2016 ERS Highlights - Copy

EXTERNAL RELATIONS SERVICES HIGHLIGHTS 2016
Oman Oil Refineries and Petroleum Industries Company

Contents
page
1. Orpic Visitors Center ………………………….……………………..………..….…2
1.1 Visitors Survey
1.2 Visitors Suggestions for Orpic Future Development
2. Social Initiatives and Investments …………………………………..………....….5
3. Community Engagement …………………………………….....…….………..…..6
3.1 Dialogue & Get-Together Sessions
3.2 Community School & Building Capacity Programs
3.3 Volunteerism Activities
4. Government Relations Section …………………………………….………….…..…..8
5. Orpic Major CSR Investments through Jusoor ………………….…………..….…..10
6. Orpic Social Investments through Jusoor ………………………..…………………..11
7. Media Coverage …………………………………….....….………………………….…..11
8. Challenges ………………………………………………..…………………………......…11
9. Awards and Recognitions ……………………………………..………………......……12
10. Appendix ……………………………...……..…………………………..…..……….……13
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2016 In Numbers
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1. Orpic Visitors Center
Orpic Visitors Center has been established in order to sustain strong relationship with community and
strengthening the engagement platform that leads to a greater understanding of our business. Beginning of
2016 the Function wise KPI were increased and set to be more than the corporate KPI of 1,300 Visitors.
Chart (1) shows a steadily increase in the number of visitors. Orpic reached around 1474 visitors by the end of
2016. (Exceeding Corporate KPI)
Chart (1): 2016 Number of Visitors
Chart (2): Visitors Demographical Distribution
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-VIP and Official Delegations Visitors;
British Ambassador visit to SRIP
Minister of Environment and Climate Affairs.
Minister of Manpower
Chinese Business Delegation
Oman Oil Company Delegation
Custom Audit Visit
National Defense College
Brunei-Oman Joint Energy and Industry Committee visit
-Institutional and Community Visitors;
Community Leaders
Pride Parents Visits
Directorate General of Education supervisors
Directorate General of Regional Municipalities and Water Resources
Universities, Colleges and Schools
Women Associations
Companies
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1.1 Visitors Survey
1046 Visitors surveyed representing a 71% of the total Visitors. With Visitors Satisfactions, Information Quality and
knowledge about Orpic as key elements of the survey. The results are shown in the following charts;
Chart (3): Visitors Satisfaction Chart (4): Information Quality Chart (5) Visitors knowledge about Orpic
99.4% have enjoyed the visit
99.7% agreed that Information received was
useful and informative
97.8% expressed that their Knowledge about
Orpic have increased dramatically in comparison
with their knowledge prior to the visit
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1.2 Visitors Suggestions to Orpic for Future Development
From the survey visitors have suggested the following area of development to enhance visitors experience
to Orpic:
Use Virtual Reality techniques to present realistic experience on refineries and different Orpic plants to
visitors.
Add scientific experiments sessions about refineries and petrochemicals materials that used in Orpic to
reinforce visitors’ experience.
Provide Orpic mobile informational Unit/Platform to move around educational institutions in order to raise
knowledge about Orpic.
Challenges & Needs
More space and interesting materials for visitors
Improve Survey for Data Collection
Specified Employee from Each Department for Visits Program and to be part of their KPI in MAF & SR
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2. Social Initiatives & Investments
To Support Orpic’s effort in fulfilling the duty of good corporate citizenship Orpic invest in funding social
initiatives to improve the quality of life in communities around us particularly by supporting various social
initiatives and projects in a different field as part of its social responsibility.
A total of 230 requests for fund received by the end of 2016: 82 were approved*
with acceptance rate of 36% and a total investments of $ 486,568.
*Details Initiatives listed in Appendix I
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3. Community Engagements
Providing our surrounding communities with balanced and objective information help them to understand and
appreciate Orpic role in the economy, Orpic has a community outreach program with following key areas:
3.1 Dialogue & Get-Together Sessions
To obtain feedback on areas of public concern, Orpic holds regular meetings with various stakeholders
including government officials and local community leaders and hold a series of dialogue sessions to:
Maintain a constant and sustainable good relations
Provide a balanced and objective information about our operations and investments
Assist in understanding and appreciating Orpic role in the economy, showing transparency about operations
Obtain feedback on area of public concerns.
Obtain first-hand information and observation through direct and open discussion with the community.
Clarify any miss understanding and avoid rumors spread.
The following table shows an overview of performed interaction activities;
Target Meeting Government Officials Dialogue with Community
Annual Target 24 16
Achieved Up to date 37 19
Activities
Get-To-Gather Sessions Local Government Officials in North Al Batinah
Key Stakeholders, Government Officials and Institutional Officials in Muscat
Three Sessions for Saham, Liwa and Majies Community Leaders
Major Projects Engagements Arranged and Attended Meeting with Government Officials and Local Entities Representatives for the
LPIC Social Economic Study
Major Engagement Event Orpic Cup 2016-Football Tournament for North Al Batinah Youths(12 teams) in August
2 nd Orpic Regatta and Accompanied Family Festival in December
Orpic Award for Educational Excellence for All North Al Batinah Schools in December
Other Community Engagement 46 th National Day Celebration with 20+ Schools and Entities in North Al Batinah
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The following have been observed out of the conducted dialogue sessions:
Noticeable reduction of environmental concerns and complaints
More interests about employment, business opportunities
Increase in Social Investment and Initiatives enquiries and requests.
3.2 Community School & Building Capacity Programs
Orpic is committed to contribute in building capacities and raise awareness in the community by providing and
sponsoring various training programs and awareness sessions with a target of 4000 Beneficiaries as a CSS
targeted KPI. It aims to:
1) Establish a series of learning events, lectures and focused program to enrich the students and general public in
different geographical area.
2) Utilizing expertise available within Orpic whenever possible to share.
Community School and Building Capacity Program listed below:
Activities Date Direct Beneficiaries
English Language Course for School Students
31st December 2015 – 10
February 2016
12 Students
HSE & Firefighting Training Sessions 2016 185 Participants
Tedx Event(a nexus for global community of individuals who believes in the power of Ideas worth
Spreading)
11th February
190 Participants
3rd Chemical Engineering Forum (SChemE, SQU) and “End of The Line” Exhibition. 21 Feb 2000 Participants
Plastic Recycling Awareness Program Part Of Waste Free Environment Campaign (GPCA) 22nd -24th February 304 Students
Diabetes and Hypertension Awareness Campaign for Community 3 Mach 96 Participants
2016 Earth Hour: Awareness Program About Climate Change and Vaccination Method For Tree
Plantation
16th – 17th March
206 Students
32nd GCC Traffic Week March 1470 Participants
Autism Awareness Workshop/Celebrating Autism Day 11th April 84 Participants
Kidney World Day;
-Conference (Medical Staff)
-Awareness Program (Community)
7th May
4th May
150 Medical Staff &
Students
250 Local Community
The 2 nd English Language Competition for Liwa & Shinas Schools 11th May 116 Students
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Blood Pressure Seminar 19th May 158 Medical Staff
Suhar Cancer Center-Awareness Program June 200 Local Community
Honoring North Al Batinah Top Students Academic Year 2016 37 Students
The 3rd Annual “Discover The World Around You and Innovate” Competition for Schools Academic Year 2016
18 Schools From North
Al Batinah
Salalah Road Safety Campaign August 1500
Protection of Facilities and Critical Infrastructure” Forum November 400
Defensive Driving Course December 30 Bus Drivers
Road Safety Campaign for Schools December 1500 Students
Total
8906 Beneficiaries
3.3 Volunteerism Activities
Volunteerism activities help to promote the culture of giving and increase the sense of social commitment. It
also helps the business by strengthening employee satisfaction and retention internally and by strengthening
corporate reputations and relations with stakeholders externally.
Orpic conducted 7 volunteerism initiatives as per below table;
Activities Location Date Volunteers
School Students & Teachers 418
Waste Free Environment Campaign (Gpca) 3 Villages in Al Rustaq 22 nd -24 th February Employees 11
Local Community
100
Naeem Bin Masouad
3 March Local Community 88
School
Blood Donation Campaign
MAF Refinery 30 March Employees 86
Suhar Refinery 30-31 st May Employees 190
Plant A Tree Suhar-Al Resala School 16 th- 17 th March Students 206
Gifts for In-Patients Kids Suhar September Employees 5
Road Safety Campaign Salalah 1 st August Employees 8
Ibri Road Safety Awareness program for Salalah visitors Ibri July Employees 3
Dar Al Atta North Al Batinah December Employees 2
Total
1117 Volunteers
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4. Government Relations Section
Recently established within the External Relations Services Department, in order to help present a clear and
consistent approach to government relations, and enable Orpic to leverage recent successes.
The Government Relations section will provide Orpic’s various departments and projects with all services
related to government, and will be responsible for developing and maintaining effective relationships with
government authorities (Customs Clearance, Obtaining Permits from related Authorities). This will ensure
Orpic’s compliance with government requirements, as well as enable us to monitor all major projects’
material deliveries – ensuring timely customs clearance processes.
Government Affairs Work Focus
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5. Orpic Major CSR Investments
The progress of Orpic funded major CSR projects in Suhar and Liwa shown below;
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5.1 Overview on Orpic Major CSR Projects
Al Falaj Park
Total Area=35,646,98 Sqm, Investment Amount=OMR 900k, Components: Children Exploration Centre**, Fountain,
Football, basketball, volleyball pitch's and tennis court, Play Grounds **Official Inauguration on the Exploration Center
expected on December '17
Liwa Park
Total Area=66,000 Sqm, Investment Amount=OMR 400k, Components: Fountain, Play Grounds, Landscaping and Walkway
*Official Inauguration expected on March'17 **Joint effort with Suhar Aluminum
Liwa Cultural Center
Total area=6000 Sqm, Investment Amount =OMR 1 million, Components: Public Library, a Multi-purpose Hall, Learning and
innovation center, Museum, Shops, Educational Center, Planetarium
*Construction works started on June ’16 *Official Inauguration expected on October '17
Investment Buildings for Sport Clubs
Clubs: Suhar, Al Salam (Liwa & Shinas) and Majis, Investment Amount=OMR 700k
**Joint effort with Suhar Aluminum, Majis inauguration January '18
Drug Rehabilitation Center
Total area=40.000 m2, Investment Amount = OMR 1,6 million, Components: capacity of 40 beds, a multi-purpose hall,
playground, training workshops, meeting halls, prayer rooms, computer halls, a medical clinic, a building for security &
administration, external green spaces and external sports courts.
*Ground breaking took place on December ’16 *Construction works started on July ’18 **Joint effort with the other
Founding Companies
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6. Orpic Social Investments through Jusoor
Orpic Social investments arm "Jusoor” executed many CSR projects and initiatives detailed list provided by
Jusoor can be found in Appendix II.
7. Media Coverage on ERS Community Engagement and Social Initiatives
Community engagements and social initiatives have been communicated through more than 50 press releases
published on various newspapers and 72 posts in Orpic social Media outlets. Additionally it’s covered by other
social media platforms of partners and individuals. Interview on the Waste Free Environment Campaign and
Orpic Award for Educational Excellence also broadcasted on radio.
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8. Challenges
Low participation of Orpic employees in the various voluntarism activities and community engagements.
Required more communication tools to encourage employee participation particularly in external
campaigns.
Government Affairs Communication Challenge. However, introducing the new section through road show
will facilitate and help governmental affairs issues to be resolved easily.
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9. Awards and Recognitions
In 2016 Orpic received 6 Awards and Recognitions on its Social programs and initiatives in different fields as
shown below;
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10. Appendix
Appendix Iendix I
February
Place
1. Funding the Society of Chemical Engineering-SQU Sultan Qaboos University
2. Funding School Projects ( Abdullah bin al Rawha School) Sumail
3. Sponsoring TEDx Muscat Salon at Oman Medical College Suhar
4. Funding Hasad Liwa Charity Team (the First Voluntarism Symposium) Liwa
5. Funding Cooling Fans for Student Area in Anas bin Nathr School Al Seeb
6. providing Interactive Board for Directorate General of Education North Al Batinah
7. Maintaining Suhar Horses Racing Field Suhar
8. Support to Al Jazeera local
9. Funding of School Projects
March
10. Funding Sunshade for Student Waiting Area (Aisha bin Talha Basic School (5-12) Bahla
11. Funding Interactive Environment Projects (Al-Afq Basic School 1-4) for Directorate General of Education North Al Batinah
12. landscaping AL Shamlawi team pitch Suhar
13. Sponsoring the 8th National Conference for Kidney Disease Suhar
14. Honoring distinguished students Saham
15. Honoring distinguished students & Teachers Suhar
16. Honoring distinguished students Liwa
17. Honoring distinguished students Al Rustaq
18. Supporting AL Afrath as modern health village Al Suwaiq
19. Funding Encouragement Hall for school Al Rustaq
April
20. Providing Chairs and Tables for Association for the welfare Handicapped Children Yanql
21. Supporting Al-Salam Volleyball Club Liwa
22. Providing Grass Cutting Machine & Lighting for Nabar Sport Team Liwa
23. Sponsoring Teachers Football Tournament Liwa & Shinas
24. Supporting the Parents Committee Activities Liwa
25. Supporting Gulf Traffic Week 2016 Liwa
26. Supporting Hypertension (Blood Pressure Disease) Workshop for Directorate General of Health Services North Al-Batinah
27. Sponsoring 12th Al-Tharmd Football Tournament Al Suwaiq
28. Supporting Training Program (Social Workers Skills) for Directorate General of Education North Al Batinah
29. Funding Support for (Al-Anoor Association for the Blind) Al Batinah
30. Funding Scientific Innovation Exhibition for Directorate General of Education North ALBatinah
31. Supporting Al Demaniat Island Cleaning Campaign for Directorate of Environment & Climate Affairs Al-Batinah
32. Funding Sunshade for Student Waiting Area (Bilarab Bin Sultan Basic School 10-12) Bahla
May
33. Sponsoring the English Language Competitions of Shinas and Liwa Schools Shinas & Liwa
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34. Supporting Anti-Narcotics Campaign Suhar
35. Landscaping of Al-Bahri Sport Team Liwa
36. Supporting provision of School Learning Apparatus Al Rustaq
37. Honoring Distinguished Students in Al Suwiq Al Suwiq
38. Orpic Award For Educational Excellence for Directorate General of Education North Al Batinah
39. Supporting Anti-Narcotics Competition Liwa
40. Supporting Oman Cancer Association Suhar
41. Supporting Oman Hereditary Blood Disorder Suhar
42. Supporting Al Wafa Rehabilitation Center Shinas
43. Supporting Al Wafa Rehabilitation Center Liwa
44. Support Jafar bin Abi Talib School Project Saham
45. Supporting Nakhal & Wadi Al Mawil Summer Center South Al Batinal
46. Annual Salan Summer Center Suhar
47. Supporting Liwa Local Teams Summer Center Liwa
48. Supporting School Projects Shinas
June
49. Sponsoring North Al Batinah Clubs” Youth Camps 2016. North Al Batinah
50. Sponsoring Gala Eid Forum 2016. Muscat
51. Supporting Daeem Basic School 1-4. Shinas
52. Supporting the 6 th Majees Summer Center Majees
53. Supporting Liwa Participation in Salalah Festival 2016 Liwa
54. Salalah Road Safety Campaign Salalah
July
55. Provision of 2 Interactive Boards for Al-Tarif Basic Schools Suhar
56. Support for Landscaping of Al-Awabi Sport Team Al Awabi
57. Sponsoring the 1st Arab Businesswomen Forum Salalah
August
58. Supporting to Establish Media Centre in CAS Sohar Suhar
59. Provision of Cooling Fan for AL-Yarmook Basic School Al Suwiq
60. Supporting Al-Afifa Football Team Majees
61. Supporting Educated Village in Liwa Liwa
62. Funding Healthy Community Event North Al Batinah
63. Supporting Bdbad Basic School Badbd
64. Open Day for The Elderly Liwa
October
65. Funding of Sun Shade For Al-Fajer Basic School (1-4) Al Suwiq
66. SQU Open Day Muscat
67. Supporting the 2nd Heritage and Culture Forum in N. AL-Batinah North Al Batinah
68. Supporting Sohar Celebrations Festival for the 46th National Day Suhar
69. Supporting Um Al-Zubair School Project Liwa
70. Provision of Cooling Fans for Um Salmah Basic School Suhar
71. Provision of Educational Audio Visual Aids Muscat
72. Open Day for Kidney Patients North Al Batinah
73. Supporting Shinas Celebrations Festival for the 46th National Day Shinas
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74. Sponsoring Community Health Nursing Program Muscat
75. Supporting Liwa Celebrations Festival for the 46th National Day Liwa
November
76. Supporting Al Etifaq Sports Team Liwa
77. Supporting North Al Batinah Municipal Council North Al Batinah
78. Diabetic Awareness Program Suhar
December
79. In-Kind Donation (Health, Electronic Equipment’s and used Furniture) Liwa
80. Orpic Cup North Al Batinah
81. Orpic Regatta and the Accompanied Festival North Al Batinah
82. Orpic Award for Educational Excellence North Al Batinah
Appendix II II
Events
Benefitted
People
No. Of Benefitted People In The
Targeted Villages
January
1. Provision of mobile dental chair for Suhar Schools in Turaif health center 6000 3000 1000
2. Electric wheel chairs to handicapped in N. Batina 10 3 1
3. Support to common majlises in Suhar, Saham and Shinas 2500 500 166
February
4. Provision of mobile dental chair for Saham Schools in Saham health center 8400 0 0
5. Jusoor opened elderly clinic and physiotherapy clinic at Saham Hospital 10,000 0 0
6. Jusoor arranged outreach program for fishermen in Liwa and Majees 60 60 20
7. ECG device at Nabr health center in Liwa 5000 5000 1600
8. refurbishment of school theater at Suhar Secondary school
1000 400 133
Orpic Share
9. school park at Ali Bin Abi talib school
10. sun shades and grassing at Al Taraif school in Suhar
11. 2 waiting sun shades at Saad bin Abi Waqas School
500 500 160
900 0 0
750 0 0
March
12. Tender announcement of Drugs Rehabiliation center in Suhar 10,000 8000 2666
13. Tender announcement of Child center for learning and exploration in Falaj Al
Qabail public park
5,000 5,000 1,666
14. Support to common majlises in Suhar and Shinas 2,500 500 166
April
15. For the 2nd Consecutive Year, Jusoor Supports ‘Ashbal’ 270 270 90
16. Al Wafa Center for Handicapped Children, Tender Floated 100 100 333.3
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17. Jusoor Launches its Volunteering Program for 2016 1000 500 333.3
18. Support Local Teams 1000 500 333.3
May
19. Launched Innovation Classes 10,000 3000 333,3
20. Falaj Public Park, Progress 5,000 5,000 1,667
21. Tender Announcement
1,000 1,000 333.3
22. Awarding Ashbal 300 300 100
23. Liwa Cultural Center 5,000 5,000 1666.7
24. Public Majlis, Liwa 2,500 2,500 833.3
25. Public Majlis, Saham(1) 2,500 0 833.3
26. Public Majlis, Saham(2) 2,500 0 833.3
27. Dental Clinic for Wadi Ahen Health Center 3,500 3,500 1166.7
June
28. Launched Ice-Making Unit at Liwa Fish Market 2,000 2,000 667
29. Jusoor launches its volunteering program 2016 1,000 500 333
30. Support Local Teams 3,000 1,000 1,000
31. The National Committee for Narcotics and Psychotropic Substances Honors Jusoor - - -
July
32. Sign Language training program 40 15 3
33. Jusoor Professional volunteering award 80 45 15
August
34. handicapped center in Liwa 500/year 270 90
35. Falaj Aqabail Park 10,000 10,000 10,000
36. Sign language Program 40 15 5
37. Liwa Cultural center Building 2500/ year 2500/ year 2500/ year
38. Sohar Sport Club Investment Building 500/year 100 50
September
39. Jusoor volunteering award 50 24 8
40. Artificial reefs project in Majees 5000 5000 1667
41. Grass roots development center 270 180 60
42. Autism center in Sohar 200/year 15 5
43. Beach cleaning voluntary campaign. 400 50 17
44. waste recycling voluntary camnpaign 50 0 0
45. covering halls voluntary campaign 30 0 0
46. Investment building of Majees Sport Club 210 210 70
October
47. Electronic Registration of student attendance in Al Batinah Schools 19000 9000 3000
48. FOSS Technologies Training 105 18 6
49. Blood Donation Campaigns 120 21 7
50. Young Imprint Training Program Initiative 50 10 4
51. Local Majlises Support in Shinas, Sohar and Al Suwaiq 300 0 0
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November
52. Jusoor Supports Production of 2200 Mango and Lemon Seedlings 15000 5000 1667
53. Blood Donation Voluntary campaign 62 0 0
54. Majees Club Investment Building Contracts Inked 240 240 120
55. Jusoor Celebrated the National Day with the Handicapped 500 360 120
56. Conservation of Marina life 50 0 0
57. Grave Yards restoration and Clean up Initiative 50 0 0
December
58. Inauguration of Falaj Al Subakh Maintenance Project 5000 1000 400
59. Children Learning Exploration Center Contract Inked 10000 10000 10000
60. Foundation Stone Laid for Drugs Rehabilitation Centre – Suhar 500 500 167
61. Graduation of Sign Language Trainees 40 15 5
62. Closing Event of Jusoor Volunteering Program 2016 200 60 20
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