GMHBA AnnuAL RepoRt 2010 - GMHBA Health Insurance

enABLinG CApABiLity
to align capaBility So aS to effectively execute Strategy
Enabling capability underpins the delivery of the other
strategic intents; focusing on delivery through
technology and developing employees. To ensure
GMHBA can deliver on strategy, we must have the
relevant tools and employees with the right skills,
combined to be effective.
performance Management
The focus on improving performance has centred on
our leadership and cultural change initiatives. Over the
last financial year our aim has been to create a high
performance culture and leadership capable of
delivering our strategic plan. We have had a sustained
effort across GMHBA to also ensure the leadership
team and culture is capable of anticipating and
adjusting to changes in the environment as they occur.
Some of the projects or initiatives in support of
leadership development and cultural change
have been:
• Development of our new values and behaviours
• Leading team’s leadership development program
• Multifactor Leadership Questionnaire MLQ 360
degree feedback program
• Open communication from CEO directly to
employees through all staff briefing sessions
• Development of new performance management
practices and model
• Merit payment system linked to achievement of
KPI’s and demonstration of values and behaviours
• Cross functional project teams
Head office Building Redevelopment
This financial year has seen a significant
redevelopment and refurbishment of our head office
building. Over the last few years a proportion of head
office staff has been working out of two separate
office locations.
This factor along with the continued growth in
employee numbers to support our members has
meant we had outgrown our current offices. GMHBA
has acquired the two adjacent properties which are
being redeveloped and integrated with the existing
head office building. These new offices will allow all
staff to be located on one site in modern office
environment. The new building will meet GMHBA’s
needs for the foreseeable future and represents a
significant investment in the Geelong community.
GMHBA enterprise Agreement
A key element of our relationship with employees
is the terms and conditions of their employment.
The majority of our team are covered by an enterprise
agreement which was successfully renegotiated
in 2010.
A representative team from across the business
came together to work through the process of
determining outcomes which were in the best interest
of employees, the business and our members. The
negotiations were successful in achieving this
outcome and the new three year agreement was
resoundingly endorsed by our employees.
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