Technology risk radar

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3 Media-reported events: Key findings © 2016 KPMG LLP, a UK limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
4 What happened? IT infrastructure was misused or abused IT did not behave as expected 22.8 5.3 6.5 IT did not meet customer need 3 Figures are % 20.7 15.5 An IT service or system was not available when required Performance of an IT service or system was degraded Cyber security incidents continue to be the attentiongrabbing element of technology <strong>risk</strong> within business today. But here is something interesting that our research uncovered - only a little over half of the 700+ surveyed IT incidents were security related, with most being attributed to data being stolen or compromised intentionally. About 36 percent affected the availability or performance of a key IT service. And an additional 9 percent affected the quality of a key IT service with IT either not behaving as expected or not meeting customer need. The proportion of incidents related to security, availability and quality followed the same order across all ten industries surveyed, i.e., security related incidents were most prevalent, followed by availability and quality related incidents. These statistics are alarming, as these incidents must arise from a failure of internal controls – checks that should be a basic element in any security control system, technological or otherwise. Cyber security therefore, continues to be a key area of concern for organisations. Later in this document, KPMG member firms technology <strong>risk</strong> specialists provide some practical insights on how organisations can protect themselves and better prioritise their investment in this area. 26.2 Data was lost or exposed unintentionally Data was stolen or compromised intentionally © 2016 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Page 1 and 2: Technology risk radar Third edition
Page 3: 2 Introduction What are the current
Page 7 and 8: 6 What were the causes? We found th
Page 9 and 10: 8 Sectors at a glance TOP 10 RISKS
Page 11 and 12: 10 Banking Michael Elysee David DiC
Page 13 and 14: 12 Insurance Jill Farrington Jon Do
Page 15 and 16: 14 Investment management and funds
Page 17 and 18: 16 Consumer markets and retail Andr
Page 19 and 20: 18 Technology, media & telecoms Ann
Page 21 and 22: 20 Healthcare and pharmaceuticals J
Page 23 and 24: 22 Energy and natural resources Nat
Page 25 and 26: 24 Industrial manufacturing Marceli
Page 27 and 28: 26 Central government Andy North Ge
Page 29 and 30: 28 Education Richard Archer Hannah
Page 31 and 32: 30 Our Data Analytics Methodology
Page 33 and 34: 32 Contact us © 2016 KPMG LLP, a U
Page 35: 34 kpmg.com/uk The information cont

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