MGT 312 Final Exam - 2017 version

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​1) Performance on tests like the Scholastic Aptitude Test and the Graduate Management
Admissions Test is likely to be most closely related to:
​Logical-mathematical intelligence
​Intrapersonal intelligence
​Naturalist intelligence
​Interpersonal intelligence
2) The productive potential of an individual’s knowledge, skills, and experiences is known as:
​Human capital
​Social capital
​Ethical capital
​Soft skills
3) ​Chris, a manager, knows that one of his employees values achievement and power. Chris
should assign the employee to a job that includes:
​High self-direction

​High influence over others
​High security
​High social value
4) ​The steps in the process of stereotype formation and maintenance in order are:
​Categorization, inferences, expectations, maintenance.
​Inferences, categorization, expectations, maintenance.
​Expectations, categorization, inferences, maintenance.
​Categorization, expectations, inferences, maintenance.
5) ​The potential to understand and regulate oneself is known as:
​Kinesthetic intelligence
​Intrapersonal intelligence
Naturalist intelligence
​Interpersonal intelligence
6) Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job
since she was hired four months ago. This is likely to be attributed to:​

​Internal causes
​Self-serving bias
​External causes
​Fundamental bias
7) ​Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and
accurate, his oral presentations are not effective. Camilla is looking at:
​Consistency
​Distinctiveness
​Explicit factors
​Implicit factors
8) ​When something is _______, it stands out from its context.
​Stereotypical
​Salient
​A schema
​Semantic

9) ​Self-enhancement and self-transcendence are:
​Personal attitudes
​Workplace attitudes
​Endpoints of one of the dimensions of values
​Cognitions
10) A person can build his/her social capital by:
​Shadowing a higher-level manager
​Getting a mentor
​Learning a new language
​Being trained in new skills
11) Which of the following is the least fixed of a person’s individual differences?
​Intelligence
​Emotions
​Cognitive abilities
​Attitudes

12) ​The contingency approach suggests that:
​A manager needs to learn a set of hard-and-fast rules.
​OB theories apply to all situations.
​There is one best way to manage.
​The best answer depends on the situation.
13) The process that enables us to interpret and understand our surroundings is called:
​Stereotyping
​Suppression
​Selection
​Perception
14) Acme Movers is a company that ships goods and cargo to all locations in the United
States. The employees understand that the company's primary vision of timeliness,
efficiency and low-cost services is important to maintain the competitive edge over other
movers in the business. They constantly work to ensure that all deliveries reach their
destinations on schedule, and the company, in turn, rewards the employees with
performance-based awards and profit sharing. Which function of organizational culture is
exemplified here?

​Promoting social system stability
​Shaping behavior by helping members make sense of their surroundings
​Giving members an organizational identity
​Facilitating collective commitment
15) Regarding using personality testing as part of the hiring process, experts have
concluded that:
​The typical personality test is not a valid predictor of job performance
​There are many valid instruments available to managers to test for personality types
​Only the Big Five should be used as predictors of job performance
​The effects of personality on job performance are so large it cannot be ignored by managers
16) ​The extent to which an individual identifies with an organization and commits to its goals
is called:
​Perceived organizational support
​Organizational commitment
​Organizational satisfaction
​Job involvement

17) ​In Ajzen’s theory of planned behavior, ___________ is (are) the key link between
_________.
​Attitudes; intentions and planned behavior
​Intentions; norms and attitudes
​Intentions; attidtudes and planned behavior
​Norms; intentions and planned behavior
18) Keyshawn is a player on a professional football team. Because of this, his play every
week is scrutinized by fans and media, as well as his own coaches. Sometimes, their
comments are very negative and even personal. Keyshawn will handle this better if he has a
high level of _________ intelligence.
​Spatial
​Intrapersonal
​Interpersonal
​Bodily-kinesthetic
19) ​Research shows that, in general:
​Social capital decreases work group integration.

​Social capital decreases organizational performance.
​Social capital can improve operations.
​Social capital increases group conflict.
20) ​The interdisciplinary field dedicated to understanding and managing people at work is
called:
​Management dynamics
​Organizational dynamics
​Management theory
​Organizational behavior
21) ​Which of the following mechanisms for changing organizational culture addresses all
three levels of culture?
​Rites and rituals
​Deliberate role modeling, training, and coaching
​Organizational goals
​Workflow and organizational structure

22) ​Stimulation is in the ____________ part of Schwartz’s model.
​Openness to change
​Conservation
​Self-transcendence
​Self-enhancement
23)
​___________ is associated with success for managers and salespeople.
​Agreeableness
​Emotional stability
​Extraversion
​Introversion
24) The two dimensions of the competing values framework are:
​Internal-external and group-individual
​Group-individual and stable-flexible
​Internal-external and anticipatory-retrospective

​Internal-external and stable-flexible
25) ​Organizations with adhocracy cultures are described as:
​Internally focused and valuing flexibility
​Externally focused and valuing flexibility
​Externally focused and valuing stability and control
​Internally focused and valuing stability and control
26) ​Sustainable businesses tend to be run by CEOs who are:
​Controlling
​Target-driven
​Intelligent
​People-centered
27) ​According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):
​The employee's intentions
​Social norms

​The employee's attitudes
​The employee's values
28) ​The corporate staff in the accounting department at ABC Corporation went on 12-hour
days during the holiday season, just like the regular retail employees do during that season.
This is an example of a(n) _________ change.
​Radically innovative
Product​
​Adaptive
​Innovative
29)
​Joyce finds that the members of the project team to which she has been assigned in her
management class are all athletes on the college’s football and basketball teams. She
immediately considers dropping the class because she thinks her experience with that team
will be negative. Joyce is likely to be reacting to a:
​Semantic memory
​Self-serving bias
​Stereotype

​Negativity bias
30) The distinction between flexible and fixed individual differences:
​Is that managers have little or no impact on flexible differences
​Is that managers should hire people based on their attitudes and emotions
​Is that managers have little or no impact on fixed differences
​Has no practical value for managers