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CORPORATE PRESENTATION<br />
Solutions that you need!<br />
Be Witty, Grow Quickly! © 2016
AS WITTYCOMMERCE<br />
We deliver fast, secure and stable<br />
commerce solutions<br />
We are a group of experts on e-commerce platforms and business operations with a<br />
clear vision of end-to-end delivery.
PRESENTATION<br />
INDEX<br />
About Us<br />
Our Approach<br />
Our Services: E-Commerce Platforms<br />
Our Services: E-Commerce Consulting<br />
Our Services: Agency<br />
Our Projects
ABOUT<br />
US<br />
As <strong>WittyCommerce</strong> we are mainly<br />
an engineering and IT services company.
ABOUT US<br />
Our focus is understanding the technology solutions and business processes of the sectors we work on and<br />
keep innovating new solutions. As <strong>WittyCommerce</strong> we are mainly an engineering and IT services company.<br />
Our specialty is omnichannel commerce technologies.<br />
We can divide our core values in three parts:<br />
1- We work on many sectors including logistics, automotive, services, consumers goods, retail and<br />
telecommunication. Our focus is understanding the technology solutions and business processes of<br />
the sectors we work on and keep innovating new solutions.<br />
2- Quality and attention to detail is a must for <strong>WittyCommerce</strong>. We accomplish this through careful<br />
implementation and management, following methodologies and using our experience along with<br />
best practices of the industry.<br />
3- We are aware of the importance of human resources. Our team consists of individuals with<br />
talent, commitment to training and professional development. In <strong>WittyCommerce</strong> we promote<br />
team spirit and positive attitude.<br />
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OUR MISSION & OUR GOAL<br />
Our Mission<br />
SEARCHING,<br />
IDENTIFYING AND<br />
UTILIZING OPPORTUNITIES<br />
OF THE DIGITAL WORLD<br />
FOR OUR CLIENTS.<br />
Our Goal<br />
CREATING<br />
DIGITAL SUCCESS<br />
INTERNATIONALLY.<br />
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OUR EXPERTISE<br />
Established in 2014 by<br />
3 professionals with 15 years of<br />
experience in the digital world,<br />
<strong>WittyCommerce</strong> is on the brink of<br />
becoming a partner of an<br />
international “full service” agency.<br />
We are among Turkey’s best<br />
digital-focused development team,<br />
giving our clients access to skills,<br />
expertise, experience and technical<br />
certifications that are unrivalled by<br />
many agency or systems integrator in<br />
Turkey.<br />
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OUR TEAM<br />
Our team consists of individuals with talent, commitment to<br />
training and professional development and we promote team<br />
spirit and positive attitude.<br />
To offer such high quality, attention to detail and specialization,<br />
we employ consultants with long career experience and<br />
particular characteristics that distinguish us from the<br />
competition.<br />
HUMAN RESOURCES IS<br />
OUR MAIN ASSET<br />
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OUR<br />
APPROACH<br />
No matter how big or complex your requirements are<br />
we work in a reliably consistent, fast and effective<br />
fashion so that you can plan other areas of your work<br />
(such as marketing) with confidence. With our proven<br />
methods and discipline, we continuously innovate,<br />
thus enabling to bring those innovations to you and<br />
your customers. We do all this cost effectively so that<br />
you can care less about the expenses and more about<br />
your projects.
E-COMMERCE DELIVERY<br />
Whether you want to expand locally or globally <strong>WittyCommerce</strong> can help you build your e-commerce<br />
operation successfully. Wherever the geographical location, whatever the complexity of the project is, we<br />
deliver our service to all markets and sectors.<br />
PROGRAM MANAGEMENT<br />
ENGAGEMENT MODELS<br />
NEAR-SHORE /<br />
ON-SHORE<br />
CO-DEVELOPMENT<br />
With our methodologies and<br />
vast experience we can work<br />
on specific projects or<br />
programs simultaneously<br />
without wasting or overusing<br />
any of valuable resources.<br />
You can whether choose to<br />
use your own internal<br />
systems and processes or use<br />
our systems and tracking. It is<br />
completely up to you. With<br />
this multiple engagement<br />
model we can optimize our<br />
resources to fit your needs<br />
and deliver the best results<br />
for you.<br />
Having multiple offices<br />
abroad we can deliver<br />
solutions to many<br />
customers no matter<br />
where their geographical<br />
location is. By that we can<br />
operate with less risk and<br />
better results within<br />
specific geographical<br />
locations.<br />
As <strong>WittyCommerce</strong>, we are<br />
always open working with<br />
third party providers if you<br />
need us to. Like a team of<br />
your own, we are always<br />
going to be in a friendly,<br />
open, flexible and collegian<br />
manner. Our only focus is<br />
going to be the success of<br />
your<br />
e-commerce operation.<br />
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DELIVERY STANDARDS<br />
With years of experience we perfected our methodologies, proving them through successful operations accomplished for the world’s most iconic brands<br />
and retailers. As you, our valuable clients, can benefit from our knowledge and experience for your e-commerce development. You can reduce your<br />
costs, risks and get the greatest possible value from your operation.<br />
SYSTEM DEVELOPMENT LIFE CYCLE:<br />
For all our clients, we offer our proven and well-developed system<br />
development life cycle (SDLC) so that:<br />
– Your projects follow best practice.<br />
– Your team will concentrate only on the work at hand, nothing more.<br />
– You pay only for the actual project, not the organization of it.<br />
But this doesn’t mean we offer the very same SDLC for all our clients. We<br />
asses the level of ecommerce expertise, your expectations of participation<br />
and your other vendors or partners and then tailor our SDLC for you.<br />
RESOURCE ALLOCATION AND PLANNING:<br />
We track every resource used in your project so that no time or money<br />
is wasted. We use one point for project planning, resource<br />
management and decision making. After the planning stage we use<br />
JIRA connectivity for transition to the development stage. This allows<br />
us compliance with our and your initial expectations, plan and allocate<br />
resource across multiple programs and projects and share transparent<br />
reporting with you. Timing is extremely important for project planning.<br />
Therefore we use GANTT to categorize our stages for better<br />
understanding our delivery schedule.<br />
PROJECT PIPELINE:<br />
With our unique project pipeline, its very easy for our clients to see what<br />
we are doing, how we are doing and where we are about their projects<br />
in terms of effort, time and cost.<br />
WORK BREAKDOWN STRUCTURE (WBS):<br />
WBS allows us to plan and manage key project goals. It helps us to<br />
standardize project planning and pre-build work based on established<br />
governance and quality standards.<br />
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OUR<br />
SERVICES<br />
Across strategy, technology, and interactive marketing<br />
services, we consistently deliver the most technically<br />
complex ecommerce projects in multiple<br />
geographical locations, sectors and markets.
AS WITTYCOMMERCE,<br />
WHAT WE DO?<br />
TECHNOLOGY<br />
AGENCY<br />
CONSULTANCY<br />
• e-Commerce Delivery<br />
• e-Commerce Operations<br />
• 24/7 Support<br />
• Design<br />
• Optimization<br />
• Marketing<br />
• e-Commerce Strategy<br />
• Technology<br />
• Project and Program Management<br />
Across strategy, technology, and interactive marketing services, we consistently deliver the most technically complex ecommerce<br />
projects in multiple geographical locations, sectors and markets. Our comprehensive suite of services is designed to power each<br />
aspect of your online business, delivering a superior consumer experience and driving revenue growth while minimizing cost and risk.
OUR SERVICES<br />
E-COMMERCE PLATFORMS<br />
E-COMMERCE CONSULTING<br />
AGENCY<br />
Our goal is to power your online business by<br />
delivering excellent consumer experience and<br />
driving revenue growth while minimizing risks<br />
and cost. We accomplish this thanks to our<br />
comprehensive suit of services including<br />
strategy, interactive marketing services and<br />
technology.<br />
To help our clients, first we have to<br />
understand them. Therefore we look at the<br />
overall context, capacity and potential or your<br />
e-commerce operation and then use our<br />
experience for the road map to successful<br />
growth plan even for the most aggressive e-<br />
commerce operation.<br />
Measuring the results are a key point of<br />
successful operations. With our tools and<br />
procedures, evaluating your performance is<br />
easy, accurate and transparent. With those<br />
metrics and performance reports you will have<br />
all the info you need to increase sales and<br />
customer loyalty.<br />
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E-COMMERCE<br />
PLATFORMS<br />
Our goal is to power your online business by<br />
delivering excellent consumer experience and driving<br />
revenue growth while minimizing risks and cost.
E-COMMERCE PLATFORMS<br />
E-COMMERCE<br />
DELIVERY<br />
E-COMMERCE<br />
OPERATIONS<br />
E-COMMERCE<br />
PLATFORMS<br />
CMS<br />
PLATFORMS<br />
<strong>WittyCommerce</strong> have the<br />
complete expertise to assist<br />
you in the technological<br />
evaluation and selection.<br />
We optimize your entire<br />
system to give maximum<br />
performance for excellent<br />
brand experience.<br />
Witty Commerce can help you<br />
choose the right platform.<br />
Witty Commerce also creates<br />
spectacular online presence,<br />
giving your customers high<br />
quality standards with high<br />
quality experience.<br />
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E-COMMERCE DELIVERY<br />
01<br />
<strong>WittyCommerce</strong> have the complete expertise to assist you in the<br />
technological evaluation and selection.<br />
Sometimes navigating the complexities of technology can be<br />
dramatically hard. <strong>WittyCommerce</strong> have the complete expertise to<br />
assist you in the technological evaluation and selection. We have direct<br />
access to all platforms offering demonstrations and comparisons of all<br />
platform features and functionalities. With all these features; like indepth<br />
evaluations, proof-of-concept and vital training we help your<br />
ecommerce initiative succeed.<br />
Our experience in working with IT systems is growing year by year and<br />
we can present you the best ecommerce solutions that will work with<br />
the systems you already have. What are your ecommerce objectives?<br />
Having fully integrated new online stores? Carefully blended Omni<br />
channel approaches? Witty will infrastructure them all.<br />
www.wittycommerce.com<br />
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E-COMMERCE OPERATIONS<br />
We optimize your entire system to give maximum<br />
performance for excellent brand experience.<br />
02<br />
<strong>WittyCommerce</strong> takes care of all the background work<br />
you expect from an e-commerce operation, managing<br />
stability, security and scalability even under peak traffic.<br />
We optimize your entire system to give maximum<br />
performance for excellent brand experience.<br />
At the start we analyze your current operation and<br />
system. Consider which technologies we can<br />
incorporate to your system without effecting your<br />
current operations and in the end start with the optimal<br />
configuration tailored for your needs. We regularly<br />
report and back-up on a reliable schedule.<br />
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03<br />
E-COMMERCE PLATFORMS<br />
<strong>WittyCommerce</strong> can help you choose the right platform.<br />
For success across your entire e-commerce operation, you<br />
need to have a strong foundation. Whether its changing your<br />
entire system, scaling it up or optimizing it, <strong>WittyCommerce</strong><br />
can help you choose the right platform. We have strong<br />
relationships with the world’s leading technology providers.<br />
These partnerships allow us to deeply understand the best<br />
enterprise-class platforms including Hybris, Demandware and<br />
Magento.<br />
www.wittycommerce.com<br />
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CMS PLATFORMS<br />
<strong>WittyCommerce</strong> also creates spectacular online presence, giving<br />
your customers high quality standards with high quality<br />
experience.<br />
04<br />
In the contemporary business area, digital presence is more<br />
important than ever; it endures your brand and supports your<br />
business goals. Besides presenting technical solutions,<br />
<strong>WittyCommerce</strong> also creates spectacular online presence, giving<br />
your customers high quality standards with high quality<br />
experience. <strong>WittyCommerce</strong> will cooperate with you to select the<br />
best CMS System that suits you and gives your company the<br />
consequences you desire.<br />
Our experience in working with IT systems is growing year by year<br />
and we can present you the best ecommerce solutions that will<br />
work with the systems you already have. What are your<br />
ecommerce objectives? Having fully integrated new online stores?<br />
Carefully blended Omni channel approaches? Witty will<br />
infrastructure them all.<br />
www.wittycommerce.com<br />
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E-COMMERCE<br />
CONSULTING<br />
To help our clients, first we have to understand them.<br />
Therefore we look at the overall context, capacity and<br />
potential or your e-commerce operation and then use<br />
our experience for the road map to successful growth<br />
plan even for the most aggressive e-commerce<br />
operation.
E-COMMERCE CONSULTING<br />
E-COMMERCE STRATEGY<br />
OMNICHANNEL<br />
COMMERCE<br />
PROJECT & PROGRAM<br />
MANAGEMENT<br />
E-COMMERCE PROCESSES<br />
DIGITAL<br />
TRANSFORMATION<br />
E-COMMERCE CONCEPT<br />
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01<br />
E-COMMERCE STRATEGY<br />
<strong>WittyCommerce</strong> always concentrates on the bright ideas that<br />
provide its customers better, faster and superior experience.<br />
Most important aspects of high quality e-commerce systems are<br />
saving time and minimizing the risks related with operations.<br />
<strong>WittyCommerce</strong> always concentrates on the bright ideas that<br />
provide its customers better, faster and superior experience.<br />
We carefully plan and run your digital commerce projects at<br />
every stage from the very beginning to the end, from strategy to<br />
optimization. We will work with you hand in hand to guarantee<br />
your current operation will meet with your wider commercial<br />
objectives in future. From our experienced team you will get the<br />
outstanding support for realizing your strategy.<br />
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E-COMMERCE STRATEGIES<br />
AND PROCESSES<br />
02<br />
Not every company needs the same e-commerce<br />
strategy. That’s why we create individual strategies<br />
tailored by your potential and existing concept.<br />
Not every company needs the same e-commerce<br />
strategy. That’s why we create individual strategies<br />
tailored by your potential and existing concept. We<br />
know that success only comes if the internal and<br />
external company processes are tuned into the<br />
strategy. That is why we create a holistic approach that<br />
takes all relevant factors into account with our<br />
following services.<br />
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E-COMMERCE STRATEGIES AND PROCESSES<br />
Not every company needs the same e-commerce strategy.<br />
That’s why we create individual strategies tailored by your<br />
potential and existing concept. We know that success only<br />
comes if the internal and external company processes are<br />
tuned into the strategy. That is why we create a holistic<br />
approach that takes all relevant factors into account with<br />
our following services:<br />
Process Evaluation:<br />
• Product data/contents<br />
• Customer data<br />
• Order data<br />
• Definition and development of e-commerce processes<br />
• Marketing<br />
• Comparison of should/is e-commerce processes<br />
• Process optimization with project connection<br />
• Returns/customer service<br />
Strategy Development:<br />
• Development of individual e-commerce strategies.<br />
• Discovering potential improvement in existing strategies.<br />
• Base concept drafting.<br />
• Incorporation of targeting, corporate identity and corporate design. (CI, CD)<br />
• Platform details. (basic structure, roles and rights, USP etc.)<br />
• Recommendations for action for B2C, B2B, multichannel and mobile e-commerce.<br />
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03<br />
PROJECT AND PROGRAM<br />
MANAGEMENT<br />
We can help you find the right project and programs for your<br />
company.<br />
Over the years we’ve created methodologies using our<br />
extensive experience in e-commerce solutions. That’s why we<br />
are always able to incorporate the best practice from a variety<br />
of options.<br />
We can help you find the right project and programs for your<br />
company. We can simultaneously manage multiple work<br />
streams so no resources are being wasted or overused.<br />
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DIGITAL TRANSFORMATION<br />
What do you see when you look at your digital future? Is your vision<br />
clear? Do you have motivation and determination on this way? And<br />
maybe the most important; is there a strong accompany walking behind<br />
you? <strong>WittyCommerce</strong> is willing to attend you in this journey. As you<br />
know, in the era we’re living, companies have to change their way of<br />
doing business. Digitalization is not only a way of communication but it is<br />
an entirely new business model. Now marketing, IT and sales<br />
management departments are closer than ever around a new area of<br />
expertise. This new area brings enormous potential to companies. Usage<br />
of media now gone through catalogues to online pages. B2B – businessto-business<br />
– atmosphere is also affected.<br />
04<br />
The step sounds of digital generation is getting louder day by day; as a<br />
customer their beginning points are Google and Amazon.<br />
<strong>WittyCommerce</strong> will cooperate with you to response the requirements of<br />
this new generation by working out new strategies.<br />
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05<br />
OMNICHANNEL COMMERCE<br />
Serve as your customer’s liking and guarantee 100% satisfaction<br />
whether they use a touchscreen, mouse or no device at all.<br />
Online, mobile or in-store retail experience, these are closer to<br />
each other more than ever now and with our expertise, the<br />
solution delivers more on every channel.<br />
Buy online and pick up from the store or browse in store and<br />
have purchases delivered to your address. Serve as your<br />
customer’s liking and guarantee 100% satisfaction whether they<br />
use a touchscreen, mouse or no device at all.<br />
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E-COMMERCE CONCEPT<br />
The business plan of <strong>WittyCommerce</strong> consists of some<br />
important steps. First of all we make a detailed Strategy<br />
Workshop and SWOT Analysis for you. On the basis of these,<br />
we collect some precious information from which we can<br />
derive reliable advise for your online market. This plan proves<br />
that <strong>WittyCommerce</strong> does not only raise on technology but<br />
also analysis reports which summarizes the user behaviors of<br />
the target group in the market your company takes part in. We<br />
also use an effective method called e-business persona which<br />
is able you to put yourself under the hat of potential<br />
customers. By thus, we can present you your customers’ trip,<br />
their needs and their definite experiences.<br />
06<br />
www.wittycommerce.com 29
E-COMMERCE CONCEPT<br />
<strong>WittyCommerce</strong> will create your e-commerce concept, beginning by a consultation process<br />
and ending with creating a loyal customer group.<br />
The business plan of <strong>WittyCommerce</strong> consists of some important steps. First of all we make a detailed Strategy<br />
Workshop and SWOT Analysis for you. On the basis of these, we collect some precious information from which<br />
we can derive reliable advise for your online market. This plan proves that <strong>WittyCommerce</strong> does not only raise on<br />
technology but also analysis reports which summarizes the user behaviors of the target group in the market your<br />
company takes part in. We also use an effective method called e-business persona which is able you to put<br />
yourself under the hat of potential customers. By thus, we can present you your customers’ trip, their needs and<br />
their definite experiences.<br />
We can summarize these steps like below:<br />
Analyzing the Potential of Your Current Website:<br />
• We discover your potential customer profile and create scenarios for their optimal journey.<br />
• We form an online shop for your company, which offers your customers a special experience.<br />
• We build an online shop that invites back all the customers to return.<br />
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AGENCY<br />
Our agency teams deliver visionary design, powerful<br />
marketing communications and compelling user<br />
journeys. As a preferred agency for many iconic<br />
brands, we bring years of best practice experience to<br />
help you drive higher sales, improve customer loyalty<br />
and retention, identify sales opportunities and boost<br />
conversions.
AGENCY<br />
OPTIMIZATION<br />
MARKETING<br />
OPTIMIZATION<br />
MARKETING<br />
Measuring the results are a key<br />
point of successful operations.<br />
We are experts in delivering<br />
effective digital marketing and<br />
social media strategies.<br />
O<br />
M<br />
ONLINE<br />
MARKETING<br />
O<br />
D<br />
DESIGN<br />
ONLINE MARKETING<br />
<strong>WittyCommerce</strong> can provide<br />
you a specialized online<br />
marketing strategy thanks to its<br />
experts.<br />
DESIGN<br />
We bring a combined and solid<br />
brand experience, successfully<br />
moving your brands into the e-<br />
commerce domain.<br />
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01<br />
OPTIMIZATION<br />
Measuring the results are a key point of successful operations.<br />
With our tools and procedures, evaluating your performance is<br />
easy, accurate and transparent. With those metrics and<br />
performance reports you will have all the info you need to<br />
increase sales, customer loyalty and to identify new<br />
opportunities.<br />
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MARKETING<br />
We are experts in delivering effective digital marketing<br />
and social media strategies. We serve to many sectors<br />
and markets, which makes us knowledgeable on a<br />
variety of different projects. By using modeling, ROI,<br />
analytics and conversion optimization we turn surfers<br />
into shoppers.<br />
02<br />
We make your content visible and social on the web<br />
with SEO, keyword research and user-friendly URL’s<br />
while pay-per-click, e-mailing and banner campaigns are<br />
reaching only to people who are your potential<br />
customers.<br />
www.wittycommerce.com<br />
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03<br />
ONLINE MARKETING<br />
Nowadays, online marketing is an essential part of the<br />
general marketing strategy. <strong>WittyCommerce</strong> can<br />
provide you a specialized online marketing strategy<br />
thanks to its experts. By working together with our<br />
clients, our experts develop strategies for SEO, SEA, e-<br />
mail marketing, social media, display advertising and<br />
conversation and usability optimization.<br />
We are a certified Google Partner. We make use of our<br />
expertise and tools to increase your traffic,<br />
performance of your channels, turn-over and ROI.<br />
www.wittycommerce.com<br />
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DESIGN<br />
Customers have to love the digital environment you created for<br />
them. However designing a user interface that is both easy to<br />
use and esthetic is no easy task. We bring a combined and solid<br />
brand experience, successfully moving your brands into the e-<br />
commerce domain.<br />
04<br />
www.wittycommerce.com<br />
36
OUR PROJECTS<br />
We are among Turkey’s best e-commerce-focused development team, giving our clients access to skills, expertise, experience<br />
and technical certifications that are unrivalled by many agency or systems integrator in Turkey.
PRODUCT CATALOG MANAGEMENT<br />
HYBRIS<br />
CLIENT: HEPSIBURADA.COM<br />
<strong>WittyCommerce</strong> has been working with Hepsiburada.com, 1+<br />
year, re-platformed product information management system<br />
and replaced all legacy structure<br />
Key Features:<br />
8 million products<br />
20+ main categories<br />
Smooth transition<br />
www.wittycommerce.com<br />
38
OMNI-CHANNEL COMMERCE<br />
DEMANDWARE<br />
CLIENT: MARKAFONI.COM<br />
<strong>WittyCommerce</strong> has been working with Markafoni, 1 year, replatformed<br />
all systems including website, mobile apps, and<br />
external services<br />
Key Features:<br />
Full system replatforming<br />
10 million users<br />
50K new products per day<br />
www.wittycommerce.com<br />
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E-COMMERCE STRATEGIC CONSULTANCY<br />
Strategic ecommerce management and performance improvement for Joker.<br />
CLIENT: JOKER.COM.TR<br />
<strong>WittyCommerce</strong> has been working with Joker, for over 6<br />
months, across the marketing mix, including PPC, SEO<br />
Consultancy, Digital Strategy and E-Commerce Consultancy.<br />
SOLUTION:<br />
Management and planning of web development process and<br />
project analysis.<br />
Strategic ecommerce review and with Omni-channel retail<br />
planning.<br />
Benchmarking digital marketing spend by channel (PPC, Affiliates,<br />
Display, Email, Social etc.)<br />
Exploring the correlation between marketing spend and business<br />
model, growth, online sales penetration and customer type<br />
www.wittycommerce.com<br />
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E-COMMERCE STRATEGIC CONSULTANCY<br />
Strategic ecommerce review and performance improvement for Joker.<br />
CLIENT: JOKER.COM.TR<br />
RESULTS:<br />
Increased Organic traffic by over 29.16% and Organic revenue by over 72.67%<br />
via Technical SEO Consultancy, On-Site Content Optimization.<br />
A clear strategic roadmap is now being implemented with Witty Commerce's<br />
help.<br />
Developed a clear channel strategy defining the role and mix of channels for<br />
expansion.<br />
An innovative ecommerce project with click & collect, prepared with Joker<br />
shops.<br />
Launched a new marketing channel; Paid Search - now accounts for over 15%<br />
of the online revenue, and produces an average return on advertising spend of<br />
324%<br />
Lead consultants on all web development projects and enhancements to Joker<br />
e-commerce store, working closely with internal teams and 3rd parties.<br />
32% Increased conversation rate<br />
81.63% Increased transactions<br />
172.22% Increased traffic through referrals<br />
324% Average ROI<br />
18.26% Increased average order value<br />
65.82% Increase in mobile revenue<br />
72.67% Increase on organic revenue<br />
www.wittycommerce.com<br />
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MORE…
THANKS FOR WATCHING!<br />
Be Witty, Grow Quickly!<br />
Contact us:<br />
Dokuz Eylül Üniversitesi, Depark Beta Binası Doğuş Cd. 207/AG Kat 2 Ofis 212<br />
Tınaztepe Yerleşkesi, Buca 35390 İzmir – Turkey<br />
+90 232 453 2604<br />
info@wittycommerce.com<br />
Follow us on:<br />
facebook.com/wittycommerce<br />
@wittycommerce<br />
https://www.linkedin.com/company/wittycommerce