GMHBA AnnuAL RepoRt 2010 - GMHBA Health Insurance

More documents

Recommendations

Info

eXeCutiVe MAnAGeMent teAM Mark Valena Michael Carroll Jacqueline Armitage gmhBa’s executive management team has a history of success, and an ability to deliver quality membership growth, strong financial performance, markedly enhanced operational capacity and excellence in customer service. the management team has the experience to successfully integrate and understand the issues relating to products, customer service, human resources, processes and procedures. 10
MARK VALenA – CHieF eXeCutiVe Mark Valena is an experienced Business Executive. He came to the helm at GMHBA in early 2008 following seven years as the CEO of Medical Defence Association Victoria. MDAV was Victoria’s largest medical professional indemnity insurer (with an 18% national market share) and as a not-for- profit organisation, in a highly regulated insurance market operating in the health sector, provided a sound experience base for his current role at GMHBA. Mark has significant experience in the negotiation and implementation of mergers and business transitions at MDAV, NRMA and Fortis Insurance. Through these transitions Mark was able to create an environment of goodwill and navigate through many complex agendas leading to retention of members and employees. Mark is an Australian Chartered Accountant who has a Bachelor of Business and a Graduate Certificate in Innovation & Service Management. James Arnott tim Boyd MiCHAeL CARRoLL – FinAnCe Michael Carroll is an experienced Finance Executive. He is responsible for the Finance Division including supervision of the Company’s Investments. His role at GMHBA also incorporates that of company Secretariat, with compliance as another major responsibility. Michael is accredited with a Bachelor of Business (Accounting) from Swinburne University, he is a Certified Practicing Accountant, has completed his MBA at Deakin University in 2004 and in 2007 completed a Graduate Diploma in Applied Corporate Governance with Chartered Secretaries Australia. JACqueLine ARMitAGe – MeMBeR seRViCes Jacqueline is a professional Customer Service Executive with over 30 years Australian and Asian experience and a proven track record in managing multisite operations for ‘blue chip’ organisations. Jacqueline’s success in her field is attributed to her ability to develop both strategic and tactical solutions to improve quality, productivity and customer satisfaction. This ensures customers’ expectations are consistently met and often exceeded. 11 JAMes ARnott – BeneFits MAnAGeMent James Arnott is a Business Executive with over 20 years experience. His business unit is responsible for Health Services, Claims Audit, Product Development and Marketing. James previously worked with Caulfield General Medical Centre and The Alfred Hospital for over 13 years where he was responsible for a diverse group of services. James has a Diploma of Applied Science from Lincoln Institute of Health Sciences, a Bachelor of Prosthetics and Orthotics from LaTrobe University, and an MBA from the University of NSW. James is also a member of the Executive Committee of the G21 Health and Wellbeing Pillar. tiM BoyD – HuMAn ResouRCes Tim is a Human Resource practitioner with over 17 years experience in HR generalist roles and has specialist skills in Learning and Development and Organisational Development functions. Tim has had a long career in Automotive Development with a large multi-national manufacturer in roles ranging from HR consultancy, Learning and Organisational Development and international experience in the Asia Pacific region. Tim’s experience in Asia Pacific has developed an ability to understand organisational cultures and build relationships based on trust and respect. Tim currently manages the Human Resources team at GMHBA providing a comprehensive range of HR services to the organisation.
Page 1 and 2: 1 GMHBA AnnuAL RepoRt 2010
Page 3 and 4: Contents GMHBA Performance Snapshot
Page 5 and 6: Source: GMHBA/PHIAC data as at 30 J
Page 7 and 8: I am pleased to report that in a ch
Page 9: professor John C. Catford James e.
Page 13 and 14: CoMMunity ConneCteD to Develop mutu
Page 15 and 16: suCCess tHRouGH innoVAtion to innov
Page 17 and 18: GMHBA Limited ABN 98 004 417 092 Fi
Page 19 and 20: GMHBA Limited ABN 98 004 417 092 GM
Page 21: GMHBA Limited ABN 98 004 417 092 21
Page 54: GMHBA Limited ABN 98 004 417 092 GM

GMHBA AnnuAL RepoRt 2010 - GMHBA Health Insurance

Create successful ePaper yourself

Delete template?

Save as template?