MR Microinsurance_2012_03_29.indd - International Labour ...

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xii Contents 10.3 Alternative distribution: Pep-Hollard, South Africa 227 10.4 Alternative distribution: CODENSA Mapfre, Colombia 228 10.5 The importance of claims: Alternative Insurance Company (AIC), Haiti 232 10.6 The role of market research in designing funeral-plus products 233 12.1 Livestock risk management strategy by BASIX, India 263 12.2 Improving the viability of livestock insurance at IFFCO-Tokio 267 12.3 Index-based livestock cover in Mongolia 269 12.4 Paying the premium after the term? 271 14.1 Content areas for Swedish Cooperative Centre and Microfinance Opportunities 289 15.1 Client value definition and value creation process 301 15.2 Preferences for higher co-payments (and lower premiums) at PWDS in India 311 15.3 CARD’s 1-3-5 claims settlement model 312 15.4 Process of improving client value at MicroEnsure 313 15.5 Process of improving client value at Uplift 315 15.6 Client value from informal risk-sharing mechanisms in Kenya 316 16.1 Bolivia’s BancoSol negotiates to deliver better benefits to women 341 16.2 Colombia’s La Equidad structures life insurance benefits to protect children 343 16.3 India’s SEWA Bank: A pioneer in gender-sensitive microinsurance 345 17.1 SegurCaixa’s repatriation and accidental death insurance 352 17.2 A review of Indonesia’s mandatory overseas workers insurance 356 17.3 The right way to market? Medical plans for the families of Guatemalan migrants in North America 357 17.4 Seguros Futuro: Recognizing the need for consumer education 358 17.5 Pioneer Life’s SparxX 359 17.6 Pioneer’s Savings and Wellness Clubs 360 18.1 Measurement of profitability 370 18.2 Regulatory implications for premiums 385 18.3 Creating a dedicated sales force 387 18.4 Re-pricing risk 389 18.5 Reinsuring weather risk 391 19.1 Increasing diversity of products by commercial insurers 401 19.2 Innovative distribution used by commercial insurers 402 19.3 Zurich’s global “emerging consumer” microinsurance practice 405 19.4 Mixed reactions from management 408 19.5 Creating space for errors and learning 410 19.6 Iterative learning process 411 19.7 Microinsurance in multinational insurance companies 413 19.8 Meeting the market where it is 416 19.9 Building a cascade of trust 417 19.10 Using technology 418 19.11 First-mover advantage 419 19.12 Hollard’s partnership philosophy 420 19.13 Image and reputation of partners 421 19.14 Importance of creating full buy-in at the partner level 422 19.15 Partnerships and products responding to partner needs 423 20.1 Rural and social sector obligations 429 20.2 Crop-stage weather tickets 438 20.3 Weather-index for non-agricultural groups 440 20.4 Modified National Agricultural Insurance Scheme (MNAIS) 442 20.5 Bringing in the absent TPA 445 20.6 RSBY: Delivering at scale 448 20.7 Opportunity in the crisis? 455 20.8 New distribution channels and technology 457 21.1 Consequences of gross pricing errors 465 21.2 Cultural barriers to WTP 469 21.3 Financial limitations and liquidity of low-income households 470 21.4 Processes influence expenses 477 21.5 Pricing: Organization A 480
Contents xiii 21.6 Pricing: Organization B 481 23.1 WFII policy position on microinsurance 509 23.2 Intermediaries as market makers: MicroEnsure in the Philippines 522 24.1 Microinsurance Network’s Technology Working Group 531 24.2 Premium payments through airtime deduction: The case of AKSItext 533 24.3 Role of technology in sales and premium collection: The case of Kilimo Salama 534 24.4 M-PESA mobile money product in Kenya 536 24.5 Evolution of software systems at the DHAN Foundation 539 24.6 Electronic data transmission standards: The case of the ACORD standards 541 24.7 Mi Life mobile insurance in Ghana 544 25.1 Taking active steps to develop a microinsurance market in India 552 25.2 Developing a national microinsurance strategy: The Brazilian experience 556 25.3 The evolving definition of microinsurance in Peru 559 25.4 Proposed framework for dedicated microinsurance companies in South Africa 561 25.5 Formalizing informal insurance in the Philippines 563 25.6 Creating a flexible regime for distribution: Technology and financial inclusion 566 25.7 The six TCF consumer outcomes 569 25.8 Microinsurance standards and products: Philippines 570 26.1 What can go wrong? Kenya consumer research findings 577 26.2 Social performance indicators especially relevant to consumer protection 582 26.3 South African rules on advice 589
Page 1: Protecting the poor A microinsuranc
Page 4 and 5: Publications of the International L
Page 6 and 7: vi Contents Part ii Health insuranc
Page 8 and 9: viii Contents 19 Teaching elephants
Page 10 and 11: x Contents 15.4 Products included i
Page 14 and 15: xiv Acknowledgements Th is publicat
Page 16 and 17: xvi Table of acronyms AABY Aam Admi
Page 18 and 19: xviii Table of acronyms FMD foot an
Page 20 and 21: xx Table of acronyms NCMSL National
Page 22 and 23: xxii Table of acronyms UMSGF Union
Page 24 and 25: 2 Introduction Benefits for the wor
Page 26 and 27: 4 Introduction in many emerging and
Page 29 and 30: I Emerging issues 7
Page 31 and 32: Current trends in microinsurance Wh
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Th e potential of microinsurance fo
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The potential of microinsurance for
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56 Emerging issues Th ese funds and
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58 Emerging issues year precipitati
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60 Emerging issues pre-emptively en
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62 Emerging issues 3.2 The current
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64 Emerging issues Hence, this chap
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66 Emerging issues Table 3.1 Impact
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68 Emerging issues Expenditure Indi
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70 Emerging issues Box 3.2 Impact o
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72 Emerging issues Box 3.3 Insuranc
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74 Emerging issues Utilization rate
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76 Emerging issues also measured. 1
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78 Emerging issues among members of
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80 Emerging issues 3.3.3 Psychologi
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82 Emerging issues this direction.
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84 Emerging issues Th is chapter be
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86 Emerging issues In many regions,
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88 Emerging issues Box 4.1 ICICI Lo
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90 Emerging issues Th e involvement
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Microinsurance and climate change s
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Microinsurance and climate change M
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Microinsurance and climate change B
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Microinsurance and climate change C
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Microinsurance and climate change -
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Microinsurance and climate change 1
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Microinsurance and climate change 4
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II Health insurance
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Innovations and barriers in health
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Th ird-party payment mechanisms in
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Third-party payment mechanisms in h
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Willingness to pay for health micro
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176 8 Savings in microinsurance: Le
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178 Life insurance - Understanding
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180 Life insurance Finally, the stu
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182 Life insurance Max Vijay offere
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184 Life insurance 8.2.3 SBI Life
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186 Life insurance - Reward for pre
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188 Life insurance capacity, and co
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190 Life insurance and administrati
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192 Life insurance 2. A surrender t
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194 Life insurance be earned from o
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196 Life insurance four of them), p
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198 Life insurance 9.1 What is cred
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200 Life insurance 9.2 Who benefits
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9.2.2 Lenders 202 Life insurance Fo
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204 Life insurance easy product. Wi
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Table 9.2 206 Life insurance Value
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208 Life insurance 9.4.1 Enhanced l
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210 Life insurance An enhancement f
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212 Life insurance 9.5.1 Period of
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214 Life insurance The focus of ins
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216 Life insurance Insurers and len
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218 Life insurance Box 10.1 Mapping
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220 Life insurance Living in the sh
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Table 10.1 222 Life insurance Copin
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224 Life insurance 10.2.2 Is it ins
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226 Life insurance such other tangi
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228 Life insurance “Sold, not bou
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230 Life insurance While funeral pa
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232 Life insurance case of funeral
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234 Life insurance 1. Protecta Clas
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236 Life insurance 5. It makes busi
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238 11 Designed for development imp
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240 General insurance For reasons t
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242 General insurance Once an indem
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244 General insurance 11.1.3 Option
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246 General insurance possible inde
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248 General insurance Conducting a
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250 General insurance costs and the
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252 General insurance the most risk
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254 General insurance from competit
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256 General insurance Th is factor,
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258 12 Livestock insurance: Helping
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260 General insurance Depending on
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262 General insurance cultural poli
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264 General insurance 12.3 Difficul
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266 General insurance Improved iden
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Table 12.4 268 General insurance In
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270 General insurance Table 12.5 Pa
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272 General insurance require tappi
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274 13 The psychology of microinsur
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276 Insurance and the low-income ma
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286 14 Emerging practices in consum
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300 15 Improving client value: Insi
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16.4.4 Donors 348 Insurance and the
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VI Insurers and microinsurance 367
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Is microinsurance a profitable busi
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Is microinsurance a profi table bus
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19 Teaching elephants to dance: The
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Teaching elephants to dance - New e
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Teaching elephants to dance 19.1.2
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Teaching elephants to dance Box 19.
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Teaching elephants to dance 409 the
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Teaching elephants to dance fl exib
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Teaching elephants to dance working
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Teaching elephants to dance way can
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Teaching elephants to dance Realizi
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Teaching elephants to dance Box 19.
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Teaching elephants to dance 19.4 Co
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20 State and market synergies: Insi
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Insights from India’s microinsura
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Comparative features of the four la
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Pricing of microinsurance products
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486 22 New frontiers in microinsura
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488 Delivery channels and intermedi
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Table 22.2 Summary of insurance bus
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VIII Protecting consumers while pro
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The technology revolution in microi
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Th e technology revolution in micro
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Access to insurance and financial s
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Access to insurance and fi nancial
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568 Infrastructure and environment
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Protecting consumers while promotin
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About the authors 597 Doubell Chamb
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About the authors 599 tions in micr
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About the authors 601 nomics of ban
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About the authors 603 in 1997, John
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Bibliography 605 Arun, T.G.; Steine
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Bibliography 607 Chen, T.; Comfort,
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Bibliography 609 Dror, D.; Jacquier
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Bibliography 611 Gruber, J. 2007. P
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Bibliography 613 Kunzemann, T. 2010
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Bibliography 615 Microinsurance Inn
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Bibliography 617 —; Vanderhyden,
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Bibliography 619 Sterling, R. 2000.
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Bibliography 621 Wright, G.; Mutesa
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Index 623 Senegal 417 social/financ
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Index 625 partners 383-4, 417 premi
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Index 627 funeral insurance 226-8 g
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Index 629 risk factors 120-1 risk-p
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Index 631 KaSAPI 12, 26 Kenya 14-15
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Index 633 impact 36, 59-61 as socia
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Index 635 gender differences 331 pu
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Index 637 Sandmark, Therese 582 San
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Index 639 USAID 3n1 UT Life 535, 54
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