RRGraph2

www.peopleproperty.com.au

Off The Plan Residential
In delivering quality and profitable
developments there is a lot to consider and
manage. Your
time and expertise should remain focused
on what is going to deliver you the best
return.
Residential customers are move savvy and
well researched than ever, and their
expectations around their investment
decision are high, as they should be. In a
busy market
you have the opportunity to create a
strong following of loyal buyers, reducing
your
settlement risk and marketing and sales
costs moving forward.
Rarely are buyers kept well up to date on
the progress of a project nor is the
settlement and
handover process coordinated and owned
by someone capable and experienced.
This means your project and your
brand are at risk.
Our team have the expertise in our
professional team to ensure that your
brand and
settlement risk is mitigated, by managing a
robust communications plan from
exchange with
your buyers, and ensuring a smooth step
by step settlement process is executed.
We can assist you with the management of
your database, with obtaining referrals,
resales
and property managements and with the
entire defects management process.
Let our team become an
extension of your team and offer
a level of service and resourcing
that isn’t practical from an inhouse
perspective.
People Property is the only true full
service consultancy group with
experience in Off the Plan
customer care and settlements.

From Sales to Settlement
Own and meet
every buyer from
exchange
Photo updates
from site every
4 months
Contact by
phone every 6
months
Provide 1 single
point of contact
for each buyer
Update all
contact
details
Drone updates
from site every
4 months
Survey sales
experience
Ensure Property
Management
conversion
Ensure resale
conversion
Provide regular
market updates
Create loyal
brand followers
for you
Find referral
sales for future
projects

Settlement Stage
Work directly
with builders
to set up defects
process
Set up a
series of “Next
Step” information
guides
Book and
undertake Pre
Settlement
Inspections
Do key and
Manual handover
with builder
Coordinate
moving in
contractors
and services
Book settlement
times and
handover with
customers
Have team on
the ground as
a “go to” for all
customers
Run settlement
events where
requested
Confirm
Settlement dates
Undertake
Bank valuation
Follow up
valuations
Follow up
defects

Why People Property?
Our Team Is Your Team
35 year of experience in sales, marketing
and CRM
A dedicated team provided to you and
your customers who are experienced in
off the plan residential
We understand the value of delivering a
good customer experience to your brand
and bottom line
We have a multi-lingual team and
translation services for all of our key
documents
Can offer services to suit a boutique
developer or a large national sales agency
Right balance of empathy and
commerciality
We understand the added revenue
streams that we can bring to you within
the project
We report to you on a regular basis and
track all feedback
We are collaborative but accountable
Contact Us :
Catherine Maude
Director 0434 182 654
Paul Stern
Director 0425 300 060