22717_Strategy 2020 Monthly e-Newsletter_4th edition

UPDATE ON VISUAL MANAGEMENT ROLL-OUT
In this newsletter, we include an update on the
progress of the Visual Management roll-out in the
Operations department. Teams were trained on
Visual Management during May, June, and July, and
the roll-out commenced at the end of July 2016.
Initial progress has been slow with some pockets of excellence in
between. A standard operating procedure has been developed to assist
with the roll-out and significant progress has been made in the past
month of its implementation.
We have conducted two rounds of progress assessments - with the
purpose of assisting and guiding teams on development areas in their
application of Visual Management (including conducting their morning
meetings).
CONGRATULATIONS to the top performing teams! Leading
by example, good example!
Golden Eagles
Team Exceptional
Winning Team
Data Analytics
Shooting Stars
Data Connect
Eagles
Import and Cleaning
Trendsetters
Ponelopele
Audit
Academy
DCP
NOT ASSESED
NOT ASSESED
0 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30
VISUAL MANAGEMENT is about making performance
visible.
“We can only manage what we can see” has been proven in all
world class organizations. Visual Management is used to inform
daily decisions to achieve our targets because it is much easier
managing small deviations than waiting until they become big
problems. In principle we want to visually track the information
which enables us to manage the inputs to our processes to ensure
quality, on-time outputs.
Maitlamo A Rona
Team Exceptional
The Strategy 2020 Project Team will continue to support teams in
achieving top scores on their application of the practices. Over the
next few weeks the next practice that we will be focusing on is 5S.
Page 2 | world class by 2020

HOW PASSIONATE ARE YOU?
“Be Passionate” is one of our values and is a key characteristic that distinguishes
a “World Class” or “Delivery Excellence Organisation” from an average
organisation.
While we all intuitively know what “passion” looks like, it is worth clarifying how we will recognise
whether a person is passionate (or not). This intent would be for us to nurture our passion, develop
it if we don’t have it and encourage others to develop passion to contribute to the World Class
Organisation we want to create.
We have clarified being passionate to mean:
• Taking pride in our work and our organisation
• Showing personal dedication and going the extra mile
• Personally contributing to customer service delivery excellence
• Continuously developing our skills and learning more about our product, organisation and
industry
• Delivering results of high quality
If the above describes your everyday behavior at work then you are well on your way to being
a passionate DTCB employee and your focus can be on spreading (or multiplying) these positive
behaviours by encouraging others to also find their passion.
If however you recognise some of the behaviours below in your own behavior, it will require a bit
of introspection before you can become a multiplier.
• Display a “don’t care attitude” towards your work
• Experience consistent low levels of energy
• Executing your work just because you have to and need the pay check at the end of the month
• Not managing or tracking your own performance or the performance of your team against
agreed goals
• Not interested in developing your skills and improving your work performance
Passion makes the difference between people who look forward to their work day versus those
that have to drag themselves out of bed to start the work day.
Below are some tips to finding your passion!
• Do a self-introspection and identify the top one or two issues affecting your motivation.
• Identify possible solutions or seek assistance from your coach, line manager or Culture and
Change Manager.
Remember that the organisation and other people can create a work environment that is conducive
for your motivation and passion, but only you can motivate yourself and be passionate……
Page 3 | world class by 2020

WELL DONE!
Recognition to all Techsort teams
for transitioning successfully to their
new roles, exceeding performance
expectations and achieving efficiency
improvements of >100% compared
to the baseline
Page 5 | world class by 2020

NEW Employee
LWAZI NKALA
We are pleased to welcome Lwazi Nkala as
the Business Improvement Manager in the
Business Excellence department.
Lwazi joins DTC Botswana from Tati Nickel Mining
Company where he was the Ore Processing
Manager. He is a seasoned Metallurgist
and Business Process Engineer having had
opportunities of leading large multi- disciplinary
teams.
He is tasked with guiding the organization in
continuous improvement, a key aspect of DTC
Botswana achieving world class processing
organization status. “I believe that people are key
in achieving this goal and my role is to guide and
support teams in this exciting landmark journey.