I_HeERO Newsletter December 2016

I_HeERO Project: 

Update on progress, 

achievements and next steps 

I_HeERO Newsletter – December 2016 

Harmonised Pan-European 

eCall Deployment 

eCall saves lives! 

More information: 

www.iheero.eu 

Twitter #I_HeERO 

#eCall 

I_HeERO is funded under the Connected Europe 

Fund Annual Programme – Grant Agreement no. 

I_HeERO Newsletter - December 2016 INEA/CEF/TRANS/A2014/1031743. 1

Table of Contents 

About eCall......................................................................................................................................................................................3 

What is eCall....................................................................................................................................................................................3 

How eCall works............................................................................................................................................................................3 

Way forward from Coordinator by Michael Schaefer, Niedersächsisches Ministerium 

für Wirtschaft, Arbeit und Verkehr.......................................................................................................................................4 

Project update by Andy Rooke, ERTICO – ITS Europe ..........................................................................................................5 

15th European eCall Implementation Platform meeting by Maria De Rycke, ERTICO – ITS Europe.................6 

112 eCall prepares to go Live - Technical standards for eCall by Bob Williams, Convenor 

CEN TC278 WG15 eSafety................................................................................................................................................................7 

UPDATE ON I_HeERO ACTIVITIES......................................................................................................................................................9 

PSAP Conformity Assessment by Martin Grzebellus, NavCert ................................................................................................9 

eCall for Heavy Goods Vehicles (HVG) (including Dangerous Goods) and Long Distance Buses and 

Coaches by Renata Kadric, IRU Projects................................................................................................................................... 11 

eCall for Powered Two Wheeled vehicles by Christian Cosyns, Robert Bosch Car Multimedia .................................... 12 

PSAP Data Integration by Luca Bergonzi, BETA 80 GROUP ....................................................................................................... 14 

Status Next Generation 112 (NG112) eCall Activity by Harold Linke, Ministère de l’Intérieur, 

Administration des Services de Secours.................................................................................................................................. 16 

MEMBER STATES UPDATE................................................................................................................................................................ 18 

eCall Implementation in Cyprus by Michalis Michael, Ministry of Transports, Communications and Works ............ 18 

eCall Implementation in Czech Republic by Martin Pichl, Zoltan Horvath, Czech Republic Ministry 

of Transport ................................................................................................................................................................................ 20 

eCall Implementation in Finland by Seija Miettinen, Ministry of Transport and Communications ............................. 21 

eCall Implementation in Germany by Michael Schaefer, Niedersächsisches Ministerium for 

Wirtschaft, Arbeit and Verkehr................................................................................................................................................. 23 

eCall Implementation in Greece by Villy Portouli, Institute of Communication and Computer Sciences .................. 24 

eCall Implementation in Italy by Selini Hadjidimitriou, University of Modena and Reggio Emilia ............................... 26 

eCall Implementation in Ireland by Tracy Hall, Department of Communication Energy and 

Natural Resources ...................................................................................................................................................................... 27 

eCall Implementation in LuxembourG by Harold Linke, Ministère de l’Intérieur, Administration 

des Services de Secours.............................................................................................................................................................. 28 

eCall Implementation in Portugal by Vitor Judicibus, Ministry of Internal Administration ....................................... 29 

eCall Implementation in Slovenia by Katja Banovec Juros, Administration of the Republic of Slovenia 

for Civil Protection and Disaster Relief................................................................................................................................. 31 

Associated Partners .................................................................................................................................................................. 33 

Glossary......................................................................................................................................................................................... 34 

I_HeERO Newsletter - December 2016 

2

About eCall 

What is eCall 

eCall is a 112 emergency call triggered either manually by vehicle occupants or automatically as soon as in-vehicle 

sensors detect the impact of a serious accident. When activated, eCall establishes a voice connection with the relevant 

Public Safety Answering Point (PSAP), a public or private emergency call centre operating under public delegation. 

Using the voice line, a Minimum Set of Data (MSD) is sent to the PSAP operator. The most important data is the accurate 

geo-location of the accident scene. Knowing the coordinates of the crash site enables the rescue services to 

arrive much faster at the accident scene and to treat the victims much quicker. Time saved translates into lives saved 

and less severe injuries. 

The Next Generation 112 eCall activity analyses how new technologies can help to improve the eCall experience for 

the users e.g. with faster data transfer and without voice channel interruption during the transfer. 

How eCall works 

Figure 1: How eCall works 


3

Way forward from Coordinator 

by Michael Schaefer 

Niedersächsisches Ministerium für Wirtschaft, Arbeit und Verkehr 

Ladies and Gentlemen, 

This EU funded project creates the basis for the implementation of eCall in many European countries. The 

direct involvement of our Ministry shows our strong commitment to this technology. For us it is so important 

because there is an obvious need for eCall to be implemented rapidly throughout Europe: It 

saves lives! 

The data received through the eCall system will allow emergency services to provide assistance to vehicle 

drivers and passengers more quickly, thus helping to save lives and to treat injuries rapidly. Estimates suggest 

that eCall could speed up emergency response times by 40% in urban areas and 50% in the countryside, 

and save up to 2500 lives a year. 

In addition to road safety benefits, eCall will also have a significant impact on reducing secondary 

accidents caused by unsecured accident sites. Industry also benefits via the many companies that 

are involved in the delivery of technologies, components and services used in different aspects of 

eCall in-vehicle systems and wireless data delivery. Moreover, it is expected that the in-vehicle equipment 

introduced by eCall could be used for additional added value services based on the installed satellite 

navigation abilities. 

In this context, the technical specifications and their realisation must take into account the different situations 

and organisational conditions present in each European country. The I_HeERO consortium is working 

on finding a Europe-wide solution which can work for everybody across Europe. 

The eCall implementation process was started by a detailed state of the art analysis of the existing Public Safety 

Answering Point (PSAP) in each pilot site. Depending on the PSAP structure and the used technology within 

the participating Member State, the process of the blueprint preparation is already completed or will soon be 

finished, as we plan to finish all necessary blueprints within the next two months. Depending on how this pans 

out, further steps of the eCall implementation procurement, installation, and conformity assessment will start. 

For the time being, the focus is still on the upgrade of the participating Member States until the beginning 

of 2017 and to complete the last step of the conformity assessment for all Member States before the end 

of September 2017. This is a big challenge but the I_HeERO consortium is optimistic that we can fulfill the 

defined milestones. 

Kind regards and I wish you continued successful cooperation! 


4

Project update 

by Andy Rooke 

ERTICO – ITS Europe 

Technical Implementing Officer I_HeERO 

The I_HeERO project has now been active for nearly two years, and now is an exciting time to review how far the project 

has travelled, in fulfilling the contractual obligations over a range of topics which all relate to the delivery of eCall 

based on 112. 

The newsletter will cover the progress of the Member States as they prepare for 1 October 2017, when the PSAP in 

each Member State has to be technically ready to receive eCall. This will also include a conformity assessment. 

In formulating the I_HeERO proposal, the consortium sought to advance the technical capabilities of eCall through a 

number of well-defined initiatives that reflect the comments made by members of the European Parliament about 

eCall. Namely the advancement of eCall towards different vehicle types, including Heavy Goods Vehicles, Long Distance 

Coaches and Powered Two Wheeled Vehicles. The progress of each will be described by the activity leaders. 

Technically, a great deal of work remains concerning the ability for the emergency services and the PSAP to be able to 

move data between agencies successfully. As the eCall technology matures, there is a greater understanding of what 

eCall will mean to the emergency services, what it offers and what technical requirements are required to ensure that 

eCall data can be used. 

The communications industry is by nature a fast evolving scene, with 4G now being placed in vehicles, and the steady 

migration to 4G by mobile networks. In response to this I_HeERO is working with the standards agencies to define the 

next generation of eCall, and its capabilities. 

In bringing together the partners for the I_HeERO project, lessons learned from both the HeERO and HeERO2 project 

were included; one of the key areas and a requirement from the European Commission was to make the products 

from the projects available to as many entities as possible. In response to this, HeERO2 formed an associate partnership 

scheme. This has been continued in I_HeERO, the number of partners, both Member State and commercial, continues 

to increase (Now close to 100). The partnership, which is free of charge to all, allows access to I_HeERO activity 

groups and I_HeERO milestones and upgrade techniques. For more information please see the I_HeERO website 

which can be found here. 

I hope that you find this newsletter interesting and informative, if you require more information please contact the 

I_HeERO team through the I_HeERO website. 

Source: I_HeERO Workshop “Making eCall Happen”, Brussels, 6 September 2016 


5

15th European eCall Implementation Platform meeting 

by Maria De Rycke 

ERTICO – ITS Europe 

Claire Depré (EC DG MOVE) and Ana Isabel Blanco Bergareche (DGT Spain) chaired the 15th European 

eCall Implementation Platform (eEIP) meeting which took place in Brussels on 17 June 2016. The meeting 

was mainly dedicated to presenting and discussing the progress of the different activities covered in the 

I_HeERO project. On the agenda were the activities of the EC and UNECE with respect to eCall, and eCall.at 

project and status updates from Spain. I_HeERO Technical Implementation Officer Andy Rooke, together 

with partners from the I_HeERO project, provided a status update on the I_HeERO project, a conformity 

assessment, eCall for P2Ws, and eCall standards. The IVS compliance assessment was discussed and an update 

of the activities of the EeIP Task force were presented, more specifically the activities of Task Force Periodic 

Test Inspection and of Task Force Lifecycle Management. The discussion on the TPS template agreement 

concluded the meeting. 


6

112 eCall prepares to go Live - Technical standards for 

eCall 

by Bob Williams 

Convenor CEN TC278 WG15 eSafety 

After many years of preparation and negotiation, eCall – the safety system that, in the event of a crash or 

manually triggered emergency alert, puts the occupants of a vehicle automatically and directly in touch 

with the emergency services and provides the vehicle coordinates and other relevant information to the 

emergency responders (and cannot be used to track vehicles) –, is about to go live. The GSM/UMTS mobile 

phone standards deliverables were updated in their ‘Release 8’ and the CEN application level standards 

that define the operating requirements (EN 16072), the HighLevel Application Protocols (EN 16062), the 

Minimum Set of Data (EN 15722), and the related Conformance Tests (EN 16454) are all in place and updated 

to ensure they are in line with the Regulatory Framework put in place by the Council and the European 

Parliament. From 31 March 2018, all new-model cars and light vans will be required to be equipped with 

112-eCall, and we can look forward to eCall playing an important role in reducing road deaths and reducing 

severity of injuries. 

But the eCall story does not end here – it is just beginning! Already, ETSI STF’s have recommended how to 

migrate eCall to the new packet – switched (4G) networks using IMS – and three CEN Project Teams have 

already begun working on this. Building on the recent ETSI work, CEN TC278 PT1506 is developing the 

“High Level Application Protocols” for eCall using IMS and the associated conformance tests. 

Figure 2: eCall using IMS compared to eCall using GSM/UMTS 


to be continued... 

7

112 eCall prepares to go Live - Technical standards for 

eCall 

...continued 

by Bob Williams 

Convenor CEN TC278 WG15 eSafety 

CEN TC278 PT1508 is looking further forward to enable eCall to operate over the ITS-stations that will be 

used for Cooperative-ITS, and CEN TC278 PT 1507, working with the ERTICO administered and EU co-funded 

Project I_HeERO. This project is developing standards deliverables to expand the coverage of eCall to 

other classes of vehicle such as powered two-wheeled vehicles, HGV’s, long distance coaches and tractors. 

Attention is also being turned to the aftermarket. Many vehicle manufacturers already offer their own support 

bundles to their own vehicles, which offer a range of service benefits including a “Third party service 

provider” version of eCall, (which is allowed by the regulations so long as the system is compliant to EN 

16102 and the driver can elect to switch to 112-eCall at any time). Such systems will no doubt be offered 

to purchasers of new vehicles that are not new models so are not required by regulation to have 112-eCall. 

But this still leaves the majority of vehicles unprotected for many years, so we may expect an aftermarket 

to develop which will provide eCall protection for a cost expected to be in the range of €40 - €80. Several 

countries that have slow vehicle park replenishment from new model vehicles, and poor accident statistics, 

also see the aftermarket as a way to bring forward the benefits to be obtained by eCall. The European 

Commission’s Rolling Plan for ICT standardisation already identified retrofitting of eCall as an important 

topic to be addressed. 

So the eCall environment, far from slowing down, is accelerating the pace of its work and we can look forward 

to eCall for most classes of vehicle, new or old, in the coming years, and we can look forward to eCall 

making even greater contribution to the reduction of road deaths and long term injuries throughout the 

European Union. 


8

UPDATE ON I_HeERO ACTIVITIES 

PSAP Conformity Assessment 

by Martin Grzebellus 

NavCert 

In the Delegated Regulation No. 305/2013 (article 4) a conformity assessment for PSAPs with a resulting 

formal notification to the Commission is required. 

The requirements for the IVS (in-vehicle system) are defined in the Regulation 2015/758 for type approval 

of eCall. This regulation has been complemented by the COMMISSION DELEGATED REGULATION (EU) 

2017/79 of 12 September 2016, specifying which types of tests have to be done in which way to validate 

the type approval regulation. 

Within I_HeERO, a working group with representatives from participating Member States has been established 

providing guidance on the implementation of the required conformity assessment similar to the 

implementing regulation for type approval. There are processes in place to qualify an entity as a technical 

service authorised to execute the type approval. On the PSAP side however, such a process does not exist. 

Therefore, in addition to the development of the specification, it was necessary to specify procedures 

for the qualification of interested entities to become qualified for the assessment. As such two tasks were 

identified for the expert group in line with the I_HeERO work packages: 

• Development of a specification for conformity assessment 

• Development of a procedure to qualify an interested entity 

The first task was the identification of the technical requirements according to the relevant eCall standards 

specified in the Delegated Regulation. The proposed guidance for the Conformity Assessment consists of 

three parts: 

• Conformity according to CEN 16454 standard 

• Conformity to ETSI standard on performance requirements 

• Suitability for use 

This specification has already been further improved including requirements for future packet mode (IMS) 

and submitted as a draft standard to CEN TC 278 WG 15. 

The other task was the definition of a scheme for the qualification of the entities assessing the PSAPs later 

on. After analysis of the various options, it was decided to apply the European accreditation program. This 

program enables any interested party to apply to a national accreditation body to become accredited 

according to a scheme. This accreditation is recognised in all Member States, so the entity may offer its 

services throughout Europe. Figure 1 depicts the process of how the Conformity Assessment Program 

becomes an EA accepted scheme applicable for all national accreditation bodies. 



9


PSAP Conformity Assessment 

...continued 

by Martin Grzebellus 

NavCert 

Figure 3: Accreditation process 

It requires a technical specification to be submitted to one of the national accreditation bodies by the applicant 

(scheme owner). NavCert has submitted the request to establish a new scheme on European level. 

It’s in the final step of acceptance by the German national accreditation body, the DAkkS, and submitted 

then to EA to become available to all interested parties thereafter. Then, other organisations on national 

level may be accredited to perform the conformity assessment according to the standardised scheme. 

As such a process may be used in parallel to type approval, 

where the competent authority may use the 

service of an accredited assessment entity (technical 

service) for the conformity assessment of a PSAP. The 

process is depicted in the figure on the right. 

The method of assessing and designating an authority 

that assesses the conformity is at the discretion of the 

Member State. 

Figure 4: New accreditation process at European level 


10


eCall for Heavy Goods Vehicles (HVG) (including Dangerous Goods) 

and Long Distance Buses and Coaches 

by Renata Kadric 

IRU Projects 

The work of this Activity of I_HeERO project is dedicated to the research on the extension of eCall to other types 

of vehicles, in this case HGV (including vehicles transporting dangerous goods) and Long Distance Buses and 

Coaches. The work of this Activity is planned to be performed according to the following steps: 

1. Analysis of stakeholder needs and specification of interfaces 

2. Prototype development and interfacing to existing information sources 

3. Development of cost-benefit analysis for each of the specific vehicle groups 

4. Recommendations on type approval legislation and next steps towards eCall implementation 

Work on this Activity started in December 2015 with the Kick-off meeting in Brussels with the presence of most 

of Member States involved in the project. At that meeting, Member States (Czech Republic, Finland, Greece, Italy, 

Luxembourg, Portugal and Slovenia) presented their individual plans regarding the activity on eCall for HGV. 

The first steps of the work included the collection of information on HGV research in the previous eCall projects, 

mainly HeERO2. The important issue was also to collect all the current standards that need to be taken into consideration 

for any future recommendations on HGV eCall. Cooperation was also established with the CEN (European 

Committee for Standardisation) Working Group 15 for eSafety in order to get their feedback on all the 

documents produced and possibly recommendations on how to set the basis for future HGV eCall standards. 

The work of Activity 2 was organised in such a way that all the project partners work together on the deliverables 

set out in the Grant Agreement and the Work Plan, but each Member State participating in this activity is 

also doing its own research and studies on the development of HGV eCall in their respective countries. 

The joint work included the setting up of the Technical Expert 

Group to work on the specification of eCall for HGV and prototype 

development. The main focus of this group through 2016 

was the work on Deliverable 2.1 Draft specification of eCall for 

HGV (including Dangerous Goods) and related use cases which 

will help to define user needs. The next step is work on requirements 

and reference architecture. 

This Activity had two meetings with project partners this year. 

The first one was held on 10 and 11 May 2016 in Prague and 

the second one on 26 October 2016 in Brussels. Most of the 

activity partners also participated in eCall days from 21 to 23 of 

September 2016 in Hamburg. 

All of these activity deliverables are due well into 2017, with the 

first ones coming up at the end of March 2017. This means that 

the most intensive work for this activity is taking place during 

the winter of 2016/2017. For 2017, this activity also plans significant 

dissemination activities, especially the demonstration road show with the truck travelling through the 

project Member States and demonstrating the HGV eCall. 

11


eCall for Powered Two Wheeled vehicles 

by Christian Cosyns 

Robert Bosch Car Multimedia 

In the I_HeERO Powered Two Wheeler cluster (P2W) the main focus was to investigate the key differences 

between the existing standards for passenger cars and light commercial vehicles. A group of experts took 

up the task to find answers to the main characteristics of P2W, such as the probable separation of rider and 

motorcycle, the identification of a fall, the challenges with regards to voice connection to PSAP and, of 

course, the fundamental differences of crash dynamics including injury patterns and severity. 

At first, the activity structured the tasks into 

six sub-activities focusing on project administration 

topics (3.0), meta-analysis (3.1), verification 

requirements (3.2), data transmission 

(3.3), architecture & validation (3.4), classification 

of severity (3.5) and retrofit (3.6). 

Afterwards each of the sub-activities derived a 

Figure 5: eCall for PTW - Six sub-activities 

work breakdown structure with timelines, defined 

and agreed their dependencies to other work packages. Now, after two thirds of the project lifecycle, 

all of these sub-activities are running in parallel as planned. 

Sub-activity 3.1, dealing with the meta analysis, concluded 

its defined work packages at the end of 2016 and is about 

to submit its final reports. Based on accident analysis, regulations 

and user needs the use cases for P2W eCall were 

derived, which are the basis for the definition of functional, 

non-functional and context requirements. 

Figure 6: eCall for PTW - Sub-activity 3.1 Meta 

analysis 

The accident database was valuable for the use case definition. 

It contains some information for trigger criteria 

development like differential speed and collision speed. 

However, figures for false-positive and false-negative triggering 

of automated eCall remains a central question to 

be answered. 

Honda, as a partner of the activity, conducted a customer survey to retrieve more insight into the user 

experience and acceptance of P2W eCall. As a result, three main benefits from end-user perspective had 

been identified. 76% of the surveyed motorcycle riders rated eCall important for situations, where the 



12


eCall for Powered Two Wheeled vehicles 

...continued 

by Christian Cosyns 

Robert Bosch Car Multimedia 

Figure 7: eCall for PTW - Customer Survey 

casualty is unable to call for help, 56% for accidents in 

isolated locations and 55% to get help more quickly. 

Another focus was placed on the accident reporting. 

Only one third of the accidents are reported and 22% 

were attended by medical help. 

In the remaining time of the project, the activity will 

look into the topic of voice connection. Starting from 

the current implementation for passenger cars, the 

experts within sub-activity 3.4 will formulate a recommendation 

of a basic system architecture for P2W. Furthermore, 

the sub-activity 3.2 will answer the question 

“how the system needs to be tested?” and derive suitable 

test cases. 

Figure 8: eCall for PTW - Accidents reporting 

For any P2W specific recommendation the corresponding data exchange format will be addressed. The 

sub-activity 3.3 will ensure that the data exchange protocol will cater for the P2W specifics. Based on the 

developed models, sub-activity 3.5 will further investigate the possibility of predicting an accident’s severity. 

Sub-activity 3.6 will formulate requirements to handle retrofitted systems. 


13


PSAP Data Integration 

by Luca Bergonzi 

BETA 80 GROUP 

Introduction 

The scope of Activity ‘PSAP Data Integration’ in the I_HeERO project is to look at what happens with eCalls 

after the initial process. As we all know, eCalls are pretty much managed and defined on the transmission 

and reception phases, thanks to CEN and other standardisation bodies. But what happens to the data after 

the eCall has been received is another matter entirely. 

PSAP models 

In Europe, several different models of PSAP exist. EENA, the European Emergency Number Association 

enlists five different models 1 which can be all considered appropriate as they depend very much on the 

National or Regional processes that need to be implemented. 

In many cases, PSAPs have a hard time sharing information, and that includes MSD data. If the eCall is well 

received by a PSAP but then all the crucial information is not appropriately transmitted to other PSAPs, 

what’s the use of the MSD itself as an enrichment of the emergency information? 

Exchange methods 

Activity ‘PSAP Data Integration’, as mentioned earlier, looked at an existing data exchange protocol, CAP – 

Common Alerting Protocol, to formalise a mapping of data between the MSD, or better, between a typical 

PSAP incident record (which includes an MSD) and the CAP messages. CAP is open source, is clearly readable 

and many CAP readers are already available, minimising the upgrade costs for a PSAP that would like 

to make use of it. We have successfully mapped the two formats, incident form and CAP, and Activity ‘PSAP 

Data Integration’ also included a proposed implementation method, available for all PSAPs to follow. 

Figure 9: Incident form with MSD transmission through CAP protocol 

TPS eCall and CAP 

With the spread of eCall services in Europe, the relationship between TPSP and PSAPs will grow and will 

require regulamentation in order to avoid negative impacts on PSAP activities. 

1 EENA’s “Public Safety Answering Points – 2016 edition” document 



14



...continued 

by Luca Bergonzi 

BETA 80 GROUP 

In a scenario where TPSP-to-PSAP communications are generically ruled by the EN16102 protocol, but not 

applied in practice, Activity ‘PSAP Data Integration’ successfully proposed an implementation of EN16102, 

in accordance to a “transitional arrangement” of the standard, where the CAP-compliant PSAPs will be able 

to fetch the data directly on CAP queues that TPSP will dedicate to their eCall services. 

Referring to the picture below from EN16102, the suggested web browsing and internet page interfaces 

will be replaced with a more elegant method to generate and fetch CAP messages containing TSD (i.e. the 

TPSP version of MSD). 

Figure 10: EN16102 Proposed transitional arrangement, taken as a model in Activity 


Conclusions 

Activity ‘PSAP Data Integration’ successfully addressed data exchange topics, receiving deep interest from 

both PSAPs and TPSP that were looking for a solution for their data exchange problems. We look forward 

to creating real examples of the application of these methods in the Public Safety community, in the hope 

that the best practices achieved will then be followed as a model by all subjects who are trying to solve 

their data integration issues. 


15


Status Next Generation 112 (NG112) eCall Activity 

by Harold Linke 

Ministère de l’Intérieur, Administration des Services de Secours 

From a technical perspective, eCall is a legacy technology using in band-modem technology for data transmission 

and GSM and ISDN networks as communication channels. 

Figure 11: NG112 eCall Options 

Modern technologies such as LTE, 3G data transmission or VoIP based communication were never considered 

during the definition of ETSI and CEN eCall specifications. However, modern networks become more 

and more relevant. ISDN is not supported for new connections in many European countries anymore. The 

new data transmission methods also require changing specifications in many ways and on many levels of 

network communication. This affects signalling, voice and data transmission. 112 calls and eCalls are freeof-charge, 

and this must be reflected in all networks and by all partners involved. Next Generation 112 

(NG112) eCall communication is even more a challenge since eCall is a safety relevant system. This means 

that data transmission of eCalls and the setup of the voice channels must be prioritised. 

NG112-eCall moves from circuit switched to all-IP, and carries the vehicle data and other eCall- specific 

data as additional data associated with the call. NG112 eCall is expected to offer to carry more data (e.g. an 

enhanced MSD or an MSD plus additional sets of data), to handle video and text, and to provide the ability 

for the PSAP to access vehicle components (e.g. an on-board camera (such as rear facing or blind-spot 

cameras) for a visual assessment of the crash site situation) and to request the vehicle to take actions (e.g. 

sound the horn, disable the ignition, lock/unlock doors). 



16


Status Next Generation 112 (NG112) eCall Activity 

...continued 



Standard 112 eCall and NG 112 eCall will have to live in parallel for a long time. Therefore a migration 

strategy will be defined from today’s eCall to NG 122 eCall. As first prototypes are planned to be available 

during the course of the project, first tests with 112 eCall will be executed to verify that the standards and 

the migration strategy are realistic. 

The activity has defined use cases for NG112 eCall and is in the process of analysing existing standards 

from 3GPP, IETF, ETSI, CEN and EENA for relevance and gaps that may have to be closed. A first report on 

this analysis is planned to be available by the end of 2017. 

Luxembourg is leading this activity and drives the creation of requirements and specification for NG112 

eCall in close cooperation with the standardisation bodies e.g. ETSI, 3GPP and CEN TC 278 WG 15. 


17

MEMBER STATES UPDATE 

eCall Implementation in Cyprus 

by Michalis Michael 

Ministry of Transports, Communications and Works 

Cyprus’s participation in the I_HeERO project includes Activity 1 (PSAP reference upgrade), Activity 2 (eCall 

HGV and DGV), Activity 4 (Data Integration) and Activity 5 (PSAP Compatibility with NG112). Concerning 

Activity 1, Cyprus has concluded the study for the upgrade of two Police Stage 1 PSAPs in order to handle 

eCalls. The findings of the study were based on information provided by the Police and information obtained 

by on-site visits. As a direct result of the study, a set of technical specifications were drawn up for the 

upgrade of the PSAPs, which were included in the relevant tender documents. 


Figure 12: eCall Implementation in Cyprus 


18


eCall Implementation in Cyprus 

...continued 

by Michalis Michael 

Ministry of Transports, Communications and Works 

The tender documents were completed by the beginning of March 2017 and the tender was published on 

10 March, 2016. The final date for the submission of the tenders, through the Cyprus government online 

procurement system (www.eprocurement.gov.cy), was 20 May 2016. The evaluation of the tenders was 

completed by the beginning of September 2016, and immediately the results were notified to the tenderers. 

After the notification of results, two challenges were submitted to the Tender Review Authority, and, as 

a result, the contract award procedure was suspended until the challenges are examined. The Tender Review 

Authority is expected to finish the examination of the challenges by the beginning of February 2017. 

As a consequence, the contract for the PSAP upgrade is expected to take place by the end of March 2017. 

The upgrade is expected to finish by June 2017. Conformance and performance tests are expected to be 

carried out in July 2017. The tender for the conformance and performance testing is expected to be published 

in February 2017, while contract award is expected to be concluded by April 2017. 

In regards of Activity 2, access was granted to the PRODROMOS Project Database and currently a study is 

conducted on how to use the database in conjunction with eCall Dangerous Goods. The end the result of 

the study will be a blueprint for the implementation of eCall DGV in Cyprus. 

Concerning Activity 4, a series of site surveys were conducted at the Stage 1 (Police) and Stage 2 (Fire Service, 

Ambulance Service) PSAPs in order to determine the existing technological level of each PSAP. Given 

the fact that two of the three PSAPs have no IT infrastructure (Police and Fire Service), any implementation 

of the proposed data integration protocol between PSAPs is considered premature and only a reference 

design proposal shall be made. As part of the Police PSAP upgrade, a connection to the local EUCARIS 

database was investigated. The investigation has shown that a new web service needs to be set up on the 

EUCARIS side in order to facilitate the automated exchange of information with the eCall PASP. The requirements 

for the exchange of information between PSAP and EUCARIS are to be included in the upcoming 

EUCARIS upgrade. 

As part of the projects’ dissemination activities, a presentation regarding eCall and I_HeERO was made 

during the 4th Cyprus Sustainable Mobility and Intelligent Transport Conference. Furthermore an eCall 

and “112” workshop took place 27 October 2016, giving the opportunity to raise awareness about eCall 

and I_HeERO in Cyprus. 


19


eCall Implementation in Czech Republic 

by Martin Pichl, Zoltan Horvath 

Czech Republic Ministry of Transport 

The Czech Republic consortium is led by the Czech Republic Ministry of Transport (MoT CZ) in collaboration 

with the Ministry of Interior – General Directorate of Fire Brigade Service Czech Republic (Fire Brigade 

Service). Fire Brigade Service is responsible for implementation of eCall in the Czech Republic and provided 

technical details on PSAPs situated in Prague and Ostrava city for the eCall blueprint. Fire Brigade 

Service is now preparing public procurement in order to upgrade PSAP according to European standards, 

Czech and EU legislation so eCall can be implemented and operational before 1 November 2017 as Regulation 

(EU) 2015/758 requires. The procurement also addresses the need to undertake the conformity assessment 

procedure which is necessary in order to consider PSAP as eCall ready for regular, reliable and secure 

receiving and processing of eCalls. 

The Ministry of Transport Czech Republic is very active in the organisation of supporting activities for the 

Fire Brigade Service and Czech consortium within the I_HeERO project. MoT CZ is together with Fire Brigade 

Service discussing all requirements to be addressed by the public procurement for eCall implementation 

in the Czech Republic and also monitors the progress of other national legislative acts. Currently the 

Czech consortium is represented in CEN TC 278 WG 15 in order to have a possibility to support this working 

group and also to include important aspects in the studies issued by Czech partners. 

The Czech consortium is involved in activities focused on studies on eCall for HGV carrying dangerous 

goods and data integration to PSAPs. Partners are now in the process of conducting studies. The MoT CZ is 

elaborating a feasibility study on Galileo utilisation for HGV in the context of eCall. The observations from 

studies are to be considered in reports of Activity 2 and 4 milestones. 

Next steps to be considered by the Czech consortium are to ensure collaboration with Fire Brigade Service 

in preparation of the public procurement and mainly conformity assessment procedure, and to prepare 

dissemination action with the Road Safety Department of MoT CZ to ensure that the general public will 

understand how to use eCall. 


20


eCall Implementation in Finland 

by Seija Miettinen 

Ministry of Transport and Communications 

The Emergency Response Centre (ERC) Administration provides ERC services throughout Finland, excluding 

the Province of Åland. The task of the ERC Administration is to receive emergency calls from all over 

the country that fall within the scope of the rescue, police, social and health services, as well as other information 

relating to the safety of people, property, and the environment. No other country has a system 

like the Finnish model, where one organisation (the ERC Administration) receives emergency calls from all 

sectors through a single emergency number, processes the data and alerts all units by means of the same 

information system. 

The ERC Administration has been reforming ERC operation in Finland for several years. During 2010–2015 

the completion of an extensive structural and operational harmonisation reform was highlighted. The current 

strategy period (2016–2020) is focused on the complete networking of ERC operations in Finland with 

respect to both operational and administrative duties. 

A central objective and functional direction today involves the reform of the ERC operations and information 

systems so that the ERC Administration functions within a networked operating model. The objective 

is to create a networked system, in which the emergency response centres can operate as a single entity. 

The new national ERC information system will be introduced in 2016 - 2017. The ultimate goal of the information 

system reform is to create a national information system shared by all parties involved in ERC 

operations (police, rescue services, social services, health care services and the Border Guard). The new ERC 

information system has been dubbed ERICA (an acronym of: E = Emergency, R = Response, I = Integrated, C 

= Common, A = Authorities). The new ERC information system is being supplied by Insta DefSec Oy. http:// 

www.112.fi/en/the_erc_reform/new_information_system 

The implementation of the networked operating model requires the harmonisation of functions by authorities 

throughout the chain of assistance, and the adoption of a new ERC information system. The specifications 

for the new information system architecture were determined jointly by the authorities using the 

system. 

The ERICA information system will enable ERCs to collaborate in cases of overload with no extra arrangements. 

New features and improved usability will boost real-time information transfer between systems, 

the updating of the shared situational awareness of the authorities, the shared use of databases and other 

cooperation, and the joint use of resources. 

The Reference upgrade of the Finnish ERC for eCall based on 112 will be implemented to the new ERICA 

system as a part of the I_HeERO project. Currently, eCall functionality of ERICA implementation is ongoing 

and the first version is being tested in the test environment of Insta DecSec. The reference eCall upgrade 

will be ready during the spring of 2017 in ERICA version 1.2 and will be deployed in all six ERCs in Finland 

during 2017. All ERCs in Finland will be able to receive and handle eCalls with ERICA. 



21


eCall Implementation in Finland 

...continued 

by Seija Miettinen 

Ministry of Transport and Communications 

Figure 13: PSAP Architecture in Finland 


22


eCall Implementation in Germany 

by Michael Schaefer 

Niedersächsisches Ministerium for Wirtschaft, Arbeit and Verkehr 

The eCall implementation process in Germany started with several discussions within special national expert 

groups. It was necessary to decide how Germany will implement the EU regulation. The main decision at the 

end of the discussions was to keep the established 112 mapping in Germany. This means that all German 112 

PSAPs (more than 250) needs to be eCall ready in October 2017. The main issue is that there is a big variety of 

technical infrastructure from “outdated” to “brand new”. This is due to the different regional responsibilities and 

regulations within the 16 Federal States in Germany. Just three Federal States have a centrally organised and 

harmonised infrastructure. 

To handle this huge number of different contact points it was necessary to do a national eCall roadshow in 

parallel to the required state of the art analysis based on a questionnaire. The eCall roadshow took place in most 

Federal States in 2016 and aimed to support the local PSAPs regarding the eCall implementation. This includes 

technical information and recommendations, the presentation of possible conformity assessments approaches, 

the organisation of funding processes as well 

as answering open questions. This increased 

the feedback of the single PSAPs and enabled 

a better communication for the ongoing eCall 

implementation activities. Furthermore, it leads 

to a better understanding of the individual 

challenges of German PSAPs. For example, the call 

back of foreign telephone numbers is currently 

restricted in most PSAPs. But there are more 

critical challenges like real investments being 

higher than estimated or technical upgrades 

which replace the current infrastructure that were 

planned for 2018 and later. All of these challenges 

Figure 14: Typical German PSAP Installation with eCall Decoder 

need to be solved within the support of the German 

PSAPs. 

Currently more than 75 % of the German PSAPs provided their feedback to the questionnaired. The analysis of 

this feedback showed that more than 50 different PBX’s with several releases and more than 20 different PSAP 

software solutions are in operation. This information was the basis for preparing individual blueprints. In detail, 

the blueprint focuses on the relevant components including PBX, eCall-Modem and PSAP software and contains 

a lot of general information about eCall implementation. The PBX is already installed and internally configured 

for ISDN or VoIP. For the eCall recognition and forwarding to the eCall modem, it is necessary to reconfigure or 

update the dial plan of the PBX. The eCall modem itself is a new component and currently available either as an 

integrated part of the PBX or as an add-on from third-party suppliers. At least, the installed PSAP software must 

be updated to display and manage eCall data. Currently more than 50% of the German PSAPs received their 

blueprint with individual technical recommendations for the eCall implementation. 

To summarise, the eCall implementation in Germany is complex compared to other Member States because of 

the huge number of heterogeneous PSAPs. But Germany should be able to finish this process in 2017 thanks to 

the assistance they received from the I_HeERO project. The next important steps are to finish the state of the art 

analysis and blueprint preparation for each PSAP and to define the process of conformity assessment. 


23


eCall Implementation in Greece 

by Villy Portouli 

Institute of Communication and Computer Sciences 

Greece already has an eCall PSAP. The Centre is physically located in Athens and it will serve the whole 

country. The envisaged architecture for the complete eCall service chain is shown below. 

Figure 15: Envisaged eCall PSAP architecture in Greece 

Currently, the PSAP software is being updated according to the latest editions of the standards, while the 

PSAP software is being connected to EUCARIS. An indicative screenshot of the PSAP operator’s software is 

given below. 

Figure 16: Indicative screenshot of the PSAP operator’s software 



24


eCall Implementation in Greece 

...continued 

by Villy Portouli 

Institute of Communication and Computer Sciences 

The Greek partners are now planning tests to be performed in spring 2017. The current plan is to conduct 

test eCalls in i) the Attika region, on the E94 Elefsina-Korinthos highway, the A6 Attiki Odos ring road, the 

83 national road Rafina Oropos and in the Athens city centre, ii) in the Thessalia region in central Greece, 

on E92 Kalampaka-Trikala-Larisa, 30 national road Arta-Trikala-Karditsa and in the Trikala city centre, and 

iii) in the Epirus region in western Greece, on E951 Ioannina – Amfilochia and in the Arta city centre. Additionally, 

tests with IVS sending adapted MSD for heavy vehicles will be conducted in the Epirus region, if 

such IVS are provided by Activity 2. Greece also plans to conduct interoperability tests with any interested 

IVS manufacturer. 


25


eCall Implementation in Italy 

by Selini Hadjidimitriou 

University of Modena and Reggio Emilia 

The recent achievements of the Italian I_HeERO Pilot Site include: 

• Preliminary alignment of the Italian test site to the available standards relating to eCall, for example EN 

15722:2015 (MSD V2); 

• the implementation and preliminary testing of the eCall flag in the Trentino area. The experiments and validation 

will enable the eCall management along a road stretch of the A22 Highway, selected as the reference 

I_HeERO test site; 

• technical and administrative advancements towards the secure connection between the two PSAPs of Varese 

and Trento. The direct connection will enable the proper sharing of eCall data between the 1st level (Varese) 

and the 2nd level (Trento) PSAPs; 

• the study and the preliminary implementation of eCall system extension to Heavy Good Vehicles (non dangerous 

goods), investigating how the extended the (non-standard) part of eCall to complement the standard 

Minimum Set of Data (MSD); 

• the identification of external data sources concerning the extension to Heavy Good Vehicles. As an example, 

MotorWay TCC will act as Fleet Manager and will provide information about materials (the identification of the 

interaction requirements between PSAP and motorway TCC is ongoing); 

• Preliminary definition of data set complementary to MSD considering HGV peculiarity and TPS eCall experience 

(activity ongoing); 

• Evaluation of a possible test scenario to enable PSAP to collect extended MSD from TPSP by means of a standardised 

model. 

Among the next steps: 

• evaluation of the eCall system to PTW to be performed ,investigating how the MSD for motorcycles is sent and 

managed by PSAP; 

• evaluation of the interaction of PSAP with all other actors involved for managing of MSD for PTW; 

• completion of analysis and implementation of the eCall system to HGV(non dangerous goods) including all 

the main actors and components (e.g., IVS, PSAPs, MotorWay TCC). 

Figure 17: Interaction scheme between 

PSAP and TSP. The scheme describes the 

complete integration of the emergency 

system in which all actors receive information 

within the same format. 


26


eCall Implementation in Ireland 

by Tracy Hall 

Department of Communication Energy and Natural Resources 

In Ireland we have one PSAP called the Emergency Call Answering Service (ECAS). It is responsible for answering 

all 112 and 999 calls and texts to the Emergency Services. The ECAS identifies the townland or county of the 

incident and the appropriate emergency Service (Garda, Fire, Ambulance or Coast Guard and Air Traffic Control 

in emergencies involving aircraft). The call or text is then transferred to the appropriate Emergency Service 

which then takes responsibility for the call and responds to the emergency. The ECAS operators continue to 

monitor the call until it has been accepted by the emergency service. 

Figure 18: How eCall will be handled in Ireland once triggered by the in-vehicle system 

The ECAS is currently operated under a concession agreement with BT Ireland, however as this contract is due 

to expire in July 2017 a new procurement process has commenced for a new operator. Under this new contract 

the operator will be required to ensure the ECAS is eCall compliant and has all the mandatory technical 

requirements for eCall to operate in accordance with EU legislation by October 2017. When an eCall is received 

by the ECAS the voice call and data call will be presented to the call operator together and will subsequently be 

forwarded along with the caller location information to the relevant Emergency Services. The technical specifications 

are being finalised at the moment, as part of the procurement process, and it is expected the Invitation 

to Participate in Dialogue (ITPD) documents will issue in November. 

It is expected that getting immediate information about a collision and pinpointing its exact location will cut 

emergency services’ response times by 50% in rural and 40% in urban areas. Thanks to this gain in time, eCall is 

expected to save several hundred lives in the European Union each year and to mitigate the severity of tens of 

thousands of injuries. In Ireland the introduction of eCall will be of most assistance in cases where single occupancy 

vehicles have an accident in rural locations and may not be reported due to the remoteness of the area. 

eCall will result in many lives being saved. 


27


eCall Implementation in Luxembourg 



Luxembourg has one single 112 centre (PSAP) that is responsible for all emergency calls in the country. The 

112 centre is located in the city of Luxembourg. The Luxembourg Administration des Services de Secours 

(ASS) is responsible for the operation of the 112 centre. 

After testing eCall with an eCall test server and an eCall test PSAP solution in the HeeRO2 project, Luxembourg 

is in the process of renewing the complete PSAP SW. This new PSAP SW will also implement the eCall 

functionality for the Luxembourg PSAP. The solution was purchased in September 2015 and updates of the 

PSAP SW started at the beginning of 2016. The complete eCall functionality is planned to be implemented 

and ready for testing at the beginning of 2017. 

Luxembourg supports the approach agreed in the I-HeERO activity “Conformity Assessment”, that proposed 

the introduction of a new European Conformity Assessment scheme through the German national 

accreditation body DAkkS and according to the procedures of the European Accreditation body (EA). Based 

on this plan, Conformity Assessment bodies can be accredited in any European country. Luxembourg will 

select one of the accredited Conformity Assessment bodies for eCall, to confirm that the Luxembourg 

eCall’s implementation conforms to the standards. 

Luxembourg also participates actively in the definition of the testing process and test cases for the evaluation. 

Testing of the final implementation of eCall in Luxembourg is planned for the beginning of 2017. All 

Mobile operators have confirmed the availability of the eCall flag in their networks. 

In addition to the implementation 

of the Europe wide standard eCall, 

Luxembourg participates in the CEN 

TC 278 WG 15 (Intelligent transport 

systems - eCall) standardisation 

group to standardise the exchange 

of data between neighbouring 

PSAPs in order to be able to handle 

cross-border eCalls, to standardise 

the data exchange with dangerous 

goods tracking databases, to reduce 

the risk of accidents with dangerous 

goods and to support the standardisation 

of the NG112 eCall. 

Figure 19: Luxembourg PSAP Architecture 


28


eCall Implementation in Portugal 

by Vitor Judicibus 

Ministry of Internal Administration 

Portugal is currently in the final stage of a complex project of implementation of a new PSAP technological 

solution in the two PSAPs in on the mainland. The new system includes all the necessary features to allow 

the effective management of eCall based on 112. 

By February 2017, Portugal will only have two PSAP (referred as North Operational Centre-CONor and 

South Operational Center- COSul) which will work in full redundancy with connections to police and rescue 

forces. 

In Portugal eCalls and 112 calls will be received 

by the same PSAP’s, although they may be picked 

up by specifc operators. 

On the PSAP side, during 2016, Portugal has already 

implemented in CONor all the equipment 

(server and modem), so CONor is already able to 

receive eCalls and to extract the minimum set of 

data (MSD). 

The integration of the MSD data in the PSAP operational 

software, to show the eCall data on the 

PSAP operator screens, will be finished and tested 

in early December this year. 

On the other hand, in COSul (based in Lisbon) we 

expect to finish the implementation of eCall by 

the end of January 2017. 

We participated in the 5th eCall TESTFEST that 

took place in the UK from 28 November to 2 December 

2016 and had the opportunity to test 

our CONor eCall implementation with different 

IVS brands. 

On the Mobile Network Operators side we are in 

Figure 20: Portuguese PSAP configuration 

a position to say that all three MNO’s (MEO, NOS 

and Vodafone) have already upgraded their networks and implemented the eCall discriminator (eCall flag). 

In the light of the above, all the MNO’s in Portugal are now perfectly able to identify eCalls and to route the 

voice and the MSD to the most appropriate Portuguese 112. 



29


eCall Implementation in Portugal 

...continued 

by Vitor Judicibus 

Ministry of Internal Administration 

Operational Center. This in accordance with the PSAP geographic distribution structure defined by the 

Portuguese Ministry of Internal Administration. 

Having in mind that the ultimate goal of our project is to prepare the necessary PSAP infrastructure and 

perform the PSAP conformity assessment, Portugal has already defined a strategy plan and started to put 

it into action during 2016. Within this field, the following actions have been undertaken: 

þþ 

Definition of the laboratory tests, which will be performed in two phases: 

• Phase 1: Focused on the setup and fine-tuning of the test tools in laboratory premises, and data 

collection in order to provide feedback to Phase 2 

• Phase 2: During this second period, the system will also be tested in laboratory premises, taking 

into account the possible modifications implemented after phase 1 

þþ 

þþ 

Definition of the KPIs - will serve to measure the quality of the eCall implementation, focused on the 

PSAP components, serving also as a baseline for the PSAP conformity tests 

Started the development of the testing tools that are designed to support also the Conformity Assessment 

Also in this context the Conformity Assessment, EN16454 will be followed and therefore the test setup will 

accommodate all requirements from this European standard. 


30


eCall Implementation in Slovenia 

by Katja Banovec Juros 

Administration of the Republic of Slovenia for Civil Protection and Disaster Relief 

The Slovenian core I_HeERO team is composed of Administration of the Republic of Slovenia for Civil Protection 

and Disaster Relief, Telekom Slovenije and Iskratel. Today, Slovenia is divided into 13 PSAP regions 

receiving 112 emergency calls. 

The first task of the team was to perform a state of the art analysis, where different options for eCall service 

deployment were evaluated. It was decided that all 13 112 PSAPs will be enabled to receive eCall calls form 

the regions they cover. The cost-optimised scenario with a centralised approach was chosen. The process 

of specifying and designing pilot system was followed by implementation of eCall features in the real 

network environment with one PSAP upgraded. After testing of the whole eCall value chain from a car to 

the PSAP was completed and validated successfully, all 13 PSAPs have been upgraded. Since 1 December 

2015, eCall service has been up and running and is supported by all Slovenian 112 PSAPs. Further activities 

will focus mainly on additional testing and advancements of eCall service. 

The core part of the solution is eCall Node, to which all eCall calls shall be routed by mobile network operators. 

The eCall Node decodes MSD and diverts voice calls along with MSD information to the most appropriate 

of 13 regional PSAPs. The most appropriate PSAP is determined by means of geo-coordinates from 

MSD or alternatively using the called party number predefined by mobile operator. The decoded MSD data 

are transferred to PSAPs over data links. PSAP’s 112 software has been upgraded for receiving MSD from 

eCall Node. 

Figure 21: eCall Implementation in Slovenia 



31


eCall Implementation in Slovenia 

...continued 

by Katja Banovec Juros 

Administration of the Republic of Slovenia for Civil Protection and Disaster Relief 

Following an increase in eCall traffic, the existing eCall Node will be extended with additional capacity, as 

well as another eCall Node which will be deployed for geographic redundancy. The solution is designed to 

be ready for provision of NG eCall when needed. 

The Slovenian team also participates in project’s activities 2, 4 and 5. Within activity 2, the use of eCall technology 

for trucks loaded with dangerous goods is studied. The main goal is to analyse and to propose the 

appropriate way for service deployment in Slovenia. Work in activity 4 is focused on data integration that 

will enable the transfer of received MSD from 112 PSAP to emergency centres of other EROs. Additionally, 

the database of 112 emergency centres will be studied and the structure modifications proposed that will 

provide the capability for future MSD extensions. Activity 5 will study the introduction of IP based NG eCall. 

Here, the Slovenian team will deal with the study of migration scenario from traditional circuit switched 

eCall in GSM networks to packet switched NG eCall in LTE networks and will provide proof of concept configuration 

to demonstrate feasibility. 


32

Associated Partners 

What are Associated Partners 

All EU Member States are obliged to upgrade their PSAP for eCall in order to comply with the EU legislation. 

All interested parties, Member States and commercial organisations, that are not partners of the I_HeERO 

project are “Associated Partner”. 

Associated Partners have access to a wide variety of “Reference implementations of eCall based on 112”. 

Member States will receive valuable information toward the PSAP upgrade and commercial organisations 

involved in eCall are allowed to test equipment or answer technical questions. 

I_HeERO Project materials are made available through a document web portal. 

How to become Associated Partner 

Interested parties are requested to send an email to the I_HeERO Technical Implementation Officer, Andy 

Rooke – ERTICO – ITS Europe: a.rooke@mail.ertico.com. Clearly explain your motivation and how you plan 

to contribute to the I_HeERO project. I_HeERO Consortium Partners must agree with your applications. 

The I_HeERO Steering Committee approves the applications. 

Associated Partners Webinars 

Associated Partners receive an invitation to the Associated Partners webinars organised by the I_HeERO 

project on a monthly basis. These webinars tackle various issues related to I_HeERO. Past webinars dealt 

with topics such as Architecture and costs for PSAP, and IVS and PSAP demonstration. 


33

Glossary 

• ERA-GLONASS: Russian automated emergency response system, similar to eCall 

• EUCARIS: EURopean CAR and driving licence Information System 

• GIS: Geographic Information System 

• HeERO: Harmonised eCall EurOpean pilot 

• HGV: Heavy Goods Vehicle 

• I_HeERO: Infrastructure – Harmonised Pan-European eCall Deployment 

• IVS: In-Vehicle System 

• KPI: Key Performance Indicator 

• MSD: Minimum Set of Data 

• NG112 eCall: Next Generation 112 eCall 

• PSAP: Public Safety Answering Point 

• PTW: Powered Two Wheeled 

• TIO: Technical Implementation Officer 

• TMC: Traffic Management Center 

• VIN: Vehicle Identification Number 


34

I_HeERO will 

• Prepare the necessary PSAP infrastructure to realise Pan-European eCall 

• Boost Member States investment in the PSAP infrastructure and interoperability of the service 

within the roadmap (by the end of 2017) 

• Prepare for deployment for eCall for HGV (including Dangerous Goods) and Long Distance Buses 

and Coaches 

• Prepare for deployment for eCall for PTW vehicles 

• Define and then perform PSAP Conformity Assessments, which is a legal obligation for all PSAP 

handling eCall based on 112 

• Look at advancements in the management of data and next generation 112 for eCall 

• Provide Associate Partnership for I_HeERO open to both Member States and Commercial Organisations 

who are involved in eCall deployment 

Participants 

Consortium 

Project leader: German State of Lower Saxony, under the authority of the German Ministry of Transport BMVI 

Technical Implementation in all aspects: ERTICO – ITS Europe 

The project operates in 11 EU Member States (Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Ireland, Italy, Luxembourg, 

Portugal and Slovenia), includes nearly 100 commercial partners and a number of Associated Partners. 

I_HeERO is funded under the Connected Europe Fund Annual Programme 

– Grant agreement no. INEA/CEF/TRANS/A2014/1031743. 

Duration 

1 January 2015 – 31 December 2017 

Funding 

Total cost: € 30.631.959 M 

EU Funding 

Total cost: € 15.315.979,5M 

#I_HeERO 

#eCall 

www.iheero.eu 


35

I_HeERO Newsletter December 2016

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