Tacton Configurator - nubizz
Tacton Configurator - nubizz
Tacton Configurator - nubizz
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<strong>Tacton</strong> <strong>Configurator</strong><br />
<strong>Tacton</strong> Customer Cases Overview
<strong>Tacton</strong> Customers by Segment<br />
Telecom Equipment Electrical Motors,<br />
Enclosures<br />
Automotive & Heavy Equipment<br />
Fans, Pumps, Valves<br />
Steel<br />
Pulp & Paper<br />
Medical & Biotech<br />
Devices<br />
Material Handling /<br />
Warehouse<br />
Custom Printing Doors & Windows<br />
Robotics<br />
Machining
Customer Case: ABB Motors<br />
ABB switched to <strong>Tacton</strong> for one of their standard products,<br />
electrical motors with accessories. ABB sells 15,000 motors with<br />
500 configurable accessories. Six factories and about 1000<br />
partners around the world affected by the change. Now having<br />
4000 users world-wide.<br />
Challenge<br />
• Nearly 50% of orders were incomplete when they came to the factory<br />
– A problem order could take four people three days to solve<br />
• Engineers needed to support sales staff<br />
• Had two ineffectual configurators, one commercial and one homegrown<br />
– After 4 years and 10,000+ rules commercial configurator still not complete<br />
Solution<br />
• <strong>Tacton</strong> <strong>Configurator</strong> Integrated with ABB’s Order Management System and the<br />
e-commerce online system<br />
Business Benefits<br />
• Reduce rate of incomplete orders from 50% down to 10% or less<br />
• Replace two configurators with one<br />
• <strong>Tacton</strong> up and running in under 4 months<br />
• Easy maintenance: all products modeled with 100 efficient rules<br />
• Less engineering support for sales channels
Customer Case: Albany Door Sytems<br />
World leading manufacturer of high speed and high<br />
performance industrial doors, $870M revenues (parent<br />
Albany International)<br />
Challenge<br />
• More effective sales process with faster, higher quality customer<br />
proposals<br />
• Need a configurator that is flexible to integrate into diverse systems<br />
Solution<br />
• <strong>Tacton</strong> <strong>Configurator</strong> in Intentia Movex CRM (MSMS)<br />
• Integrates with their exisiting ERP system, MFG-PRO from QAD<br />
Business Benefits<br />
• Interactive configurator enhances CRM system which enables sales force<br />
to more effectively sell a wider range of products<br />
• Faster response times customer<br />
• Easy maintenance by LOB<br />
• Complex problem solving<br />
"The seamlessly<br />
integrated configurator<br />
from <strong>Tacton</strong> has proven<br />
to be easy to use and<br />
flexible in supporting<br />
our long-term business<br />
opportunities. <strong>Tacton</strong>'s<br />
configurator will also<br />
serve to provide vital<br />
information to our sales<br />
organization and to<br />
resellers in the future."<br />
– Goran Peterson, IS<br />
Manager at Albany Door<br />
Systems
Customer Case: Black Box<br />
World’s largest technical services company dedicated to designing,<br />
building and maintaining today’s complicated data and voice<br />
infrastructure systems; Services 152,000 clients in 141 countries.<br />
Challenge<br />
• Customers of Voice Services (former Norstan) had complex requirements<br />
often comprised of components from different vendors<br />
• Needed to support sales force in order to transition from "hardware centric" to<br />
an "applications centric" solutions provider<br />
Solution<br />
• <strong>Tacton</strong> <strong>Configurator</strong> as engine of web-based Vendor Import, Configuration<br />
and Quoting Tool system<br />
• Deployed on company intranet and interfaces with various internal systems<br />
Business Benefits<br />
• Enables 100+ sales professionals/engineers to be more effective<br />
• Faster response time to customer needs, increased accuracy in customized<br />
proposals<br />
• Improved customer service throughout purchasing process<br />
• Easy maintenance by LOB<br />
“The system supports<br />
our sales process<br />
with powerful vendor<br />
import, configuration<br />
and quotation<br />
capabilities. It<br />
enables our sales<br />
force to effectively<br />
help our customers<br />
find the optimal total<br />
solution, in real<br />
time.”<br />
Rich Jorgensen, IS Director,<br />
Black Box Network Services
Customer Case: Dynapac<br />
• Leading global full line supplier of compaction and<br />
paving equipment<br />
‒ E.g. Rollers, pavers, planners.<br />
• Sales force that is not technical, and wide, growing<br />
product line.<br />
• Seasonal business – summer<br />
• Phase I: <strong>Tacton</strong> supporting global sales force (Sales<br />
Companies and Support Center) to quickly generate<br />
accurate proposals over the web<br />
‒ Reducing the need for technical sales support ,<br />
time savings<br />
• Decreased load on back-office from checking or<br />
correcting incorrect orders<br />
• Integrated to Syncron via webservice to order system<br />
HMAN.<br />
• Phase II: Use <strong>Tacton</strong> also offline in the field, and give<br />
online access to dealers.
Customer Case: Ericsson<br />
Improved Sales Process using <strong>Tacton</strong> <strong>Configurator</strong> and IBM WebSphere<br />
Commerce<br />
• Resellers start with online catalog, then can configure and order full range<br />
from simple phones & services to highly complex equipment<br />
• Embedded configurator interactively helps users find the optimal solution<br />
fulfilling their requirements<br />
• Users do not need expertise on Ericsson products<br />
Results:<br />
• Time-to-market cut to average of 2 months<br />
• Lead-time down from days or weeks to just minutes<br />
• 70% of orders today placed online<br />
Reseller<br />
Customer<br />
Distributor Reseller Customer
Customer Case: FlexLink<br />
World leading vendor of factory automation lines, specializing in conveyors<br />
for light goods (
Customer Case: FläktWoods<br />
World leading manufacturer of ventilation equipment for buildings,<br />
industrial applications, and infrastructure; merger of ABB Fläkt and<br />
Woods Air Movement; Annual revenues $615M<br />
Challenge<br />
• Sales and order process for industrial products was complex and time consuming,<br />
due to high degree of variation in customer requirements<br />
• Inaccurate estimates of cost and delivery time<br />
• Needed a configurator flexible to integrate into diverse systems<br />
Solution<br />
• Integrates with their exisiting web-based fan selector, online ordering,<br />
and back-end ERP<br />
• SolidWorks integration on the way<br />
Business Benefits<br />
• Reduced quotation process time by 30%<br />
• Faster response to inquiries<br />
• No engineering for configure-to-order fans<br />
• Better control of margins by accurate cost estimates in quotation<br />
phase<br />
• Increased use of existing parts inventory<br />
• Improved estimates of factory lead time<br />
• Easier to replace parts suppliers
Customer Case: GE Healthcare<br />
$14 billion unit of General Electric Company (NYSE: GE).<br />
GE Healthcare employs more than 42,500 people in more<br />
than 100 countries.<br />
Challenge<br />
• Engineers were heavily involved in sales, long and costly process<br />
• Needed a configurator for complex equipment (large-scale chromatography<br />
systems)<br />
Solution<br />
• <strong>Tacton</strong> <strong>Configurator</strong> Offline<br />
- Deployed offline on sales personnel’s laptops<br />
• Integrates with PDM (MatrixOne) and 3D visualization software
Customer Case: Getinge<br />
Medical technology company $1B revenue, 6600 employees worldwide<br />
Challenge<br />
• Introduction of new modular hospital sterilizer<br />
• Reduce lead times in sales and order process<br />
Solution<br />
• Movex webshop (built on WebSphere) with <strong>Tacton</strong> <strong>Configurator</strong><br />
Business Benefits<br />
• Correct quotes and orders generated directly by sales staff<br />
• Sales team gets exact information, direct via the Web site<br />
Examples: product updates, delivery time, prices<br />
• No unnecessary questions need answering, saving time and<br />
avoiding mistakes<br />
• Lead times down from weeks to minutes<br />
• 20% increase in effectivity for support team and back office<br />
• Each sales person 5-10% more effective, for a savings of<br />
$5,000-$10,000 per sales person per year
Customer Case: Maquet<br />
Former Siemens LSS (Life Support Systems) and Maquet (surgical<br />
tables) Medical technology solutions for operating theatres and intensive<br />
care units.<br />
Challenge<br />
• More effectively sell cardiopulmonary and other equipment e.g. Jostra HL 20<br />
System<br />
• Reduce lead times and errors<br />
Solution<br />
• <strong>Tacton</strong> <strong>Configurator</strong> integrated in sales portal<br />
Business Benefits<br />
● Sales force more effective, less dependent on technical support<br />
● Complex problem solving<br />
● Faster response times to customer<br />
● Easy maintenance by LOB<br />
● Savings of up to 30% in time and resources in their sales and<br />
order process
Customer Case: Modpac<br />
MODPAC - $43M Custom Print & Packaging Manufacturer<br />
Challenge<br />
• Looking for a way to managing the thousands of different SKU<br />
permutations (font sizes, font colors, background colors,<br />
foreground colors, paper types, etc..)<br />
• Wanted to do B2B and B2C Commerce in new markets<br />
Solution<br />
• WebSphere Commerce Business Edition v.5.6<br />
with <strong>Tacton</strong> <strong>Configurator</strong><br />
Sales<br />
Force /<br />
Resellers<br />
Customer<br />
Customer
Customer Case: Rocla<br />
• Electric warehouse trucks and automated<br />
guided vehicles (AGVs).<br />
• <strong>Tacton</strong> used by global sales forces to quickly<br />
generate accurate proposals over the web<br />
‒ Reducing the need for technical sales<br />
support , time savings<br />
• Integrated to<br />
• ATON PDM.<br />
• Navision (CRM)<br />
• Työkalupakki (ERP)<br />
• Phase II is out to Distributors.
www.tacton.com<br />
www.tacton.de
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