InterServe Newsletter A4

The roadshow went to each of the colleges over
a 1-week period in mid-January. Firstly, the
directors met with the college management to
discuss progress and planning for the college
and to discuss some of the major issues raised
in the feedback. Then the directors met all of
the staff to give a presentation on a variety of
topics, designed to inform staff and to advise
them that we were taking their feedback
seriously. In Al Quwayiyah and Jazan we were
also fortunate enough to be able to hear from
Yvonne Thomas (our Managing Director) and
Paul Hepburn (our Commercial Director) who
were visiting from the UK.
Each session ended with an open forum which
varying degrees of involvement. Taking that
feedback and the survey results, we have
identified some issues that we as directors
will address at our weekly Senior Management
Team meetings. The responses to the survey
have been published on SharePoint as have the
responses to the main issues raised at each
college.
Don’t worry if you were unable to let us know
your opinion or great idea. We have published on
SharePoint all of the directors’ contact details and
you are welcome to contact us. As the directors
SMT meeting addresses each of the main issues
raised, updates on progress will be published in
this newsletter. And, of course, we will be holding
another roadshow in early October to present on
how far we have travelled and to address any new
concerns that might have arisen.
ROADSHOW
In September 2016, Interserve held its annual
survey “Everyone has a Voice”. This survey
is across the entire 85,000 Interserve staff
worldwide. In our particular corner there
were several issues raised which the directors
of ILE in KSA took on board. It was clear
that communication, both up and down the
organisation, was inadequate so the first thing we
decided to do was to get out and talk to people.
The concept of the Roadshow for born, to enable
the directors to meet the team and directly
address some of your issues.
To test the waters, each of the areas where the
company scored poorly needed to be understood
in more detail. An anonymous survey (and yes,
it was entirely anonymous, despite the fears of
some) enabled us to ask more open questions
relating to the key areas of Communications,
Environment, Development, Benefits, Heath &
Safety, Accommodation and Job Satisfaction.
Communication
Development
Work Environment
Job Benefits
Job Satisfaction
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