in touch Spring 17_stage 2
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>in</strong> <strong>touch</strong><br />
Spr<strong>in</strong>g 20<strong>17</strong><br />
Our excit<strong>in</strong>g new<br />
event revealed<br />
Pages 4-5<br />
Russell’s story<br />
Pages 8-9<br />
Charity no 1108298<br />
www.thameshospice.org.uk
Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 3<br />
NEW!<br />
10 Sept<br />
20<strong>17</strong><br />
Berkshire’s first Bubble-filled 5k fun run<br />
W<strong>in</strong>dsor Racecourse<br />
from noon<br />
Support your local<br />
Hospice and sign up today<br />
Call 0<strong>17</strong>53 842121 or visit<br />
www.thameshospice.org.uk/bubblerush<br />
Welcome to the<br />
spr<strong>in</strong>g edition of<br />
In Touch magaz<strong>in</strong>e<br />
As we emerge from the w<strong>in</strong>ter months, I th<strong>in</strong>k it’s worth reflect<strong>in</strong>g<br />
on the festive season and just how busy th<strong>in</strong>gs have been at the<br />
Hospice. Sadly, people don’t stop need<strong>in</strong>g our care at Christmas<br />
and our patient and family services were full. This is also the<br />
busiest season for our Fundrais<strong>in</strong>g and Retail teams.<br />
It was lovely to see so many of you at<br />
our events, <strong>in</strong>clud<strong>in</strong>g Light up a Life, the<br />
Santa Dash, our Eton College Service<br />
and Well<strong>in</strong>gton Carol Concert. We had<br />
the most successful season ever and I<br />
would like to take this opportunity to<br />
thank you for support<strong>in</strong>g us. I’m always<br />
<strong>in</strong>spired by the sight of more than 600<br />
Santas dash<strong>in</strong>g through Sw<strong>in</strong>ley Forest<br />
– it really does kick-start the festivities.<br />
Our shops too were extremely busy<br />
dur<strong>in</strong>g the festive season, and I hope<br />
those of you who visited them were as<br />
impressed as I was with their decorations<br />
and seasonal sparkle! You can read<br />
about how we achieve our eye-catch<strong>in</strong>g<br />
displays on page 10. We also opened<br />
a new store <strong>in</strong> Amersham Old Town;<br />
if you haven’t already, please do visit<br />
and see what treasures you can f<strong>in</strong>d.<br />
Look<strong>in</strong>g forwards, we have lots of<br />
news for you. As I write this, we are<br />
on the cusp of submitt<strong>in</strong>g our plann<strong>in</strong>g<br />
application for our proposed new<br />
site, and are <strong>in</strong>credibly excited by the<br />
opportunity to be able to offer more<br />
care to our community. If we are<br />
granted plann<strong>in</strong>g permission, you<br />
will be the first to know and hope you<br />
will be able to support us <strong>in</strong> mak<strong>in</strong>g<br />
About Thames Hospice<br />
our ambition to have a new build<strong>in</strong>g<br />
by 2020 a reality.<br />
Cont<strong>in</strong>u<strong>in</strong>g our expansion plans across<br />
retail, we will shortly be open<strong>in</strong>g a<br />
new store <strong>in</strong> Maidenhead to replace<br />
our much-loved exist<strong>in</strong>g shop, which<br />
is be<strong>in</strong>g impacted by the regeneration<br />
scheme. We will cont<strong>in</strong>ue to open<br />
two new stores throughout the year.<br />
As well as new shops, we have two<br />
brand new fundrais<strong>in</strong>g events for 20<strong>17</strong> –<br />
a Ch<strong>in</strong>a Trek <strong>in</strong> October and Bubble Rush<br />
<strong>in</strong> September. The Bubble Rush is the first<br />
and only event of its k<strong>in</strong>d <strong>in</strong> Berkshire<br />
and you can f<strong>in</strong>d out all about it on<br />
page 5. I promise to take part if you do!<br />
F<strong>in</strong>ally, I’d like to thank you for all for<br />
your cont<strong>in</strong>ued support. We might<br />
sound a bit like a record on repeat,<br />
but with only 20% NHS fund<strong>in</strong>g, without<br />
you we simply could not fund our<br />
vital care, or cont<strong>in</strong>ue to work with<br />
our peers to keep palliative and<br />
end-of-life care firmly on the agenda.<br />
Best Wishes<br />
Debbie Raven<br />
Chief Executive<br />
Thames Hospice is the local charity for people liv<strong>in</strong>g with life-limit<strong>in</strong>g illnesses <strong>in</strong> East<br />
Berkshire and South Buck<strong>in</strong>ghamshire. A vital part of our work is also support<strong>in</strong>g their<br />
loved ones.<br />
We care for the physical, social and psychological needs of our patients, not just the<br />
condition. Our highly skilled medical team works with the patient and their family and<br />
carers to develop a complete support programme tailored to their <strong>in</strong>dividual needs.<br />
It costs more than £7million every year to keep our Hospice runn<strong>in</strong>g. We rely on 80%<br />
of our <strong>in</strong>come from charitable donations, which enables us to provide our services free<br />
of charge, 365 days a year, to the people who need us.<br />
Inside<br />
Latest news 4-5<br />
A day <strong>in</strong> the<br />
life of a Nurse 6<br />
Gifts <strong>in</strong> Wills 7<br />
Russell’s story 8-9<br />
Meet our store<br />
Visual Merchandiser 10<br />
Thank yous 11<br />
Thames Hospice, P<strong>in</strong>e Lodge,<br />
Hatch Lane, W<strong>in</strong>dsor,<br />
Berkshire SL4 3RW<br />
Call us 0<strong>17</strong>53 842121<br />
Visit us www.thameshospice.org.uk<br />
Follow us<br />
Charity no 1108<br />
Charity No 1108298
4<br />
Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 5<br />
Latest news headl<strong>in</strong>es<br />
NEW!<br />
Five<br />
m<strong>in</strong>utes<br />
with…<br />
L<strong>in</strong>da has been Head of our Inpatient Services<br />
s<strong>in</strong>ce January this year. Hav<strong>in</strong>g tra<strong>in</strong>ed as a nurse<br />
not far from the Hospice, at K<strong>in</strong>g Edward V11<br />
Hospital, she went on to work at Wexham Park<br />
Hospital and spent 23 years as a District Nurse.<br />
She lives with her husband <strong>in</strong> Flackwell Heath and<br />
has a son who is 22 and a 19-year-old daughter.<br />
What are your day-to-day responsibilities?<br />
“I have overall management of staff, visitors and patients on the<br />
Inpatient Unit. It’s 40% cl<strong>in</strong>ical, because if you don’t work out<br />
on the unit or appreciate what staff are go<strong>in</strong>g through, then how<br />
can you run it? It’s 60% management – ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g standards,<br />
mak<strong>in</strong>g sure nurses are up-to-scratch with their care, risk<br />
assessments, health and safety, audits and various other th<strong>in</strong>gs.”<br />
What do you love about your job?<br />
“I love the patient contact and mak<strong>in</strong>g a difference to them<br />
and their families. To be able to go home at the end of the<br />
day and <strong>in</strong>stantly know ‘that went really well’, or that I really<br />
helped someone.<br />
“Before I came here I spoke to a friend of m<strong>in</strong>e who was a<br />
district nurse and left to do someth<strong>in</strong>g else, and I asked her<br />
whether she missed district nurs<strong>in</strong>g, because that was the<br />
th<strong>in</strong>g I was really worried about com<strong>in</strong>g here. But actually,<br />
it’s been really good. I feel quite sad to th<strong>in</strong>k that s<strong>in</strong>ce<br />
I’ve been here I haven’t really missed it, but I th<strong>in</strong>k that’s<br />
because you still get that patient contact. I’ve just slotted<br />
<strong>in</strong>… so everyone keeps say<strong>in</strong>g, anyway!<br />
“It’s nice to work for a smaller organisation – it’s more personable,<br />
there are less emails and you get the one-to-one time <strong>in</strong>stead.”<br />
What does Hospice care mean to you?<br />
“Hospice care is be<strong>in</strong>g able to provide care for patients and<br />
their families at a holistic level. Where I have worked before<br />
you can’t always do that and certa<strong>in</strong>ly not the psychological<br />
support that they get here – it makes a big difference and<br />
it’s second to none.”<br />
Tell us someth<strong>in</strong>g people might not know about you…<br />
“I did the Tough Mudder challenge <strong>in</strong> Henley <strong>in</strong> 2015. A few<br />
of the people at the gym were try<strong>in</strong>g to get people together,<br />
so I signed up for it. I run and I like keep<strong>in</strong>g fit, but I kept<br />
gett<strong>in</strong>g <strong>in</strong>jured tra<strong>in</strong><strong>in</strong>g as I upped it. I’m the sort of person<br />
that if you sign up to someth<strong>in</strong>g you do it, so even though<br />
I didn’t do all the obstacles I completed the course.”<br />
Donation Station success<br />
Mart<strong>in</strong>-Baker, the world’s lead<strong>in</strong>g manufacturer of ejection<br />
and crashworthy seats, was the first organisation to host a<br />
Thames Hospice Donation Station.<br />
Companies, <strong>in</strong>clud<strong>in</strong>g Hous<strong>in</strong>g Solutions, F H<strong>in</strong>ds and C A<br />
Technologies, have also taken up our newest retail <strong>in</strong>itiative,<br />
where employees can br<strong>in</strong>g their pre-loved clothes, jewellery,<br />
homeware, books, CDs and DVDs <strong>in</strong>to work and drop them<br />
<strong>in</strong>to our Donation Station. The Retail Team will arrange to drop<br />
off the assembled station and pick up the items when it’s full.<br />
Robert Mart<strong>in</strong>, Director, Mart<strong>in</strong>-Baker, based <strong>in</strong> Denham, said:<br />
“I believe a large proportion of our employees, their family<br />
and friends will at some time rely on the care and support that<br />
hospices such as Thames Hospice provide. It is therefore very<br />
fitt<strong>in</strong>g that we facilitate our employees <strong>in</strong> be<strong>in</strong>g able to donate<br />
items at their workplace, to help raise vital funds for the Hospice.”<br />
The donations will be used to stock our grow<strong>in</strong>g portfolio<br />
of shops and every penny raised from items sold, will fund<br />
our expert palliative and end-of-life care. If you would like<br />
a Donation Station, or know someone who might, visit<br />
www.thameshospice.org.uk/donationstation, call 0<strong>17</strong>53 847408<br />
or email annie.campbell@thameshospiceshops.org<br />
Your spare change can help us change lives. By simply sort<strong>in</strong>g<br />
out any foreign notes or co<strong>in</strong>s left over from holidays or<br />
bus<strong>in</strong>ess trips, we will work with Cash4Co<strong>in</strong>s to turn them <strong>in</strong>to<br />
useful donations for us.<br />
Any old British or Irish currency, old decimal co<strong>in</strong>s or farth<strong>in</strong>gs,<br />
1d pennies, shill<strong>in</strong>gs or crowns will be accepted, as well as any<br />
and all foreign currency – <strong>in</strong>clud<strong>in</strong>g Dollars, Marks and Pesetas.<br />
We will have a ‘Foreign Currency’ collection bucket on the<br />
reception desk at our Hospice <strong>in</strong> Hatch Lane, W<strong>in</strong>dsor, or<br />
simply drop these <strong>in</strong>to our yellow<br />
collection boxes <strong>in</strong> shops and<br />
bus<strong>in</strong>esses around Berkshire<br />
and Buck<strong>in</strong>ghamshire.<br />
10 Sept<br />
20<strong>17</strong><br />
Berkshire’s First Bubble Rush<br />
We’re hold<strong>in</strong>g Berkshire’s very first Bubble Rush! Tak<strong>in</strong>g place at W<strong>in</strong>dsor<br />
Racecourse on Sunday 10 September, this is a 5k fun run with a difference.<br />
Foam canons will blast out a sea of coloured bubbles as you, your colleagues,<br />
family and friends, walk or run this brand new event to raise funds for us.<br />
To f<strong>in</strong>d out more, or to be part of Berkshire’s first Bubble Rush, visit<br />
www.thameshospice.org.uk/bubblerush #bubblerush5k<br />
Sunflower Walk<br />
Our Sunflower Walk is back! You can<br />
choose to walk a 13k, 6.5k or 4k route<br />
around the stunn<strong>in</strong>g Virg<strong>in</strong>ia Water,<br />
<strong>in</strong> Surrey, to support us.<br />
Tak<strong>in</strong>g place on Saturday 20 May from 10am, this is<br />
an event for all ages and abilities… not forgett<strong>in</strong>g your<br />
four-legged friends. On the day, there will be children’s<br />
enterta<strong>in</strong>ment and refreshments, plus a medal for everyone<br />
who crosses the f<strong>in</strong>ish l<strong>in</strong>e. Registration is now open at<br />
www.thameshospice.org.uk/sunflowerwalk For our<br />
full challenge programme, check out our fundrais<strong>in</strong>g<br />
events leaflet enclosed.<br />
A Short Film<br />
About Us<br />
We are thrilled to be able<br />
to announce the launch of ‘A<br />
Short Film About Us’, a project<br />
we’ve been lucky enough to<br />
work on with world-renowned<br />
Broadcast<strong>in</strong>g and Media Production Company, Special Treats.<br />
We are honoured the team – who have worked on countless box<br />
office smashes, <strong>in</strong>clud<strong>in</strong>g Bond and Star Wars – so generously<br />
donated their time, free of charge, to create what we th<strong>in</strong>k is a<br />
truly <strong>in</strong>spir<strong>in</strong>g short film captur<strong>in</strong>g the essence of Thames Hospice.<br />
To view A Short Film About Us,<br />
visit www.thameshospice.org.uk<br />
Follow us on Facebook, Twitter or L<strong>in</strong>kedIn<br />
for more news, views and snapshots of Hospice life<br />
Star-studded celebration<br />
Our Old Amersham shop, at 2-4 The Broadway, has cont<strong>in</strong>ued<br />
to sh<strong>in</strong>e after its star-studded launch <strong>in</strong> December.<br />
S<strong>in</strong>ger, dancer and TV presenter, Rosemarie Ford, and a surprise<br />
visit from her husband, much-loved actor, Robert L<strong>in</strong>dsay, drew<br />
shoppers to get a first look at our sought-after donations of<br />
clothes, accessories and upcycled homeware. Upstairs, there<br />
is a dedicated Home Studio department, where customers can<br />
purchase Frenchic furniture pa<strong>in</strong>t and stylish homeware items,<br />
upcycled by a creative team of volunteers. The shop is open<br />
Monday to Saturday, 9am-5pm, and Sunday, 11am-5pm.<br />
The open<strong>in</strong>g weekend generated more than £3,000 – enough to<br />
fund around three days’ care on our Inpatient Unit, and the shop<br />
cont<strong>in</strong>ues to thrive. Rosemarie was jo<strong>in</strong>ed by other special guests,<br />
<strong>in</strong>clud<strong>in</strong>g Councillor Mark Vivis, who has s<strong>in</strong>ce visited the Hospice<br />
to see the other ways he can support our work.<br />
This month will see our Maidenhead shop move onto the High<br />
Street, opposite Marks and Spencer. Keep an eye out on our<br />
website or social media channels for details of our launch event.
6 Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 7<br />
Car<strong>in</strong>g for the future<br />
Are you a nurse or do you<br />
know someone who is?<br />
We have opportunities for newly qualified and<br />
experienced Staff Nurses to jo<strong>in</strong> our wonderful team.<br />
Whether you are return<strong>in</strong>g to nurs<strong>in</strong>g after a break or look<strong>in</strong>g<br />
for bank work, we need you to cont<strong>in</strong>ue deliver<strong>in</strong>g expert<br />
nurs<strong>in</strong>g care and make the difference to local people at<br />
life’s most difficult time.<br />
We are experts <strong>in</strong> palliative and end-of-life care and can<br />
offer you flexible hours <strong>in</strong> a supportive workplace, where the<br />
welfare of patients and families is at the centre of everyth<strong>in</strong>g<br />
we do. We work <strong>in</strong> collaboration with local healthcare<br />
providers and take an <strong>in</strong>novative approach to develop<strong>in</strong>g<br />
new patient-centred services <strong>in</strong> a small, friendly organisation.<br />
Nurs<strong>in</strong>g at<br />
Thames Hospice<br />
“My name is Anne Jones; I am<br />
a Sister on the Inpatient unit<br />
and have worked at the Hospice<br />
for 10 years. I have been a<br />
registered nurse s<strong>in</strong>ce 1984<br />
and worked on acute wards<br />
and a surgical unit before<br />
jo<strong>in</strong><strong>in</strong>g Thames Hospice.<br />
As the nurse <strong>in</strong> charge, I am responsible for the day-to-day<br />
runn<strong>in</strong>g of the Inpatient Unit and the quality of nurs<strong>in</strong>g care<br />
– ensur<strong>in</strong>g patients’ physical, psychological and spiritual<br />
care needs are met, as well as support<strong>in</strong>g their families.<br />
“Patients may come to the Hospice to have their symptoms<br />
– such as nausea and pa<strong>in</strong> – controlled, to provide respite care<br />
for their families and, of course, some patients come to us<br />
for end-of-life care. Our goal is to provide holistic care to<br />
patients and families each and every day – support<strong>in</strong>g them<br />
through their life-chang<strong>in</strong>g journeys.<br />
“People who are cop<strong>in</strong>g with life-limit<strong>in</strong>g conditions are<br />
sometimes frightened about com<strong>in</strong>g <strong>in</strong>to a hospice as some<br />
people th<strong>in</strong>k that the only reason you come <strong>in</strong>to the Hospice<br />
is because you are fac<strong>in</strong>g the end of your life. But many<br />
patients come to the Hospice for a few days because they<br />
are experienc<strong>in</strong>g symptoms they are f<strong>in</strong>d<strong>in</strong>g difficult to<br />
manage, and once these symptoms have been managed<br />
they can go home.<br />
“I feel privileged to work at the Hospice and our staff are<br />
committed to ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g our excellent standards of care at<br />
all times. No one knows what the future holds and any one<br />
of us may need the services of the Hospice dur<strong>in</strong>g our lives,<br />
so we all need to help patients and families live every moment<br />
of each day and help create memories for them to cherish.<br />
“I became a nurse because I have always felt compassionate<br />
about provid<strong>in</strong>g care to people who need it. I enjoy help<strong>in</strong>g<br />
people and it’s reward<strong>in</strong>g to offer support, know<strong>in</strong>g that<br />
I may have given comfort to someone at a vulnerable time.<br />
My decision to be a nurse came early on <strong>in</strong> my life and my<br />
passion to achieve this grew over time. For me, palliative<br />
and end-of-life care is where I feel I can make a difference,<br />
and at the end of my shift I know that I’ve done someth<strong>in</strong>g<br />
worthwhile and made a positive impact on someone’s life.”<br />
F<strong>in</strong>d our current vacancies, meet the team and learn more about what it’s like<br />
to work at Thames Hospice, at www.thameshospice.org.uk/workwithus<br />
or call 0<strong>17</strong>53 848929.<br />
We took a few moments to chat with Jeannetta,<br />
who volunteers on our reception, about why she<br />
supports the Hospice, and what made her decide<br />
to leave Thames Hospice a gift <strong>in</strong> her Will.<br />
Why do you support the Hospice?<br />
“My father died of cancer <strong>in</strong> hospital. His medical care was commendable, but<br />
little thought or consideration was given to my mother dur<strong>in</strong>g this stressful time.<br />
For this reason, I especially appreciate the Hospice’s holistic approach for the<br />
patient and their family.<br />
Thames Hospice is<br />
so well respected <strong>in</strong> the<br />
community – almost<br />
everyone knows someone<br />
who has been helped by<br />
the Hospice – so it was<br />
the first place I chose<br />
to volunteer after<br />
I retired early.<br />
What do you do at the Hospice?<br />
“20 years ago I began as a Volunteer Driver and helped <strong>in</strong> what was the Day Hospice.<br />
Immediately I learned how much the Hospice meant to patients and their carers.<br />
One chap, who lived alone, would say when I collected him, ‘This is the best day of<br />
my week; I smile the m<strong>in</strong>ute your car comes <strong>in</strong>to view to take me to the Hospice.’<br />
“Now I’m on reception, I see how much our visitors appreciate the Hospice’s care<br />
and compassion. Visitors often comment on how relieved and grateful they are<br />
that their loved one is <strong>in</strong> our care.”<br />
What made you decide to leave a gift to Thames Hospice?<br />
“As I have supported the Hospice for over 20 years now, it seems natural to<br />
cont<strong>in</strong>ue that support with a gift <strong>in</strong> my Will. It gives me great satisfaction to know<br />
I will be giv<strong>in</strong>g further support to the work I keenly supported <strong>in</strong> my lifetime.”<br />
What do you hope your gift will achieve?<br />
“Provid<strong>in</strong>g exceptional resources and generous staff-to-patient ratios comes at<br />
a substantial, ever-<strong>in</strong>creas<strong>in</strong>g, cost. I hope my gift <strong>in</strong> my Will, will help the Hospice<br />
to cont<strong>in</strong>ue to offer their excellent care, free of charge, to patients and families<br />
at a critical, vulnerable time <strong>in</strong> their lives.”<br />
How did you f<strong>in</strong>d the process of mak<strong>in</strong>g a gift <strong>in</strong> your will?<br />
“It was very straightforward. It was easy to do with a solicitor and any solicitor will<br />
know the right word<strong>in</strong>g to help you achieve what you want. You can even amend<br />
an exist<strong>in</strong>g will if you wish.”<br />
We have recently produced a Gifts <strong>in</strong> Wills Guide to help supporters like Jeannetta.<br />
If you would like a copy, or want to hear more about gifts <strong>in</strong> Wills, call 0<strong>17</strong>53 842121<br />
or email stuart.munday@thameshospice.org.uk<br />
Our Fundrais<strong>in</strong>g<br />
Promise<br />
Do you know about our Fundrais<strong>in</strong>g<br />
Promise? This is our promise to you, our<br />
supporters, about how Thames Hospice<br />
raises money and the security of your<br />
personal details.<br />
We are members of both the Institute of<br />
Fundrais<strong>in</strong>g and the Fundrais<strong>in</strong>g Regulator,<br />
follow<strong>in</strong>g the code of practice to ma<strong>in</strong>ta<strong>in</strong><br />
a high standard of fundrais<strong>in</strong>g. We do not<br />
share our supporters’ details with anyone;<br />
we only ever use your details to thank you<br />
for your support, send details of ways you<br />
can cont<strong>in</strong>ue to support us, and to update<br />
you on what is happen<strong>in</strong>g at the Hospice,<br />
like with this edition of In Touch.<br />
Everyone at Thames Hospice really values<br />
your ongo<strong>in</strong>g support and our relationship<br />
with you, which is why we have set out our<br />
commitments to you <strong>in</strong> our Fundrais<strong>in</strong>g<br />
Promise. For more <strong>in</strong>formation, please<br />
see www.thameshospice.org.uk/<br />
ourfundrais<strong>in</strong>gpromise<br />
Thank you for your cont<strong>in</strong>ued support.<br />
Neil Harman, Director of Fundrais<strong>in</strong>g<br />
Help us raise<br />
thousands of pounds<br />
We are look<strong>in</strong>g for outgo<strong>in</strong>g and proactive<br />
people with a good knowledge of their<br />
local community, to help us distribute<br />
our collection boxes.<br />
Our collection boxes generate more<br />
than £12,000 every year, an important<br />
contribution to our fundrais<strong>in</strong>g activities.<br />
As a Collection Box Coord<strong>in</strong>ator, you would<br />
be manag<strong>in</strong>g the placement and pick-up of<br />
collection boxes <strong>in</strong> organisations <strong>in</strong>clud<strong>in</strong>g<br />
pubs, shops and offices. We are particularly<br />
look<strong>in</strong>g for volunteers <strong>in</strong> Crowthorne,<br />
Gerrards Cross, Marlow, Wok<strong>in</strong>gham<br />
and Uxbridge.<br />
The support you provide will make a big<br />
difference to our Fundrais<strong>in</strong>g Team and,<br />
most importantly, to our patients and<br />
their families. If you could spare some<br />
time on a regular basis, with flexible hours<br />
to suit you, then please get <strong>in</strong> <strong>touch</strong> with<br />
Sandra or Alison on 0<strong>17</strong>53 842121.
8 Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 9<br />
Russell with Hospice Nurse XXXXX<br />
Russell’s Story<br />
“If I hadn’t come here, I wouldn’t be alive”<br />
Diagnosed with term<strong>in</strong>al lung cancer <strong>in</strong> July 2016 and<br />
liv<strong>in</strong>g with an <strong>in</strong>creas<strong>in</strong>g level of pa<strong>in</strong>, Russell Lewis tried<br />
to rema<strong>in</strong> at home – car<strong>in</strong>g for himself and stay<strong>in</strong>g<br />
motivated by plann<strong>in</strong>g daily trips and tasks. But when<br />
a tra<strong>in</strong> ride to see his daughter landed him <strong>in</strong> hospital,<br />
he was referred to Thames Hospice and has been<br />
receiv<strong>in</strong>g symptom control and respite care ever s<strong>in</strong>ce.<br />
Top:<br />
Thames Hospice<br />
garden, Russells<br />
favourite places<br />
Bottom:<br />
Russell with Hospice<br />
Nurse XXXXX<br />
Aged 42, Russell has always been fiercely <strong>in</strong>dependent after<br />
be<strong>in</strong>g taken <strong>in</strong>to care at the age of five. He said: “I had an<br />
unfortunate start <strong>in</strong> life – my parents had problems with drugs,<br />
alcohol and crime and felt the need to take their frustrations<br />
out on me and my little brother. But I always stood <strong>in</strong> the way,<br />
tak<strong>in</strong>g a lot of physical violence and abuse, and eventually the<br />
police and social services took me and my brother <strong>in</strong>to care.”<br />
He cont<strong>in</strong>ued: “Com<strong>in</strong>g to Thames Hospice, that’s one th<strong>in</strong>g I<br />
have given <strong>in</strong>to. When I came here, I had a high pa<strong>in</strong> threshold,<br />
but nurses were say<strong>in</strong>g ‘please let us help you’, but I’ve always<br />
done it myself, so ask<strong>in</strong>g someone else to help me was difficult.<br />
I never really knew there were people <strong>in</strong> the world who<br />
were that compassionate and want<strong>in</strong>g to help, but there are<br />
people here who want to help you so much they f<strong>in</strong>d it almost<br />
offensive when you don’t ask and then worry about you. I saw<br />
that, recognised it, and now I ask for help when I need help.”<br />
Russell has lived <strong>in</strong> places up and down the M4 corridor –<br />
from his birth home <strong>in</strong> Chelsea’s World’s End Estate, to<br />
children’s homes <strong>in</strong> Henley-on-Thames, Wales and the<br />
Cotswolds, as well as fac<strong>in</strong>g many years on the streets.<br />
He has now made Slough his home – a place he praises for<br />
its diversity and close l<strong>in</strong>ks to the towns and countryside he<br />
loves. He feels that because of his lifestyle, when he reported<br />
his symptoms to healthcare professionals, they were more<br />
concerned about his mental health and potential for physical<br />
violence – someth<strong>in</strong>g Russell doesn’t agree with. He believes<br />
this led to six trips to A&E and a subsequent late diagnosis,<br />
by which po<strong>in</strong>t it was too late for treatment. He said: “Because<br />
of the life that I’ve come from, it’s automatically presumed I’m<br />
violent, a drug addict and an alcoholic, but I’m not. My doctor<br />
was only giv<strong>in</strong>g me morph<strong>in</strong>e for my pa<strong>in</strong> and it was really<br />
bad for me; it stopped me eat<strong>in</strong>g and I lost all my weight.<br />
If it wasn’t for com<strong>in</strong>g to Thames Hospice, I really believe that<br />
by now I would have been gone. I was at home and literally<br />
pull<strong>in</strong>g myself across the floor with no care or medication.”<br />
At Thames Hospice, we believe everyone has the right to<br />
die with compassion and dignity. Anyone aged 18 and over<br />
fac<strong>in</strong>g a life-limit<strong>in</strong>g illness – whether that is cancer, illnesses<br />
result<strong>in</strong>g from addiction, heart disease or neurological<br />
illnesses, <strong>in</strong>clud<strong>in</strong>g Motor Neurone Disease and Dementia –<br />
can be referred to access our free, 24-hour care. Our ethos<br />
is built on provid<strong>in</strong>g holistic care and patients are admitted<br />
based on their personal circumstances as much as their<br />
immediate medical needs. With Russell liv<strong>in</strong>g alone and his<br />
health deteriorat<strong>in</strong>g, he is be<strong>in</strong>g cared for at Thames Hospice<br />
whilst the cl<strong>in</strong>ical team f<strong>in</strong>ds a suitable care home for him.<br />
Russell is deeply religious and has a huge passion for music<br />
– play<strong>in</strong>g the guitar, a skill he learnt on the streets to make<br />
money rather than turn<strong>in</strong>g to crime. When he is well enough,<br />
he plays here <strong>in</strong> The Sanctuary – an <strong>in</strong>door and outdoor space<br />
used for relaxation and day therapies. He said: “It helps me<br />
to play outside; I get lost <strong>in</strong> my own music. A lot of people<br />
today suffer with mental health problems, like me, and when<br />
they can relate to another person and it’s my music that’s<br />
sooth<strong>in</strong>g that, it’s an amaz<strong>in</strong>g connection.<br />
“The Hospice has meant liv<strong>in</strong>g, I’m alive. I honestly believe<br />
that. If I hadn’t come here I wouldn’t be alive. The first week<br />
I couldn’t do anyth<strong>in</strong>g, then I started eat<strong>in</strong>g – I hadn’t eaten<br />
properly for months. I had lost so much weight, I wasn’t on any<br />
pa<strong>in</strong> relief, and it was the people here who tried to help me.”<br />
It’s not only the patient we care for, our spiritual, counsell<strong>in</strong>g,<br />
respite and therapy services are all available to patients’<br />
loved ones. Russell is father to four children he loves dearly,<br />
and rema<strong>in</strong>s close to their mothers and subsequent children.<br />
He has a few good friends, one of which he classes as a brother<br />
and who he credits for help<strong>in</strong>g him through his tough times.<br />
He said: “Be<strong>in</strong>g here, it helps them to understand a bit more.<br />
I know when I was out there liv<strong>in</strong>g by myself and I tried to talk<br />
to them about how I was feel<strong>in</strong>g, it was quite difficult because<br />
it upset them. But when they come here, they can see it more<br />
and understand more; they can ask more questions and it puts<br />
them more at ease. It’s easier for me to talk to the people<br />
I love and for them to talk back to me about the reality of<br />
what’s happen<strong>in</strong>g. I th<strong>in</strong>k it def<strong>in</strong>itely helps them know<strong>in</strong>g<br />
I’m safe and be<strong>in</strong>g looked after so well here. Gosh, this is a<br />
nice place to be. It’s peaceful, it’s relax<strong>in</strong>g, I only have to see<br />
a member of the team and I don’t have to th<strong>in</strong>k anymore –<br />
I know I am safe and alright straight away.”<br />
Thames Hospice is dedicated to the complex needs of the<br />
diverse catchment area we serve and our vision is, and always<br />
will be, quality of life, to the end of life, for everyone. Russell<br />
f<strong>in</strong>ished: “The first children’s home I was <strong>in</strong> had a garden<br />
exactly like the Hospice one, the same shape, and at the back of<br />
the lawn was an oak tree, just like yours, and it was a focal po<strong>in</strong>t<br />
of my life grow<strong>in</strong>g up. Then I came here, looked outside, looked<br />
at that tree and thought ‘Wow Russ, you’re back <strong>in</strong> your garden<br />
aga<strong>in</strong>’, and that’s quite a weird and calm<strong>in</strong>g thought. They are<br />
good memories and it’s peace for me. I go <strong>in</strong> the gardens a lot<br />
and I like listen<strong>in</strong>g for the birds – it’s a lovely garden.<br />
This place is amaz<strong>in</strong>g – I love it here.<br />
All the people who work here are absolutely<br />
amaz<strong>in</strong>g. I th<strong>in</strong>k that if I hadn’t come here,<br />
I’d be dead by now… and if I wasn’t dead,<br />
I’d be <strong>in</strong> a really bad way, so thank you.
10<br />
Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 11<br />
Stand<strong>in</strong>g out from the crowd<br />
My name is Jessica Manderston and I am the<br />
Visual Merchandis<strong>in</strong>g Manager for Thames Hospice.<br />
Thank you<br />
for mak<strong>in</strong>g a difference<br />
Hear from<br />
a volunteer<br />
Iwona, who volunteers weekly at<br />
our Gerrards Cross store, spoke<br />
to us about her experiences as a<br />
Visual Merchandis<strong>in</strong>g Volunteer.<br />
“The store is very different from<br />
other charity shops and we are always<br />
re-merchandis<strong>in</strong>g to make the store<br />
<strong>in</strong>vit<strong>in</strong>g and attractive. I was a Fashion<br />
Buyer for Fenwicks before I retired<br />
and volunteer<strong>in</strong>g here has let me<br />
be creative with fashion aga<strong>in</strong>. This<br />
is a different experience from high<br />
street merchandis<strong>in</strong>g, as you get<br />
such a variation of items <strong>in</strong> the store.<br />
It’s really fun to work with the shop<br />
manager to theme colours and make<br />
the store look its best. Giv<strong>in</strong>g time back<br />
to Thames Hospice is very reward<strong>in</strong>g<br />
and I really enjoy my role here as I like<br />
chatt<strong>in</strong>g to the local community.”<br />
Volunteers are vital to the<br />
success of Thames Hospice<br />
and we’re always look<strong>in</strong>g<br />
for more volunteers across our<br />
<strong>17</strong> shops. We are currently seek<strong>in</strong>g<br />
Retail Assistants and a number of<br />
specialist vacancies – <strong>in</strong>clud<strong>in</strong>g Visual<br />
Merchandis<strong>in</strong>g Assistants and people<br />
with muscle to move heavy items.<br />
The hours are very flexible so you<br />
can fit volunteer<strong>in</strong>g around you.<br />
If you want to help, please visit our<br />
website www.thameshospice.org.uk/<br />
volunteer or contact Jennifer Bird,<br />
Head of Volunteer<strong>in</strong>g, by email<strong>in</strong>g<br />
jennifer.bird@thameshospice.org.uk<br />
or call 0<strong>17</strong>53 848945.<br />
The aim of visual merchandis<strong>in</strong>g is to<br />
present a retail space that attracts and<br />
engages customers and, <strong>in</strong> turn, maximises<br />
sales. Visual Merchandis<strong>in</strong>g <strong>in</strong>corporates<br />
everyth<strong>in</strong>g from the store layout, light<strong>in</strong>g,<br />
fixtures and fitt<strong>in</strong>gs, to the w<strong>in</strong>dow<br />
display, shop signage, housekeep<strong>in</strong>g and<br />
pick<strong>in</strong>g background music customers will<br />
enjoy. All of these elements have a huge<br />
<strong>in</strong>fluence on the customer experience<br />
and are key to encourag<strong>in</strong>g customers<br />
to shop with us aga<strong>in</strong>.<br />
I have worked <strong>in</strong> visual merchandis<strong>in</strong>g roles<br />
for large retailers <strong>in</strong>clud<strong>in</strong>g Marks and<br />
Spencer, House of Fraser and most recently<br />
Thomas P<strong>in</strong>k. My professional background<br />
is very much <strong>in</strong> high street retail, but I have<br />
always had a real passion for charity and<br />
v<strong>in</strong>tage shopp<strong>in</strong>g. For me, it’s not just<br />
about f<strong>in</strong>d<strong>in</strong>g a barga<strong>in</strong> but the shopp<strong>in</strong>g<br />
experience as a whole. I love brows<strong>in</strong>g the<br />
eclectic mix of products, f<strong>in</strong>d<strong>in</strong>g hidden<br />
gems and also know<strong>in</strong>g that my money<br />
is support<strong>in</strong>g a worthwhile cause.<br />
The role of a visual merchandiser is<br />
common <strong>in</strong> high end and high street<br />
retailers and these companies will often<br />
have a dedicated department of visual<br />
specialists. However, specific visual<br />
merchandis<strong>in</strong>g roles are a fairly new<br />
concept <strong>in</strong> the charity retail sector. This<br />
was prompted by retail expert Mary<br />
Portas’ work with Save the Children <strong>in</strong><br />
2009, where she helped them to set up<br />
a new range of charity shops <strong>in</strong>spired by<br />
the <strong>in</strong>terior of designer stores. With the<br />
success of these shops, the importance<br />
of <strong>in</strong>novative visual merchandis<strong>in</strong>g with<strong>in</strong><br />
charity retail became a real focus. My boss<br />
and Thames Hospice’s Director of Retail,<br />
Julie Rowley, is very passionate about the<br />
look and feel of our stores and stand<strong>in</strong>g<br />
out from the crowd. My role was created<br />
follow<strong>in</strong>g this trend and, s<strong>in</strong>ce start<strong>in</strong>g, I<br />
have implemented clearer visual guidel<strong>in</strong>es<br />
which I share with our store managers,<br />
to ensure a consistent look across our <strong>17</strong><br />
I’m really proud of our<br />
achievements so far and am<br />
look<strong>in</strong>g forward to work<strong>in</strong>g<br />
on new projects with our<br />
wonderful team of staff<br />
and volunteers.<br />
stores. This helps us offer our customers<br />
the latest trends, and this is prov<strong>in</strong>g to be<br />
effective both commercially and visually.<br />
Our stores raise roughly a third of the<br />
Hospice’s <strong>in</strong>come and this helps my<br />
frontl<strong>in</strong>e colleagues to provide free expert<br />
care to the local community. With such<br />
high <strong>in</strong>come targets, my day-to-day role<br />
is very busy, and <strong>in</strong> the last year we<br />
have also opened three new stores; <strong>in</strong><br />
Gerrards Cross, Farnham Common and<br />
Old Amersham. We have also refitted<br />
our established stores <strong>in</strong> Sunn<strong>in</strong>ghill and<br />
B<strong>in</strong>field to offer our customers a more<br />
<strong>in</strong>vit<strong>in</strong>g and <strong>in</strong>spir<strong>in</strong>g environment. Last<br />
year, we <strong>in</strong>troduced a specialised Visual<br />
Merchandis<strong>in</strong>g Volunteer role, to help us<br />
susta<strong>in</strong> our high-quality merchandis<strong>in</strong>g<br />
across the stores. This role allows us to<br />
offer new volunteer roles, where people<br />
can use their skills and creativity to help<br />
shop managers with floor displays and<br />
merchandis<strong>in</strong>g new stock.<br />
3M, the science-based technology company, <strong>in</strong> Bracknell,<br />
chose to support us <strong>in</strong> 2016. They hosted staff fundrais<strong>in</strong>g<br />
challenges, fairs and raffles and generated an amaz<strong>in</strong>g<br />
£2,700. Our Trusts and Grants Fundraiser, Helen Saich,<br />
visited them to pick up the cheque and congratulate them<br />
on their stellar efforts.<br />
We would like to thank Mark Cooper for tak<strong>in</strong>g part <strong>in</strong> the<br />
f<strong>in</strong>al Tough Guy challenge <strong>in</strong> January – rais<strong>in</strong>g more than<br />
£1,200 for us. This gruell<strong>in</strong>g event <strong>in</strong>volves a 15km run,<br />
sub-zero temperatures, barbed wire and electric shocks!<br />
Before sign<strong>in</strong>g up for the event Mark, who<br />
works for ejection seat manufacturer<br />
Mart<strong>in</strong>-Baker, near Uxbridge,<br />
had never run more than 3k.<br />
Mark, we th<strong>in</strong>k you’re amaz<strong>in</strong>g!<br />
Fundrais<strong>in</strong>g Groups<br />
With demand for our services ris<strong>in</strong>g every year, the<br />
amount we must raise to cont<strong>in</strong>ue deliver<strong>in</strong>g our expert<br />
care <strong>in</strong>creases. This means we are ever-more reliant on<br />
the hard work and commitment of our fundrais<strong>in</strong>g groups,<br />
who tirelessly fundraise on our behalf. We count ourselves<br />
<strong>in</strong>credibly fortunate to work with these wonderful people,<br />
who <strong>in</strong> 2016 raised a stagger<strong>in</strong>g £90,000 via coffee morn<strong>in</strong>gs,<br />
balls, collections and even a magic show.<br />
We would like to use this space to say a very special f<strong>in</strong>al<br />
thank you to the wonderful Datchet Fundrais<strong>in</strong>g Group.<br />
Known for their bumper, biannual quizzes – which saw more<br />
than 150 people at a time gett<strong>in</strong>g quizzical for us – regrettably<br />
they are no longer able to give us their time <strong>in</strong> an official<br />
capacity. They would like to thank everyone who helped<br />
John Guest Ltd is a British manufacturer that designs and makes<br />
push-fit fitt<strong>in</strong>gs and pipe for a wide spectrum of <strong>in</strong>dustries.<br />
Based <strong>in</strong> West Drayton, they have supported many Thames<br />
Hospice community and fundrais<strong>in</strong>g <strong>in</strong>itiatives s<strong>in</strong>ce 2004.<br />
John Guest’s staff have always been <strong>in</strong>credibly generous and<br />
enthusiastic and we are so grateful that they have, once aga<strong>in</strong>,<br />
chosen to support our Sunflower Walk <strong>in</strong> May. Their cont<strong>in</strong>ued<br />
k<strong>in</strong>dness makes such a difference to the help we can provide<br />
for our patients and their families.<br />
Many thanks to Adelie foods, for provid<strong>in</strong>g more than<br />
600 sandwiches for our Santa Dash. These were a welcome<br />
treat for dashers who has been work<strong>in</strong>g up an appetite on<br />
the course, and to the volunteers and marshals who helped<br />
out on that cold morn<strong>in</strong>g. They are currently support<strong>in</strong>g<br />
us as their Charity of the Year.<br />
The Two Brewers Pub, <strong>in</strong> W<strong>in</strong>dsor, held its Christmas Carol<br />
‘s<strong>in</strong>galong’ <strong>in</strong> December, draw<strong>in</strong>g a huge crowd. Every year<br />
this lovely pub raises funds by sell<strong>in</strong>g their carol sheets, and<br />
this year they made over £300. There was a great atmosphere<br />
and, although it was a very cold night, the hot dr<strong>in</strong>ks kept<br />
everyone warm and and <strong>in</strong> good voice! We would like to thank<br />
the Two Brewers for their ongo<strong>in</strong>g support.<br />
them raise these funds and we are delighted the group’s<br />
Chairman, Barbara, and Keith Rees will still cont<strong>in</strong>ue to help<br />
us with the sales from the antiques fairs they can attend.<br />
Over the 30 years together, they have raised an astound<strong>in</strong>g<br />
amount – more than £85,000 s<strong>in</strong>ce 2007 alone. This is<br />
equivalent to a week’s runn<strong>in</strong>g costs for the Inpatient<br />
Unit, so you can see just how much the Datchet group has<br />
contributed to the success of Thames Hospice. Thank you<br />
for your hard work and commitment over the years.<br />
If you are <strong>in</strong>terested <strong>in</strong> jo<strong>in</strong><strong>in</strong>g a fundrais<strong>in</strong>g group, or start<strong>in</strong>g<br />
your own, please contact Alison Evans on 0<strong>17</strong>53 848963 or<br />
by email<strong>in</strong>g alison.evans@thameshospice.org.uk This is a<br />
great way to make friends, learn new skills and play a key<br />
role <strong>in</strong> your community.