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Verónica Chávez Jaimes<br />

Product Evolution


My super power is:<br />

X-RAYVISION!<br />

Verónica Chávez Jaimes<br />

Superhero<br />

Kryptonite:<br />

Disorganization<br />

It let me see things where others<br />

can't, like hidden meaning in<br />

things, powerful insights from a<br />

situation or maybe reading<br />

people's motivations, Im excited<br />

about solving mysteries of all<br />

kinds and i tend to think<br />

metaphorically to understand and<br />

explain things. I have the power to<br />

project how things will be in the<br />

future.<br />

My biggest values<br />

Empathic<br />

The value of understand the different<br />

perspectives, emotions, situations and<br />

tolerate about how others think, act, look and<br />

feel. Empathy allow me to be aware of others<br />

and not just think about me and what i want. In<br />

solving problems, empathy let me think of<br />

better solutions based on the people needs.<br />

Humble<br />

I know who I am and what Im not, Im aware of<br />

my strenghts and weakness; Im aware of wins<br />

and failures, I enjoy learn from others and<br />

recognize each other awesomeness.<br />

Main<br />

Achievements<br />

When is near, it acts like a<br />

vampire of time, generate stress<br />

and make everything urgent.<br />

Sometimes makes me feel<br />

multitasking but then it only take<br />

me out of focus to the important<br />

things.<br />

Team<br />

Player<br />

My contribution:<br />

Im really good at listen and observe to get powerful<br />

insights and then connecting the points.<br />

I understand everything as a gear<br />

and my commitment is to make collaboration<br />

happen by understanding the team members and<br />

their awesome characteristics.<br />

I respect the perspective and ideas of every team<br />

member and understand that is not about who has<br />

the idea but about how can we built bigger things<br />

together.<br />

Im aware that i dont know everything, I trust the<br />

experience of others and the collective ability to<br />

move towards an ambitious goal.<br />

1 1 Live a cultual shock for a week when i was 16 years old. I was enroll in an academy exchange for<br />

1 year in the US, It gave me a perspective about how important my family is, how beautiful my country is,<br />

how nothing change if i was there or not and this gave me a call to action to define who i wanted to be<br />

and how i want to transcend, and to make the right decision and envision my future.<br />

2 2 University Scholarship- I have the privilege to study in one of the best universities of the south of<br />

Mexico. This was a challenge against me, in order to be the best i needed to give my best to the<br />

scholarship contest, so I get a lot of preparation, I invest in my self and all that sum of efforts gave me<br />

the result that i wanted. Now Im a happy industrial designer who believes that impossibles only exist in<br />

ourselves.<br />

3 3 Incubation of a start up: Learn how to collaborate with 4 partners to achieve a bigger purpose. We<br />

start with a social start up that would develop skills in local people by improving their process and create<br />

better products. This idea was supported by a partnership between government and a high impact<br />

incubator. With this experience i learn how to learn, fail, get up, fail, improve, listen, and believe.<br />

4 4 Be independent. The days after you graduate from University could be hard, but after too much<br />

storm I could finally say that im being in charge of myself and it makes me realize the value and effort<br />

received from my parents


Commitment<br />

The<br />

Times<br />

2. What is the biggest strength an uniqueness that Mexico has as a country and how<br />

can that uniqueness and strength can be taken to the next level ?<br />

Mexico has a privileged geographic location<br />

We are the only emerging country<br />

that has access to the United States<br />

with more than 3000 km of border.<br />

We are among the oceans that determine<br />

the two most important economic basins,<br />

the : Pacific and the Atlantic.<br />

Mexico is the only Latin American country that,<br />

at the same time, is North American.<br />

We have a great natural wealth, we possess the fourth<br />

most important biodiversity of the planet, one of the<br />

of the most remarkable petroleum production and a<br />

demographic bonus that offers a historical opportunity.<br />

We are a natural link in a globalized world and we can<br />

be a multidirectional link between the north and the<br />

south, between Asia and the European Union;<br />

Between the European Union, Asia and Latin America;<br />

and of course with the United States.<br />

In 2030, its projected that most Mexicans are under 30 years old. Today the average age is 27 years old,<br />

which means that the economically active population for 3 decades will be greater than the dependent<br />

population, than children and the elderly.<br />

Everything there give us a productive potential of great proportions that we must take advantage of<br />

immediately.<br />

Its our responsibility to develop the young leaders that will transform the<br />

productive potential into action.<br />

3. What is your biggest passion and how being MC Mexico<br />

and being in AIESEC one more year is connected to it?<br />

My biggest passion in life is to create/transform things into something better. My dream is to create global solutions<br />

for basic needs, specially in education, hunger and human rights.<br />

Being MC Mexico its for me an opportunity to give my entire time and heart to take the first step to transform my<br />

beautiful country, to work hard to amplify our efforts as an organization and to learn from others awesome<br />

mexiCANs. I want to be part of a generation that create things around what Mexico needs, that empowers the<br />

biggest generation of young people that now our country has to believe in themselves and to take action. I will work<br />

as hard as i can to demonstrate the young Mexicans that this country is full of opportunities and depends on each<br />

one of us to make it happen.<br />

Being in AIESEC one more year will give me a better understanding of what a global citizen is, the needs of a whole<br />

country, the contrast, diversity and patterns of a national network, the passion and discipline to fulfill a big<br />

responsability, the experience to impact worldwide, to learn by experience and to collaborate for a bigger purpose.<br />

After the MC experience, i will continue my studies with the practical experience needed to take great advantage<br />

of postgraduate studies. Im going to take the Master of Disaster, Design and Development which objective is<br />

explore how design can be used as a strategic tool to help resolve complex global challenges, including poverty,<br />

natural disaster, civil conflict and climate change.<br />

2017 2018<br />

MCMX<br />

Prepare<br />

2019 2020 2021<br />

Master of Disaster,<br />

Design and Development<br />

Entrepreneurship<br />

Awareness<br />

MEXICAN Leadership<br />

Purpose


4. One step ahead wall<br />

a) What are the wildly important points of PND ( Plan Nacional de Desarrollo ) ?<br />

We need to focus on in the next term and why ?<br />

Quality Education<br />

A strategy in colaboration with government<br />

to traverse a complementary program to the<br />

basic education with extracurricular<br />

activities that complement the education of<br />

the kids.<br />

Develop a Teaching project for 3 months<br />

with an agenda realized by persons with<br />

profiles of pedagogy de development of<br />

skills of multiple intelligences for pupils.<br />

Parallel to this to develop a program with the<br />

teachers in order that they understand the<br />

importance from an external perspective.<br />

Likewise in the topic of development of<br />

science and technology, which powerful<br />

would be to work with CONACYT to make an<br />

alliance with a country that is of the first<br />

places worldwide in these items and create<br />

a program for the Mexicans' development<br />

abroad. Doing a viable and sustainable offer<br />

with government under a frame of<br />

requirements and have a huge return of<br />

investment.<br />

Mexico with Global Responsability<br />

A well developed strategy with the main universities of<br />

Mexico, along with some funds and partnership<br />

to create 1 to1 Project. For each people that goes<br />

abroad, a company let other young person in need to have<br />

this experience.<br />

Create an embassor program for our EPs, we need to be<br />

clear that every mexican has the responsability to share<br />

the whole Mexico. But also to be open to learn and change<br />

mindsets about other countries.<br />

Democratize the productivity<br />

Develop more competent leaders, that have the<br />

corresponsability to be mexican citizens, that speak up<br />

with proposals. Its important that AIESEC knows the big<br />

mission that has with our generation, in terms of<br />

demography, Mexico has more percentage of young<br />

people than adults,elderly and kids. Its a big potencial<br />

that we cant waste.<br />

Why?<br />

Because its the first step to develop ourselves in order<br />

to develop the country<br />

b) What is the 1 and wildly important behavior that you identify needs<br />

to be shaped in the next term towards 2020, what can we do to<br />

activate it among the network ?<br />

Disciplined leaders<br />

Not Excuses<br />

Take Action<br />

An extra .02 every day can make a difference<br />

We need to be the leaders that make the difference.<br />

We must have the discipline to be extraordinary every single day. Its a matter of constancy to give more, to be<br />

more. The discipline of work hard, to focus on the important, to say no to be average, to keep going forward.<br />

We shouldnt stop for anything, we must remain faithful to our purpose, have the discipline to give more than we<br />

expected.<br />

Doing things will give results, take action, not procastinate.<br />

its time to jump and go for it. Even if we fail we will be one step closer. Every day we need to push ourselves to be<br />

the leaders that this country needs, to be the mexiCANs that lead by example, to be the generation that .<br />

Consistent action bring success. Push ourselves to reach the top.<br />

Its a behavior we all can shape, leading and learning by example.


Specific Questionnare<br />

1. Make a proposal of a simple JD that P.E ( product evolution ) will have ,<br />

stating the main synergies it will enable ( keep in mind the D.M role )<br />

MCVP Product Evolution Job Description:<br />

Brief:<br />

Lead and manage the product development process strategy (definition, creation, improvement and<br />

implementation.)<br />

Responsabilities:<br />

-Collaborates with Operations for scale-up, process development and improvement. (Growth Hacker<br />

for the network, Synergy with CXP & Exchangers)<br />

-Manage the local content strategy<br />

-Management of Brand Managers Strategy.<br />

-Alignment of MKT strategies and implementation LC-MC<br />

-Showcasing Trainning Skills: Concept, Storytelling, Copy writter, Film, Edition. (Synergy with DM)<br />

-Looks for ways to improve the profitability and consumer acceptance of our products.<br />

* Research and analyze market conditions (needs discovery, segmentation, opportunity sizing, and<br />

analysis.)<br />

* Articulate market requirements and opportunities<br />

* Identify opportunities for product evolution and enhancements<br />

* Develop product marketing plan and national campaigns to generate product awareness and<br />

demand with the main entity partners.<br />

* Develop sales tools and sales training material<br />

* Keeps up-to-date with new trends, technologies, platforms and marketing initiatives.<br />

-Team minimums implementation for Content Generation<br />

2. How 1 specialized line of digital MKT and product evolution (P.E) will<br />

ensure better know how transition, product trust and brand positioning ?<br />

First we have to understand that we are recognize as the same brand: AIESEC. If an LC does great things, but<br />

others dont, the people wont matter the city or university, they just promote or blame AIESEC as a brand.<br />

There is a huge responsability of building one brand around the world. But branding is not just about the look and<br />

feel of a product or service. A brand generate awareness, relevance and respect among a target audience. A<br />

brand must communicate the same message to matter what. The content can be adapted to fulfill specific places<br />

requirements but the idea needs to be the same.<br />

oGX Products<br />

Product Trust<br />

Process standardization, which uses common<br />

procedures to reduce cost and complexity, and<br />

predictive analytics, which model past<br />

performance data to predict future outcomes—<br />

helping the network to design, price, and<br />

guarantee their offerings.<br />

Making life easier for customers and<br />

becoming trusted partners in the process.<br />

Product Performance<br />

Innovations<br />

Address the value, features, and quality of the<br />

value offering.<br />

Product Evolving:<br />

Simplification to make it easy to use and<br />

understand the product;<br />

Sustainability to provide offerings that dont affect<br />

the LC Health; customization to tailor a product per<br />

cluster.<br />

Transition<br />

Innovations also help attract talent to the<br />

organization by creating supremely productive<br />

working environments.<br />

Structure innovations include building incentive<br />

systems to encourage members to work toward a<br />

particular goal, standardizing assets to reduce<br />

operating costs and complexity, or even creating a<br />

educational hub to provide sophisticated,<br />

continuous training.<br />

System use standardized and highly integrated IT<br />

infrastructure. So the historical records will help to<br />

prevent, invent and improve the performance.<br />

Trainning<br />

Content Generation, Brand Management,<br />

Trendhunters, Implementation of Campaigns,<br />

Product Execution, Storytelling, Concept Creation,<br />

Showcasing Academy.


Brand Positioning<br />

One specialized line of MKT and product innovation needs to develop standarts to ensure one voice to the<br />

external world, we must have sinergy with PR to be relevant enough.<br />

-Market, Brand Promise, Positioning, Target, Brand Toolkit, Complaints and claims procedures,<br />

Advertising and promotion, Local and National Advertising and promotion guidelines.<br />

So, the external world is use to see a congruency between the same brand in different places. Thats why all<br />

the franchises have defined the Know How of every detail of their companies. The definition needs to be<br />

centralized, the excecution needs to go big. We are the same team.<br />

Cause<br />

Nothing is perfect but everything is perfectible<br />

Structure<br />

Product Performance<br />

Process<br />

Effect<br />

Customer<br />

Engagement<br />

BRAND<br />

3. What is the value proposition that your profile and experience can give in order to<br />

build such an area ?<br />

As mexiCAN<br />

I have had the oppportunity in live in 3 cities of Mexico, with different realities and<br />

also to be a mexican in 9 countries so far, Im amazed about knowing other cultures,<br />

perspectives, but also share mines. I am a smart, creative, intuitive person, I always look<br />

for different solutions, I am committed in what I do and how this create a better place to<br />

live. Throughout my life I have had experiences of both leadership and entrepreneurship<br />

in different contexts of Mexico, and Im proud of how passionate we are.<br />

As an Industrial Designer:<br />

”Industrial design is a strategic problem-solving process applicable to products,<br />

systems, services and experiences which results in innovation, business success<br />

and a better quality of life. It is a trans-disciplinary profession that links innovation,<br />

technology, business, research and customers in harnessing creativity and<br />

visualization to resolve problems and create solutions, reframing problems as<br />

opportunities with the intent of making a better product, system, service,<br />

experience or business, and providing new value and competitive advantage.<br />

Industrial Design is aware of economic, social, environmental and ethical aspects<br />

of its outcome aimed at creating a better world."<br />

As a Person:<br />

Since I was little I was always a girl who liked to play, have fun, be good at school,<br />

and learn things. My mom is one of those who wants their children to be able to do<br />

everything so we got into classes of all kinds. I have developed skills that do not<br />

close to my career but encompass other fields. The education I got was based in<br />

values, mainly the family was something of great importance to they taught me<br />

that you always have to be congruent with what You believe and not let the real<br />

world make you betray yourself, and I had great examples that when you want to<br />

do something you actually can, it only depends on your effort and work.<br />

As an AIESECer:<br />

I joined this organization by mistake, I just wanted to go on an exchange but I never get<br />

contacted so after 2 years of trying I went to a meeting where there was a coach who<br />

inspired me to be part of this amazing organization. I started as a Team Leader and make<br />

some changes that brought results at that time, and then i take the leap to apply for NST<br />

and go to Latam Summit, then LCP. I had one of the most powerful experiences as LCP, I<br />

understand that leadership is not about a position, leadership is about being the<br />

remarkable person you need to be in order to develop your context.


4. How do you see the role of P.E can succeed without local MKT VPs ?<br />

Area<br />

Needs<br />

Responsabilities<br />

Internal<br />

External<br />

oGV<br />

iGV<br />

Target Definition<br />

Promotion Material.<br />

Sales Material.<br />

OPS/RIS Material.<br />

LEAD.<br />

Project Framework.<br />

Promotion Material.<br />

Sales Material.<br />

Value Delivery<br />

Material.<br />

LEAD.<br />

Showcasing.<br />

Certificates.<br />

Social Media.<br />

Customer Service.<br />

UR Agreements.<br />

Reports.<br />

Showcasing.<br />

Certificates.<br />

Brand Material.<br />

Stakeholders<br />

Communication.<br />

Customer Service.<br />

Agreements.<br />

Local<br />

Brand Managers<br />

Understand<br />

local needs.<br />

Communicate.<br />

Generate<br />

content,<br />

Adapt,<br />

Implement and<br />

Give feedback.<br />

oGET<br />

iGET<br />

Membership<br />

Target Definition<br />

Promotion Material.<br />

Sales Material.<br />

Follow Up After<br />

Experience.<br />

OPS/RIS Material.<br />

LEAD.<br />

Sales Material.<br />

Product Details.<br />

Value Delivery<br />

Material.<br />

Follow up<br />

Framework.<br />

LEAD.<br />

Resource Center.<br />

Effective<br />

Communication.<br />

Accesible information.<br />

LEAD.<br />

LC Scoreboard.<br />

Team Standarts<br />

framework<br />

implementation.<br />

Financial Culture.<br />

Project Management.<br />

Time and<br />

team Management.<br />

Showcasing.<br />

Certificates.<br />

External<br />

Agreements.<br />

Customer Service.<br />

Opp Exposure.<br />

Sales Material.<br />

Product Details.<br />

External<br />

Agreements.<br />

Stakeholders<br />

Communication.<br />

Customer Service.<br />

Brand Embassors.<br />

PR.<br />

Implement<br />

National<br />

National Team<br />

Freelancers<br />

External<br />

Trainning<br />

Understand<br />

and recollect<br />

the needs,<br />

Develop national<br />

Campaign,<br />

Content<br />

Management<br />

set guidelines,<br />

teach and<br />

Receive<br />

feedback,<br />

Improve.<br />

Strategy


5. Call to action: We are talking about product evolution, so choose one exchange product<br />

and create a standardized “product evolution plan”<br />

Drivers<br />

STRUCTURE<br />

TLP Attraction<br />

Sales UR<br />

Projects<br />

Customer<br />

Sales<br />

Marketing<br />

Manager<br />

VP oGV<br />

TLP Operations<br />

Customer<br />

Service<br />

EP<br />

Managers<br />

Operations<br />

Projects<br />

Executers<br />

International<br />

Relations<br />

*Disclaimer: In low tiers, the same rol can execute complementary JDs<br />

PROCESS<br />

Standarization and Cluster of<br />

Buyer Experience Map<br />

Customer Engagement<br />

Make life easier for customers and become<br />

trusted partners in the process.<br />

PRODUCT Performance Tools<br />

Process Tracker S&S<br />

Brand<br />

AIESEC Embassador Strategy<br />

More info:<br />

bit.ly/oGV_Evolution<br />

Understand Product<br />

Needs per Cluster<br />

Focus<br />

oGV Innovation Plan<br />

2017 2018<br />

Tools<br />

Get Insights from:<br />

-UR -EP Bad Experience<br />

-IXP -EP Best Experiece<br />

Team Member<br />

Team Leader<br />

VP<br />

Internationals GCPs<br />

Analogue cases<br />

x Cluster<br />

GV<br />

Develop Prototypes<br />

-Tools* -Know How<br />

-Frameworks<br />

Manuals<br />

-Education<br />

-Embassador Strategy<br />

Marketing Material<br />

*Develop and Improve during<br />

the whole proccess<br />

MCMX<br />

Test & Refine<br />

Cluster D, E<br />

Refine and Improve<br />

Education<br />

Cluster D, E<br />

Implementation<br />

Cluster D, E<br />

Scaling Up<br />

Cluster B, C<br />

MCMX<br />

Measure of Success<br />

and Support<br />

Cluster D, E<br />

Education<br />

Implementation<br />

Cluster B, C<br />

2 weeks 2 weeks 4 weeks 2 weeks 8 weeks 8 weeks<br />

Attraction Consideration Value Delivery Brand Advocacy<br />

STRUCTURE<br />

AIESEC-YOUTH<br />

AIESEC<br />

& AIESEC<br />

Marketing Manager<br />

Sales UR Projects<br />

Customer Sales<br />

International Relations<br />

PRODUCT Performance Tools<br />

Customer Engagement<br />

Make life easier for customers<br />

and become trusted partners<br />

in the process.<br />

EP Managers<br />

Marketing Manager<br />

Customer Service<br />

Operations: Projects Executers<br />

Process Tracker<br />

SnS Tracker<br />

EP CRM<br />

Non Negotiable Timing Conflict Resolution Post Sale Feedback<br />

Alignment Expected Vs Delivered Post Sale Connection<br />

Brand<br />

Marketing Manager<br />

AIESEC Embassador Strategy Local Content Brand Managers Campaigns<br />

Implementation

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