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A Customer Interaction E-newsletter<br />

Volume 1 No 1 December, 2016<br />

Will<br />

<strong>INSURANCE</strong><br />

Ever be Interesting?<br />

...because YOU really matter


CONTENTS<br />

04<br />

07<br />

09<br />

12<br />

14<br />

NAICOM to issue guideline for... NIA boss seeks tax incentives for...<br />

Will insurance ever be interesting? Staying healthy in this economy<br />

Protect your home from break-ins with... Family secrets<br />

Four new retail offices opened...<br />

Insurers embrace prompt...<br />

Effects of recession on families...<br />

Salary for life<br />

06<br />

08<br />

10<br />

13<br />

15<br />

2 • FBNI&YOU • www.fbninsurance.com


FROM THE EDITOR<br />

Greetings and a warm welcome to the very first issue of our customer<br />

interaction e-newsletter, FBNI&YOU! We couldn’t be more<br />

excited to have made it to this point.<br />

In this maiden edition of FBNI&YOU, we will acquaint you with<br />

some updates from the National Insurance Commission (NAICOM)<br />

and Nigerian Insurers Association (NIA) for your guidance in relation<br />

to insurance regulation and practice in Nigeria. We also have<br />

health, safety, leadership and lifestyle tips for you to cope in this<br />

ailing economy.<br />

Published by the Marketing and Corporate<br />

Communications Department of<br />

FBNInsurance Limited<br />

34, Marina, Lagos.<br />

Contact Centre 01-9054810<br />

Email: insuranceinfo@fbninsurance.com<br />

Website: www.fbninsurance.com<br />

To deepen our footprints in the retail space, we recently opened 4<br />

new retail offices across the nation. Read more about these locations<br />

in this edition.<br />

All these and many more interesting and highly educative stories<br />

we have packed in this maiden edition of FBNI&YOU for your reading<br />

delight.<br />

We would appreciate your feedback on content and structure<br />

to make the next edition better. Kindly send us an email:<br />

FBNIMandCC@fbninsurance.com. We will be glad to hear from you.<br />

Copyright ® November 2016 by<br />

FBNInsurance Limited<br />

All rights reserved.<br />

No part of this publication may be<br />

reproduced or distributed in any form<br />

or by any means, or stored in a database or<br />

retrieval system, without the prior<br />

written permission of the publisher.<br />

Compliments of the Season!<br />

Elizabeth Agugoh<br />

FBNI&YOU • www.fbninsurance.com • 3


Industry News<br />

NAICOM TO ISSUE OPERATIONAL GUIDELINE FOR<br />

BANCASSURANCE, DISTRIBUTION CHANNELS<br />

By Bankole Orimisan | The Guardian<br />

National Insurance Commission (NAICOM),<br />

has concluded plans to make available the<br />

operational guidelines meant for regulating the<br />

partnership business between the insurance<br />

industry operators and other sectors in the distribution<br />

channel in the country.<br />

The Director, Authorisation and Policy, NAICOM, Pius<br />

Agboola, revealed this during a seminar organised by<br />

the Commission, for insurance and Finance journalists<br />

held on Saturday, November 5, 2016 in Gombe State<br />

that in the next few months the guidelines aimed at<br />

regulating the partnership business in the insurance<br />

industry will be released.<br />

He said the Commission has drawn out guidelines that<br />

would guide the industry on how to partner with other<br />

sectors like the bank, the telecommunications sector in<br />

order to bolster the sale of insurance products across<br />

the country.<br />

According to him, the guideline is still in the final stage<br />

of modifications, after which it will be released to the<br />

industry for its inputs and necessary corrections made<br />

by the Commission before it is finally released to as an<br />

operational partnership document.<br />

sectors without the Commission being able to regulate<br />

whom they are partnering with, saying that with the<br />

guidelines such activities will be regulated.<br />

On partnership with the bancassurance, he said the<br />

commission intention was not to supervise what<br />

the banks are doing but to be able to know what is<br />

happening in the partnership.<br />

He said the last time insurance operators met, they<br />

demanded that the copy of the guideline be released<br />

to the banking industry even though they already made<br />

their contributions.<br />

He said the Commission agreed to it for transparency<br />

purpose, as there may be need for the banks to take it<br />

up with the Central Bank of Nigeria (CBN), adding that<br />

nothing had happened more than two weeks after the<br />

guideline was given to them.<br />

He assured that the Commission is willing to open talks<br />

with the CBN or the banks in this regard.<br />

Culled from The Guardian, November 7, 2016<br />

Explaining the reason behind the guideline, he said it<br />

was observed that operators are partnering with other<br />

4 • FBNI&YOU • www.fbninsurance.com


GOODS-IN-TRANSIT:<br />

Protect your investment<br />

FBNI&YOU • www.fbninsurance.com • 5


Industry News<br />

NIA BOSS SEEKS TAX INCENTIVES FOR<br />

<strong>INSURANCE</strong> POLICIES By Nike Popoola | The Punch<br />

The Chairman, Nigerian Insurers Association, Mr.<br />

Eddie Efekoha, has said that the provision of<br />

tax incentives for certain insurance policies will<br />

contribute to the sector’s performance.<br />

kidnappings, among other social maladies, have affected<br />

the country’s economic growth and reduced national<br />

income and power generation, and have also led to a<br />

budget deficit.<br />

He said this while addressing the theme, ‘The insurance<br />

industry in Nigeria and capacity for business expansion’.<br />

“Economic strategies that will contribute to insurance<br />

business expansion include creation of employment<br />

that will increase the purchasing power of Nigerians,<br />

curbing inflation, implementation of economic policies<br />

to stimulate the economic growth, and provision of tax<br />

incentives for certain insurances,” Efekoha said.<br />

According to him, the growth of a particular sector is<br />

directly related to the performance of the economy of<br />

the country.<br />

He noted that shortly before the end of the administration<br />

of former President Goodluck Jonathan, the country’s<br />

Gross Domestic Product was rebased and Nigeria had<br />

the largest economy worth over $500bn.<br />

An aggregation of all these, according to him, will<br />

impact the insurance sector and stunt its growth.<br />

Speaking on the devaluation of the naira and its effects<br />

on insurance stock price and the capital base of firms,<br />

he said the industry’s ability to underwrite was a<br />

function of its financial strength, which in turn was a<br />

function of the prevailing economic realities.<br />

He said other disturbing issues about the economy<br />

included the slump in the global price of crude oil and<br />

over-supply, scarcity of petroleum products, weakening<br />

of the country’s external reserves position and rationing<br />

of forex among eligible applicants.<br />

Culled from The Punch, September 19, 2016<br />

With the GDP currently at $296bn, he said Nigeria was<br />

now the second largest economy in Africa after two<br />

years at the top.<br />

Efekoha is worried that terrorism, insecurity and<br />

6 • FBNI&YOU • www.fbninsurance.com


Lifestyle<br />

WILL <strong>INSURANCE</strong> EVER BE INTERESTING?<br />

By Philip Bower | LinkedIn<br />

In<br />

the spirit of the title I<br />

hope to bring a little<br />

humour. In this article<br />

we’ll cover some<br />

interesting facts, dispel a few<br />

myths, sample a few humorous<br />

claims, and finally explore what the<br />

future will look like and hold for the<br />

insurance industry and newcomers.<br />

I can genuinely say that two thirds<br />

of Insurance professionals I meet<br />

are damn passionate about what<br />

they do. But let’s explore where the<br />

industry might be going wrong and<br />

what can be done to put it right.<br />

Firstly, and to outsiders, insurance<br />

is a language unto itself and<br />

has a tendency to make things<br />

complicated.<br />

Secondly, there is little transparency<br />

of premium pricing and the buyer will<br />

seldom understand the assumptions<br />

made by the underwriter. If the<br />

customer doesn’t understand<br />

the probability calculation of his<br />

risk, then how likely is he to<br />

fully appreciate the significance<br />

of his own exposures? This has<br />

a tendency to commoditise and<br />

reduce the value which insurance<br />

actually brings.<br />

3 Things about Insurance;<br />

It is intangible ie; you cannot<br />

touch or feel it;<br />

It’s a Policy that promises to pay<br />

a claim without any guarantee<br />

that a claim will ever be made<br />

or indeed paid!<br />

And lastly, risk is mostly<br />

considered as downside and<br />

so there is nothing exciting or<br />

happy about paying a premium.<br />

Although to some organisations,<br />

particularly those who might be<br />

involved in Mergers | Acquisitions<br />

| Lenders, offloading risk can<br />

certainly help transactions.<br />

Positives!<br />

There are some positives however<br />

- new Technologies are driving<br />

competition and lower premiums<br />

for consumers and at the same<br />

time customers can now interact<br />

online and make choices about<br />

levels of cover and what credits<br />

they might receive for reducing<br />

their risk.<br />

Humorous Claims<br />

An actual motor claim form<br />

quoted: “The guy was all over the<br />

road. I had to swerve a number<br />

of times before I hit him.”<br />

A microwave manufacturer<br />

was sued when the Claimant<br />

successfully filed a claim stating<br />

that the labelling did not instruct<br />

users not to dry her wet dog in<br />

the microwave<br />

A USA lawyer purchased a box<br />

of expensive cigars and insured<br />

them against flooding, storm<br />

damage and mistakenly, fire. He<br />

cleverly and successfully claimed<br />

for fire damage after smoking<br />

his cigars!<br />

Continues on page 13...<br />

FBNI&YOU • www.fbninsurance.com • 7


Health<br />

STAYING HEALTHY IN THIS ECONOMY<br />

By Angela Enita Omoru-Obule<br />

As humans, we all have 24 hours in a day. For<br />

the 9-5ers like us, we spend a minimum of<br />

9 hours in the office, 5 days a week. This<br />

leaves us with some 15 hours to carry out our<br />

various daily activities –including hours in traffic, for<br />

Lagosians- and also to catch some sleep in preparation<br />

for the following day.<br />

The general misconception about maintaining a healthy<br />

lifestyle is that it is expensive. On the contrary, you<br />

can live a healthy lifestyle by adjusting certain things<br />

in your life. In fact, imbibing specific habits could be all<br />

that is needed to leading a healthier, less stressful life.<br />

So then, how does one lead a healthy lifestyle without<br />

running afoul of this economy?<br />

1. Exercises: Stay limber by carrying out exercises for<br />

about 30 to 45 minutes daily. This should include<br />

stretches which will improve flexibility, giving you better<br />

balance, a straight back, less pain and fatigue, improved<br />

athletic performance, and even a clearer mind.<br />

Remember that it is dangerous to delve into exercises<br />

routines without carrying out at least 10 minutes of<br />

stretches and 20 to 35 minutes on your preferred<br />

exercise routine. And this is entirely cost-free! There<br />

are tens of specific exercise routines on the internet.<br />

Find them out, start exercising today.<br />

2. Water: Despite being surrounded by water<br />

dispensers, how much water do you drink? Remember<br />

that water makes up about 60% of your body so it is<br />

advised that you drink at least 2 to 3 litres of water a<br />

day. This helps you stay hydrated all day long.<br />

3. Develop Healthy Habits: Retraining yourself to<br />

imbibe habits that will help you to live longer and<br />

healthier such as regular check-ups with your doctor,<br />

Periodically checking your BMI (Body Mass Index) to<br />

ensure that you are not overweight, controlling your<br />

stress level and ensuring that you take out time to<br />

relax, have adequate hours of sleep, take brief walks so<br />

as to improve blood circulation and much more. These<br />

habits might seem expensive, but with our HMO and<br />

a consciousness of being, you can make this work for<br />

you.<br />

4. Improve on eating habits: Most office environments<br />

are surrounded with various delicacies and sometimes<br />

we can’t help but indulge ourselves. Bringing healthy<br />

food from home to cut down funds spent on oily<br />

and fatty food might be a good start on the journey<br />

towards a healthy lifestyle. Have more fresh fruits<br />

and vegetables instead of snacks stuffed with flour.<br />

Pour out the oil in that Ewa Agoyin, opt for boiled or<br />

roasted...<br />

Continues on page 11...<br />

8 • FBNI&YOU • www.fbninsurance.com


Safety Tips<br />

PROTECT YOUR HOME FROM BREAK-INS WITH<br />

THESE SAFETY TIPS<br />

M<br />

ake it difficult for someone to conceal<br />

themselves while breaking in. Avoid tall/<br />

thick shrubs around your windows and<br />

doors.<br />

Having good exterior lighting helps. If you own your<br />

home and can afford a motion sensor floodlight, please<br />

install one. When a motion light kicks on, you know<br />

someone is out there.<br />

You know your neighbourhood more than anyone.<br />

If you stay in a middle class area, avoid having stuff<br />

in plain sight that shows affluence. If you have an<br />

expensive car, keep it in a garage. If you have nice stuff<br />

in your house, keep your blinds closed. Never show off<br />

wealth in the midst of little.<br />

Burglars usually case a neighbourhood before they<br />

rob it. They know when you leave for work. They know<br />

when your neighbours leave for work. If you have<br />

neighbours that are home during the day, it will make<br />

your house a riskier break-in. Or better still, stay in a<br />

gated estate with adequate security.<br />

If you have a security system, don’t put one<br />

of those “Protected by XYZ” stickers on your door.<br />

Knowing which brand of security system can provide<br />

enough info on how to disable it. Get a generic sticker.<br />

Or, simply ignore.<br />

Get a dog. They say a dog is man’s best friend, this<br />

is very true. You don’t need to break the bank getting<br />

one; a healthy average sized dog can do the job. After<br />

all, its job is to raise alarm whenever anything unusual<br />

is happening around your home.<br />

Ensure your locks are foolproof. If you rented an<br />

apartment and the locks do not look strong enough<br />

for you, please change them and get the type of locks<br />

you want.<br />

Remember, the goal isn’t to make your house<br />

completely break-in proof. It is simply to make your<br />

house a less attractive target than the other houses in<br />

your neighborhood. Look at the surrounding houses and<br />

adjust accordingly.<br />

However, no matter how hard you try, getting a<br />

Burglary Policy from FBN General Insurance gives you<br />

peace of mind over your property even when you are<br />

far from home.<br />

Call 01-9054810<br />

FBNI&YOU • www.fbninsurance.com • 9


Fiction | Short Story<br />

SECRETS By Jacqueline U. Agweh<br />

B<br />

FAMILY<br />

ehind the fresh fish market<br />

stood our house. A shabby<br />

two-storey building that<br />

appeared to be tilting to the<br />

left, as though avoiding punches<br />

from the wind. Inside, it was dark<br />

and dingy, even in the sunniest<br />

weather. No one could tell what<br />

its original colour had been many<br />

years earlier.<br />

On our street, there were no fences<br />

to separate the houses because<br />

nobody living there owned valuables<br />

worth protecting. In truth, our<br />

neighbourhood boasted countless<br />

pick pockets and money doublers<br />

who preyed on the poorest of<br />

the poor. For the first sixteen<br />

years of my life, we lived in this<br />

neighbourhood; a family of eight, in<br />

one single room!<br />

There were also at least forty<br />

families living in the other ‘face<br />

me, I face you’ rooms, and no<br />

one could really say he knew all<br />

his neighbours. Almost everyone<br />

sat outside or wandered up and<br />

down the street before retiring for<br />

the night as it was always too hot<br />

indoors.<br />

In our neighbourhood, cooked food<br />

business of every variety thrived<br />

because few families cooked their<br />

meals; the obvious reason being that<br />

most kitchens shared boundaries<br />

with filthy outdoor toilets and<br />

bathrooms in backyards sprouting<br />

algae on the floors and walls. An<br />

evil fishy stink pervaded the air<br />

like an ominous perfume every<br />

second, every minute, day in, day<br />

out, and became our very nature,<br />

such that only total strangers ever<br />

commented on the stench. Nobody<br />

obeyed the cleaning rosters pasted<br />

by our landlord’s madam, whose<br />

husband cared less as long as his<br />

ever-increasing rents were paid as<br />

at when due!<br />

Maybe unconsciously, it was<br />

this oppressive odour that made<br />

everyone avoid the zinc-walled<br />

toilets, except when the urge to<br />

obey nature became unbearable. It<br />

was indeed more convenient to pay<br />

a token sum and use the nearby<br />

portable toilets and bathrooms<br />

managed by brisk business men who<br />

had found a niche in the forsaken<br />

place. And their merchandise were<br />

always in high demand!<br />

“Nature” called one morning and<br />

unfortunately, there was no vacant<br />

cubicle in the usual place of respite<br />

so I had no choice but to risk our<br />

backyard “horror”. Warily, a scarf<br />

wrapped around my nose, like an<br />

amateur ninja, I approached our<br />

toilets. And that was when I saw<br />

my father. He was sitting on an<br />

old stool in the stinking backyard,<br />

weeping silently as he stared<br />

dejectedly at a piece of paper in<br />

his hands. He was alone.<br />

I was stunned. Father was never<br />

10 • FBNI&YOU • www.fbninsurance.com


sober: a man roughened on all sides<br />

by misfortune, eternally cocooned in<br />

the fantasy world excessive alcohol<br />

created. Something was wrong and<br />

yet I couldn’t go to him; we were<br />

not friends.<br />

I hid and watched, suddenly<br />

forgetting my pressing need to use<br />

the toilet.<br />

A short while later, he wiped his<br />

eyes, slipped the paper into his<br />

trouser pocket and opened a bottle<br />

of locally brewed gin. Sloppily, he<br />

tipped its contents into his mouth.<br />

It dribbled down his chin, soiling his<br />

shirt, and impatiently he scrutinized<br />

the empty bottle, before hurling it<br />

into the gutter. It scattered into tiny<br />

shards and his puzzled eyes stared<br />

at the gleaming mess for several<br />

moments before he staggered<br />

towards the fish market; to hassle<br />

mother as usual for money to buy<br />

the liquid devil that consumed his<br />

world.<br />

Father was ill, had been for a<br />

long time. His yellowed eyes and<br />

scrawny figure told the whole story,<br />

but stubbornly, he rebuffed medical<br />

care. Even mother’s offer to pay<br />

his hospital bills often earned her<br />

vicious slaps before he arrogantly<br />

staggered out to seek his drinking<br />

buddies, whose company he clearly<br />

preferred to ours. My five sisters<br />

and I frequently defended mother,<br />

believing father treated her like<br />

filth because she had produced only<br />

females. Strangely, mother always<br />

defended him vehemently. “He’s a<br />

good man at heart,” she pleaded<br />

with us time without number, a<br />

faraway look in her eyes as she<br />

perhaps recalled the husband of her<br />

youth.<br />

I just knew I had to read that paper<br />

in his pocket to know why he had<br />

wept.<br />

The following morning, I offered<br />

to wash his clothes. He was lying<br />

on the only bed in the room; we<br />

referred to it as, ‘father’s bed’,<br />

because years ago, after weaning<br />

her youngest daughter, mother had<br />

abandoned their bed for our raffia<br />

mats on the floor.<br />

Mother was delighted, though<br />

somewhat surprised because I had<br />

stopped washing my father’s clothes<br />

a long time ago. He was taken<br />

aback, and at first he refused, but<br />

mother insisted and he grudgingly<br />

accepted. I rushed to the backyard<br />

with his clothes and searched his<br />

trouser pockets until I found the<br />

crumbled and slightly damp paper.<br />

It was a retrenchment letter; the<br />

words sharp and direct. Dated nine<br />

years earlier, the ‘nice’ words told my<br />

father the organization appreciated<br />

his hard work, he was a priceless<br />

staff, but they were right-sizing and<br />

his services as a welder were no<br />

longer required. They wished him<br />

success in his future endeavours.<br />

At first, I was dazed, and then bitter<br />

tears stung my eyelids; for indeed,<br />

my father had succeeded, but only<br />

in his drunken endeavors!<br />

Long ago, my father had been<br />

a strong hard working man, but<br />

gradually he had changed. Nobody<br />

understood why and we had ceased<br />

to be friends: he had succumbed too<br />

easily to whatever harsh obstacle life<br />

had thrown his way. I couldn’t stand<br />

it, as I realized his retrenchment<br />

letter was his waterloo.<br />

I washed his clothes with all the fury<br />

I could muster, battering them, as it<br />

dawned on me he was sacrificing us<br />

in his protracted cowardly bitterness.<br />

Suddenly, I heard his rasping voice<br />

calling my name, and silently I<br />

turned to stare him. He looked frail,<br />

pitiable. And without saying a word,<br />

I picked up his prized letter and<br />

placed it in his outstretched hand.<br />

He clutched my soapy hand and we<br />

gazed into each other’s eyes, but<br />

it was too late to explain the sad<br />

truth of his life to me. I had found<br />

him out.<br />

After that day, we never discussed<br />

the letter; he was too proud.<br />

“Take care of your mother,” he<br />

whispered sadly one night, his hollow<br />

eyes watery pits of regret. By the<br />

next morning, we discovered he had<br />

died quietly in his sleep.<br />

His letter was my secret now, my<br />

mother and sisters never knew<br />

about it, and I do not know if I<br />

will ever let them know his secret,<br />

or maybe I will; some day, when<br />

I become successful in my future<br />

endeavours!<br />

Only time will tell…<br />

STAYING HEALTHY IN<br />

THIS ECONOMY<br />

.<br />

By Angela Enita Omoru-Obule<br />

..continued from page 8<br />

food instead of fried foods etc.<br />

Eat right and well, your body will<br />

thank you.<br />

Staying healthy can be very affordable.<br />

Just commit to it and you’d realise<br />

how much misconception you’ve<br />

been carrying around. Make it a<br />

point of duty to imbibe the habit<br />

of exercise and healthy living during<br />

and after office hours; this way we<br />

live longer lives.<br />

FBNI&YOU • www.fbninsurance.com • 11


Company News<br />

FOUR NEW RETAIL OFFICES OPENED NATIONWIDE<br />

In<br />

Abraka.<br />

order to further reach the uninsured in<br />

Nigeria, leading insurance company,<br />

FBNInsurance Limited, has opened four new<br />

retail offices in Umuahia, Eket, Orlu and<br />

incontestable.”<br />

FBNInsurance Limited is an FBNHoldings company<br />

associated with the Sanlam Group SA.<br />

A press statement released by the Marketing and<br />

Corporate Communications department of the company<br />

reads in part: “Insurance penetration in Nigeria is still<br />

very low despite the rapid growth of the industry. For<br />

us at FBNInsurance, we are committed to availing every<br />

Nigerian of our unique products wherever they are. In<br />

our five-year existence, we have always leveraged on<br />

the expansive retail network of First Bank of Nigeria<br />

Limited. This strategy has worked for us and that is<br />

why we have opened FBNInsurance retail offices inside<br />

FirstBank branches in Uzuakoli Rd., Umuahia; Nkwere<br />

Rd., Orlu; Grace Bill Rd., Eket; and Police Station<br />

Rd., Abraka. Now, the good people of Umuahia, Orlu,<br />

Eket and Abraka can access qualitative FBNInsurance<br />

products and services right in their neighbourhood.”<br />

It will be recalled that at the company’s 2015 Annual<br />

Retail Awards, Christened TRAC 2015, the Managing<br />

Director of FBNInsurance Limited, Valentine Ojumah,<br />

credited the company’s growth to a virile retail team<br />

which he described as a team “of outstanding salesmen<br />

and women whose passion and sales acumen are<br />

12 • FBNI&YOU • www.fbninsurance.com


Lifestyle<br />

Industry News<br />

INSURERS<br />

EMBRACE<br />

PROMPT<br />

CLAIM<br />

SETTLEMENT<br />

WILL <strong>INSURANCE</strong> EVER BE<br />

INTERESTING?<br />

...continued from page 8<br />

The future of the insurance business<br />

Perhaps the killer question is why<br />

I would recommend anyone to join insurance. So, what’s in store for the<br />

Industry over the next two decades?<br />

Firstly, and it goes without saying, that relationships/understanding of the<br />

customer and their business, are prerequisites to success. But as we’ve<br />

touched on above, insurance is not immune to technology and increasingly<br />

higher customer expectations.<br />

Secondly, globalisation will require insurance executives to design and deliver<br />

more complex solutions to respond to multinational and interconnected<br />

risks, and there are new areas such as drones, driverless cars, and space<br />

travel which bring interesting and new challenges.<br />

Risk-based/risk-conscious decision-making, supported by sophisticated<br />

data analytics, will be the ‘norm’ for buyers in 15-20 years. And as<br />

regulations/moral standards drive the subject of Risk up the corporate<br />

ladder, insurance & risk professionals have the opportunity to raise their<br />

profile at Client Board level.<br />

The World’s Population is forecast to grow to 9bln by 2030, retirees<br />

will be wealthier and the population will be ageing. That means more life<br />

insurance, travel policies, more cars on the road, and a greater number of<br />

houses being built. There will be +50% requirement for food, and 50%<br />

more demand for energy, culminating in higher productivity and bigger need<br />

for insurance. Culled from LinkedIn, May 19, 2016<br />

“<br />

By Philip Bower | LinkedIn<br />

If you can’t fly, then run, if you can’t run, then walk, if you can’t walk,<br />

then crawl, but whatever you do, you have to keep moving forward.<br />

Martin Luther King Jr.<br />

“<br />

In line with the Insurers’<br />

Committee’s efforts to<br />

improve service delivery and<br />

overall public perception of<br />

the insurance industry, it<br />

has identified prompt claims<br />

settlement as a critical<br />

objective.<br />

Therefore, members of the<br />

Committee have agreed to<br />

reduce the maximum duration<br />

for settling claims from<br />

90days to 30days following<br />

the execution of a discharge<br />

voucher. Failure to settle<br />

claims within the 30days will<br />

require the concerned insurer<br />

to pay the claims along with<br />

interests based on prevailing<br />

CBN interest rates.<br />

It is expected that this<br />

policy, if duly implemented,<br />

will compel underwriters to<br />

revamp the processes adopted<br />

to processing claims. This<br />

should also gradually improve<br />

the image of the industry in<br />

the medium to long term.<br />

Culled from: http://naicom.<br />

gov.ng/content?id=191<br />

FBNI&YOU • www.fbninsurance.com • 13


Economy<br />

EFFECTS OF RECESSION ON FAMILIES AND<br />

HOW TO COPE By David Quilty<br />

During any recession,<br />

news stories about<br />

unemployment figures take<br />

centre stage while the<br />

families dealing with the recession<br />

suffer, often quietly. People work<br />

hard just to stay afloat in hopes<br />

that the economy will turn around<br />

soon, but often to no avail.<br />

1. Jobs and Employment<br />

Job loss affects the stability of<br />

families and individuals. Our status,<br />

self-worth, health, and well-being<br />

can be drastically impacted by the<br />

loss of a job. While many who lose<br />

their jobs use the time for growth<br />

and exploration, many suffer from<br />

depression, alcoholism, and denial.<br />

Long-term solutions can include<br />

working closely with headhunters<br />

and recruiters to find a<br />

higher-paying job, going back to<br />

school while on unemployment,<br />

and relocating. The relationships<br />

fostered with head-hunters can<br />

help with a job search, but the<br />

process takes time.<br />

While many families do their best<br />

to carry on as if nothing is wrong<br />

with the world, recessions can have<br />

a profound effect on their day-today<br />

interactions and the way they<br />

live. Families may not be able to<br />

avoid the effects of the recession,<br />

but they can make changes that<br />

can improve their situations and<br />

help them prepare for the future,<br />

while they wait for an economic<br />

upswing.<br />

Below are some of the effects of<br />

recession on families, and the ways<br />

to combat those effects.<br />

With unemployment rates running<br />

extremely high during a recession,<br />

individuals and families struggle<br />

to find work to pay the bills each<br />

month. The inability to find work<br />

can be frustrating, terrifying, and<br />

depressing, and can lead to even<br />

more problems. When a parent is<br />

unemployed, things can seem bleak.<br />

Tips and Strategies:<br />

Short-term solutions might include<br />

filing an unemployment claim,<br />

borrowing money from friends or<br />

family, and taking a lower-paying<br />

job.<br />

Instead of waiting for the perfect job<br />

to appear, consider taking a parttime<br />

job to bring in some income<br />

while working with a head-hunter<br />

to find the right career. Going back<br />

to school for additional studies can<br />

also help with a job search. It might<br />

be time for transition to a new line<br />

of work. Choose new career paths<br />

wisely, based on the job market and<br />

the outlooks for great career fields.<br />

Moving to a new town for a job can<br />

open up new career opportunities<br />

as well. Relocating shouldn’t be<br />

seen as a last resort. In fact,<br />

being open to job opportunities<br />

14 • FBNI&YOU • www.fbninsurance.com


in different areas can significantly<br />

widen a job search.<br />

2. Family Life<br />

The stress of not finding work, and a<br />

loss of income, can lead to damaging<br />

inter-family relationships that can<br />

take years to mend. Sometimes<br />

families must borrow money from<br />

relatives or friends, which can result<br />

in tense situations.<br />

Some families must change their<br />

plans, sell their homes, switch<br />

schools, and cancel vacations. In<br />

other households, there is even an<br />

unfortunate increase in child abuse<br />

cases.<br />

Tips and Strategies:<br />

Families can work together to cope<br />

with the changes brought on by<br />

an economic downswing. In fact,<br />

a recession may positively impact<br />

a family, as families tend to stay<br />

home together, and spend more<br />

time together.<br />

Instead of pricey nights out at<br />

restaurants, take the family to a<br />

local park for an evening picnic or<br />

have a cheap family game night.<br />

Avoid hotels during a weekend trip<br />

in favour of camping in the woods.<br />

Instead of buying more video games,<br />

take children hiking and fishing.<br />

Look at the experience as an<br />

opportunity to spend more time<br />

with the children, and make the<br />

most of the time spent as a family.<br />

3. Lifestyle Changes<br />

Reduced income leads to reduced<br />

entertainment, dining, and<br />

extracurricular activity expenses.<br />

People cut back on extras during<br />

a recession, so many families must<br />

make drastic changes to their<br />

pre-recession lifestyle. This means<br />

fewer trips, shared experiences, and<br />

missed opportunities because of a<br />

lack of funds.<br />

Tips and Strategies:<br />

The lifestyle changes brought<br />

about by recession will include a<br />

period of adjustment. Families must<br />

allow themselves time to adapt,<br />

and understand that children may<br />

not fully understand the financial<br />

implications affecting the family.<br />

Talk with children about how things<br />

will change, and be realistic about<br />

expenditures and outcomes. It’s a<br />

great time to teach your kids about<br />

money management.<br />

Don’t build up expectations about<br />

what might change in the future.<br />

After a period of unemployment, belttightening<br />

may still be necessary, as<br />

the impacts of unemployment can<br />

be far-reaching. Instead, focus on<br />

changes that need to happen now,<br />

and how the family can make the<br />

best of the situation.<br />

4. Investing<br />

Family budgets may not<br />

accommodate short and longterm<br />

non-residential investments<br />

during a recession. Families may<br />

put investment accounts on hold,<br />

hoping to play catch-up at a later<br />

date. Families may also be tempted<br />

to invest money because of the<br />

reduced expense of stocks, but<br />

without any expendable income,<br />

investing may not be feasible.<br />

This can have devastating effects<br />

on retirement accounts and savings<br />

accounts. It may also become<br />

necessary to tap into investments<br />

and retirement funds for cash.<br />

Tips and Strategies:<br />

Using retirement funds to pay bills<br />

should be a last resort, because of<br />

the retirement account tax penalties<br />

and the loss of future income. If using<br />

money earmarked for retirement or<br />

college funds becomes unavoidable,<br />

withdraw small amounts, and only<br />

use the money to pay essential bills,<br />

like the mortgage, car payments,<br />

and utilities.<br />

5. Business Opportunities<br />

Entrepreneurs may lack funds<br />

available for borrowing or starting<br />

new companies during a recession.<br />

Innovation often comes from the<br />

small business segment, but a<br />

lack of funding, coupled with a<br />

downturn in spending, may make<br />

small business owners nervous and<br />

unwilling to take big risks.<br />

For unemployed entrepreneurs<br />

looking to start a new venture, this<br />

lack of funding can really hamper<br />

their chances of success.<br />

Tips and Strategies:<br />

This is likely not the right time<br />

to start a new business and the<br />

business idea may need to be put<br />

on hold. Continue to research new<br />

ideas, and look for investors or<br />

business partners, but focus efforts<br />

on earning an immediate income to<br />

support the family.<br />

6. Real Estate Value<br />

Many families depend on the value<br />

of their homes as part of their<br />

retirement plan. During a recession,<br />

however, real estate values fall<br />

drastically and foreclosures increase,<br />

forcing many families out of their<br />

homes. Real estate can no longer be<br />

viewed as a safe investment during<br />

an economic downturn.<br />

Tips and Strategies:<br />

Over time, real estate values may<br />

turn around, so families should try to<br />

maintain ownership of their homes if<br />

at all possible. Homeowners may<br />

be able to avoid foreclosure by<br />

refinancing mortgages.<br />

Continues on page 17...<br />

FBNI&YOU • www.fbninsurance.com • 15


Retirement Planning<br />

DO YOU WANT TO EARN SALARY FOR LIFE?<br />

The retirement party was as colourful as the<br />

celebrant’s career. For the retiring paediatrician,<br />

Dr. Sylvanus Ikechukwu, however, his mind was<br />

far from the back-slapping and wine-guzzling<br />

going on around him. He knew exactly what he wanted<br />

in retirement.<br />

Surely, he was not going to take up any job again<br />

having worked actively for the past 41 of his 69 years,<br />

sacrificing family and his youth for the Hippocratic Oath.<br />

Now that the children were already fathers and mothers<br />

themselves, he was determined to spend the rest of his<br />

life seeing the modern world with Anne, his devoted<br />

wife of 43 years. But the snag was choosing the right<br />

investment that will help fund that lifestyle without ado.<br />

“Happy retirement, Uncle.” Chidinma, his niece who<br />

worked as an Annuity Sales Manager at FBNInsurance,<br />

interrupted his soliloquy. A couple of you’re-now-a-biggirl,<br />

where-is-your-husband pleasantries later, Chidinma<br />

had introduced her company’s Guaranteed Lifetime<br />

Retirement Income plan to him. It was exactly what the<br />

venerable doctor needed: salary for life.<br />

Retiring soon or know someone who is? Be like Dr.<br />

Ikechukwu, choose FBNInsurance Guaranteed Lifetime<br />

Retirement Income plan.<br />

Call 01-9054810<br />

16 • FBNI&YOU • www.fbninsurance.com


Fire Insurance<br />

...continued from page 15<br />

7. Credit and Debt<br />

During a recession, families must still pay the household<br />

bills, and try to get out of debt. Bankruptcy, judgments,<br />

and late payments can all hurt your credit score.<br />

Your credit history impacts credit card and loan interest<br />

rates, insurance rates, and even job opportunities, as<br />

some companies review applicants’ credit histories.<br />

Tips and Strategies:<br />

Families should prioritize expenses and pay bills in order<br />

of importance. Some bills can be paid late, but other<br />

bills must be paid on time in order to avoid foreclosure,<br />

eviction, or property repossession.<br />

Recessions can lead to a reduction in borrowing,<br />

and families may become more fiscally responsible<br />

following an economic downturn. Less debt and more<br />

responsibility can lead to smarter money management,<br />

and a stress-free financial life.<br />

8. Determine Necessities<br />

Families must understand the difference between needs<br />

and wants during a recession. Families need a safe place<br />

to live, clothing, food, and access to affordable health<br />

care. As priorities shift for many families during an<br />

economic downturn, they can focus on the necessities,<br />

and learn more about their innate survival skills.<br />

Tips and Strategies:<br />

Learning how to prioritize expenses, adapting to a<br />

loss of critical income, and making lifestyle changes<br />

will be hard. Families can cope during this period of<br />

adjustment by relying on each other, becoming a true<br />

support network. Celebrate successes as a family, and<br />

acknowledge each other’s efforts to become solvent.<br />

Take control of the situation to reduce the negative<br />

impacts of the recession, and to set a good example for<br />

the rest of the family.<br />

In conclusion, the effects of a recession on families last<br />

a lot longer than the duration of a recession. Ultimately,<br />

almost everyone suffers during an economic downturn.<br />

Families can survive by adapting to a new lifestyle,<br />

working together, and making changes to improve their<br />

future.<br />

HERE’S A PIECE OF<br />

ADVICE FOR THIS SEASON<br />

No one knew how the fire started.<br />

But everyone saw it consume the neighbourhood in a<br />

conflagration that screamed devastation. By the time<br />

the fire was put out by a combined effort of halfempty<br />

fire extinguishers and the Fire Services, three<br />

houses and seven cars had been completely razed.<br />

The Johnsons were the worst hit. New in the<br />

neighbourhood, their home and two cars were burnt<br />

to ashes. For the family of five, it was a sordid<br />

reminder of the uncertainty of life as we know it.<br />

The Fire Fighters blamed the harmattan for the rapid<br />

spread of the fire.<br />

But Mr Akinniyi Johnson had no one else to blame<br />

but himself. He knew he should have had his property<br />

insured against Fire and Special Perils. He could<br />

still remember the exact words of the FBN General<br />

Insurance Financial Advisor who had tried to talk him<br />

into buying the policy: “You’ve got a very beautiful<br />

house Sir, let me put together a convenient policy<br />

for you to protect it against all eventualities. Life<br />

happens, you don’t want to be caught napping.”<br />

He wished he had heeded the advice…<br />

The Harmattan is almost here. Protect your properties<br />

from life’s uncertainties, take out an FBN General Fire<br />

and Special Perils policy today. Call 01-9054810<br />

FBNI&YOU • www.fbninsurance.com • 17


18 • FBNI&YOU • www.fbninsurance.com

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