CHE As Sete Bicas CRL, Matosinhos - ICA Housing

Affiliation to federations
and other organisations:
• FENACHE – National Federation of Co-operative Housing in Portugal
• CIVAS Childhood, Elderly and Social Action Centre of Senhora da Hora
III. Description of the case
83
Co-operative members’ rights – Running for information in order to achieve
active participation
CHE As Sete Bicas CRL has been developing several tools to assure a permanent
information activity. The purpose is to bring our members into our “cause”,
making it their own “cause” and stimulating them to participate in an active way
in several moments that demand for decision making.
Here you can find our main features that stimulate the co-operative members of
Sete Bicas to make full use of their rights:
• Customized reception desk, working from he needs, interests and abilities
of the members and following up the evolution of the process since the
moment they become a member;
• Written information about the development of our Buildings in Construction
and advice about new opportunities of Co-operative Housing Programs,
answering all question and supporting conscious decisions;
• Publication of the Quarterly Magazine, named “CHBI Notícias”, that we
deliver for free to all our members, to several organisations with whom
we interact and , in a general perspective, to everyone interested in the cooperative’s
activity, fulfilling in this way the Co-operative Principle of
Education, Training and Information;
• Quarterly updating of our Co-operative Website (www.setebicas.com), in
order to keep our online information up to date;
• Periodical and updated information of the progress and developments of
our buildings, with specific documents being published:
• Active participation of our co-operative members in the most important
moments of our Co-operative Housing Program, namely in the presentation
of the model dwelling and the Housing Delivery System;
• Collaboration through queries’ filling or other tools for measuring the satisfaction
level of our members, in order to permanently improve the performance
of our institution in the achievement of our members’ expectations
and in the guarantee of the co-operative’s future success.