Final Programme - IT-TRANS

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14:00 -15:30 | Sessions room, hall 1
Session 3 | Hot – Social Media
Chair: Stefania di Serio, UITP Chairwoman of Information Technology &
Innovation Commission and Dirigente Sicurezza, Patrimonio, Innovazione,
Umbria Mobilità, Perugia, Italy
Would you like to go on a social date? A simplified view on Social Media.
How to connect to your customers and to have ongoing and worthwhile
dialogues ...
Ton Damen, Strategic Director and Founder of Strategic Stuff B.V., Amsterdam,
Netherlands
Clear the line for Social Media. Implementation of Social Media by Wiener
Linien (Vienna)
Answer Lang, Head of communication, Wiener Linien, Vienna, Austria
Claudia Riegler, Content Manager Social Media, Wiener Linien, Vienna,
Austria
Social Media – What’s all the hype about? Get to know your passengers
and their expectations, drive customer engagement by anticipating, and
optimize services through multichannel integration
Philippe Guittat, Managing Director Public Transport, Accenture, Paris,
France
VVS Internet and Social Media Activities
Michael Terbeck, Head of Marketing Department, Verkehrs- und Tarifverbund
Stuttgart GmbH (VVS), Stuttgart, Germany
14:00 -15:30 | Forum A
Market Update 1
Chair: Bruno Pfeiffer, Business Development Manager, Qnamic,
Hägendorf, Switzerland
• VABdepot – The leading depot management system
Stephan Fromm, Sales Department, Verkehrsautomatisierung
Berlin GmbH, Berlin, Germany
• Work assignment tools that improve employee satisfaction and
meet company objectives
Alain Martinais, Director of Marketing, GIRO, Montréal, Canada
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Open Fare Payment Systems
Michael C. Nash, VP Emerging Markets Transportation and
Local Government Sector (TLG), ACS Solutions Switzerland Ltd.,
Bern, Switzerland