar, the blue wire<br />

should be connected to the red wire.<br />

This means that the tow bar will not be<br />

detected.<br />

It is recommended that you test the<br />

module before final fitting so, at this<br />

point, you can reconnect the battery,<br />

switch on the ignition and select<br />

reverse gear to check that the module<br />

has powered-up. Once this has been<br />

done, the module can be fitted. In the<br />

case of the Fiesta, it can be mounted<br />

behind the boot side carpet with the<br />

sticky pads included in the kit (6).<br />

3. Reverse light feed provides power for<br />

the rear PDC module…<br />

4 …so should be connected to the wiring<br />

harness with solder.<br />

6. Module is held in place with a sticky<br />

pad. In the case of the Fiesta, it can be<br />

mounted behind the boot side carpet.<br />

FORD AUTOTEAM 6/2016 27


PARTS<br />

7. Sensor wires are fed from the boot,<br />

through a suitable grommet.<br />

8. Pilot holes for the sensors should be<br />

drilled. In the case of the Fiesta, these<br />

are already marked on the rear of the<br />

bumper.<br />

9. The holes should be finished using<br />

the special Xvision cutting tools.<br />

Sensor Fitting<br />

The sensor wires can be fed through a<br />

suitable grommet in the vehicle’s rear<br />

panel (7). The specific instructions give<br />

guidance on where to feed the sensor<br />

wiring and also on drilling the holes in<br />

the bumper. The reverse of the Fiesta<br />

bumper already has marks for the<br />

sensor holes, as well as clips for the<br />

sensor wiring. These markings will<br />

assist when drilling the pilot holes (8),<br />

before they are finished in the same<br />

way as with the front PDC kit.<br />

The holes are enlarged using two<br />

unique Xvision cutting tools and it is<br />

important at this stage to carefully<br />

follow the instructions included in the<br />

kit. Only Xvision cutting tools should be<br />

used to enlarge the holes as they have<br />

been designed specifically for this<br />

purpose. The larger cutter is used to<br />

create a step around the edge of the<br />

hole (9). The depth of this step can be<br />

tested by offering up the bezel and<br />

ensuring it fits neatly. The second,<br />

smaller Xvision cutter is then used to<br />

cut the final hole, leaving the required<br />

step around the edge.<br />

The sensor wiring should be<br />

positioned and fed through the sensor<br />

holes. The plugs are labelled for each<br />

sensor as they have a different range,<br />

as per EU guidelines. With the sensors<br />

fitted loosely into positon, the wiring<br />

loom is then taped and, in the case of<br />

the Fiesta, secured in the standard<br />

retaining clips behind the bumper (10).<br />

This may not be possible in the case of<br />

other vehicles, so you should refer to<br />

FordEtis and the Xvision instructions<br />

for each vehicle in this case.<br />

At this point, the system can then be<br />

tested, ensuring that the sensors<br />

sound correctly when an object is<br />

presented (11). The buzzer has three<br />

10. Once the sensors are loosely<br />

fitted, the wiring can be taped and<br />

secured behind the bumper.<br />

volume settings so this should be<br />

checked and adjusted to a suitable<br />

setting, depending on the vehicle type.<br />

Any trim that was removed can then be<br />

refitted.<br />

More Information<br />

For more information on Xvision PDC<br />

systems, contact Xvision on<br />

0845 2700862 or email<br />

customerservice@xvisionsystems.com<br />

11. With the installation complete, the<br />

system should be tested.<br />

28 FORD AUTOTEAM 6/2016


PARTS<br />

There are some great<br />

accessories available for<br />

Mustang, so let’s take a<br />

look at one of the most<br />

useful – the wind deflector.<br />

Mustang Must-Haves<br />

Anybody who has ever travelled<br />

in a convertible, either as the<br />

driver or a passenger, knows<br />

what a special experience it<br />

can be; with the sun, a fresh breeze and<br />

a magnificent panoramic view.<br />

However, on brisk days, or when<br />

travelling at speed, there can be<br />

drawbacks; most notably the air<br />

turbulence caused by the open top. This<br />

causes increased cabin noise, while the<br />

The wind deflector helps to reduce air<br />

turbulence above and around the<br />

driver’s and passenger’s heads.<br />

cold air can cause neck aches for some<br />

passengers. To help combat these<br />

drawbacks, a wind deflector has been<br />

created for Mustang Convertible, which<br />

can be mounted quickly and easily,<br />

helping to make those top-down<br />

experiences more enjoyable whatever<br />

the weather.<br />

The stylish wind deflector, FINIS code<br />

2063486 can be viewed on the Online<br />

Accessories Catalogue:<br />

www.fordaccessories.co.uk/mustang/<br />

2015/comfort/ and features a stylish<br />

Mustang logo to help your customers<br />

really stand out from the crowd.<br />

Concept<br />

The wind deflector is actually a very<br />

simple device, constructed from a<br />

tubular frame and covered with a net<br />

made from textile fibres, which is<br />

mounted behind the driver’s and<br />

passenger’s seat. Driving with the roof<br />

down creates air turbulence above the<br />

heads of the vehicle occupants, as you<br />

can see in the air flow image on page 30.<br />

The effects of this turbulence can be<br />

dramatically reduced when the wind<br />

deflector is fitted, making driving with the<br />

roof down an even more enjoyable<br />

experience.<br />

With the Genuine Ford wind deflector,<br />

the frame was designed so that fitting is<br />

quick and easy. It was subjected to<br />

rigorous testing during the development<br />

of Mustang, ensuring that it meets the<br />

highest quality standards. You should<br />

always remind your customers of the<br />

benefits of using Genuine or Approved<br />

Ford accessories, as third party<br />

equivalents are unlikely to offer the same<br />

quality and performance.<br />

FORD AUTOTEAM 6/2016 29


PARTS<br />

These are just some of the benefits<br />

offered by the Mustang Convertible wind<br />

deflector:<br />

The wind deflector features<br />

the Mustang emblem.<br />

n Significantly reduced air turbulence<br />

and reduced noise levels<br />

n Protects against air turbulence, even at<br />

higher speeds<br />

n Increases driving enjoyment<br />

n Simple to fit and remove<br />

n Compact design means the wind<br />

deflector can be folded and stored in<br />

the boot<br />

n Does not affect roof operation.<br />

Note: You should make it clear to<br />

customers that the horizontal part of the<br />

wind deflector should not be used to store<br />

items. This could damage the wind<br />

deflector or the items could be thrown<br />

around, or out of, the car when<br />

accelerating, braking or cornering.<br />

Top Picks<br />

As well as the wind deflector, there is a<br />

great range of accessories available to<br />

suit Mustang. We’ve picked out a<br />

selection below that we think could<br />

really wow your customers.<br />

19-inch Alloy Wheels: These can be<br />

ordered with summer or winter tyres and<br />

add a new level of style to Mustang. We<br />

advise that you also recommend locking<br />

wheel nuts to your customers, as these<br />

offer an additional level of security.<br />

Protective Car Cover: For customers<br />

looking to protect their car from dirt, dust<br />

and bird droppings, a tailor-made<br />

protective cover has been designed<br />

specifically for Mustang. For customers<br />

who choose to keep their Mustang for<br />

As well as reducing air turbulence, the wind deflector does not intrude, even with<br />

the roof raised.<br />

special occasions, perhaps only using it<br />

as a second car, the protective cover is a<br />

great product. The tarpaulin cover<br />

protects the car from the elements,<br />

maintaining that showroom shine. It is<br />

important to remind your customers<br />

that, before the cover is fitted, the car<br />

must be perfectly clean. Even though<br />

the underside of the cover is finished in<br />

a soft material, residual dirt could cause<br />

scratches on the vehicle surface.<br />

Note: Ford also offers a protective cover<br />

produced by Noah Design for the<br />

Mustang. This, however, is designed<br />

solely for indoor use, as it does not offer<br />

the same weatherproof protection as the<br />

Ford cover.<br />

The blue lines show the improvement in<br />

air flow with the wind deflector fitted.<br />

30 FORD AUTOTEAM 6/2016


PARTS<br />

The tailored boot liner protects the luggage space from dirt and<br />

fluids thanks to their 35mm raised edging.<br />

Rear Parking Distance Control can be fitted to help protect<br />

Mustang from unwanted parking prangs.<br />

Boot Liners: These tailored boot liners<br />

protect the boot space from dirt and<br />

damage caused by items being loaded<br />

into the boot of the vehicle. Loose<br />

items in the boot can move around<br />

when the vehicle is accelerating,<br />

braking and cornering, so the liners<br />

help to prevent this, while protecting<br />

the boot from damage. Boot liners are<br />

suitable for vehicles with and without<br />

the factory installed subwoofer.<br />

Front and rear Xvision Parking<br />

Distance Control (PDC): These are a<br />

great upgrade for vehicles which are<br />

not equipped with the PDC system as<br />

standard. The Xvision front and rear<br />

PDC kit can be fitted in your<br />

Dealership, so offers a great upselling<br />

opportunity. Fitting of the front PDC kit<br />

was covered in more detail in<br />

Autoteam 4/2016, while the rear kit is<br />

covered on page 26.<br />

Herpa Racing Stripes enhance the performance styling of Mustang.<br />

Note: An additional cable is required for<br />

the front PDC kit. Visit<br />

www.xvision.co.uk for more details. The<br />

sensors in the kit can be painted in the<br />

same colour as the car to make them<br />

more discreet.<br />

Herpa Racing Stripes: The Herpa<br />

Racing Stripes really emphasise the<br />

performance look, with dual over-thetop<br />

stripes that cover the front bumper,<br />

bonnet, roof, boot lid and rear bumper.<br />

They are available in two different<br />

colour finishes; matt black and gloss<br />

black and are made from 3M foil, which<br />

features 3M Controltac Technology,<br />

making them easy to position, reducing<br />

the risk of air bubbles. They also come<br />

with a three year warranty, ensuring<br />

your customer’s car will retain that<br />

unique sporty look for years to come.<br />

The tailored car cover can be used to protect Mustang from the elements when it<br />

is not being enjoyed on the road.<br />

Locking wheel nuts.<br />

For more information on Mustang<br />

Accessories, visit http://www.fordaccessories.co.uk/mustang/2015.<br />

19-inch Alloy Wheels.<br />

FORD AUTOTEAM 6/2016 31


SERVICE<br />

FORD eCHECK Video Reporting -<br />

Unleash your Service Potential<br />

FORD eCHECK Video Reporting is taking the nation by storm – do you have it yet?<br />

Let’s get straight to the point:<br />

Video Reporting has proven its<br />

worth in gold – and that gold is<br />

visible within the facts:<br />

n Customer Feedback is<br />

overwhelmingly positive: Customers<br />

have highlighted the benefits of being<br />

able to see their vehicle’s troubles<br />

and appreciate the video reponse,<br />

whether it be Red or Amber work or<br />

receiving the ‘All Green’<br />

n CVP scores positively influenced:<br />

Transparancy, trust, satisfaction and<br />

great service produce loyalty,<br />

retention and praise<br />

n Average SOLD has increased: The<br />

difference between Video Reporting<br />

jobs VS Non-Video Reporting jobs is<br />

around £35. £88 with Video Reporting<br />

compared to £53 without. Massively<br />

increasing longterm conversion rate<br />

n Beneficial to all: Video Reporting is<br />

now the standard that customers<br />

expect. It is not the future, it is the<br />

present and it benefits both<br />

Aftersales and Sales, Dealer and<br />

Customer.<br />

Video Reporting shines a great light on<br />

Ford customer service and highlights<br />

our duty of care to our customers.<br />

Video Reporting is now part of a<br />

FORD eCHECK: It has been embedded<br />

in such a way as to help Ford Dealers<br />

provide a consistent and linear<br />

approach to conducting, identifying<br />

and reporting observations from a<br />

vehicle inspection as part of a FORD<br />

eCHECK. There is also an official guide<br />

which includes customer touch point<br />

walkthroughs, preferred video route,<br />

detail on the recording process, best<br />

practice tips and key video qualities.<br />

By utilising Video Reporting<br />

technology, Dealers can provide<br />

consistent and professional advice to<br />

customers in a transparent and timely<br />

manner. This promotes accurate<br />

reporting and helps to build customer<br />

trust..<br />

Coverage and Setup: Video Reporting<br />

already covers a significant percentage<br />

of the Ford Dealer network, with over<br />

300 sites already reaping the benefits.<br />

Our goal is 100% coverage and it<br />

couldn’t be easier to sign up and get<br />

started – just contact any Video<br />

Reporting Supplier (See references) or<br />

let your SBM know you are interested<br />

and they will start the ball rolling for<br />

you. For any further information,<br />

please see the references:<br />

References<br />

Green Top PS/15/134: notifies the<br />

launch of Video Reporting as an<br />

official part of the FORD eCHECK<br />

process and offers some example<br />

suppliers.<br />

Green Top PS/16/148: distributed<br />

version 3 of the Official guide to FORD<br />

eCHECK which includes Video<br />

Reporting as a key part of the process.<br />

32 FORD AUTOTEAM 6/2016


SERVICE<br />

Tyre Safety Month Campaign - 2016<br />

In October, Ford linked up<br />

with TyreSafe to support the<br />

annual Tyre Safety Month<br />

campaign which has the<br />

theme of Don’t chance it,<br />

Check it.<br />

The background to this campaign<br />

was a survey of over 340,000<br />

tyres in partnership with<br />

Highways England. The findings<br />

were that more than one-in-four British<br />

motorists are replacing their tyres when<br />

they were already illegal. In 2016, that<br />

equates to potentially over 10 million<br />

illegal and dangerous tyres on Britain’s<br />

roads.<br />

With 5,677* incidents over the last five<br />

years, resulting from tyre-related incidents<br />

and 2.2 million MOT failures** annually<br />

due to defective tyres, the objective of the<br />

campaign is to raise motorists’ awareness<br />

of tyre safety issues and change attitudes.<br />

Routine tyre checks can prevent many of<br />

these incidents.<br />

While the need to carry out regular tyre<br />

checks may seem obvious, an alarming<br />

number of Britain’s motorists are<br />

replacing their tyres only when they have<br />

already become illegal and dangerous. If<br />

they carried out regular tyre checks, this<br />

avoidable safety issue could be rectified.<br />

All motorists should be aware of the<br />

importance of tyres:<br />

n Driving on tyres with illegal tread<br />

depth not only reduces your safety<br />

on the road but also risks a fine of up<br />

to £2,500 and three penalty points.<br />

TyreSafe recommends drivers check<br />

their tyres at least once a month and<br />

before long journeys. There are three<br />

key elements to check:<br />

Air pressure: The vehicle<br />

manufacturer will typically provide<br />

two air pressure levels, one for light<br />

loads and the other for when fully<br />

laden. Over inflation causes<br />

accelerated wear in the centre of the<br />

tyre, while under inflation causes wear<br />

on the outside edges. Both will<br />

negatively impact the way a vehicle<br />

corners and brakes and increase the<br />

risks of tyre damage, while under<br />

inflation also increases fuel<br />

consumption. You can find your<br />

vehicle’s correct pressures in the filler<br />

cap, owner’s manual, door shut or at<br />

tyresafe.org<br />

Condition: Lumps and bumps may be signs<br />

of structural damage and objects<br />

embedded in a tyre can lead to<br />

catastrophic failure on the road. If any of<br />

these are present, the tyre should be<br />

checked immediately by a professional.<br />

Tread depth: The minimum legal limit is<br />

1.6mm. As a guide to how close a tyre’s tread<br />

depth is to this limit, simply insert a 20p into<br />

the main grooves across its centre section and<br />

at several points around the circumference. If<br />

the rim of the 20p is visible or close to being<br />

visible at any point, the tyre may be illegal,<br />

endangering the driver and other road users,<br />

and should be inspected by a professional.<br />

*Department for Transport five years to<br />

2014<br />

**Driver and Vehicle Standards Agency<br />

figures 2012 to 2014<br />

More information<br />

General information:<br />

www.ford.co.uk/tyres<br />

TyreSafe: http://www.tyresafe.org<br />

n Tyre tread depth has a decisive influence<br />

on the way your vehicle accelerates,<br />

brakes and corners<br />

n Safe tyres with legal tread depth will<br />

reduce the risks to you, your passengers<br />

and all road users<br />

FORD AUTOTEAM 6/2016 33


FORD MASTERS APPRENTICESHIP<br />

All Apprentices who start before May 2017 will be funded as they are today, meaning no cost to<br />

your business for training.<br />

How Will You Take on<br />

the Apprentice Levy?<br />

No doubt the majority of you<br />

will be aware that there are<br />

some big changes coming to<br />

the world of Apprenticeship<br />

training in the UK in 2017. In addition to<br />

the much publicised Apprenticeship<br />

Levy, there will be changes to funding<br />

rates as well as programme content<br />

and delivery.<br />

The Apprenticeship Levy is<br />

fundamentally a payroll tax payable<br />

by employers with an annual pay bill of<br />

more than £3 million. The levy will be<br />

paid by all such businesses in the UK ,<br />

regardless of whether they employ<br />

Apprentices now or in the future. So if<br />

your pay bill is more than £3 million<br />

you should be budgeting for an extra<br />

0.5% payroll cost from April 2017.<br />

Following the Levy, the funding of<br />

Apprenticeship training provided to<br />

new starters in England will change.<br />

Right now, employers of<br />

Apprentices on the Ford Masters<br />

Apprenticeship Programme (FMAP)<br />

are not required to make any<br />

contribution towards training – very<br />

simply, the Government pays for it. But,<br />

for anyone starting after May 1st, 2017,<br />

employers will either pay for the training<br />

out of their Levy contributions or, if not a<br />

levy payer, pay 10% of the training cost.<br />

So, with these extra costs on the<br />

horizon, many within the Ford Dealer<br />

network are reviewing their hiring needs<br />

for 2017, to consider bringing forward<br />

their Apprentice recruitment to sign up<br />

new trainees before the changes take<br />

effect.<br />

34 FORD AUTOTEAM 6/2016


FORD MASTERS APPRENTICESHIP<br />

If this is something your business is<br />

looking at, you should ensure that your<br />

new Apprentice is signed up before the<br />

end of April. The Apprentice recruitment<br />

process takes an average of eight weeks,<br />

so ensure you get your vacancy request<br />

over to Skillnet as early as you can. For<br />

the Skillnet recruitment team to source<br />

you the right candidate, it is best to act<br />

by end of January at the latest.<br />

If you are new to Apprenticeships,<br />

here’s a reminder of why FMAP has been<br />

so successful in recent years.<br />

Why take on an Apprentice?<br />

A great example of the impact a learner<br />

can have on a business is ex-Apprentice,<br />

Stephen Harrison, who works at Lookers<br />

Ford, Chelmsford in their Commercial<br />

department. Ryan Humphreys, Service<br />

Manager of the branch gives us some<br />

feedback from his experience of putting<br />

learners through FMAP and the results<br />

that come.<br />

“Stephen Harrison is a recently<br />

qualified Technician at Lookers Ford<br />

Commercial on Robjohns Road,<br />

Chelmsford. Stephen went through the<br />

apprenticeship programme with FMAP<br />

and has come on from the start, with an<br />

ambition to become one of the best. He<br />

has learnt an exceptional amount of skills<br />

through the programme and has carried<br />

them through to his Technician career. He<br />

has had a great deal of support from<br />

FMAP on the Apprenticeship and I think<br />

has learnt more skills by coming through<br />

this way, rather than just a college-led<br />

training programme. I believe that, with<br />

the support you have offered, he will<br />

become the next Master Technician here<br />

at Lookers Ford.”<br />

Ryan goes on to say: “I think FMAP has<br />

a great background and skilled tutors to<br />

bring our next star Technicians through<br />

and with this I am also looking at joining<br />

the queue for a non-technical Service<br />

Advisor Apprentice. I believe they will<br />

bring a great quality to the business and<br />

be trained to a very high standard as we<br />

have always received and will push our<br />

Ford (Robjohns Road) branch forward to<br />

succeed in the future.”<br />

Lookers Ford has relied on FMAP and<br />

Skillnet for many years to source new<br />

learners and continue to build a strong<br />

work force. In recent months we have<br />

worked together to plan how to<br />

maximise value from the forthcoming<br />

Levy and devise a strategy to ensure<br />

ongoing learning and training<br />

requirements are met. Lookers<br />

currently supports Apprentice<br />

Technicians, Parts Advisors, Service<br />

Advisors and Body Repair/Paint<br />

Technicians.<br />

Right now, FMAP have funding<br />

available for 16-24 year olds on<br />

technical Apprenticeships and for all<br />

ages on non-technical Apprenticeships<br />

– funding that is also a great way to<br />

upskill and train current employees.<br />

We would encourage Dealers to<br />

consider making use of this funding<br />

before the rules change next May. The<br />

Ford Masters Apprenticeship<br />

Programme always attracts high calibre<br />

candidates all year round and there are<br />

currently many looking for their next big<br />

career move.<br />

Should you wish to invest in the<br />

future of your Dealership and expect to<br />

generate a vacancy through FMAP<br />

before the Apprenticeship Levy is<br />

introduced please contact our Ford<br />

Business Development Manager,<br />

Natasha Ord on<br />

natasha.ord@skillnet.org.uk or call<br />

01923 630800.<br />

Stephen Harrison became a Technician at Lookers Ford, Chelmsford, having<br />

completed the Ford Masters Apprenticeship Programme.<br />

FORD AUTOTEAM 6/2016 35


TRAINING<br />

HENRY FORD ACADEMY NEWS<br />

What a year!<br />

2016 saw a significant amount of change for the Academy.<br />

With a full management<br />

restructure, we welcomed<br />

five new members to the<br />

Academy management<br />

team and this was completed with the<br />

final addition, appointed on December 1.<br />

Jo Selby joins the Academy as Non-<br />

Technical Curriculum Manager, with a<br />

managerial background and wealth of<br />

experience, Jo finishes off our new<br />

management team, ready to start the<br />

New Year with fresh eyes.<br />

It’s not just the staff that have<br />

changed; 2016 saw the Henry Ford<br />

Academy reinvent product launches<br />

with Ford Live. Feedback from these<br />

events has been fantastic and we will<br />

continue to listen to feedback from<br />

delegates to ensure we are a centre of<br />

excellence for Dealership training.<br />

In April, Ford Store delegates were<br />

invited to an exclusive Mustang and<br />

Focus RS event, held at the prestigious<br />

Silverstone Wing, with unlimited access<br />

to normally restricted areas, as well as<br />

the opportunity to drive on the F1 circuit.<br />

July saw the Future of Auto Retailing<br />

conference, where Simon Weston gave<br />

an inspiring speech to Dealer Principals<br />

and Senior Management. Day two of<br />

this event had three keynote speakers<br />

and a fantastic future technology<br />

seminar by Bosch.<br />

More in 2017<br />

Our Social Media has become more<br />

engaging and, as we continue to push<br />

this through to 2017, we hope for this to<br />

evolve into a communication tool for<br />

delegates, who can get in contact with<br />

the Academy at their convenience and<br />

get an answer quickly and swiftly.<br />

The Academy has delivered over<br />

20,000 days training, gone through<br />

more cups of coffee than we could<br />

count, served 28,150 meals taken 14,981<br />

calls and made 7,371 phone calls. Q4<br />

also saw a training page launch on the<br />

new Dealer Portal to give clear and<br />

concise information and we aim to do<br />

even more in 2017.<br />

2017 will see a digital age reach the<br />

Academy as we focus on;<br />

n Virtual Classrooms - providing online<br />

learning straight to Dealerships,<br />

reducing travel and delivering training<br />

in the most modern way<br />

Skills Minister, Nick Boles, MP, officially<br />

opened the Henry Ford Academy in<br />

March 2016.<br />

n Mobile - Ensuring that our delegates<br />

can access relevant training<br />

requirements on any mobile device,<br />

anywhere<br />

n Video Learning - Providing delegates<br />

short video nuggets of learning<br />

information from training courses<br />

that can be referred back to, such as<br />

how-to guides and helpful hints.<br />

Our new Learning Technologies<br />

Manager, Jack Sumery, had this to say<br />

“As we head into 2017 it is important<br />

that we cater for all learning styles in a<br />

variety of delivery methods. Rather than<br />

learn something just in case we want<br />

delegates to learn just in time.”<br />

This technology is currently in the<br />

early stages with the Academy<br />

however look out for more<br />

information in a future issue of<br />

Autoteam.<br />

36 FORD AUTOTEAM 6/2016


TRAINING<br />

Technical eLearning<br />

There are some important<br />

new eLearning modules<br />

available, be sure to check<br />

them out.<br />

Now available on the Learning<br />

Centre, hosted by STARS, is<br />

TAU.1ME – MOT Annual Update<br />

eLearning, which comprises of<br />

three modules; including Changes in<br />

MOT Training, MOT Tester’s CPD<br />

Syllabus and DVSA On-Line Assessment.<br />

The aim of this eLearning is to provide<br />

Ford-trained MOT Technicians with<br />

knowledge of the inspection procedures<br />

for the latest products in the Ford Car<br />

and Commercial Vehicle range, as well as<br />

to deliver the DVSA training syllabus for<br />

2016-2017. A link is also provided to the<br />

MOT tester annual assessment.<br />

New eLearning modules will help Technicians stay up-to-date.<br />

Annual Updates<br />

Also available on the Learning Centre is<br />

TAU.1SVE – Technician Annual Update<br />

for Van eLearning. This module aims to<br />

provide Service Technicians with<br />

knowledge of the maintenance and<br />

overhaul procedures for the Ford<br />

Commercial Vehicle range.<br />

TAU.1SCE – Technician Annual<br />

Update of Car eLearning aims to<br />

provide Ford Trained Service<br />

Technicians with knowledge of the<br />

service, maintenance and inspection<br />

procedure for the latest Ford Car range.<br />

For any Service Technicians also<br />

qualified as an MOT specialist we<br />

advise you to complete both courses.<br />

It is important to note that TAU.1ME<br />

meets CPD requirements for the DVSA<br />

for this year. There is a link available at<br />

the end of the eLearning for an online<br />

test; this test will require your STARS<br />

PIN. Please provide the Academy with<br />

a copy of your completed certificate.<br />

FORD AUTOTEAM 6/2016 37


FORD PERFORMANCE<br />

The All-new Ford GT has had a fantastic debut<br />

season, which included an historic Le Mans victory.<br />

Endurance Star<br />

The 2016 FIA World Endurance<br />

Championship (WEC) came to a<br />

close in Bahrain for the Ford Chip<br />

Ganassi Racing team. It’s been a<br />

highly successful inaugural campaign that<br />

featured poles, victories and plenty of<br />

excitement in between. Bahrain was a tough<br />

race for the team, but they still managed to<br />

secure fourth and sixth positions, rounding<br />

off a great season.<br />

The highlight of 2016 has to be a historic victory at the 24 Hours of Le Mans.<br />

Le Mans Success<br />

The highlight of 2016 for the Ford Chip<br />

Ganassi Racing team was undoubtedly the<br />

historic win at the 24 Hours of Le Mans for<br />

the number 68 GT line-up of Dirk Muller,<br />

Sebastian Bourdais and Joey Hand. The<br />

IMSA Weathertech Sportscar Championship<br />

runners joined the WEC regulars to repeat<br />

the success that Ford achieved fifty years<br />

ago with the GT40. Overall, it was a season<br />

of highs and lows but, for such a young<br />

team, it was a resounding success, with wins<br />

for WEC regulars, Andy Priaulx and Harry<br />

Tincknell at Fuji and Shanghai.<br />

38 FORD AUTOTEAM 6/2016


FORD PERFORMANCE<br />

Strong US Showing<br />

Ford Chip Ganassi Racing’s IMSA Weathertech Sportscar<br />

Championship season has also come to a close, following a<br />

second place finish at Petit Le Mans in Georgia. It was a<br />

successful season for the Ford GT team in the US, earning<br />

three race wins, at Laguna Seca, Watkins Glen and<br />

Canadian Tire Motorsport Park, securing Richard Westbrook<br />

and Ryan Briscoe joint second place in the GTLM driver’s<br />

championship and Ford Chip Ganassi Racing second in the<br />

team’s championship.<br />

Following all of their success in 2016, the team are looking<br />

forward to an even more successful 2017.<br />

2017 Race Calenders for Ford GT<br />

FIA World Endurance Championship Calendar<br />

6 Hours of Silverstone, United Kingdom – April 16<br />

6 Hours of Spa-Francorchamps, Belguim – May 6<br />

24 Hours of Le Mans, France – June 17-18<br />

6 Hours of Nürburgring, German – July 16<br />

6 Hours of Mexico, Mexico – September 3<br />

6 Hours of Austin, USA – September 16<br />

6 Hours of Fuji, Japan – October 15<br />

6 Hours of Shangai, China – November 5<br />

6 Hours of Bahrain, Bahrain – November 18<br />

IMSA Weathertech Sportscar Championship Calendar<br />

Rolex 24 at Daytona, Florida – January 28-29<br />

Mobil 1 12 Hours of Sebring, Florida – March 18<br />

BUBBBA Burger Sports Car Grand Prix at Long Beach,<br />

California – April 8<br />

Lone Star Le Mans, Texas – May 7<br />

Sahlen’s 6 Hours of the Glen, New York – July 2<br />

TBA, Ontario – July 9<br />

TBA, Connecticut – July 22<br />

Continental Tire Road Race Showcase, Wisconsin –<br />

August 6<br />

Michelin GT Challenge at VIR, Virginia – August 27<br />

Continental Tire Monterey Grand Prix Powered by Mazda,<br />

California – September 24<br />

Petit Le Mans, Georgia – October 7<br />

It’s been a great first season for the All-new Ford GT.<br />

2017 Rally Star<br />

You should have already seen images of<br />

the New Fiesta on page 18 and the<br />

M-Sport World Rally Team have wasted<br />

no time in turning the latest Fiesta into a<br />

potential rally winner. For 2017, new<br />

regulations are being introduced to the<br />

FIA World Rally Championship, allowing<br />

larger aerodynamic devices, wider body<br />

work and more powerful engines.<br />

EcoBoost technology remains at the<br />

heart of the Fiesta WRC, with the revised<br />

1.6 litre turbocharged unit expected to<br />

develop in the region of 380bhp.<br />

Sébastien Ogier, four times WRC<br />

champion, has also signed for the team<br />

for 2017, giving the Cumbrian rally<br />

experts an even greater chance of<br />

securing the title.<br />

FORD AUTOTEAM 6/2016 39


The Focus RS RX<br />

has proven itself<br />

to be right on the<br />

pace in 2016.<br />

Bakkerud Ends Season on a High<br />

Andreas Bakkerud scored victory at the final round of the 2016 FIA World Rallycross Championship,<br />

rounding off a great first season.<br />

Hoonigan Racing Division have wrapped-up the 2016 FIA<br />

WorldRX in style by scooping victory at the final round<br />

of the season in Argentina. Norwegian driver, Andreas<br />

Bakkerud continued the good form he has shown<br />

throughout the year to take his third win in the Focus RS RX.<br />

Classy Drive<br />

Bakkerud eased through the qualifying stages, meaning he was<br />

able to start on pole position in his semi-final. It was an incidentpacked<br />

race but the Norwegian avoided all the trouble to take a<br />

commanding win. This meant he started the final in pole<br />

position, taking another lights to flag victory. Bakkerud’s reaction<br />

after the race said it<br />

all: “I’ve had so many<br />

people supporting me<br />

on my route to be<br />

here today, and it’s a<br />

great feeling,” he said<br />

with emotion. “I’m<br />

very proud of myself<br />

and of the people<br />

supporting me.<br />

Hoonigan Racing<br />

Division, Ford<br />

Performance, and<br />

M-Sport put together<br />

a great car.”<br />

Andreas Bakkerud scored three wins<br />

in 2016.<br />

Early Promise<br />

It’s been a great season for the Hoonigan Racing Division team<br />

with the Focus RS RX, which was designed in conjunction with<br />

M-Sport and Ford Performance, showing its pace right from<br />

the start of the year, despite its rapid development. Following<br />

their promising start, along with Bakkerud’s three wins in<br />

Norway, Sweden and Argentina, he has also scored six podium<br />

finishes, securing him third in the driver’s championship and<br />

fourth in the team standings for Hoonigan Racing Division.<br />

2017 promises to be a great year.<br />

2017 FIA World Rallycross Championship Calendar*<br />

Barcelona, Spain – April 1-2<br />

Montalegre, Portugal –April 22-23<br />

Hockenheim, Germany – May 5-7<br />

Mettet, Belgium – May 13-14<br />

Lydden Hill, United Kingdom – May 27-28<br />

Hell, Norway – June 10-11<br />

Holjes, Sweden – July 1-2<br />

Trois-Rivieres, Canada – August 5-6<br />

Loheac, France – September 2-3<br />

Riga, Latvia – September 16-17<br />

Estering, Germany – September 30-October 1<br />

Cape Town, South Africa – November 11-12<br />

*Subject to confirmation by the FIA World Motor Sport<br />

Council in December<br />

facebook.com/FordPerformance<br />

twitter.com/FordPerformance<br />

youtube.com/user/FordRacingTV<br />

instagram.com/fordperformance

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!