Facilitators Guide Cathy

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MODULE 4 OPERATIONS 242824 Apply leadership concepts in work context 242815 Apply Organizations code of conduct in a work environment 242822 Employ a systematic approach to achieving objectives 242819 Motivate and Build a Team 242811 Prioritise time and work for self and team MODULE 5 PUBLIC RELATIONS 119472 Accommodate audience and context needs in oral/signed communications 119465 Write/Present /sign texts foe a range of communicative texts 119462 118028 Engage in sustained oral/signed communication and evaluate spoken /signed texts Supervise customer service standards 242829 Monitor the level of service to a range of customers 4
MODULE 6 ADMINISTRATION/MANAGEMENT 242841 Identify responsibilities of a team leader in ensuring that organisational standards are met 242817 Solve Problems, make decisions and implement solutions 119457 Interpret and use information from texts 119467 Use language and communication in occupational learning programmes 119469 Read/view, analyse and respond to variety of texts 12153 Use the writing process to compose texts required in the business environment 5
Page 1 and 2: MODULE 1 SALES AND MARKETING GENERI
Page 3: 1. COURSE OVERVIEW MODULE 1 SALES A
Page 7 and 8: Smoke breaks Body breaks Cell phone
Page 9 and 10: 1.2 ICON GLOSSARY Hint Icon Time fr
Page 11 and 12: 3. LESSON PLAN Unit Standard Write/
Page 13 and 14: Specific Outcomes 3 Resources Forma
Page 15 and 16: SESSION 1 WRITE/SIGN FOR A SPECIFIE
Page 17 and 18: 2. Reflective Writer gives own op
Page 19 and 20: Try to address it to a particular p
Page 21 and 22: End with: Yours faithfully 5.7. Gen
Page 23 and 24: Other factors which need to be take
Page 25 and 26: There are many factors which influe
Page 27 and 28: 10.3. Spider diagrams Spider Idea d
Page 29 and 30: SESSION 2 USE LANGUAGE STRUCTURES A
Page 31 and 32: action (something the subject actua
Page 33 and 34: I walked to the stores, but my supe
Page 35 and 36: have a body The body of a paragraph
Page 37 and 38: 1. Drafting is essential This is be
Page 39 and 40: Supervise Promotional Activities Un
Page 41 and 42: Specific Outcomes 2 Resources Forma
Page 43 and 44: SESSION 1. Plan the promotional act
Page 45 and 46: There are different ways to promote
Page 47 and 48: Higher pricing seeks a premium mark
Page 49 and 50: connect these two, how to store goo
Page 51 and 52: SESSION 2. Supervise implementation
Page 53 and 54: Deliverables of promotion items, fo
Page 55 and 56:
SESSION 3 Evaluate the outcome of t
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5. Types of Sales Promotions Many t
Page 59 and 60:
LESSON PLAN Unit Standard Supervise
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SESSION 1. Explain the effect of sa
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Income Statements Net income is usu
Page 65 and 66:
Other Expenses and Losses Just like
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Net Profit Decline can have the fol
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SESSION 2. Monitor sales performanc
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1.3 Training and Process for Correc
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Efficient sale processing of goods
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Individual counselling To improve s
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SESSION 3. Propose actions to impro
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Selling process - if you are gettin
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The need to increase sales is eithe
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Facilitators Guide Cathy

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