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Verónica Chávez Jaimes<br />
Product Evolution
My super power is:<br />
X-RAYVISION!<br />
Verónica Chávez Jaimes<br />
Superhero<br />
Kryptonite:<br />
Disorganization<br />
It let me see things where others<br />
can't, like hidden meaning in<br />
things, powerful insights from a<br />
situation or maybe reading<br />
people's motivations, Im excited<br />
about solving mysteries of all<br />
kinds and i tend to think<br />
metaphorically to understand and<br />
explain things. I have the power to<br />
project how things will be in the<br />
future.<br />
My biggest values<br />
Empathic<br />
The value of understand the different<br />
perspectives, emotions, situations and<br />
tolerate about how others think, act, look and<br />
feel. Empathy allow me to be aware of others<br />
and not just think about me and what i want. In<br />
solving problems, empathy let me think of<br />
better solutions based on the people needs.<br />
Humble<br />
I know who I am and what Im not, Im aware of<br />
my strenghts and weakness; Im aware of wins<br />
and failures, I enjoy learn from others and<br />
recognize each other awesomeness.<br />
Main<br />
Achievements<br />
When is near, it acts like a<br />
vampire of time, generate stress<br />
and make everything urgent.<br />
Sometimes makes me feel<br />
multitasking but then it only take<br />
me out of focus to the important<br />
things.<br />
Team<br />
Player<br />
My contribution:<br />
Im really good at listen and observe to get powerful<br />
insights and then connecting the points.<br />
I understand everything as a gear<br />
and my commitment is to make collaboration<br />
happen by understanding the team members and<br />
their awesome characteristics.<br />
I respect the perspective and ideas of every team<br />
member and understand that is not about who has<br />
the idea but about how can we built bigger things<br />
together.<br />
Im aware that i dont know everything, I trust the<br />
experience of others and the collective ability to<br />
move towards an ambitious goal.<br />
1 1 Live a cultual shock for a week when i was 16 years old. I was enroll in an academy exchange for<br />
1 year in the US, It gave me a perspective about how important my family is, how beautiful my country is,<br />
how nothing change if i was there or not and this gave me a call to action to define who i wanted to be<br />
and how i want to transcend, and to make the right decision and envision my future.<br />
2 2 University Scholarship- I have the privilege to study in one of the best universities of the south of<br />
Mexico. This was a challenge against me, in order to be the best i needed to give my best to the<br />
scholarship contest, so I get a lot of preparation, I invest in my self and all that sum of efforts gave me<br />
the result that i wanted. Now Im a happy industrial designer who believes that impossibles only exist in<br />
ourselves.<br />
3 3 Incubation of a start up: Learn how to collaborate with 4 partners to achieve a bigger purpose. We<br />
start with a social start up that would develop skills in local people by improving their process and create<br />
better products. This idea was supported by a partnership between government and a high impact<br />
incubator. With this experience i learn how to learn, fail, get up, fail, improve, listen, and believe.<br />
4 4 Be independent. The days after you graduate from University could be hard, but after too much<br />
storm I could finally say that im being in charge of myself and it makes me realize the value and effort<br />
received from my parents
Commitment<br />
The<br />
Times<br />
2. What is the biggest strength an uniqueness that Mexico has as a country and how<br />
can that uniqueness and strength can be taken to the next level ?<br />
Mexico has a privileged geographic location<br />
We are the only emerging country<br />
that has access to the United States<br />
with more than 3000 km of border.<br />
We are among the oceans that determine<br />
the two most important economic basins,<br />
the : Pacific and the Atlantic.<br />
Mexico is the only Latin American country that,<br />
at the same time, is North American.<br />
We have a great natural wealth, we possess the fourth<br />
most important biodiversity of the planet, one of the<br />
of the most remarkable petroleum production and a<br />
demographic bonus that offers a historical opportunity.<br />
We are a natural link in a globalized world and we can<br />
be a multidirectional link between the north and the<br />
south, between Asia and the European Union;<br />
Between the European Union, Asia and Latin America;<br />
and of course with the United States.<br />
In 2030, its projected that most Mexicans are under 30 years old. Today the average age is 27 years old,<br />
which means that the economically active population for 3 decades will be greater than the dependent<br />
population, than children and the elderly.<br />
Everything there give us a productive potential of great proportions that we must take advantage of<br />
immediately.<br />
Its our responsibility to develop the young leaders that will transform the<br />
productive potential into action.<br />
3. What is your biggest passion and how being MC Mexico<br />
and being in AIESEC one more year is connected to it?<br />
My biggest passion in life is to create/transform things into something better. My dream is to create global solutions<br />
for basic needs, specially in education, hunger and human rights.<br />
Being MC Mexico its for me an opportunity to give my entire time and heart to take the first step to transform my<br />
beautiful country, to work hard to amplify our efforts as an organization and to learn from others awesome<br />
mexiCANs. I want to be part of a generation that create things around what Mexico needs, that empowers the<br />
biggest generation of young people that now our country has to believe in themselves and to take action. I will work<br />
as hard as i can to demonstrate the young Mexicans that this country is full of opportunities and depends on each<br />
one of us to make it happen.<br />
Being in AIESEC one more year will give me a better understanding of what a global citizen is, the needs of a whole<br />
country, the contrast, diversity and patterns of a national network, the passion and discipline to fulfill a big<br />
responsability, the experience to impact worldwide, to learn by experience and to collaborate for a bigger purpose.<br />
After the MC experience, i will continue my studies with the practical experience needed to take great advantage<br />
of postgraduate studies. Im going to take the Master of Disaster, Design and Development which objective is<br />
explore how design can be used as a strategic tool to help resolve complex global challenges, including poverty,<br />
natural disaster, civil conflict and climate change.<br />
2017 2018<br />
MCMX<br />
Prepare<br />
2019 2020 2021<br />
Master of Disaster,<br />
Design and Development<br />
Entrepreneurship<br />
Awareness<br />
MEXICAN Leadership<br />
Purpose
4. One step ahead wall<br />
a) What are the wildly important points of PND ( Plan Nacional de Desarrollo ) ?<br />
We need to focus on in the next term and why ?<br />
Quality Education<br />
A strategy in colaboration with government<br />
to traverse a complementary program to the<br />
basic education with extracurricular<br />
activities that complement the education of<br />
the kids.<br />
Develop a Teaching project for 3 months<br />
with an agenda realized by persons with<br />
profiles of pedagogy de development of<br />
skills of multiple intelligences for pupils.<br />
Parallel to this to develop a program with the<br />
teachers in order that they understand the<br />
importance from an external perspective.<br />
Likewise in the topic of development of<br />
science and technology, which powerful<br />
would be to work with CONACYT to make an<br />
alliance with a country that is of the first<br />
places worldwide in these items and create<br />
a program for the Mexicans' development<br />
abroad. Doing a viable and sustainable offer<br />
with government under a frame of<br />
requirements and have a huge return of<br />
investment.<br />
Mexico with Global Responsability<br />
A well developed strategy with the main universities of<br />
Mexico, along with some funds and partnership<br />
to create 1 to1 Project. For each people that goes<br />
abroad, a company let other young person in need to have<br />
this experience.<br />
Create an embassor program for our EPs, we need to be<br />
clear that every mexican has the responsability to share<br />
the whole Mexico. But also to be open to learn and change<br />
mindsets about other countries.<br />
Democratize the productivity<br />
Develop more competent leaders, that have the<br />
corresponsability to be mexican citizens, that speak up<br />
with proposals. Its important that AIESEC knows the big<br />
mission that has with our generation, in terms of<br />
demography, Mexico has more percentage of young<br />
people than adults,elderly and kids. Its a big potencial<br />
that we cant waste.<br />
Why?<br />
Because its the first step to develop ourselves in order<br />
to develop the country<br />
b) What is the 1 and wildly important behavior that you identify needs<br />
to be shaped in the next term towards 2020, what can we do to<br />
activate it among the network ?<br />
Disciplined leaders<br />
Not Excuses<br />
Take Action<br />
An extra .02 every day can make a difference<br />
We need to be the leaders that make the difference.<br />
We must have the discipline to be extraordinary every single day. Its a matter of constancy to give more, to be<br />
more. The discipline of work hard, to focus on the important, to say no to be average, to keep going forward.<br />
We shouldnt stop for anything, we must remain faithful to our purpose, have the discipline to give more than we<br />
expected.<br />
Doing things will give results, take action, not procastinate.<br />
its time to jump and go for it. Even if we fail we will be one step closer. Every day we need to push ourselves to be<br />
the leaders that this country needs, to be the mexiCANs that lead by example, to be the generation that .<br />
Consistent action bring success. Push ourselves to reach the top.<br />
Its a behavior we all can shape, leading and learning by example.
Specific Questionnare<br />
1. Make a proposal of a simple JD that P.E ( product evolution ) will have ,<br />
stating the main synergies it will enable ( keep in mind the D.M role )<br />
MCVP Product Evolution Job Description:<br />
Brief:<br />
Lead and manage the product development process strategy (definition, creation, improvement and<br />
implementation.)<br />
Responsabilities:<br />
-Collaborates with Operations for scale-up, process development and improvement. (Growth Hacker<br />
for the network, Synergy with CXP & Exchangers)<br />
-Manage the local content strategy<br />
-Management of Brand Managers Strategy.<br />
-Alignment of MKT strategies and implementation LC-MC<br />
-Showcasing Trainning Skills: Concept, Storytelling, Copy writter, Film, Edition. (Synergy with DM)<br />
-Looks for ways to improve the profitability and consumer acceptance of our products.<br />
* Research and analyze market conditions (needs discovery, segmentation, opportunity sizing, and<br />
analysis.)<br />
* Articulate market requirements and opportunities<br />
* Identify opportunities for product evolution and enhancements<br />
* Develop product marketing plan and national campaigns to generate product awareness and<br />
demand with the main entity partners.<br />
* Develop sales tools and sales training material<br />
* Keeps up-to-date with new trends, technologies, platforms and marketing initiatives.<br />
-Team minimums implementation for Content Generation<br />
2. How 1 specialized line of digital MKT and product evolution (P.E) will<br />
ensure better know how transition, product trust and brand positioning ?<br />
First we have to understand that we are recognize as the same brand: AIESEC. If an LC does great things, but<br />
others dont, the people wont matter the city or university, they just promote or blame AIESEC as a brand.<br />
There is a huge responsability of building one brand around the world. But branding is not just about the look and<br />
feel of a product or service. A brand generate awareness, relevance and respect among a target audience. A<br />
brand must communicate the same message to matter what. The content can be adapted to fulfill specific places<br />
requirements but the idea needs to be the same.<br />
oGX Products<br />
Product Trust<br />
Process standardization, which uses common<br />
procedures to reduce cost and complexity, and<br />
predictive analytics, which model past<br />
performance data to predict future outcomes—<br />
helping the network to design, price, and<br />
guarantee their offerings.<br />
Making life easier for customers and<br />
becoming trusted partners in the process.<br />
Product Performance<br />
Innovations<br />
Address the value, features, and quality of the<br />
value offering.<br />
Product Evolving:<br />
Simplification to make it easy to use and<br />
understand the product;<br />
Sustainability to provide offerings that dont affect<br />
the LC Health; customization to tailor a product per<br />
cluster.<br />
Transition<br />
Innovations also help attract talent to the<br />
organization by creating supremely productive<br />
working environments.<br />
Structure innovations include building incentive<br />
systems to encourage members to work toward a<br />
particular goal, standardizing assets to reduce<br />
operating costs and complexity, or even creating a<br />
educational hub to provide sophisticated,<br />
continuous training.<br />
System use standardized and highly integrated IT<br />
infrastructure. So the historical records will help to<br />
prevent, invent and improve the performance.<br />
Trainning<br />
Content Generation, Brand Management,<br />
Trendhunters, Implementation of Campaigns,<br />
Product Execution, Storytelling, Concept Creation,<br />
Showcasing Academy.
Brand Positioning<br />
One specialized line of MKT and product innovation needs to develop standarts to ensure one voice to the<br />
external world, we must have sinergy with PR to be relevant enough.<br />
-Market, Brand Promise, Positioning, Target, Brand Toolkit, Complaints and claims procedures,<br />
Advertising and promotion, Local and National Advertising and promotion guidelines.<br />
So, the external world is use to see a congruency between the same brand in different places. Thats why all<br />
the franchises have defined the Know How of every detail of their companies. The definition needs to be<br />
centralized, the excecution needs to go big. We are the same team.<br />
Cause<br />
Nothing is perfect but everything is perfectible<br />
Structure<br />
Product Performance<br />
Process<br />
Effect<br />
Customer<br />
Engagement<br />
BRAND<br />
3. What is the value proposition that your profile and experience can give in order to<br />
build such an area ?<br />
As mexiCAN<br />
I have had the oppportunity in live in 3 cities of Mexico, with different realities and<br />
also to be a mexican in 9 countries so far, Im amazed about knowing other cultures,<br />
perspectives, but also share mines. I am a smart, creative, intuitive person, I always look<br />
for different solutions, I am committed in what I do and how this create a better place to<br />
live. Throughout my life I have had experiences of both leadership and entrepreneurship<br />
in different contexts of Mexico, and Im proud of how passionate we are.<br />
As an Industrial Designer:<br />
”Industrial design is a strategic problem-solving process applicable to products,<br />
systems, services and experiences which results in innovation, business success<br />
and a better quality of life. It is a trans-disciplinary profession that links innovation,<br />
technology, business, research and customers in harnessing creativity and<br />
visualization to resolve problems and create solutions, reframing problems as<br />
opportunities with the intent of making a better product, system, service,<br />
experience or business, and providing new value and competitive advantage.<br />
Industrial Design is aware of economic, social, environmental and ethical aspects<br />
of its outcome aimed at creating a better world."<br />
As a Person:<br />
Since I was little I was always a girl who liked to play, have fun, be good at school,<br />
and learn things. My mom is one of those who wants their children to be able to do<br />
everything so we got into classes of all kinds. I have developed skills that do not<br />
close to my career but encompass other fields. The education I got was based in<br />
values, mainly the family was something of great importance to they taught me<br />
that you always have to be congruent with what You believe and not let the real<br />
world make you betray yourself, and I had great examples that when you want to<br />
do something you actually can, it only depends on your effort and work.<br />
As an AIESECer:<br />
I joined this organization by mistake, I just wanted to go on an exchange but I never get<br />
contacted so after 2 years of trying I went to a meeting where there was a coach who<br />
inspired me to be part of this amazing organization. I started as a Team Leader and make<br />
some changes that brought results at that time, and then i take the leap to apply for NST<br />
and go to Latam Summit, then LCP. I had one of the most powerful experiences as LCP, I<br />
understand that leadership is not about a position, leadership is about being the<br />
remarkable person you need to be in order to develop your context.
4. How do you see the role of P.E can succeed without local MKT VPs ?<br />
Area<br />
Needs<br />
Responsabilities<br />
Internal<br />
External<br />
oGV<br />
iGV<br />
Target Definition<br />
Promotion Material.<br />
Sales Material.<br />
OPS/RIS Material.<br />
LEAD.<br />
Project Framework.<br />
Promotion Material.<br />
Sales Material.<br />
Value Delivery<br />
Material.<br />
LEAD.<br />
Showcasing.<br />
Certificates.<br />
Social Media.<br />
Customer Service.<br />
UR Agreements.<br />
Reports.<br />
Showcasing.<br />
Certificates.<br />
Brand Material.<br />
Stakeholders<br />
Communication.<br />
Customer Service.<br />
Agreements.<br />
Local<br />
Brand Managers<br />
Understand<br />
local needs.<br />
Communicate.<br />
Generate<br />
content,<br />
Adapt,<br />
Implement and<br />
Give feedback.<br />
oGET<br />
iGET<br />
Membership<br />
Target Definition<br />
Promotion Material.<br />
Sales Material.<br />
Follow Up After<br />
Experience.<br />
OPS/RIS Material.<br />
LEAD.<br />
Sales Material.<br />
Product Details.<br />
Value Delivery<br />
Material.<br />
Follow up<br />
Framework.<br />
LEAD.<br />
Resource Center.<br />
Effective<br />
Communication.<br />
Accesible information.<br />
LEAD.<br />
LC Scoreboard.<br />
Team Standarts<br />
framework<br />
implementation.<br />
Financial Culture.<br />
Project Management.<br />
Time and<br />
team Management.<br />
Showcasing.<br />
Certificates.<br />
External<br />
Agreements.<br />
Customer Service.<br />
Opp Exposure.<br />
Sales Material.<br />
Product Details.<br />
External<br />
Agreements.<br />
Stakeholders<br />
Communication.<br />
Customer Service.<br />
Brand Embassors.<br />
PR.<br />
Implement<br />
National<br />
National Team<br />
Freelancers<br />
External<br />
Trainning<br />
Understand<br />
and recollect<br />
the needs,<br />
Develop national<br />
Campaign,<br />
Content<br />
Management<br />
set guidelines,<br />
teach and<br />
Receive<br />
feedback,<br />
Improve.<br />
Strategy
5. Call to action: We are talking about product evolution, so choose one exchange product<br />
and create a standardized “product evolution plan”<br />
Drivers<br />
STRUCTURE<br />
TLP Attraction<br />
Sales UR<br />
Projects<br />
Customer<br />
Sales<br />
Marketing<br />
Manager<br />
VP oGV<br />
TLP Operations<br />
Customer<br />
Service<br />
EP<br />
Managers<br />
Operations<br />
Projects<br />
Executers<br />
International<br />
Relations<br />
*Disclaimer: In low tiers, the same rol can execute complementary JDs<br />
PROCESS<br />
Standarization and Cluster of<br />
Buyer Experience Map<br />
Customer Engagement<br />
Make life easier for customers and become<br />
trusted partners in the process.<br />
PRODUCT Performance Tools<br />
Process Tracker S&S<br />
Brand<br />
AIESEC Embassador Strategy<br />
More info:<br />
bit.ly/oGV_Evolution<br />
Understand Product<br />
Needs per Cluster<br />
Focus<br />
oGV Innovation Plan<br />
2017 2018<br />
Tools<br />
Get Insights from:<br />
-UR -EP Bad Experience<br />
-IXP -EP Best Experiece<br />
Team Member<br />
Team Leader<br />
VP<br />
Internationals GCPs<br />
Analogue cases<br />
x Cluster<br />
GV<br />
Develop Prototypes<br />
-Tools* -Know How<br />
-Frameworks<br />
Manuals<br />
-Education<br />
-Embassador Strategy<br />
Marketing Material<br />
*Develop and Improve during<br />
the whole proccess<br />
MCMX<br />
Test & Refine<br />
Cluster D, E<br />
Refine and Improve<br />
Education<br />
Cluster D, E<br />
Implementation<br />
Cluster D, E<br />
Scaling Up<br />
Cluster B, C<br />
MCMX<br />
Measure of Success<br />
and Support<br />
Cluster D, E<br />
Education<br />
Implementation<br />
Cluster B, C<br />
2 weeks 2 weeks 4 weeks 2 weeks 8 weeks 8 weeks<br />
Attraction Consideration Value Delivery Brand Advocacy<br />
STRUCTURE<br />
AIESEC-YOUTH<br />
AIESEC<br />
& AIESEC<br />
Marketing Manager<br />
Sales UR Projects<br />
Customer Sales<br />
International Relations<br />
PRODUCT Performance Tools<br />
Customer Engagement<br />
Make life easier for customers<br />
and become trusted partners<br />
in the process.<br />
EP Managers<br />
Marketing Manager<br />
Customer Service<br />
Operations: Projects Executers<br />
Process Tracker<br />
SnS Tracker<br />
EP CRM<br />
Non Negotiable Timing Conflict Resolution Post Sale Feedback<br />
Alignment Expected Vs Delivered Post Sale Connection<br />
Brand<br />
Marketing Manager<br />
AIESEC Embassador Strategy Local Content Brand Managers Campaigns<br />
Implementation