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8 January 2017<br />

GTA mayors following Toronto’s lead in bowing to Uber<br />

• from page 4<br />

has to be engaged, and these<br />

guys do private runs after they<br />

have the Uber connection. So, now<br />

it’s not insured?”<br />

At ASC, Barry presented an<br />

overview of the report, recommending<br />

a tiered approach to the<br />

licensing of Uber.<br />

“The higher volume (100-plus<br />

vehicles) means higher administration<br />

costs to manage TNC’s,”<br />

he related. “Enforcement will usually<br />

be conducted by at least two<br />

officers, working at night.”<br />

He said the training for taxi<br />

drivers is also being looked at being<br />

taken out of the bylaw, as in<br />

Toronto.<br />

Previously involved in bylaw<br />

development in Edmonton, Toronto,<br />

Ottawa, Waterloo Region,<br />

and Niagara Region, Uber Canada<br />

public policy manager Chris<br />

Schafer spoke of, “the benefits<br />

Uber might bring to a town like<br />

Oakville.”<br />

He suggested a 73 percent level<br />

of support in Oakville, “frankly<br />

shows support for increased choice<br />

in the way residents in Canada get<br />

around town.”<br />

“Oakville is in a pretty advantageous<br />

situation, because staff had<br />

an opportunity to see what has happened<br />

across Canada,” he said.<br />

He requested the recommended<br />

seven-year age limit on vehicles be<br />

increased to 10 years, to be consistent<br />

with the majority of the other<br />

cities which have passed TNC laws.<br />

“Currently, 13 percent of Uber<br />

drivers would be impacted by a<br />

seven-year vehicle,” he noted.<br />

Councillor Jeff Knoll said the<br />

demerit issue “really bothers me”,<br />

considering licensed cabbies are<br />

called in to meet with staff after<br />

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reaching six demerit points.<br />

“I have concerns <strong>about</strong> drivers<br />

with seven demerit points on the<br />

road running our children around,”<br />

he stated.<br />

Barry explained that under the<br />

new bylaw, “We would leave it up<br />

to Uber to mitigate that.”<br />

Questions were also raised <strong>about</strong><br />

Uber’s streamlined driver training.<br />

According to Schafer, Uber offers<br />

online training, and updated<br />

tips for good customer service,<br />

plumbed from its customer feedback<br />

system, (where customers<br />

can rate drivers on a scale from 1<br />

to 5). He noted that Ottawa staff<br />

reviewed all aspects of customer<br />

service and concluded that, “Uber<br />

outperformed traditional ground<br />

transportation.”<br />

Among the documents Oakville<br />

staff leaned on in its research was<br />

the federal Competition Bureau’s<br />

November of 2015 report entitled,<br />

“Modern Regulations in The Canadian<br />

Taxi Industry”, which warned<br />

that with the intrusion of Uber X,<br />

“Regulators need to make sure that<br />

their rules get the overhaul they<br />

desperately need, before the whole<br />

taxi system seizes up.”<br />

The report concludes that,<br />

“Competition should be an essential<br />

guiding principle in the design<br />

and implementation of regulations.<br />

Greater competition benefits consumers<br />

in terms of lower prices,<br />

higher quality of service, increased<br />

consumer convenience, and higher<br />

levels of innovation.”<br />

“Regulatory limits on competition<br />

should be based on the best<br />

available data, be designed to address<br />

legitimate policy concerns,<br />

and be no broader than what is reasonably<br />

necessary to mitigate those<br />

concerns.”<br />

But Toronto taxi industry leaders<br />

say their City has continued to<br />

turn a blind eye to enforcement<br />

against Uber X operators since they<br />

became licensed this past summer,<br />

while deriving an estimated<br />

$500,000 a month in per trip revenues<br />

from the TNC drivers. And<br />

Bolan fears the Oakville authorities<br />

will follow suit.<br />

“I see the problem is, they‘re just<br />

not going to police it, and basically<br />

nothing will change,” he said. “I’ve<br />

never seen the inspectors come out<br />

at night, and (the Uber X drivers)<br />

go all night long in Oakville.”<br />

“I can’t blame the people (for using<br />

Uber). I blame the enforcement.<br />

They didn’t enforce against Uber,<br />

they let them run wild.”<br />

He just hopes the public will,<br />

“come to their senses and see there<br />

are things more important than just<br />

price.”<br />

Given its history of pumping<br />

out more and more plates, Bolan<br />

feels the Oakville powers that be<br />

“don’t care” <strong>about</strong> plate values,<br />

and whether longstanding owner/<br />

operators have a retirement or not.<br />

Nor does he see the industry raising<br />

a court action.<br />

“I doubt it,” he added. “I think,<br />

in Oakville, they’re just tired of<br />

fighting -- and nothing happens.<br />

The only way it goes to court is if<br />

Toronto leads the way.”<br />

Oakville resident, and Mississauga<br />

plate-holder Peter Pellier suggests<br />

the passing of this bylaw will<br />

have some bearing on how things<br />

unfold in Mississauga, where<br />

they’re still setting the parameters<br />

of a one-year pilot project for Uber<br />

X.<br />

“Yes, I think it does,” he says.<br />

“There’s no question the Mayors<br />

are keeping in touch on this issue.<br />

The GTA in many respects is<br />

a single entity, certainly economically<br />

speaking….I’m certainly convinced<br />

(Mississauga Mayor Bonnie)<br />

Crombie and (Toronto Mayor<br />

John) Tory are on the same page<br />

with Uber. She doesn’t want to<br />

break with Toronto.<br />

“While this is still only a pilot,<br />

my feeling is it’s a small step to<br />

making the arrangement permanent.<br />

It is a done deal, but if we can<br />

introduce some regulatory requirements<br />

that might dissuade some<br />

individuals from joining Uber, we<br />

will do that.”<br />

He notes the Quebec government<br />

is, likewise, weighing out how to<br />

properly regulate TNC’s, and that<br />

the Provincial minister involved<br />

said he is looking at how to compensate<br />

the taxi industry.<br />

“I’m encouraged by that,” he<br />

says. “I think the money should be<br />

coming from the company (Uber),<br />

who should pay a per trip compensation<br />

fee that goes directly to the<br />

owners -- since the municipalities<br />

aren’t <strong>about</strong> to compensate us.”<br />

He claims owners have been<br />

“pulverized” by the Province and<br />

local regulators, who let their investments<br />

be decimated by Uber<br />

X. He likens it to the post traumatic<br />

stress experience suffered by war<br />

veterans and other frontline service<br />

workers.<br />

“(You have) all of these victims,<br />

thousands across the GTA,” he<br />

adds. “The province, and the local<br />

municipalities have really left us<br />

dangling in the wind here. The fact<br />

the Province has been silent up to<br />

this point is unconscionable.”<br />

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