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<strong>in</strong> <strong>touch</strong><br />

Spr<strong>in</strong>g 20<strong>17</strong><br />

Our excit<strong>in</strong>g new<br />

event revealed<br />

Pages 4-5<br />

Russell’s story<br />

Pages 8-9<br />

Charity no 1108298<br />

www.thameshospice.org.uk


Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 3<br />

NEW!<br />

10 Sept<br />

20<strong>17</strong><br />

Berkshire’s first Bubble-filled 5k fun run<br />

W<strong>in</strong>dsor Racecourse<br />

from noon<br />

Support your local<br />

Hospice and sign up today<br />

Call 0<strong>17</strong>53 842121 or visit<br />

www.thameshospice.org.uk/bubblerush<br />

Welcome to the<br />

spr<strong>in</strong>g edition of<br />

In Touch magaz<strong>in</strong>e<br />

As we emerge from the w<strong>in</strong>ter months, I th<strong>in</strong>k it’s worth reflect<strong>in</strong>g<br />

on the festive season and just how busy th<strong>in</strong>gs have been at the<br />

Hospice. Sadly, people don’t stop need<strong>in</strong>g our care at Christmas<br />

and our patient and family services were full. This is also the<br />

busiest season for our Fundrais<strong>in</strong>g and Retail teams.<br />

It was lovely to see so many of you at<br />

our events, <strong>in</strong>clud<strong>in</strong>g Light up a Life, the<br />

Santa Dash, our Eton College Service<br />

and Well<strong>in</strong>gton Carol Concert. We had<br />

the most successful season ever and I<br />

would like to take this opportunity to<br />

thank you for support<strong>in</strong>g us. I’m always<br />

<strong>in</strong>spired by the sight of more than 600<br />

Santas dash<strong>in</strong>g through Sw<strong>in</strong>ley Forest<br />

– it really does kick-start the festivities.<br />

Our shops too were extremely busy<br />

dur<strong>in</strong>g the festive season, and I hope<br />

those of you who visited them were as<br />

impressed as I was with their decorations<br />

and seasonal sparkle! You can read<br />

about how we achieve our eye-catch<strong>in</strong>g<br />

displays on page 10. We also opened<br />

a new store <strong>in</strong> Amersham Old Town;<br />

if you haven’t already, please do visit<br />

and see what treasures you can f<strong>in</strong>d.<br />

Look<strong>in</strong>g forwards, we have lots of<br />

news for you. As I write this, we are<br />

on the cusp of submitt<strong>in</strong>g our plann<strong>in</strong>g<br />

application for our proposed new<br />

site, and are <strong>in</strong>credibly excited by the<br />

opportunity to be able to offer more<br />

care to our community. If we are<br />

granted plann<strong>in</strong>g permission, you<br />

will be the first to know and hope you<br />

will be able to support us <strong>in</strong> mak<strong>in</strong>g<br />

About Thames Hospice<br />

our ambition to have a new build<strong>in</strong>g<br />

by 2020 a reality.<br />

Cont<strong>in</strong>u<strong>in</strong>g our expansion plans across<br />

retail, we will shortly be open<strong>in</strong>g a<br />

new store <strong>in</strong> Maidenhead to replace<br />

our much-loved exist<strong>in</strong>g shop, which<br />

is be<strong>in</strong>g impacted by the regeneration<br />

scheme. We will cont<strong>in</strong>ue to open<br />

two new stores throughout the year.<br />

As well as new shops, we have two<br />

brand new fundrais<strong>in</strong>g events for 20<strong>17</strong> –<br />

a Ch<strong>in</strong>a Trek <strong>in</strong> October and Bubble Rush<br />

<strong>in</strong> September. The Bubble Rush is the first<br />

and only event of its k<strong>in</strong>d <strong>in</strong> Berkshire<br />

and you can f<strong>in</strong>d out all about it on<br />

page 5. I promise to take part if you do!<br />

F<strong>in</strong>ally, I’d like to thank you for all for<br />

your cont<strong>in</strong>ued support. We might<br />

sound a bit like a record on repeat,<br />

but with only 20% NHS fund<strong>in</strong>g, without<br />

you we simply could not fund our<br />

vital care, or cont<strong>in</strong>ue to work with<br />

our peers to keep palliative and<br />

end-of-life care firmly on the agenda.<br />

Best Wishes<br />

Debbie Raven<br />

Chief Executive<br />

Thames Hospice is the local charity for people liv<strong>in</strong>g with life-limit<strong>in</strong>g illnesses <strong>in</strong> East<br />

Berkshire and South Buck<strong>in</strong>ghamshire. A vital part of our work is also support<strong>in</strong>g their<br />

loved ones.<br />

We care for the physical, social and psychological needs of our patients, not just the<br />

condition. Our highly skilled medical team works with the patient and their family and<br />

carers to develop a complete support programme tailored to their <strong>in</strong>dividual needs.<br />

It costs more than £7million every year to keep our Hospice runn<strong>in</strong>g. We rely on 80%<br />

of our <strong>in</strong>come from charitable donations, which enables us to provide our services free<br />

of charge, 365 days a year, to the people who need us.<br />

Inside<br />

Latest news 4-5<br />

A day <strong>in</strong> the<br />

life of a Nurse 6<br />

Gifts <strong>in</strong> Wills 7<br />

Russell’s story 8-9<br />

Meet our store<br />

Visual Merchandiser 10<br />

Thank yous 11<br />

Thames Hospice, P<strong>in</strong>e Lodge,<br />

Hatch Lane, W<strong>in</strong>dsor,<br />

Berkshire SL4 3RW<br />

Call us 0<strong>17</strong>53 842121<br />

Visit us www.thameshospice.org.uk<br />

Follow us<br />

Charity no 1108<br />

Charity No 1108298


4<br />

Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 5<br />

Latest news headl<strong>in</strong>es<br />

NEW!<br />

Five<br />

m<strong>in</strong>utes<br />

with…<br />

L<strong>in</strong>da has been Head of our Inpatient Services<br />

s<strong>in</strong>ce January this year. Hav<strong>in</strong>g tra<strong>in</strong>ed as a nurse<br />

not far from the Hospice, at K<strong>in</strong>g Edward V11<br />

Hospital, she went on to work at Wexham Park<br />

Hospital and spent 23 years as a District Nurse.<br />

She lives with her husband <strong>in</strong> Flackwell Heath and<br />

has a son who is 22 and a 19-year-old daughter.<br />

What are your day-to-day responsibilities?<br />

“I have overall management of staff, visitors and patients on the<br />

Inpatient Unit. It’s 40% cl<strong>in</strong>ical, because if you don’t work out<br />

on the unit or appreciate what staff are go<strong>in</strong>g through, then how<br />

can you run it? It’s 60% management – ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g standards,<br />

mak<strong>in</strong>g sure nurses are up-to-scratch with their care, risk<br />

assessments, health and safety, audits and various other th<strong>in</strong>gs.”<br />

What do you love about your job?<br />

“I love the patient contact and mak<strong>in</strong>g a difference to them<br />

and their families. To be able to go home at the end of the<br />

day and <strong>in</strong>stantly know ‘that went really well’, or that I really<br />

helped someone.<br />

“Before I came here I spoke to a friend of m<strong>in</strong>e who was a<br />

district nurse and left to do someth<strong>in</strong>g else, and I asked her<br />

whether she missed district nurs<strong>in</strong>g, because that was the<br />

th<strong>in</strong>g I was really worried about com<strong>in</strong>g here. But actually,<br />

it’s been really good. I feel quite sad to th<strong>in</strong>k that s<strong>in</strong>ce<br />

I’ve been here I haven’t really missed it, but I th<strong>in</strong>k that’s<br />

because you still get that patient contact. I’ve just slotted<br />

<strong>in</strong>… so everyone keeps say<strong>in</strong>g, anyway!<br />

“It’s nice to work for a smaller organisation – it’s more personable,<br />

there are less emails and you get the one-to-one time <strong>in</strong>stead.”<br />

What does Hospice care mean to you?<br />

“Hospice care is be<strong>in</strong>g able to provide care for patients and<br />

their families at a holistic level. Where I have worked before<br />

you can’t always do that and certa<strong>in</strong>ly not the psychological<br />

support that they get here – it makes a big difference and<br />

it’s second to none.”<br />

Tell us someth<strong>in</strong>g people might not know about you…<br />

“I did the Tough Mudder challenge <strong>in</strong> Henley <strong>in</strong> 2015. A few<br />

of the people at the gym were try<strong>in</strong>g to get people together,<br />

so I signed up for it. I run and I like keep<strong>in</strong>g fit, but I kept<br />

gett<strong>in</strong>g <strong>in</strong>jured tra<strong>in</strong><strong>in</strong>g as I upped it. I’m the sort of person<br />

that if you sign up to someth<strong>in</strong>g you do it, so even though<br />

I didn’t do all the obstacles I completed the course.”<br />

Donation Station success<br />

Mart<strong>in</strong>-Baker, the world’s lead<strong>in</strong>g manufacturer of ejection<br />

and crashworthy seats, was the first organisation to host a<br />

Thames Hospice Donation Station.<br />

Companies, <strong>in</strong>clud<strong>in</strong>g Hous<strong>in</strong>g Solutions, F H<strong>in</strong>ds and C A<br />

Technologies, have also taken up our newest retail <strong>in</strong>itiative,<br />

where employees can br<strong>in</strong>g their pre-loved clothes, jewellery,<br />

homeware, books, CDs and DVDs <strong>in</strong>to work and drop them<br />

<strong>in</strong>to our Donation Station. The Retail Team will arrange to drop<br />

off the assembled station and pick up the items when it’s full.<br />

Robert Mart<strong>in</strong>, Director, Mart<strong>in</strong>-Baker, based <strong>in</strong> Denham, said:<br />

“I believe a large proportion of our employees, their family<br />

and friends will at some time rely on the care and support that<br />

hospices such as Thames Hospice provide. It is therefore very<br />

fitt<strong>in</strong>g that we facilitate our employees <strong>in</strong> be<strong>in</strong>g able to donate<br />

items at their workplace, to help raise vital funds for the Hospice.”<br />

The donations will be used to stock our grow<strong>in</strong>g portfolio<br />

of shops and every penny raised from items sold, will fund<br />

our expert palliative and end-of-life care. If you would like<br />

a Donation Station, or know someone who might, visit<br />

www.thameshospice.org.uk/donationstation, call 0<strong>17</strong>53 847408<br />

or email annie.campbell@thameshospiceshops.org<br />

Your spare change can help us change lives. By simply sort<strong>in</strong>g<br />

out any foreign notes or co<strong>in</strong>s left over from holidays or<br />

bus<strong>in</strong>ess trips, we will work with Cash4Co<strong>in</strong>s to turn them <strong>in</strong>to<br />

useful donations for us.<br />

Any old British or Irish currency, old decimal co<strong>in</strong>s or farth<strong>in</strong>gs,<br />

1d pennies, shill<strong>in</strong>gs or crowns will be accepted, as well as any<br />

and all foreign currency – <strong>in</strong>clud<strong>in</strong>g Dollars, Marks and Pesetas.<br />

We will have a ‘Foreign Currency’ collection bucket on the<br />

reception desk at our Hospice <strong>in</strong> Hatch Lane, W<strong>in</strong>dsor, or<br />

simply drop these <strong>in</strong>to our yellow<br />

collection boxes <strong>in</strong> shops and<br />

bus<strong>in</strong>esses around Berkshire<br />

and Buck<strong>in</strong>ghamshire.<br />

10 Sept<br />

20<strong>17</strong><br />

Berkshire’s First Bubble Rush<br />

We’re hold<strong>in</strong>g Berkshire’s very first Bubble Rush! Tak<strong>in</strong>g place at W<strong>in</strong>dsor<br />

Racecourse on Sunday 10 September, this is a 5k fun run with a difference.<br />

Foam canons will blast out a sea of coloured bubbles as you, your colleagues,<br />

family and friends, walk or run this brand new event to raise funds for us.<br />

To f<strong>in</strong>d out more, or to be part of Berkshire’s first Bubble Rush, visit<br />

www.thameshospice.org.uk/bubblerush #bubblerush5k<br />

Sunflower Walk<br />

Our Sunflower Walk is back! You can<br />

choose to walk a 13k, 6.5k or 4k route<br />

around the stunn<strong>in</strong>g Virg<strong>in</strong>ia Water,<br />

<strong>in</strong> Surrey, to support us.<br />

Tak<strong>in</strong>g place on Saturday 20 May from 10am, this is<br />

an event for all ages and abilities… not forgett<strong>in</strong>g your<br />

four-legged friends. On the day, there will be children’s<br />

enterta<strong>in</strong>ment and refreshments, plus a medal for everyone<br />

who crosses the f<strong>in</strong>ish l<strong>in</strong>e. Registration is now open at<br />

www.thameshospice.org.uk/sunflowerwalk For our<br />

full challenge programme, check out our fundrais<strong>in</strong>g<br />

events leaflet enclosed.<br />

A Short Film<br />

About Us<br />

We are thrilled to be able<br />

to announce the launch of ‘A<br />

Short Film About Us’, a project<br />

we’ve been lucky enough to<br />

work on with world-renowned<br />

Broadcast<strong>in</strong>g and Media Production Company, Special Treats.<br />

We are honoured the team – who have worked on countless box<br />

office smashes, <strong>in</strong>clud<strong>in</strong>g Bond and Star Wars – so generously<br />

donated their time, free of charge, to create what we th<strong>in</strong>k is a<br />

truly <strong>in</strong>spir<strong>in</strong>g short film captur<strong>in</strong>g the essence of Thames Hospice.<br />

To view A Short Film About Us,<br />

visit www.thameshospice.org.uk<br />

Follow us on Facebook, Twitter or L<strong>in</strong>kedIn<br />

for more news, views and snapshots of Hospice life<br />

Star-studded celebration<br />

Our Old Amersham shop, at 2-4 The Broadway, has cont<strong>in</strong>ued<br />

to sh<strong>in</strong>e after its star-studded launch <strong>in</strong> December.<br />

S<strong>in</strong>ger, dancer and TV presenter, Rosemarie Ford, and a surprise<br />

visit from her husband, much-loved actor, Robert L<strong>in</strong>dsay, drew<br />

shoppers to get a first look at our sought-after donations of<br />

clothes, accessories and upcycled homeware. Upstairs, there<br />

is a dedicated Home Studio department, where customers can<br />

purchase Frenchic furniture pa<strong>in</strong>t and stylish homeware items,<br />

upcycled by a creative team of volunteers. The shop is open<br />

Monday to Saturday, 9am-5pm, and Sunday, 11am-5pm.<br />

The open<strong>in</strong>g weekend generated more than £3,000 – enough to<br />

fund around three days’ care on our Inpatient Unit, and the shop<br />

cont<strong>in</strong>ues to thrive. Rosemarie was jo<strong>in</strong>ed by other special guests,<br />

<strong>in</strong>clud<strong>in</strong>g Councillor Mark Vivis, who has s<strong>in</strong>ce visited the Hospice<br />

to see the other ways he can support our work.<br />

This month will see our Maidenhead shop move onto the High<br />

Street, opposite Marks and Spencer. Keep an eye out on our<br />

website or social media channels for details of our launch event.


6 Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 7<br />

Car<strong>in</strong>g for the future<br />

Are you a nurse or do you<br />

know someone who is?<br />

We have opportunities for newly qualified and<br />

experienced Staff Nurses to jo<strong>in</strong> our wonderful team.<br />

Whether you are return<strong>in</strong>g to nurs<strong>in</strong>g after a break or look<strong>in</strong>g<br />

for bank work, we need you to cont<strong>in</strong>ue deliver<strong>in</strong>g expert<br />

nurs<strong>in</strong>g care and make the difference to local people at<br />

life’s most difficult time.<br />

We are experts <strong>in</strong> palliative and end-of-life care and can<br />

offer you flexible hours <strong>in</strong> a supportive workplace, where the<br />

welfare of patients and families is at the centre of everyth<strong>in</strong>g<br />

we do. We work <strong>in</strong> collaboration with local healthcare<br />

providers and take an <strong>in</strong>novative approach to develop<strong>in</strong>g<br />

new patient-centred services <strong>in</strong> a small, friendly organisation.<br />

Nurs<strong>in</strong>g at<br />

Thames Hospice<br />

“My name is Anne Jones; I am<br />

a Sister on the Inpatient unit<br />

and have worked at the Hospice<br />

for 10 years. I have been a<br />

registered nurse s<strong>in</strong>ce 1984<br />

and worked on acute wards<br />

and a surgical unit before<br />

jo<strong>in</strong><strong>in</strong>g Thames Hospice.<br />

As the nurse <strong>in</strong> charge, I am responsible for the day-to-day<br />

runn<strong>in</strong>g of the Inpatient Unit and the quality of nurs<strong>in</strong>g care<br />

– ensur<strong>in</strong>g patients’ physical, psychological and spiritual<br />

care needs are met, as well as support<strong>in</strong>g their families.<br />

“Patients may come to the Hospice to have their symptoms<br />

– such as nausea and pa<strong>in</strong> – controlled, to provide respite care<br />

for their families and, of course, some patients come to us<br />

for end-of-life care. Our goal is to provide holistic care to<br />

patients and families each and every day – support<strong>in</strong>g them<br />

through their life-chang<strong>in</strong>g journeys.<br />

“People who are cop<strong>in</strong>g with life-limit<strong>in</strong>g conditions are<br />

sometimes frightened about com<strong>in</strong>g <strong>in</strong>to a hospice as some<br />

people th<strong>in</strong>k that the only reason you come <strong>in</strong>to the Hospice<br />

is because you are fac<strong>in</strong>g the end of your life. But many<br />

patients come to the Hospice for a few days because they<br />

are experienc<strong>in</strong>g symptoms they are f<strong>in</strong>d<strong>in</strong>g difficult to<br />

manage, and once these symptoms have been managed<br />

they can go home.<br />

“I feel privileged to work at the Hospice and our staff are<br />

committed to ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g our excellent standards of care at<br />

all times. No one knows what the future holds and any one<br />

of us may need the services of the Hospice dur<strong>in</strong>g our lives,<br />

so we all need to help patients and families live every moment<br />

of each day and help create memories for them to cherish.<br />

“I became a nurse because I have always felt compassionate<br />

about provid<strong>in</strong>g care to people who need it. I enjoy help<strong>in</strong>g<br />

people and it’s reward<strong>in</strong>g to offer support, know<strong>in</strong>g that<br />

I may have given comfort to someone at a vulnerable time.<br />

My decision to be a nurse came early on <strong>in</strong> my life and my<br />

passion to achieve this grew over time. For me, palliative<br />

and end-of-life care is where I feel I can make a difference,<br />

and at the end of my shift I know that I’ve done someth<strong>in</strong>g<br />

worthwhile and made a positive impact on someone’s life.”<br />

F<strong>in</strong>d our current vacancies, meet the team and learn more about what it’s like<br />

to work at Thames Hospice, at www.thameshospice.org.uk/workwithus<br />

or call 0<strong>17</strong>53 848929.<br />

We took a few moments to chat with Jeannetta,<br />

who volunteers on our reception, about why she<br />

supports the Hospice, and what made her decide<br />

to leave Thames Hospice a gift <strong>in</strong> her Will.<br />

Why do you support the Hospice?<br />

“My father died of cancer <strong>in</strong> hospital. His medical care was commendable, but<br />

little thought or consideration was given to my mother dur<strong>in</strong>g this stressful time.<br />

For this reason, I especially appreciate the Hospice’s holistic approach for the<br />

patient and their family.<br />

Thames Hospice is<br />

so well respected <strong>in</strong> the<br />

community – almost<br />

everyone knows someone<br />

who has been helped by<br />

the Hospice – so it was<br />

the first place I chose<br />

to volunteer after<br />

I retired early.<br />

What do you do at the Hospice?<br />

“20 years ago I began as a Volunteer Driver and helped <strong>in</strong> what was the Day Hospice.<br />

Immediately I learned how much the Hospice meant to patients and their carers.<br />

One chap, who lived alone, would say when I collected him, ‘This is the best day of<br />

my week; I smile the m<strong>in</strong>ute your car comes <strong>in</strong>to view to take me to the Hospice.’<br />

“Now I’m on reception, I see how much our visitors appreciate the Hospice’s care<br />

and compassion. Visitors often comment on how relieved and grateful they are<br />

that their loved one is <strong>in</strong> our care.”<br />

What made you decide to leave a gift to Thames Hospice?<br />

“As I have supported the Hospice for over 20 years now, it seems natural to<br />

cont<strong>in</strong>ue that support with a gift <strong>in</strong> my Will. It gives me great satisfaction to know<br />

I will be giv<strong>in</strong>g further support to the work I keenly supported <strong>in</strong> my lifetime.”<br />

What do you hope your gift will achieve?<br />

“Provid<strong>in</strong>g exceptional resources and generous staff-to-patient ratios comes at<br />

a substantial, ever-<strong>in</strong>creas<strong>in</strong>g, cost. I hope my gift <strong>in</strong> my Will, will help the Hospice<br />

to cont<strong>in</strong>ue to offer their excellent care, free of charge, to patients and families<br />

at a critical, vulnerable time <strong>in</strong> their lives.”<br />

How did you f<strong>in</strong>d the process of mak<strong>in</strong>g a gift <strong>in</strong> your will?<br />

“It was very straightforward. It was easy to do with a solicitor and any solicitor will<br />

know the right word<strong>in</strong>g to help you achieve what you want. You can even amend<br />

an exist<strong>in</strong>g will if you wish.”<br />

We have recently produced a Gifts <strong>in</strong> Wills Guide to help supporters like Jeannetta.<br />

If you would like a copy, or want to hear more about gifts <strong>in</strong> Wills, call 0<strong>17</strong>53 842121<br />

or email stuart.munday@thameshospice.org.uk<br />

Our Fundrais<strong>in</strong>g<br />

Promise<br />

Do you know about our Fundrais<strong>in</strong>g<br />

Promise? This is our promise to you, our<br />

supporters, about how Thames Hospice<br />

raises money and the security of your<br />

personal details.<br />

We are members of both the Institute of<br />

Fundrais<strong>in</strong>g and the Fundrais<strong>in</strong>g Regulator,<br />

follow<strong>in</strong>g the code of practice to ma<strong>in</strong>ta<strong>in</strong><br />

a high standard of fundrais<strong>in</strong>g. We do not<br />

share our supporters’ details with anyone;<br />

we only ever use your details to thank you<br />

for your support, send details of ways you<br />

can cont<strong>in</strong>ue to support us, and to update<br />

you on what is happen<strong>in</strong>g at the Hospice,<br />

like with this edition of In Touch.<br />

Everyone at Thames Hospice really values<br />

your ongo<strong>in</strong>g support and our relationship<br />

with you, which is why we have set out our<br />

commitments to you <strong>in</strong> our Fundrais<strong>in</strong>g<br />

Promise. For more <strong>in</strong>formation, please<br />

see www.thameshospice.org.uk/<br />

ourfundrais<strong>in</strong>gpromise<br />

Thank you for your cont<strong>in</strong>ued support.<br />

Neil Harman, Director of Fundrais<strong>in</strong>g<br />

Help us raise<br />

thousands of pounds<br />

We are look<strong>in</strong>g for outgo<strong>in</strong>g and proactive<br />

people with a good knowledge of their<br />

local community, to help us distribute<br />

our collection boxes.<br />

Our collection boxes generate more<br />

than £12,000 every year, an important<br />

contribution to our fundrais<strong>in</strong>g activities.<br />

As a Collection Box Coord<strong>in</strong>ator, you would<br />

be manag<strong>in</strong>g the placement and pick-up of<br />

collection boxes <strong>in</strong> organisations <strong>in</strong>clud<strong>in</strong>g<br />

pubs, shops and offices. We are particularly<br />

look<strong>in</strong>g for volunteers <strong>in</strong> Crowthorne,<br />

Gerrards Cross, Marlow, Wok<strong>in</strong>gham<br />

and Uxbridge.<br />

The support you provide will make a big<br />

difference to our Fundrais<strong>in</strong>g Team and,<br />

most importantly, to our patients and<br />

their families. If you could spare some<br />

time on a regular basis, with flexible hours<br />

to suit you, then please get <strong>in</strong> <strong>touch</strong> with<br />

Sandra or Alison on 0<strong>17</strong>53 842121.


8 Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 9<br />

Russell with Hospice Nurse XXXXX<br />

Russell’s Story<br />

“If I hadn’t come here, I wouldn’t be alive”<br />

Diagnosed with term<strong>in</strong>al lung cancer <strong>in</strong> July 2016 and<br />

liv<strong>in</strong>g with an <strong>in</strong>creas<strong>in</strong>g level of pa<strong>in</strong>, Russell Lewis tried<br />

to rema<strong>in</strong> at home – car<strong>in</strong>g for himself and stay<strong>in</strong>g<br />

motivated by plann<strong>in</strong>g daily trips and tasks. But when<br />

a tra<strong>in</strong> ride to see his daughter landed him <strong>in</strong> hospital,<br />

he was referred to Thames Hospice and has been<br />

receiv<strong>in</strong>g symptom control and respite care ever s<strong>in</strong>ce.<br />

Top:<br />

Thames Hospice<br />

garden, Russells<br />

favourite places<br />

Bottom:<br />

Russell with Hospice<br />

Nurse XXXXX<br />

Aged 42, Russell has always been fiercely <strong>in</strong>dependent after<br />

be<strong>in</strong>g taken <strong>in</strong>to care at the age of five. He said: “I had an<br />

unfortunate start <strong>in</strong> life – my parents had problems with drugs,<br />

alcohol and crime and felt the need to take their frustrations<br />

out on me and my little brother. But I always stood <strong>in</strong> the way,<br />

tak<strong>in</strong>g a lot of physical violence and abuse, and eventually the<br />

police and social services took me and my brother <strong>in</strong>to care.”<br />

He cont<strong>in</strong>ued: “Com<strong>in</strong>g to Thames Hospice, that’s one th<strong>in</strong>g I<br />

have given <strong>in</strong>to. When I came here, I had a high pa<strong>in</strong> threshold,<br />

but nurses were say<strong>in</strong>g ‘please let us help you’, but I’ve always<br />

done it myself, so ask<strong>in</strong>g someone else to help me was difficult.<br />

I never really knew there were people <strong>in</strong> the world who<br />

were that compassionate and want<strong>in</strong>g to help, but there are<br />

people here who want to help you so much they f<strong>in</strong>d it almost<br />

offensive when you don’t ask and then worry about you. I saw<br />

that, recognised it, and now I ask for help when I need help.”<br />

Russell has lived <strong>in</strong> places up and down the M4 corridor –<br />

from his birth home <strong>in</strong> Chelsea’s World’s End Estate, to<br />

children’s homes <strong>in</strong> Henley-on-Thames, Wales and the<br />

Cotswolds, as well as fac<strong>in</strong>g many years on the streets.<br />

He has now made Slough his home – a place he praises for<br />

its diversity and close l<strong>in</strong>ks to the towns and countryside he<br />

loves. He feels that because of his lifestyle, when he reported<br />

his symptoms to healthcare professionals, they were more<br />

concerned about his mental health and potential for physical<br />

violence – someth<strong>in</strong>g Russell doesn’t agree with. He believes<br />

this led to six trips to A&E and a subsequent late diagnosis,<br />

by which po<strong>in</strong>t it was too late for treatment. He said: “Because<br />

of the life that I’ve come from, it’s automatically presumed I’m<br />

violent, a drug addict and an alcoholic, but I’m not. My doctor<br />

was only giv<strong>in</strong>g me morph<strong>in</strong>e for my pa<strong>in</strong> and it was really<br />

bad for me; it stopped me eat<strong>in</strong>g and I lost all my weight.<br />

If it wasn’t for com<strong>in</strong>g to Thames Hospice, I really believe that<br />

by now I would have been gone. I was at home and literally<br />

pull<strong>in</strong>g myself across the floor with no care or medication.”<br />

At Thames Hospice, we believe everyone has the right to<br />

die with compassion and dignity. Anyone aged 18 and over<br />

fac<strong>in</strong>g a life-limit<strong>in</strong>g illness – whether that is cancer, illnesses<br />

result<strong>in</strong>g from addiction, heart disease or neurological<br />

illnesses, <strong>in</strong>clud<strong>in</strong>g Motor Neurone Disease and Dementia –<br />

can be referred to access our free, 24-hour care. Our ethos<br />

is built on provid<strong>in</strong>g holistic care and patients are admitted<br />

based on their personal circumstances as much as their<br />

immediate medical needs. With Russell liv<strong>in</strong>g alone and his<br />

health deteriorat<strong>in</strong>g, he is be<strong>in</strong>g cared for at Thames Hospice<br />

whilst the cl<strong>in</strong>ical team f<strong>in</strong>ds a suitable care home for him.<br />

Russell is deeply religious and has a huge passion for music<br />

– play<strong>in</strong>g the guitar, a skill he learnt on the streets to make<br />

money rather than turn<strong>in</strong>g to crime. When he is well enough,<br />

he plays here <strong>in</strong> The Sanctuary – an <strong>in</strong>door and outdoor space<br />

used for relaxation and day therapies. He said: “It helps me<br />

to play outside; I get lost <strong>in</strong> my own music. A lot of people<br />

today suffer with mental health problems, like me, and when<br />

they can relate to another person and it’s my music that’s<br />

sooth<strong>in</strong>g that, it’s an amaz<strong>in</strong>g connection.<br />

“The Hospice has meant liv<strong>in</strong>g, I’m alive. I honestly believe<br />

that. If I hadn’t come here I wouldn’t be alive. The first week<br />

I couldn’t do anyth<strong>in</strong>g, then I started eat<strong>in</strong>g – I hadn’t eaten<br />

properly for months. I had lost so much weight, I wasn’t on any<br />

pa<strong>in</strong> relief, and it was the people here who tried to help me.”<br />

It’s not only the patient we care for, our spiritual, counsell<strong>in</strong>g,<br />

respite and therapy services are all available to patients’<br />

loved ones. Russell is father to four children he loves dearly,<br />

and rema<strong>in</strong>s close to their mothers and subsequent children.<br />

He has a few good friends, one of which he classes as a brother<br />

and who he credits for help<strong>in</strong>g him through his tough times.<br />

He said: “Be<strong>in</strong>g here, it helps them to understand a bit more.<br />

I know when I was out there liv<strong>in</strong>g by myself and I tried to talk<br />

to them about how I was feel<strong>in</strong>g, it was quite difficult because<br />

it upset them. But when they come here, they can see it more<br />

and understand more; they can ask more questions and it puts<br />

them more at ease. It’s easier for me to talk to the people<br />

I love and for them to talk back to me about the reality of<br />

what’s happen<strong>in</strong>g. I th<strong>in</strong>k it def<strong>in</strong>itely helps them know<strong>in</strong>g<br />

I’m safe and be<strong>in</strong>g looked after so well here. Gosh, this is a<br />

nice place to be. It’s peaceful, it’s relax<strong>in</strong>g, I only have to see<br />

a member of the team and I don’t have to th<strong>in</strong>k anymore –<br />

I know I am safe and alright straight away.”<br />

Thames Hospice is dedicated to the complex needs of the<br />

diverse catchment area we serve and our vision is, and always<br />

will be, quality of life, to the end of life, for everyone. Russell<br />

f<strong>in</strong>ished: “The first children’s home I was <strong>in</strong> had a garden<br />

exactly like the Hospice one, the same shape, and at the back of<br />

the lawn was an oak tree, just like yours, and it was a focal po<strong>in</strong>t<br />

of my life grow<strong>in</strong>g up. Then I came here, looked outside, looked<br />

at that tree and thought ‘Wow Russ, you’re back <strong>in</strong> your garden<br />

aga<strong>in</strong>’, and that’s quite a weird and calm<strong>in</strong>g thought. They are<br />

good memories and it’s peace for me. I go <strong>in</strong> the gardens a lot<br />

and I like listen<strong>in</strong>g for the birds – it’s a lovely garden.<br />

This place is amaz<strong>in</strong>g – I love it here.<br />

All the people who work here are absolutely<br />

amaz<strong>in</strong>g. I th<strong>in</strong>k that if I hadn’t come here,<br />

I’d be dead by now… and if I wasn’t dead,<br />

I’d be <strong>in</strong> a really bad way, so thank you.


10<br />

Visit us www.thameshospice.org.uk or call us 0<strong>17</strong>53 842121 11<br />

Stand<strong>in</strong>g out from the crowd<br />

My name is Jessica Manderston and I am the<br />

Visual Merchandis<strong>in</strong>g Manager for Thames Hospice.<br />

Thank you<br />

for mak<strong>in</strong>g a difference<br />

Hear from<br />

a volunteer<br />

Iwona, who volunteers weekly at<br />

our Gerrards Cross store, spoke<br />

to us about her experiences as a<br />

Visual Merchandis<strong>in</strong>g Volunteer.<br />

“The store is very different from<br />

other charity shops and we are always<br />

re-merchandis<strong>in</strong>g to make the store<br />

<strong>in</strong>vit<strong>in</strong>g and attractive. I was a Fashion<br />

Buyer for Fenwicks before I retired<br />

and volunteer<strong>in</strong>g here has let me<br />

be creative with fashion aga<strong>in</strong>. This<br />

is a different experience from high<br />

street merchandis<strong>in</strong>g, as you get<br />

such a variation of items <strong>in</strong> the store.<br />

It’s really fun to work with the shop<br />

manager to theme colours and make<br />

the store look its best. Giv<strong>in</strong>g time back<br />

to Thames Hospice is very reward<strong>in</strong>g<br />

and I really enjoy my role here as I like<br />

chatt<strong>in</strong>g to the local community.”<br />

Volunteers are vital to the<br />

success of Thames Hospice<br />

and we’re always look<strong>in</strong>g<br />

for more volunteers across our<br />

<strong>17</strong> shops. We are currently seek<strong>in</strong>g<br />

Retail Assistants and a number of<br />

specialist vacancies – <strong>in</strong>clud<strong>in</strong>g Visual<br />

Merchandis<strong>in</strong>g Assistants and people<br />

with muscle to move heavy items.<br />

The hours are very flexible so you<br />

can fit volunteer<strong>in</strong>g around you.<br />

If you want to help, please visit our<br />

website www.thameshospice.org.uk/<br />

volunteer or contact Jennifer Bird,<br />

Head of Volunteer<strong>in</strong>g, by email<strong>in</strong>g<br />

jennifer.bird@thameshospice.org.uk<br />

or call 0<strong>17</strong>53 848945.<br />

The aim of visual merchandis<strong>in</strong>g is to<br />

present a retail space that attracts and<br />

engages customers and, <strong>in</strong> turn, maximises<br />

sales. Visual Merchandis<strong>in</strong>g <strong>in</strong>corporates<br />

everyth<strong>in</strong>g from the store layout, light<strong>in</strong>g,<br />

fixtures and fitt<strong>in</strong>gs, to the w<strong>in</strong>dow<br />

display, shop signage, housekeep<strong>in</strong>g and<br />

pick<strong>in</strong>g background music customers will<br />

enjoy. All of these elements have a huge<br />

<strong>in</strong>fluence on the customer experience<br />

and are key to encourag<strong>in</strong>g customers<br />

to shop with us aga<strong>in</strong>.<br />

I have worked <strong>in</strong> visual merchandis<strong>in</strong>g roles<br />

for large retailers <strong>in</strong>clud<strong>in</strong>g Marks and<br />

Spencer, House of Fraser and most recently<br />

Thomas P<strong>in</strong>k. My professional background<br />

is very much <strong>in</strong> high street retail, but I have<br />

always had a real passion for charity and<br />

v<strong>in</strong>tage shopp<strong>in</strong>g. For me, it’s not just<br />

about f<strong>in</strong>d<strong>in</strong>g a barga<strong>in</strong> but the shopp<strong>in</strong>g<br />

experience as a whole. I love brows<strong>in</strong>g the<br />

eclectic mix of products, f<strong>in</strong>d<strong>in</strong>g hidden<br />

gems and also know<strong>in</strong>g that my money<br />

is support<strong>in</strong>g a worthwhile cause.<br />

The role of a visual merchandiser is<br />

common <strong>in</strong> high end and high street<br />

retailers and these companies will often<br />

have a dedicated department of visual<br />

specialists. However, specific visual<br />

merchandis<strong>in</strong>g roles are a fairly new<br />

concept <strong>in</strong> the charity retail sector. This<br />

was prompted by retail expert Mary<br />

Portas’ work with Save the Children <strong>in</strong><br />

2009, where she helped them to set up<br />

a new range of charity shops <strong>in</strong>spired by<br />

the <strong>in</strong>terior of designer stores. With the<br />

success of these shops, the importance<br />

of <strong>in</strong>novative visual merchandis<strong>in</strong>g with<strong>in</strong><br />

charity retail became a real focus. My boss<br />

and Thames Hospice’s Director of Retail,<br />

Julie Rowley, is very passionate about the<br />

look and feel of our stores and stand<strong>in</strong>g<br />

out from the crowd. My role was created<br />

follow<strong>in</strong>g this trend and, s<strong>in</strong>ce start<strong>in</strong>g, I<br />

have implemented clearer visual guidel<strong>in</strong>es<br />

which I share with our store managers,<br />

to ensure a consistent look across our <strong>17</strong><br />

I’m really proud of our<br />

achievements so far and am<br />

look<strong>in</strong>g forward to work<strong>in</strong>g<br />

on new projects with our<br />

wonderful team of staff<br />

and volunteers.<br />

stores. This helps us offer our customers<br />

the latest trends, and this is prov<strong>in</strong>g to be<br />

effective both commercially and visually.<br />

Our stores raise roughly a third of the<br />

Hospice’s <strong>in</strong>come and this helps my<br />

frontl<strong>in</strong>e colleagues to provide free expert<br />

care to the local community. With such<br />

high <strong>in</strong>come targets, my day-to-day role<br />

is very busy, and <strong>in</strong> the last year we<br />

have also opened three new stores; <strong>in</strong><br />

Gerrards Cross, Farnham Common and<br />

Old Amersham. We have also refitted<br />

our established stores <strong>in</strong> Sunn<strong>in</strong>ghill and<br />

B<strong>in</strong>field to offer our customers a more<br />

<strong>in</strong>vit<strong>in</strong>g and <strong>in</strong>spir<strong>in</strong>g environment. Last<br />

year, we <strong>in</strong>troduced a specialised Visual<br />

Merchandis<strong>in</strong>g Volunteer role, to help us<br />

susta<strong>in</strong> our high-quality merchandis<strong>in</strong>g<br />

across the stores. This role allows us to<br />

offer new volunteer roles, where people<br />

can use their skills and creativity to help<br />

shop managers with floor displays and<br />

merchandis<strong>in</strong>g new stock.<br />

3M, the science-based technology company, <strong>in</strong> Bracknell,<br />

chose to support us <strong>in</strong> 2016. They hosted staff fundrais<strong>in</strong>g<br />

challenges, fairs and raffles and generated an amaz<strong>in</strong>g<br />

£2,700. Our Trusts and Grants Fundraiser, Helen Saich,<br />

visited them to pick up the cheque and congratulate them<br />

on their stellar efforts.<br />

We would like to thank Mark Cooper for tak<strong>in</strong>g part <strong>in</strong> the<br />

f<strong>in</strong>al Tough Guy challenge <strong>in</strong> January – rais<strong>in</strong>g more than<br />

£1,200 for us. This gruell<strong>in</strong>g event <strong>in</strong>volves a 15km run,<br />

sub-zero temperatures, barbed wire and electric shocks!<br />

Before sign<strong>in</strong>g up for the event Mark, who<br />

works for ejection seat manufacturer<br />

Mart<strong>in</strong>-Baker, near Uxbridge,<br />

had never run more than 3k.<br />

Mark, we th<strong>in</strong>k you’re amaz<strong>in</strong>g!<br />

Fundrais<strong>in</strong>g Groups<br />

With demand for our services ris<strong>in</strong>g every year, the<br />

amount we must raise to cont<strong>in</strong>ue deliver<strong>in</strong>g our expert<br />

care <strong>in</strong>creases. This means we are ever-more reliant on<br />

the hard work and commitment of our fundrais<strong>in</strong>g groups,<br />

who tirelessly fundraise on our behalf. We count ourselves<br />

<strong>in</strong>credibly fortunate to work with these wonderful people,<br />

who <strong>in</strong> 2016 raised a stagger<strong>in</strong>g £90,000 via coffee morn<strong>in</strong>gs,<br />

balls, collections and even a magic show.<br />

We would like to use this space to say a very special f<strong>in</strong>al<br />

thank you to the wonderful Datchet Fundrais<strong>in</strong>g Group.<br />

Known for their bumper, biannual quizzes – which saw more<br />

than 150 people at a time gett<strong>in</strong>g quizzical for us – regrettably<br />

they are no longer able to give us their time <strong>in</strong> an official<br />

capacity. They would like to thank everyone who helped<br />

John Guest Ltd is a British manufacturer that designs and makes<br />

push-fit fitt<strong>in</strong>gs and pipe for a wide spectrum of <strong>in</strong>dustries.<br />

Based <strong>in</strong> West Drayton, they have supported many Thames<br />

Hospice community and fundrais<strong>in</strong>g <strong>in</strong>itiatives s<strong>in</strong>ce 2004.<br />

John Guest’s staff have always been <strong>in</strong>credibly generous and<br />

enthusiastic and we are so grateful that they have, once aga<strong>in</strong>,<br />

chosen to support our Sunflower Walk <strong>in</strong> May. Their cont<strong>in</strong>ued<br />

k<strong>in</strong>dness makes such a difference to the help we can provide<br />

for our patients and their families.<br />

Many thanks to Adelie foods, for provid<strong>in</strong>g more than<br />

600 sandwiches for our Santa Dash. These were a welcome<br />

treat for dashers who has been work<strong>in</strong>g up an appetite on<br />

the course, and to the volunteers and marshals who helped<br />

out on that cold morn<strong>in</strong>g. They are currently support<strong>in</strong>g<br />

us as their Charity of the Year.<br />

The Two Brewers Pub, <strong>in</strong> W<strong>in</strong>dsor, held its Christmas Carol<br />

‘s<strong>in</strong>galong’ <strong>in</strong> December, draw<strong>in</strong>g a huge crowd. Every year<br />

this lovely pub raises funds by sell<strong>in</strong>g their carol sheets, and<br />

this year they made over £300. There was a great atmosphere<br />

and, although it was a very cold night, the hot dr<strong>in</strong>ks kept<br />

everyone warm and and <strong>in</strong> good voice! We would like to thank<br />

the Two Brewers for their ongo<strong>in</strong>g support.<br />

them raise these funds and we are delighted the group’s<br />

Chairman, Barbara, and Keith Rees will still cont<strong>in</strong>ue to help<br />

us with the sales from the antiques fairs they can attend.<br />

Over the 30 years together, they have raised an astound<strong>in</strong>g<br />

amount – more than £85,000 s<strong>in</strong>ce 2007 alone. This is<br />

equivalent to a week’s runn<strong>in</strong>g costs for the Inpatient<br />

Unit, so you can see just how much the Datchet group has<br />

contributed to the success of Thames Hospice. Thank you<br />

for your hard work and commitment over the years.<br />

If you are <strong>in</strong>terested <strong>in</strong> jo<strong>in</strong><strong>in</strong>g a fundrais<strong>in</strong>g group, or start<strong>in</strong>g<br />

your own, please contact Alison Evans on 0<strong>17</strong>53 848963 or<br />

by email<strong>in</strong>g alison.evans@thameshospice.org.uk This is a<br />

great way to make friends, learn new skills and play a key<br />

role <strong>in</strong> your community.

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