DMWS Impact Report 2016 highres

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08 // 2016 Impact Report Our Staff Our specialist knowledge, rooted in operational experience, means that DMWS Welfare Officers have a deep understanding of working with Armed Forces personnel and their families, as well as with veterans, and increasingly other uniformed services including the Police Force and the Probation Service. Our Welfare Officers are experts in their field, drawn from a variety of backgrounds including healthcare, social work and counselling, and many are veterans of the Armed Forces and policing as well as military spouses. They deliver a high quality welfare service, often dealing with highly complex cases in pressured circumstances. – They are our most valuable asset. 98% of our service users think our Welfare Officers are professional, knowledgeable and helpful For our Welfare Officers to deliver the best service, we recognise, we need to look after them. This is why we actively encourage staff development both personally and professionally and invest in them by ensuring that they gain a Level 3 Diploma in Welfare Studies accredited by the Institute of Welfare and are qualified in Mental Health First Aid. Our Welfare Officers make us what we are – a high-quality medical welfare service provider. Caring, genuine people to talk to, listen to and help with any concerns I had. I looked forward to my visits from DMWS. I can’t express my gratitude and thank them enough. My wife was amazed and impressed with how DMWS looked after me.” Wounded Soldier The service provided to my wife and myself by DMWS was superb. In my 30-year career, I have never experienced such top quality welfare support. Nothing was too challenging, the commitment exemplary…” Brigadier G Deakin OBE DMWS will be remembered by all the families they have helped. Going that extra mile every day of the week, far beyond their call of duty.” Mum of a marine injured by an IED
2016 Impact Report // 09 Our National Footprint Our Achievements in 2016 We had contact with 3072 beneficiaries of which 31% were family members DWMS Welfare Officers made a total of 4,389 visits and spent 2,277 hours with service users and their families 16% of Cases were High Complexity 59% Emergency Admissions 28% Planned Care 29% were supported to access statutory services, including other NHS care 68% were referred to the third sector including military charities 82% required emotional support 58% required specific and detailed advocacy 69% required detailed support to access services including help with completing forms 80% have already shown improvement in wellbeing (assessed 6-8 weeks post discharge) Headquarters: Andover •Inverness Service Locations United Kingdom: Inverness Edinburgh Catterick (North-East) Wigan Greater Manchester Cheshire Lilleshall Avon and Somerset Area Northern Ireland Service Locations Overseas: Germany Cyprus • Northern Ireland •Edinburgh •Catterick •Wigan •Manchester •Cheshire Lilleshall• •Birmingham •Avon & Somerset HQ
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