InterServe Newsletter A4
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The HR Journey<br />
Every journey starts with a first step and in the<br />
case of reforming the Human Resources Team<br />
this first step has been to define the employee<br />
journey. It was important for that journey to be<br />
defined by the existing team members, in an open<br />
forum, where they could begin to gain a better<br />
understanding of how the role that they play, as<br />
an individual, contributes and impacts on their<br />
colleagues and other processes. The defined<br />
journey will now be used to structure a range of<br />
other activities that will “test” the journey and<br />
ensure that the tasks, documents and policies<br />
that contribute to each of the P-R-I-O-R-I-T-I-S-E<br />
stages are fit for the future scale of Interserve<br />
Learning and Employment.<br />
THE HUMAN<br />
RESOURCES JOURNEY<br />
RECRUITMENT<br />
FLOWS<br />
Staff<br />
Recruitment<br />
I recently circulated the Refer a Friend scheme and the<br />
response, already, has been really encouraging. I am<br />
confident this will lead to a number of talented staff<br />
joining the organisation but sadly I am aware that the<br />
second trimester may see staff shortages in some sites<br />
and subjects. I am aware of the impact that is having<br />
on staff contact hours and, simply, it’s not good enough.<br />
Whilst defining the HR Journey I was keen to introduce<br />
a clearer understanding of time and, in particular,<br />
realistic periods to undertake a professional search and<br />
recruitment process that maximises the opportunity for<br />
us to identify the highest quality staff.<br />
The HR Journey moving forward will now embed clearer<br />
expectations during the (P)lanning Staffing Needs<br />
phase to ensure that we are able to meet staffing level<br />
requirements during the peak expansion periods at the<br />
start of each Trimester.<br />
P<br />
R<br />
I<br />
O<br />
R<br />
I<br />
T<br />
I<br />
S<br />
E<br />
PLANNING STAFFING NEEDS<br />
RECRUITING TO VACANCIES<br />
INFORMATION GATHERING<br />
ONBOARDING TO COMPANY<br />
REVIEWING PERFORMANCE<br />
INTERACTING AND SUPPORTING<br />
TRAINING AND DEVELOPING<br />
INITIATING CONTRACT REVIEW<br />
SERVICING RETAINING AND EXITING STAFF<br />
ENGAGING IN WORKFORCE PLANNING<br />
P<br />
R<br />
I<br />
O<br />
R<br />
I<br />
T<br />
I<br />
S<br />
E<br />
ONGOING<br />
1 MONTH<br />
1 MONTH<br />
3 MONTHS<br />
9 MONTHS<br />
ONGOING<br />
Jan-17<br />
Feb-17<br />
Mar-17<br />
Apr-17<br />
May-17<br />
Jun-17<br />
Jul-17<br />
Aug-17<br />
Sep-17<br />
Oct-17<br />
Nov-17<br />
Dec-17<br />
Jan-18<br />
Feb-18<br />
Mar-18<br />
Apr-18<br />
May-18<br />
Jun-18<br />
Jul-18<br />
Aug-18<br />
Sep-18<br />
Oct-18<br />
Nov-18<br />
Dec-18<br />
Jan-19<br />
Feb-19<br />
Mar-19<br />
Apr-19<br />
May-19<br />
Jun-19<br />
Jul-19<br />
Aug-19<br />
2017-2018<br />
SEMESTER<br />
ONE<br />
2017-2018<br />
SEMESTER TWO<br />
2018-2019<br />
SEMESTER ONE<br />
2018-2019<br />
SEMESTER TWO<br />
Communicating<br />
with Operational<br />
Support Services<br />
Departments<br />
Just a reminder that faults, queries, suggestions and complaints are most effectively<br />
monitored and managed when they are directed through the appropriate email address.<br />
These inboxes are monitored daily.<br />
Human Resources<br />
HRSS@esgsa.com<br />
visas@esgsa.com<br />
payroll@esgsa.com<br />
Facilities Management<br />
FM_ALK@esgsa.com<br />
FM_ALQ@esgsa.com<br />
FM_ALJ@esgsa.com<br />
FM_ITQAN@esgsa.com<br />
IT<br />
servicedesk@esgsa.com (AlK & AlQ)<br />
servicedeskJAZAN@esgsa.com<br />
servicedeskITQAN@esgsa.com<br />
Health & Safety<br />
healthandsafetyreporting@esgsa.com<br />
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