Workplace Conflict

Conflict at
L’Oréal
At L’Oréal Canada, certain managers
must manage communications
between subsidiaries and headquarters.
Towards the end of the article, you
can read how cross-cultural differences
in communication can be a
source of conflict when dealing
with coworkers from different cultures.
Click the above video for details on the conflict process
The Conflict Process
Conflict typically occurs through a series of stages as shown in the above video.
These stages are as follows:
Click the photo below to read the
article. In particular, read the last
point in the article titled “Bridging
differences between subsidiaries
and headquarters”.
Sources of Conflict
The conflict process begins with a source/s of conflict. Here, one or both parties
perceive that conflict exists.
Conflict Perceptions and Emotions
Perceptions of conflict interact with emotions experienced.
Manifest Conflict
Emotions then lead to conflict episodes, i.e., conflict manifests into behaviours.
Click the photo for the article
Conflict Escalation Cycle
Conflict typically occurs in a series of episodes.
Conflict Outcomes
Outcomes of conflict can be positive or negative.