Your Career at First Capital Cashflow IT
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<strong>Your</strong> career <strong>at</strong><br />
FIRST CAP<strong>IT</strong>AL CASHFLOW<br />
Wh<strong>at</strong> we do /<br />
Finding Us /<br />
<strong>Your</strong> first line of support /<br />
Knowing wh<strong>at</strong>'s where /<br />
Office Etiquette /<br />
Our Culture /
Wh<strong>at</strong> we do<br />
<strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong> is a sector leading Direct Debit payments<br />
bureau, approved by Bacs and regul<strong>at</strong>ed by the FCA. We offer<br />
all business entities from SMEs to Corpor<strong>at</strong>es, Charities through<br />
to the Public Sector, simple, compliant and secure Direct Debit<br />
processing solutions with or without Bank sponsorship. This<br />
removes the complexity and concern around regul<strong>at</strong>ion, <strong>IT</strong><br />
development, security and risk, whilst ensuring collections are<br />
made on time, every time.<br />
In 2016 we processed in excess of £8 billion on behalf of our clients<br />
Our industry leading client retention stands <strong>at</strong> over 98%<br />
<strong>First</strong> cloud-based payment pl<strong>at</strong>form in the UK<br />
Our Accredit<strong>at</strong>ions<br />
FCA Authorised Payment Institution<br />
Bacs Approved Bureau – We scored ‘Excellent’ r<strong>at</strong>ings in our<br />
Bacs Audit<br />
Approved supplier on the FSQS framework, to supply Bacs<br />
processing solutions to a number of Banks<br />
ISO 9001 Certified<br />
G-Cloud member<br />
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Finding Us<br />
Address:<br />
Key<br />
<strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong><br />
Car Park<br />
16 Daresbury Court<br />
Manor Park<br />
Evenwood Close<br />
Runcorn<br />
WA7 1LZ<br />
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<strong>Your</strong> first line of support<br />
Conrad Broadbent - Managing Director<br />
Conrad is the Managing Director of <strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong>,<br />
and overseas the sales and marketing division alongside<br />
Helen.<br />
0344 826 6700 conrad.broadbent@firstcapitalcashflow.com<br />
Jo Gibson, Oper<strong>at</strong>ions Director<br />
Jeanette Woodall, Client Services Director<br />
Jo manages <strong>First</strong> <strong>Capital</strong>'s oper<strong>at</strong>ions and in-house<br />
development team. Jeanette looks after the Client Services<br />
oper<strong>at</strong>ion and HR activity - any HR rel<strong>at</strong>ed questions<br />
should be directed to Jeanette.<br />
0344 826 6713/4 jo.gibson@firstcapitalcashflow.com<br />
jeanette.woodall@firstcapitalcashflow.com<br />
Kevin Lee, Oper<strong>at</strong>ions Manager<br />
Kevin maintains the oper<strong>at</strong>ion of <strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong>’s<br />
client facing web portal, Emand<strong>at</strong>es. As Oper<strong>at</strong>ions Manager<br />
Kevin helps Jo manage the in-house development team. New<br />
starters should initially seek advice from Kevin with any<br />
issues they may encounter.<br />
0344 826 6700 kevin.lee@firstcapitalcashflow.com<br />
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Knowing wh<strong>at</strong>'s where<br />
Some House Rules<br />
These layout diagrams are to help you find your way<br />
around <strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong> . All departments are very<br />
friendly and will help you on your way if you can't find<br />
wh<strong>at</strong> you are looking for.<br />
<strong>First</strong> Floor<br />
Ground Floor<br />
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Office Etiquette<br />
Some House Rules<br />
We encourage employees to take a break - no food is to be consumed <strong>at</strong><br />
your desk as employees are encouraged to use the break-out area.<br />
Drinks will be allowed on the first floor but should not be taken up and<br />
down the stairs. There is a hot w<strong>at</strong>er dispenser available on the first<br />
floor.<br />
No items should be left on the window sills.<br />
At <strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong> we promote a 'clear desk policy'. Therefore all<br />
work should be filed away or kept tidy on your desk when you leave in<br />
the evening.<br />
All rubbish should be placed in the bins which will be emptied daily.<br />
All glassware, cutlery and crockery should be placed in the dishwasher<br />
before the end of the day.<br />
All new employees will be issued a key fob to access the building.<br />
Dress code<br />
Smart business <strong>at</strong>tire is the usual rule <strong>at</strong> <strong>First</strong> <strong>Capital</strong><br />
<strong>Cashflow</strong> as we believe a smart approach assists a<br />
professional environment.<br />
Fridays are dress down (we do draw the line <strong>at</strong> tracksuits<br />
and trainers...)<br />
5
Our Culture<br />
Here <strong>at</strong> <strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong> we encourage a postive environment <strong>at</strong> all times. We include the following perks and social activities to<br />
encourage you and give you the opportunity to be a part of the <strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong> culture.<br />
Social activites<br />
We like to have an active social calendar <strong>at</strong><br />
<strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong>. Throughout the year<br />
we <strong>at</strong>tend a variety of social functions,<br />
including days out <strong>at</strong> the races. In 2016 we<br />
celebr<strong>at</strong>ed our 15 year anniversary and to<br />
celebr<strong>at</strong>e, tre<strong>at</strong>ed our staff to a trip to Jersey!<br />
Pizza Friday<br />
On the last Friday of the month, the<br />
<strong>First</strong> <strong>Capital</strong> <strong>Cashflow</strong> team are tre<strong>at</strong>ed<br />
to Dominoes pizzas !<br />
Employee perks<br />
All <strong>First</strong> <strong>Capital</strong> employees will be enrolled<br />
into Perkbox - an exclusive employee<br />
membership program which include a<br />
number of perks and big discounts from<br />
some of the UK’s biggest brands.<br />
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Get in touch<br />
@<strong>First</strong>capitalCF<br />
0344 826 6700<br />
www.firstcapitalcashflow.com<br />
linkedin.com/company/first-capital-cashflow<br />
info@firstcapitalcashflow.com<br />
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